accounts manager Jobs in Islamabad Pakistan

accounts manager

assistant manager it ( am it ) Jobs in Islamabad Pakistan

assistant manager it ( am it )

client systems technical support administrator Jobs in Islamabad Pakistan

client systems technical support administrator

contributor account management, senior analyst Jobs in Islamabad Pakistan

contributor account management, senior analyst

intern technical support engineer Jobs in Islamabad Pakistan

intern technical support engineer

internal technical account manager

Prime System Solutions

<div>
 The Inside Technical Account Manager (iTAM) duties include quoting hardware and software, compiling and sending agreements and scopes of work for electronic signature, receiving and processing hardware and inventory. They also work closely with internal teams and our clients to determine their product needs and ensure that the right products are delivered on time. In addition, iTAMs manage and reconcile inventory in multiple locations. They work with Outside Technical Account Managers (oTAM) to ensure the highest level of client satisfaction; building and maintaining strong working relationships and helping to manage accounts efficiently and effectively.
 <br/>
 <br/>
 General Purpose: Assists the oTAM in the maintenance of client health through service delivery, planning and execution, client satisfaction, emphasis on prevention and consultative advice and management of support services of assigned Managed Services accounts.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Across client base:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist Technical Account Managers (oTAMs) with client expirations and renewals
  </li>
  <li>
   Process procurement requests for hardware and software
  </li>
  <li>
   Compile and send contracts, agreements and scopes of work to clients for approval
  </li>
  <li>
   Receiving and processing of equipment and inventory
  </li>
  <li>
   Physical reconciliation of inventory in multiple locations
  </li>
  <li>
   Administration of our Hardware As A Service (HAAS) program
  </li>
  <li>
   Cultivate and "own" relationships with our various distributors, vendors and partners
  </li>
  <li>
   Provide additional administrative support to the Technical Account Management department as needed
   <br/>
   <br/>
  </li>
 </ul>
 Associate's or Bachelor's Degree in a related field from an accredited university or college or equivalent experience
 <br/>
 <br/>
 <ul>
  <li>
   Strong client orientation
  </li>
  <li>
   Ability to build and nurture strong and lasting relationships
  </li>
  <li>
   Two or more years of client service experience
  </li>
  <li>
   Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction
  </li>
  <li>
   Fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, SMTP, LANs, WANs and Wireless
  </li>
  <li>
   Experience with Microsoft server and client technologies
  </li>
  <li>
   Excellent oral and written communication: ability to communicate information and ideas in speech and writing so that others (technical and non-technical) will understand
  </li>
  <li>
   Critical thinking: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions
  </li>
  <li>
   Problem analysis and resolution both at a strategic and functional level: ability to identify complex problems and review related information to develop and evaluate options and implement solutions
  </li>
  <li>
   Planning: ability to think ahead and plan over a six month to one year time span
  </li>
  <li>
   Time management: ability to organize and manage multiple priorities
  </li>
  <li>
   Extreme detail orientation
  </li>
  <li>
   Ability to work collaboratively within a team as well as independently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Valued but Not Required Skills and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Current engineering certifications: A+, Net +, MCSA, CCENT, CSSA, CCA
  </li>
  <li>
   Experience with SonicWALL and Cisco technologies in routing, switching, firewall, and VPN access
  </li>
  <li>
   Experience with remote access environments such as Citrix and/or terminal services
  </li>
 </ul>
</div>


Internal Technical Account Manager

Zones IT Solutions

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
 <br/>
 <br/>
 Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
 <br/>
 <br/>
 coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 <br/>
 <br/>
 What you&rsquo;ll do as the Customer Success Manager 2:
 <br/>
 <br/>
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
  </li>
  <li>
   Creating quotations, processing sales orders, responding to RFQs.
  </li>
  <li>
   Deal Registrations for major OEMs.
  </li>
  <li>
   Maintaining and updating customer price books.
  </li>
  <li>
   Own overall operational account(s) health
  </li>
  <li>
   Internal reporting to ensure key SLA and metrics are being met.
  </li>
  <li>
   Conduct operationally focused business reviews routinely with Account manager and Client.
  </li>
  <li>
   Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
  </li>
  <li>
   Listen for customer pain points and coordinate the appropriate resources to alleviate.
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Provide quick resolution to client concerns.
  </li>
  <li>
   Coordinate with internal operational teams to minimize risks.
  </li>
  <li>
   Performance Management
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Ensure support consistency across assigned accounts.
  </li>
  <li>
   Measure performance against SLAs
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Own and manage the client operational relationship.
  </li>
  <li>
   Consistent engagement with key operational contacts at the client
  </li>
  <li>
   Understanding of client&rsquo;s needs and Zones operational offerings
  </li>
  <li>
   Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
  </li>
  <li>
   Ensuring any client-related issues are properly addressed to the satisfaction of the client.
  </li>
  <li>
   Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
  </li>
  <li>
   Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
  </li>
  <li>
   Ensure account documentation is up to date and accurate.
  </li>
  <li>
   Identify opportunities for account development.
  </li>
  <li>
   Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
  </li>
  <li>
   Drive account entanglement through the expansion of operational offerings
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
  </li>
  <li>
   Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
  </li>
  <li>
   Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 years of customer service and/or account management experience
  </li>
  <li>
   Familiarity with order fulfillment, corporate purchasing
  </li>
  <li>
   Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
  </li>
  <li>
   Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Experience presenting to top-tier clients.
  </li>
  <li>
   Ability to work with little or no supervision.
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 <br/>
 <br/>
 Job timings: 2:00 PM to 10:30 AM (Pk time)
</div>


Client Success Manager – 2

L'Oréal

<div><div><b>OVERVIEW</b></div><div>
Key Account Manager will be responsible for driving retail sell-out, growing market share &amp; managing P&amp;L down for the specified region. Maintaining strong commercial relationships with key accounts in order to grow customer business and enhance L'Oreal Pakistan business through implementing annual joint business plan. Maximizing profitability of the accounts managed and achieving or exceeding set targets on volume, value, distribution and brand presence in line with divisional strategy.</div><div></div><div><b><br>
KEY JOB ACCOUNTABILITIES</b></div><div><ul><li>
Develop the short- and long-term Account strategy; propose promotional strategy in line with the Company objectives and ensure their follow-up.</li><li>
Builds the action plan to implement the Commercial strategy at key account level.</li></ul></div><div></div><p><br>
Budget Management &amp; Forecasting:</p><div><ul><li>
Actively participate in forecasting discussion to develop joint forecast in coordination with Marketing, Finance, Operations &amp; Trade Marketing.</li><li>
Ensure stocks replenishment and branch wise forecast is followed up on monthly basis</li><li>
Ensure saving on trade spend budget Year on Year to reduce gross to net spends</li></ul></div><div></div><p><br>
Category Development:</p><div><ul><li>
Identify customer trends and customer buying behaviors at Key Accounts to develop plans with Marketing and Trade Marketing team to maximize profit for the organization's product line.</li><li>
Partner with Marketing &amp; Trade Marketing team for development of category projects at aligned JBP stores with Store P&amp;L Projection by Category Project.</li></ul></div><div></div><p><br>
Operations Management:</p><div><ul><li>
Ensure and follow a retailer-centric account planning process to reach alignment with each client and design a retailer specific business development plan.</li><li>
Builds and execute key accounts Joint Business Plan with customers by creating win-win situation.</li><li>
Drive operational efficiency through extended team.</li><li>
Partner with marketing and trade marketing for implementation of marketing programs and building blocks.</li><li>
Perform periodic checks on sales hygiene, sell in vs sell out at weighted channels</li><li>
Ensure stock rotation, reduction of market expiries in collaboration with trade marketing and distributor teams.</li><li>
Ensure distributor order is in line with catalogue and forecasted sales.</li><li>
Ensure Branch wise agile stock is present and getting to rotation in line with forecasted number.</li><li>
Quarterly update SKU catalogue to ensure service level compliance.</li><li>
Ensure regular tracking and execution of all the sales counterparts, locked as per contract i.e. SOS &amp; OCA etc.</li></ul></div><div></div><p><br>
Compliance &amp; Ethics</p><div><ul><li>
Ensuring compliance on-ground for all activations in their scope/geography as per company processes &amp; policies</li><li>
Ensure distribution partner practices are compliant with company policies and escalate if required.</li></ul></div><div></div><p><br>
Sales Target Delivery</p><div><ul><li>
Achieve planned / forecasted secondary sales number in line with agreed customer and channel wise phasing for the assigned region.</li><li>
Manage all lines of the P&amp;L, from sell-in down to gross margin, retail sell out and share position in the market to ensure delivery of key KPIs both internally &amp; externally.</li><li>
Achieves and builds the channel/group of accounts results: turnover, market share, profit; consolidates, steers budget and P&amp;L.</li></ul></div><div></div><p><br>
Business Development:</p><div><ul><li>
Identify new business opportunities which deliver value for both L'Or&eacute;al &amp; the customer, considering the impact for the team and the wider channel</li><li>
Contribute in designing future retailer initiatives and collaborations; ensuring the brands maximizes all available opportunities in store and online.</li><li>
Work with the trade marketing team to identify additional retail opportunities for the category.</li><li>
Customer Satisfaction, Retention and Key Corporate Relationships</li><li>
Builds a strong network with key stakeholders at the retailer.</li><li>
Ensure agreed service level targets are maintained for accounts.</li><li>
Builds a compelling story to get retailer buy-in.</li><li>
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.</li></ul></div><div></div><div><br>
Business Report(s) Development &amp; Professional Recommendations:</div><div><ul><li>
Collect and analyze sales data and trends</li><li>
Report sales needs and field intelligence to commercial / marketing teams.</li><li>
Ensures efficient customer intelligence</li><li>
Monitor Sell in vs sell out reports, provides input to NKAM &amp; marketing team</li><li>
Continuous Improvement:</li><li>
Drive Simplicity across all business processes and communication</li></ul></div><div></div><div><br>
Cross Functional Teamwork &amp; Relationship Management:</div><div></div><div><br>
<ul><li>
Coordinate with cross functional team such as TM, merchandising team, &amp; BA manager to identify the GAPs and improve sell-out</li><li>
Inform NKAM on significant initiatives in the field (from the competition and from distributors)</li><li>
Builds a strong network with key stakeholders at the retailer.</li></ul></div><div></div><div><br>
People Management:</div><div></div><div><br>
<ul><li>
Train his/her team &amp; extended teams (distributors, Bas &amp; Merchandisers) on product, selling skills via work reviews (Including Share of Shelf, brand staging, category, shopper building)</li><li>
Developing distributor team and also implementing organization wide learning programs.</li></ul></div><div></div><div><b><br>
KEY STAKEHOLDERS</b></div><div></div><div><br>
<ul><li>
Internal: Marketing, Commercial, Finance, Operations, Other departmental lines&rsquo; Managers</li><li>
External: Distributors, Retailers, Field Team</li></ul></div><div></div><div><b><br>
QUALIFICATIONS</b></div><div></div><div><br>
<ul><li>
Bachelor&rsquo;s degree in business administration with major in Sales and / or Marketing.</li><li>
Minimum Experience:</li><li>
4-6 years prior work experience Field Sales Experience, Key Account Management, trade marketing preferably in FMCG sector.</li><li>
Solid experience in sales and customer service</li><li>
Demonstrable experience in negotiating and meeting clients requirements</li><li>
In-depth understanding of sales performance metrics</li></ul></div><div></div><div><br>
 <b>EXPERIENCE &amp; SKILLS</b></div><div></div><div><br>
Behavioral Skills:</div><div></div><div><br>
<ul><li>
Good negotiation skills</li><li>
Relationship Management</li><li>
Customer Centricity</li><li>
Ability to thrive in ambiguity</li><li>
Ability to think broadly in terms of Business Perspective</li><li>
Good numeracy and ability to control budget</li><li>
Planning and organization skills</li><li>
Team building skills</li><li>
Critical thinking and good analytical skills</li><li>
Attention to detail</li><li>
Effective communication, presentation and interpersonal skills</li><li>
Ability to handle multiple projects and deadlines simultaneously</li></ul></div><div></div><div><b><br>
COMPETENCIES:</b></div><div>
Technical Competencies</div><div><ul><li>
Basic understanding of cross functions and business operations</li><li>
Hands on experience with CRM software, MS Excel and PowerPoint skills</li><li>
Understanding of P&amp;L</li><li>
Builds Selling stories for specific initiatives</li><li>
Ability to identify market driver and translates trends and consumer knowledge into meaningful insights</li><li>
Imagines disruptive products &amp; services</li><li>
Delivers excellence with agility and rigor</li><li>
Integrates sustainable, business consciousness</li><li>
Creates collaboration for bigger success</li></ul></div></div>

Key Account Manager North

US Pharmacopeia

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Who is USP?
  <br/>
  <br/>
 </strong>
 The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world&rsquo;s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.
 <br/>
 <br/>
 At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.
 <br/>
 <br/>
 USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds&mdash;regardless of background&mdash;to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.
 <br/>
 <br/>
 <strong>
  Brief Job Overview
  <br/>
  <br/>
 </strong>
 This is a professional level position where the candidate will be responsible for the revenue growth in Southeast Asia. They will report to the Strategic Customer Development Lead, APAC and will work collaboratively with Market Development Manager and other relevant Regions and Programs Operations staff to help develop and implement strategic sales plans to achieve performance goals. This position will convert industry prospects into customers, create and leverage high-valued relationships to increase USP&rsquo;s account penetration and the overall value of USP within each account. Generally, the role is the internal Voice of Customer (VOC) for customers in Southeast Asia.
 <br/>
 <br/>
 <strong>
  This is a REMOTE, 2 Years Fixed Term position
  <br/>
  <br/>
 </strong>
 <strong>
  How will YOU create impact here at USP?
  <br/>
  <br/>
 </strong>
 As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.
 <br/>
 <br/>
 Additionally, USP&rsquo;s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.
 <br/>
 <br/>
 The
 <strong>
  Strategic Customer Development Manager, Southeast Asia
 </strong>
 has the following responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Makes on site calls to assigned and unassigned accounts. Responsible for identifying key users, influencers and decision-makers for USP&rsquo;s products and services.
  </li>
  <li>
   Acquires knowledge on how the customers use USP products and identify areas for potential new business
  </li>
  <li>
   Able to develop and implement account strategies to grow sales and expand relationships with customers
  </li>
  <li>
   Focused on Tier 1 (key accounts) and Tier 2 customers, both direct and working in partnership with authorized distributors in assigned countries of Southeast Asia
  </li>
  <li>
   Management of lead follow-up from campaigns/trade shows/events, Open Quotes and abandoned carts to increase territory utilization of USP Products and Services.
  </li>
  <li>
   Collaborates with scientific affairs and marketing to strengthen customer support and loyalty
  </li>
  <li>
   Works with various internal and external stakeholders in analyzing data, preparing reports on customer sales trends for USP and competitor products to identify customer needs and sales opportunities.
  </li>
  <li>
   Develops account specific plans and performance targets. Performs monthly and quarterly financial reviews of overall performance and performance against revenue targets.
  </li>
  <li>
   Maintains and updates account information for all assigned accounts. Updates USP&rsquo;s Salesforce.com CRM database with customer contacts, profiling information, account plans and drives growth opportunities with customers.
  </li>
  <li>
   Participates in User Forums, face-to-face customer visits and USP trade shows to promote USP reference standards and services
  </li>
  <li>
   Perform other related duties as assigned
  </li>
  <li>
   Travel can be up to 30-40% to the assigned countries.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who is USP Looking For?
  <br/>
  <br/>
 </strong>
 The Successful Candidate Will Have a Demonstrated Understanding Of Our Mission, Commitment To Excellence Through Inclusive And Equitable Behaviors And Practices, Ability To Quickly Build Credibility With Stakeholders, Along With The Following Competencies And Experience
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree in Business or a related science field required.
  </li>
  <li>
   A minimum of 5 years of successful sales and account management experience in the Pharmaceutical, Biotechnology, Pharmaceutical and / or Biopharma Lab Services industries
  </li>
  <li>
   Integrity and trust: Never does or coerce others to do anything unethical, immoral, illegal, or anything that goes against a company&rsquo;s core values
  </li>
  <li>
   Strong account management skills, able to uncover customer needs and sell solutions.
  </li>
  <li>
   Excellent interpersonal, communications, and planning skills required.
  </li>
  <li>
   Ability to convert prospects into customers and build long term relationships
  </li>
  <li>
   Self-motivated, bias towards actions and be results oriented
  </li>
  <li>
   Collaborative within various teams and successful track record working in a complex global, matrix and fast-paced multi-task environment.
  </li>
  <li>
   Experience in an analytical laboratory desired.
  </li>
  <li>
   Experience delivering oral presentations to groups of people desired
  </li>
  <li>
   The ability to prioritize and effectively manage time for work-life quality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Desired Preferences
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent knowledge and understanding of the biotech and pharma industries with established contacts within the research, lab management and product development departments.
  </li>
  <li>
   Scientific background / understanding of analytical science coupled with successful sales track record strongly preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supervisory Responsibilities
  <br/>
  <br/>
 </strong>
 None, this is an individual contributor role.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.
 <br/>
 <br/>
 Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Sales &amp; Marketing
 <br/>
 <br/>
 <strong>
  Job Type
 </strong>
 Full-Time
</div>


Strategic Customer Development Manager (2 years -Fixed Term) REMOTE

Auroxa Tech

<p><b>Date Posted: </b>31 October 2025<br/><b>Pay:</b> 25,000 (PKR) - 50,000 (PKR) per month</p><p><b>Job Summary:</b> We are seeking a skilled and customer-focused IT Support Level 1 Technician to join our growing technical team. The ideal candidate will provide first-line technical assistance, ensuring smooth day-to-day IT operations for both internal users and clients. You will troubleshoot hardware and software issues, provide system support, and escalate complex cases when necessary.</p><p><b>Responsibilities:</b><br/>&middot; Serve as the first point of contact for users seeking technical assistance via calls, chat, or email.<br/>&middot; Diagnose and resolve basic hardware, software, and network-related issues** in a timely manner.<br/>&middot; Provide remote or on-site support for desktops, laptops, printers, and peripheral devices.<br/>Install, configure, and maintain operating systems, software applications, and updates.<br/>&middot; Assist with user account setup, password resets, and system access permissions.<br/>&middot; Log all support requests, incidents, and solutions accurately in the ticketing system.<br/>&middot; Escalate unresolved issues to higher-level IT staff when necessary.<br/>&middot; Follow up with users to ensure issues are fully resolved and satisfaction is achieved.<br/>&middot; Qualifications Diploma or Bachelor&rsquo;s degree in Computer Science, IT, or a related field.<br/>1+ year of experience in IT support or helpdesk roles (fresh graduates with strong technical knowledge are also encouraged to apply).<br/>&middot; Strong understanding of Windows OS, Microsoft 365, and basic networking concepts.<br/>&middot; Excellent problem-solving and communication skills.<br/>&middot; Ability to handle multiple support tickets simultaneously with attention to detail.<br/>&middot; A proactive, customer-service-oriented attitude.</p><p><b>What We Offer:</b><br/>&middot; Competitive salary<br/>&middot; Performance-based bonuses and skill development opportunities<br/>&middot; Friendly and collaborative work environment<br/>&middot; Continuous learning and growth within the IT department</p><p><b>Job Type:</b> Full-time<br/><b>Work Location:</b> DHA-I, Islamabad</p><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Technical Support Level 1

Provox Global Solutions

<p>As our <b>SEO &amp; Generative Optimization Specialist</b>, you&rsquo;ll lead efforts to enhance our clients&rsquo; visibility across both traditional search engines (Google, Bing) and emerging <b>AI-driven platforms</b> (ChatGPT, Perplexity, Gemini, and others). You&rsquo;ll conduct deep audits, build and implement advanced strategies, and track performance to improve not only rankings and organic traffic, but <b>AI answer visibility, entity authority, and brand presence across the web</b>.</p><p>You&rsquo;ll collaborate with our account and creative teams to develop frameworks that provide future-proof client success in a world of generative search.</p><p><b>Key Responsibilities</b></p><p><b>Audit &amp; Strategy Development</b></p><ul><li>Conduct comprehensive audits across SEO, GEO, and AEO dimensions (technical, on-page, off-page, and AI visibility).</li><li>Develop and implement data-driven strategies to increase clients&rsquo; visibility in both organic and generative search results.</li><li>Identify and act on opportunities to improve <b>brand citations, entity structure, and AI retrievability</b>.</li></ul><p><b>Execution &amp; Optimization</b></p><ul><li>Implement cutting-edge SEO and GEO techniques, including structured data, knowledge graph optimization, entity linking, and conversational search intent modeling.</li><li>Optimize for <b>AI-generated answers</b> and <b>AI Overviews</b>, tracking performance and visibility metrics.</li><li>Use and test new AI/SEO tools and automation workflows to streamline optimization, analysis, and reporting.</li></ul><p><b>Collaboration &amp; Leadership</b></p><ul><li>Work closely with internal teams to ensure seamless execution of campaigns and experiments.</li><li>Take ownership and proactively identify gaps and lead initiatives to fix or improve them.</li><li>Stay up to date on AI, search trends, and emerging technologies, sharing insights that benefit both clients and internal processes.</li></ul><p><b>Qualifications</b></p><p><b>Required:</b></p><ul><li>4+ years of experience in SEO (local, technical, and content-focused).</li><li>Demonstrated experience with <b>Generative SEO (GEO)</b> or <b>Answer Engine Optimization (AEO)</b>.</li><li>Strong understanding of Google&rsquo;s evolving search ecosystem (AI Overviews, SGE, etc.).</li><li>Familiarity with <b>ChatGPT, Perplexity, Gemini, Bing Copilot</b>, and other AI-driven search engines.</li><li>Proficiency in SEO tools (Ahrefs, Semrush, Screaming Frog, GSC, SurferSEO, etc.) and analytics platforms (GA4, Looker Studio).</li><li>Hands-on experience optimizing for multi-location or local businesses (e.g., healthcare, dental, or service-based).</li><li>Excellent analytical, written, and communication skills.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Explain your proficiency level in SEO tools (Ahrefs, Semrush, Screaming Frog, GSC, SurferSEO, etc.) and analytics platforms (GA4, Looker Studio).</li><li>This is an onsite position with shift timings from 6 PM to 3 AM, and the office is located in Naval Anchorage, Islamabad. Are you comfortable with this?</li></ul><p>Experience:</p><ul><li>SEO: 3 years (Required)</li><li>Generative SEO (GEO): 3 years (Required)</li><li>OnPage SEO: 3 years (Required)</li><li>Technical SEO: 3 years (Required)</li></ul><p>Work Location: In person</p>

SEO & Generative Optimization Specialist

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Technical Support Level 1

SEO & Generative Optimization Specialist