operation manager - infrastructure maintenance

project manager

accountant (it)

operation manager - infrastructure maintenance Jobs in Abu Dhabi

accounts (it)

administrator i

it infrastructure manager

Hays

<div>
 
 
 Your New Company
 
 
 
 
 
 
 Hays&rsquo; client is a prominent and diversified investment group within the Retail and Food &amp; Beverage space. They are currently driving a sophisticated digital transformation across a portfolio that includes global franchises, joint ventures, and homegrown brands. This is an opportunity to join a forward-thinking organization where innovation meets scale, focusing on enhancing customer journeys through smart, technology-enabled solutions.
 
 
 
 
 
 
 
 
 
 Your New Role
 
 
 
 
 
 
 As the Senior IT Manager, you will lead the end-to-end technology function, ensuring that IT strategy directly fuels business growth across all retail and hospitality assets. You will be a strategic advisor to leadership, overseeing:
 
 <ul>
 <li>
 
 Strategy &amp; Architecture:
 
 Defining a multi-year digital roadmap and establishing robust frameworks for POS, ERP, CRM, and omnichannel integration.
 </li>
 <li>
 
 Digital Transformation:
 
 Identifying opportunities for AI, automation, and data-driven solutions to optimize operations and revenue.
 </li>
 <li>
 
 Infrastructure &amp; Cloud:
 
 Managing high-availability hybrid environments (on-prem and cloud) and ensuring ironclad Business Continuity Planning (BCP).
 </li>
 <li>
 
 Cybersecurity:
 
 Maintaining a regional and global compliance framework, including PCI-DSS and enterprise risk protocols.
 </li>
 <li>
 
 Data Intelligence:
 
 Leading the data strategy to provide real-time insights into customer behavior and retail performance via advanced BI tools.
 </li>
 <li>
 
 Team Leadership:
 
 Building and mentoring a high-performing technical team while managing significant CAPEX/OPEX budgets and vendor relationships.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What You'll Need to Succeed
 
 
 
 
 
 
 We are looking for a strategic thinker who isn't afraid of hands-on execution. The successful candidate will bring:
 
 <ul>
 <li>
 
 Experience:
 
 A minimum of 8 years in IT, with at least 3 years in a senior leadership capacity.
 </li>
 <li>
 
 Sector Expertise:
 
 Proven experience within Retail, F&amp;B, or Hospitality is essential, particularly in managing multi-site or franchise models.
 </li>
 <li>
 
 Technical Breadth:
 
 Deep knowledge of retail tech, cloud infrastructure, and enterprise application integration (ERP/POS/Loyalty).
 </li>
 <li>
 
 Commercial Acumen:
 
 A strong track record in budget management, vendor negotiations (RFPs), and delivering clear ROI on tech investments.
 </li>
 <li>
 
 Education:
 
 A Bachelor&rsquo;s degree in IT or Computer Science; an MBA or Master&rsquo;s degree is considered a significant advantage.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What You'll Get in Return
 
 
 
 
 
 
 You will play a definitive role in shaping the digital future of one of Abu Dhabi&rsquo;s dynamic retail portfolios. Benefits include:
 
 <ul>
 <li>
 
 Strategic Influence:
 
 The autonomy to lead large-scale transformations and JV integrations from the ground up.
 </li>
 <li>
 
 Professional Growth:
 
 Exposure to a diverse range of business models, from international franchises to local startups.
 </li>
 <li>
 
 Competitive Environment:
 
 A collaborative culture that fosters agility and rewards innovation-driven mindsets.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What You Need to Do Now
 
 
 
 
 
 
 If you are a motivated IT leader with a passion for the retail and F&amp;B sectors, click 'apply now' to forward an up-to-date copy of your CV.
 
 
 Please ensure your application highlights your experience with multi-site operations and specific digital transformation projects you have lead.
 
</div>

Senior IT Manager

Modon

<div>
 
 
 1. IT Infrastructure and Network Management:
 
 
 <ul>
 <li>
 Oversee the installation, configuration, and maintenance of IT infrastructure, including servers, networks, storage systems, and enterprise software.
 </li>
 <li>
 Manage and optimize network setups, including LAN, WAN, VLANs, VPN connections, and firewalls, ensuring robust connectivity and performance.
 </li>
 <li>
 Lead the diagnosis and resolution of complex network and infrastructure issues in real-time environments.
 </li>
 <li>
 Implement redundancy measures and system optimizations to ensure maximum uptime and availability.
 </li>
 </ul>
 
 
 2. IT Support and End-User Assistance:
 
 
 <ul>
 <li>
 Provide senior-level technical support to employees across organizational departments, troubleshooting and resolving all escalated hardware, software, and application issues.
 </li>
 <li>
 Act as an escalation point for IT Officers for complex issues while ensuring timely solutions.
 </li>
 <li>
 Customize IT solutions to meet departmental needs and provide expert assistance in integrating new technologies.
 </li>
 <li>
 Deliver user training and guidance to optimize the use of IT resources and applications.
 </li>
 </ul>
 
 
 3. System Monitoring and Cybersecurity Management:
 
 
 <ul>
 <li>
 Continuously monitor IT infrastructure for performance, availability, and security using advanced monitoring tools.
 </li>
 <li>
 Manage the deployment and configuration of security tools such as intrusion detection/prevention systems (IDS/IPS), endpoint security, and vulnerability scanners.
 </li>
 <li>
 Design and implement cybersecurity protocols aligned with industry best practices and regulatory standards, including data security, encryption, firewalls, and user-access policies.
 </li>
 <li>
 Act as the first responder for security breaches or potential threats, taking proactive measures to mitigate risks.
 </li>
 <li>
 Perform security audits and ensure compliance with data protection laws and IT governance frameworks.
 </li>
 </ul>
 
 
 
 
 
 4. Software and Hardware Maintenance:
 
 
 <ul>
 <li>
 Supervise the procurement, installation, configuration, and routine maintenance of enterprise-grade software and hardware assets.
 </li>
 <li>
 Ensure licensing compliance for proprietary and open-source software, keeping applications updated and secure.
 </li>
 <li>
 Lead hardware lifecycle initiatives, coordinating asset upgrades, replacements, or repairs when necessary.
 </li>
 </ul>
 
 
 5. Site Support and Management:
 
 
 <ul>
 <li>
 Provide on-site IT support at operational facilities and remote locations to troubleshoot and resolve connectivity, system, and hardware issues.
 </li>
 <li>
 Deploy optimized IT solutions tailored for site-specific needs to enable seamless operations.
 </li>
 <li>
 Regularly audit and maintain IT setups at remote sites to align them with organizational standards.
 </li>
 </ul>
 
 
 6. Backup and Disaster Recovery Strategies:
 
 
 <ul>
 <li>
 Develop and manage robust data backup and disaster recovery systems to safeguard data and ensure operational continuity.
 </li>
 <li>
 Conduct regular simulations and failover tests to verify recovery plans.
 </li>
 </ul>
 
 
 7. Project Leadership and Strategic IT Support:
 
 
 <ul>
 <li>
 Collaborate with management to implement IT infrastructure projects, ensuring timelines, budgets, and objectives are strictly adhered to.
 </li>
 <li>
 Lead the deployment of cloud-based and on-premises solutions, hybrid architectures, and advanced security systems.
 </li>
 <li>
 Provide insights and technical guidance on IT strategy to align with the organization&rsquo;s long-term goals.
 </li>
 </ul>
 
 
 8. Documentation and Reporting:
 
 
 <ul>
 <li>
 Maintain detailed technical documentation, including network diagrams, system configurations, change logs, and resolution workflows.
 </li>
 <li>
 Deliver performance reports to stakeholders and propose strategies for improving IT policies, operations, and utilization.
 </li>
 </ul>
 
 
 
 Qualification:
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Technology, Cybersecurity, or a related technical field.
 </li>
 <li>
 
 Certifications:
 
 </li>
 <li>
 Cisco Certified Network Professional (CCNP), CompTIA Security+, Microsoft Certified: Azure Systems Administrator, or equivalent.
 </li>
 <li>
 
 Preferred:
 
 Certified Information Systems Security Professional (CISSP), ITIL Certification, or AWS/Azure Cloud Architect certifications.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 Experience and Competencies:
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 5+ years of experience in IT infrastructure management, technical support, or related roles.
 </li>
 <li>
 Experience working in an asset management environment is preferred.
 </li>
 </ul>
 
 
 
 
 
 Competencies
 
 
 
 
 IT Systems Management:
 
 
 <ul>
 <li>
 Proficiency in managing Windows/Linux servers, network infrastructure, and enterprise software applications.
 </li>
 </ul>
 
 
 
 
 
 Cybersecurity Knowledge:
 
 
 <ul>
 <li>
 Strong understanding of cybersecurity protocols, including firewalls, antivirus, and data protection measures.
 </li>
 </ul>
 
 
 
 
 
 Problem-Solving:
 
 
 <ul>
 <li>
 Excellent troubleshooting skills with the ability to quickly diagnose and resolve complex IT issues.
 </li>
 </ul>
 
 
 Communication:
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills, able to explain technical information to non-technical users.
 </li>
 </ul>
 
 
 
 
 
 Teamwork:
 
 
 <ul>
 <li>
 Ability to work collaboratively with cross-functional teams and external vendors.
 </li>
 </ul>
 
 
 
 
 
 Adaptability:
 
 
 <ul>
 <li>
 Capable of working in a fast-paced environment, managing multiple priorities, and adapting to new technologies and challenges.
 </li>
 </ul>
 
 
</div>

Senior IT Officer

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Planning Manager (Infrastructure)<div>
Abu Dhabi, UAE
Parsons is looking for an amazingly talented Planning Manager to join our team! The ideal candidate will have a proven track record of working within PMC environments, managing both infrastructure and building projects such as roads, bridges, schools, hospitals, and public service facilities.
What You'll Be Doing:<ul><li>
Oversee the review, evaluation, and validation of project baseline programs submitted by contractors and consultants.</li><li>
Monitor and track progress against approved schedules and milestones, ensuring timely project delivery.</li><li>
Develop and maintain internal PMC tracking tools and project dashboards for comprehensive reporting purposes.</li><li>
Coordinate with construction supervision consultants and contractors to ensure alignment on schedules, progress updates, and deliverables.</li><li>
Lead progress meetings and provide strategic input on planning-related issues.</li><li>
Engage regularly with consultants and contractors to ensure realistic forecasting and mitigate risks of slippages.</li><li>
Prepare and review monthly and weekly progress reports, including S-curves and variance analyses.</li><li>
Work with other PMC team members for accurate forecasting and progress inputs for cost reporting.</li><li>
Collaborate with consultants and contractors to generate and regularly update cashflow forecasts aligned with current project status and project delivery timelines.</li><li>
Review cashflow submissions for accuracy, consistency, and compliance with contract requirements.</li></ul>
What Required Skills You'll Bring:<ul><li>
Bachelor&rsquo;s degree in Civil Engineering or related discipline.</li><li>
Minimum of 10 years experience in planning, with at least 5 years in a managerial role.</li><li>
Must have experience within the GCC Region. Strong background in infrastructure projects including roads, bridges, utilities, and buildings including schools and other public sector buildings.</li><li>
Proficiency in Primavera P6, MS Project, Primavera Risk Analysis, and cost control software.</li><li>
Solid understanding of project controls, progress measurement techniques, and cost-time integration.</li><li>
Excellent communication, stakeholder management, and analytical skills.</li></ul>
What Desired Skills You'll Bring:<ul><li>
Experience within Abu Dhabi government-funded projects is a strong advantage.</li><li>
Preferably an Arabic speaker.</li><li>
Ability to work in a fast-paced environment with multiple stakeholders and complex interfaces.</li><li>
Preference for experience in infrastructure projects alongside building projects, including roads, bridges, etc.</li></ul></div>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Planning Manager (Infrastructure)

AD Ports Group

<div>
 
 Job Description
 
 
 
 Manage the strategic planning and implementation of physical security systems (such as CCTV, ACS, PAVA, FAS, RIDS, FIDS, etc.) along with data centers to ensure the safety and integrity of facilities and the reliability of IT infrastructure.
 
 
 
 Responsibilities
 
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
 <li>
 Manage the day-to-day operation and maintenance of data centres and physical security systems.
 </li>
 <li>
 Lead risk assessments and design security measures to protect the company's data and infrastructure.
 </li>
 <li>
 Manage issues and provide advise to troubleshoot and resolve technical issues with hardware, software, and network systems within the data centre.
 </li>
 <li>
 Participate in disaster recovery, business continuity planning and testing to ensure the availability and reliability of the data centre.
 </li>
 <li>
 Collaborate with cross-functional teams to integrate emerging technologies.
 </li>
 <li>
 Provide leadership guidance in crisis situations related to security and data centre operations.
 </li>
 <li>
 Ensure the security and integrity of the data center and its systems and data, including implementing security measures such as firewalls, intrusion detection systems, and backup procedures.
 </li>
 <li>
 Develop, update and monitor documentation for all data center systems and processes, including diagrams, configurations, and procedures.
 </li>
 <li>
 Manage vendor relationships and lead contract negotiation for hardware, software, and services.
 </li>
 <li>
 Stay current with industry developments and new technologies and make recommendations for upgrades and improvements to the data canter as needed.
 
 
 </li>
 </ul>
 
 People Management Responsibilities:
 
 
 
 <ul>
 <li>
 Provide technical guidance and support to other members of the IT and security teams and work with other departments to ensure that the data canter is meeting their needs.
 </li>
 <li>
 Lead and manage a team of data canter engineers, providing guidance, mentorship, and coaching to ensure that the team has the necessary skills and knowledge to support the data canter infrastructure.
 </li>
 <li>
 Lead a team responsible for the continuous improvement of various systems.
 
 
 </li>
 </ul>
 
 Strategic Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and execute strategic plans for technology upgrades and integration projects.
 </li>
 <li>
 Define the strategy and vision for the data center.
 </li>
 <li>
 Enforce compliance with the company's overall goals and objectives, security standards and protocols, and regulations, such as HIPAA, PCI-DSS, and SOC.
 </li>
 <li>
 Deliver regular reporting and updates on the status and performance of the data canter to senior management and stakeholders.
 </li>
 <li>
 Implement innovative technologies for both operations and projects aligning with organizational goals.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, IT Engineering or a related field.
 </li>
 <li>
 Certification in security systems or data centre management will be a plus
 </li>
 <li>
 Excellent English. Arabic is an added advantage
 </li>
 <li>
 A minimum of 8-10 years of experience in a similar role
 </li>
 <li>
 General knowledge of current and emerging technologies in Network, Public Cloud, Security systems and IT hardware.
 </li>
 <li>
 Proven experience in IT infrastructure planning and development.
 </li>
 <li>
 Excellent understanding of the organization&rsquo;s goals and objectives.
 </li>
 <li>
 In-depth knowledge of applicable data privacy practices and laws.
 </li>
 <li>
 Strong leadership skills.
 </li>
 <li>
 Ability to conduct and direct research into IT issues and products as required.
 </li>
 <li>
 Ability to present ideas in business-friendly and user-friendly language.
 </li>
 <li>
 Keep attention to detail.
 </li>
 <li>
 Proven analytical, evaluative, and problem-solving abilities.
 </li>
 <li>
 Ability to effectively prioritize and execute tasks in a high-pressure environment.
 </li>
 </ul>
</div>

Manager - Security Systems & Data Center

New York University

<div>Position Summary:
<div>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</div><div></div><div> 
New York University Abu Dhabi (NYUAD) seeks to appoint a Director, IT Operations and Service Management reporting to the Chief Information Officer.</div><div></div><div> 
The Director, IT Operations and Service Management provides leadership for the delivery, performance, and continuous improvement of IT services at NYU Abu Dhabi. This role is accountable for ensuring that technology services are reliable, user-centered, scalable, and operationally sustainable, directly enabling the university&rsquo;s academic, research, and administrative missions.</div><div></div><div> 
Serving as the operational service owner, the Director assumes responsibility for IT services as they transition from design and build into steady-state operations. The role leads IT Service Management (ITSM), service desk operations, incident and problem management, change enablement, and service performance governance. A core objective is to deliver a highly effective, tiered support and service management model that prioritizes early resolution, strong operational ownership, and well-governed escalation aligned with service maturity and design intent.</div><div></div><div> 
This role builds and leads a best-in-class, dynamic IT operations organization. The Director fosters a culture of trust, accountability, continuous learning, and service excellence, empowering teams with clear frameworks, meaningful metrics, and the authority to act. Through strong leadership, data-driven decision-making, and user-centric service design, the role ensures IT Operations functions not merely as a reactive support organization, but as a strategic partner to the institution.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Lead and manage the full suite of IT operational functions including service management, incident response, problem resolution, change management, service request fulfillment, and enterprise support operations. Establish and maintain service delivery frameworks, SLAs, and KPIs to ensure reliability, stability, and responsiveness. Oversee operational dashboards and reporting to drive continuous improvement, strengthen service quality, and ensure user satisfaction across faculty, students, staff, and researchers</li><li>
Manage the daily operation, maintenance, and lifecycle of the university&rsquo;s core IT infrastructure including data center systems, cloud and hybrid services, enterprise networks, storage, backup, unified communications, and endpoint technologies. Lead proactive capacity planning, performance monitoring, patching, upgrades, and lifecycle refresh programs to ensure resilient, secure, and modern systems that support NYUAD&rsquo;s mission</li><li>
Ensure all new technology solutions and infrastructure projects transition effectively into steady-state support. Establish operational readiness artifacts including runbooks, support models, asset documentation, disaster recovery procedures, and knowledge bases. Collaborate with Architecture, Engineering, and Information Security to ensure supportability, compliance, cohesive handover processes, and ongoing operational sustainability</li><li>
Coordinate with NYU IT (NYU Global Partners) to align local systems, processes, standards, and service frameworks with global platforms. Facilitate integration, consistency, and interoperability across campus and global environments. Communicate local needs, ensure adherence to global standards where applicable, and support unified user experiences across the global university network</li><li>
Develop and enforce ITSM policies, governance practices, and operational standards that support reliable service execution. Enhance ITIL-aligned processes for change governance, configuration management, service catalog development, and continuous improvement. Establish operational KPIs and review mechanisms to ensure compliance, efficiency, and quality across all service domains</li><li>
Lead and manage the IT Operations and Service Management department, overseeing personnel, budget utilization, vendor relationships, and internal operations. Recruit, develop, and mentor technical and service-delivery professionals. Foster high performance, accountability, and a culture of operational excellence, ensuring teams have the skills, support structures, and resources necessary to deliver dependable services</li></ul>
Qualifications:
<div>
Required Education:</div><ul><li>
Bachelor's degree in Computer Science, Information Technology, Engineering, or diploma in a related field or 25+ years of relevant industry experience</li></ul><div>
Preferred Education:</div><ul><li>
Master's degree in Computer Science, Engineering, Business Administration (MBA), or a related field</li></ul><div>
Required Experience:</div><ul><li>
10+ years of progressive experience in IT operations, service management, infrastructure operations, or enterprise support in large-scale academic or enterprise environments</li><li>
5+ years in a senior leadership or directorial role with responsibility for IT operations, service management, infrastructure reliability, and team leadership</li><li>
Extensive experience managing enterprise networks, data center operations, cloud and hybrid infrastructures, endpoint technologies, unified communications, and backup/DR systems</li><li>
Demonstrated leadership in operational lifecycle management, capacity planning, reliability improvement, and the execution of campus-wide or enterprise infrastructure projects</li><li>
Strong background in vendor management, contract negotiation, and operational procurement workflows</li><li>
Extensive experience managing multi-disciplinary operations and service-delivery teams, ensuring reliable and high-quality IT support</li><li>
Demonstrated experience in leading cross-functional technical teams and delivering complex IT infrastructure projects in a dynamic, enterprise environment</li><li>
Proven track record of overseeing infrastructure operations, service performance, and large-scale system lifecycle programs</li><li>
Deep understanding of service transition, ITSM frameworks, operational governance, and support model design</li><li>
Ability to translate institutional objectives into operational strategies, process improvements, and service-aligned operational frameworks</li><li><div>
Deep expertise in IT service management frameworks (ITIL) and operational governance principles</div></li><li><div>
Strong understanding of scalable, secure, and resilient systems operation and enterprise infrastructure management</div></li><li>
Broad knowledge of cloud architectures, hybrid environments, and systems integration in operational contexts</li><li>
Comprehensive understanding of networking, cybersecurity fundamentals, identity and access management, and data governance</li><li>
Expertise in endpoint management, asset lifecycle planning, and support frameworks for distributed IT environments</li><li>
Strong ability to translate operational needs into service models, process structures, and performance metrics</li><li>
Exceptional leadership and people-management skills with demonstrated success developing high-performing operational and support teams</li><li>
Excellent communication and presentation skills, capable of conveying technical information to diverse audiences</li><li>
Strong analytical and problem-solving abilities with experience making operational decisions in complex environments 
</li><li>
Ability to embed service management frameworks into solution deployments to ensure long-term operational viability</li></ul><div>
Preferred Experience:</div><ul><li>
ITIL Expert, ITIL Master, or ITIL v4 Managing Professional</li><li>
Project Management certifications (e.g., PMP)</li><li>
Cloud platform certifications (e.g., AWS, Azure)</li><li>
Understanding of higher-education operational technology needs, including teaching, learning, and campus services</li><li>
Knowledge of research computing support environments</li><li>
Familiarity with DevOps/SRE approaches to reliability, monitoring, automation, and operational efficiency</li><li>
Experience improving workflow automation and operational tooling aligned with ITSM and support frameworks</li><li>
Ability to balance innovation with operational stability and long-term sustainability</li></ul> 
<div></div>
Additional Information:
<h6 class="jobSectionHeader">About NYUAD</h6><div>
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU&rsquo;s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.</div></div>

Director, IT Operations and Service Management - Information Technology

Aldar Estates

<div>
 
 
 Job Purpose
 
 
 
 
 
 <ul>
 <li>
 The IT Business Relationship Manager acts as the strategic interface between Information Technology and business units, ensuring that technology initiatives are aligned with organizational objectives and deliver measurable business value.
 </li>
 <li>
 The role focuses on understanding business needs, translating them into effective IT solutions, and strengthening collaboration to support operational efficiency, service excellence, and digital transformation.
 </li>
 </ul>
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 Business &amp; IT Alignment
 
 
 <ul>
 <li>
 Act as the primary interface between the IT function and assigned business units, ensuring alignment between business objectives and technology solutions.
 </li>
 <li>
 Develop a strong understanding of business strategies and operational priorities, translating them into clear IT requirements and initiatives.
 </li>
 <li>
 Ensure IT services, projects, and solutions are aligned with business needs and organizational goals.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Engagement &amp; Communication
 
 
 <ul>
 <li>
 Build and maintain effective working relationships with business stakeholders to promote collaboration and trust.
 </li>
 <li>
 Manage stakeholder expectations related to IT service delivery, project progress, and technology performance.
 </li>
 <li>
 Facilitate clear and ongoing communication between business units and IT teams to ensure alignment and timely issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Technology Enablement &amp; Digital Support
 
 
 <ul>
 <li>
 Identify opportunities to enhance operational efficiency and customer experience through technology.
 </li>
 <li>
 Support digital transformation initiatives by aligning business requirements with IT capabilities.
 </li>
 <li>
 Collaborate with IT infrastructure, enterprise applications, and cloud teams to ensure effective delivery of solutions.
 </li>
 </ul>
 
 
 
 
 
 Service Performance &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Monitor IT service delivery and project outcomes from a business perspective.
 </li>
 <li>
 Gather and report feedback on IT performance and business satisfaction.
 </li>
 <li>
 Support continuous improvement by identifying opportunities to enhance service quality and alignment.
 </li>
 </ul>
 
 
 
 
 
 Occupational and workplace Health and Safety responsibilities:
 
 
 <ul>
 <li>
 In addition to all job specific responsibilities, all employees are required to adhere to all Aldar Estates health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Aldar Estates HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.
 </li>
 </ul>
 
 
 
 
 
 Information Security responsibilities:
 
 
 <ul>
 <li>
 Comply with Aldar Estates Information Security Policies
 </li>
 <li>
 Be aware of and fulfil their information security responsibilities.
 </li>
 <li>
 Ensure whoever handles sensitive company information have taken the Security Awareness Training
 </li>
 <li>
 Know how to report a security incident (to IT ServiceDesk or InfoSec).
 </li>
 <li>
 Not Disable his/her OS firewall and/or Antivirus
 </li>
 <li>
 Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.
 </li>
 <li>
 Accept accountability of his/her individual user accounts, and maintain confidentiality
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Qualification:
 
 
 
 
 
 
 Bachelor&rsquo;s degree in information technology, Computer Science, or a related field.
 
 
 
 
 
 
 Certifications
 
 
 
 Business Relationship Management Professional (BRMP)
 
 
 ITIL Foundation
 
 
 PMP or Agile certifications (advantageous)
 
 
 
 
 
 
 Experience and Skills:
 
 
 
 
 Industry Experience (No. of years):
 
 
 
 
 
 <ul>
 <li>
 Minimum of 5 years&rsquo; experience in IT roles with exposure to infrastructure, enterprise applications, and cloud technologies.
 </li>
 </ul>
 
 
 
 
 
 Position/functional experience (No. of years):
 
 
 
 
 
 <ul>
 <li>
 Demonstrated experience in business engagement, stakeholder management, and IT&ndash;business coordination roles.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Competencies and Skills:
 
 
 
 
 
 <ul>
 <li>
 Stakeholder Relationship Management
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strategic Thinking and Business Acumen
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Communication and Interpersonal Effectiveness
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem Solving and Decision Making
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Negotiation and Conflict Resolution
 </li>
 </ul>
 
 
 
 
 
 Technical &amp; Functional Knowledge
 
 
 
 
 
 <ul>
 <li>
 Understanding of ERP systems, CRM platforms, and cloud-based applications.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Working knowledge of IT service management and governance frameworks (e.g., ITIL, COBIT).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ability to translate technical concepts into clear business language.
 </li>
 </ul>
 
 
</div>

IT Business Relationship Manager

Robusta Studio

<div>
 
 About The Role
 
 
 
 We are looking for a DevOps Engineer with a strong focus on on-premises infrastructure to join our team. You will be responsible for managing and maintaining the company's IT infrastructure, ensuring high availability, security, and performance across systems and networks.
 
 
 The ideal candidate has hands-on experience with infrastructure management, networking, and security, and is comfortable working in complex on-prem environments.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Infrastructure Management
 
 
 
 
 <ul>
 <li>
 Manage and maintain on-premises IT infrastructure (servers, storage, and networking equipment)
 </li>
 <li>
 Monitor system performance to ensure availability and reliability
 </li>
 <li>
 Perform regular updates, patches, and system maintenance
 
 
 </li>
 </ul>
 
 
 Network &amp; Connectivity
 
 
 
 
 <ul>
 <li>
 Design, implement, and manage network configurations (LAN, WAN, VPN)
 </li>
 <li>
 Troubleshoot and resolve connectivity and performance issues
 </li>
 <li>
 Monitor and optimize network traffic and performance
 
 
 </li>
 </ul>
 
 
 Firewall &amp; Security
 
 
 
 
 <ul>
 <li>
 Configure, manage, and monitor firewalls
 </li>
 <li>
 Manage port configurations and secure internal/external communication
 </li>
 <li>
 Implement and maintain security protocols and best practices
 </li>
 <li>
 Conduct regular security audits and vulnerability assessments
 
 
 </li>
 </ul>
 
 
 System Administration
 
 
 
 
 <ul>
 <li>
 Manage user accounts, permissions, and access control
 </li>
 <li>
 Perform backups and recovery procedures to ensure data integrity
 </li>
 <li>
 Maintain documentation for infrastructure, configurations, and processes
 
 
 </li>
 </ul>
 
 
 Collaboration &amp; Support
 
 
 
 
 <ul>
 <li>
 Collaborate with IT teams on ongoing projects and initiatives
 </li>
 <li>
 Provide technical support to internal users and teams
 </li>
 <li>
 Support planning and implementation of infrastructure upgrades
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
 
 
 </li>
 </ul>
 
 
 Experience
 
 
 
 
 <ul>
 <li>
 Proven experience managing on-premises IT infrastructure
 </li>
 <li>
 Strong experience with firewalls, network security, and port configurations
 </li>
 <li>
 Hands-on experience with LAN, WAN, VPN, and wireless networks
 </li>
 <li>
 Experience with server administration and virtualization technologies
 
 
 </li>
 </ul>
 
 
 Skills
 
 
 
 
 <ul>
 <li>
 Strong troubleshooting and problem-solving abilities
 </li>
 <li>
 Solid understanding of security protocols and best practices
 </li>
 <li>
 Ability to work independently and within a team
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 High attention to detail and ability to manage multiple tasks
 
 
 </li>
 </ul>
 
 
 Nice to Have
 
 
 
 
 <ul>
 <li>
 Certifications such as:
 </li>
 <ul>
 <li>
 CCNA
 </li>
 <li>
 CompTIA Network+
 </li>
 <li>
 CISSP
 </li>
 </ul>
 </ul>
</div>

Midlevel DevOps Engineer ( 9 months Contract) - Octopus by RTG

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