(remote) it operations assistant manager Jobs in Islamabad

(remote) it operations assistant manager

admin officer

assistant manager it - dba Jobs in Islamabad

assistant manager it - dba

assistant manager it - infrastructure Jobs in Islamabad

assistant manager it - infrastructure

female sales and operations manager (night-shift) (bpo) Jobs in Islamabad

female sales and operations manager (night-shift) (bpo)

it administrator bpo operations

confidentioal

Job Description:Role OverviewWe&rsquo;re launching a new BPO focused on serving SaaS and tech startups with AI-augmented customer support, SDR-as-a-Service, Revenue-as-a-service and account management. As our first IT Administrator, you will be responsible for setting up and managing the technical backbone of our operations, ensuring network reliability, security, and compliance from Day 1.Key Responsibilities&#9679; Network &amp; Connectivity&#9675; Set up and maintain dedicated fiber internet with static IP.&#9675; Ensure VPN implementation and manage secure VoIP/softphone systems.&#9675; Monitor uptime, bandwidth, and redundancy (backup line, failover).&#9679; System Security&#9675; Deploy and manage endpoint security (antivirus, firewall, Bitdefender/Microsoft Defender).&#9675; Enforce endpoint security and basic device management using Google Workspace or Microsoft 365 tools.&#9675; Handle data backup, access control, and device monitoring.&#9679; Hardware &amp; Infrastructure&#9675; Procure and configure laptops, noise-cancelling headsets, routers, UPS/power backup.&#9675; Support day-to-day IT issues for staff (troubleshooting, upgrades, patching).&#9679; Compliance &amp; Licensing&#9675; Ensure systems are client-ready (role-based access, VPN logs, device security).&#9675; Maintain audit-ready IT documentation (system configurations, access logs, incident reports).&#9675; Implement data backup and recovery procedures aligned with client compliance expectations.&#9675; Ensure secure onboarding/offboarding of employees (access revocation, credential management).&#9679; SaaS &amp; Collaboration Tools&#9675; Administer Google Workspace, CRM, dialer, and other SaaS subscriptions.&#9675; Support integration of AI-assisted tools for workflows.Qualifications&#9679; Bachelor&rsquo;s degree in Computer Science, IT, or related field.&#9679; 2&ndash;4 years&rsquo; experience in IT support/admin (BPO or SaaS company experience preferred).&#9679; Strong knowledge of network setup, VoIP/dialers, firewalls, and cloud tools.&#9679; Hands-on with VPNs, endpoint protection, and data security best practices.&#9679; Problem solver with ability to support a fast-paced startup environment.&#9679; Candidates who can share examples of past IT projects (e.g., network setups, VoIP configurations, security policies, or IT documentation they&rsquo;ve prepared and can explain) will be preferred.What We Offer&#9679; Market-competitive salary with potential for growth as the company scales.&#9679; Focus on continuous learning and professional development in IT, SaaS, and BPO operations.&#9679; Early-stage startup environment where you&rsquo;ll play a hands-on role and have real ownership.&#9679; Direct exposure to global SaaS clients and top-tier tools, building international experience.Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

IT Administrator (BPO Operations)

Code CureAI

About the Role:We are looking for an Talent Acquisition Specialist with a strong focus on BPO recruitment to join our team in Islamabad. The ideal candidate will be responsible for managing the end-to-end hiring process for call center and BPO roles, while also supporting operational HR functions such as employee engagement, payroll assistance, and compliance.Key Responsibilities:Recruitment &amp; Talent Acquisition (Primary)<ul><li>Manage the complete recruitment cycle for BPO/call center roles (job postings, sourcing, screening, interviews, offers).</li><li>Build a strong pipeline of candidates through job portals, university outreach, social media, and employee referrals.</li><li>Partner with hiring managers to understand staffing needs and ensure timely hiring.</li><li>Conduct initial HR interviews and assessments for shortlisted candidates.</li></ul>HR Operations (Secondary)<ul><li>Maintain employee data, HR records, and attendance/leave management.</li><li>Assist in payroll processing and benefits administration.</li><li>Support employee engagement initiatives and onboarding processes.</li><li>Ensure HR policies and procedures are followed and aligned with company standards.</li><li>Provide support in performance management and employee relations.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>2&ndash;3 years of HR experience with a focus on recruitment, preferably in a BPO/call center environment.</li><li>Familiarity with HR operations, payroll support, and compliance practices.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work in a fast-paced, high-volume recruitment setting.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Talent Acquisition Specialist

About the CompanyWe&rsquo;re a fast-growing BPO startup helping global SaaS and tech companies scale through world-class outsourcing solutions &mdash; from SDR and RevOps support to customer success and technical operations. We operate with a startup mindset: agile, data-driven, and obsessed with delivering results.The RoleWe&rsquo;re hiring an Operations &amp; Growth Partner &mdash; a hands-on operator and strategist who will work side-by-side with the founder to scale the business. You&rsquo;ll help run day-to-day operations, manage clients, and drive new business growth. This role offers direct access to decision-making, ownership over strategy, and a clear path toward a co-founder-level position.What You&rsquo;ll Do&#9679; Oversee daily operations &mdash; staffing, delivery, performance tracking, and reporting.&#9679; Manage and grow client relationships with consistent quality and communication.&#9679; Drive lead generation and outbound outreach campaigns (email, LinkedIn, and cold calls).&#9679; Create proposals, pitch decks, and pricing quotes alongside the founder.&#9679; Recruit, train, and manage new agents as client projects scale.&#9679; Build internal systems, SOPs, and documentation for long-term scalability.&#9679; Act as second-in-command to the founder &mdash; ensuring business continuity and growth.What We&rsquo;re Looking For&#9679; Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Operations Management, Marketing, or a related field.&#9679; 6&ndash;8 years of experience in a BPO, call center, or sales operations environment.&#9679; Strong experience in client communication, project management, and lead generation.&#9679; Excellent written and spoken English (US accent or neutral tone preferred).&#9679; Strategic thinker who can operate like a business owner.&#9679; Comfortable wearing multiple hats in a fast-paced startup.&#9679; Familiarity with SaaS tools and automation systems.&#9679; High ownership, grit, and bias toward execution.Why Join Us&#9679; Work directly with the founder to build a global BPO brand from the ground up.&#9679; Competitive base salary + commission on closed deals.&#9679; Opportunity for profit share or equity after 12 months based on performance.&#9679; Full creative freedom &mdash; make decisions, design systems, and shape the company&rsquo;s future.&#9679; Fast-track your career into a strategic leadership role.How to ApplySend your CV and cover letter with the following:&#9679; A BPO or client project you helped scale.&#9679; Your experience working with international clients.&#9679; Why this role excites you.Job Type: Full-timeWork Location: In person

Operations & Growth Partner

Abacus Outsourcing

Job Title: Team Lead &ndash; Call Center Operations Location: I-9/3, Islamabad (On-site) Company: Abacus, BPO Salary: Rs. 70,000 &ndash; Rs. 120,000/month Application Deadline: 05/11/2025 Job Type: Full-timeCompany Description For over 35 years, Abacus has been providing advanced business solutions that help organizations realize their potential. Our services combine leading business practices with cutting-edge technology, built on a foundation of collaboration and client success.About the Role Abacus BPO is looking for a Team Lead to oversee daily operations, manage team performance, and ensure smooth workflow within a fast-paced environment. The ideal candidate will possess strong leadership, communication, and analytical skills.Key Responsibilities<ul><li>Supervise and support daily team operations in line with business goals and KPIs</li><li>Coach and motivate team members to improve performance and productivity</li><li>Allocate tasks and manage shift schedules as per operational requirements</li><li>Conduct team meetings, one-on-ones, and performance reviews</li><li>Act as the point of escalation for issues and ensure timely resolution</li><li>Monitor and report campaign performance with data-driven insights</li><li>Stay updated on industry trends and tools relevant to team operations</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or above</li><li>1&ndash;2 years of experience as a Team Lead in a call center or BPO environment</li><li>Strong communication and organizational skills</li><li>Sound knowledge of contact center operations</li><li>Proficiency in MS Excel</li><li>Flexibility to work rotational shifts (5 days a week)</li></ul>Working Hours<ul><li>Rotational shifts (9 hours per day)</li><li>Two weekly offs</li></ul>What We Offer<ul><li>2 Weekly Days Off</li><li>EOBI &amp; Medical (IPD + OPD)</li><li>38 Paid Annual, Casual &amp; Sick Leaves</li><li>Annual Performance-Based Increment</li><li>Inclusive, growth-focused work culture</li></ul>How to Apply: Apply via Indeed or send your CV directly on WhatsApp to: 03305810602 while mentioning the position title.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Team Lead - BPO

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s (or above)</li><li>Strong communication and organisational skills</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead (In-bound Customer Support)

Urban Communications

Company DescriptionUrban Communications has been empowering businesses with seamless and cost-effective solutions since 2018. Specializing in Business Process Outsourcing (BPO), Urban Communications aims to streamline operations and drive growth for their clients. By optimizing business processes, the company helps clients achieve greater efficiency and success.Role DescriptionThis is a full-time, on-site role for a Business Development Executive located in Islamabad. The Business Development Executive will be responsible for generating new business opportunities, developing leads, and managing accounts. Daily tasks will include making cold calls, sending out cold emails, identifying potential clients, conducting market research, maintaining client relationships, and facilitating communication between clients and internal teams.Qualifications<ul><li>New Business Development and Lead Generation skills</li><li>Proficiency in Account Management and Business skills</li><li>Strong Communication skills</li><li>Proven track record of meeting and exceeding sales targets</li><li>Ability to work collaboratively in a team environment</li><li>Strong organizational and multitasking abilities</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field</li><li>Experience in the BPO industry is a plus</li></ul>Job Details<ul><li>New Business onboarding bonus PKR 100,000 per client</li><li>Cold calls monthly target bonus PKR 20,000</li><li>Basic salary PKR 80,000</li><li>Work schedule: Monday to Friday 1pm to 9pm</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs300,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>On a scale of 1-10 how would you rate your English communication skills?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>cold calling: 2 years (Preferred)</li><li>Business Development: 1 year (Required)</li><li>cold emailing: 2 years (Preferred)</li><li>sales: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Business Development Executive

Explore 667+ It administrator bpo operations in Islamabad this November. Find roles across top companies and apply now to boost your career.

667 it administrator bpo operations jobs IN Islamabad

IT Administrator (BPO Operations)

Talent Acquisition Specialist

Operations & Growth Partner

Team Lead - BPO

Team Lead (In-bound Customer Support)

Team Lead (In-bound Customer Support)

Business Development Executive