sales executive

customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

front sales executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer service executive

Idealancy

Job Summary:Idealancy is looking for an enthusiastic and experienced Customer Service Executive to join our team. The ideal candidate will be responsible for ensuring seamless customer communication, primarily focusing on confirming customer orders via phone calls and providing efficient support across digital channels like WhatsApp and Facebook.Key Responsibilities:The successful candidate will perform the following duties:<ul><li>Order Confirmation: Proactively call customers to confirm new orders, verify delivery details, and answer any immediate product or service-related questions.</li><li>Multi-Channel Support: Manage and respond to customer inquiries, issues, and feedback effectively through WhatsApp and Facebook Messenger.</li><li>Customer Relationship Management (CRM): Maintain a high level of professionalism and courtesy to build strong, long-lasting customer relationships.</li><li>Documentation: Accurately enter and update customer and order information in the company's database or CRM system.</li></ul>Experience : Minimum 6 Months of experience in Customer ServiceEducation : Bachelor&rsquo;s degree (Preferred)Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Executive

JOFA Group

As a Customer Service Executive, you will be the main point of contact for customers, handling inquiries, complaints, and requests related to products, orders, and brand services.Key Responsibilities<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Handle order processing, exchanges, returns, and refunds.</li><li>Provide detailed product information.</li><li>Coordinate with warehouse and logistics teams to ensure timely delivery.</li><li>Maintain records of customer interactions and feedback.</li><li>Manage customer escalations with professionalism and empathy.</li><li>Support marketing and sales teams during campaigns or launches.</li><li>Monitor brand reputation on online platforms (Instagram, WhatsApp, etc.).</li></ul>Skills &amp; Qualifications<ul><li>Excellent communication and interpersonal skills.</li><li>Passion for fashion and understanding of current trends.</li><li>Problem-solving and multitasking ability.</li><li>Fluency in English</li><li>Previous experience in fashion retail, e-commerce, or luxury brands preferred.</li><li>Educational background: Bachelor&rsquo;s degree in Business, Fashion Management, or related field.</li></ul>Job Type: Full-timeWork Location: In person

NielsenIQ

<div><div><div>Role Responsibilities
The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
1-2 years of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

MSC Mediterranean Shipping Company

<div>
 
 
 MSC Mediterranean Shipping Company
 
 is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world&rsquo;s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organization driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.
 
 
 From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. Do you recognize yourself? Then come work with us and be part of MSC&rsquo;s family.
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are looking for an experienced and detail-oriented professional to join our team as an
 
 Executive &ndash; Import Customer Services &amp; Documentation
 
 .
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 
 Prepare and send invoices to customers in a timely and accurate manner.
 
 </li>
 <li>
 
 Respond to customer inquiries over the phone and via email in a professional and timely manner.
 
 </li>
 <li>
 
 Address customer requests and concerns effectively, working collaboratively with the CS team to find solutions that align with company policies while maintaining customer satisfaction.
 
 </li>
 <li>
 
 Maintain and update customer records in the system including creation of customer codes, and modification of existing details, ensuring data accuracy and completeness.
 
 </li>
 <li>
 Coordination with internal teams such as commercial, finance, Customer counter and Logistics department to ensure smooth customer operations and a consistent service experience.
 </li>
 </ul>
 
 
 
 
 
 
 Additional Responsibilities:
 
 
 
 <ul>
 <li>
 
 Manage other import Customer services related tasks and associated responsibilities, ensuring smooth handling of all relevant matters.
 
 </li>
 <li>
 
 Provide backup support to the refund desk, assisting with processing and customer inquiries related to refunds.
 
 </li>
 <li>
 
 Work closely with the Customer Service, Documentation and Counter team to resolve customer issues efficiently, ensuring timely follow-up and resolution.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Experience: Minimum of 1-3 years of experience in a customer services role, preferably within the service industry.
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Business Administration, Management, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Sound knowledge of Import procedures and the cargo clearance process.
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 MS Office proficiency (Excel, Word, outlook)
 </li>
 <li>
 Empathy and patience when dealing with customers.
 </li>
 <li>
 Multitasking and able to perform under pressure with tight deadlines.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Customer-focused mindset
 </li>
 </ul>
 
 
 
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Full-time position.
 </li>
 <li>
 Ability to work in a dynamic environment.
 </li>
 </ul>
 
 
 
 
 
 How to Apply:
 
 
 
 Interested candidates are invited to submit their resume via LinkedIn Job Post. Thank you for your interest in the "
 
 Executive - Import CS &amp; Documentation"
 
 position at
 
 MSC Mediterranean Shipping Company
 
 .
 
 
 
 
 Deadline to Apply:
 
 
 
 
 
 
 10th November 2025
 
 
 
 
 
 
 
 Please be aware that submitting your resume or application for the "
 
 Executive - Import CS &amp; Documentation"
 
 position at
 
 MSC Mediterranean Shipping Company
 
 does not guarantee an interview or employment. All applications will be reviewed, but only candidates who meet the specific qualifications and experience requirements will be contacted for further consideration in the selection process.
 
 
 Due to the high volume of applications, we regret that we may not be able to respond to each applicant individually. If you do not hear from us within
 
 two weeks
 
 of your application, please assume that your application has not been selected for further consideration. We appreciate your understanding and wish you success in your job search.
 
 
 
 
 
 
 MSC Mediterranean Shipping Company
 
 is an equal opportunity employer and values diversity. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, disability, or age.
 
</div>

Executive Import Customer Service & Documentation

1AZ0 Marketing (Pvt) Ltd.

Company DescriptionAt 1AZ0 Marketing PVT LTD, we pride ourselves on being a premier call center that excels in providing top-notch customer service and unparalleled solutions. With a dedicated team and a commitment to excellence, we go above and beyond to connect with customers, resolve their queries, and create positive interactions that build lasting relationships.Role DescriptionThis is a full-time on-site role for a Customer Service Executive located in Kar&#257;chi. The Customer Service Executive will be responsible for resolving customer inquiries, ensuring customer satisfaction, and providing support through various communication channels. The role also involves documenting interactions, following up with customers, and contributing to customer service strategies. Additionally, the candidate will manage relationships and coordinate with various departments to ensure efficient service delivery.Qualifications:Customer Service and Customer Support skillsInterpersonal Skills and Customer Satisfaction experienceCustomer Service Management capabilitiesExcellent written and verbal communication skillsAbility to manage multiple tasks and work in a fast-paced environmentExperience in a call center or customer support setting is a plus.Intermediate OR Bachelor's degree in Business Administration, Communications, or related field.Freshers are also encouraged to apply.Job Type: Full-timeJob Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e-Iqbal, Karachi?</li></ul>Language:<ul><li>fluent English (Required)</li></ul>Work Location: In person

Customer Services Executive (Freshers + Students)

shaan technologies (pvt) Ltd.

Position Title: Executive &ndash; Customer Handling / Client ServicingDepartment: Commercial / Sales SupportLocation: Khayaban-e-Saadi, DHA phase 7, KarachiExperience Required: Minimum 1 year (Pharmaceutical / Food Ingredients / Indenting House)Qualification: Pharm D / BS Food Science and TechnologyKey Responsibilities:&middot; Manage existing customer accounts and ensure smooth communication.&middot; Handle customer inquiries, order follow-ups, and coordination with logistics and sourcing teams.&middot; Provide product and order updates to clients in a timely manner.&middot; Maintain CRM records and support sales documentation.&middot; Address and resolve client concerns efficiently to ensure customer satisfaction.&middot; Support the sales team in quotations and documentation.Key Skills:&middot; Excellent communication and follow-up skills.&middot; Customer service orientation and professional email etiquette.&middot; Basic understanding of pharmaceutical ingredients and excipients.&middot; Strong coordination and multitasking abilities.Interested Candidates are required to submit their resume to hr@emrays.us Job Type: Full-timeWork Location: In person

Executive – Customer Handling / Client Servicing (Female)

Hyundai Shahrah-e-Faisal

Hyundai Shahrah-e-Faisal is Looking for a Customer Relations Executive (After-Sales)Join our team as a Customer Relations Executive (After-Sales) and play a pivotal role in ensuring exceptional customer satisfaction by managing and improving after-sales activities.Key Responsibilities<ul><li>Scheduling the Customers Service Appointments.</li><li>Provide accurate information to customers regarding OEM services, warranty policies, periodic maintenance, and the importance of using genuine Hyundai parts.</li><li>Respond to and resolve customer queries and complaints received from the OEM Head Office and Call Center, ensuring timely and efficient resolution.</li><li>Follow up and close all open cases within the shortest time, mobilizing available resources to achieve solutions.</li><li>Conduct post-service follow-ups within specified timelines and maintain an e-card database for personalized customer engagement (delivery, birthdays, anniversaries).</li><li>Review and analyze Customer Retention Reports to track inactive customers, improve retention rates, and address areas of concern.</li><li>Examine monthly Customer Feedback Reports to monitor and enhance the Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).</li><li>Collaborate with the service team to identify areas for improvement and assist in executing strategies to boost satisfaction and loyalty.</li><li>Communicate upcoming after-sales events, campaigns, and limited-time offers to customers.</li><li>Prepare and submit essential reports, including complaint updates, CRR reports, monthly performance presentations, and minutes of meetings.</li><li>Maintain proper filing and documentation of all relevant after-sales data for audits and performance reviews.</li></ul>Qualifications &amp; Skills<ul><li>Education: Bachelor&rsquo;s Degree with a minimum of 2 years of relevant experience.</li></ul>Skills:<ul><li>Strong customer relations and interpersonal abilities.</li><li>Proficiency in MS Office, email, and internet usage.</li><li>Excellent communication, listening, and patience.</li><li>Business acumen, positive attitude, and eagerness to learn.</li><li>Product knowledge and team management skills.</li></ul>Why Join Us?<ul><li>Work in a dynamic and innovative environment</li><li>Competitive salary</li><li>Opportunity for growth and skill enhancement</li><li>Yearly Bonus</li><li>Food Facility</li></ul>If you are passionate about automotive technology and have the expertise to lead, train, and ensure top-quality repairs, apply now.Send your CV to Ali.haider@hyundai-shf.comJob Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>Expected Joining Date</li></ul>Experience:<ul><li>CRO: 1 year (Preferred)</li></ul>Work Location: In person

Customer Relations Executive (After-Sales)

Explore 1068+ Customer service executive in Karachi this December. Find roles across top companies and apply now to boost your career.

1068 customer service executive jobs IN Karachi

Customer Service Executive

Customer Service Executive

Customer Service Executive

Executive Import Customer Service & Documentation

Customer Services Executive (Freshers + Students)

Executive – Customer Handling / Client Servicing (Female)

Customer Relations Executive (After-Sales)