talent acquisition partner

area leader (cairo)

area leader (giza)

bms team leader

construction team leader

inbound team leader

Emirates NBD

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 Lead a team of inbound agents within the customer relationship center to respond to clients&rsquo; inquiries within established guidelines and quality standards.
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 Develop &ndash; with the Service Manager &ndash; the weekly schedule for the inbound team to safely meet the traffic of incoming calls within the center.
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 Coordinate the daily scheduling of agents and effectively manage any deviations to the weekly schedule.
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 Supervise the day-to-day operations of the inbound team and provide any guidance and support when required.
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 Monitor the adherence of the inbound team to the agreed key performance indicators, service level agreements and quality standards.
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 Respond to and manage escalated calls, hard calls as well as regular calls during high traffic periods.
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 Supervise and ensure adherence of the inbound team to the floor rules and established procedures.
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 Monitor samples of the inbound team&rsquo;s call and provide guidance when required.
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 Contribute to the performance evaluation and propose development initiatives to support the achievement of a competent team.
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 </ul>
 
 
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Inbound Team Leader

ELSEWEDY ELECTRIC

<div>
 
 
 Professional Experience Required
 
 
 
 &middot; Support in Document Controlling of the Department.
 
 
 &middot; Keep track of inbound and outbound documents, requests and tasks.
 
 
 &middot; Drafting routine legal documents using previously approved clauses and forms with an escalation mechanism in case of extensive markup.
 
 
 
 Technical Skills Required
 
 
 
 &middot; Keeping work organized by establishing, organizing and archiving files, memos and data by creating databases.
 
 
 
 Roles and Responsibilities
 
 
 
 &middot; Conducting research as required and preparing reports.
 
 
 &middot; Preparing briefs and memos for further use by the legal team.
 
 
 &middot; Preparing presentations and memos.
 
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 0 - 2 years of experience.
 
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 </ul>
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Document Controller

Masters Clinics

<div>
 
 
 Company Description
 
 
 
 
 
 We suggest you enter details here.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for an SEO Specialist located in Cairo, Egypt. The SEO Specialist will be responsible for optimizing website performance by conducting keyword research, performing SEO audits, implementing on-page SEO strategies, and developing outbound and inbound link-building campaigns. Additional responsibilities may include analyzing web traffic, monitoring performance metrics, and collaborating with the content and marketing teams to achieve online visibility goals.
 
 
 
 
 
 
 Qualifications
 
 
 
 
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 Proficiency in Keyword Research and On-Page SEO techniques
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 Experience in performing SEO Audits and identifying areas for improvement
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 Strong skills in Link Building strategies and implementation
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 Ability to use and analyze Web Analytics tools
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 Good communication and team collaboration skills
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 Familiarity with SEO tools such as Google Analytics, Ahrefs, or SEMrush is a plus
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 Bachelor's degree in Marketing, Computer Science, or a related field is preferred
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 </ul>
</div>

SEO Specialist

Athear

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 Job description
 
 We are Hiring! | Call Center Agents &ndash; US Account 🇺🇸
 
 
 📍 Location: Maadi &ndash; Technology Park / New Cairo
 
 
 🕐 Shifts: Rotational
 
 
 🧑&zwj;🎓 Open to: Undergraduates &amp; Graduates
 
 
 🗣️ Required English Level: B2 (Upper Intermediate)
 
 
 About the Role:
 
 
 Athear is seeking enthusiastic and customer-focused Call Center Agents to join our growing team for a US-based account. This is an excellent opportunity for individuals looking to develop their career in a fast-paced, professional, and supportive environment.
 
 
 Key Responsibilities:
 
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 Handle inbound and outbound customer interactions professionally.
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 Provide accurate information and resolve customer inquiries efficiently.
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 Follow communication scripts and adhere to call center procedures and policies.
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 Maintain a high level of customer satisfaction and service quality.
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 Collaborate with team members and supervisors to meet performance targets.
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 Requirements:
 
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 Fluent English (Minimum B2 level &ndash; Upper Intermediate).
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 Strong communication and problem-solving skills.
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 Ability to work in a rotational shift environment.
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 Positive attitude and a customer-first mindset.
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 No prior experience required &ndash; fresh graduates and undergraduates are welcome.
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 What We Offer:
 
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 💰 Salary: EGP 16,000 Net
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 🏥 Social &amp; Medical Insurance
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 🎓 Paid Training Program
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 🚐 Door-to-Door Transportation
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 🌱 Opportunities for growth and development within a leading outsourcing company
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 </ul>
 
 How to Apply:
 
 
 Interested candidates are invited to send a voice note introducing themselves via:
 
 
 📱 WhatsApp: 01010644438
 
 
 📧 Email: mariam.hamdy@athear.com
 
 
 
 
</div>

Customer Service Representative (B2 English)

ELSEWEDY ELECTRIC POWER SYSTEMS PROJECTS

<div>
 
 
 
 Key Responsibilities:
 
 
 
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 Team Leadership &amp; Coordination
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 Supervise and guide logistics coordinators and warehouse staff.
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 Allocate tasks and monitor performance to ensure operational efficiency.
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 Provide training and support to team members.
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 Operational Execution
 
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 Oversee daily logistics activities including inbound/outbound shipments, customs clearance, and site deliveries.
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 Ensure timely and accurate documentation (shipping, invoicing, customs, etc.).
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 Coordinate with procurement, project teams, and suppliers to align logistics plans.
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 Coordinate the project oversized cargoes and manage the heavy lifting operations with concerned stakeholders ( Shipping , Inlands transportation ) and approve the job method of statements.
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 Compliance &amp; Reporting
 
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 Ensure compliance with local and international logistics regulations.
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 Maintain accurate records and prepare regular reports on logistics performance.
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 Support audits and implement corrective actions when needed.
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 Process Improvement
 
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 Identify bottlenecks and propose solutions to improve logistics workflows.
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 Implement best practices and digital tools to enhance efficiency.
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 Stakeholder Communication
 
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 Liaise with internal departments, freight forwarders, and customs brokers.
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 Resolve issues related to delays, damages, or discrepancies.
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 Qualifications &amp; Experience:
 
 
 
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 Bachelor's degree in Logistics, Supply Chain Management, or related field.
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 5+ years of experience in logistics operations, preferably in the construction or energy sector.
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 Proven leadership experience in managing logistics teams.
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 Strong knowledge of import/export regulations and Incoterms.
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 Proficiency in ERP systems (e.g., SAP) and Microsoft Office.
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 Excellent communication and problem-solving skills.
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 Preferred Attributes:
 
 
 
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 Ability to work under pressure and meet tight deadlines.
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 Strong organizational and multitasking abilities.
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 Fluent in English and Arabic.
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 Familiarity with project-based logistics and site operations
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</div>

Logistics Team Lead

Concentrix

<div>
 Job Title:
 
 
 B2B Business Development Representative
 
 
 
 Job Description
 
 
 
 The Business Development Representative is responsible for marketing the company&rsquo;s products and/or services with the intent of generating prospective customers. Identifies and qualifies leads in the sales cycle in order to support the sales team goals. Works under close supervision in accordance with specific and detailed instructions.
 
 
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 Generate and qualify high volume leads for sales opportunities; Achieve targets and activity metrics within assigned territory
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 Initiate outbound telephone calls as follow up to marketing campaigns and inbound 'leads' (from website, events, webinars, etc.) to understand audience interest and further the sales discussion
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 Answers questions from and provides knowledgeable product and services information to call recipients
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 Gathers and records customer information, builds account plans for prospecting by researching and analyzing the prospective company in areas such as financials, employees, culture, and brand
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 Follows up on initial sales contacts via telephone, email, or other correspondence
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 Provides sales forecasts
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 Represent the company at networking and marketing events
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 Maintains records of contacts and accounts, responsible for maintaining good working relationships with prospects throughout the entire sales cycle
 
 
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 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1622773
 
</div>

B2B Business Development Representative

TTEC

<div>
 Sales Operations Manager, Cairo, Egypt
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. We are looking to hire an experienced outbound Sales Operations Manager working in our Cairo site. You&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 Reporting to the Senior Sales Manager, you will be responsible for leading a team of sales team leaders and sales agents and developing and implementing successful sales strategies.
 
 
 
 What You&rsquo;ll Do As a Leader
 
 
 
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 Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
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 Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
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 Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
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 Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
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 Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
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 Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
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 Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
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 Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 
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 </ul>
 
 What You&rsquo;ll Do As Sales Manager
 
 
 
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 Manage Sales pipeline and regular forecasting to meet assigned goals.
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 Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
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 Develop and continuously improve lead qualification using established criteria and standards.
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 Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
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 Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
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 Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
 
 
 
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 </ul>
 
 What You Need To Succeed
 
 
 
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 Native or fluent in spoken and written English
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 Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
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 Success with managing a BPO brick and mortar team.
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 Demonstrated ability to be a quick learner.
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 Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
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 Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
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 Willingness to work across shifts for international clients
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 Advanced knowledge of Sales Operations, Technology used in Digital sales
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 Strong leadership driving Sales, Customer Success and Subscription management.
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 Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
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 Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
 
 
 
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 What You Can Expect
 
 
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 Supportive of your career and professional development
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 An inclusive culture and community minded organization where giving back is encouraged
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 A global team of curious lifelong learners guided by our company values
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 Ask us about our paid time off (PTO) and wellness and healthcare benefits
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 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
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 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
</div>

Sales Operations Manager

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