customer service executive

Nordica Health Products Pvt Ltd

Job description:1. Responsible to handle customer services issues via telephone and taking ownership of each enquiries and complaints with proper follow-up, actions to ensure resolution does reaching customer satisfaction.2. Identifying marketing and developing relationship with new clients.3. Maintaining report with existing customers to ensure customer satisfaction and loyalty.4. Handles incoming calls or inquiries from prospective customers or clients.5. Assists customers effectively by solving customer&rsquo;s queries.6. Provide first-call resolution and forwarding customers complaints to relevant departments.Discusses product offers and ensures customer understandingJob Type: Full-timeWork Location: In personJob Location: Federal B. Industrial AreaTimings :2:00 PM TO 10:00 PMPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Executive Afternoon Shift-Male

Jazz

<div>
 
 
 Grade Level: L1
 
 
 
 
 Location: Karachi
 
 
 
 
 Last Date to Apply: 2nd April, 2026
 
 
 
 
 
 What is a Commercial Experience Executive?
 
 
 
 The Commercial experience executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.
 
 
 
 
 What does Commercial Experience Executive do?
 
 
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 Welcomes, guides and manages walk-in from the floor greeting
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 Develops the basic understanding of CRM system and all the portals linked with it
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 Handles customer queries at the experience center and improves their experience by providing exceptional services
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 Holds the highest possible quality standards for customer facilitation
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 Maintains the product upsell from the experience center
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 Initiatives to improve customer experience and ensure minimum average wait /service time
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 Develops the sureness and self-effacement required to serve our valued customers
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 Takes ownership and ensure timely resolution of customer complaints
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 Customer retention and churn management
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 Coordinates and follow up with multiple stakeholders for issue resolution
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 Ensures to achieve assigned monthly adherence/service/sales KPIs
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 Remains updated on current policies, procedures, promotions, products and value-added services offered by the Jazz
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 </ul>
 
 
 Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Commercial Experience Executive?
 
 
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 An excellent communication skills and interpersonal skills
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 Stakeholder management &amp; effective communication skills
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 An individual with good Sale and services expertise
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 Hands on with Microsoft office and communicating through emails
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 The individual should have the telecom product knowledge and hands-on expertise in customer management systems
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 Adept in stakeholder management for the closure of respective action plans while ensuring standardization across the board
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 Experience Center working hours shall remain flexible, as per business needs, to ensure a seamless and exceptional customer experience and closure of daily business
 
 
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 </ul>
 
 Benefits
 
 
 
 
 
 Why join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

Commercial Experience Executive

Ezone Pearl

Job Description:We are hiring a Customer Support Executive to manage customer communication for our growing online business.This is an office-based position. The role requires strong written communication skills and the ability to handle customer queries professionally and efficiently.Key Responsibilities:<ul><li>Respond to customer emails and messages in a timely manner</li><li>Handle order inquiries, shipping updates, returns, and complaints</li><li>Resolve customer concerns with professionalism and accuracy</li><li>Maintain organized records of customer interactions</li><li>Coordinate with internal departments when necessary</li><li>Ensure high customer satisfaction</li></ul>Requirements:<ul><li>Excellent written English (grammar and tone must be strong)</li><li>Prior customer service experience preferred</li><li>Ability to manage difficult customers calmly</li><li>Strong attention to detail</li><li>Good typing speed</li><li>Basic understanding of order processing systems</li><li>Must be punctual and disciplined</li></ul>Location:Office-based position - Karachi (Gulshan-e-Iqbal)Working Hours:From 9:30 AM to 6:00 PMSalary:Market competitive. Final offer based on experience and skill level.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your written English skills? Select one from Basic, Intermediate, Advanced</li><li>What is your current monthly salary?</li><li>What is your expected monthly salary?</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Customer Service : 2 years (Required)</li></ul>Work Location: In person

Customer Support Executive (E-commerce Operations)

NEWYORK CAPITAL FUNDS

NYCF Staffing Solutions is a licensed and authorized recruitment agency dedicated to connecting talented individuals from Pakistan with global career opportunities. We specialize in helping candidates secure jobs in the USA, Europe, and South Korea through legal and transparent recruitment processes.Our mission is to bridge the gap between skilled professionals and international employers by providing reliable guidance, ethical practices, and end-to-end support. From application to placement, we ensure our clients receive professional assistance at every step of their journey.At NYCF Staffing Solutions, we are committed to building trust, delivering results, and creating life-changing opportunities for our candidates worldwide.Location: Office No 202 , Second Floor , Iconic trade Center , Sharfabad - Karachi Working Hours: 11:00 AM &ndash; 09:00 PM Working Days: Monday to SaturdayJob Description: We are looking for a dedicated and energetic Sales Executive ( Female ) who can efficiently handle a high volume of client interactions. The ideal candidate will be responsible for answering client queries, providing accurate information, and maintaining excellent customer relationships through WhatsApp and phone calls.Key Responsibilities:<ul><li>Respond to customer inquiries promptly via WhatsApp and phone calls</li><li>Handle a large number of client queries professionally and efficiently</li><li>Provide detailed product/service information to potential and existing customers</li><li>Maintain clear and effective communication with clients</li><li>Follow up with leads and convert inquiries into sales</li><li>Record and manage customer interactions and feedback</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Ability to manage multiple conversations simultaneously</li><li>Experience in sales or customer service (preferred)</li><li>Familiarity with WhatsApp Business and call handling</li><li>Problem-solving attitude and patience when dealing with clients</li><li>Basic computer skills</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Friendly and professional work environment</li><li>Growth opportunities within the company</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Sales Executive ( Female )

OBHost (Your Hosting Partner)

OBhost is a leading provider of VoIP solutions, and we are looking to hire a Customer Success Executive to join our growing team. If you are passionate about customer success, have excellent communication skills, and thrive in a fast-paced, dynamic environment, we encourage you to apply..!Key Responsibilities:<ul><li>Provide exceptional support to our customers and ensure their satisfaction with our services.</li><li>Facilitate seamless onboarding for new clients, guiding them through our VoIP platform and ensuring a positive experience.</li><li>Collaborate with internal teams&mdash;including technical support, sales, and operations&mdash;to resolve client issues and drive continuous improvement.</li><li>Build and maintain strong relationships with clients, understanding their needs and advocating on their behalf.</li><li>Work closely with other teams to ensure customer issues are addressed and resolve any technical challenges.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor's degree preferred.</li><li>Excellent verbal and written communication skills in both English and Urdu.</li><li>Prior experience in customer service or a client-facing role is a plus.</li><li>Strong interpersonal skills with the ability to manage multiple client relationships effectively.</li><li>Must be able to work during US time zone hours (6:00 PM &ndash; 3:00 AM PKT).</li><li>Proactive, solution-oriented mindset with a passion for delivering exceptional service.</li></ul>What We Offer:<ul><li>Competitive salary + Commission-Based Incentives + Fuel Expense</li><li>Career growth into senior sales leadership</li><li>Exposure to high-value clients and large projects</li><li>Performance bonuses and recognition</li></ul>If you are enthusiastic about customer success and ready to contribute to a fast-paced, high-growth environment, we would love to hear from you. Apply now and become a part of our mission to transform VoIP communication.Job Types: Full-time, Internship Contract length: 2 monthsPay: Rs20,000.00 - Rs50,000.00 per monthWork Location: On the road

Customer Success Executive

NielsenIQ

<div>Company Description 
NIQ Brandbank is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers and wholesalers across the globe. With over two decades of experience in the FMCG industry, NIQ Brandbank operates in over 16 countries, distributing over 50 million digital product assets from 7000+ global brands to 260+ retail and wholesale partners. As a world leader, we are ever-evolving to create, manage, distribute, optimize and measure product content across the FMCG industry, powering an enriched omnichannel shopping experience. For more information, visit www.brandbank.com. 
Job Description 
The Customer Service Executive will act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients. Flexible remote working model.
RESPONSIBILITIES
Responding to queries, both internal and external, within agreed business SLAs. These will be across telephone, email or online communication channels. 
Developing a comprehensive understanding of the core Nielsen Brandbank service, as well as any additional &ldquo;value &ndash; add&rdquo; services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise. 
Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances. 
Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate 
Regular reporting according to customer &amp; business needs. 
Qualifications 
You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development. You are able to communicate openly with team members and stakeholders 
Additional Information 
REQUIREMENTS
Availability to work from 1.00pm -9.00pm local time 
Experience in a Customer Service role, ideally in a Business to Business environment 
Good communication skills in English (writing and speaking). 
Ability to investigate issues, think critically, and find solutions. 
Strong computer literacy and willingness to learn and adapt to new tools and processes<div></div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Customer Support Executive

Urban Shop Pk

Job Summary:We are looking for a proactive and detail-oriented Operations Executive to join our growing e-commerce team in Karachi. This is a full-time, on-site position where you will be responsible for ensuring smooth daily operations, handling customer issues, tracking nationwide deliveries, and managing product listings. You will play a vital role in keeping our logistics efficient and our customers satisfied.Key Responsibilities:<ul><li>Customer Care &amp; Complaint Handling: Manage customer complaints effectively and provide timely resolutions.</li><li>Shipment Tracking: Track all dispatched shipments across Pakistan (approx. 40&ndash;50 per day) and ensure deliveries are completed within KPIs.</li><li>Dispatch Notifications: Immediately inform consignees via message after shipment dispatch.</li><li>Customer Queries: Respond promptly to sales-related questions via WhatsApp and maintain professional communication.</li><li>Reporting: Submit daily operational reports to the line manager.</li><li>Analytics: Prepare weekly and monthly analytical reports for shipment tracking and confirmations.</li><li>Product Management: Update website listings daily by uploading new products and marking items as in-stock/out-of-stock.</li><li>Back-Up Role: In the absence of the Phone Verification Officer, support with order confirmations and courier portal booking (approx. 40&ndash;50 shipments).</li></ul>Requirements:<ul><li>Minimum qualification: Intermediate (12th grade) or equivalent</li><li>At least 1 year of relevant experience in e-commerce operations/logistics</li><li>Strong proficiency in MS Word and MS Excel</li><li>Good English writing and communication skills</li><li>Clear, confident voice for professional phone communication</li><li>Highly organized and able to manage multiple tasks efficiently</li></ul>Compensation &amp; Benefits:<ul><li>Salary: PKR 40,000 &ndash; 45,000 per month</li><li>Travel Allowance: Monthly Fuel / Conveyance Allowance will be provided as per Company Policy</li><li>Attendance Bonus: PKR 2,500 per month for full attendance</li><li>Provident Fund Deduction: PKR 2,000</li><li>Annual Leaves: 12</li><li>Work Culture: Supportive, friendly environment with opportunities for growth</li></ul>Work Schedule &amp; Location:<ul><li>Work Type: Full-time, on-site</li><li>Timings: 12:00 PM &ndash; 10:00 PM (Monday to Saturday, 10-hour shift)</li><li>Location: Falak Corporate City, Talpur Road, beside I.I. Chundrigar Road, opposite National Bank of Pakistan Head Office, Karachi</li></ul>We welcome applicants of all backgrounds. While this role is well-suited for energetic early-career professionals (ages 18&ndash;25), all qualified candidates are encouraged to apply.Pay: Rs40,000.00 - Rs45,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you know how to use MS Excel at an intermediate level, including formulas?</li><li>Are you proficient in English writing skills?</li></ul>Experience:<ul><li>Operations: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

E-Commerce Operations Executive

Explore 1029+ Customer service executive in Karachi this April. Find roles across top companies and apply now to boost your career.