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Arab Bank

<div>
 
 
 
 Description:
 
 
 
 
 - Promote &amp; sell bank products/services to achieve the yearly set targets.
 
 
 - Handle customers&rsquo; requests/inquiries related to their accounts ,products &amp; services in a professional manner &amp; serving all customers regardless of segment up to the level of their full satisfaction.
 
 
 - Achieve branch goals and increase customer base and revenue.
 
 
 - Providing professional, and high quality service that meet customers&rsquo; requirements and exceeds their expectations.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 - Bachelor&rsquo;s degree in Business Administration or Finance.
 
 
 - 0-3 years of experience in the same field.
 
 
 - Strong orientation for sales and services
 
 
 - Fluency in English.
 
 
 - Sufficient knowledge of bank's products, services, rules &amp; regulations.
 
 
 - Computer Literacy.
 
 
 - Excellent communication &amp; interpersonal skills.
 
</div>

Customer Relationship Officer

Suez Canal Bank

<div>
 
 
 Job Purpose
 
 
 
 The Sales &amp; Services Manager is responsible for developing sales action plan to market and sell the bank's products and services. In addition to achieving established branch goals through active management of sales, officer call programs and cross-selling activities.
 
 
 
 
 
 
 Reports to
 
 : Branch Manager
 
 
 
 
 
 
 Duties and responsibilities
 
 
 
 &bull; Develops sales action plan to market and sell the bank's products and services, in coordination with the branch manager.
 
 
 &bull;Identifies and acquires quality NTB [New to bank] customers through the various selling techniques and activation of referrals.
 
 
 &bull;Reviews and monitors daily activities related to sales and services to ensure highly efficient and effective results.
 
 
 &bull;Plans for field work by conducting weekly meetings to schedule sales visits and review performance indicators constantly.
 
 
 &bull;Submits related sales reports to Branch Manager provided with any required recommendations on a regular basis.
 
 
 &bull;Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote sales and service driven culture.
 
 
 &bull;Handles difficult or sensitive customer issues, requests and complaints and act to promptly address and resolve these issues in due time.
 
 
 &bull;Monitors staff performance and provide improvement opportunities to enhance sales skills and product knowledge.
 
 
 &bull;Enforce the clean desk policy and adherence to service quality standards
 
 
 &bull;Collaborate with the branch's Compliance Officer to provide necessary documents to the requirements of the Compliance Team .
 
 
 
 
 
 
 
 
 
 Job specification
 
 
 
 Education: Bachelor&rsquo;s degree in finance or business administration or relevant field
 
 
 Experience:6&ndash;8 years&rsquo; banking experience, with at least 3 years in branch sales, retail banking, or relationship management.
 
 
 &bull;Experience in banking or relevant industries is preferred.
 
 
 &bull;Proven track record in achieving branch sales targets and growing NTB (New-to-Bank) customer base.
 
 
 &bull;Strong knowledge of retail banking products: deposits, personal loans, credit cards, payroll, digital channels.
 
 
 &bull;Familiarity with regulatory frameworks: Central Bank of Egypt (CBE) retail banking rules, AML/KYC requirements, FATCA.
 
 
 &bull;Experience in sales pipeline management, officer call programs, and cross-sell initiatives.
 
 
 &bull;Proficiency in core banking systems (Temenos T24, Flexcube, or equivalent) and CRM/sales tracking platforms.
 
 
 &bull;Analytical and reporting skills with proficiency in Excel and BI tools (Power BI, Tableau).
 
 
 &bull;Leadership and coaching ability to develop front-line sales staff and foster a service-driven culture.
 
 
 &bull;Sales management certifications in banking/financial services is a plus
 
 
 
</div>

Sales and Service Manager-Cairo Region

ALEXBANK

<div>
 
 Are you passionate about delivering excellent customer experiences and building trust with clients? Join our team as a Customer Service Officer, where you will play a key role in supporting our customers, handling their banking needs, and ensuring top-quality service.
 
 
 
 
 If you&rsquo;re customer-focused, detail-oriented, and eager to grow your career in the banking sector, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 
 Job Duties
 
 
 
 
 
 
 <ul>
 <li>
 Assist bank customers in banking-related activities through understanding the customers&rsquo; needs and promote bank services and products.
 </li>
 <li>
 Carry out the Account opening/closing ensuring that all customers sign regulatory forms &amp; uploading customers signatures on the system and ensuring all Central Bank of Egypt and other regulatory controls.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
 <ul>
 <li>
 University degree.
 </li>
 <li>
 Knowledge of the Banking Services &amp; Products.
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 0-2 years of experience
 </li>
 <li>
 Passing of the bank&rsquo;s formal entry tests and panels for this position
 </li>
 </ul>
 
 
</div>

Customer Service Officer

SSC HR Solutions

<div>
 
 Job Purpose
 
 
 
 Officer in the customer service call centre role is to provide exceptional customer service support to customers and/or insured members. Will handle high volume of incoming calls, chats and emails inquiries, and complaints, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction. Assist in department activities and tasks as and when requested. Call Centre is a 24/7 operation, so rotational shifts will apply, including night shift.
 
 
 You will also be required to support with pre-approvals, claims adjudication and customer service. Key Performance Indicators: Our KPIs provides insights into the efficiency, effectiveness, and overall customer satisfaction of the customer service officer/representatives in their role, but not limited to the below and will be as per business and department strategy and direction.
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT) score
 </li>
 <li>
 First contact resolution (FCR) rate
 </li>
 <li>
 Average handling time (AHT)
 </li>
 <li>
 Abandoned rate
 </li>
 <li>
 Quality Assurance (QA) Score
 </li>
 <li>
 Escalation rate
 </li>
 <li>
 Knowledge (usage system and tools to resolve customers and/or members inquiries and issues)
 </li>
 <li>
 Occupancy
 </li>
 <li>
 Status: Log-in time, talk time, Hold time, After work time)
 </li>
 <li>
 Call/Chat Transfer rate Key Accountabilities Customer Interaction:
 </li>
 <li>
 Handle incoming/inbound customer and/or members inquiries, requests, and complaints through phone, chat and email channels, in a timely and professional manner
 </li>
 <li>
 Carry out outbound calls to customers/Insured members on a follow up, clarifications, courtesy calls and or satisfaction calls and other proactive outbound calls flagged as an outbound campaign
 </li>
 <li>
 Show strong communication skills, active listening and showing empathy to customer enquiries, concerns, and complaints, and provide accurate and appropriate information and/or resolution
 </li>
 <li>
 Follow established procedures and guidelines for issue resolution
 </li>
 <li>
 Ensure accurate information wrap up/after call work log after each interaction. Product Knowledge:
 </li>
 <li>
 Develop and maintain a comprehensive understanding of the organisation's products or services, including features, table of benefits, terms and conditions...etc
 </li>
 <li>
 Stay up to date with customer servicing updates, company applications to provide accurate and relevant information to customers and/or insured members. Team Collaboration:
 </li>
 <li>
 Assist with tasks and activities as and when request by department leads and /or management
 
 
 </li>
 </ul>
 Contribute to a positive and collaborative team environment, fostering culture and continuous improvement. Customer Satisfaction and Quality Assurance:
 
 
 <ul>
 <li>
 Deliver exceptional customer service and a positive customer experience whilst meeting all SLA's/KPI's Process Improvement:
 </li>
 <li>
 Follow the company and department policies &amp; procedures and ensure code of conduct is always applied. Adaptability and Resilience:
 </li>
 <li>
 Adapt to changing circumstances, customer demands, and business requirements, while maintaining composure and professionalism in challenging situations
 </li>
 <li>
 Demonstrates resilience in handling difficult customers or high-pressure situations. Communication &amp; Working Relationships Internal
 </li>
 <li>
 Coordinate with department team members and other operation departments. External
 </li>
 <li>
 Respond and interact with customers and/or insured members in a timely and professional manner
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications, Experience &amp; Skills Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration and/or any equivalent; additional certifications or education in customer service is a plus
 </li>
 <li>
 Medical Qualification/background. Minimum Experience:
 </li>
 <li>
 6months - 2years proven experience in a customer service role, preferably in a contact center or call center environment
 </li>
 <li>
 Experience in the insurance and healthcare industry is a plus. Job-Specific Skills:
 </li>
 <li>
 Excellent English verbal and written communication and interpersonal skills
 </li>
 <li>
 Strong problem-solving and critical thinking skills and abilities
 </li>
 <li>
 Ability to handle high volume of calls and work under pressure in a fast-paced environment
 </li>
 <li>
 Proficiency in using customer service software, systems, and any other relevant tools
 </li>
 <li>
 Computer Literacy is required
 </li>
 <li>
 Ability to work flexible hours /shift base, including evening, overnight, weekend and holidays as per the business requirements. Required Competencies
 </li>
 <li>
 Customer focus
 </li>
 <li>
 Teamwork and collaboration, Self -motivated, Dependable, and Open-minded
 </li>
 <li>
 Problem-solving
 </li>
 <li>
 Empathy and Patience
 </li>
 <li>
 Service and Product Knowledge
 </li>
 <li>
 Cross-cultural competence
 </li>
 <li>
 Adaptability and Flexibility
 </li>
 <li>
 Continuous learning
 </li>
 <li>
 Time management and Multitasking
 </li>
 <li>
 Adapting and Resilience Version No. 2 Job Description Form - Guidelines No of Pages 3
 </li>
 </ul>
</div>

Medical Call Center Officer

Electrolux Group

<div>
 <ul>
 <li>
 Sales Growth &amp; Target Achievement: Drive sales growth within the traditional trade channels, meeting or exceeding set sales targets for home appliance products. Implement sales strategies and monitor daily performance to ensure objectives are achieved.
 </li>
 <li>
 Customer Relationship Management: Build and maintain strong, long-term relationships with local retailers, shop owners, and distributors. Provide exceptional customer service to foster loyalty and enhance business partnerships.
 </li>
 <li>
 Product Promotion &amp; Visibility: Promote and position home appliances effectively in traditional retail outlets. Ensure products are prominently displayed, well-stocked, and aligned with merchandising guidelines to boost sales and brand presence.
 </li>
 <li>
 Market Intelligence: Monitor local market trends, competitor activities, and customer preferences. Provide feedback to the sales and marketing teams to adjust strategies or introduce new product offerings.
 </li>
 <li>
 Training &amp; Support: Train retail staff on the product features, benefits, and selling points to ensure they are equipped to sell effectively. Provide ongoing support to retailers to address any concerns and improve product knowledge.
 </li>
 <li>
 Inventory Management &amp; Stock Control: Collaborate with distributors and retailers to ensure efficient inventory management. Monitor stock levels and take proactive steps to avoid stockouts or overstock situations.
 </li>
 <li>
 Sales Reporting: Maintain accurate and up-to-date sales records. Provide regular reports on sales performance, stock levels, customer feedback, and competitor insights to the regional sales manager.
 </li>
 <li>
 Promotions Execution: Assist in the implementation of promotional activities, discounts, or offers to increase product visibility and drive sales in traditional trade outlets. Ensure that in-store promotions are executed effectively.
 </li>
 <li>
 Problem Solving: Address and resolve any issues that arise within the sales process, including stock-related challenges, customer complaints, or operational difficulties in traditional trade outlets.
 </li>
 <li>
 Brand Representation: Always represent the company and its home appliance products in a professional manner. Ensure that the brand image and values are consistently communicated and upheld in the traditional trade channels.
 
 
 </li>
 </ul>
 Who You Are
 
 
 <ul>
 <li>
 Experience: Minimum of 3-5 years of experience in sales, with a strong focus on traditional trade channels such as small retail stores, local distributors, and independent shops, ideally in the home appliance or consumer goods sector.
 </li>
 <li>
 Sales Performance: Proven track record of meeting or exceeding sales targets in traditional retail environments.
 </li>
 <li>
 Product Knowledge: Experience with home appliances or similar consumer goods, with a solid understanding of product features and customer needs.
 </li>
 <li>
 Market Understanding: Deep understanding of the local market, traditional trade dynamics, and customer behavior within the region.
 </li>
 <li>
 Customer Relationship Management: Demonstrated ability to build and maintain strong, long-term relationships with small business owners, distributors, and local retailers.
 
 
 </li>
 </ul>
 Core Competencies
 
 
 <ul>
 <li>
 Sales &amp; Target-Driven: Strong ability to drive sales, meet targets, and implement effective sales strategies in a traditional trade environment.
 </li>
 <li>
 Relationship Building: Exceptional interpersonal skills with the ability to develop lasting relationships with customers and retail partners.
 </li>
 <li>
 Customer Focused: Ability to understand customer needs and provide tailored solutions to maximize satisfaction and sales.
 </li>
 <li>
 Negotiation Skills: Capable of negotiating prices, terms, and promotional agreements with local retailers to drive product sales.
 </li>
 <li>
 Problem-Solving: Strong problem-solving skills, with the ability to identify issues quickly and implement practical solutions in the field.
 </li>
 <li>
 Product Knowledge: In-depth knowledge of home appliances and a keen ability to communicate product benefits to customers effectively.
 </li>
 <li>
 Communication Skills: Excellent verbal communication skills, able to engage and influence retail partners, and clearly communicate product details.
 </li>
 <li>
 Organizational Skills: Strong organizational skills with the ability to manage multiple accounts, track inventory, and handle a variety of tasks simultaneously.
 </li>
 <li>
 Adaptability: Ability to adapt to changing market conditions, customer preferences, and product offerings.
 </li>
 <li>
 Self-Motivated: Proactive, goal-oriented, and able to work independently with minimal supervision.
 </li>
 </ul>
</div>

Sales Representative

Khalifa Holding Group

<div>
 
 
 Job Title:
 
 Site Admin Officer
 
 
 
 
 Location:
 
 Benghazi, Libya
 
 
 
 
 Industry:
 
 Constructions
 
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 We are looking for a highly experienced
 
 Site Admin Officer
 
 to join our team in
 
 Benghazi, Libya
 
 . The ideal candidate must have HR experience in the constructions sector and a strong background in workforce accommodations, mess facilities, and HR systems management for large-scale operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 
 <li>
 Facilitate the contract signing and completion of onboarding paperwork for all new site employees.
 </li>
 
 <li>
 Conduct comprehensive camp inductions for new arrivals, covering rules, safety procedures, and facility information.
 </li>
 
 <li>
 Assist line supervisors with the verification, collection, and compilation of accurate timesheets and overtime records.
 </li>
 
 <li>
 Act as the primary HR liaison, coordinating with different stakeholders including Head Office HR, Shared Services, HSE, and line supervisors.
 </li>
 
 <li>
 Accurately collect and report HR data (headcount, attendance, occupancy).
 </li>
 
 <li>
 Serve as the first point of contact for all employee queries and concerns regarding camp life and welfare.
 </li>
 
 <li>
 Address and help resolve conflicts between camp residents and enforce camp rules fairly.
 </li>
 
 </ul>
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 
 <ul>
 
 <li>
 3+ years of experience as Site Admin Officer
 
 (must be in the constructions sector).
 
 </li>
 
 <li>
 Bachelor's degree in HR or Business Administration.
 </li>
 
 <li>
 Proficient in Microsoft Excel.
 </li>
 
 <li>
 Fluency in Arabic and English.
 </li>
 
 <li>
 Flexible and a fast learner.
 </li>
 
 <li>
 Strong problem-solving skills.
 </li>
 
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 <ul>
 
 <li>
 Be part of a leading holding group with a strong presence in Libya.
 </li>
 
 <li>
 Work in a challenging and rewarding environment with opportunities for professional growth.
 </li>
 
 <li>
 Competitive salary, including the accommodation.
 </li>
 
 <li>
 
 30 days of annual vacation
 
 to ensure a healthy work-life balance.
 </li>
 </ul>
</div>

Site Administrator

Amazon

<div>
 
 Description
 
 
 
 Linehaul team in Egypt is currently handling All LHs between all FCs, SCs, FM, AMZL, VF sites, FM pickups fleet &amp; people transportation. For all, previously mentioned categories, the team is acting as the main &amp; only point of connection between internal &amp; external customers.
 
 
 A Linehaul program officer provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions.
 
 
 An ideal candidate should have high vendor &amp; stakeholder management skills, to be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time.
 
 
 The candidate should have the intermediate understanding of Logistics, different miles and should be able to communicate clearly in the written and oral form.
 
 
 A Linehaul Program Officer must possess a proactive mindset to identify and implement process improvements, demonstrating the drive and persistence to see initiatives through to completion.
 
 
 The role demands steady and sustained integrity and ethical conduct in managing all aspects of linehaul operations, including daily operational management, financial oversight, network planning, scheduling, and carrier relations.
 
 
 The ideal candidate will demonstrate impartial judgment, making decisions based on objective data and business requirements rather than personal preferences or relationships, while maintaining the highest standards of professional ethics to ensure optimal network efficiency and cost-effectiveness.
 
 
 Key job responsibilities
 
 
 
 Responsibilities Include, But Are Not Limited To
 
 
 
 <ul>
 <li>
 Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Last Mile, Sort Centers, First Mile, Retail, Fulfillment Centers, Seller Flex, Vendor Flex, Speed, Finance, Procurement, NOC)
 </li>
 <li>
 Ability to pull data from numerous databases (using Excel, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
 </li>
 <li>
 Develop and/or understand performance metrics to assist with driving business results.
 </li>
 <li>
 Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by LH team.
 </li>
 <li>
 Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
 </li>
 <li>
 Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
 </li>
 <li>
 Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
 </li>
 <li>
 Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings (bridges) and the variances to goals, and present these finding in a review forum.
 </li>
 <li>
 Providing real-time customer experience by working in a 24*7 operating environment.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Work 40 hours/week, and overtime as required
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering.
 </li>
 <li>
 Experience in SQL.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3009449
</div>

Linehaul Program Officer

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