key account manager

project control manager

public relations officer

community manager

hr manager

incident response manager

Keeta

<div>
 
 We&rsquo;re Hiring: Senior Compliance &amp; Incident Response Manager
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 Are you passionate about public safety, regulatory coordination, and emergency response? Do you thrive in fast-paced, high-growth environments where safety and compliance are mission-critical? Join us in building a safer ecosystem for our platform and users.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 
 Emergency Response:
 
 Lead swift and effective responses to traffic accidents, public safety events, fire hazards, and more.
 </li>
 <li>
 
 Daily Safety Ops:
 
 Analyze safety data, implement risk prevention strategies, and manage safety documentation.
 </li>
 <li>
 
 Regulatory Liaison:
 
 Act as the bridge between our team and local regulatory authorities&mdash;ensuring compliance and alignment with jurisdictional protocols.
 </li>
 <li>
 
 Cross-functional Support:
 
 Collaborate with HQ and cross-regional teams on initiatives and directives.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 
 🌟Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 
 
 🌟Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 
 
 🌟Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 Education &amp; Experience:
 
 Bachelor&rsquo;s degree or above with 5+ years in corporate safety, compliance, or emergency management.
 
 
 
 Professional Skills:
 
 
 <ul>
 <li>
 Solid grasp of safety workflows and local regulatory processes.
 </li>
 <li>
 Background in internet/tech platforms is a plus.
 </li>
 <li>
 Prior corporate safety-related experience required.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Excellent communication &amp; coordination skills.
 </li>
 <li>
 Strong business writing and verbal expression.
 </li>
 <li>
 Team player with a hands-on, problem-solving attitude.
 </li>
 </ul>
 
 
 Mindset &amp; Flexibility:
 
 
 <ul>
 <li>
 Detail-oriented and responsible.
 </li>
 <li>
 Comfortable working under pressure.
 </li>
 <li>
 Open to short-term business travel.
 </li>
 </ul>
 
 
 Language Skills:
 
 
 
 Fluent in Arabic, English, and Mandarin
 
 
 
 
 
 
 Bonus Points If You Have
 
 
 <ul>
 <li>
 Managing public security events, fire safety, or traffic emergencies.
 </li>
 <li>
 Experience dealing directly with safety regulatory authorities and compliance agencies.
 </li>
 </ul>
 
 
 
 
 📍
 
 Location: Jeddah, Saudi Arabia
 
 
 
 Apply now or reach out to our talent team to learn more.
 
 
 #ComplianceJobs #IncidentResponse #SafetyManagement #InternetSafety #EmergencyResponse #RegulatoryAffairs #HiringNow
 
</div>

Compliance & Incident Response Manager

TAWANTECH

<div><h3 class="jobSectionHeader">Description</h3><h3 class="jobSectionHeader">
About the Role</h3>
We&rsquo;re looking for an experienced Incident Manager to lead and manage Tier 1 and Tier 2 IT operations, ensuring timely incident detection, escalation, and resolution across core banking and financial systems. This role ensures minimal disruption, quick recovery, and a culture of proactive service management.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
 Incident Management
</h3><ul><li>Lead the end-to-end incident management process to ensure fast response and business continuity.</li>
<li>Coordinate with technical, business, and vendor teams during critical incidents.</li>
<li>Conduct root cause analysis (RCA) and ensure preventive measures are implemented.</li>
<li>Communicate incident status, impact, and resolution progress to stakeholders.</li>
<li>Track SLAs and KPIs to ensure compliance with service standards.</li>
</ul><h3 class="jobSectionHeader">
 Tier 1 Support (First Line of Defense)
</h3><ul><li>Serve as the initial point of contact for all IT service disruptions and requests.</li>
<li>Perform basic troubleshooting (system checks, log review, user issue validation).</li>
<li>Record and classify incidents accurately in the ITSM system.</li>
<li>Escalate unresolved issues to Tier 2 teams with full incident context.</li>
<li>Monitor alerts from monitoring tools (e.g., Dynatrace, SCOM, Splunk) and take initial action.</li>
</ul><ul><li>&#65039; Tier 2 Support (Advanced Troubleshooting)
</li></ul><ul><li>Handle escalated incidents requiring deeper technical investigation.</li>
<li>Perform system diagnostics, configuration reviews, and recovery actions.</li>
<li>Collaborate closely with application, infrastructure, and network teams.</li>
<li>Provide temporary workarounds and coordinate permanent fixes.</li>
<li>Support post-incident reviews to identify service gaps and improvement areas.</li>
</ul><h3 class="jobSectionHeader">
Requirements</h3><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li>
<li>10+ years of experience in IT incident management or IT operations.</li>
<li>Experience leading Tier 1 &amp; Tier 2 teams in large-scale IT environments.</li>
<li>Strong background in banking or financial services technology operations.</li>
<li>Solid understanding of ITIL v4 and ITSM frameworks.</li>
<li>Hands-on experience with CA Service Desk, OpenText SMAX, or similar tools.</li>
<li>Strong communication, analytical, and leadership skills.</li>
</ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul>
<li>ITIL certification or equivalent.</li>
<li>Experience in automation, release management, and root cause analysis.</li>
<li>Familiarity with ServiceNow, Jira, or other incident management platforms.</li></ul> 
Requirements</div>

Incident Manager

<div>
 
 Description
 
 
 
 
 
 About the Role
 
 
 
 
 We're looking for an experienced
 
 Incident Manager
 
 to lead and manage
 
 Tier 1 and Tier 2 IT operations
 
 , ensuring timely incident detection, escalation, and resolution across core banking and financial systems. This role ensures minimal disruption, quick recovery, and a culture of proactive service management.
 
 
 
 Key Responsibilities
 
 
 
 
 🎯
 
 Incident Management
 
 
 
 
 <ul>
 <li>
 Lead the end-to-end incident management process to ensure fast response and business continuity
 </li>
 <li>
 Coordinate with technical, business, and vendor teams during critical incidents
 </li>
 <li>
 Conduct root cause analysis (RCA) and ensure preventive measures are implemented
 </li>
 <li>
 Communicate incident status, impact, and resolution progress to stakeholders
 </li>
 <li>
 Track SLAs and KPIs to ensure compliance with service standards
 
 
 </li>
 </ul>
 
 🧩
 
 Tier 1 Support (First Line of Defense)
 
 
 
 
 <ul>
 <li>
 Serve as the initial point of contact for all IT service disruptions and requests
 </li>
 <li>
 Perform basic troubleshooting (system checks, log review, user issue validation)
 </li>
 <li>
 Record and classify incidents accurately in the ITSM system
 </li>
 <li>
 Escalate unresolved issues to Tier 2 teams with full incident context
 </li>
 <li>
 Monitor alerts from monitoring tools (e.g., Dynatrace, SCOM, Splunk) and take initial action
 
 
 </li>
 </ul>
 
 ⚙️
 
 Tier 2 Support (Advanced Troubleshooting)
 
 
 
 
 <ul>
 <li>
 Handle escalated incidents requiring deeper technical investigation
 </li>
 <li>
 Perform system diagnostics, configuration reviews, and recovery actions
 </li>
 <li>
 Collaborate closely with application, infrastructure, and network teams
 </li>
 <li>
 Provide temporary workarounds and coordinate permanent fixes
 </li>
 <li>
 Support post-incident reviews to identify service gaps and improvement areas
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or related field
 </li>
 <li>
 10+ years of experience in IT incident management or IT operations
 </li>
 <li>
 Experience leading Tier 1 &amp; Tier 2 teams in large-scale IT environments
 </li>
 <li>
 Strong background in banking or financial services technology operations
 </li>
 <li>
 Solid understanding of ITIL v4 and ITSM frameworks
 </li>
 <li>
 Hands-on experience with CA Service Desk, OpenText SMAX, or similar tools
 </li>
 <li>
 Strong communication, analytical, and leadership skills
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 ITIL certification or equivalent
 </li>
 <li>
 Experience in automation, release management, and root cause analysis
 </li>
 <li>
 Familiarity with ServiceNow, Jira, or other incident management platforms
 </li>
 </ul>
</div>

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Riyadh, serving clients globally since 2006. The company collaborates with global partners like IBM to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
Valleysoft | Center of Excellence is looking for a dedicated and experienced SIAM Incident Manager to join our team. In this role, you will play a crucial part in managing incidents across multiple services and stakeholders within a Service Integration and Management (SIAM) environment, ensuring that incidents are resolved effectively and efficiently while maintaining high levels of service quality.
The ideal candidate will have a strong background in incident management within a SIAM framework, excellent leadership skills, and a proactive approach to problem-solving. You will work closely with various internal teams and third-party service providers to coordinate incident resolution, identify trends, and implement improvements. If you thrive in a dynamic environment and are passionate about delivering exceptional service, we want to hear from you!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Manage the incident management lifecycle for all SIAM-managed services, ensuring timely resolution of incidents.</li>
<li>Act as the primary point of contact for all incident-related queries and escalations.</li>
<li>Coordinate incident recovery efforts across multiple service providers and internal teams.</li>
<li>Facilitate incident triage meetings to prioritize incidents based on business impact.</li>
<li>Analyze incident data to identify trends and proactively recommend improvements to reduce future incidents.</li>
<li>Ensure adherence to incident management processes and practices in line with ITIL guidelines.</li>
<li>Prepare regular reports on incident performance and present findings to management and stakeholders.</li>
<li>Contribute to the ongoing improvement of incident management processes and tools.</li>
<li>Conduct training sessions for teams on incident management best practices and procedures.</li>
<li>Support major incident resolutions, ensuring all stakeholders are informed and involved as necessary.</li>
</ul>Requirements<ul>
<li>
Bachelor's or Master&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Minimum of 8 years of experience in incident management, specifically within a SIAM environment.</li>
<li>Strong understanding of ITIL frameworks and incident management best practices.</li>
<li>Proven experience in managing incidents across multiple services and stakeholders.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Ability to analyze incidents effectively and propose actionable solutions.</li>
<li>Experience with incident management tools and software.</li>
<li>Strong organizational skills, with the ability to manage multiple priorities and deadlines.</li>
<li>Relevant certifications in incident management (e.g., ITIL) are a Must.</li>
<li>Customer-focused orientation with a desire to enhance service delivery.</li>
</ul>
Skills:<ul>
<li>
Expertise in incident management processes and procedures.</li>
<li>Ability to lead incident response efforts across diverse teams.</li>
<li>Strong analytical skills for identifying trends and root causes.</li>
<li>Commitment to continuous improvement in service delivery.</li>
<li>This role aligns with the Incident Management practice to restore normal service operation as quickly as possible. The manager acts as the single point of coordination for all major incidents, ensuring seamless collaboration across all external service providers to minimize business impact and contribute to the &quot;ITSM&quot; value chain activity.</li></ul></div>

SIAM Incident Manager

Invenio

<div>
 
 
 Associate Manager Incident Management
 
 
 
 
 
 
 
 SAP Skills
 
 
 <ul>
 <li>
 6 to 8 years of Incident Management experience
 </li>
 <li>
 Resolve the L1 level query.
 </li>
 <li>
 Password reset and another log in issue.
 </li>
 <li>
 To Understand Change Management Process
 </li>
 <li>
 Overall, Knowledge on SAP
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Incident management &ndash; Manage end to end Incident process.
 </li>
 <li>
 Problem management - Manage end to end Problem process.
 </li>
 <li>
 Change and Release mgmt. Manage end to end Change and Release process.
 </li>
 <li>
 Track the SLA and proactivity take action to prevent the breach of SLA.
 </li>
 <li>
 Drive the major incident Process and manage the end-to-end communication.
 </li>
 <li>
 Manage the capacity and availability management.
 </li>
 <li>
 Prepare the daily and weekly and monthly governance report.
 </li>
 <li>
 Assisted in streamlining Change Management process to ensure First time right and delivery of changes as per timelines agreed in the SLA by creating insightful reports and dashboards.
 </li>
 <li>
 Preparing important reports on Critical KPI&rsquo;s related to Incident and Change management as per service level agreement.
 </li>
 <li>
 Responsible for preparing and sending communication to all stakeholders in case of Major incidents/escalations.
 </li>
 <li>
 Responsible for managing internal and external quality audit.
 </li>
 <li>
 Should have knowledge on ISO 20K and CMMI standards.
 </li>
 <li>
 SAP Experience will be an added advantage
 </li>
 </ul>
</div>

Associate Manager Incident Management

Palo Alto Networks

<div>Company Description 
Our Mission
At Palo Alto Networks&reg; everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. 
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 
Job Description 
Your Career
This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on reactive services client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to manage incident response engagements and provide guidance on longer term remediation.
Your Impact<ul><li>
Perform reactive incident response functions including but not limited to - host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)</li><li>
Examine firewall, web, database, and other log sources to identify evidence of malicious activity</li><li>
Investigate data breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and custom Crypsis investigation tools to determine source of compromises and malicious activity that occurred in client environments</li><li>
Manage incident response engagements to scope work, guide clients through forensic investigations, contain security incidents, and provide guidance on longer term remediation recommendations</li><li>
Ability to perform travel requirements as needed to meet business demands (on average 20%)</li><li>
Mentorship of team members in incident response and forensics best practices</li></ul> 

Qualifications 
<ul><li>
8+ years of incident response or digital forensics consulting experience with a passion for cyber security</li><li>
Strong leadership skills including experience managing a team or individuals</li><li>
Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front</li><li>
Proficient with host-based forensics and data breach response</li><li>
Experienced with EnCase, FTK, X-Ways, SIFT, Splunk, Redline, Volatility, WireShark, TCPDump, and open source forensic tools</li><li>
Incident response consulting experience required</li><li>
Identified ability to grow into a valuable contributor to the practice and, specifically</li><li>
have an external presence via public speaking, conferences, and/or publications</li><li>
Have credibility, executive presence, and gravitas</li><li>
Able to have a meaningful and rapid delivery contribution</li><li>
Have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products</li><li>
Collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team</li><li>
Bachelor&rsquo;s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field or equivalent military experience required</li></ul> 

Additional Information 
The Team
Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients&rsquo; security posture.<div></div>
Our Commitment 
 
We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.</div>

Principal Consultant, DFIR (Unit 42)

Accenture Middle East

<div> <div> <div> </div><div> </div> Job Summary: </div> <div> The IT/OT SOC Delivery Lead is responsible for managing and delivering security operations across both IT (Information Technology) and OT (Operational Technology) environments. This role ensures comprehensive threat detection, response, and monitoring capabilities for corporate systems and industrial control systems (ICS/SCADA). The ideal candidate has deep knowledge of cybersecurity frameworks, IT/OT convergence challenges, and a proven track record in leading SOC operations in critical infrastructure sectors. </div> <div> </div> <div> Key Responsibilities: </div> <div> SOC Management &amp; Delivery: </div> <div> <ul> <li> Lead end-to-end delivery of SOC services for both IT and OT environments, including 24/7 monitoring, detection, and incident response. </li> <li> Manage a team of SOC analysts, threat hunters, and incident responders aligned with both IT and OT domains. </li> <li> Oversee SOC operational processes, including alert triage, escalation, incident handling, and post-incident reviews. </li> <li> Ensure efficient service delivery by managing SLAs, KPIs, and continuous improvement metrics. </li> </ul> </div> <div> IT/OT Cybersecurity Integration: </div> <div> <ul> <li> Drive alignment between IT and OT security operations to support a converged cyber defense strategy. </li> <li> Collaborate with IT, OT, engineering, and plant operations teams to ensure risk-based visibility and protection. </li> <li> Lead integration of data sources from ICS, SCADA, DCS, PLCs, HMIs, and enterprise IT infrastructure into SIEM/SOAR platforms. </li> <li> Develop and refine OT-specific detection use cases and playbooks tailored to industrial threats. </li> </ul> </div> <div> Threat Intelligence &amp; Response: </div> <div> <ul> <li> Monitor evolving threats, vulnerabilities, and attack vectors targeting both IT and OT systems. </li> <li> Lead proactive threat hunting and analysis activities across IT/OT landscapes. </li> <li> Coordinate incident response activities including containment, investigation, recovery, and root cause analysis. </li> </ul> </div> <div> Governance &amp; Compliance: </div> <div> <ul> <li> Ensure adherence to industry standards and regulatory frameworks such as NIST CSF, IEC 62443, ISO 27001, and NERC CIP. </li> <li> Support audits, risk assessments, and cyber resilience exercises involving IT/OT infrastructure. </li> </ul> </div> </div> <div> Required Qualifications: </div> <div> <ul> <li> Bachelor s degree in Cybersecurity, Engineering, Computer Science, or a related field. </li> <li> 14+ years of experience in cybersecurity operations, with at least 10 years in a leadership role covering both IT and OT domains. </li> <li> Strong knowledge of IT security practices, SOC operations, and ICS/SCADA/OT systems. </li> <li> Experience with SIEM, SOAR, EDR, IDS/IPS, and network security tools (e.g., Splunk, QRadar, Sentinel, Nozomi, Dragos). </li> <li> Familiarity with protocols and systems common in OT (e.g., Modbus, DNP3, OPC, Siemens, Rockwell). </li> </ul> </div> <div> </div> <div> Preferred Qualifications: </div> <div> <ul> <li> Relevant certifications: CISSP, GICSP, GCIA, SANS ICS410/515, CISM, or equivalent. </li> <li> Experience in oil &amp; gas, utilities, energy, or other critical infrastructure sectors. </li> <li> Strong leadership, communication, and stakeholder management skills. </li> </ul> </div> <div> </div> <div> Key Competencies: </div> <div> <ul> <li> Incident response &amp; threat detection </li> <li> OT risk awareness &amp; industrial safety culture </li> <li> Cross-functional leadership </li> <li> Cybersecurity governance </li> <li> Continuous improvement &amp; automation </li> </ul> </div> <div> <div> </div></div>

IT/OT SOC Manager

Explore 973+ Incident response manager in Riyadh this October. Find roles across top companies and apply now to boost your career.

973 incident response manager jobs IN Riyadh

Compliance & Incident Response Manager

Incident Manager

Incident Manager

SIAM Incident Manager

Associate Manager Incident Management

Principal Consultant, DFIR (Unit 42)

IT/OT SOC Manager