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business development executive

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customer service executive

Sastaticket.pk

We are looking for Customer Service Executives who are passionate about delivering outstanding service and helping travelers plan memorable experiences. This role is suitable for bachelor's students, fresh graduates, as well as experienced professionals in customer service, support, or travel-related roles.In this position, you will guide customers throughout their journey &mdash; from providing accurate travel information to booking arrangements and resolving post-booking concerns. Depending on experience level, you will also handle more complex queries, escalations, and contribute to process improvements. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.We have multiple openings across junior to mid-level, as well as mid to senior-level positions.Key Responsibilities<ul><li>Manage incoming customer calls and provide professional, timely assistance.</li><li>Guide customers step-by-step through the booking process.</li><li>Handle cancellations, refunds, rebookings, and other changes, ensuring records are accurately updated in the system.</li><li>Resolve customer concerns efficiently, including complex or escalated cases (for mid-level role).</li><li>Understand customer preferences and recommend suitable travel options or packages.</li><li>Follow up with customers to confirm updates and ensure satisfaction.</li><li>Address complaints empathetically and provide effective solutions or alternatives.</li><li>Keep customers informed about current promotions, offers, and services.</li><li>Work toward first-contact resolution and customer satisfaction targets.</li><li>Maintain accurate documentation and ensure compliance with company policies.</li><li>Stay updated on company products, policies, and service-related changes.</li><li>Support junior team members and contribute to team performance improvement initiatives.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (completed or in progress).</li><li>0&ndash;7 years of experience in customer service, support, call center, or travel-related roles.</li><li>Strong verbal and written communication skills.</li><li>Excellent interpersonal skills with a customer-first mindset.</li><li>Ability to handle a fast-paced work environment and manage multiple tasks effectively.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Basic understanding of travel services, booking systems, or CRM tools is a plus.</li><li>Proven ability to handle escalations and deliver performance targets.</li></ul>We Offer<ul><li>Market-competitive salary</li><li>Monthly incentives</li><li>Medical coverage for self &amp; dependents</li><li>Company stock sharing plan</li><li>Gratuity</li><li>Annual travel allowance</li><li>Pick &amp; drop facility for females</li><li>Opportunity to work in a collaborative, innovative environment</li><li>Continuous learning and professional development opportunities</li></ul>LocationKarachi (On-Site)If you are interested in building your career in customer service and growing within a dynamic and supportive environment, we encourage you to apply.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Executive

Optimal IT Solutions

Job Title: Front Sales Executive (Design &amp; Logo Services) Location: Karachi, Pakistan Timings: 8pm to 5amAbout the Role Optimal-itsolutions is looking for a confident and results-driven Front Sales Executive who can interact with walk-in and inbound leads, understand their design needs, and convert them into successful logo and branding orders. If you have strong customer-handling and sales skills, this role is for you!Key Responsibilities<ul><li>Greet and engage customers who visit or contact the sales desk.</li><li>Understand client requirements for logo, branding, or design services.</li><li>Present suitable design packages and explain service features clearly.</li><li>Convert leads into confirmed orders through effective sales communication.</li><li>Coordinate with the design team to ensure smooth project handover.</li><li>Maintain accurate sales records and update CRM tools regularly.</li><li>Follow up with potential clients to maximize conversions.</li></ul>Requirements<ul><li>Fresh and Mid level of positions experience in front desk sales or customer-facing roles (preferably in design, branding, or digital services).</li><li>Strong verbal and written communication skills.</li><li>Ability to meet sales targets and handle customer inquiries professionally.</li><li>Good understanding of logo/design services is a plus.</li><li>Goal-oriented, presentable, and self-motivated personality.</li></ul>What We Offer<ul><li>Market Competitive salary.</li><li>Supportive and flexible working environment.</li><li>Opportunity to work with a creative and growing team.</li></ul>Job Type: Full-timeWork Location: In person

Front Sales

Icon Group of Companies

Icon Global (Private) Limited is seeking a Customer Retention Executive to play a key role in nurturing client relationships, improving satisfaction levels, and ensuring long-term loyalty.Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities: Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business. Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism. Identify at-risk customers through behavioral insights and implement tailored retention strategies. Promote additional products and services through upselling and cross-selling initiatives. Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous). Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences. Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.Qualifications:Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline. 2+ years of proven experience in customer retention, client management, or customer service. Strong interpersonal, negotiation, and conflict-resolution skills. Proficiency with CRM tools (Zoho CRM preferred). A sales-driven mindset with a strong focus on customer needs.Timings: 6 PM - 3 AM (Monday - Friday) Location: DHA Phase 2, Extension. Job Type: Full-time (On-site) Position Salary: Market CompetitiveOther Perks &amp; Benefits:Medical Insurance Provident Fund Paid Leaves Leaves Encashment Annual BonusNo. of positions available: 05Apply now: Send your resume to hr@icon.com.pk with the subject line &ldquo;Application for Customer Retention Executive&rdquo;Job Type: Full-timeWork Location: In person

Customer Retention Executive- Evening Shift

Emirates Talent Solution

Position Title: Customer Relations ExecutiveIndustry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-TimeJob OverviewA leading property development company in Karachi is seeking a professional and experienced Customer Relations Executive to manage client interactions, property inquiries, and ensure a smooth customer experience throughout the sales and post-sales process.The ideal candidate will have 5&ndash;7 years of experience in client servicing or customer relations within the real estate sector, with excellent communication skills, a professional demeanor, and the ability to handle high-profile clients with discretion and efficiency.Key ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Serve as the main point of contact for clients, ensuring timely and professional responses.</li><li>Build and maintain long-term relationships with existing and prospective clients.</li><li>Coordinate property viewings, client meetings, and follow-ups with the sales team.</li><li>Provide accurate information on payment schedules, project updates, and documentation.</li></ul>Post-Sales Support<ul><li>Assist clients through booking, documentation, and property handover processes.</li><li>Coordinate with finance and legal teams to ensure smooth transactions.</li><li>Maintain records of client interactions, feedback, and correspondence for continuous improvement.</li></ul>Administration &amp; Coordination<ul><li>Prepare and manage client files, agreements, and reports.</li><li>Support sales and marketing teams with client communication and coordination.</li><li>Collaborate with management to enhance client experience and service standards.</li></ul>Candidate ProfileEducation<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul>Experience<ul><li>5&ndash;7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably within the real estate or property development sector.</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Strong client-handling, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Highly organized, confident, and able to manage multiple tasks effectively.</li><li>Professional appearance with strong interpersonal and presentation skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience</li><li>Performance-based incentives</li><li>Opportunities for professional growth and skill development</li><li>Collaborative and dynamic work environment</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Urdu (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

E-Lite Vape and Cigratte

E-Lite is urgently looking for Sales Executive.Location: Karachi&middot;Responsible and accountable for smooth execution of all inventory reconciliation till operation.&middot; Sales growth strategies.&middot; Cash handling.&middot; Maintain detailed records of customer interactions.&middot; Customer services &amp; customer problem solving.&middot; Excellent communication and interpersonal skills.&middot; Knowledge of retail trends and understanding of customer preferences.Requirements and Skills:&middot; 1-2 years of working experience in similar role.&middot; Proven experience as an Assistant Branch Manager, or similar role&middot; Using Microsoft Excel.&middot; Understanding of store operations.&middot; Intermediate OR BSc degree in Sales, Business Administration, or a related field.&middot; Salary Package: Competitive, based on experience&middot; Target based Commission + Product incentive on special products.Interested? Drop us a message or send your CV to careers@e-lite.com.pk with the job title mentioned in the subject line.Job Type: Full-timeWork Location: In person

Sales Executive - Retail

MARS Healthcare Network

The IT Service Desk is responsible for providing 24/7 support to internal users and external customers. The IT Help desk Executive will be responsible to provide technical support to internal, external users and clients as required. The Service Desk Executive will be considered as the firm&rsquo;s front liner and will be required to solve basic technical problems and provide support for all assigned areas.Key Responsibilities:<ul><li>Responsible for Level 1 support to all clients and internal users&rsquo; queries and provide technical support for the resolution of requests according to agreed SLAs.</li><li>Deliver training to staff and clients of RIS and corporate applications and assist with product demo to clients.</li><li>Responsible for managing service requests in the service management system and handle user requests via online requests, calls, and emails</li><li>Provide timely and efficient responses to customer inquiries and project requests. Update supervisor and management about critical IT issues and incidents.</li><li>Maintain up to date status of all operational support and project tickets in service desk software and provide regular updates to supervisor.</li></ul>Skills and Experience:<ul><li>Minimum 3-5 years experience as IT help desk support and delivering support to international clients and remote users. Knowledge of the ITIL framework is desirable.</li><li>Demonstrated ability to evaluate and think creatively with regard to solving problems.</li><li>Excellent written and verbal English communication skills and ability to work as an effective member in a remote team environment.</li><li>Effective time management, ability to multi task and excellent customer services skills are must have.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

IT Helpdesk Analyst

Ibex

Job description:Job Summary: We are seeking a motivated and customer-focused BPO Customer Support Executive (International) to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:<ul><li>Handle inbound customer interactions for international clients via calls or chat</li><li>Provide accurate information regarding products, services, and policies</li><li>Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner</li><li>Maintain detailed and accurate records of customer interactions in CRM systems</li><li>Meet individual and team performance targets, including quality and productivity metrics</li><li>Escalate complex issues to relevant departments when required</li><li>Maintain a high level of customer satisfaction and professionalism at all times</li></ul>Job Types: Full-time, Contract, FresherContract length: 6 monthsWork Location: In person Karachi.Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

BPO Customer Support Executive (International)

Explore 703+ Customer service executive in Karachi this February. Find roles across top companies and apply now to boost your career.