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incident management coordinator

ibex

<div>
 Ibex is seeking an
 
 Incident Management Coordinator
 
 who will ensure seamless operations by managing and resolving technical incidents. In this role, you&rsquo;ll provide essential support by troubleshooting desktop and network issues, documenting resolutions, and keeping all stakeholders updated. You&rsquo;ll also assist with project work and escalations, ensuring incidents are resolved quickly and efficiently.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Ensure all incidents and their resolutions are properly executed, documented, and tracked.
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 Handle assigned projects and issues of low to medium complexity as needed.
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 Communicate clearly with clients and partners to relay any disruptions to operational procedures, ensuring consistent and timely notifications.
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 Initiate and manage escalations during technical crises, maintaining close follow-up and real-time debriefing, while providing continuous updates to management until resolution.
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 Analyze each incident&rsquo;s technical and customer impact to determine the appropriate priority level. Escalate critical issues and collaborate with Service Management and Account Managers to guide technical teams.
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 Keep all stakeholders informed throughout the incident lifecycle via clear and timely incident updates.
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 Monitor service level agreements (SLAs) and actively work to minimize Mean Time to Repair (MTTR) to reduce client impact.
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 Prepare and deliver well-structured technical reports tailored for both business and technical audiences.
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 Address desktop support issues, including Microsoft Office and both client-provided and in-house applications, applying updates and necessary fixes.
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 Basic networking knowledge, including troubleshooting IP-related issues, routers, switches, and utilizing diagnostic commands (e.g., ping, nslookup, ipconfig, tracert), as well as understanding circuits, network topologies, and routing protocols.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Computer Science, IT, or a related field.
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 Experience in Service Desk, Access, Incident, Change, Problem Management, and IT Infrastructure is preferred.
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 Excellent verbal and written communication skills.
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 Technical writing skills.
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 Ability to facilitate, drive, orchestrate, and lead large, diverse groups.
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 Ability to understand ongoing incidents and drive them toward resolution.
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 Willingness to learn and grow.
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 Ability to handle crisis situations and define priorities under pressure, while adhering to fixed procedures.
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 General technical knowledge of Mobile Access, Core IT/Telco, software, and services.
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 Strong analytical skills.
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 Solid understanding of basic to intermediate computing and networking concepts.
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 Ability to translate technical concepts into clear, business-driven reports detailing the impact of computing, disasters, and other disruptions to business operations.
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 Must be able to work unconventional shifts (on-call, after hours, weekends) due to the nature of the work.
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 Strong understanding of ITIL (Information Technology Infrastructure Library) principles.
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 Ability to coordinate with teams of various skill sets to share and obtain technical information.
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 Ability to interact with senior management, external client organizations, and vendors.
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 Strong organizational skills, attention to detail, and flexibility to multitask across tasks with varying deadlines.
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 Ability to comprehend North American, British, or neutral English accents.
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 High-energy self-starter with a bias for action and a sense of urgency to deliver results.
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 Proactive in identifying process improvement opportunities and capable of communicating them to management with supporting evidence and data.
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 </ul>
</div>

Incident Management Coordinator

Orient Energy System

Job Title: Operations CoordinatorWe are looking for a proactive and detail-oriented Operations Coordinator to support our technical and project team of HVACR.Key Responsibilities:<ul><li>Coordinate and support day-to-day departmental operations.</li><li>Prepare, verify, and process invoices, purchase orders, and payment requests.</li><li>Track project expenses and assist with budget monitoring and reporting.</li><li>Maintain organized records of financial and operational documentation.</li><li>Liaise with internal departments for approvals, documentation, and reporting.</li><li>Assist with vendor communication, quotation requests, and follow-ups.</li><li>Support management in preparing reports, schedules, and cost summaries.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, or Commerce (B.Com required).</li><li>1&ndash;2 years of experience in finance, coordination, or administrative roles.</li><li>Strong understanding of invoicing, purchase orders, and expense tracking.</li><li>Proficient in MS Office (especially Excel and Word).</li><li>Good communication and teamwork abilities.</li></ul>To Apply: Please send your resume and a brief cover letter to Aiman.rashid@orient-power.com with the subject line &ldquo;Operations Coordinator &ndash; [Your Name]&rdquo;Job Type: Full-timeWork Location: In person

Operations Coordinator

Htech Solution Pvt. Ltd.

Certifications Required: CEH, CompTIA Security+, SOC Handling, SIEM Implementation&middot; Vendor-specific certifications: ELK, QRadar, Wazuh (advantage)&middot; Fortinet NSE, Cisco CyberOps, (plus)At least four years Bachelors in IT / Computer Science / Telecom/ EngineeringExperience: 3-4 years of relevant professional experience in SOC operations, cyber security, or incident response.Responsibilities:&middot; Monitor real-time threats and handle security incidents across Client IT systems using advanced SOC tools.&middot; Deploy, configure, and manage SIEM solutions (Wazuh, Splunk, ELK, QRadar, etc.) for log collection, analysis, intrusion detection, and anomaly reporting.&middot; Perform malware analysis, digital forensics, and evidence preservation to support cybercrime investigations.&middot; Implement and integrate threat intelligence feeds tailored for law enforcement use cases.&middot; Utilize frameworks such as MITRE ATT&amp;CK and NIST for incident detection, classification, and response.&middot; Conduct forensic investigations with tools such as Volatility, Autopsy, Ghidra, and IDA Pro.&middot; Carry out vulnerability assessments, penetration testing, and remediation planning.&middot; Monitor and tune firewalls, IDS/IPS, and VPN security systems.&middot; Familiarity with security tools and devices.&middot; Support law enforcement digital platforms (CCTV, bodycams, and surveillance systems) by securing data pipelines and ensuring data integrity.&middot; Conduct awareness sessions for Client officers on phishing, ransomware, and cyber hygiene best practices.&middot; Collaborate with Client units for proactive threat hunting and incident response.&middot; Manage the full incident response lifecycle: detection, triage, containment, eradication, recovery, and reporting.&middot; Prepare incident reports, forensic documentation, and compliance reviews for audits and investigations.&middot; Provide IT assistance during emergency response operations.&middot; Perform any other tasks assigned by Client.Job Type: Full-timeWork Location: In person

SOC Engineer / Cyber Security Engineer

NOW HR

Role OverviewThe manager Networking/IT will be responsible for developing and executing the company&rsquo;s technology strategy while ensuring the integrity, security, and efficiency of all IT systems across the head office and branch network. This role involves managing IT infrastructure, overseeing hardware and networking operations, and ensuring compliance with regulatory standards and cyber security protocols.Key Responsibilities:1. Technology Strategy &amp; Implementation&middot; Design and implement technology solutions to enhance operational efficiency.&middot; Plan and manage the integration, upgrading, and alignment of core IT systems.2. IT Operations &amp; Infrastructure&middot; Oversee the performance, availability, and security of the organization&rsquo;s IT infrastructure.&middot; Ensure the reliability of servers and platforms with proactive performance monitoring and risk mitigation.&middot; Lead procurement processes, vendor negotiations, and contract management.3. Governance, Policy &amp; Compliance&middot; Develop and enforce IT governance policies, procedures, and standards.&middot; Ensure alignment with legal and regulatory requirements related to data privacy, cyber security, and IT systems.4. Information Security &amp; Risk Management&middot; Design and maintain a comprehensive IT security and risk management framework.&middot; Establish and implement an Information Security Management Framework (ISMF).&middot; Conduct regular risk assessments, vulnerability scans, and implement appropriate safeguards.&middot; Lead the organization's incident response, including forming an Emergency Response Team and conducting post-incident evaluations.&middot; Continuously adapt the cyber security strategy in line with emerging threats and technologies.5. Reporting &amp; Additional Duties&middot; Provide strategic technology insights and regular reports to senior leadership.&middot; Undertake special assignments and projects as directed by the functional head or top management.Qualifications &amp; Experience&middot; Bachelors or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.&middot; Professional certifications such as CISSP, CISM, PMP, or ITIL are preferred.&middot; Minimum 10 years of progressive experience in IT leadership roles, preferably within the insurance or financial services sector.&middot; Strong understanding of cyber security, system integration, and infrastructure management will be an added advantage.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Manager IT Support

9to5 Digital Solution

Job Title: Media Coordinator InternLocation: Gulshan-e-Iqbal , KarachiJob Type: Full-timeShift Timings : 10:00 AM -7:00 PMAbout the RoleWe&rsquo;re looking for an organized and reliable Media Coordinator to support our creative and production teams. You&rsquo;ll be responsible for managing, downloading, organizing, and tracking video and media files to ensure smooth workflows and on-time project delivery.Key ResponsibilitiesDownload, organize, and manage video and media files.Maintain clear file naming and storage systems.Coordinate between editors, designers, and content teams.Ensure all assets are properly archived and updated.Assist in quality checks and upload final deliverables.QualificationsStrong organizational and time management skills.Basic knowledge of media formats and file management.Comfortable with cloud storage tools (Google Drive, Dropbox, etc.).Attention to detail and ability to multitask.Experience in a media, content, or production environment is a plus.Why Join UsCreative and collaborative team environment.Growth opportunities in digital media and production.Flexible working setup and supportive culture.APPLY NOWJob Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Media Coordinator Intern

Systems Limited

<div>
 
 We are looking for a seasoned AI/AIOps Engineer with deep expertise in building intelligent operational systems powered by modern LLMs, data engineering, and automation frameworks. The ideal candidate will lead the design and deployment of AI-driven solutions for event correlation, anomaly detection, incident prediction, and operational insights. This role requires strong technical leadership, hands-on development capability, and a proven track record of delivering measurable improvements in IT operations.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
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 Design, develop, and deploy AI/ML solutions for event correlation, log analysis, root cause prediction, and observability enhancement.
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 Build and optimize LLM-powered systems, including RAG pipelines, MoE models, and vector-search architectures.
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 Implement multi-model orchestration layers or MCP frameworks to manage diverse AI components and workflows.
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 Collaborate with engineering, DevOps, and SRE teams to integrate AIOps capabilities into operational environments.
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 Develop scalable APIs and backend services using Python and FastAPI.
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 Leverage statistics, ML algorithms, and analytical techniques to generate actionable operational insights.
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 Work with MLOps and AIOps toolchains to automate model deployment, monitoring, and maintenance.
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 Evaluate system performance, drive continuous improvement initiatives, and deliver quantifiable operational benefits.
 </li>
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 Prepare documentation, architecture diagrams, and best practices for AI implementations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
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 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Data Science, or a related technical field.
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 5+ years of experience in AI/ML, Data Engineering, or AIOps domains.
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 Demonstrated success implementing LLM-based solutions for log/event correlation, incident prediction, or operational intelligence.
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 Strong understanding of AIOps concepts including event correlation, anomaly detection, incident prediction, and topology mapping.
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 Hands-on experience with RAG workflows, MoE models, and vector databases (FAISS, Pinecone, Milvus).
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 Proficient in Python, FastAPI, and AI integration frameworks such as LangChain, LlamaIndex, or Transformers.
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 Experience building MCP or multi-model orchestration layers.
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 Solid grounding in data science, statistics, and core ML algorithms.
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 Familiarity with AIOps platforms like Moogsoft, BigPanda, Dynatrace, or IBM Watson AIOps.
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 Proven impact with measurable outcomes (e.g., reduced alert noise, faster incident resolution).
 </li>
 </ul>
 
 
</div>

AI/ML Engineer

Shahwilayat Public School

About Us: Shahwilayat Public School, operating under the Shahwilayat Educational Trust, is a leading institution committed to holistic education and character building.Role Summary: We are seeking a dynamic and organized Co-Curricular Coordinator to plan, implement, and oversee all student activities beyond the classroom &mdash; including events, competitions, clubs, and school functions. The ideal candidate will be energetic, creative, and skilled in managing multiple school-level events.Responsibilities:<ul><li>Plan and execute co-curricular and extra-curricular programs.</li><li>Coordinate with teachers and section heads for event participation and scheduling.</li><li>Supervise student clubs, assemblies, and competitions.</li><li>Maintain event records, budgets, and performance reports.</li><li>Ensure smooth execution of annual and inter-school events.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Education / Management / Event Administration.</li><li>Minimum 3&ndash;4 years of relevant experience in school activities management.</li><li>Excellent communication, leadership, and organizational skills.</li></ul>How to Apply: Send your updated CV to hr@shahwilayat.edu.pk with the subject line &ldquo;Application for Co-Curricular Coordinator &ndash; Campus I.&rdquo;Address: Gulberg, Block 13, FB Area, Karachi.Job Type: Full-timeExperience:<ul><li>Extra-curricular activities: 1 year (Preferred)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Cocurricular Coordinator

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