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customer service executive

Icon Global Pvt. Ltd

Job Details:<ul><li>Job Title: Customer Service Executive</li><li>Location: DHA Phase 2 Extension, Karachi</li><li>Working Hours: Monday to Friday | 5:00 PM &ndash; 2:00 AM</li></ul>Job OverviewWe are seeking a proactive, customer-focused, and detail-oriented Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer interactions across multiple communication channels, processing orders, coordinating with our USA-based warehouse team, and ensuring an exceptional customer experience throughout the order lifecycle.This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.Key Responsibilities<ul><li>Respond to customer inquiries via phone calls, emails, live chat, and web chat in a professional and timely manner.</li><li>Accurately process customer orders and prepare quotations and sales orders using QuickBooks.</li><li>Coordinate with the warehouse team in the USA to ensure efficient order fulfillment and shipment processing.</li><li>Monitor order status and proactively provide customers with delivery updates.</li><li>Address and resolve customer concerns, complaints, and service-related issues effectively.</li><li>Maintain accurate records of customer interactions, orders, and account information.</li><li>Follow up with customers to ensure satisfaction and build positive client relationships.</li><li>Collaborate with internal teams to deliver a seamless customer experience.</li></ul>Requirements<ul><li>Bachelor's degree preferred; relevant experience may be considered in lieu of formal education.</li><li>Minimum 2&ndash;3+ years of experience in an International Customer Service, Customer Support, or Sales Support campaign is required.</li><li>Excellent spoken and written English communication skills with a neutral and professional communication style.</li><li>Proven ability to handle customer interactions confidently via phone, email, and chat.</li><li>Familiarity with QuickBooks will be considered an advantage.</li><li>Strong computer proficiency with the ability to navigate multiple systems accurately and efficiently.</li><li>Excellent organizational, multitasking, and time-management skills.</li><li>Strong problem-solving abilities and customer-handling skills.</li><li>Detail-oriented with a high level of accuracy and accountability.</li><li>Ability to work effectively in a fast-paced, customer-focused environment.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident Fund</li><li>Annual performance bonus</li><li>Professional growth and development opportunities</li><li>Collaborative and supportive work environment</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have at least 3 years of experience in an International Customer Service or Sales Support campaign?</li><li>Have you handled customer interactions with international clients through calls, emails, or live chat?</li><li>Are you confident in your spoken English communication skills and able to communicate fluently with international customers?</li><li>Do you have experience using CRM systems, order management software, or similar business applications?</li><li>Are you comfortable managing multiple customer inquiries and tasks simultaneously in a fast-paced environment?</li></ul>Experience:<ul><li>Customer Service: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Executive - Inbound

Sameer Sain

Online Orders &amp; Customer Support ExecutiveLocation: KarachiJob Description:We are looking for a responsible and organized person to manage our online orders and customer communications.Key Responsibilities:Process and manage daily online orders.Communicate with customers through WhatsApp, phone calls, and social media.Confirm orders and follow up with customers.Coordinate with the dispatch/courier team for timely deliveries.Handle customer inquiries, complaints, and returns professionally.Update order records and maintain accurate customer data.Track pending orders and ensure timely completion.Monitor stock availability and coordinate with the team when items are low.Prepare daily order and sales reports.Maintain a high level of customer satisfaction through excellent service.Requirements:Strong communication and customer service skills.Good English and Urdu communication.Basic computer skills (Excel, email, online systems).Ability to manage multiple orders and tasks efficiently.Experience in e-commerce, online sales, or customer support is preferred.How to Apply:Preferred Skills:Experience with Shopify, Daraz, or other e-commerce platforms.Knowledge of courier booking and shipment tracking.Ability to handle social media inboxes and customer chats.Pay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Online Orders & Customer Support Executive

Sastaticket.pk

Sastaticket.pk is a leading Online Travel Agency (OTA) and tech company serving millions of users. We are building a trusted digital travel platform that simplifies how people search and book travel.Role PurposeWe are hiring a Complaint Resolution Executive responsible for managing escalated and complex customer complaints end-to-end across airline tickets, refunds, cancellations, visa services, and other travel-related issues.This role requires strong ownership, structured thinking, sound decision-making, and the ability to balance customer satisfaction with company policies, financial discipline, and long-term trust in the platform.The role is not transactional. It is a critical customer trust function that directly impacts customer retention, brand reputation, and operational quality.The individual will work closely with the Manager Complaints and coordinate cross-functionally with Operations, Legal, Payments, and other teams to ensure fair, timely, and high-quality resolutions.Key Responsibilities1. Complaint Ownership &amp; Resolution<ul><li>Take full end-to-end ownership of escalated and complex customer complaints</li><li>Investigate issues thoroughly using facts, system data, and cross-team inputs</li><li>Ensure resolutions are fair, policy-aligned, and customer-impact aware</li><li>Act as the primary point of contact for high-priority and sensitive cases</li><li>Communicate clearly, professionally, and with empathy at every stage</li></ul>2. Decision Making &amp; Escalation Management<ul><li>Handle complex cases such as refund disputes, involuntary changes, service failures, and partner-related issues</li><li>Make structured, sound decision-making choices balancing customer trust, policy compliance, and business impact</li><li>Escalate only high-risk or exception cases with complete analysis and recommendation (not just escalation)</li><li>Ensure escalation quality is high, structured, and decision-ready</li></ul>3. Legal, Risk &amp; Compliance Handling<ul><li>Identify cases with legal, regulatory, or reputational risk early</li><li>Coordinate with Legal and Compliance teams for guidance on sensitive matters</li><li>Ensure all final resolutions are aligned with company policy and legal advice</li><li>Prepare structured case documentation for audits, legal review, or partner disputes</li><li>Flag systemic risks, repeat failures, and process gaps proactively</li></ul>4. Resolution Quality, Accuracy &amp; Timeliness<ul><li>Meet defined turnaround times (TAT) for acknowledgment and closure</li><li>Ensure accuracy, completeness, and consistency in every resolution decision</li><li>Drive first-contact resolution wherever possible</li><li>Minimize repeat complaints caused by incomplete or incorrect handling</li><li>Maintain high standards of written communication and documentation</li></ul>5. Root Cause Analysis &amp; System Improvement<ul><li>Identify recurring complaint patterns and systemic issues across operations</li><li>Conduct structured root cause analysis (RCA) for key complaint categories</li><li>Share actionable insights with Product, Operations, Payments, and Partner teams</li><li>Contribute to long-term reduction in complaint volume through system fixes</li><li>Act as a feedback loop between customers and internal teams</li></ul>Key Performance Indicators (KPIs)<ul><li>Complaint resolution turnaround time (TAT)</li><li>Customer satisfaction (CSAT) and complaint feedback scores</li><li>First-contact resolution rate</li><li>Repeat complaint reduction rate</li><li>Quality, accuracy, and policy compliance of case handling</li><li>RCA quality and measurable impact on system improvements</li></ul>Training &amp; DevelopmentWe provide structured onboarding training to ensure strong foundation in systems, products, policies, and customer handling.<ul><li>Initial structured training program upon joining</li><li>Continuous on-the-job learning and coaching</li><li>Regular feedback cycles to improve decision quality and decision-making capability</li><li>Learning through real case ownership rather than theoretical training alone</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree</li><li>2&ndash;5 years of experience in customer service, support, call center, or travel-related roles</li><li>Experience with CRM, booking, or customer support systems is a plus</li><li>Exposure to travel industry workflows (airlines, refunds, visas) is preferred</li></ul>Skills &amp; Competencies<ul><li>Strong problem-solving and structured thinking ability</li><li>High ownership and accountability mindset</li><li>Excellent written and verbal communication skills</li><li>Strong attention to detail and analytical thinking</li><li>Ability to handle escalations and high-pressure customer situations</li><li>Ability to balance customer empathy with business and policy constraints</li><li>Comfort working in ambiguity and making structured decisions</li><li>Ability to learn systems, tools, and processes quickly</li></ul>Work Environment &amp; Mindset ExpectationsWe are not just hiring for skills&mdash;we are hiring for mindset, ownership, and decision-making capability.This role operates in a fast-paced, high-accountability environment where customer trust is critical.The ideal candidate:<ul><li>Takes full ownership of outcomes, not just tasks</li><li>Stays composed under pressure and handles sensitive cases responsibly</li><li>Adapts quickly to changing processes, policies, and systems</li><li>Communicates with clarity, empathy, and confidence</li><li>Learns continuously and improves decision quality over time</li><li>Thinks in terms of customer impact, not just process completion</li></ul>We value people who raise the standard of the team, not just meet expectations.Working Schedule<ul><li>6 working days per week</li><li>1 weekly off (as per roster)</li><li>Shift timing: 8 hours shift between 9AM &ndash; 8 PM</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Monthly performance-based incentives</li><li>Medical coverage (self &amp; dependents)</li><li>Gratuity (as per policy)</li><li>Annual travel allowance</li><li>Pick &amp; drop facility for female employees</li><li>Continuous learning through real responsibility</li><li>A high-performance, ownership-driven culture</li></ul>LocationKarachi (On-site)Apply Only IfYou are comfortable working in a structured, fast-paced, and performance-driven environment where customer trust is non-negotiable.This role is suited for individuals who demonstrate ownership, accountability, adaptability, calmness under pressure, and a strong desire to improve continuously.If you are comfortable with the mentioned shift schedule and are ready to take ownership of real customer problems and grow through responsibility, we would like to hear from you.Application Question(s):<ul><li>Are you comfortable working in the mentioned shift schedule?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Complaint Resolution Executive

Bureau Veritas

<div>
 Job Title: Sales Executive / Engineer - Industry
 
 
 Job Location: Karachi
 
 
 
 1
 
 
 Roles and responsibilities: (Sales Executive-Industry)
 
 
 
 
 Role Statement
 
 
 
 This role involves identifying and targeting potential clients, developing and executing business development strategies, and ensuring customer satisfaction through exceptional service and support.
 
 
 The Sales Executive will also manage the sales pipeline, prepare compelling proposals, and work collaboratively with internal teams to enhance product offerings and customer experience, contributing to the overall success and growth of the company.
 
 
 He/She performs the job within the framework of the BV Quality Assurance System, BV HSE Requirements, the Code of Ethics and the BV Group policy.
 
 
 
 Responsibilities &amp; Accountabilities
 
 
 
 
 Responsibilities would be as follows:
 
 
 
 <ul>
 <li>
 Develop and implement effective sales strategies to meet and exceed sales targets.
 </li>
 <li>
 Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
 </li>
 <li>
 Ensure high levels of customer satisfaction by providing exceptional service and support.
 </li>
 <li>
 Monitor market dynamics and competitor activities to adjust sales tactics accordingly.
 </li>
 <li>
 Maintain accurate records of sales activities, client interactions, and sales pipeline.
 </li>
 <li>
 Identify opportunities to cross-sell and upsell additional services to existing clients.
 </li>
 <li>
 Develop strategies to increase client engagement and retention.
 </li>
 <li>
 Ensure contracts are in compliance with company policies and regulations.
 </li>
 <li>
 Work closely with the marketing, technical, and operations teams to ensure seamless delivery of services.
 
 
 </li>
 </ul>
 
 KPIs (to be amended if necessary)
 
 
 
 
 TECHNICAL COMPETENCIES
 
 
 
 <ul>
 <li>
 To achieve assigned Sales targets
 </li>
 <li>
 Focused on ANDT / TA Business
 </li>
 <li>
 Cross Selling
 </li>
 <li>
 Education: Bachelor's Degree in Engineering or relevant. MBA will be add advantage.
 </li>
 <li>
 Experience: Minimum 3 years of experience in sales within the Testing, Inspection, &amp; Certification (TIC) Industry.
 </li>
 <li>
 Knowledge of BV internal systems
 </li>
 </ul>
</div>

Sales Executive - Industry

<div>
 
 1
 
 
 Roles and responsibilities: (Designation: Sales Executive; Industry Department)
 
 
 
 
 Role Statement
 
 
 
 <ul>
 <li>
 Full-time as a Sales Executive (Industry Department) at Bureau Veritas Group to be based in Karachi &amp; Islamabad. This role involves identifying and targeting potential clients, developing and executing business development strategies, and ensuring customer satisfaction through exceptional service and support.
 </li>
 <li>
 He will also manage the sales pipeline, prepare compelling proposals, and work collaboratively with internal teams to enhance product offerings and customer experience, contributing to the overall success and growth of the company
 </li>
 <li>
 The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy.
 
 
 </li>
 </ul>
 
 Responsibilities &amp; Accountabilities
 
 
 
 
 The Sales Executive is responsible for:
 
 
 
 <ul>
 <li>
 Develop and implement effective sales strategies to meet and exceed sales targets of Industry Department.
 </li>
 <li>
 Analyze market trends and competitor activities to refine sales strategies.
 </li>
 <li>
 Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
 </li>
 <li>
 Ensure high levels of customer satisfaction by providing exceptional service and support.
 </li>
 <li>
 Conduct thorough market research to identify new business opportunities and client needs.
 </li>
 <li>
 Monitor market dynamics and competitor activities to adjust sales tactics accordingly.
 </li>
 <li>
 Work closely with the marketing, technical, and operations teams to ensure seamless delivery of services.
 </li>
 <li>
 Maintain accurate records of sales activities, client interactions, and sales pipeline.
 </li>
 <li>
 Prepare regular sales forecasts and reports for senior management.
 </li>
 <li>
 Identify opportunities to cross-sell and upsell additional services to existing clients.
 </li>
 <li>
 Develop strategies to increase client engagement and retention.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Ensure contracts are in compliance with company policies and regulations.
 
 
 </li>
 </ul>
 
 KPIs (to be amended if necessary)
 
 
 
 
 TECHNICAL COMPETENCIES
 
 
 
 <ul>
 <li>
 To achieve assigned Sales targets
 </li>
 <li>
 Key Account Management
 </li>
 <li>
 Cross Selling
 </li>
 <li>
 Education: DAE / Bachelor's Degree in Engineering.
 </li>
 <li>
 Experience: Minimum of 3 to 5 years of Sales experience in Services Industry preferably TIC Company.
 </li>
 </ul>
</div>

Sales Executive

Kamsoft Technologies

We're Hiring &ndash; E-Commerce Front Sales Executive, Kamsoft Technologies is looking for a dynamic and results-driven E-Commerce Front Sales Executive to join our growing team and serve clients in the USA/UK market.Products: Custom Patches, T-Shirts, Hoodies, Caps &amp; Promotional Merchandise Location: Karachi Shifts: Afternoon &amp; Evening (USA/UK Market Coverage)Sales Target:, Monthly Target: $5,000 &ndash; $8,000 per Sales ExecutiveKey Responsibilities:, Handle inbound sales inquiries via chat, email, and phone Convert leads into successful orders Follow up with prospects and existing customers Achieve monthly sales targets and KPIs Maintain customer records and sales reports Coordinate with design and production teamsRequirements:, ✔ Excellent English communication skills ✔ Experience in international sales or customer service preferred ✔ Strong sales closing and negotiation skills ✔ Target-oriented and self-motivated mindset ✔ Experience in custom apparel, patches, or e-commerce sales is a plusWhat We Offer:, Competitive Salary + Attractive Commission Performance-Based Incentives Career Growth Opportunities Exposure to International Clients Paid Leaves Medical Benfits Provident FundApply Now: Hr@kamsoft.coJoin Kamsoft Technologies and be part of a fast-growing team delivering premium custom merchandise to global clients.Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Front Sales Executive ( Product Based Niche)

MAP Group Of Companies

Job Title: Sales ExecutiveCompany OverviewMAP ENTERPRISES (Pvt) Ltd, is an international freight forwarder, NVOCC and shipping agent since more than 2 decades, having branch offices all over the country and having a network of agents all over the world with professional and diligent staff and overseas partners.MAP Enterprises (Pvt) Ltd was established to cater requirements of exporters and importers of Pakistan as forwarder &amp; NVOCC, to the entire satisfaction and give top class service with tracking of consignment to the buyers of their product.Job Summary:The Sales Executive will drive sales and expand the client base for our NVOCC and freight forwarding services by identifying new business opportunities and developing client relationships.Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing or Advertising.</li></ul>Duties and Responsibilities:<ul><li>Develop relationships with customers and generate new business.</li><li>Form a customer base by establishing communication with prospective clients, understanding their supply chain needs and building out proposals to meet their requirements.</li><li>Solicit our client&rsquo;s services which include Ocean Import/Export, Air Import/Export, Ocean Export, Distribution &amp; Warehousing, Cargo Insurance..</li><li>Meet the monthly goals given by management.</li><li>Maintain consistent communication with our client&rsquo;s Operations/Customer Service Departments.</li></ul>Benefits:<ul><li>Competitive salary plus commission and incentives.</li><li>Health insurance.</li><li>Professional development opportunities.</li><li>Leave encashment.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

MARKETING AND SALES EXECUTIVE

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