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hr service agent

Vanderlande Industries

<div><div>Job Title</div>
HR Service Agent<div></div><div>
Job Description</div><div><div><div>
Your position and team</div></div><div><div>
The Global HR Organization of Vanderlande is organized in 4 main areas: Business HR, Reward &amp; Mobility, Talent Acquisition &amp; Learning and Regional HR &amp; Services.</div></div><div><div>
The Regional HR &amp; Services organization delivers specific expertise like HR Advice and Health &amp; Wellbeing locally close to our business stakeholders. In addition, this department also holds the Global HR Service Desk and the Global HR Specialists team, who play an active global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande, reporting into the HR Service Desk Lead EMEA/LATAM, located at Vanderlande headquarters, Veghel.</div></div><div></div><div><div><br>
The team includes 16 HR Service Agents, divided over The Netherlands, United Kingdom, Germany, Spain and Middle East.</div></div><div><div>
As HR Service Agent you are the first point of contact for employees based in KSA, Bahrain, Egypt, UAE and Oman. You resolve first line HR queries and questions related to e.g. HR policies, processes and systems and executes basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.</div></div><div></div><div><div><br>
HR Service Delivery &amp; Operational Excellence</div></div><div><ul><li><div>
Driving a seamless and coherent employee experience, while safeguarding required efficiency</div></li></ul></div><div><ul><li><div>
Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required</div></li></ul></div><div><ul><li><div>
Documenting inquiries through ticketing and case management solution</div></li></ul></div><div><ul><li><div>
Meets defined SLA metrics for providing accurate, consistent and timely services</div></li></ul></div><div><ul><li><div>
Perform back-office process execution</div></li></ul></div></div><div><div><ul><li><div>
Accountable for completing relevant research to support query resolution</div></li></ul></div><div><ul><li><div>
Responsible for executing processes in line with policies and standard operating procedures</div></li></ul></div><div><ul><li><div>
Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support</div></li></ul></div><div><ul><li><div>
Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience</div></li></ul></div><div><ul><li><div>
Supports ad hoc projects and activities related to HR People Services</div></li></ul></div><div></div><div><div><br>
Continuous Improvement</div></div><div><ul><li><div>
Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events</div></li></ul></div><div><ul><li><div>
Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes</div></li></ul></div><div><ul><li><div>
Drive local improvements in service delivery in close collaboration with various (HR) stakeholders</div></li></ul></div><div></div><div><div><br>
Role Qualification and Skills</div></div><div><ul><li><div>
Good understanding of local HR policies and procedures desired</div></li></ul></div><div><ul><li><div>
At least 1 years&rsquo; experience in HR first line support</div></li></ul></div><div><ul><li><div>
Data driven</div></li></ul></div><div><ul><li><div>
Strong written and verbal communication skills</div></li></ul></div><div><ul><li><div>
Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling)</div></li></ul></div><div><ul><li><div>
Workday (HR system) experience is a plus</div></li></ul></div><div><ul><li><div>
Proficiency in English language is a must</div></li></ul></div></div><div></div><div><div><br>
What we offer</div></div><div><div>
In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development.</div></div><div><div>
By joining our profitable and growing company you will be able to reach your goals and focus on your future.</div></div></div>

HR Service Agent

CATRION

<div>
 <p>
  <strong>
   Job Purpose Statement:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Senior Manager, HR Business Partner acts as a strategic consultant to leadership, responsible for planning and delivering HR solutions that support the organization&rsquo;s business objectives. This role serves as an employee champion, change agent, and trusted advisor, driving talent, performance, and engagement initiatives that align HR practices with company priorities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles &amp; Responsibility
  </strong>
 </p>
 <ol>
  <li>
   Partner with senior executives and department leads to align HR strategies with business needs.
  </li>
  <li>
   Provide expert guidance on performance management, talent management, employee relations, and organizational development.
  </li>
  <li>
   Lead HR initiatives to improve employee engagement, retention, and culture.
  </li>
  <li>
   Oversee workforce planning, recruitment, succession planning, and leadership development.
  </li>
  <li>
   Advise, coach, and develop leaders and HR team members to ensure effective delivery of HR services.
  </li>
  <li>
   Manage change management activities, including organizational transformation and process improvement.
  </li>
  <li>
   Analyse HR data and metrics to drive insights and support decision-making.
  </li>
  <li>
   Ensure compliance with labor laws, company policies, and HR regulations.
  </li>
  <li>
   Resolve complex employee relations issues, conflicts, and grievances consistently and fairly.
  </li>
  <li>
   Act as a cultural ambassador, fostering inclusion, diversity, and a continuous improvement mindset
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Communication &amp; Working Relationships:
  </strong>
 </p>
 <p>
  <strong>
   Internal:
  </strong>
 </p>
 <p>
  Collaborates with business unit heads, HR teams, executive leadership, finance, and other departments.
 </p>
 <p>
  <strong>
   External:
  </strong>
 </p>
 <p>
  Engages with consultants, legal advisors, recruitment partners
 </p>
 <p>
  <strong>
   Minimum Requirements for The Job:
  </strong>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  Bachelor's degree in Human Resources, Business Administration, or related field (Master&rsquo;s preferred) .
 </p>
 <p>
  <strong>
   Years and Nature of Experience
  </strong>
 </p>
 <p>
  Minimum 7-10 years of progressive HR experience, with at least 3-5 years in an HR Business Partner or managerial capacity.
 </p>
 <p>
  <strong>
   Knowledge, Skills &amp; Abilities
  </strong>
 </p>
 <ul>
  <li>
   Relevant HR certifications such as SHRM-SCP, SPHR, or CIPD are highly desirable Strong expertise in HR strategy, talent management, performance management, and organizational design.
  </li>
  <li>
   Excellent analytical, influencing, negotiation, and interpersonal skills.
  </li>
  <li>
   Proficiency with HRIS and data reporting tools.
  </li>
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   Demonstrated leadership and change management capabilities.
  </li>
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   Deep understanding of labor law and compliance requirements.
  </li>
 </ul>
</div>


Sr. Manager, HR Business Partner

Balsam United Limited Co.

<p><b>Overview:</b></p><ul><li><b>Technical Support Agent</b> will be the first point of contact for troubleshooting oasis issues, assisting end-users (hospital staff), and ensuring minimal downtime.</li><li>The <b>role includes logging Jira tickets</b>, diagnosing problems, coordinating with development teams, and contributing to system improvements.</li><li><b>The Technical Support Agent</b> is responsible for providing exceptional support to healthcare professionals using Oasis.</li><li>The main role includes but not limited to troubleshooting oasis technical issues, resolving oasis system functionalities problems, and ensuring system functionality to enhance patient care.</li><li><b>The agent</b> will collaborate with cross-functional teams to maintain high standards of service and contribute to continuous improvement initiatives.</li><li>with both business skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure.</li></ul><p><b>Responsibilities:</b></p><ul><li><b>Responsibilities</b> Offer technical assistance to <b>internal</b> teams and <b>external</b> clients as needed.</li><li>Keep technical documentation current, including support department policies and procedures.</li><li>Prepare maintenance plans and upgrade schedules for customers system.</li><li>Log work activities and develop reports for teams and customers to track progress and outcomes.</li><li>Provide <b>specialized technical support</b> for OASIS HIS, including <b>ERP modules, RCM, and healthcare applications</b>,</li><li>Assist internal teams and external clients with <b>system troubleshooting, data loading/extraction, and issue resolution</b> to minimize downtime.</li><li>Manage and track support requests via a <b>ticketing system</b>, maintaining a detailed log of queries, solutions, and resolutions.</li><li><b>Diagnose and resolve technical issues</b> related to OASIS HIS, escalating complex cases when necessary.</li><li>Coordinate <b>Internal and external support efforts</b>, ensuring seamless communication between teams and clients.</li><li>Identifying and resolving technical issues</li></ul><p><b>Qualifications and Required Skills: </b></p><p><b>Educational Background</b></p><p>Degree: A bachelor&rsquo;s degree in Computer Science, Information Technology, Health Information Management, or a related field is often preferred.</p><p>Certifications: Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Azure Fundamentals) can be beneficial.</p><p><b>Technical Skills:</b></p><p>Troubleshooting Skills: Strong diagnostic skills to identify and resolve software issues efficiently.</p><p>Software Proficiency: Familiarity with HIS and ERP software, including common functionalities and workflows.</p><p>Database basic Knowledge: Understanding of database management systems (e.g., SQL, Oracle) for troubleshooting data-related issues.</p><p>Networking Basics: Knowledge of networking concepts and protocols to assist with connectivity issues.</p><p>Operating Systems: Proficiency in various operating systems (Windows, Linux) and their management.</p><p><b>Soft Skills</b></p><p>Communication: Excellent verbal and written communication skills for clear interaction with clients and team members.</p><p>Customer Service Orientation: A strong focus on customer satisfaction and the ability to handle difficult situations with professionalism.</p><p>Problem-Solving: Strong analytical skills to assess problems and develop effective solutions quickly.</p><p>Team Collaboration: Ability to work collaboratively with other team members and departments.</p><p><b>Additional Skills</b></p><p>Training and Documentation: Ability to create and update user manuals, FAQs, and provide training to users.</p><p>Adaptability: Willingness to learn new technologies and adapt to changing environments and requirements.</p><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: From &#65020;6,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Jeddah: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>Saudi Only</li><li>Broad knowledge of the infrastructure tools, equipment, and services used throughout the site (Networks, Servers, PCs, Printing, Security and Voice)</li></ul><p>Working knowledge in assisting users in a support capacity in all issues with active kit (laptops, printers, projectors, plotters, phones) etc.</p><ul><li>GPOs.Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows 2012 and Windows 2016 landscape</li><li>Install, configure and manage windows server 2012/2016/2019/2022/Linux</li><li>Manage data backup and recovery. Manage Vsphere Vmware, Vcenter,ESXI, HyperV etc.</li></ul><p>Demonstrated knowledge of Microsoft Windows Server setup and administration.</p><ul><li>Bachelor&rsquo;s degree in IT, computer science, or relevant</li></ul><p>Hands-on experience with Mirth integration middleware.</p><p>Excellent problem-solving skills with ability to analyze complex integration requirements and design scalable solutions.</p><p>Effective communication skills with the ability to collaborate with cross-functional teams and stakeholders. </p><p>Strong attention to detail and a commitment to delivering high-quality integration solutions.</p><p>Ability to thrive in a fast-paced, dynamic environment and manage multiple tasks simultaneously.</p><ul><li>Preferred: Cisco Certified Network Associate (CCNA), preferred is Cisco Certified Network Professional (CCNP)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>AD migration projects and Azure Active Directory: 1 year (Preferred)</li><li>IT specialist or system administration: 2 years (Required)</li></ul><p>Language:</p><ul><li>Engilsh (Required)</li></ul><p>License/Certification:</p><ul><li>Preferred: Microsoft Certified System Engineer (MCSE) (Required)</li></ul>

Technical Support Agent

Al Borg Diagnostics

<div><p>AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.</p><p>
In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.</p><p>
If you have strong interpersonal skills, enjoy working in a team environment, and have a passion for helping others, we would love to hear from you!</p><h3 class="jobSectionHeader"><b>
Responsibilities:</b></h3><ul>
<li>Handle a high volume of inbound calls with professionalism and efficiency.</li>
<li>Provide precise information regarding diagnostic services and assist with appointment scheduling.</li>
<li>Resolve customer issues while following established procedures.</li>
<li>Document customer interactions accurately in our system.</li>
<li>Collaborate with team members to improve service quality and share knowledge.</li>
<li>Follow scripts and guidelines to ensure consistent communication.</li>
<li>Meet or exceed individual and team performance targets.</li>
<li>Maintain updated knowledge of our services, products, and industry trends.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Previous experience in a call center or customer service role is an advantage.</li>
<li>Strong verbal and written communication skills.</li>
<li>Exceptional problem-solving abilities and attention to detail.</li>
<li>Able to multitask and prioritize responsibilities in a fast-paced environment.</li>
<li>Comfortable using various software applications and CRM systems.</li>
<li>Fluency in both English and Arabic is preferred.</li>
<li>Positive attitude and a commitment to excellent customer service.</li>
<li>Flexibility to work in various shifts, including nights and weekends.</li></ul></div>

Call Center Agent

Sealy Mattress Middle East

<div><p>Sealy Mattress Middle East, a distinguished licensee of Sealy Inc. in Saudi Arabia and the MENA region, is seeking a dynamic and experienced Human Resources (HR) Supervisor to join our team. As a family-owned company with a legacy dating back to 1990, we take pride in being at the forefront of the high-end mattress market, having established a state-of-the-art production facility in Jeddah in 1999. Our commitment to quality and innovation has secured us a prime position within Sealy's global product offerings, and we continue to excel in delivering exceptional customer service and cutting-edge bedding products. In this key HR role, you will contribute to fostering a positive workplace culture, implementing effective HR strategies, and supporting our mission of excellence in the consumer goods industry. This is a fantastic opportunity for an HR professional who is passionate about engagement and development within a thriving organization, where your expertise will help shape our workforce and drive business success.</p><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul>
<li>Develop and implement HR strategies aligned with the overall business objectives.</li>
<li>Manage recruitment processes, including job postings, interviews, and selection of candidates.</li>
<li>Support employee onboarding, orientation, and training programs to enhance employee performance.</li>
<li>Oversee employee relations, addressing workplace issues and fostering a positive work environment.</li>
<li>Administer employee benefits and compensation programs in line with company policies.</li>
<li>Ensure compliance with labor laws and regulations relevant to the workforce in the MENA region.</li>
<li>Conduct HR metrics analysis and generate reports to inform management decisions.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Human Resources Management, Business Administration, or a related field.</li>
<li>Proven 5 years of experience as an HR Supervisor or similar HR role, preferably in the consumer goods industry.</li>
<li>Strong understanding of labor laws and regulations in Saudi Arabia and the MENA region.</li>
<li>Excellent communication and interpersonal skills to effectively engage with employees at all levels.</li>
<li>Ability to manage multiple priorities and deliver results in a fast-paced environment.</li>
<li>Knowledge of HR software and tools to streamline HR processes.</li>
<li>Strong problem-solving skills and a proactive approach to employee relations.</li>
<li>28 to 38 years old.</li>
<li>Saudi national.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Private Health Insurance</li>
<li>Pension Plan</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Human Resources (HR) Supervisor

Rentokil Initial

<div><p>The Human Resources Coordinator provides administrative support to the HR department as needed, in addition to HR advice, counsel, and support on a variety of employee relations, employee health plans, leave of absence and management matters.</p><p>
The HR Coordinator is the initial point of contact for employee relations issues, conducts investigations on a daily basis, interprets needs and provides tactical and legal solutions for decision makers to address and resolve concerns.</p><p></p><p>
Human Resources Coordinator is held accountable for the below job responsibilities:</p><ul>
<li>Support in a variety of administrative and operational activities specific to the human resources function.</li>
<li>Communicate to and assist employees in adhering to Rentokil Boecker&reg; human resource policies, procedures, standards, in addition to local labor laws, and other government regulations.</li>
<li>Assist with recruitment and interview process; schedule interviews, track status of candidates, perform reference checking and respond with follow-up letters at the end of the process.</li>
<li>Check employees&rsquo; documents for accuracy and completeness, maintain an effective employee record management, and prepare periodic standardized reports.</li>
<li>Assist with new-employee orientations.</li>
<li>Respond to employees&rsquo; inquiries, requests and questions.</li>
<li>Support HR Manager with processing organizational exits and terminations.</li>
<li>Assist with the preparation of the performance review process.</li>
<li>Maintain the branch&rsquo;s organization charts and employee directory.</li>
<li>Coordinate health, life and work accident insurance enrollments and communicate with service providers concerning routine administration of program.</li>
<li>Follow up on all legal issues related to employment records and employees.</li>
<li>Follow up on daily attendance, late arrivals, absence, etc. and assist employees in respecting Rentokil Boecker&reg; attendance policy.</li>
<li>Assist HR Manager in investigating and resolving day-to-day employee relation challenges.</li>
<li>Assist in creating the employee handbook with updated laws and regulations, internal memos and other pertinent information, as needed.</li>
<li>Advise employees in areas of human resources, performance management, harassment, discrimination, and legal/employment issues.</li>
<li>Advise HODs on adherence to guidelines on disciplinary action issues and separations.</li>
<li>Maintain data integrity on all Boecker&reg; systems, forms and reports.</li>
</ul><p><b>Requirements</b></p><ul><li>
Bachelor&rsquo;s Degree in Business Administration, HR or equivalent.</li></ul><ul>
<li>At least 1 year of experience in general HR or administrative role.</li>
<li>Has to be a Saudi National candidate, as per the Saudi Labor Law.</li>
<li>Proficiency in English and Arabic is a must.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Competitive salary</li>
<li>22 Annual Leave days per year</li>
<li>Medical Insurance class B</li></ul></div>

HR Coordinator

IT Corporate Sector

<p><b>Job Purpose:</b></p><p>The HR Government Relations Officer (GRO) is responsible for managing and facilitating all government-related processes and compliance requirements for the company&rsquo;s employees. The role ensures smooth communication with government authorities, timely processing of employee-related legal documentation, and compliance with labor laws and regulations.</p><p><b>Key Responsibilities:Government Relations:</b></p><ul><li>Maintain strong relationships with relevant government bodies, including Labor Office, Immigration, Social Security, Tax Authorities, and other ministries.</li><li>Handle all visa-related processes (new visas, renewals, cancellations, transfers, exit/re-entry permits, Iqama processing &ndash; if in KSA or local equivalent).</li><li>Process employee registration, updates, and terminations with social security and other regulatory authorities.</li><li>Ensure compliance with labor laws, social insurance, and health regulations.</li><li>Monitor and update the company on new government regulations, policies, and procedures that may affect employees or operations.</li><li>Represent the company in official government meetings when required.</li></ul><p><b>HR Support:</b></p><ul><li>Support HR department in onboarding new employees by coordinating all government documentation and legal formalities.</li><li>Assist employees with government-related queries and provide guidance on required documentation.</li><li>Maintain accurate employee records related to legal documents, visas, work permits, and other government approvals.</li><li>Coordinate with internal departments to ensure timely processing of government-related requirements for employees and operations.</li></ul><p><b>Documentation &amp; Compliance:</b></p><ul><li>Prepare, submit, and track all official letters and applications to government bodies.</li><li>Maintain up-to-date knowledge of government rules and regulations to ensure compliance.</li><li>Manage company licenses, certificates, and other legal documents required by government authorities.</li><li>Ensure timely renewals of all official documents to avoid penalties or delays.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Human Resources, Public Administration, or related field.</li><li>2&ndash;5 years of experience in a similar role (Government Relations / HR Officer).</li><li>Strong knowledge of local labor laws, visa processes, and government regulations.</li><li>Excellent communication and interpersonal skills in [local language] and English.</li><li>Strong organizational and documentation skills.</li><li>Ability to build strong relationships with government authorities.</li><li>Proficiency in MS Office (Word, Excel, Outlook).</li><li>Valid driving license (if required for government visits).</li></ul><p><b>Key Competencies:</b></p><ul><li>Attention to detail and accuracy.</li><li>Confidentiality and integrity.</li><li>Problem-solving and negotiation skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Customer-service oriented with a proactive approach.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Age?</li><li>Current Salary?</li><li>Expected Salary?</li><li>Location?</li></ul><p>Experience:</p><ul><li>relevant: 3 years (Required)</li></ul>

HR Government relation officer

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