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customer relationship officer

hr services officer

First Abu Dhabi Bank Misr (FABMISR)

<div>
 
 
 Job Description:
 
 
 <ul>
 <li>
 Support all relevant Employee Service activities associated with resignations, on-boarding and off-boarding for FABMisr employees.
 </li>
 <li>
 Prepare and enhance staff and information database in order to submit an appropriate internal or external report.
 </li>
 <li>
 Review employees&rsquo; files and its data for getting an accurate data.
 </li>
 <li>
 Assist manager with special project as assigned.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant field of study including Business Administration, Accounting or Human Resources Management.
 </li>
 <li>
 Very good command of English.
 </li>
 <li>
 Good knowledge and application of Microsoft Excel &amp; PowerPoint, as well as knowledge of Outlook.
 </li>
 <li>
 1-2 years of experience in Personnel.
 </li>
 <li>
 No Banking Experience required.
 </li>
 </ul>
 
 
</div>

HR Services Officer

Khalifa Holding Group

<div>
 
 
 Job Title:
 
 Site Admin Officer
 
 
 
 
 Location:
 
 Benghazi, Libya
 
 
 
 
 Industry:
 
 Constructions
 
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 We are looking for a highly experienced
 
 Site Admin Officer
 
 to join our team in
 
 Benghazi, Libya
 
 . The ideal candidate must have HR experience in the constructions sector and a strong background in workforce accommodations, mess facilities, and HR systems management for large-scale operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 
 <li>
 Facilitate the contract signing and completion of onboarding paperwork for all new site employees.
 </li>
 
 <li>
 Conduct comprehensive camp inductions for new arrivals, covering rules, safety procedures, and facility information.
 </li>
 
 <li>
 Assist line supervisors with the verification, collection, and compilation of accurate timesheets and overtime records.
 </li>
 
 <li>
 Act as the primary HR liaison, coordinating with different stakeholders including Head Office HR, Shared Services, HSE, and line supervisors.
 </li>
 
 <li>
 Accurately collect and report HR data (headcount, attendance, occupancy).
 </li>
 
 <li>
 Serve as the first point of contact for all employee queries and concerns regarding camp life and welfare.
 </li>
 
 <li>
 Address and help resolve conflicts between camp residents and enforce camp rules fairly.
 </li>
 
 </ul>
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 
 <ul>
 
 <li>
 3+ years of experience as Site Admin Officer
 
 (must be in the constructions sector).
 
 </li>
 
 <li>
 Bachelor's degree in HR or Business Administration.
 </li>
 
 <li>
 Proficient in Microsoft Excel.
 </li>
 
 <li>
 Fluency in Arabic and English.
 </li>
 
 <li>
 Flexible and a fast learner.
 </li>
 
 <li>
 Strong problem-solving skills.
 </li>
 
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 <ul>
 
 <li>
 Be part of a leading holding group with a strong presence in Libya.
 </li>
 
 <li>
 Work in a challenging and rewarding environment with opportunities for professional growth.
 </li>
 
 <li>
 Competitive salary, including the accommodation.
 </li>
 
 <li>
 
 30 days of annual vacation
 
 to ensure a healthy work-life balance.
 </li>
 </ul>
</div>

Site Administrator

YASH Technologies Middle East

<div>
 
 
 Job Description
 
 
 <ul>
 <li>
 Maintaining physical and digital personnel records like employment contracts and PTO requests
 </li>
 <li>
 Update internal databases with new hire information
 </li>
 <li>
 Create and distribute guidelines and FAQ documents about company policies
 </li>
 <li>
 Gather payroll data like bank accounts and working days
 </li>
 <li>
 Publish and remove job ads
 </li>
 <li>
 Schedule job interviews and contact candidates as needed
 </li>
 <li>
 Prepare reports and presentations on HR-related metrics like total number of hires by department
 </li>
 <li>
 Develop training and onboarding material
 </li>
 <li>
 Respond to employees&rsquo; questions about benefits (for example, number of vacation days they&rsquo;re eligible for)
 </li>
 </ul>
 
 
 Job Requirements
 
 
 <ul>
 <li>
 Work experience as an HR &amp; Admin Officer, HR Administrative Assistant or similar role
 </li>
 <li>
 Familiarity with Human Resources Information Systems (HRIS)
 </li>
 <li>
 Basic knowledge of labor legislation
 </li>
 <li>
 Experience using spreadsheets
 </li>
 <li>
 Organizational skills
 </li>
 <li>
 Good verbal and written communication skills
 </li>
 <li>
 BSc in Human Resources Management or relevant field
 </li>
 </ul>
 
 
</div>

Human Resources Administrative Specialist

Suez Canal Bank

<div>
 
 
 Job Purpose
 
 
 
 The Sales &amp; Services Manager is responsible for developing sales action plan to market and sell the bank's products and services. In addition to achieving established branch goals through active management of sales, officer call programs and cross-selling activities.
 
 
 
 
 
 
 Reports to
 
 : Branch Manager
 
 
 
 
 
 
 Duties and responsibilities
 
 
 
 &bull; Develops sales action plan to market and sell the bank's products and services, in coordination with the branch manager.
 
 
 &bull;Identifies and acquires quality NTB [New to bank] customers through the various selling techniques and activation of referrals.
 
 
 &bull;Reviews and monitors daily activities related to sales and services to ensure highly efficient and effective results.
 
 
 &bull;Plans for field work by conducting weekly meetings to schedule sales visits and review performance indicators constantly.
 
 
 &bull;Submits related sales reports to Branch Manager provided with any required recommendations on a regular basis.
 
 
 &bull;Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote sales and service driven culture.
 
 
 &bull;Handles difficult or sensitive customer issues, requests and complaints and act to promptly address and resolve these issues in due time.
 
 
 &bull;Monitors staff performance and provide improvement opportunities to enhance sales skills and product knowledge.
 
 
 &bull;Enforce the clean desk policy and adherence to service quality standards
 
 
 &bull;Collaborate with the branch's Compliance Officer to provide necessary documents to the requirements of the Compliance Team .
 
 
 
 
 
 
 
 
 
 Job specification
 
 
 
 Education: Bachelor&rsquo;s degree in finance or business administration or relevant field
 
 
 Experience:6&ndash;8 years&rsquo; banking experience, with at least 3 years in branch sales, retail banking, or relationship management.
 
 
 &bull;Experience in banking or relevant industries is preferred.
 
 
 &bull;Proven track record in achieving branch sales targets and growing NTB (New-to-Bank) customer base.
 
 
 &bull;Strong knowledge of retail banking products: deposits, personal loans, credit cards, payroll, digital channels.
 
 
 &bull;Familiarity with regulatory frameworks: Central Bank of Egypt (CBE) retail banking rules, AML/KYC requirements, FATCA.
 
 
 &bull;Experience in sales pipeline management, officer call programs, and cross-sell initiatives.
 
 
 &bull;Proficiency in core banking systems (Temenos T24, Flexcube, or equivalent) and CRM/sales tracking platforms.
 
 
 &bull;Analytical and reporting skills with proficiency in Excel and BI tools (Power BI, Tableau).
 
 
 &bull;Leadership and coaching ability to develop front-line sales staff and foster a service-driven culture.
 
 
 &bull;Sales management certifications in banking/financial services is a plus
 
 
 
</div>

Sales and Service Manager-Cairo Region

ReliefWeb

<div>
 Egypt
 
 
 Refugee Legal Aid Program, Resettlement Senior Legal Officer
 
 
 Organization
 
 
 <ul>
 <li>
 St. Andrew&rsquo;s Refugee Services
 
 
 </li>
 </ul>
 Posted 3 Sep 2025 Closing date 10 Sep 2025
 
 
 
 Saint Andrew&rsquo;s Refugee Services, Cairo
 
 
 
 
 Call for Applications: Refugee Legal Aid Program, Resettlement Senior Legal Officer
 
 
 
 Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community outreach and unaccompanied youth and children support services. We provide high-quality services meeting the unaddressed needs of refugees, and we provide a safe and inclusive space for displaced people to come together as a community. We work for refugees, with refugees, to make rights recognition a reality.
 
 
 
 StARS&rsquo; Mission:
 
 Driven by a commitment to solidarity and human dignity, StARS works both as displaced people and for displaced people to support the resilience and leadership of individuals and communities in their pursuit of an enhanced quality of life.
 
 
 
 StARS&rsquo; Vision:
 
 StARS envisions a future where displaced people and the societies they join stand in solidarity, recognizing the strength and leadership of refugees. In this world, the displaced thrive with dignity, claiming their rights and enriching our shared human experience.
 
 
 
 Standard of Professional Conduct:
 
 StARS and all its staff must adhere to the values and principles outlined in StARS&rsquo; Code of Conduct, Child Safeguarding Policy, and PSEAH policy.
 
 
 
 Commitment to Gender, Equality, Diversity, and Inclusion:
 
 StARS is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. StARS expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
 
 
 
 We serve
 
 people from many places, including Eritrea, Ethiopia, Iraq, Somalia, South Sudan, Sudan, Syria and Yemen.
 
 
 To learn more please visit our website: www.stars-egypt.org or our Facebook page https://www.facebook.com/standrewsrefugeeservices?fref=ts
 
 
 
 Description of the Program: Refugee Legal Aid Program
 
 
 
 The Refugee Legal Aid Program provides advice and representation to refugees seeking recognition by UNHCR through refugee status determination procedures in Egypt, assists refugees in accessing resettlement to safe third countries, and advises refugees on protection matters. The Refugee Legal Aid Program is seeking a Resettlement Senior Legal Officer to assist and advise vulnerable refugees in resettlement processes, and protection matters.
 
 
 
 Role
 
 
 
 Under the supervision of the Director of Refugee Legal Aid Program and the Resettlement Coordinator, the Resettlement Senior Legal Officer is responsible for the provision of legal advice to urban refugees in matters related to protection, and representation in resettlement. This includes: the reviewing of refugee cases to identify those of heightened vulnerability fitting UNHCR&rsquo;s resettlement criteria or needing protection interventions; preparation and review of detailed legal briefs in support of claims for resettlement; and communicating with UNHCR, IOM, and others concerning client cases and additional support. The Resettlement Senior Legal Officer is also expected to contribute to advocacy efforts regarding the urban refugee population and to supervise and train volunteer staff. The Resettlement Senior Legal Officer is a member of a team of approximately 15 legal staff and reports to the Resettlement Coordinator.
 
 
 
 Role
 
 
 
 All duties are carried out under the supervision of the Resettlement Coordinator.
 
 
 
 Legal and Technical
 
 
 
 <ul>
 <li>
 To develop and supervise the screening and intake of potential clients for representation in resettlement matters.
 </li>
 <li>
 To maintain good working knowledge of UNHCR policies and procedures in resettlement and protection matters.
 </li>
 <li>
 To oversee the review and preparation of resettlement referrals to the UNHCR Resettlement Unit.
 </li>
 <li>
 Review and oversee identification of protection cases and relevant interventions.
 </li>
 <li>
 To manage regular referrals of resettlement cases to UNHCR&rsquo;s Non-Syrian and Syrian Resettlement Units and to manage follow-up communication and inquiries regarding resettlement cases.
 </li>
 <li>
 To provide general legal counseling and assistance to refugees regarding their applications for registration, protection, and resettlement before UNHCR through the Refugee Legal Aid Program&rsquo;s on-call services.
 </li>
 <li>
 To undertake country of origin research in support of individual claims and for general organizational research purposes and to maintain good working knowledge of the current political and social situations in the countries of origin of StARS&rsquo; clients.
 </li>
 <li>
 To assess extra-legal client needs and refer to other StARS teams or external organizations as appropriate.
 </li>
 <li>
 To undertake comprehensive case management practices including maintaining and updating electronic databases and records for each client, and keeping detailed notes of all casework activities.
 </li>
 <li>
 To engage with refugee community-based organizations in providing training and follow-up support, as well as participating in open-floor meetings and information sessions.
 </li>
 <li>
 To adhere to the Nairobi Code of Ethics, the StARS Policies and Procedures Manual, and the StARS Code of Conduct.
 
 
 </li>
 </ul>
 
 Programmatic
 
 
 
 <ul>
 <li>
 To assist the Resettlement Coordinator in development and implementation of team policies and procedures.
 </li>
 <li>
 To assist other members of the Refugee Legal Aid Program and StARS programs regarding issues related to the urban refugee population.
 </li>
 <li>
 To provide case reporting data to the Director of Refugee Legal Aid Program as requested in order to accurately report work to senior management, funders, and others.
 </li>
 <li>
 To attend and contribute to Refugee Legal Aid Program meetings and other staff meetings.
 </li>
 <li>
 To build and maintain strong relationships with refugee communities in Cairo.
 </li>
 <li>
 To build and maintain relationships with StARS psychosocial and education staff and operational partners.
 </li>
 <li>
 To communicate with refugee communities, other service providers, and UNHCR to facilitate the communication of accurate information leading to the fulfillment of refugee rights.
 
 
 </li>
 </ul>
 
 Supervisory
 
 
 
 <ul>
 <li>
 To assist the Resettlement Coordinator in the recruitment of volunteer legal advisors and other staff.
 </li>
 <li>
 To assist the Resettlement Coordinator in conducting intensive two-week training for new volunteers four to five times per year.
 </li>
 <li>
 To supervise volunteer legal advisors in resettlement and protection legal work, including providing written and oral feedback on written submissions and other work.
 </li>
 <li>
 To assist the Resettlement Coordinator in the management of volunteer caseloads and the provision of case-specific advice.
 </li>
 <li>
 To engage proactively in promoting self-care among volunteers and other staff.
 </li>
 <li>
 To ensure high quality legal advice and representation and a refugee rights-based approach.
 
 
 </li>
 </ul>
 
 Finance and Administration
 
 
 
 <ul>
 <li>
 To monitor and maintain strong financial records and procedures as per StARS financial rules and ensure proper financial documentation of all activities.
 </li>
 <li>
 To undergo probation and regular performance appraisals.
 
 
 </li>
 </ul>
 
 Communication and Reporting
 
 
 
 <ul>
 <li>
 To communicate regularly with the Director of Refugee Legal Aid Program and the Resettlement Coordinator, reporting on all major issues and developments in the field and within the Refugee Legal Aid Program.
 </li>
 <li>
 To become familiar with the Refugee Legal Aid Program&rsquo;s database program and accurately record and follow up on all relevant case management
 </li>
 <li>
 To promote information sharing within the Refugee Legal Aid Program and StARS on all issues affecting the populations we serve.
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 The ideal candidate will be energetic, articulate, and comfortable interacting with diverse segments of society. She or he will have demonstrated a firm commitment to human rights and refugee issues.
 
 
 
 Essential Qualifications
 
 
 
 <ul>
 <li>
 English being the official language of UNHCR Cairo and StARS, the Resettlement Senior Legal Officer must be fluent in oral and written English.
 </li>
 <li>
 Fluency in Arabic or a refugee language is an advantage.
 </li>
 <li>
 Master&rsquo;s degree in a related field (international development, international law, development studies, Middle East Studies) OR a qualified lawyer in any jurisdiction (J.D., LLB or equivalent) OR a minimum of one year of experience in representing refugees in the resettlement or RSD processes OR two years&rsquo; experience providing direct representation to indigent people in any setting.
 </li>
 <li>
 Excellent legal research and drafting skills.
 </li>
 <li>
 Knowledge of UNHCR guidelines and procedures, especially resettlement criteria.
 </li>
 <li>
 Knowledge of the general protection situation and vulnerabilities of refugees in Egypt.
 </li>
 <li>
 A demonstrated commitment to and sensitivity toward vulnerable or displaced people.
 </li>
 <li>
 Ability to live and work in a fluid security environment.
 </li>
 <li>
 Proven experience drafting client affidavits and legal arguments.
 </li>
 <li>
 Ability to exercise sound legal judgment, well organized, self-motivated, and reliable.
 </li>
 <li>
 Demonstrated compassion for refugees and displaced people.
 </li>
 <li>
 Demonstrated ability to communicate effectively both orally and in writing.
 </li>
 <li>
 Demonstrated ability to work in a team as well as individually.
 </li>
 <li>
 A positive attitude and sensitive manner when dealing with clients including a range of interviewing skills for dealing with challenging scenarios, particularly in advocating for survivors of violence, trafficking, torture, and Sexual Gender Based Violence.
 
 
 </li>
 </ul>
 
 Desirable Characteristics
 
 
 
 <ul>
 <li>
 Experience designing and conducting training sessions for non-technical audiences.
 </li>
 <li>
 Managerial experience or familiarity with volunteer oversight.
 </li>
 <li>
 Life and work experience in the Middle East or Egypt or with an urban refugee population.
 
 
 </li>
 </ul>
 
 Working Hours:
 
 The Resettlement Senior Legal Officer is expected to be at work for 40 hours per week, between the hours of 9am and 5pm, from Sunday to Thursday. Longer hours, evening and weekend work are sometimes necessary. Work will be conducted both in StARS premises and also in refugee communities and centers.
 
 
 
 Reporting to:
 
 Resettlement Coordinator
 
 
 StARS salaries are standardized per position according to a pay scale and are not negotiable based on the individual experiences and qualifications of the candidate. StARS salaries are competitive with the local market. Position salary will be discussed at the shortlisting and interview stage.
 
 
 
 This position is subject to a three-month probationary period, at which time the employee&rsquo;s performance will be reviewed and probation may be extended.
 
 
 
 
 Closing date for applications:
 
 10 September 2025
 
 
 
 Anticipated Starting date:
 
 As soon as possible
 
 
 How to apply
 
 
 
 To apply:
 
 Please send your Cover Letter and CV and brief legal writing sample for RLAD to
 
 applications@stars-egypt.org
 
 using the subject line &ldquo;Resettlement Senior Legal Officer&rdquo;
 
 .
 
 All applications should provide contact information for two professional/academic reference (referees will only be contacted after interviews).
 
 
 
 
 Note:
 
 Only short-listed applicants will be contacted for an interview.
 
 
 
 Job details
 
 
 Country
 
 
 <ul>
 <li>
 Egypt
 
 
 </li>
 </ul>
 City Cairo Source
 
 
 <ul>
 <li>
 St. Andrew&rsquo;s Refugee Services
 
 
 </li>
 </ul>
 Type
 
 
 <ul>
 <li>
 Job
 
 
 </li>
 </ul>
 Career category
 
 
 <ul>
 <li>
 Program/Project Management
 
 
 </li>
 </ul>
 Years of experience
 
 
 <ul>
 <li>
 0-2 years
 
 
 </li>
 </ul>
 Theme
 
 
 <ul>
 <li>
 Protection and Human Rights
 
 
 </li>
 </ul>
 Share
 
 
 <ul>
 <li>
 Share this on Facebook
 </li>
 <li>
 Share this on X
 </li>
 <li>
 Post this on LinkedIn
 </li>
 </ul>
</div>

Refugee Legal Aid Program, Resettlement Senior Legal Officer

ALEXBANK

<div>
 
 Are you passionate about delivering excellent customer experiences and building trust with clients? Join our team as a Customer Service Officer, where you will play a key role in supporting our customers, handling their banking needs, and ensuring top-quality service.
 
 
 
 
 If you&rsquo;re customer-focused, detail-oriented, and eager to grow your career in the banking sector, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 
 Job Duties
 
 
 
 
 
 
 <ul>
 <li>
 Assist bank customers in banking-related activities through understanding the customers&rsquo; needs and promote bank services and products.
 </li>
 <li>
 Carry out the Account opening/closing ensuring that all customers sign regulatory forms &amp; uploading customers signatures on the system and ensuring all Central Bank of Egypt and other regulatory controls.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
 <ul>
 <li>
 University degree.
 </li>
 <li>
 Knowledge of the Banking Services &amp; Products.
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 0-2 years of experience
 </li>
 <li>
 Passing of the bank&rsquo;s formal entry tests and panels for this position
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Abu Dhabi Islamic Bank - Egypt

<div>
 
 To support the implementation of GTB , Cash Management and digital products for corporate clients. The role involves coordinating onboarding activities, assisting internal teams, and ensuring timely and accurate client setup while delivering high-quality service.
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 <ol>
 <li>
 Assist in the implementation of GTB digital products &amp; channels, including online platforms and cash management solutions.
 </li>
 <li>
 Act as a first-line support for corporate clients during onboarding and setup.
 </li>
 <li>
 Coordinate with internal departments to ensure smooth and timely implementation.
 </li>
 <li>
 Prepare and validate client documentation and setup forms.
 </li>
 <li>
 Support client training sessions and provide instructional materials.
 </li>
 <li>
 Monitor onboarding progress and escalate issues to the Implementation Manager.
 </li>
 <li>
 Maintain accurate records and follow up on client requirements.
 </li>
 <li>
 Participate in testing environments and feedback collection during system upgrades.
 </li>
 <li>
 Collaborate with IT and product teams in the creation, testing, and rollout of new GTB products and enhancements.
 </li>
 <li>
 Prepare and submit daily and monthly reports related to implementation activities, client onboarding status, and product performance.
 </li>
 <li>
 Ensure compliance with internal policies and service level standards.
 </li>
 <li>
 Handle client inquiries via email, phone, and other channels.
 </li>
 <li>
 Perform assigned tasks and contribute to team objectives.
 </li>
 </ol>
 
 
 QUALIFICATIONS:
 
 
 
 Minimum Qualifications:
 
 <ul>
 <li>
 University/College Degree
 </li>
 </ul>
 
 Job specific Skills:
 
 <ul>
 <li>
 Solid understanding of Egypt&rsquo;s banking sector corporate products and services.
 </li>
 <li>
 Excellent communication and negotiation skills.
 </li>
 <li>
 Strong Presentation &amp; Time Management skills
 </li>
 <li>
 Good problem-solving Team work skills
 </li>
 <li>
 Attention to detail and documentation accuracy.
 </li>
 <li>
 Proficiency in English and computer applications
 </li>
 </ul>
 
 Generic Skills
 
 <ul>
 <li>
 Excellent command of English language.
 </li>
 <li>
 Strong computer skills
 </li>
 </ul>
 
 Minimum Experience
 
 <ul>
 <li>
 Officer: 1&ndash;2 years in banking operations or client onboarding
 </li>
 <li>
 Senior Officer: 3&ndash;5 years in GTB or corporate banking support.
 </li>
 <li>
 Asst. Manager: +5 Years in Banks Products Digital implementation &amp; Support.
 </li>
 </ul>
</div>

GTB Implementation Officer/Senior Officer/Assistant Manager

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