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information technology technical support

Infoline

<div>
 <p>
  <strong>
   Job Title
  </strong>
  : IT Support Agent
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Contract Duration:
  </strong>
  One Year Extendable
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role / Responsibility
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <ul>
  <li>
   Log in the tickets received from the AIVS end-users .
  </li>
  <li>
   Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
  </li>
  <li>
   Be aware of SLAs, as per the agreement
  </li>
  <li>
   Address AIVS users' tickets regarding software, and networking.
  </li>
  <li>
   Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
  </li>
  <li>
   Must be aware of the functionality of the AIVS system and its workflow.
  </li>
  <li>
   Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
  </li>
  <li>
   Report issues in the support ticket tool by adding adequate description
  </li>
  <li>
   Immediate closure of the ticket after resolution
  </li>
  <li>
   Must understand the full support workflow
  </li>
  <li>
   Provide prompt and accurate feedback to AIVS end-users
  </li>
  <li>
   Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
  </li>
  <li>
   Prepare and submit the reports, as per agreement
  </li>
  <li>
   Prepare reports as requested by management
  </li>
  <li>
   Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
  </li>
  <li>
   Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
  </li>
  <li>
   Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
  </li>
  <li>
   Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
  </li>
  <li>
   Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Experience
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <ul>
  <li>
   4+Years Web Application and mobile Support Experience
  </li>
  <li>
   MIS and reporting
  </li>
  <li>
   Must understand how to qualify tickets and provide as first call resolution (FCR).
  </li>
  <li>
   Excellent problem-solving skills and documentation skills
  </li>
  <li>
   Proven customer service skills
  </li>
  <li>
   Excellent in Troubleshooting
  </li>
  <li>
   Advanced experience in Microsoft Office
  </li>
  <li>
   to Familiar with Information Technology - Software Development
  </li>
  <li>
   ERP, CRM
  </li>
  <li>
   Mobile applications, Power BI
  </li>
  <li>
   Oracle , UI Path
  </li>
  <li>
   Good communication skills (verbal and written)
  </li>
  <li>
   Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
  </li>
  <li>
   Location Muscat Governance
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Technical Support

Klystron Global

<p>Job Responsibilities</p><ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Hands on experience in supporting ATM or Kiosks</li><li>Hands on experience in supporting applications</li><li>Good understanding of SQL</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li><li>Good command of English.</li><li>Driving license is mandatory</li></ul><p>Job Type: Full-time</p><p>Pay: RO300.000 - RO400.000 per month</p>

Application Support Engineer ( Hardware & Software )

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>06/16/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Energy and Utilities
</div></div><div><p>Work Experience</p>
<div>15+
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div>This is a full-time on-site role as a Chief Technology Officer (CTO) located in Muscat. The CTO will be responsible for defining and implementing the company&rsquo;s technology and industrial strategy, leading the technical setup of the factory, and ensuring the integration of engineering processes across mechanical, electrical, hydraulic, and composite manufacturing. The role includes overseeing technology transfer from OEM partners, ensuring compliance with international standards (IEC, ISO), and managing the technical roadmap from initial production ramp-up to mass manufacturing. Daily responsibilities include cross-functional coordination with engineering, quality assurance, and operations teams, as well as direct engagement in factory layout, equipment commissioning, and certification processes.</div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li>
Proven experience in industrial manufacturing or engineering leadership, ideally in wind energy, aerospace, or heavy equipment sectors<br>
</li><li>
Deep understanding of nacelle, hub, blade, or tower production processes, including composite manufacturing and mechanical assembly<br>
</li><li>
Expertise in factory setup, process design, and industrial technology implementation<br>
</li><li>
Familiarity with IEC 61400 standards and quality systems (ISO 9001, ISO 45001)<br>
</li><li>
Strong leadership and communication skills, capable of managing multidisciplinary engineering teams<br>
</li><li>
Proficiency in technology licensing, product industrialization, and scaling of production<br>
</li><li>
Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field; a Master&rsquo;s degree or MBA is an advantage<br>
</li><li>
Experience working with international OEMs and knowledge of technology transfer protocols is a plus<br>
</li><li>
Fluency in English; knowledge of Arabic or Chinese is an asset</li></ul></div><div></div>

Chief Technology Officer (CTO)- Industrial manufacturing

G-NIUS | Powered by Goodman Masson

<div>
 <p>
  We are seeking an experienced IT Support Engineer (Infrastructure &amp; Operations) to join a well-established organisation in Muscat, Oman. This is a full-time, on-site position offering the opportunity to take hands-on ownership of the entire IT production environment and ensure rock-solid, secure, and locally compliant infrastructure that supports business growth and operational continuity.
 </p>
 <p>
  As IT Support Engineer, you will be the go-to technical expert responsible for the day-to-day operation, monitoring, and evolution of all on-premise (and colocation) infrastructure, platforms, and office IT services in a fast-moving commercial environment.
 </p>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <br/>
  <li>
   Manage and support of the full IT infrastructure stack (servers, storage, networking, telephony, Wi-Fi, end-user workplaces).
  </li>
  <li>
   Deploy, maintain, and continuously improve locally hosted / colocation IT services in full compliance with government regulations and data-sovereignty requirements.
  </li>
  <li>
   Implement and enforce standards, policies, processes, and procedures for infrastructure operations and information security.
  </li>
  <li>
   Perform capacity planning and scalability improvements to support business growth.
  </li>
  <li>
   Lead change management and smooth, low-risk deployment of updates and new solutions into production.
  </li>
  <li>
   Own incident, problem, and issue management - rapid resolution and root-cause analysis for production incidents.
  </li>
  <li>
   Design, build, and operate comprehensive monitoring and alerting solutions to meet business SLAs and enable proactive issue prevention.
  </li>
  <li>
   Provide 2nd/3rd-line support for office IT (network, VPN, Wi-Fi, IP telephony, printers, workstations, Microsoft 365/Exchange).
  </li>
  <li>
   Manage relationships with local ISPs, colocation providers, and hardware/software vendors.
  </li>
  <li>
   Contribute to IT budgeting, licensing, and asset lifecycle management.
  </li>
 </ul>
 <br/>
 <p>
  Requirements:
 </p>
 <ul>
  <br/>
  <li>
   Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
  </li>
  <li>
   Minimum 4-6 years of hands-on experience in IT infrastructure and operations support.
  </li>
  <li>
   Strong working knowledge of:
   <br/>
   <p>
    Windows Server (AD, DNS, DHCP, GPO), Exchange/Exchange Online
   </p>
   <p>
    Networking (LAN/WAN, Cisco/MikroTik/Fortinet, VLANs, VPN, firewalls)
   </p>
   <p>
    Virtualization (VMware or Hyper-V) and shared/nas storage
   </p>
   <p>
    Cloud platforms (AWS, Azure, or GCP exposure is a plus but all services must remain local)
   </p>
   <p>
    Monitoring tools (Zabbix, PRTG, Nagios, SolarWinds, etc.)
   </p>
  </li>
 </ul>
 <br/>
 <ul>
  <br/>
  <li>
   Solid understanding of ITIL practices (incident, problem, change, capacity management).
  </li>
  <li>
   Experience running on-premise or colocation environments under strict regulatory and data-residency rules.
  </li>
  <li>
   Excellent analytical and troubleshooting skills with a proactive, "own-until-fixed" mindset.
  </li>
  <li>
   Good communication skills and ability to explain technical topics to non-technical stakeholders.
  </li>
  <li>
   Intermediate or higher written and spoken English (Arabic is an advantage).
  </li>
  <li>
   Relevant certifications (MCSE, CCNA, CompTIA Server+, ITIL Foundation, etc.) are highly desirable.
  </li>
 </ul>
</div>


IT Support Engineer (Infrastructure & Operations)

Fortinet

<div><p><b>Systems Engineer
</b></p><p><b>Location &ndash; Muscat, Oman
</b></p><p>We are looking for a Systems Engineer to work closely with a sales representative in Oman. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.<br>
</p><p></p><p><b>With us you will<br>
</b></p><p></p><ul><li>Lead all technical aspects of a sales cycle with the Enterprise customers, from the initial RFIs, through to RFPs &amp; RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.
</li><li>Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution which outperforms the competitor offering.
</li><li>Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.
</li><li>Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet&rsquo;s ability to provide long lasting protection against the ever-evolving threats.
</li><li>Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.
</li><li>Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.
</li>Maintain accurate activity, contact, and account technical information of all customers and prospects in our CRM (Salesforce).<br>
<li>
</li></ul><p></p><p><b>Apply if you<br>
</b></p><p></p><ul><li>Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable. The CISSP accreditation would also be beneficial.
</li><li>Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
</li><li>Can demonstrate your problem solving skills and how this has impacted key wins within your current organisation.
</li><li>Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.
</li><li>Have a strong understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
</li></ul><p><b>What you can expect from us<br>
</b></p><p></p><ul><li>Excellent training and development opportunities, providing you with all the tools you need to be successful.
</li><li>An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone&rsquo;s thoughts and opinions.
</li><li>The opportunity to be part of an innovative, collaborative and winning team.
</li>A competitive salary and incentive compensation package, including stock awards, health and welfare benefits.<br>
<li>
</li></ul><p></p><p>From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. Today, we secure the largest enterprises, service providers and government organizations around the world.<br>
</p><p></p><p>Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network &ndash; today and into the future. We have proven to be a truly innovative technology driven network security company with over 619 registered Global Patents. This is over 3 times more than our closest most innovative competitor!
 </p><p>#LI - AB1</p></div><p></p>

Systems Engineer - Oman

Klystron Global LLC

<p><b>Job Summary</b></p><p>Application Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.</p><p><b>Job Responsibilities</b></p><ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul><p><b>Job Requirements</b></p><ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: RO300.000 - RO500.000 per month</p><p>Application Question(s):</p><ul><li>Do you have Oman Driving License?</li></ul>

Application Support Engineer

Hikvision MEA

<div>
 <p>
  <strong>
   <u>
    About Us:
   </u>
  </strong>
 </p>
 <p>
  At Hikvision, our vision is to &ldquo;Empower vision for the security and sustainable growth of the world&rdquo;. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Be part of a team that is making a difference.
   </u>
  </strong>
 </p>
 <ol>
  <li>
   <strong>
    Leadership
   </strong>
   : Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.
  </li>
  <li>
   <strong>
    Culture
   </strong>
   : At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.
  </li>
  <li>
   <strong>
    Benefits
   </strong>
   : We offer a comprehensive benefits package that includes family health insurance, flexible working hours, professional development opportunities.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Your Role:
   </u>
  </strong>
 </p>
 <p>
  As a Technical Support Engineer, you will have key responsibilities.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for the technical support and service work for the headquarters to connect with overseas regions.
  </li>
  <li>
   Follow up business opportunities, facilitate the implementation of pre-sales projects, and work with local teams to complete KPIs.
  </li>
  <li>
   Lead the product access compliance management in the responsible region.
  </li>
  <li>
   Product training, explore customer needs and pain points, and cooperate with sales staff to complete distributor product training.
  </li>
  <li>
   Product management, push the R&amp;D department and the marketing department to complete the release of overseas products and related documents.
  </li>
  <li>
   Cooperate with local sales team to provide necessary support.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    What We're Looking for:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Engineering
  </li>
  <li>
   3 years or above working as ELV presales and support Engineer, familiar with CCTV, Access control, intercom or other related ELV system and product
  </li>
  <li>
   CCNA, or pass other security manufacturer certified training is preferred
  </li>
  <li>
   Experience in dealing with Projects management
  </li>
  <li>
   Experience in Product selection and solution design
  </li>
  <li>
   Excellent public speaking skills and Good at making presentations
  </li>
  <li>
   Capable to deal with both pre-sales and after sales support
  </li>
  <li>
   Sensitive and always updated to new technology
  </li>
  <li>
   Strong logic and a sharp ability to locate technical issues
  </li>
  <li>
   Enthusiastic and responsible
  </li>
  <li>
   Good command on written and spoken English, experience in making testing reports and feedback would be an advantage
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Join us:
   </u>
  </strong>
 </p>
 <p>
  If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.
 </p>
</div>


Technical Support Engineer

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