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hr officer learning development

Alghanim INDUSTRIES

Date: 7 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 This role will play a vital role in supporting the end-to-end operational and administrative aspects of learning delivery across the organization. This includes owning the administration of our digital learning platforms, eLearning (as Super Admin) and SuccessFactors LMS—as well as coordinating internal procurement workflows, managing learning records, and ensuring timely and accurate execution of all learning-related logistics and schedules.
 
The ideal candidate is tech-savvy, highly organized, detail-oriented, and capable of working with confidential information while supporting a busy and fast-paced team.
 Job Responsibilities
 Digital Learning Platform Administration
 
E - Learning (Super Admin): 
Manage user creation, license allocation, and group enrollments
 
Monitor completion data, learning hours, and engagement metrics
 
Generate and distribute regular learning reports to stakeholders
 
Troubleshoot learner issues and escalate platform-related concerns when needed.
 
SuccessFactors LMS: 
Administer and update learning catalogs, courses, and user assignments
 
Track training completions and maintain accurate learning histories
 
Schedule and configure learning items, curricula, evaluations, and notifications
 
Support L&D team in pulling reports and dashboards from the LMS
 
Training Coordination & Scheduling: 
Maintain and update the annual training calendar
 
Coordinate session logistics: room bookings, scheduling, learning material preparation, invitations, and reminders
 
Track learner attendance, flag non-attendance, and follow up with individuals or their line managers
 
Upload completion records and maintain accurate training logs
 
Distribute and collect post-training evaluation forms and compile summary reports
 
Procurement Support (Internal Coordination Only): 
Raise internal requests training-related materials
 
Track approval workflows and coordinate with finance/procurement for PO issuance
 
Maintain a digital archive of all training-related purchase records and supporting documentation
 
Track utilization of training budgets and provide periodic status updates
 
Learning Records & Data Management: 
Maintain a central database of all training sessions, participation logs, and completion records
 
Ensure compliance with internal audit and quality requirements in learning documentation
 
Archive and organize feedback forms, attendance sheets, and training reports
 
Internal Communication & Engagement: 
Draft and circulate internal communication for upcoming training sessions and program announcements (emails, intranet posts, newsletters)
 
Publish training highlights and participation stories on internal platforms and approved social media channels, in coordination with the Corporate Communications team
 
Prepare learner guides, FAQs, and support documents to ease access and navigation of learning platforms
 
Learning Resource Library: 
Organize and maintain a digital repository of all learning materials, facilitator guides, templates, and session recordings
 
Ensure proper labeling, version control, and ease of access for the team and internal stakeholders
 Candidate Requirements
 
Bachelor's degree in Business Administration, Human Resources, or a related field.
 
Minimum 2 years of experience in a Learning & Development or HR operations support role.
 
Familiarity with LMS systems (preferably SAP SuccessFactors) and Coursera admin console is highly desirable.
 
Proficiency in MS Excel, PowerPoint, and digital tools (SharePoint, MS Forms, Teams, etc.).
 
Strong organizational skills with ability to prioritize and manage multiple tasks simultaneously.
 
Excellent written and verbal communication skills in English (Arabic is a plus).
 
High attention to detail, discretion with sensitive data, and a collaborative mindset.

HR Officer - Learning & Development

Boutiqaat

<div>
 
 
 Prepare People. Elevate Performance. Shape Customer Experiences.
 
 
 
 
 
 
 We are seeking a motivated and detail-oriented Training Officer to support the development of our Contact Center team. In this role, you&rsquo;ll play an active part in onboarding new hires, delivering refresher sessions, and maintaining training records, all while contributing to the creation of engaging learning materials. By fostering a knowledgeable and confident workforce, you&rsquo;ll directly contribute to stronger performance and better customer experiences.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Assist in delivering structured training programs for new and existing employees.
 </li>
 <li>
 Facilitate training sessions using presentations, e-learning modules, and simulations.
 </li>
 <li>
 Provide coaching in customer communication, empathy, and conflict resolution.
 </li>
 <li>
 Ensure training materials are updated to reflect policies, procedures, and system changes.
 </li>
 <li>
 Create simple training aids such as FAQs, cheat sheets, and how-to guides.
 </li>
 <li>
 Observe and provide real-time feedback to trainees during sessions.
 </li>
 <li>
 Collect and analyze feedback to improve training content and delivery.
 </li>
 <li>
 Maintain training attendance, completion records, and certificates.
 </li>
 <li>
 Coordinate with team leaders and quality assurance to schedule and support training.
 </li>
 <li>
 Deliver compliance and policy training relevant to customer interactions.
 </li>
 </ul>
 
 
 
 
 
 What You Bring to the Table:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Education, HR, Communication, or a related field (or in progress).
 </li>
 <li>
 1&ndash;3 years of experience in a contact center or customer service environment.
 </li>
 <li>
 Strong communication skills in English and Arabic (verbal, written, and listening).
 </li>
 <li>
 Proficiency in Microsoft Office Suite; familiarity with call center systems or LMS is a plus.
 </li>
 <li>
 Confident speaking in front of small groups and addressing trainee questions.
 </li>
 <li>
 Organized, detail-oriented, and able to manage multiple priorities.
 </li>
 <li>
 Positive, patient, and adaptable with a passion for helping others grow.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 This is more than just a training role; it&rsquo;s an opportunity to empower people, build confidence, and directly influence customer satisfaction. You&rsquo;ll be part of a collaborative environment where growth, learning, and teamwork are at the center of success.
 
 
 
 
 
 
 Ready to Make an Impact?
 
 
 
 Apply now and help shape a workforce that delivers outstanding customer experiences every day.
 
</div>

Training Officer - Contact Center

DAL Studio

Job Description &ndash; Mandoob (Government Relations Officer / Public Relations Officer)Position Title: MandoobDepartment: Administration / HR &amp; Legal AffairsReports To: Head of HR &amp; Administration / ManagementLocation: KuwaitRole PurposeThe Mandoob (Government Relations Officer) is responsible for handling all government and legal formalities for employees and the company. The role ensures compliance with Kuwait Labor Law and Ministry requirements, facilitates smooth processing of visas, permits, licenses, and other official documents, and represents the company at various government authorities to safeguard business operations.Key Responsibilities<ul><li>Manage all government-related processes, including visas, residencies, work permits, renewals, transfers, and cancellations.</li><li>Handle employee documentation: medicals, fingerprinting, civil IDs, driving licenses, health insurance, and other formalities.</li><li>Process company-related licenses, commercial registrations, and Municipality / Chamber of Commerce documentation.</li><li>Represent the company at Ministries (Interior, Labor, Health, Municipality, Commerce &amp; Industry, etc.), embassies, and other authorities.</li><li>Maintain up-to-date knowledge of Kuwait Labor Law, visa categories, and government procedures.</li><li>Prepare and submit timely applications, forms, and letters as required by government agencies.</li><li>Manage and track deadlines for renewals of residencies, licenses, permits, and contracts.</li><li>Liaise with HR, Finance, and Management to ensure alignment of staff mobilization and compliance requirements.</li><li>Maintain accurate records of government-related transactions and submit regular reports to management.</li><li>Provide assistance during inspections, audits, and legal matters affecting the company.</li><li>Support in translation of documents (Arabic&ndash;English) when required.</li></ul>Accountabilities<ul><li>Ensure all employees&rsquo; and the company&rsquo;s legal documents are valid, renewed, and compliant.</li><li>Minimizes penalties, fines, or delays due to missed renewals or incorrect submissions.</li><li>Ensure confidentiality, accuracy, and completeness of government-related paperwork.</li><li>Maintain strong professional relationships with government officers to expedite processes.</li><li>Provide timely updates and advice to management regarding changes in regulations.</li></ul>Competencies (Skills &amp; Attributes)<ul><li>Knowledge of Regulations: Strong understanding of Kuwait Labor Law, visa processes, and government systems (Sahel, PACI, Shoun, etc.).</li><li>Communication Skills: Fluent in Arabic &amp; English (reading, writing, speaking).</li><li>Networking Ability: Established contacts with government offices and authorities.</li><li>Attention to Detail: Accuracy in documentation and data entry.</li><li>Time Management: Ability to prioritize tasks and meet strict deadlines.</li><li>Problem Solving: Resourceful in resolving procedural issues and unexpected requirements.</li><li>Confidentiality: Ability to handle sensitive information with integrity.</li><li>Driving Skills: Valid Kuwaiti driving license (mandatory).</li></ul>Key Performance Indicators (KPIs)<ul><li>Timeliness of Renewals &amp; Submissions: 100% compliance with deadlines (visas, residencies, licenses).</li><li>Accuracy of Documentation: Less than 1% rejection/error rate in applications submitted.</li><li>Government Relations Efficiency: Number of processes completed within the required timeframe (measured monthly/quarterly).</li><li>Compliance: Zero penalties/fines imposed due to delays or errors.</li><li>Employee Satisfaction: Positive feedback from staff on efficiency of documentation/visa processing.</li><li>Reporting &amp; Tracking: Timely submission of weekly/monthly status reports to HR &amp; Management.</li><li>Cost Control: Effective management of government-related expenses and avoidance of unnecessary charges.</li></ul>Job Type: Full-timePay: KD250.000 - KD350.000 per month

Mandoob (Government or Public Relations Officer)

Trafalgar Luxury Group

<div>
 
 We are looking for a Learning &amp; Development Manager for our Regional office to execute and drive Trafalgar Luxury Group&rsquo;s HR strategy for Kuwait in line with reporting to the HR Director.
 
 
 The Learning and Development Manager is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Trafalgar Luxury Group.
 
 
 
 
 
 
 Responsibilities
 
 
 <ol>
 <li>
 Provides a focused sense of direction to the department employees and management
 </li>
 <li>
 Establish and carry out the departmental goals, policies, and procedures
 </li>
 <li>
 Manage general activities related to providing the departmental services
 </li>
 <li>
 Consult with other executives, staff, and team members about general operations
 </li>
 <li>
 Direct and manage, the departmental financial and budgetary activities
 </li>
 <li>
 Identify areas of raising efficiency and effectiveness and to improve performance, policies, and programs
 </li>
 <li>
 Monitor control and approve capital and non-capital expenditures and audit effectiveness.
 </li>
 <li>
 Endeavor to develop and succeed in maintaining an appropriate company image that strives towards excellence in satisfying customers
 </li>
 <li>
 Develop quantified M.B.O. plans for the direct subordinates and ensure that the process propagates through all levels
 </li>
 <li>
 To maintain viable and healthy relations with strategic accounts, business partners, official entities, and government bodies
 </li>
 <li>
 Perform other related duties as directed by the immediate superior.
 </li>
 <li>
 Create and execute learning strategies and programs
 </li>
 <li>
 Evaluate individual and organizational development needs
 </li>
 <li>
 Design and coordinate a training program based on organizational and employee needs
 </li>
 <li>
 Develop training resources, which may involve preparing notes and visual displays from researched information or their own knowledge
 </li>
 <li>
 Conduct training courses, which may involve demonstrating equipment, operating video recorders and cameras and leading group discussions or role-playing activities, or employ experts to do so
 </li>
 <li>
 Obtain information on work-related external courses, prepare reports on their suitability, and make recommendations on staff attendance at training courses
 </li>
 <li>
 Provide career development programs for existing staff and induction, onboarding, and orientation sessions for new employees
 </li>
 <li>
 Coordinate work experience programs with official entities or personnel
 </li>
 <li>
 Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers
 </li>
 <li>
 Assess the return on investment of any training or development program
 </li>
 <li>
 Develop effective induction programs
 </li>
 <li>
 Track budgets and negotiate contracts
 </li>
 <li>
 Hire and oversee training and L&amp;D Specialists
 </li>
 </ol>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 College or University Graduate (preferable higher level of education MBA, etc....)
 </li>
 <li>
 Possessing professional certifications related to training
 </li>
 <li>
 Preferable if certified (CIPD, SHRM, PHRi)
 </li>
 <li>
 Professional experience five (5) to eight (8) years&rsquo; experience gained through increasingly responsible management positions within HR Training, and L&amp;D.
 </li>
 <li>
 Five (5) years&rsquo; experience in similar position.
 </li>
 <li>
 Proficiency in MS Office packages such as Word and Excel, PowerPoint Presentation; e-mail communication; feasibility studies preparation; L&amp;D presentations; proficient in LMS.
 </li>
 <li>
 Knowledge of related training assessment and formulation programs.
 </li>
 <li>
 Knowledge of computerized information systems used in human resources applications.
 </li>
 <li>
 Work requires professional written and verbal communication and interpersonal skills.
 </li>
 <li>
 Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
 </li>
 <li>
 Proficiency in English languages mandatory, Arabic proficiency preferable.
 </li>
 <li>
 Proven coaching, communication, and leadership skills, setting an example of excellence.
 </li>
 <li>
 Expertise in change management, capable of navigating complex and ambiguous situations.
 </li>
 <li>
 Physically and mentally fit for the job
 </li>
 </ul>
 
 
</div>

Learning & Development Manager

Jazeera Airways

<div>Learning and Development Specialist is responsible towards delivering engaging training programs and manage off-job learning activities that build employee capabilities that align with Jazeera Airways talent strategy, and support a strong learning culture across the airline.

Responsibilities and Duties:
<ul>
<li>Deliver classroom and virtual training sessions across functional, behavioral, and service-related areas according to 6-months Learning &amp; Development Strategy.</li>
<li>Manage the full cycle of off-job training programs, including nominations, logistics, scheduling, and post-program evaluation.</li>
<li>Ensure all training delivery meets regulatory requirements, company standards, and organizational cultural fit.</li>
<li>Partner with internal stakeholders to identify current/future training needs, and recommend suitable developmental activities.</li>
<li>Support the design and delivery of training materials, facilitator guides, and participant resources.</li>
<li>Conduct post-training follow-up to measure learning transfer and gather feedback.</li>
<li>Maintain accurate records, in Mena-Itech, of delivered training for compliance and audit purposes.</li>
<li>Coach and support employees in their development journeys through workshops and one-on-one sessions.</li>
<li>Act as an ambassador of the L&amp;D department, promoting a learning culture across the airline.</li>
<li>Continuously update knowledge of best practices in facilitation, adult learning, and training delivery.</li></ul> 
 
Requirements and Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in HR, Education, Business, or related field.</li>
<li>3 to 5 years&rsquo; experience in training delivery, ideally in aviation, hospitality, or service industries.</li>
<li>Proven ability to facilitate interactive workshops and training for diverse groups.</li>
<li>Strong organizational skills to manage multiple training programs simultaneously.</li>
<li>Excellent communication and presentation skills in English (Arabic is an advantage).</li>
<li>Professional certification in Training/Facilitation (e.g., CIPD, ASTD, Kirkpatrick, ICAO/IATA certifications) preferred.</li></ul></div>

Learning and Development Specialist

At Boutiqaat, we&rsquo;re not just a fashion and beauty platform we&rsquo;re a movement. We are looking for Government Relations Officer acts as the key liaison between Boutiqaat and various governmental authorities. This role ensures compliance with Kuwait&rsquo;s labor laws and other regulations, facilitates the processing of visas, work permits, and licenses, and resolves procedural issues with relevant government departments.The officer must maintain strong relationships with public agencies to streamline company operations and represent Boutiqaat professionally in all official matters.What You'll Be Doing:&middot; Develop and maintain strong relationships with government entities including labor, immigration, municipalities, embassies, and more.&middot; Process and manage documentation for visas, work permits, residency renewals, and ID cards.&middot; Ensure compliance with all labor laws, regulations, and licensing requirements.&middot; Monitor government updates and communicate policy changes internally.&middot; Oversee employee-related legal matters and documentation.&middot; Prepare official forms, letters, and reports for government processes.&middot; Renew and manage company documents (e.g., Establishment Card, Civil Defense license).&middot; Handle daily issues related to government procedures, including traffic department and customs.&middot; Maintain accurate records and generate reports as needed.What You Bring to the Table:<ul><li>bachelor&rsquo;s degree in business administration or related field.</li><li>Minimum 2 years of experience in Government Relations or a related function.</li><li>Solid understanding of GR process and knowledge of Kuwait labor law, visa procedures, and local government regulations.</li><li>Proficiency in MS Office, internet research, and document management systems.</li><li>Strong skills in document control and record-keeping.</li><li>Excellent communication and presentation skills in dealing with government entities.</li><li>Self-motivated, highly organized, and capable of working independently.</li></ul>Why Boutiqaat?At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.Ready to Grow with Us?Kickstart your career with hands-on experience, expert mentorship, and real impact. Apply now and be part of something exciting!Job Type: Full-timeExperience:<ul><li>Government Relations: 2 years (Required)</li></ul>Language:<ul><li>arabic (Required)</li></ul>Location:<ul><li>Kuwait City (Preferred)</li></ul>

Government Relations Officer

Gourmania International

Job SummaryWe are seeking a proactive and results-driven Business Development Officer to join our team. The ideal candidate will be responsible for identifying new business opportunities, building strong client relationships, and driving the growth of the company through innovative strategies and partnerships.Key Responsibilities<ul><li>Identify, research, and pursue new business opportunities and markets.</li><li>Develop and maintain strong relationships with clients, partners, and stakeholders.</li><li>Assist in preparing business proposals, presentations, and contracts.</li><li>Monitor market trends, competitor activities, and industry developments.</li><li>Collaborate with internal teams to align strategies and ensure service excellence.</li><li>Achieve sales and growth targets set by management.</li><li>Provide regular reports and updates on business development activities.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.</li><li>Proven 3+ years of experience in business development, sales, or client relationship management.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Ability to work independently and as part of a team.</li><li>Excellent organizational and time management abilities.</li></ul>Nationality Required: Kuwaiti national Job Type: Full-timeApplication Question(s):<ul><li>Are you a Kuwaiti National ?</li></ul>Experience:<ul><li>business development : 3 years (Required)</li></ul>Language:<ul><li>English &amp; Arabic (Required)</li></ul>

Business Development Officer

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