sales executive

customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

field sales executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer service executive

CG Global Pvt. Ltd.

Job descriptionAt LOKAL Rooms, we are seeking a Customer Service Executive who will be a vital part of our customer service team, handling inbound and outbound calls; providing excellent service, addressing customer inquiries and concerns, and ensuring a positive customer experience. Proficiency in CRM systems, query resolution, and tracking will be integral to your daily operations.Your Daily Responsibilities:<ul><li>Handle inbound and outbound calls, assisting guests/ clients with inquiries, bookings, and issue resolution.</li><li>Deliver exceptional customer service while maintaining professionalism and a positive attitude.</li><li>Ensure accurate and timely recording of customer interactions and details.</li><li>Address customer complaints and escalate complex issues to the appropriate department for resolution.</li><li>Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.</li></ul>Your Expertise:<ul><li>Strong verbal and written communication skills.</li><li>Previous experience in a customer service or call center role is advantageous.</li><li>Ability to handle a high volume of calls while maintaining quality service.</li><li>Positive and proactive attitude with excellent problem-solving skills.</li></ul>Location:This position is based in Clifton, Block 9Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Will you be comfortable commuting to office in Block 9, Clifton?</li><li>Please mention current salary.</li><li>Please mention expected salary.</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Customer Service Executive

CG Consultants Private Limited

We are looking for an energetic Customer Service Executive for our LOKAL Rooms, who will be responsible for delivering exceptional support to guests throughout their booking journey. This role ensures smooth reservations, quick resolution of inquiries, and a positive customer experience that reflects the brand values of LOKAL Rooms.Key Responsibilities<ul><li>Handle inbound inquiries via phone, email, chat, and social platforms regarding room availability, pricing, amenities, and policies.</li><li>Assist guests with new reservations, modifications, cancellations, and special requests.</li><li>Provide accurate and timely information to ensure a smooth booking experience.</li><li>Resolve customer concerns such as payment issues, booking errors, or stay-related questions.</li><li>Escalate complex issues to the appropriate internal teams while maintaining communication with the guest.</li><li>Collaborate with hotel/property teams to confirm room availability, special arrangements, and guest preferences.</li><li>Monitor booking platforms (website, OTAs, CRM) to ensure accurate listings and resolve discrepancies.</li><li>Maintain high service quality and meet personal/team performance KPIs (response time, resolution time, CSAT, etc.).</li><li>Update guest information, notes, and status in CRM and booking systems.</li><li>Generate reports related to bookings, cancellations, and guest feedback.</li></ul>Experience <ul><li>1+ year experience in customer service, hospitality, travel bookings, or a related field.</li><li>Strong verbal and written communication skills.</li><li>Ability to multitask, stay organized, and work in a fast-paced environment.</li><li>Proficiency with booking platforms, CRM systems, and common office tools.</li><li>Problem-solving mindset with a customer-first approach.</li></ul>Location: Karachi Clifton (Block 9)Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Please mention current salary.</li><li>Please mention expected salary.</li><li>Will you be comfortable traveling to Clifton Block 9 for work?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
6months - 1 year of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

<div>
 
 Job Description
 
 
 
 
 
 Role Responsibilities
 
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 </li>
 <li>
 1-2 years of relevant experience
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Print Fast

Hiring: Order Processing &amp; Client Dealing ExecutiveLocation: DHA, Phase II, KarachiJob Type: Full-timeExperience: 1&ndash;2 yearsWe are looking for a proactive and detail-oriented Order Processing &amp; Client Dealing Executive to join our growing team. The ideal candidate will manage end-to-end order operations while maintaining positive and professional communication with clients.Key Responsibilities:<ul><li>Process customer orders accurately and timely</li></ul><ul><li>Maintain communication with clients regarding order status, queries, and updates</li></ul><ul><li>Coordinate with internal teams (sales, logistics, accounts) to ensure smooth operations</li></ul><ul><li>Handle customer concerns and provide effective solutions</li></ul><ul><li>Prepare and maintain order-related documentation and reports</li></ul><ul><li>Ensure a high level of customer satisfaction through prompt and professional service</li></ul>Requirements:<ul><li>Strong communication and client-handling skills</li></ul><ul><li>Ability to multitask and prioritize workload</li></ul><ul><li>Attention to detail and strong organizational skills</li></ul><ul><li>Experience in order management or customer service (preferred but not mandatory)</li></ul>What We Offer:<ul><li>Competitive salary</li></ul><ul><li>Supportive work environment</li></ul><ul><li>Growth and learning opportunities</li></ul><ul><li>Performance-based incentives (if applicable)</li></ul>How to Apply:Send your resume to printfast.adv@gmail.com &amp; 0300-8243483Job Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Client Dealing & Order Processing Executive

Hyundai Shahrah-e-Faisal

Hyundai Shahrah-e-Faisal is Looking for a Customer Relations Executive (After-Sales)Join our team as a Customer Relations Executive (After-Sales) and play a pivotal role in ensuring exceptional customer satisfaction by managing and improving after-sales activities.Key Responsibilities<ul><li>Scheduling the Customers Service Appointments.</li><li>Provide accurate information to customers regarding OEM services, warranty policies, periodic maintenance, and the importance of using genuine Hyundai parts.</li><li>Respond to and resolve customer queries and complaints received from the OEM Head Office and Call Center, ensuring timely and efficient resolution.</li><li>Follow up and close all open cases within the shortest time, mobilizing available resources to achieve solutions.</li><li>Conduct post-service follow-ups within specified timelines and maintain an e-card database for personalized customer engagement (delivery, birthdays, anniversaries).</li><li>Review and analyze Customer Retention Reports to track inactive customers, improve retention rates, and address areas of concern.</li><li>Examine monthly Customer Feedback Reports to monitor and enhance the Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).</li><li>Collaborate with the service team to identify areas for improvement and assist in executing strategies to boost satisfaction and loyalty.</li><li>Communicate upcoming after-sales events, campaigns, and limited-time offers to customers.</li><li>Prepare and submit essential reports, including complaint updates, CRR reports, monthly performance presentations, and minutes of meetings.</li><li>Maintain proper filing and documentation of all relevant after-sales data for audits and performance reviews.</li></ul>Qualifications &amp; Skills<ul><li>Education: Bachelor&rsquo;s Degree with a minimum of 2 years of relevant experience.</li></ul>Skills:<ul><li>Strong customer relations and interpersonal abilities.</li><li>Proficiency in MS Office, email, and internet usage.</li><li>Excellent communication, listening, and patience.</li><li>Business acumen, positive attitude, and eagerness to learn.</li><li>Product knowledge and team management skills.</li></ul>Why Join Us?<ul><li>Work in a dynamic and innovative environment</li><li>Competitive salary</li><li>Opportunity for growth and skill enhancement</li><li>Yearly Bonus</li><li>Food Facility</li></ul>If you are passionate about automotive technology and have the expertise to lead, train, and ensure top-quality repairs, apply now.Send your CV to Ali.haider@hyundai-shf.comJob Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>Expected Joining Date</li></ul>Experience:<ul><li>CRO: 1 year (Preferred)</li></ul>Work Location: In person

Customer Relations Executive (After-Sales)

Bembex Lab

Location: Karachi Experience Required: 6 months &ndash; 1 year (Sales / Customer Handling Preferred)We are looking for a confident and energetic Front Sales Executive for our eBook division. If you are good at communication, client dealing, and closing sales, this role is perfect for you.Responsibilities:<ul><li>Handle front-desk sales and assist walk-in clients</li><li>Communicate with prospects and convert leads into sales</li><li>Manage inquiries, follow-ups, and client coordination</li><li>Maintain records of leads, conversions, and daily updates</li><li>Support the sales team in meeting monthly sales targets</li></ul>Requirements:<ul><li>6 months to 1 year of experience in sales or customer service</li><li>Strong communication and interpersonal skills</li><li>Confident personality with a sales-driven mindset</li><li>Ability to handle clients professionally and close deals</li><li>Basic understanding of online services/eBooks is a plus</li></ul>What We Offer:<ul><li>Attractive salary + incentives</li><li>Professional and friendly work environment</li><li>Growth opportunities within the company</li><li>Training for product understanding &amp; sales techniques</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs150,000.00 per monthWork Location: In person

Ebook Front Sales Executive - Onsite Night shift (9PM - 6AM

Explore 980+ Customer service executive in Karachi this December. Find roles across top companies and apply now to boost your career.

980 customer service executive jobs IN Karachi

Customer Service Executive

Customer Service Executive

Customer Service Executive

Customer Service Executive

Client Dealing & Order Processing Executive

Customer Relations Executive (After-Sales)

Ebook Front Sales Executive - Onsite Night shift (9PM - 6AM