customer service representative Jobs in Cairo

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admin and operations officer Jobs in Cairo

admin and operations officer

admin. officer

customer relationship officer

Mashreq

<div>
 
 We are currently hiring an English Call Center Officer to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and providing excellent customer service while ensuring a high level of customer satisfaction.
 
 
 
 
 
 The ideal candidate should have excellent English communication skills, strong problem-solving abilities, and a customer-oriented mindset. Previous experience in customer service or call center roles is a plus.
 
 
 This is a rewarding opportunity for candidates who are passionate about customer service and looking to grow their career in a professional and fast-paced English call center environment.
 
 
 
 
 
 Key responsibilities include handling inbound and outbound calls, responding to customer inquiries, resolving issues, documenting interactions in the system, and ensuring a positive customer experience.
 
 
 Candidates with strong English communication skills, problem-solving abilities, and a customer-focused mindset are encouraged to apply.
 
</div>

Call Center Specialist

Diversey

<div>
 
 
 Job Title:
 
 Account Manager &ndash; Sales FSR
 
 
 
 Function:
 
 Sales &ndash; FSR
 
 
 
 Scope:
 
 Account / Relationship Management with primary focus on existing business. New business development is secondary.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage assigned customer accounts within the food service and retail (FSR) sector and maintain strong long-term relationships with key stakeholders.
 </li>
 <li>
 Ensure customer satisfaction by understanding needs and aligning them with company products and services, particularly in hygiene and sanitation solutions.
 </li>
 <li>
 Maintain and grow revenue within existing accounts, including price capture and gross profit improvement.
 </li>
 <li>
 Identify new product opportunities and support sales activities within current customers.
 </li>
 <li>
 Provide technical service and support &mdash; including product training, hygiene audits, and dilution system checks &mdash; to add value and strengthen customer partnerships.
 </li>
 <li>
 Conduct regular customer follow-ups and status meetings as needed.
 </li>
 </ul>
 
 
 Knowledge &amp; Complexity:
 
 
 
 Requires good job knowledge and the ability to perform routine activities using standard procedures and reports. Familiarity with hygiene and cleaning solutions within food service and retail environments is essential.
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Experience in the food service and/or retail industry
 </li>
 <li>
 Background in hygiene, cleaning, or sanitation solutions is strongly preferred
 </li>
 <li>
 Proven account management or field sales experience
 </li>
 <li>
 Strong relationship-building and communication skills
 </li>
 <li>
 Willingness to travel within the assigned territory
 </li>
 </ul>
 
 
</div>

Account Manager

Concentrix

<div>
 
 Job Title
 
 
 
 Sales Manager
 
 
 
 Job Description
 
 
 
 The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
 <ul>
 <li>
 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
 </li>
 <li>
 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
 </li>
 <li>
 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
 </li>
 <li>
 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
 </li>
 <li>
 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
 </li>
 <li>
 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
 </li>
 <li>
 Be a point of escalation for our clients and respond promptly to any issues
 </li>
 <li>
 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Coordinate team incentives and Sales Performance Incentive Funds
 </li>
 <li>
 Partner and build business relationships with all partners to ensure customer expectations are met
 </li>
 </ul>
</div>

Sales Manager

Comstor UK

<div>
 
 ROLE DESCRIPTION
 
 
 The role will require interaction with customers internal and external to drive excellent customer service by responding to customers' needs. The role will work directly with Sales, Purchasing and Warehouse representatives as well as dealing directly with third party carriers and customers. The ideal person will possess strong communication and problem solving skills, aim to deliver customer satisfaction. Ideally with experience of relationship building, have a good eye for detail, and understand the basics of excellent customer service. The role requires excellent Excel skills as well as having a good knowledge of Microsoft Word and Outlook. Experience in a Warehouse / Dispatch environment will be beneficial but not essential. An understanding of how a basic supply chain operates would also be an advantage. The candidate should be comfortable operating within a very reactive and busy office environment which is very much measured on problem resolution and ultimately delivery success rate.
 
 
 
 
 
 DUTIES &amp; RESPONSIBILITIES
 
 
 * Respond to customer's requests promptly in a professional, polite and friendly manner.
 
 
 * Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
 
 
 * Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
 
 
 * Advise customers of delivery dates and product information, Liaise with Warehouse on dispatch issues and requests ,
 
 
 * Dealing directly with customers either by telephone, electronically or face to face,
 
 
 * Direct requests and unresolved issues to the designated resource through the Customer Service
 
 
 
 
 
 Management Tool
 
 
 * Keep records of customer interactions and transactions, inquiries, comments and complaints
 
 
 * Record details of actions taken
 
 
 * Manage administration
 
 
 * Communicate and coordinate with internal departments
 
 
 * Follow up on customer interactions
 
 
 
 
 
 Desired Skills
 
 
 * Strong communication and negotiation skills
 
 
 * Detail oriented and works with a high degree of accuracy
 
 
 * Ability to multitask
 
 
 * Handles confidential financial and personal information appropriately
 
 
 * Ability to tactfully handle stressful and difficult situations
 
 
 * Possess strong problem solving skills
 
 
 * Accurately captures customer information
 
 
 * Good inter-personal skills
 
 
 * Good Communication/Listening skills
 
 
 * Willing to be flexible
 
 
 * Good under pressure
 
</div>

Logistics Executive

Michelin

<div>
 
 Develop (farming), expend (hunting), negotiate, and manage product/service offering with a select customer accounts and nurture those key relationship overtime thru the key account planning.
 
 
 
 
 
 Reporting to the Regional Sales Manager, you will be responsible for managing and developing the off-road market segment (Agriculture, mining, construction, industrial) in Egypt. This is a highly flexible, field-oriented role that requires extensive on-ground engagement with customers, partners, and stakeholders. The ideal candidate should be comfortable working independently, possess strong market knowledge, and demonstrate the ability to build and maintain relationships in dynamic environments.
 
 
 
 
 
 Strategic Account Management:
 
 
 <ul>
 <li>
 Manage the key Account Planning
 </li>
 <li>
 Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition
 </li>
 <li>
 Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers
 </li>
 <li>
 Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements
 </li>
 <li>
 In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships
 </li>
 <li>
 Steer the business and negotiate the correct solution is taken and delivered to the customer
 </li>
 </ul>
 
 
 
 
 Operations:
 
 
 <ul>
 <li>
 In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.
 </li>
 <li>
 Steer the business and ensure the correct solution is delivered to customers in a timely manner.
 </li>
 <li>
 Serve as contact point for key customers and internal teams.
 </li>
 <li>
 Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
 </li>
 <li>
 Prepare regular customer analysis to internal and external stakeholders using key account metrics/process.
 </li>
 <li>
 Support your team members with coaching, training, and identifying revenue opportunities.
 </li>
 </ul>
 
 
 
 
 KEY EXPERIENCES IN:
 
 
 <ul>
 <li>
 Managing several customers (Account Management).
 </li>
 <li>
 Selling solution to customers (Negotiating).
 </li>
 <li>
 Multi-tasking (Adaptability).
 </li>
 <li>
 Working with CRM (Salesforce &ldquo;Engage&rdquo;) ((Customer Relationship Management).
 </li>
 <li>
 Industry related experience.
 </li>
 </ul>
 
 
</div>

Key Account Manager- B2B- Off Road

Uranus Education

<div>
 
 
 Job Title: Admission Support Officer (Turkey Division - CL1)
 
 
 
 
 
 
 📍 Location: Remote / Online (Based in Egypt)
 
 
 🏢 Company: Uranus Education
 
 
 🕒 Full-Time
 
 
 
 
 
 
 Job Summary:
 
 
 
 Uranus Education is seeking a highly organized Admission Support Officer (CL1) to join our Turkey Division. Working remotely from Egypt, you will be responsible for managing the daily data flow and technical registration for Turkish Private Universities, ensuring our admission process remains fast, accurate, and up-to-date.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Application Data Entry: Accurately registering students on Turkish private university portals during high-workload periods to ensure immediate submission.
 </li>
 <li>
 Real-time CRM Updates: Continuous monitoring of university emails and notifications to update student statuses (e.g., Missing Documents, Under Review, Offer Issued) on the company system.
 </li>
 <li>
 Document Audit: Reviewing and sorting student documents (Transcripts, Passports, etc.) to ensure they meet the specific requirements of Turkish private institutions before processing.
 </li>
 <li>
 Digital Archiving: Extracting data from official university documents and accurately uploading payment receipts and registration codes to the company&rsquo;s internal database.
 </li>
 <li>
 Workflow Support: Acting as technical support for the admission team to resolve any data-related bottlenecks and ensure a smooth application lifecycle.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Experience: 0&ndash;2 years (Previous experience in data entry or administrative support within the Turkish education sector is a strong plus).
 </li>
 <li>
 Language Skills: Good command of English (Ability to understand university portals, email content, and compose simple professional responses).
 </li>
 <li>
 Technical Skills: Exceptional speed and accuracy in data entry and digital filing.
 </li>
 <li>
 Commitment: Must have a reliable internet connection and the discipline to manage a high volume of tasks in a remote work environment.
 </li>
 </ul>
 
 
 
 
 Send your CV to:
 
 <ul>
 <li>
 hr@uranuseducation.com
 </li>
 </ul>
</div>

Admission Support Officer (Turkey Division - CL1)

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

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