arabic-speaking government & sovereign affairs advisor (usd200k)

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application support engineer Jobs in Manama

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information technology help desk technician

Trust Re

<div>
 
 
 JOB PURPOSE:
 
 
 
 This role provides technical assistance to computer users, answer questions and resolve computer problems for users in person, via telephone, or electronically. This role may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
 
 
 
 
 
 
 KEY ACCOUNTABILITES:
 
 
 <ul>
 <li>
 helpdesk tickets and assign them to the appropriate IT team.
 </li>
 <li>
 to support calls and tickets. Diagnose and troubleshoot computer software and hardware issues. Answer user inquiries regarding computer software or hardware operation to resolve problems. Create, update and close tickets in accordance with the agreed service levels.
 </li>
 <li>
 incidents to quickly resolve any unplanned service disruption and address users&rsquo; complaints.
 </li>
 <li>
 end users remotely, over the phone, by email or by site visit.
 </li>
 <li>
 and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
 </li>
 <li>
 up IT equipment for employees and ensure proper installation of cables, operating systems, or appropriate software. Create images and deploy on desktops and laptops.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION, EXPERIENCE:
 
 
 
 Bachelor&rsquo;s Degree in computer science (or IT field).
 
 
 Fresh or recent graduate for the years between 2023 and 2025.
 
</div>

Information Technology Help Desk Technician

Era Projects

Job SummaryWe are seeking a skilled and customer-oriented Service Desk Technician to provide technical support and ensure the efficient operation of IT systems across the organization. The ideal candidate will have strong troubleshooting skills, experience in handling IT support requests, and must be currently based in Bahrain and available for immediate joining.Key Responsibilities<ul><li>Provide first-level IT support to employees via phone, email, or in person.</li><li>Diagnose and resolve hardware, software, and network-related issues.</li><li>Log, track, and resolve support requests using the IT service desk ticketing system.</li><li>Install, configure, and maintain computers, printers, and other IT peripherals.</li><li>Assist with user account setup, password resets, and access management.</li><li>Support Windows operating systems, Microsoft Office applications, and basic network connectivity issues.</li><li>Escalate complex technical issues to senior IT staff when required.</li><li>Maintain accurate documentation of technical issues and solutions.</li><li>Ensure compliance with company IT policies and security procedures.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>2&ndash;4 years of experience in IT support, service desk, or help desk roles.</li><li>Strong knowledge of Windows OS, Microsoft Office, and basic networking.</li><li>Experience with IT ticketing systems and troubleshooting hardware/software issues.</li><li>Good communication and customer service skills.</li><li>Ability to manage multiple support requests in a fast-paced environment.</li><li>Must be locally available in Bahrain.</li><li>Immediate joiners preferred.</li></ul>Preferred Skills<ul><li>Familiarity with Active Directory and user account management.</li><li>Basic knowledge of LAN/WAN networking and Wi-Fi troubleshooting.</li><li>Experience with remote desktop support tools.</li></ul>Job Types: Full-time, Permanent

SERVICE DESK TECHNICIAN

Klystron Global

Key ResponsibilitiesTechnical Support &amp; Troubleshooting<ul><li>Provide support for hardware, software, network, and application related issues</li><li>Diagnose and resolve technical problems including system configuration,</li></ul>account setup, and network connectivity<ul><li>Support Windows, Linux, and Mac OS environments</li><li>Provide remote and on-site technical assistance to users</li><li>Support and maintain Self-Service Kiosk systems and related applications</li><li>Troubleshoot issues related to computer systems, mobile devices, and</li></ul>other IT equipmentIssue Management<ul><li>Identify root causes of issues through targeted troubleshooting</li><li>Track system issues through to resolution within defined SLA timelines</li><li>Escalate complex technical issues to development or infrastructure teams</li><li>Maintain accurate documentation of issues and resolutions</li><li>Prioritize and manage multiple support requests simultaneously</li></ul>Application &amp; Business Support<ul><li>Understand business requirements and coordinate with stakeholders</li><li>Work with development teams to ensure requirements are clearly</li></ul>communicated<ul><li>Support application testing, user acceptance testing (UAT), and</li></ul>deployment<ul><li>Provide feedback to improve application stability and usability</li></ul>Customer &amp; Communication<ul><li>Guide users through troubleshooting steps via phone, email, or chat</li><li>Provide prompt and accurate updates to customers</li><li>Maintain strong and professional relationships with clients and internal</li></ul>teams<ul><li>Follow up with users to ensure systems are functioning properly after issue</li></ul>resolutionDocumentation &amp; Reporting<ul><li>Document technical knowledge, troubleshooting steps, and solutions</li><li>Prepare timely reports and system support documentation</li><li>Maintain internal knowledge bases and manuals</li></ul>Required Qualifications<ul><li>4&ndash;7 years of experience in IT Support, Technical Support, Help Desk, or</li></ul>similar roles<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or</li></ul>related field<ul><li>Strong experience with Windows, Linux, and Mac operating systems</li><li>Experience supporting enterprise applications and IT infrastructure</li><li>Experience supporting Self-Service Kiosk systems</li><li>Working knowledge of SQL and databases</li><li>Familiarity with remote desktop tools and help desk software (e.g.,</li></ul>Zendesk or similar)<ul><li>Good understanding of computer systems, networking, and mobile</li></ul>devices<ul><li>Strong problem-solving and analytical skills</li><li>Excellent communication and customer support skills</li><li>Ability to explain technical concepts clearly to non-technical users</li></ul>Preferred Certifications<ul><li>Microsoft Certifications (MCSA / MCSE or equivalent)</li><li>Cisco Certifications (CCNA or equivalent)</li><li>Linux Certifications (RHCE / Linux+ or equivalent)</li></ul>Additional Requirements<ul><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and collaboratively in a team environment</li><li>Good command of spoken and written Englis</li></ul>Job Type: Full-timePay: BD300.000 - BD600.000 per monthWork Location: In person

Application Support Engineer

Job SummaryWe are looking for a reliable and technically skilled Technical Support Associate to provide IT support and resolve technical issues for users within the organization. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and network-related issues and must be currently based in Bahrain and available for immediate joining.Key Responsibilities<ul><li>Provide technical support to users via phone, email, remote tools, or in person.</li><li>Troubleshoot and resolve hardware, software, and network connectivity issues.</li><li>Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.</li><li>Support Windows operating systems and Microsoft Office applications.</li><li>Manage user accounts, password resets, and access permissions.</li><li>Log and track issues through the IT ticketing or service management system.</li><li>Assist with system upgrades, patches, and routine IT maintenance.</li><li>Document technical problems and solutions for future reference.</li><li>Escalate complex issues to senior IT staff when necessary.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>1&ndash;3 years of experience in technical support or IT support roles.</li><li>Strong knowledge of Windows OS, Microsoft Office, and basic networking concepts.</li><li>Experience troubleshooting hardware and software issues.</li><li>Good communication and problem-solving skills.</li><li>Ability to work independently and handle multiple support requests.</li><li>Must be currently located in Bahrain.</li><li>Immediate joiners preferred.</li></ul>Preferred Skills<ul><li>Familiarity with Active Directory and user account management.</li><li>Experience using IT ticketing systems or help desk software.</li><li>Basic knowledge of LAN/Wi-Fi troubleshooting and remote support tools.</li></ul>Job Types: Full-time, Permanent

TECHNICAL SUPPORT ASSOCIATE

Senior IT Support Engineer (4&ndash;7 Years Experience)Job SummaryWe are seeking a Senior IT Support Engineer to provide technical assistance and ensure the smooth operation of hardware, software, networks, and enterprise applications. The role involves diagnosing and resolving technical issues, configuring systems, and providing both on-site and remote support to internal teams and customers.The ideal candidate will have strong troubleshooting skills, the ability to communicate technical concepts clearly, and experience supporting enterprise applications and IT infrastructure. This role also requires coordination with development teams, stakeholders, and end users to ensure systems are functioning efficiently and meeting business requirements.Candidates with certifications in Microsoft, Cisco, Linux, or similar technologies will have an added advantage.Ultimately, you will be a trusted technical professional who delivers timely, accurate, and reliable solutions to technical challenges.Key ResponsibilitiesTechnical Support &amp; Troubleshooting<ul><li>Provide support for hardware, software, network, and application-related issues</li><li>Diagnose and resolve technical problems including system configuration, account setup, and network connectivity</li><li>Support Windows, Linux, and Mac OS environments</li><li>Provide remote and on-site technical assistance to users</li><li>Support and maintain Self-Service Kiosk systems and related applications</li><li>Troubleshoot issues related to computer systems, mobile devices, and other IT equipment</li></ul>Issue Management<ul><li>Identify root causes of issues through targeted troubleshooting</li><li>Track system issues through to resolution within defined SLA timelines</li><li>Escalate complex technical issues to development or infrastructure teams</li><li>Maintain accurate documentation of issues and resolutions</li><li>Prioritize and manage multiple support requests simultaneously</li></ul>Application &amp; Business Support<ul><li>Understand business requirements and coordinate with stakeholders</li><li>Work with development teams to ensure requirements are clearly communicated</li><li>Support application testing, user acceptance testing (UAT), and deployment</li><li>Provide feedback to improve application stability and usability</li></ul>Customer &amp; Communication<ul><li>Guide users through troubleshooting steps via phone, email, or chat</li><li>Provide prompt and accurate updates to customers</li><li>Maintain strong and professional relationships with clients and internal teams</li><li>Follow up with users to ensure systems are functioning properly after issue resolution</li></ul>Documentation &amp; Reporting<ul><li>Document technical knowledge, troubleshooting steps, and solutions</li><li>Prepare timely reports and system support documentation</li><li>Maintain internal knowledge bases and manuals</li></ul>Required Qualifications<ul><li>4&ndash;7 years of experience in IT Support, Technical Support, Help Desk, or similar roles</li><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>Strong experience with Windows, Linux, and Mac operating systems</li><li>Experience supporting enterprise applications and IT infrastructure</li><li>Experience supporting Self-Service Kiosk systems</li><li>Working knowledge of SQL and databases</li><li>Familiarity with remote desktop tools and help desk software (e.g., Zendesk or similar)</li><li>Good understanding of computer systems, networking, and mobile devices</li><li>Strong problem-solving and analytical skills</li><li>Excellent communication and customer support skills</li><li>Ability to explain technical concepts clearly to non-technical users</li></ul>Preferred Certifications<ul><li>Microsoft Certifications (MCSA / MCSE or equivalent)</li><li>Cisco Certifications (CCNA or equivalent)</li><li>Linux Certifications (RHCE / Linux+ or equivalent)</li></ul>Additional Requirements<ul><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and collaboratively in a team environment</li><li>Good command of spoken and written English</li></ul>Job Type: Full-timePay: BD300.000 - BD600.000 per monthApplication Question(s):<ul><li>Are you in Bahrain ?</li><li>Do you have experience in supporting self-service Kiosks?</li></ul>Work Location: In person

Senior IT Support Engineer

Jadara Training Centre

We are currently looking for dedicated and customer-focused Bahraini candidates to join our team as Customer Service &ndash; Front Desk. In this role, you will be the first point of contact for customers and visitors, ensuring a welcoming experience while delivering professional support and accurate information. This position is an excellent opportunity to build a career in customer service within a supportive, growth-oriented environment.Key Responsibilities<ul><li>Welcome and assist customers/visitors professionally at the front desk.</li><li>Handle daily customer inquiries in person, by phone, email, or messaging channels.</li><li>Provide accurate information about services, policies, and procedures.</li><li>Manage appointments, schedules, and customer registrations as required.</li><li>Resolve customer concerns and complaints efficiently, escalating when necessary.</li><li>Maintain clear records of customer interactions, requests, and follow-ups.</li><li>Coordinate with internal departments to ensure timely customer support.</li><li>Ensure the reception/front desk area is organized, presentable, and well-prepared.</li><li>Maintain confidentiality and professionalism when handling customer information.</li><li>Support administrative/front-office tasks assigned by the supervisor/management.</li></ul>Requirements<ul><li>Bahraini nationality with a valid MOL Profile (active file at the Ministry of Labor).</li><li>Diploma or degree is preferred (any relevant field such as Business Administration, Accounting, or Customer Service).</li><li>Previous customer service/front desk experience is an advantage.</li><li>Strong communication and interpersonal skills (Arabic and English preferred).</li><li>Professional appearance, positive attitude, and a strong work ethic.</li><li>Strong problem-solving skills and ability to stay calm under pressure.</li><li>Basic computer skills (MS Office; experience with CRM/front desk systems is a plus).</li><li>Ability to work independently and as part of a team.</li><li>High ethical standards and commitment to customer satisfaction.</li></ul>**** Important Note: This job posting is ONLY for Bahraini candidates with a valid MOL Profile. ****Job Type: Full-timePay: BD390.000 - BD440.000 per month

Customer Service Coordinator (Front Desk) - Bahrainis Only

Computer World S.P.C.

Candidates should have worked in IT Operations for a Bank or financial institutions. (3 to 4 years experience)<ul><li>Run the daily, monthly, and yearly end of day processes</li><li>Monitor Data Centres with one weekly visit to DR site</li><li>Monitor the system for equipment failure or performance issues.</li><li>Notify supervisor or computer maintenance technicians of equipment malfunctions.</li><li>Attend to logged calls related to IT Operations in Service desk management system </li><li>Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.</li><li>Operate spread sheet programs and other types of software to load and manipulate data and to produce reports.</li><li>Load peripheral equipment with consumables and media</li><li>Answer telephone calls to assist computer users encountering operational issues</li><li>Help Service Desk engineers to test and diagnose computer hardware and software</li><li>Run the operation of computer hardware systems, including coordinating and scheduling the use of computers and networks to ensure efficient use.</li><li>Track reported problems and associated solutions</li><li>Follow-up daily cases and ensure that the required actions are taken</li><li>Further develop technical aptitude and customer service knowledge, skills, and abilities.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: BD450.000 - BD500.000 per monthApplication Question(s):<ul><li>Are you currently available in Bahrain?</li></ul>Experience:<ul><li>IT Operations: 3 years (Preferred)</li></ul>

IT Operations

Explore 174+ Information technology help desk technician in Manama this March. Find roles across top companies and apply now to boost your career.