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customer support executive

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customer service executive

Sastaticket.pk

We are looking for Customer Service Executives who are passionate about delivering outstanding service and helping travelers plan memorable experiences. This role is suitable for bachelor's students, fresh graduates, as well as experienced professionals in customer service, support, or travel-related roles.In this position, you will guide customers throughout their journey &mdash; from providing accurate travel information to booking arrangements and resolving post-booking concerns. Depending on experience level, you will also handle more complex queries, escalations, and contribute to process improvements. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.We have multiple openings across junior to mid-level, as well as mid to senior-level positions.Key Responsibilities<ul><li>Manage incoming customer calls and provide professional, timely assistance.</li><li>Guide customers step-by-step through the booking process.</li><li>Handle cancellations, refunds, rebookings, and other changes, ensuring records are accurately updated in the system.</li><li>Resolve customer concerns efficiently, including complex or escalated cases (for mid-level role).</li><li>Understand customer preferences and recommend suitable travel options or packages.</li><li>Follow up with customers to confirm updates and ensure satisfaction.</li><li>Address complaints empathetically and provide effective solutions or alternatives.</li><li>Keep customers informed about current promotions, offers, and services.</li><li>Work toward first-contact resolution and customer satisfaction targets.</li><li>Maintain accurate documentation and ensure compliance with company policies.</li><li>Stay updated on company products, policies, and service-related changes.</li><li>Support junior team members and contribute to team performance improvement initiatives.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (completed or in progress).</li><li>0&ndash;7 years of experience in customer service, support, call center, or travel-related roles.</li><li>Strong verbal and written communication skills.</li><li>Excellent interpersonal skills with a customer-first mindset.</li><li>Ability to handle a fast-paced work environment and manage multiple tasks effectively.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Basic understanding of travel services, booking systems, or CRM tools is a plus.</li><li>Proven ability to handle escalations and deliver performance targets.</li></ul>We Offer<ul><li>Market-competitive salary</li><li>Monthly incentives</li><li>Medical coverage for self &amp; dependents</li><li>Company stock sharing plan</li><li>Gratuity</li><li>Annual travel allowance</li><li>Pick &amp; drop facility for females</li><li>Opportunity to work in a collaborative, innovative environment</li><li>Continuous learning and professional development opportunities</li></ul>LocationKarachi (On-Site)If you are interested in building your career in customer service and growing within a dynamic and supportive environment, we encourage you to apply.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Executive

HSK Digitronix Technologies

Job Position: Customer Service Representative (CSR) &ndash; Night Shift Job Type: Call-based jobCompany: Fortune Tech Industry: Vehicle Transportation &amp; Logistics (USA Market)Fortune Tech is hiring Customer Service Representatives for our transportation services operations. We work across the US and coordinate vehicle transportation from one location to another.Job Responsibilities:<ul><li>Handle inbound and outbound calls with US clients and carriers</li><li>Coordinate vehicle transportation orders across the USA</li><li>Communicate with carriers, drivers, and customers on calls and messages</li><li>Provide customer support and shipment updates</li><li>Track pickups and deliveries</li><li>Handle daily dispatch and coordination activities</li></ul>Required Skills:<ul><li>Good English communication skills (spoken and written)</li><li>Comfortable working in a call-based environment</li></ul>Work Location: Gulshan-e-Iqbal , Block 3 , near Disco Bakery, KarachiWorking Hours (Ramadan Schedule):<ul><li>8:00 PM to 4:00 AM</li><li>(for females timings: 8:00 PM to 1:00 AM)</li></ul>Working hours <ul><li>6:00 PM to 3:00 AM</li><li>(for females timings : 6:00 PM to 1:00 AM)</li></ul>Salary Package:<ul><li>PKR 35,000 &ndash; 40,000 per month</li><li>Commission in USD Dollars</li><li>Daily hand-cash</li></ul>Important Notes:<ul><li>This is a call-based job.</li><li>We do not provide any conveyance / pick &amp; drop facility.</li><li>No conveyance will be provided for female candidates as well.</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>Do you have good english communication skills?</li><li>Are you able and willing to work in night shift from 6PM-3AM?</li><li>Can you manage your own conveyance to gulshan e iqbal block 3 ?</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer service executive

Home Done

About Us:Home Done is a leading UK-based online retailer specializing in home and garden products. We are looking for Customer Service and Support professionals to join our back-office team in Karachi. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you!Primary Responsibilities:<ul><li>Process customer orders and promptly respond to emails.</li><li>Handle customer inquiries and calls effectively.</li><li>Provide after-sales support to ensure customer satisfaction.</li><li>Address ad-hoc tasks as needed.</li></ul>Required Skills and Qualifications:<ul><li>4+ years of experience in customer service and support roles with international companies.</li><li>UK-market experience will be a plus.</li><li>Experience in order processing and order management.</li><li>Exceptional command of the English language, both written and spoken (mandatory).</li><li>Previous experience in call handling and customer service.</li><li>Familiarity with relevant CRMs.</li><li>eCommerce industry experience will be preferred.</li></ul>Interpersonal and Soft Skills:<ul><li>Commitment to quality and customer satisfaction.</li><li>Excellent attention to detail.</li><li>Self-organized &amp; disciplined.</li><li>Team player (cooperates and works well with team members).</li><li>Excellent communication skills with the ability to explain issues clearly and simply, both orally and in writing.</li><li>Strong work ethic and ability to multitask efficiently.</li></ul>What We Offer:<ul><li>Competitive salary package based on skills and experience.</li><li>Yearly increments to recognize and reward your contributions.</li><li>Comprehensive health insurance coverage for you, your spouse, and your children.</li><li>Paid leave for work-life balance.</li><li>The chance to be part of a growing company with a strong market presence</li></ul>Salary Range: PKR 70,000 to 100,000Work Schedule: 1:30 pm to 10:30 pm (PKT) Mon to Fri + Alternate SundaysJob Location: DHA, Phase V, Karachi (Onsite)Drop your CV at hr@homedone.co.ukJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Senior Customer Service Executive

Dany Technologies

Hiring Alert!!We are looking for CS Executive / Suppport Executive in our customer care department.Requirements:- Good Communication skills - 1 to 2 years of relevant experience in any call center - Can take customer calls, queries related to products, Warranty guidelines chat support, feedback, email etcLocation: Sindhi Muslim Society - Sharah-e-FaisalJob Timings: 10:00AM to 7:00pmInterested candidates can submit their updated resumes to careers@audionic.co / careers@danytech.com, mentioning the job title in the subject line.Job Type: Full-timeWork Location: In person

CS Executive / Support Executive

Icon Group of Companies

Icon Global (Private) Limited is seeking a Customer Retention Executive to play a key role in nurturing client relationships, improving satisfaction levels, and ensuring long-term loyalty.Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities: Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business. Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism. Identify at-risk customers through behavioral insights and implement tailored retention strategies. Promote additional products and services through upselling and cross-selling initiatives. Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous). Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.Qualifications:Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline. 2+ years of proven experience in customer retention, client management, or customer service. Strong interpersonal, negotiation, and conflict-resolution skills. Proficiency with CRM tools (Zoho CRM preferred).Timings: 5 PM - 2 AM (Monday - Friday) Location: DHA Phase 2, Extension. Job Type: Full-time (On-site) Position Salary: Market CompetitiveOther Perks &amp; Benefits:Medical Insurance Provident Fund Paid Leaves Leaves Encashment Annual BonusNo. of positions available: 05Apply now: Send your resume to hr@icon.com.pk with the subject line &ldquo;Application for Customer Retention Executive&rdquo;Job Type: Full-timeWork Location: In person

Customer Retention Executive

Tech Cuber

Hiring Hiring Hiring......Location: Gulshan-e-Iqbal, Block 6 Shift Timing: Night Shift (9:00 PM &ndash; 6:00 AM) Employment Type: On-siteJob DescriptionWe are looking for a Chat Sales Executive to handle customer inquiries and sales through live chat. This role is ideal for freshers or candidates with strong written English and good communication skills.Responsibilities<ul><li>Respond to customer queries via live chat professionally</li><li>Assist customers with product/service information</li><li>Convert chats into successful sales</li><li>Maintain chat quality, accuracy, and response time</li><li>Follow company chat and sales guidelines</li></ul>Requirements<ul><li>Freshers are encouraged to apply</li><li>Strong written English communication skills</li><li>O-Level / A-Level / English language certificate preferred</li><li>Ability to handle multiple chats efficiently</li><li>Basic computer and typing skills</li></ul>Preferred (Plus Point)<ul><li>Prior chat support or sales experience</li><li>Customer service or sales mindset</li></ul>What We Offer<ul><li>Training provided</li><li>Growth opportunities</li><li>Supportive work environment</li></ul>Job Types: Full-time, FresherWork Location: In person

E-Commerce Chat Sales Executive (Onsite and Night Shift)

HR Ways

Hiring Female Customer Issue Resolution Executive - Afternoon Shift - Nazimabad Khi﻿Client company introduction:﻿Hiring for top E-Commerce Fashion Brand.Job Role: Customer Issue Resolution ExecutiveWe are looking for a responsible and proactive Customer Issue Resolution Executive to handle and resolve customer concerns by closely coordinating with suppliers. The ideal candidate must be detail-oriented, solution-focused, and able to communicate effectively with both customers and vendors.Key Responsibilities: * Respond to customer complaints and queries in a timely and professional manner * Coordinate with suppliers to resolve issues related to orders, delays, damages, or product quality * Follow up regularly with suppliers to ensure quick resolution * Provide clear updates to customers regarding their concerns * Maintain proper records of complaints and resolutions * Ensure customer satisfaction while protecting company interests * Identify recurring issues and suggest improvementsRequirements: * Must be responsible and able to take ownership of tasks * Strong English communication and writing skills * Ability to coordinate effectively with suppliers and the internal team * Good problem-solving skills * Ability to handle pressure and manage multiple cases at once.Job Details:Experience: Fresh﻿Work Timings : (11am - 7pm)﻿﻿Work Days: Monday to Friday﻿﻿Location: Karachi, PakistanJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Female Sales Support Representative

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