customer service representative Jobs in Karachi

customer service representative

customer sales representative Jobs in Karachi

customer sales representative

customer support agent

customer support representative Jobs in Karachi

customer support representative

international customer service representative Jobs in Karachi

international customer service representative

inbound customer service agent

Gorzilla Tech

Job Overview:We are seeking a detail-oriented and customer-focused Telecom Agent to join our team. The ideal candidate will be responsible for accurately processing billing information, addressing customer inquiries, and ensuring compliance with industry regulations. This role requires strong organizational skills, attention to detail, and effective communication abilities.Responsibilities:<ul><li>Assist customers in understanding their bills, usage patterns, and available plans.</li><li>Communicate effectively with customers, colleagues, and other departments within the organization.</li><li>Ensure the confidentiality and security of customer information.</li><li>Educate customers about available services, features, and billing policies.</li><li>Multi-tasking (Maintain records of customer interactions, transactions, and issue resolution).</li></ul>Qualifications:<ul><li>Familiarity with telecom industry billing systems is desirable.</li><li>Proven experience in billing, customer service, or a related field.</li><li>Strong attention to detail and accuracy in processing billing information.</li><li>6 Months of experience in Billing and Telecom Calling.</li><li>Proficiency in English &amp; excellency in understanding of English.</li></ul>Location:RJ Mall Near Millinium MallDays &amp; Timing:<ul><li>Monday - Friday</li><li>07:00PM - 03:00AM</li></ul>Salary &amp; Benefits:<ul><li>45K Fixed + Commission (Uncapped)</li><li>Per Sale commission in percentage (For Relevant Experience)</li></ul>NOTE: Only Relevant Experience person is required, Other than this you'll not be considerable.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In personApplication Deadline: 13/10/2025

NEED INBOUND AGENT FOR SPECTRUM/ENERGY BILLING CAMPAIGN (USA BASED)

Zue Pvt Ltd

Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PKT Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected, can you join us immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours, i.e., 07:00 PM to 04:00 AM Pakistan Time? </li></ul>Work Location: In person

Inbound Specialist

Peace Automation (Pvt) Ltd

Urgent: 2 Inbound Sales Representatives Needed NOW! Location: Gulshan-e-Iqbal, Karachi Type: Full-Time Earnings: PKR 40,000-60,000 BASE + 2-4% UNCAPPED COMMISSION = PKR 100K&ndash;150K/MONTHJoin Peace Automation, Karachi&rsquo;s 20-year security leader, to drive explosive growth with AI-powered CCTV, NFPA-compliant fire systems, and biometric time attendance. Trusted by Pepsi and PAF Base, we&rsquo;re seeking a sales rockstar to turn social media leads into PKR 50K+ deals!Your Mission:<ul><li>Convert Leads: Crush 20-30% conversions from WhatsApp/Tidio leads (e.g., &ldquo;CCTV for factory?&rdquo;) using Zoho CRM and ERPNext.</li><li>Social Media Magic: Leverage Facebook/Instagram campaigns to generate and close leads for Karachi&rsquo;s industries.</li><li>Daily Wins: Handle 10-20 leads, upsell 24/7 maintenance, and build a million-rupee pipeline.</li></ul>Why You&rsquo;ll Shine:<ul><li>Big Money: Top reps hit PKR 1.5 Lakh/month &ndash; uncapped!</li><li>Eliet Trained: Zoho/ERPNext + social media sales scripts.</li><li>Perks: Mobile allowance, fast-track promotions.</li><li>Impact: Your sales secure Karachi&rsquo;s businesses!</li></ul>Who You Are:<ul><li>1-3 years of industrial and corporate sales experience (security/tech equipment a plus).</li><li>Fluent in English/Urdu; hands-on with CRM (Zoho) and social media.</li><li>Karachi-based (Gulshan-e-Iqbal ideal); age 25-35.</li><li>Passion to dominate sales targets.</li></ul>Apply NOW &ndash; Spot Fills FAST! Interviews Start for Oct, 2025! Email CV to hr@peaceautomation.com with &ldquo;Inbound Sales Star&rdquo; subject.See Our Wins: Visit peaceautomation.com for success stories with Pepsi &amp; PAF. Launch Your Legend TODAY!Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>Converting leads to successful sales: 1 year (Required)</li><li>Can Handle 10-20 leads, upsell and build sales pipeline : 1 year (Required)</li><li>Facebook/Instagram campaigns to generate and close leads: 1 year (Required)</li></ul>Work Location: In person

Inbound Sales Star

Call Cafe

Call Cafe is currently looking for energetic and passionate Customer Service Representative. The Customer Service Representative will be responsible for ensuring customer satisfaction by promptly and efficiently responding to customer inquiries and concerns via phone.Location:fourtune tower 6th floor office 602 , shahrah e faisalResponsibilities:<ul><li>Communicate with customers via phone.</li><li>Provide knowledgeable answers to questions about products, pricing, and availability.</li><li>Collaborate with internal departments to meet customer needs.</li><li>Data entry in various platforms as required.</li></ul>Requirements:<ul><li>Fluency in English must</li><li>At least Intermediate level proficiency in English.</li><li>age must below 30.</li><li>6 months -1 years of customer service experience is desirable but not required.</li><li>Strong listening skills and the ability to multi-task.</li><li>must be graduated</li><li>Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.</li><li>Ability to work in a fast-paced environment and prioritize tasks.</li><li>Be able to work Night Shift</li></ul>Note: Freshers are encouraged to apply.Full-time in-house position Shift: Evening &amp; Nights 6 working days Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

International Inbound CSR

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

inbound calling

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 
 The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The candidate will be required to be able to operate in all shifts based on rotation and business requirements and manage the shifts for his/her team.
 
 
 
 
 
 Key result Areas
 
 
 
 
 <ul>
 <li>
 Ensure that the team meets or exceeds performance metrics, including average handling time, first call resolution, and customer satisfaction scores.
 </li>
 <li>
 Monitor and evaluate agent performance, providing feedback and coaching to improve skills and productivity.
 </li>
 <li>
 Develop and implement training programs to enhance agent capabilities.
 </li>
 <li>
 Handle escalated customer issues and resolve them promptly.
 </li>
 <li>
 Maintain accurate records of team performance and prepare regular reports for management
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 A bachelor's degree in business administration, management, or a related field is required.
 
 Experience at a bank for an inbound contact center in chat and voice is necessary.
 
 </li>
 <li>
 Minimum of 3 years of experience in a contact center environment, with at least 1 year in a supervisory role.
 </li>
 <li>
 Excellent communication skills in Urdu and in English (Spoken/Written)
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Aware of State Bank policies for contact centers
 </li>
 <li>
 Proficiency in using contact center software and CRM systems.
 </li>
 <li>
 Ability to analyze data and make informed decisions.
 </li>
 <li>
 Proficient in using excel and word
 </li>
 </ul>
 
 
</div>

Team Lead Contact Center (Mashreq Digital Bank Pakistan)

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent

Explore 1164+ Inbound customer service agent in Karachi this November. Find roles across top companies and apply now to boost your career.