lead generation specialist Jobs in Karachi

lead generation specialist

customer service representative Jobs in Karachi

customer service representative

sales agent

call center agent

customer care specialist

inbound customer service agent

Waada Digital Pvt Ltd

Waada is seeking a dynamic Team Lead &ndash; Inbound to guide and inspire our Customer Experience (CX) team. If you&rsquo;re empathetic, analytical, and results-driven with solid expertise in call center operations, we&rsquo;d love to meet you!Key Responsibilities: Lead, coach, and motivate inbound agents to achieve performance goals .Monitor key metrics: AHT, CSAT, FCR, NPS. Handle escalations and ensure high service quality. Prepare and maintain performance reports &amp; dashboards (Excel).Work closely with QA &amp; Training teams for continuous improvement. Ensure compliance with tools and processes (CRM, VICI Dialer).Requirements:2&ndash;3 years of experience in a CX/Call Center leadership role. Strong communication skills in Urdu &amp; English. Proficiency in Advanced Excel. Hands-on experience with CRM &amp; ticketing systems.Job Type: Full-timeWork Location: In person

Inbound Supervisor

PINNACLE ENTERPRISE

&#8599; Making ways for some new hires!Pinnacle is looking for outstanding profiles for the Customer Support Executive - InboundResponsibilities:<ul><li>Communicate with customers via phone, email and chat.</li><li>Provide knowledgeable answers to questions about product, and pricing availability.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Excellent communication and collaboration skills to work effectively within a team.</li><li>Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.</li></ul>Qualifications:<ul><li>Fluent in English conversation.</li><li>Must have 2 years of relevant work experience.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li></ul>Benefits:Health Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance PerksShift: Evening/ Night (Required)Working Days: 5 daysLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timePay: Rs55,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you available in the evening/ night shift?</li><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>How many years of experience do you have with the International Customer Support?</li></ul>Work Location: In person

Customer Support Executive - Inbound

Telemarketing

Seeking friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal / Gulistan e johar Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

CUSTOMER CALLING AGENTS (PART-TIME)

We are seeking friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:Intermediate | O Level | Graduate.Fluent in English.Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skillsSales or upselling capabilityPatience and empathy when handling concerns or complaintsIntermediate or Bachelors.Job Types: Full-time, Part-timeLanguage:Good English (Required)Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):Do you live near Gulshan-e- iqbal Karachi?Language:Fluent In English (Required)Job Types: Full-time, Part-time, FresherPay: Rs35,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan/gulistan e johar/ scheme 33 ?</li></ul>Education:<ul><li>Middle School (Preferred)</li></ul>Language:<ul><li>Fluent English (Preferred)</li></ul>Work Location: In person

Outbound Customer Service Agent / CSR Specialist

Call Cafe

Position: Floor ManagerDepartment: Customer ServiceReports To: Overall Manager/CEO &amp; DirectorsCompany: Call Caf&eacute; Head Office (Karachi)Job Type: Full Time. Night Shifts (Rotational)Salary: Rs.80,000/monthThe Call Caf&eacute; Floor PhilosophyWe don&rsquo;t just manage calls &ndash; we orchestrate culinary conversations where: Every agent performs like a Michelin-starred call handler Friday night rush hours flow like a perfectly timed kitchen brigade Client restaurants feel our team is their own front-of-house staffYour mission: Transform raw talent into a symphony of order-taking excellence.Role PurposeThe Floor Manager at Call Caf&eacute; is responsible for the smooth day-to-day functioning of the operations floor. The role involves supervising inbound agents, ensuring they are effectively handling restaurant orders, customer queries, and upselling opportunities. The Floor Manager acts as the first line of leadership on the floor, ensuring discipline, quality, and productivity are maintained at all times. While primarily a supervisory role, the Floor Manager may also step in to handle incoming calls during peak hours or whenever additional support is required.Key Responsibilities1. Operational &amp; Team Management<ul><li>Supervise and monitor the performance of all agents (Inbound) during shifts.</li><li>Ensure agents are actively attending to their assigned restaurants and not idling during work hours.</li><li>Review and maintain daily and weekly performance sheets for each restaurant, including:</li><li>Upsell per restaurant.</li><li>Service levels and call handling metrics.</li><li>Ensure agents follow Call Caf&eacute;&rsquo;s SOPs and respective restaurants Protocol&rsquo;s for order-taking, complaint handling, and upselling.</li><li>Take corrective actions immediately in case of performance issues or non-compliance.</li><li>Allocate tasks and provide backup cover if an agent is on break or absent.</li></ul>2. Call Handling &amp; Customer Service<ul><li>Take incoming calls from restaurants/customers if agent load is high or coverage is required.</li><li>Resolve escalated queries or complaints that agents are unable to handle.</li><li>Ensure consistent service quality that builds trust and satisfaction for Call Caf&eacute;&rsquo;s restaurant partners.</li></ul>3. Monitoring &amp; Reporting<ul><li>Prepare and submit performance reports to management, highlighting strengths, issues, and required actions.</li><li>Track agent KPIs including adherence, upselling success, and call quality.</li><li>Monitor and report technical issues (system slowdowns, phone line disruptions, etc.) to the IT/Admin team.</li></ul>4. Training &amp; Development<ul><li>Ensure all agents assigned to new restaurants are properly briefed and trained on restaurant-specific protocols.</li><li>Identify training needs of agents and recommend sessions in collaboration with the Training Department.</li><li>Conduct quick refresher briefings or huddles with teams to address gaps or reinforce best practices.</li></ul>5. Discipline &amp; Culture Building<ul><li>Enforce company policies including break times, dress code, and professional behavior on the floor.</li><li>Motivate and guide agents to maintain a positive and professional work environment.</li></ul>6. Menu &amp; Protocol Management<ul><li>Understand &amp; Supervise the collection and integration of menu details, promotions, and protocols into Call Caf&eacute;&rsquo;s EPOS system.</li><li>Approve and validate all menus and restaurant protocols before they go live.</li></ul>7. Manage Outbound Feedback Team:&middot; Make sure team call backs customers after they have placed orders (whether directly with restaurants or via third-party platforms like Uber Eats, FoodPanda, FoodUp, etc.).&middot; Make sure team collects structured feedback on customer satisfaction, delivery experience, food quality, and service efficiency.&middot; Record and maintain responses in Call Caf&eacute;&rsquo;s central database for performance tracking and analysis.8. Make sure QA is doing Call Monitoring &amp; Evaluation:&middot; Make sure QA is regularly monitor inbound and outbound calls to assess quality of service, communication effectiveness, product knowledge, and adherence to restaurant protocols.9. Monitor Trainer:&middot; Make sure trainer is Training agents in call handling, order-taking, upselling, complaint resolution, and communication etiquette.Key Performance Indicators (KPIs)<ul><li>Agent adherence, and discipline.</li><li>Consistent service quality and SLA achievement.</li><li>Number of escalations resolved on the floor.</li><li>Growth in upselling per restaurant.</li><li>Overall floor productivity and smooth workflow.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>3&ndash;5 years of experience in a call center / BPO environment with at least 1&ndash;2 years in a supervisory or managerial role.</li><li>Prior exposure to multiple departments within operations is a strong plus.</li><li>Knowledge of Zoho CRM is a plus.</li><li>Knowledge of 3CX is a plus.</li><li>Knowledge of culinary &amp; restaurant business is a plus.</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Shahra-E-Faisal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you work rotational &amp; night shifts?</li></ul>Experience:<ul><li>Managing Call Center: 3 years (Required)</li></ul>Work Location: In person

Floor Manager (Call Center)

Khazanay

About the RoleWe are seeking a detail-oriented and proactive Quality Assurance &amp; Training and Development Executive to ensure high service standards and continuous improvement across our customer support operations. This role will focus on monitoring agent performance, providing feedback, conducting training sessions, and ensuring compliance with company SOPs.Key Responsibilities<ul><li>Monitor inbound and outbound calls, chats, and emails to assess agent performance.</li><li>Evaluate interactions against predefined quality standards (soft skills, compliance, accuracy, professionalism).</li><li>Provide constructive feedback and coaching to agents for performance improvement.</li><li>Identify training needs and deliver effective training sessions for new and existing staff.</li><li>Collaborate closely with operations to drive service improvements and reduce errors.</li><li>Ensure strict compliance with company SOPs and quality benchmarks.</li><li>Prepare regular reports on performance trends, quality scores, and training outcomes.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Management, or related field.</li><li>Proven experience in Quality Assurance and/or Training within a call center, customer support, or service environment.</li><li>Strong communication, coaching, and presentation skills.</li><li>Ability to analyze data, identify gaps, and recommend process improvements.</li><li>Familiarity with quality monitoring tools and training methodologies.</li><li>Strong problem-solving mindset and attention to detail.</li></ul>What We Offer<ul><li>Opportunity to shape and enhance customer service standards.</li><li>A collaborative and supportive work environment.</li><li>Professional growth through continuous learning and development.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Quality Assurance & Training & Development Executive

Ace Marketing

Ace MarketingWe are looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:&middot; Must be Proficient in English&middot; Hardworking &amp; punctual.&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.<ul><li>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly Incentives</li></ul>Pay: Rs35,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan e Johar</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Job Types: Full-time, Part-timeWe provide pick &amp; drop service to females.Job Type: Full-timePay: Up to Rs35,000.00 per monthWork Location: In person

Hiring: Outbound Call Center Agents/ CSR- Evening Shifts

Explore 1085+ Inbound customer service agent in Karachi this September. Find roles across top companies and apply now to boost your career.