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it help desk

Aspire92

Job Description:We are seeking a proactive and technically skilled IT Support Executive to join our team. The ideal candidate will be responsible for ensuring smooth onboarding of new employees through timely IT equipment setup and support. This role includes handling Cisco networking equipment, providing Microsoft account support, and troubleshooting issues in key business software such as QuickBooks. A solid understanding of Microsoft environments and general IT infrastructure is essential.Key Responsibilities:Set up laptops, workstations, and IT equipment for new joiners.Manage user accounts in Microsoft 365 (Outlook, Teams, OneDrive, etc.).Troubleshoot software issues including QuickBooks, Microsoft Office, and other company tools.Handle Cisco network equipment, including basic configuration and maintenance.Ensure smooth connectivity and resolve any network or hardware-related issues.Coordinate with external vendors for IT procurement or warranty services.Maintain asset inventory of all IT hardware and software licenses.Provide remote or on-site technical assistance to staff as needed.Implement and support IT security best practices.Assist in regular data backups and system updates.Requirements &amp; Qualifications:Bachelor&rsquo;s degree in information technology, Computer Science, or related field.1&ndash;3 years of experience in IT support or similar role.Hands-on experience with Microsoft environments (Windows OS, Microsoft 365, Active Directory).Familiarity with Cisco equipment (routers, switches, etc.) and basic networking principles.Working knowledge of accounting or operational software like QuickBooks is a plus.Good problem-solving and communication skills.Ability to work independently and manage multiple tasks.Skills:Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or CCNA.Experience in a BPO or service-based organization.Knowledge of remote desktop tools and IT ticketing systems.Job Type: Full-timeWork Location: Remote

IT Help Desk

MARS Healthcare Network

The IT Service Desk is responsible for providing 24/7 support to internal users and external customers. The IT Help desk Executive will be responsible to provide technical support to internal, external users and clients as required. The Service Desk Executive will be considered as the firm&rsquo;s front liner and will be required to solve basic technical problems and provide support for all assigned areas.Key Responsibilities:<ul><li>Responsible for Level 1 support to all clients and internal users&rsquo; queries and provide technical support for the resolution of requests according to agreed SLAs.</li><li>Deliver training to staff and clients of RIS and corporate applications and assist with product demo to clients.</li><li>Responsible for managing service requests in the service management system and handle user requests via online requests, calls, and emails</li><li>Provide timely and efficient responses to customer inquiries and project requests. Update supervisor and management about critical IT issues and incidents.</li><li>Maintain up to date status of all operational support and project tickets in service desk software and provide regular updates to supervisor.</li></ul>Skills and Experience:<ul><li>Minimum 3-5 years experience as IT help desk support and delivering support to international clients and remote users. Knowledge of the ITIL framework is desirable.</li><li>Demonstrated ability to evaluate and think creatively with regard to solving problems.</li><li>Excellent written and verbal English communication skills and ability to work as an effective member in a remote team environment.</li><li>Effective time management, ability to multi task and excellent customer services skills are must have.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per month

IT Helpdesk Analyst

Fulcrum Pvt Ltd

Job Opportunity: Operations Manager for Technology Company in KarachiImportant note: This is a night shift job i.e 9:00 PM (night) to 6:00 AM (morning), please apply only if you are interested to work in the night shiftWe are currently looking for an Operations Manager for one of our clients (a leading Technology/IT company based in Karachi.Ideal candidate should have the following skills set to qualify for this role.&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field&middot; 6-8 years of experience in service delivery, helpdesk coordination, or IT operations&middot; Must have experiences in HR and Admin, procurement and office supplies, IT assets management, facilities and utilities management, compliance and liaison with local authorities, bank coordination, service desk coordination etc.Eligible and interested candidates send their updated CV at soonest.Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in Operations management in IT based companies?</li><li>Are you willing to work in the night shift job (9 pm to 6 am)?</li></ul>Work Location: On the road

Operations Manager (Night shift job)

3D Lifestyle

Job DescriptionAbout the Company:3D Lifestyle Ltd. is the Largest Medical Aesthetic Center. 3D Lifestyle Ltd. a UK based brand and an International Company affiliated with 3D Lipo. 3D Lifestyle Ltd. provides different Non Surgical Treatments like Laser Hair Removal, Body Contouring, Tattoo Removing, Hydra Facial, Collagen facial, Skin Rejuvenation, PRP, Chemical peels, Anti Aging Procedures etc.Our Organizational Culture : 3D Lifestyle is a workplace where our employees are engaged and they work together on all work related projects and help where necessary. Our employees are knitted together, not separated. We embrace new ideas by our employees . We truly believe that a positive culture comes from being mindful, and respecting your coworkers, and being empathetic and that's our core belief. Hence, 3D lifestyle is definitely a workplace where there will be a smile on your face &amp; laughter as when you are at your desk, or walking down the hallway or the moment when you stepped into the office. You hear people having conversations and having a good time in the midst of high stress level with intense focus.3D lifestyle is in a hunt for a suitable candidate for the position &quot;Center Managers/ Front Desk Managers&quot;Education :B.com, BSc, BBA, M.Com, or 2 years associate degree or any other relevant degree.(Must be a graduate)Requirements &amp; Skills:<ul><li>Well groomed &amp; Confident personality</li><li>Excellent Communication Skills</li><li>MS Office (Excel, word)</li><li>Computer Literate</li><li>Proactive personality</li></ul>Experience :Minimum 1 year of experience in a call center or in any other customer service is mandatory for this position.Responsibilities:<ul><li>Greeting &amp; welcoming customers</li><li>Dealing with inquiries, complaints and emergencies</li><li>Undertaking administrative &amp; operational tasks acting as a central manager for the branch of the company</li><li>Keeping customer, statistical and financial records</li><li>Coordination with doctors in terms of setting appointments, consultations, follow up calls and reminder calls</li><li>Supervise and monitor the admin and janitorial staff</li><li>Cash handling</li></ul>Gender: Male &amp; Female both are eligible to apply. Females are highly encouraged to apply.Location: Clifton, KarachiCandidates who can join immediately would be preferredJob Types: Full-time, ContractPay: From Rs40,000.00 per monthWork Location: In person

Center Manager/Front Desk Officer - Clifton

Careem

<div><div>Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.</div><div>
About the role

We are looking for an enthusiastic Associate IT Engineer who will be responsible for providing technical assistance to our colleagues on site in the Karachi, Pakistan office and as well as other offices / markets (remotely). You will diagnose and troubleshoot software and hardware related incidents and help our colleagues with their day to day IT needs. You will work closely with basecamp and work within the IT guidelines / processes and be a custodian of the IT department to deliver a high-quality service.

What you'll do
<ul>
<li>Providing 1st to 3rd support to all the IT systems and services provided and used by Careem including the Customer Call Center</li>
<li>Log and track all incidents via the ITSM tool (Jira) and follow the incident management process. Working on escalated Incidents from the IT Service Desk and ensuring that Incidents are updated regularly with meaningful updates, quality and troubleshooting steps performed. Ensure that incidents are resolved within the set SLA&rsquo;s</li>
<li>Working on the IT service requests and incidents to help drive down the support queue (remote support)</li>
<li>Providing support via the central IT Support Slack channel and ensuring that incidents are logged on behalf of the end users</li>
<li>Ensure that priority 1 / critical issues are communicated to the IT leadership team and key stakeholders for visibility and awareness</li>
<li>Perform daily checks on IT infrastructure and systems to ensure that uptime for network performance, WiFi, Zoom rooms, Business applications, Datacenter etc.</li>
<li>Support Call Center by providing related technical support, including configure and deliver required hardware devices (laptop, desktop, mifi, headset,,,etc)</li>
<li>Troubleshoot system and network problems, diagnosing and solving hardware or software faults including replacing damaged parts, ordering new parts when necessary and managing maintenance cycles with vendors</li>
<li>Installation of new hardware, software and printers</li>
<li>Implementing and assisting on the roll out of new applications and operating systems.</li>
<li>Preparing new laptops, installation &amp; configuration of computer hardware operating systems and applications as part of the new joiners onboarding processes</li>
<li>Working with the People (HR) Team for the leavers (Offboarding) processes, disabling account access, collection of HW devices, revoking application licenses and uninstalling software, and updating the Asset Management tool</li>
<li>Coordinate with the local supplier / procurement team for the asset management / tagging and tracking</li>
<li>Providing assistance to colleagues with technology-related issues.</li>
<li>Meeting room support for tele / video conference solutions to minimize disruption to the productivity of meetings. Proactive monitoring to ensure that all meeting rooms are online and in working order</li>
<li>Problem Management to ensure that incidents are reviewed for recurring issues and problems are highlighted. Provide work around, perform Root Cause Analysis (RCA) and document Known Errors</li>
<li>Change Management to assess / minimize the impact to production services. Ensure there is communication to the users of any disruption to services.</li>
<li>Working closely with the Information Security team to ensure IT security policies and best practices are up to date and enforced. Follow the security guidelines in place to protect Careem&rsquo;s Infrastructure and Assets.</li>
<li>Enforce IT policies and procedures and act as a custodian of IT to educate users on best practices, protect data, software and hardware to local IT infrastructure.</li>
<li>Ensure continuous improvement and will be responsible for infrastructure projects. Timely rollout of new applications, new hardware and security releases as instructed by basecamp (Dubai, UAE)</li>
<li>Keeping up to date with the latest technology changes and industry practices.</li>
<li>Help in planning in-house or off-site activities, like company and team events, meetups, and conferences</li>
<li>Participate in special projects and perform other duties as assigned</li>
</ul>
What you'll need
<ul>
<li>Bachelor&rsquo;s degree in computing or similar discipline.</li>
<li>Well experienced, all-rounder IT support / infrastructure engineer with working knowledge of IAM, MDM, Office 365 or Google Apps, Slack, Zoom, Meraki WiFi, Apple Mac, Windows, VMWare, and Public / Private cloud technologies.</li>
<li>IT certifications such as MCSE, CCNA, ITIL</li>
<li>2-3 years experience</li>
<li>Ability to support on Saturday (shift rotation)</li>
<li>Basic knowledge and experience in automation with scripting or programming languages such as Bash, Python, or Javascript a plus</li>
</ul>
Communication skills
<ul>
<li>Effectively communicates relevant project information to superiors.</li>
<li>Delivers engaging, informative and well-organized presentations.</li>
<li>Resolves and/or escalates issues in a timely fashion.</li>
<li>Understands how to communicate difficult/sensitive information tactfully.</li>
</ul>
...Oh, and also, we&rsquo;re looking for someone who can take ownership and who shoots to the moon and beyond. Is this you? We&rsquo;re looking forward to seeing your application!

What we&rsquo;ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div>

Associate IT Engineer

HRCONSOL

Job Title: Front Desk Officer &ndash; HR / Admin (FEMALE) for our clientDepartment: HR / AdminReports to: Manager Human ResourcesLocation: F-69/A, SITE KarachiSalary: PKR 50,000 - 60,000 per monthJob Overview: We're seeking a highly organized and communicative Front Desk Officer to manage our front desk operations, provide administrative support to the HR team, and ensure a positive experience for visitors and employees. Job Responsibilities:- Greet visitors, answer phone calls, and maintain a tidy and organized front desk area- Assist in creating, organizing, and maintaining employee records and HR documentation- Support in interview coordination, employee onboarding, orientation, and exit processes- Coordinate training sessions, meetings, and HR-related events- Assist in managing attendance, leaves, and monthly HR reports- Process monthly payments for PSO Fleet Card, Zong /SSGC/PTCL bills, and Freedom/ Zim's Security- Perform additional administrative tasks as required Requirements:- Age: 25-30 years- Industry experience in Food &amp; Beverage, Pharmaceutical, or Packaging is preferred- Proficiency in MS Excel and correspondence- Eager to learn and build a career in Human Resources- BBA/ B.Com degree- 1-3 years of experience in HR or administration- Strong communication, organizational, and interpersonal skills- Ability to multitask and maintain confidentiality What We Offer:- Attractive market-competitive salary package- Medical benefits- Bonus and other benefitsHow to Apply:Send updated resumes at jobs@hrconsol.comIf you're a motivated and organized individual looking to build a career in HR, please submit your resume to [insert contact email]. We look forward to hearing from you!Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Front Desk Officer – HR / Admin (FEMALE)

Qamar-ul-Islam HospitalPosition Title: Receptionist Department: Front Desk / Administration Location: Qamar-ul-Islam Hospital Reporting To: Hospital Administrator / Front Desk SupervisorJob PurposeThe Receptionist will serve as the first point of contact for patients, attendants, and visitors at Qamar-ul-Islam Hospital. This role requires excellent communication, organizational skills, and the ability to manage front desk operations efficiently during allocated shifts.Work Shifts<ul><li>Evening Shift: 2:00 PM &ndash; 10:00 PM</li><li>Night Shift: 9:00 PM &ndash; 9:00 AM</li></ul>(Two Receptionists are required &ndash; one for each shift)Key Responsibilities<ul><li>Greet and assist patients, attendants, and visitors in a professional and courteous manner.</li><li>Manage incoming phone calls, provide accurate information, and transfer calls to appropriate departments.</li><li>Handle patient inquiries, appointments, and registration procedures.</li><li>Maintain visitor logbooks and ensure front desk records are updated regularly.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth patient flow.</li><li>Manage billing, cash handling, and receipt issuance as per hospital policy (if required).</li><li>Ensure confidentiality of patient records and sensitive hospital information.</li><li>Monitor waiting areas to maintain order and provide assistance when needed.</li><li>Handle emergency situations calmly and promptly direct patients/attendants to the appropriate departments.</li><li>Maintain cleanliness and a professional appearance of the reception area.</li></ul>Qualifications &amp; Skills Required<ul><li>Minimum qualification: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Prior experience in a hospital or healthcare setup will be an advantage.</li><li>Excellent communication skills in English and Urdu.</li><li>Basic computer knowledge (MS Office, H-cloud, hospital management system).</li><li>Punctual, responsible, and professional in appearance and behavior.</li></ul>Employment Terms<ul><li>Position Type: Full-time (Shift-based)</li><li>Probation Period: 2 months</li><li>Salary &amp; Benefits: 25,000 to 30,000</li></ul>Encourage to Apply here or send your Resume on our WhatsApp number:03326188323 Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Looking For Receptionist Staff

Explore 504+ It help desk in Karachi this September. Find roles across top companies and apply now to boost your career.