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EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Confidential

<div>
 
 
 Position Overview
 
 
 
 The IT Infrastructure Manager is responsible for overseeing the organization&rsquo;s core IT infrastructure operations, ensuring the availability, security, and efficiency of all IT systems, assets, and networks. This role encompasses the management of IT operations, IT asset lifecycle, IT security posture, and network infrastructure. The position requires strong leadership, strategic planning, and technical expertise to deliver reliable IT services that align with business objectives.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. IT Operations Management
 
 
 <ul>
 <li>
 Lead daily IT operations to ensure high availability, stability, and performance of all infrastructure services.
 </li>
 <li>
 Oversee incident, problem, and change management processes in collaboration with internal teams and third-party service providers.
 </li>
 <li>
 Monitor and optimize infrastructure capacity, performance, and service delivery according to agreed SLAs.
 </li>
 <li>
 Develop and implement operational procedures, ensuring adherence to ITIL best practices.
 </li>
 </ul>
 
 
 2. IT Asset Management
 
 
 <ul>
 <li>
 Oversee the full lifecycle of IT assets (hardware, software, licenses, and peripherals) from procurement to retirement.
 </li>
 <li>
 Ensure accurate asset inventory, tracking, and reporting.
 </li>
 <li>
 Maintain compliance with software licensing agreements and vendor contracts.
 </li>
 <li>
 Implement asset management policies and ensure adherence across the organization.
 </li>
 </ul>
 
 
 3. IT Security Management
 
 
 <ul>
 <li>
 Oversee the implementation and operation of security controls to protect IT infrastructure from threats and vulnerabilities.
 </li>
 <li>
 Work closely with cybersecurity teams to ensure compliance with national regulations and internal security policies.
 </li>
 <li>
 Manage security audits, vulnerability assessments, and penetration testing activities.
 </li>
 <li>
 Oversee the incident response process and ensure timely Root Cause Analysis (RCA) validation for security incidents.
 </li>
 </ul>
 
 
 4. IT Network Management
 
 
 <ul>
 <li>
 Manage the organization&rsquo;s network infrastructure, including LAN, WAN, wireless, SIP, PLL, and IPVPN circuits.
 </li>
 <li>
 Ensure network reliability, redundancy, and performance meet business requirements.
 </li>
 <li>
 Oversee network architecture design, upgrades, and capacity planning.
 </li>
 <li>
 Collaborate with third-party network providers to validate configurations, performance, and SLA compliance.
 </li>
 </ul>
 
 
 5. Strategic Planning &amp; Projects
 
 
 <ul>
 <li>
 Develop and execute the IT infrastructure roadmap in alignment with business objectives.
 </li>
 <li>
 Lead infrastructure projects, upgrades, and migrations, ensuring minimal disruption to operations.
 </li>
 <li>
 Prepare and manage the IT infrastructure budget, ensuring cost efficiency.
 </li>
 </ul>
 
 
 6. People &amp; Vendor Management
 
 
 <ul>
 <li>
 Lead and mentor IT operations, network, and infrastructure security teams.
 </li>
 <li>
 Manage vendor relationships and performance to ensure quality service delivery.
 </li>
 <li>
 Conduct regular performance reviews and training for team members.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 Education &amp; Certifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 Professional certifications such as ITIL, PMP, CCNP, CISSP, or similar are highly desirable.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 7+ years of experience in IT infrastructure management, with at least 3 years in a leadership role.
 </li>
 <li>
 Proven track record in managing IT operations, IT assets, network infrastructure, and IT security.
 </li>
 <li>
 Strong experience working with managed service providers and validating RCA reports.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Deep understanding of networking (LAN/WAN, SIP, PLL, IPVPN), systems administration, and IT security principles.
 </li>
 <li>
 Proficiency with ITSM tools, network monitoring solutions, and asset management platforms.
 </li>
 <li>
 Knowledge of cloud infrastructure (Azure, AWS) is a plus.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong leadership and decision-making abilities.
 </li>
 <li>
 Excellent communication, documentation, and stakeholder management skills.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Information Technology Infrastructure Manager

Robert Walters

<div>
 
 <ul>
 <li>
 To plan, initiate, and manage information technology (IT) operations.
 </li>
 <li>
 Lead and guide the work of technical staff.
 </li>
 <li>
 Serve as the leader between business and technical aspects of projects and plan project stages and assess business implications for each stage, liaise with other departments to determine and address IT needs, ensure that the company's IT systems align with its business objectives.
 </li>
 </ul>
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 IT Strategy Development:
 
 Developing and implementing an IT strategy that aligns with the company's business objectives and supports its operations.
 </li>
 <li>
 
 Project Management:
 
 Overseeing IT projects from inception to completion, ensuring they are completed on time and within budget.
 </li>
 <li>
 
 Risk Management:
 
 Identifying potential IT risks and implementing preventative measures to mitigate them.
 </li>
 <li>
 
 Regulatory Compliance:
 
 Ensuring all IT activities comply with relevant laws and regulations, particularly those specific to the cement industry in Saudi Arabia.
 </li>
 <li>
 
 IT Operations Management:
 
 Ensuring the smooth operation of all IT systems and infrastructure, including hardware, software, networks, and security systems.
 </li>
 <li>
 
 Team Leadership:
 
 Leading the IT team, fostering a positive work environment, and supporting professional development.
 </li>
 </ul>
 
 
 Generic Accountability:
 
 
 <ul>
 <li>
 Develop and implement IT strategies, policies, and procedures to support the organization's goals and objectives.
 </li>
 <li>
 Oversee and manage the IT department, ensuring the efficient and secure operation of the organization's technology infrastructure.
 </li>
 <li>
 Lead IT projects and initiatives, ensuring successful delivery within scope, budget, and timeline.
 </li>
 <li>
 Provide strategic guidance and support to senior management on IT matters.
 </li>
 <li>
 Manage vendor relationships and contracts related to IT services and solutions.
 </li>
 <li>
 Ensure compliance with data privacy and security regulations, as well as industry best practices.
 </li>
 </ul>
</div>

Digital Transformation Director

Confidential Government

<div>
 
 
 Digital Transformation Key Responsibilities :
 
 
 
 
 
 <ul>
 <li>
 Lead end-to-end digital transformation programs that align with organizational strategy.
 </li>
 <li>
 Identify and implement emerging technologies (AI, RPA, IoT, Blockchain) to improve processes.
 </li>
 <li>
 Collaborate with business units to redesign workflows for efficiency and customer experience.
 </li>
 <li>
 Develop and track transformation roadmaps with clear KPIs and measurable ROI.
 </li>
 <li>
 Champion change management and digital adoption across the organization.
 </li>
 </ul>
 
 
 
 
 
 IT Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Design, implement, and maintain IT infrastructure (networks, servers, cloud solutions).
 </li>
 <li>
 Manage enterprise applications (ERP, CRM, BI platforms) to support business needs.
 </li>
 <li>
 Ensure cybersecurity and compliance with industry standards.
 </li>
 <li>
 Oversee IT service management using ITIL best practices.
 </li>
 <li>
 Lead technology upgrades, migrations, and system integrations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Experience and Certifications:
 
 
 <ul>
 <li>
 Experience
 
 
 in digital transformation, innovation management, or business process reengineering.
 </li>
 <li>
 Experience in IT operations, infrastructure, or enterprise systems management
 </li>
 <li>
 Experience leading cross-functional transformation projects.
 </li>
 <li>
 Strong understanding of data analytics, automation, and digital business models.
 </li>
 <li>
 Certifications such as PMP, Agile/Scrum Master, Prosci Change Management, Lean Six Sigma, ITIL, TOGAF are an plus.
 </li>
 <li>
 Bachelor degree in relevant technical major (e.g. MIS, Computer Science) is required.
 </li>
 </ul>
</div>

Digital Transformation, IT & Technology

Riyadh Air

<div>About the Company:
<div>
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
</div>About the Role:
<div>
Are you ready to take control at the heart of airline operations and lead decisions that keep flights moving safely and timely?</div><div> 
</div><div>We are seeking an experienced professional to oversee the real-time coordination of our daily operations, ensuring flights are executed safely, efficiently, and with a strong focus on the customer experience.</div><div></div><div> 
You can expect to drive operational decisions by balancing commercial priorities with regulatory compliance and safety standards, while fostering cross-functional collaboration and continuous improvement in a dynamic environment.</div><div> 
</div><div>In this fast-paced 24/7 role, you will serve as the key integrator across flight operations, crew scheduling, maintenance, ground handling, and customer service, leading swift, strategic decision-making in response to any disruptions.</div><div></div><div> 
You will be responsible for managing irregular operations (IROPs), ensuring regulatory and safety compliance, monitoring performance metrics, leading crisis response, and maintaining clear communication with both internal stakeholders and external partners.</div><div> 
</div><div>If you are ready to lead the heartbeat of our operations and make a genuine impact through data-driven decisions, we'd love to hear from you.</div>
About You:

Degree qualified, you will demonstrate at least 3 years of progressive experience in airline operations in a managerial or supervisory role. 
You are expected to possess experience within an Airline Operations Control Center, Network Control, or Integrated Operations environment. 
We&rsquo;d love to hear from you even more if you possess Industry Qualifications (IATA, ICAO, or equivalent). 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

IOCC Operations Manager

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We&rsquo;ve got what you&rsquo;re looking for.
Job Description:
Are you a dynamic leader with expertise in transport operations and logistics? We are seeking a Senior Manager &ndash; Transport &amp; Logistics to oversee and manage the day-to-day transport operations for a high-profile Facilities Operations Managing Agent Project in Riyadh. This role involves close collaboration with the client&rsquo;s executive transport team, directors from other functional areas, third-party service providers, and key operational partners to ensure seamless coordination and delivery of transport services.
As the Senior Manager &ndash; Transport &amp; Logistics, you will lead the Transport Operations Control Centre, ensuring the effective execution of the Integrated Transport Operations Plan, adherence to KPIs, and smooth communication between stakeholders. This hands-on role requires strong organizational, problem-solving, and leadership skills to manage real-time challenges in a fast-paced, operational environment.
What You'll Be Doing:
<ul><li>Monitor the performance of the Integrated Transport Operations Plan, ensuring the achievement of transport KPIs.
</li><li>Foster a positive communication culture with service delivery partners and operational interfaces, promoting feedback and continuous improvement.
</li><li>Oversee service providers to ensure all contractual and operational requirements are met, driving incremental improvements over time.
</li><li>Review service provider and transport operations reports, coordinating the implementation of actions based on report outputs.
</li><li>Manage operational and reputational risks related to transport, convening service reviews and debriefs as needed. Oversee updates to policies and SOPs.
</li><li>Provide hands-on support during non-standard situations (e.g., peak periods, contingency states) requiring an &quot;all hands&quot; approach.
</li><li>Assist in the Testing and Readiness Phase, including responsibility for the asset handover of transport assets.
</li><li>Monitor, report, and follow up on related FM issues through the CAFM system.
</li><li>Support data and system integration activities related to transport and smart city interfaces.
</li><li>Provide project management support for approved change initiatives.
</li><li>Monitor operational performance indicators against the budget, identify variances, and assist in implementing control measures as required.
</li></ul>What Required Skills You'll Bring:
<ul><li>Bachelor&rsquo;s degree, ideally in a science-based discipline.
</li><li>Minimum of 10 years of experience in mobility/transportation planning and operations with a minimum of 5 years in a leadership role.
</li><li>Proven ability to communicate effectively at senior managerial and operational team levels.
</li><li>Strong collaboration and coordination skills across business functions.
</li><li>Experience in real-time transport operations and Control Centre.
</li><li>Familiarity with multi-modal transportation environments.
</li><li>Experience working in a multi-cultural organization; experience in the MENA region is desirable.
</li><li>Proven ability to work with government partners and in multi-stakeholder environments.
</li><li>Experience in program planning and management.
</li></ul>What Desired Skills You'll Bring:
<ul><li>Experience in public realm or park environments.
</li><li>Familiarity with sustainability analytics platforms and data visualization tools.
</li><li>Strong project management and contract oversight capabilities.
</li></ul>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .</div>

Senior Manager- Transport & Logistics (Project: Facilities Managing Agent)

TAWANTECH

<div>AI Service Manager<ul>
<li>Offer AI solutions&rsquo; managed services contracts.
</li><li>Implement AI-driven IT service automation.
</li><li>Integrate AI tools for IT infrastructure management.
</li><li>Provide AI-based IT support services.
</li><li>Monitor and optimize AI-powered service performance and reliability.
</li><li>Ensure compliance, governance, and security in AI service operations.
</li><li>Collaborate with cross-functional teams to align AI services with business goals.
</li><li>Manage vendor relationships and evaluate new AI service technologies.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.
</li><li>5 years&rsquo; experience in AI service management, infrastructure management, support services, and automation.
</li><li>Practical knowledge in:
</li><li><ul><li>Machine Learning (ML)
</li><li>Natural Language Processing (NLP)
</li><li>Deep Learning
</li><li>Robotic Process Automation (RPA)
</li><li>Computer Vision
</li><li>Generative AI (Gen AI)
</li><li>Agentic AI
</li><li>OSINT &amp; GEOINT</li></ul></li></ul></div>

AI Service Manager

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