events operations manager

head of ict operations

operations manager

retail operations manager

senior operations manager

ict operation manager

Big Fish Recruitment

The Role
 Title: ICT Operation Manager Reports to: Head of ICT Infrastructure & Network Department Location: Makkah, KSA Role Purpose Own day-to-day operations of the ICT infrastructure (Data Center, Core Network, ELV/Smart-City systems) to deliver high availability, security compliance (NCA), and SLA attainment. Key Responsibilities • ITIL Service Operations: Run Incident/Problem/Change/Release, Capacity & Availability, Service Continuity processes. • NOC /SOC Operations: End-to-end service monitoring & alerting (network/servers/apps/ELV), reduce MTTD/MTTR via unified monitoring, on-call playbooks, and automated remediation, Coordinate with Cybersecurity (SOC/SIEM), patch/vulnerability management, IAM/MFA, and NCA/ISO27001 compliance, • Network & Wireless: Operate core/distribution/edge (QoS, VLAN/VRF segmentation, BGP/OSPF), Wi-Fi, and maintain config/backup baselines and change windows. • Data Center Operations: Backup/restore, quarterly DR tests, virtualization & storage operations, capacity planning, and emergency procedures. • ELV systems Operations: (CCTV, Access Control, PAS, FAS, BMS, PLC, Digital Signage/VMS, etc.). • Telecom & Contractors Coordination: Work with telecom service providers (Neutral Host/DAS for GSM/4G/5G, fiber) and ICT contractors to ensure service readiness and resilience. • BCP (Business Continuity Plan)/H&S (Health & Safety): Lead technical incident response and conduct biannual tabletop drills to ensure BCP/H&S readiness. • Vendors & SLAs: Manage contract performance, spares, escalation paths, and align maintenance with approved change windows. • Reporting & CSI) Continual Service Improvement (: Produce monthly service KPIs and drive a data-led Continual Service Improvement roadmap.
 
Requirements
 <ul>
<li>Education/Experience: BSc in Eng./CS/IT; • 8–12 years in Data Center/Network operations, • 3+ years in team leadership. • Technical Competencies: Routing/Switching (BGP/OSPF), Wi-Fi, NG firewalls, virtualization (VMware/Hyper-V), storage & backups, monitoring (SNMP/flow/logs). Hands-on exposure to cybersecurity operations, ELV systems, and telecom services (GSM/4G/5G, fiber). • Languages: Arabic and English fluency. • Preferred certs: ITIL v4, CCNP/CCIE, Fortinet/Palo Alto, VMware VCP, Microsoft/Red Hat, ISO/IEC 27001 LI/LA; familiarity with Saudi NCA cybersecurity frameworks.</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

ICT Operation Manager

The Role
 We are seeking a seasoned Head of ICT Operations to lead the organization’s data management, governance, and ICT operations initiatives. This senior leadership role will oversee the development and implementation of data strategies, ensure data quality and security, drive digital transformation, and establish a robust data governance framework. The ideal candidate will be a strategic thinker, capable of leading change, managing high-performing teams, and ensuring compliance with regulatory and cybersecurity standards. Key Responsibilities: Strategy & Governance • Develop and execute enterprise-wide data management and ICT strategies aligned with organizational objectives. • Define and enforce data governance policies, standards, and frameworks. • Oversee data ownership, stewardship, compliance, privacy, and security initiatives. Data Quality & Lifecycle Management • Ensure accuracy, consistency, and reliability of organizational data. • Manage master data, metadata, and reference data across systems. • Oversee full data lifecycle: collection, storage, retention, archiving, and disposal. • Monitor data quality metrics, KPIs, and SLAs. ICT Operations Oversight & Architecture • Manage ICT infrastructure supporting data management, ensuring uptime, backups, disaster recovery, and security. • Design, implement, and maintain data platforms, ETL processes, data warehouses/lakes, dashboards, and BI tools. • Ensure architecture supports scalability, integration, and high performance. Team Leadership & Collaboration • Build, mentor, and lead a high-performing data and ICT operations team. • Collaborate with IT, business units, legal/compliance, cybersecurity, and analytics teams. • Foster a culture of accountability, continuous improvement, and knowledge sharing. Monitoring, Reporting & Continuous Improvement • Define KPIs and performance metrics for data and ICT operations. • Monitor and report progress, trends, and risks to senior leadership. • Continuously review and improve processes, tools, and governance practices.
 
Requirements
 <ul>
<li>Education: Bachelor’s degree in Computer Science, IT, or related field; Master’s preferred. • Experience: 8–12 years in ICT operations, data management, or digital transformation within large-scale industries. • Proven track record leading data governance, digital initiatives, and ICT operations. • Expertise in data management, metadata, master/reference data, ETL, BI, data lakes/warehouses.</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Head of ICT Operations

sirar by stc

<div>
 
 
 Company Overview:
 
 
 
 
 
 
 Advanced technology and cybersecurity company (sirar) established by stc, the region&rsquo;s ICT and digital services provider, sirar by stc is a cutting-edge cybersecurity provider that empowers organization to take control of their cyber capabilities and digital environments as experts in business security and privacy.
 
 
 
 
 
 We offer a comprehensive range of solutions that help you to operate online safely, securely, and efficiently. The tools we provide help organizations detect and prevent cybersecurity attacks, safeguard their digital future, and provide protection and security from that point forward.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Uses cybersecurity defense tools and technologies to monitor, analyze and responds system activity continuously to identify real time customer cybersecurity events/incidents and determine possible causes as 1st response level.
 </li>
 <li>
 Identifies, categorizes, prioritizes, investigates, and reports incoming alerts of cybersecurity events/incidents to MSOC customers as per defined MSOC processes, playbook &amp; guidelines through official channels (sirar Ticketing System &amp; MSOC Email).
 </li>
 <li>
 Prepares and generates the required MSOC Daily, Weekly &amp; Monthly reports to stakeholders.
 </li>
 <li>
 Performs indicator of compromise (IoCs), threats and type of Attacks and Notify MSOC customers for sweep results
 </li>
 <li>
 Handles the customer&rsquo;s tickets &amp; emails on required alerts during the shift within SLA.
 </li>
 <li>
 Resolves False Positive events into security solutions.
 </li>
 <li>
 Checks customer general logs, devices log specially for critical devices and reports for stakeholders.
 </li>
 <li>
 Opens/reassigns ticket to MSS development team to implement the recommended actions that approved by MSOC customer which under MSS development team case study.
 </li>
 <li>
 Reports unclear/noisy events and major incidents to 2nd level to evaluate &amp; take action.
 </li>
 <li>
 Contributes to the overall success of the company by performing all other duties and responsibilities as assigned by line manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Academic Qualification:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Cybersecurity, Computer Science, Information Technology, or related discipline
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Professional Certificate:
 
 
 <ul>
 <li>
 Certificate in CCNA Security/CompTIA/Security+.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Years of Experience:
 
 
 <ul>
 <li>
 0-1 Year in relevant experience.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Basic proficiency in recognizing vulnerabilities in security systems.
 </li>
 <li>
 Basic proficiency in using intrusion detection technologies to detect host and network-based intrusions.
 </li>
 <li>
 Basic proficiency in effectively recognizing and categorizing types of vulnerabilities and associated attacks.
 </li>
 <li>
 Basic proficiency in assessing security controls based on cybersecurity principles and tenets.
 </li>
 <li>
 Basic proficiency in effectively performing root cause analysis for cybersecurity issues.
 </li>
 </ul>
 
 
</div>

SOC Analyst/Specialist - L1

Dr. Sulaiman Al Habib Medical Group

<div>
 
 
 About Dr. Sulaiman Al Habib Medical Group:
 
 
 
 
 
 
 With a vision to be the most trusted healthcare provider in medical excellence and patient experience globally, Dr. Sulaiman Al Habib Medical Group (HMG) has become the largest provider of comprehensive medical services in the Middle East. It is currently operating 20 medical facilities across KSA, UAE and Bahrain.
 
 
 
 
 
 Our mission is to develop and operate state of the art medical facilities and provide innovative healthcare services to create value for people starting from the early stages of planning and designing until final implementation, operation, obtaining the required accreditations.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking dedicated and professional administrative staff to join our team. This multi-faceted role supports the efficient operation of various hospital departments by performing a wide range of clerical, administrative, and support functions. Successful candidates will be skilled in coordinating workflows, managing resources, and ensuring a high standard of service for our patients and staff.
 
 
 
 
 
 
 Available Vacancies:
 
 
 
 
 
 <ul>
 <li>
 Medical Administrator
 </li>
 <li>
 Security Manager
 </li>
 <li>
 Patient Experience/Relations/Services Coordinators
 </li>
 <li>
 Client Services Specialist
 </li>
 <li>
 Housing Supervisor
 </li>
 <li>
 ASSD Coordinator
 </li>
 </ul>
</div>

Administrative Opportunities (Jeddah)

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
PROSPECTIVE ACCOUNTS: Identifies prospective accounts and establishes goals for Key Accounts by analysing historical data and other statistical information and also by conducting accounts interviews and preparing customer action plans</li><li>
FAIRS (domestic/International) : Attends fairs in order to represent the Hotel and/or region within a both according to the action plan within the Business/Marketing Plan of the Hotel. The fairs are attended in co-ordination with the Regional or Corp. Sales</li><li>
DOMESTIC MARKET: Priority in sales activities are to be given to this market, for the local travel trade as well as for the corporate accounts</li><li>
INTERNATIONAL MARKET: Has to be worked on in close co-ordination with the General Manager according to internal regulations</li><li>
ROOMS: Regarding the availability and the co-ordination of rooms for high booking periods the final approval of availability is taken always by the Hotel operation&rsquo;s management.</li><li>
MARKET MIX: Emphasis on right market mix to maintain the quality of the product and to minimize market dependence on long term</li><li>
CO-ORDINATION: Regular meetings with the hotel operation (Rooms Division, Reservation and Food &amp; Beverage) have to be held to exchange information and problem solving</li><li>
Reduces administrative work to achieve a minimum of 5-7 personal sales/courtesy calls per day as well as 10 telephone sales/courtesy calls per day, without affecting promptness of flow of correspondence to accounts</li><li>
Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied in due time</li><li>
Reporting: Prepares and transmits the Call Reports on a weekly basis to the supervisor and/or the General Manager. Establishes a Monthly Report which includes the summary of the past activities, prospection and trends, and analyses competitor&rsquo;s sales and promotion efforts, forecast for all sales activities &amp; production/conversion figures. Attends once a month hotel&rsquo;s Sales/Rooms Division and Credit meeting</li><li>
Business Plan / Budget: Targets to achieve key figures from key accounts / key markets through preparation and execution of proper action plan for his/her field of responsibility</li><li>
Accounts Receivable: Is co-responsible for the settlement of outstanding, respectively the follow up on a regular basis towards local Travel Trade to match credit policy in close co-ordination with the Credit Manager / Rooms Division</li><li>
Establishes and signs contracts with local In-bound Operators/Travel Agents /Corporate considering the official Rate Policy in co-ordination with the General Manager</li><li>
Conducts rate market surveys to advise management of actual market trends</li><li>
Establishes and co-signs contracts with Inter-national Tour Operators/Corporate respecting the Rate Policy and Contract Policy together with the General Manager. He/she conducts prior discussions with the partners to prepare final contracting</li><li>
Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel&rsquo;s management</li><li>
Ensures all staff are thoroughly familiar with the Hotel&rsquo;s emergency procedures and is in a state of preparedness for any emergency which may occur</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the department in conjunction with the Director of HR &amp; the L&amp;D Manager</li><li>
Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned</li><li>
Press Releases, PR activities, Advertisements etc. are executed and co-ordinated by the GM&rsquo;s Office</li><li>
Electronic Distribution Systems are up-dated by the hotel operation on regular basis</li><li>
Assist in Task Force Teams for new openings</li><li>
Carry out any other reasonable task (which may not be stated here) as requested</li></ul> 
Qualifications 
Master Degree in Marketing or Diploma in vocational hospitality, 8 &ndash; 10 years experience in 4-5 star Hotel</div>

Head of Saudi Market - Sales- (Saudi National Only)

Surbana Jurong Private Limited

<div><div>About Surbana Jurong</div><div>
Surbana Jurong (SJ) is a leading global urban, infrastructure, and managed services consulting firm, driven by a vision to build cities and shape lives. Headquartered in Singapore, SJ is a diverse collective of experts delivering sustainable and high-impact solutions across the built environment.</div><div></div><div>
The Role</div><div>
As part of the Programme Management Consultancy (PMC) team for a major aviation project in Jeddah, the Senior Terminal Planner will play a critical role in overseeing the planning, analysis, and design coordination of terminal facilities. This position will focus on ensuring seamless passenger experience, operational efficiency, and compliance with international aviation standards. The Senior Terminal Planner will collaborate with multidisciplinary teams to develop integrated, innovative, and future-ready terminal concepts.</div><div></div><div>
Key Responsibilities</div><ul><li>
Lead and oversee terminal planning activities, including spatial layout design, functional area development, and passenger flow optimization.</li><li>
Conduct capacity assessments, demand forecasting, and terminal operational analyses to inform design and planning decisions.</li><li>
Develop terminal concepts and planning reports that align with client objectives and international best practices.</li><li>
Coordinate with architecture, engineering, MEP, ICT, and baggage handling system teams to ensure cohesive terminal design solutions.</li><li>
Review and validate design deliverables, ensuring alignment with project requirements and operational needs.</li><li>
Support stakeholder engagement and present terminal planning findings and recommendations to project teams and clients.</li></ul><div></div><div>
Key Qualifications and Experience</div><ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Architecture, Aviation Planning, Transportation Planning, or a related field.</li><li>
Minimum of 12 years of experience in airport terminal planning, with proven involvement in large-scale aviation or infrastructure projects.</li><li>
In-depth understanding of airport terminal operations, IATA Level of Service (LoS), and terminal capacity planning methodologies.</li><li>
Experience with terminal simulation tools (e.g., CAST, AnyLogic, Simio) is highly desirable.</li><li>
Previous experience working within a PMC or consultancy environment is an advantage.</li></ul><div></div><div>
Key Knowledge and Skills</div><ul><li>
Comprehensive knowledge of ICAO, IATA, and GACA standards and guidelines.</li><li>
Strong analytical, spatial planning, and problem-solving skills.</li><li>
Excellent communication and presentation skills, with the ability to coordinate across multidisciplinary teams.</li><li>
Proficiency in planning and design software such as AutoCAD, Revit, and Microsoft Office Suite.</li></ul><div></div><div>
How to Apply</div><div>
Please submit your application through our official careers portal. Click on the &ldquo;Apply Now&rdquo; button below and follow the instructions.</div><div></div><div>
Note: Recruitment for this role is managed internally. Unsolicited CVs from recruitment agencies will not be considered.</div><div></div><div>
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!</div></div>

Senior Terminal Planner

Arctech Middle East & Africa - MEA

<div>
 
 
 Job Description &ndash; Warehouse Administrator (SAP Experienced)
 
 
 
 
 
 
 
 1. Basic Information
 
 
 <ul>
 <li>
 
 Position Title
 
 : Warehouse Administrator
 </li>
 <li>
 
 Department
 
 : Logistics / Warehouse Department
 </li>
 <li>
 
 Reporting to
 
 : Warehouse Supervisor / Supply Chain Manager
 </li>
 <li>
 
 Location
 
 : Chinese-invested Factory in Saudi Arabia
 </li>
 </ul>
 
 
 
 
 
 2. Position Objective
 
 
 
 Responsible for the daily operation and management of the warehouse, including material receiving, storage, issuance, and system transactions. Ensure inventory accuracy, on-time material supply, and proper data entry in SAP.
 
 
 
 
 
 
 3. Key Responsibilities
 
 
 
 
 3.1 Material Receiving
 
 
 <ul>
 <li>
 Receive raw materials, spare parts, and finished goods according to purchase orders.
 </li>
 <li>
 Check quantities, quality, and documentation (delivery notes, invoices, packing lists).
 </li>
 <li>
 Record goods receipts in SAP accurately and timely.
 </li>
 </ul>
 
 
 3.2 Storage &amp; Inventory Management
 
 
 <ul>
 <li>
 Arrange proper storage based on material category, safety, and FIFO principles.
 </li>
 <li>
 Conduct daily, weekly, and monthly stock checks; reconcile discrepancies.
 </li>
 <li>
 Maintain warehouse cleanliness, safety, and proper labeling.
 </li>
 </ul>
 
 
 3.3 Material Issuance &amp; Return
 
 
 <ul>
 <li>
 Issue materials to production or maintenance departments based on approved requests.
 </li>
 <li>
 Record issuance and return transactions in SAP (Goods Issue / Goods Return).
 </li>
 <li>
 Monitor material consumption and report abnormal usage to management.
 </li>
 </ul>
 
 
 3.4 SAP System Operation
 
 
 <ul>
 <li>
 Perform GRN (Goods Receipt Note), GI (Goods Issue), stock transfer, and inventory adjustment in SAP.
 </li>
 <li>
 Support monthly closing by ensuring all warehouse transactions are completed.
 </li>
 <li>
 Assist in SAP report extraction and inventory analysis.
 </li>
 </ul>
 
 
 3.5 Coordination &amp; Reporting
 
 
 <ul>
 <li>
 Coordinate with Procurement, Production, and Finance teams for stock control and documentation.
 </li>
 <li>
 Prepare inventory reports, slow-moving stock lists, and warehouse KPIs.
 </li>
 <li>
 Support internal and external audits.
 </li>
 </ul>
 
 
 3.6 Safety &amp; Compliance
 
 
 <ul>
 <li>
 Follow warehouse safety procedures and EHS standards.
 </li>
 <li>
 Ensure compliance with company and Saudi regulatory requirements for material handling.
 </li>
 </ul>
 
 
 
 
 
 4. Requirements
 
 
 
 
 4.1 Education
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Logistics, Supply Chain Management, or related field.
 </li>
 </ul>
 
 
 4.2 Experience
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years warehouse experience in a manufacturing or industrial environment.
 </li>
 <li>
 Hands-on experience with SAP (MM module preferred).
 </li>
 <li>
 Knowledge of material classification and inventory control methods.
 </li>
 </ul>
 
 
 4.3 Skills
 
 
 <ul>
 <li>
 Strong proficiency in SAP and MS Excel (pivot tables, reporting).
 </li>
 <li>
 Good organizational and time management skills.
 </li>
 <li>
 Basic English communication required; Arabic or Chinese is an advantage.
 </li>
 <li>
 Understanding of warehouse safety and 5S management.
 </li>
 </ul>
 
 
 
 
 
 5. Performance KPIs
 
 
 <ol>
 <li>
 Inventory accuracy rate (%)
 </li>
 <li>
 On-time goods receipt and issuance rate
 </li>
 <li>
 SAP data entry accuracy rate
 </li>
 <li>
 Warehouse audit compliance rate
 </li>
 <li>
 Material loss/damage control rate
 </li>
 </ol>
 
 
</div>

Warehouse Administrator (SAP Experienced)

Explore 190+ Ict operation manager in Jeddah this November. Find roles across top companies and apply now to boost your career.