customer support specialist Jobs in Alexandria

customer support specialist

female indoor sales representative Jobs in Alexandria

female indoor sales representative

guest relations agent

inside sales representative provider relations

swiss lebanon

One of the fastest growing Insurance company in the middle eastWe're looking for enthusiastic, motivated, and dedicated( senior Sales manager) who want to make a difference by protecting the lives, family, and assets of others while growing their career in insurances sales.Responsibilities:Hire and manage the inside sales representatives teamDevelop sales aids and training programsLead and motivate our team dailySet and track sales targets for your team3+ Years in InsuranceMinimum 3+ years of management experience in an inside sales environmentHave a top-quality work ethicStrong management and leadership skillsStrong writing skills and e-mail etiquetteGoal-oriented, competitive and driven to succeedExcellent interpersonal and team management skillsHave a positive mental attitude-Sales experience is an advantage-Highly motivated and target drivenLive in (Alexandria) onlyWhat We OfferBase plus Performance BonusesHealth InsuranceEmployee Referral BonusExtensive Paid Product trainingIf your interested call me directly 01010130695Job Types: Full-time, PermanentPay: E&pound;10,000.00 - E&pound;20,000.00 per monthExpected Start Date: 01/11/2025

Insurance Sales Manager(alexandria)

Omnie

Job Description:We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.Responsibilities:<ul><li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li><li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li><li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li><li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li><li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li><li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li><li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li><li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li><li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li></ul>Requirements:<ul><li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li><li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li><li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li><li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li><li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li><li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li><li>Proficiency in using CRM systems and other customer service tools.</li><li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li><li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li><li>Experience in process improvement and the ability to identify areas for operational efficiency.</li></ul>Qualifications:<ul><li>Proven experience as an E-Commerce Customer Service Representative or similar customer support role.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Strong problem-solving skills and a proactive approach to resolving issues.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Ability to multitask, prioritize, and manage time effectively in a remote work environment.</li><li>Empathetic and patient demeanor with a customer-centric mindset.</li></ul>Education and Experience:<ul><li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li></ul>PLEASE READ (IMPORTANT):<ul><li>PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.</li><li>Note that we will not review submissions without a resume and a voice or video recording.</li></ul>Wage:<ul><li>$2.50 USD per hour</li></ul>Schedule:<ul><li>TBD</li></ul>Why Join Us?<ul><li>Be part of a dynamic and growing team.</li><li>Work remotely with a flexible and supportive environment.</li></ul>If you&rsquo;re passionate helping customers, and thrive in a fast-paced environment, we&rsquo;d love to have you on our team! Apply now to be our Customer Service Representative!Job Type: Full-timeApplication Question(s):<ul><li>Please paste the link to your voice introduction here.</li><li>How many years of experience with E-commerce do you have?</li></ul>

Customer Service Representative (EG)

Paradise Inn Group

<div><div>Guest Relations Agent. 
</div><div>
Job Summary:</div><div>
The Guest Relations Agent plays a vital role in ensuring each guest enjoys a comfortable and pleasant stay, making full use of the hotel&rsquo;s services and amenities. This position is key to enhancing guest satisfaction, fostering guest loyalty, and supporting the hotel&rsquo;s long-term success. The agent also handles and resolves issues efficiently to contribute to smooth daily operations. 
</div><div>
Key Responsibilities:</div><ul><li>
Review arrival lists to identify and prepare for VIP guests.</li><li>
Personally greet VIP guests and serve as their point of contact throughout their stay.</li><li>
Provide guests with accurate information about hotel services, amenities, and local attractions.</li><li>
Log all guest interactions using CRM software or a logbook to maintain service continuity.</li><li>
Demonstrate empathy and problem-solving skills when handling guest complaints or concerns.</li></ul><div></div><div> 
Requirements:</div><ul><li>
2&ndash;3 years of experience in a similar role within the hospitality industry.</li><li>
Bachelor&rsquo;s degree in Tourism, Hotel Management, or a related field.</li><li>
Active listening skills to understand and anticipate guest needs.</li><li>
Strong problem-solving abilities to handle guest issues efficiently.</li><li>
Excellent oral communication skills for interacting with guests and team members.</li><li>
Ability to multitask and prioritize guest needs in a dynamic environment.</li><li>
Proficient computer skills, including use of reservation systems, email, and CRM software.</li><li>
Familiarity with hotel health and safety standards.</li></ul> 

About Paradise Inn Group: 
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</div>

Guest Relations Agent

Caduceus Lane

Job Objective#Leadership Role responsible for the overall strategic direction. This role aligns an organization's people strategy with its overall business goals, providing strategic HR guidance and delivering people solutions that align with the company's long-term objectives. #This role goes beyond traditional HR by proactively partnering with business leaders to build organizational capability, manage talent, and drive key initiatives, and ensure HR strategies support business growth and employee engagement. #dedicated to providing human resources guidance that supports business objectives and fosters a positive, high-performing culture. For interested professionals submit your cv to talent.acquisition@caduceuslane.comJob Description# Act as a senior advisor to executives and business leaders on HR strategy, organizational design, workforce planning, and cultural transformation. # Collaborate with Operations leads to align HR initiatives with the overall business strategy. # Lead succession planning, talent reviews, and leadership development programs. # Drive the talent agenda by collaborating on succession planning, talent reviews, and performance management processes. # Coach managers on how to effectively develop their teams, identify high-potential performance management processes., and address performance gaps. # Oversee performance management processes, ensuring fairness, transparency, and alignment with business objectives. # Drive employee engagement strategies that foster an inclusive, high-performance culture. # Serve as a change champion during organizational transformation and business expansion. # Lead and support initiatives that enhance organizational effectiveness, such as team building, culture-building programs, and employee engagement surveys. # Use data and insights to diagnose organizational health and recommend proactive solutions. # Utilize HR metrics and data (e.g., turnover, engagement, headcount) to identify trends, inform decision-making, and measure the effectiveness of HR initiatives. # Provide guidance on complex employee relations matters, ensuring risks are managed appropriately. # Proactively manage and resolve complex employee relations issues, conducting thorough and objective investigations as needed. # Provide guidance on disciplinary actions, conflict resolution, and grievance procedures in compliance with company policy and labor laws. # Serve as a liaison between the business unit and HR's Centers of Excellence (e.g., Learning &amp; Development, Talent Acquisition, Cmpensation ) to roll out and implement company wide H programs and InitiativesQualifications#Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred). #20+ years of progressive HR experience, with at least 5 years in a senior HR leadership or HRBP role. # Proven experience in strategic HR partnering at a director or head level in a multinational or large scale organization. # Strong expertise in organizational development, talent management, and change management. # Excellent knowledge of labor laws, HR policies, and global HR practices. # Exceptional communication, influence, and stakeholder management skills. # Strong understanding of business operations, financial drivers, and how HR initiatives impact business outcomes. # Core Competencies Leadership &amp; People Management Change Management &amp; Transformation. # HR &amp; People Analytics Strategic Thinking &amp; Business Acumen , Strong Interpersonal &amp; Influencing Skills , High Integrity &amp; ConfidentialityJob Type: Full-time

Human Resources Business Partner

Platinumlist

<div>Position Overview 
We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we&rsquo;d love to hear from you.
Key Responsibilities<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Assist customers with questions related to products, services, orders, and account management.</li>
<li>Resolve complaints and issues efficiently, ensuring customer satisfaction and retention.</li>
<li>Maintain accurate records of customer interactions and transactions in the CRM system.</li>
<li>Collaborate with other departments to resolve complex cases and improve customer experience.</li>
<li>Provide product and service information, troubleshoot technical issues, and guide customers through solutions.</li>
<li>Follow up with customers to ensure issues are fully resolved and provide updates as needed.</li>
<li>Stay updated on company policies, products, and services to provide accurate information.</li>
<li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li>
</ul>Requirements
Qualifications<ul>
<li>Fluency in Arabic and English (written and verbal) is required.</li>
<li>Prior experience in customer service, preferably in a call center or similar environment.</li>
<li>Strong communication and interpersonal skills with the ability to empathize and build rapport with customers.</li>
<li>Proficiency in using CRM systems, chat platforms, and other customer service tools.</li>
<li>Problem solving skills and the ability to handle stressful situations calmly and effectively.</li>
<li>Excellent organizational skills with attention to detail and accuracy.</li>
<li>Availability to work on a shift basis, including weekends and public holidays, if required.</li></ul></div>

Customer Support Specialist

<div><div>Job Summary:</div><div>
The Sales Executive is responsible for generating revenue by acquiring new clients, maintaining existing relationships, and maximizing hotel bookings through proactive sales strategies. The role requires a dynamic individual with a deep understanding of the hospitality industry and a strong network in the tourism and corporate sectors. 
</div><div>
Key Responsibilities: 
</div><div>
Sales &amp; Business Development:</div><ul><li>
Identify and target potential clients in the travel, corporate, and event sectors.</li><li>
Conduct regular sales calls, client meetings, and site visits.</li><li>
Develop and execute strategic sales plans to achieve revenue targets.</li><li>
Promote hotel services including room bookings, event venues, and catering.</li></ul><div> 

Client Relationship Management:</div><ul><li>
Build and maintain strong client relationships through regular communication.</li><li>
Handle inquiries, negotiate rates, and finalize contracts.</li><li>
Ensure seamless service delivery by collaborating with other hotel departments.</li></ul><div> 

Market Analysis &amp; Reporting:</div><ul><li>
Conduct market research to identify new business opportunities.</li><li>
Monitor competitor activity and market trends.</li><li>
Prepare and submit sales reports, forecasts, and performance analyses.</li></ul><div> 

Marketing &amp; Events:</div><ul><li>
Collaborate with the marketing team to develop promotional campaigns.</li><li>
Represent the hotel at trade shows, networking events, and industry exhibitions.</li>
Assist in organizing in-house promotional events and FAM (familiarization) trips. 
<li>
</li></ul><div>
Qualifications &amp; Skills:</div><ul><li>
Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field (Fresh Graduates)</li><li>
English Language proficiency is a must.</li><li>
Proven experience in hotel sales or a related hospitality role is a plus.</li><li>
Excellent communication, negotiation, and presentation skills.</li><li>
Ability to build and maintain professional relationships.</li><li>
Results-driven with strong problem-solving abilities.</li></ul><div></div><div> 
Working Conditions:</div><ul><li>
Ability to work flexible hours, including evenings, weekends, and holidays.</li>
Frequent travel for client meetings and industry events may be required. 
<li>
</li></ul><div>
Salary &amp; Benefits:</div><ul><li>
Salary From 7000 L.E to 9000 L.E + Monthly Incentive.</li><li>
Social &amp; Medical Insurance</li></ul> 

About Paradise Inn Group: 
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</div>

Sales Executive (Hotels Experience Only)

dubizzle MENA

<div>Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people&rsquo;s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As a Sales Account Manager, you will be responsible for acquiring new business and account managing the existing business using the 6 stages of sales (Prospecting &amp; out search, Knowing your customer, Setting meetings using gathered information, Offering Proposal, Closing the deal, Follow up &amp; Account management).
In this role, you will:
Achieve monthly targets (renewal and acquisition) with consistency;
Manage existing accounts and increase their book of business;
Ensure daily farming to increase database in terms of leads and referrals;
Increase our market share by selling our B2B products to new customers;
Manage and arrange meetings with clients for acquisition, renewals, and upgrades;
Increase our client satisfaction by performing account management services with them;
Regularly update the reporting dashboard to reflect all sales activities;
Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues;
Collect market insights and stay up to date with laws and local development news.
Requirements
Bachelor&rsquo;s degree in marketing or sales or related field.
1 to 3 years of relevant sales experience;
Has a successful record in exceeding or achieving the assigned targets consistently;
Experience in farming and cold calls.
Knowledge of the Automotive market in Egypt;
Knowledge of the Subscription industry;
Familiar with tech, e-commerce;
Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
Excellent in English Communication skills, both verbal and written.
Excellent in prospecting, cold calls and generating leads;
Excellent communication, negotiation, time management and presentation skills;
Excellent in converting leads into paying customers.
Positive/Flexible/Presentable/Committed;
Eager for success;
Has plug and play attitude.
Benefits<ul>
<li>A fast paced, high performing team.</li>
<li>Comprehensive Health Insurance</li>
<li>Life Insurance</li>
<li>Rewards &amp; Recognitions</li>
Learning &amp; Development opportunities 
<li>
</li></ul> 
#Egyptdubizzle</div>

Sales Account Manager- dubizzle Cars (Alexandria)

Explore 20+ Inside sales representative provider relations in Alexandria this October. Find roles across top companies and apply now to boost your career.