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operations director

TGP International

<div>The Food Hall Operations Director is the senior operational leader for Seven Al Hamra Food Hall, responsible for the full on-site performance of the Food Hall across operations, tenant management, customer experience, safety, and financial delivery.
Reporting to the TGP Food Hall Director, the GM ensures that all Food Hall strategies, brand standards, and commercial objectives are executed at site level. The role acts as the main interface between Head Office functions (Operations, Marketing, Finance, People, Health &amp; Safety) and the on-site teams and tenants.
The Ops Director ensures the Food Hall operates as a world-class hospitality destination, delivering strong financial results, regulatory compliance, and an outstanding guest experience. 
 
CORE RESPONSIBILITIES 
1. Site Leadership &amp; Operations<ul><li>Lead the full day-to-day operation of the Food Hall across front-of-house, kitchens, back-of-house, delivery, hosting, cashiering, and service areas</li><li>Implement, manage, and continuously improve Standard Operating Procedures (SOPs) for all operational areas</li><li>Ensure seamless coordination between tenants, service teams, and Head Office departments</li><li>Act as the senior decision-maker on site for all operational matters</li></ul>
2. Guest Experience &amp; CRM<ul><li>Ensure consistent delivery of a world-class guest experience across all touchpoints</li><li>Establish and maintain strong customer relationships</li><li>Oversee the day-to-day use and performance of the CRM system, ensuring feedback, complaints, and loyalty data are actively managed and acted upon</li></ul>
3. Food Safety, Hygiene &amp; Quality<ul><li>Ensure full compliance with all food safety, hygiene, and Saudi regulatory standards</li><li>Lead and delegate to the Food Safety &amp; Quality Control Coordinator, Chief Steward, and Floor Managers to ensure effective monitoring and enforcement</li><li>Ensure consistent food and beverage quality across all operators</li></ul> 

4. Maintenance, Facilities &amp; Logistics<ul><li>Ensure preventive and corrective maintenance is executed according to schedule and standards</li><li>Oversee logistics, including staff accommodation standards, transportation, procurement, prep rooms, storage, and waste management systems</li><li>Ensure the Food Hall is always safe, clean, and operationally ready</li></ul>
5. Tenant &amp; Commercial Management<ul><li>Oversee and lead all tenant onboarding, operational management, and end-of-tenancy processes</li><li>Monitor operator performance against contractual, quality, and service standards</li><li>Build and maintain strong relationships with tenant leadership and brand owners</li></ul>
6. Sales, Marketing &amp; Business Growth<ul><li>Execute site-level sales and marketing plans developed by Head Office</li><li>Support promotions, activations, and events to drive footfall and revenue</li><li>Identify and lead local initiatives that improve commercial performance</li></ul>
7. Financial Management<ul><li>Own the Food Hall&rsquo;s on-site financial performance, including revenue, cost control, and profitability</li><li>Prepare, present, and manage the annual Food Hall budget</li><li>Ensure financial discipline across all departments and tenant interfaces</li></ul>
8. People &amp; Performance Management<ul><li>Lead, coach, and develop the Food Hall management and operational teams</li><li>Ensure effective manpower planning, training, and performance management</li><li>Drive engagement, accountability, and service culture</li></ul>
9. Performance, KPIs &amp; Reporting<ul><li>Develop and continuously improve KPIs across all departments</li><li>Track and report performance to the TGP Food Hall Director</li><li>Lead corrective actions and improvement plans when targets are not met</li></ul>
10. Stakeholder &amp; Industry Relations<ul><li>Represent Seven Al Hamra Food Hall in the market</li><li>Maintain strong relationships with industry partners, operators&rsquo; head offices, and key stakeholders</li></ul> 
Requirements 
 
Experience &amp; Education<ul><li>Minimum 10 years in a senior F&amp;B or hospitality management role</li><li>Proven experience managing multi-operator environments (food halls, malls or large restaurant groups)</li><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field
</li></ul>Market &amp; Industry Knowledge<ul><li>Extensive knowledge of the Saudi hospitality and F&amp;B market</li><li>Strong network within the local and regional food &amp; beverage industry</li></ul>
Technical &amp; Professional Skills<ul><li>Advanced verbal and written English (Arabic preferred)</li><li>Strong financial, operational, and commercial acumen</li><li>Advanced user of Microsoft Office, CRM, and ERP systems</li><li>Strong understanding of Saudi food safety, labor, and licensing regulations</li></ul>
Leadership &amp; Personal Attributes<ul><li>Excellent people leadership across multicultural teams</li><li>Highly organized, decisive, and commercially driven</li><li>Strong stakeholder management and negotiation skills</li><li>Able to operate effectively in a high-volume, fast-paced environment</li></ul> 
Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.</div>

Foodhall Operations Director

Commercial Business Operations Director

Ewaa Hotels

Saudi Arabia | Budget / Economy Hotel GroupA leading budget hotel group is seeking a highly driven Area Operations Director to oversee multiple properties and drive operational excellence, scalability, and profitability across the region.This role is ideal for a results-oriented leader who thrives in high-occupancy, lean-operation environments and understands how to balance cost efficiency with guest satisfaction.Key Responsibilities:<ul><li>Oversee 5&ndash;10+ properties ensuring operational consistency and brand standards</li><li>Drive financial performance (GOP, RevPAR, labor cost control)</li><li>Mentor and coach General Managers to achieve performance targets</li><li>Optimize procurement and vendor contracts across the portfolio</li><li>Conduct regular audits to ensure compliance, cleanliness, and SOP adherence</li><li>Lead crisis management and regional issue resolution</li></ul>Requirements:<ul><li>10+ years in hospitality, including 3&ndash;5 years in a Cluster GM or Regional role</li><li>Strong background in Budget / Limited Service hotels</li><li>Proven multi-site management experience</li><li>Strong financial acumen and operational efficiency mindset</li><li>Bachelor&rsquo;s degree in Hospitality, Business, or related field (MBA preferred)</li><li>Certifications such as CHA or CRME are a plus</li></ul>نوع الوظيفة: دوام كاملسؤال (أسئلة) طلب التقدم:<ul><li>How may years experience as Cluster GM or Regional Role?</li><li>Do you have Certifications such as CHA or CRME ?</li><li>Do you live in Saudi Arabia?</li><li>Do you have Strong financial acumen and operational efficiency mindset?</li><li>What is your expected salary? (Please answer the question)</li><li>What is the notice period for joining our company?</li></ul>الخبرة:<ul><li>قطاع الفنادق: 10 سنوات (مطلوب)</li></ul>

Operations Manager - Hotel Sector

ADROYTS

<div>
 
 Job Title:
 
 Human Resources Director
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Reports To:
 
 CEO
 
 
 
 
 
 
 
 Position Overview
 
 
 
 The
 
 Human Resources Director
 
 is responsible for leading the overall HR strategy and aligning it with the organization&rsquo;s business objectives. The role oversees all aspects of human capital management, including talent acquisition, organizational development, performance management, compensation &amp; benefits, employee relations, workforce planning, and HR governance.
 
 
 The HR Director acts as a strategic partner to executive leadership, driving culture transformation, organizational effectiveness, and sustainable talent growth.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. HR Strategy &amp; Leadership
 
 
 <ul>
 <li>
 Develop and implement the organization&rsquo;s HR strategy aligned with corporate objectives.
 </li>
 <li>
 Advise executive leadership on workforce planning and organizational structure.
 </li>
 <li>
 Lead HR transformation and change management initiatives.
 </li>
 <li>
 Establish HR KPIs and performance metrics aligned with business goals.
 </li>
 </ul>
 
 
 2. Talent Acquisition &amp; Workforce Planning
 
 
 <ul>
 <li>
 Oversee recruitment strategies for executive and operational roles.
 </li>
 <li>
 Implement succession planning and leadership development programs.
 </li>
 <li>
 Develop employer branding initiatives to attract top talent.
 </li>
 </ul>
 
 
 3. Organizational Development
 
 
 <ul>
 <li>
 Design and implement performance management frameworks.
 </li>
 <li>
 Lead employee engagement initiatives and culture-building programs.
 </li>
 <li>
 Drive competency frameworks and career path development.
 </li>
 </ul>
 
 
 4. Compensation &amp; Benefits
 
 
 <ul>
 <li>
 Develop competitive compensation structures aligned with market benchmarks.
 </li>
 <li>
 Oversee salary reviews, incentive plans, and reward programs.
 </li>
 <li>
 Ensure compliance with labor regulations and corporate governance standards.
 </li>
 </ul>
 
 
 5. Employee Relations &amp; Governance
 
 
 <ul>
 <li>
 Manage employee relations, disciplinary actions, and grievance handling.
 </li>
 <li>
 Ensure compliance with labor laws and internal HR policies.
 </li>
 <li>
 Oversee HR audits and regulatory reporting requirements.
 </li>
 </ul>
 
 
 6. HR Operations &amp; Systems
 
 
 <ul>
 <li>
 Supervise payroll, HRIS systems, and HR administration functions.
 </li>
 <li>
 Ensure accurate HR data management and reporting.
 </li>
 <li>
 Drive HR digital transformation initiatives where applicable.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 12&ndash;15+ years of progressive HR experience.
 </li>
 <li>
 Minimum 5&ndash;7 years in a senior HR leadership role.
 </li>
 <li>
 Experience leading HR in medium to large organizations.
 </li>
 <li>
 Strong knowledge of labor law and HR governance frameworks.
 </li>
 <li>
 Professional certifications (CIPD, SHRM, SPHR, etc.) preferred.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Strategic leadership &amp; executive presence
 </li>
 <li>
 Organizational design &amp; workforce planning
 </li>
 <li>
 Change management &amp; transformation
 </li>
 <li>
 Strong business acumen
 </li>
 <li>
 Conflict resolution &amp; negotiation
 </li>
 <li>
 Data-driven HR decision making
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Employee engagement index
 </li>
 <li>
 Talent retention rate
 </li>
 <li>
 Time-to-fill &amp; quality-of-hire metrics
 </li>
 <li>
 Succession planning coverage
 </li>
 <li>
 HR cost efficiency ratios
 </li>
 <li>
 Compliance and audit results
 </li>
 </ul>
 
 
</div>

Human Resources Director

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking an experienced Director of Security Operations to lead our security strategy and operations across our pioneering entertainment and cultural destination. As the Director of Security Operations, you will be responsible for establishing and implementing a comprehensive security framework that guarantees the safety of our guests, employees, and assets while promoting a culture of security excellence.
This senior leadership position requires expertise in security management, strategic planning, and crisis response. You will collaborate with a diverse range of stakeholders to ensure that our security measures align with the company&rsquo;s mission, regulatory requirements, and best practices in the industry.
Key Responsibilities:
1. Lead Day-to-Day On-Ground Security Operations:
Direct and oversee daily security activities covering all security matters related to visitors.
Supervise security teams and vendors, ensuring deployment aligns with approved plans.
Monitor operational performance, respond to incidents, and lead escalation procedures when required.
Drive a proactive security culture focused on prevention, vigilance, and rapid response.
2. Develop Security Plans, Processes, and SOPs:
Design, implement, and continuously improve security plans, operational procedures, and Standard Operating Procedures (SOPs).
Establish structured workflows that enable efficient and consistent operations.
Align procedures with recognized industry practices and regulatory requirements.
Conduct periodic reviews to ensure documentation reflects evolving risks and operational realities.
3. Advise on Security Requirements for New and Emerging Assets
Act as the primary security advisor during the activation of new assets, facilities, and public spaces.
Define security requirements covering manpower, technology, access control, surveillance, and emergency readiness.
Ensure security integration supports a unified city-wide strategy rather than fragmented asset-level approaches.
Promote standardization to maintain coherent protection levels across all operational environments.
4. Maintain Critical Documentation and Train Stakeholders
Own the lifecycle of key security documents such as emergency plans, incident response frameworks, and operational manuals.
Ensure documents remain up-to-date, actionable, and aligned with regulatory expectations.
Deliver training and awareness sessions to relevant stakeholders to ensure clarity of roles and responsibilities.
Facilitate exercises and drills to validate preparedness and strengthen cross-functional coordination.
5. Procure Security Equipment and Operational Resources
Identify operational needs and lead the procurement of security equipment, systems, and tools.
Support vendor evaluation, technical specifications, and selection processes.
Ensure equipment meets operational requirements, compliance standards, and scalability needs.
Oversee deployment and operational readiness of procured resources. 
Requirements 
<ul>
<li>Master&rsquo;s degree in Security Management, Criminal Justice, Business Administration, or a related field.</li>
<li>10+ years of progressive experience in security management or operations, with a track record of leadership and team management.</li>
<li>Extensive knowledge of security operations, risk management, and crisis response methodologies.</li>
<li>Strong analytical and strategic thinking skills, with the ability to make data-driven decisions.</li>
<li>Exceptional interpersonal and communication skills, with the ability to influence stakeholders at all levels.</li>
<li>Experience with managing complex security operations in a large-scale environment.</li>
<li>Professional certifications in security management (e.g., CPP, PSP) are highly desirable.</li>
<li>Proven ability to develop and implement security strategies that align with organizational goals.</li>
<li>Fluency in English; proficiency in Arabic is an advantage.</li> 
</ul> 
 
Benefits 
Comprehensive benefits package</div>

Director - Security Operations (DEL 1)

Al Jeri Transportation

<div>
 
 
 Job Overview
 
 
 
 We are seeking a highly strategic and experienced Director of Maintenance to oversee and elevate the maintenance operations of a large heavy‑truck fleet. The ideal candidate will have deep expertise in fleet maintenance, cost optimization, reliability improvement, and leading large multi‑site maintenance teams. This role requires a leader capable of transforming maintenance operations, maximizing fleet availability, and ensuring operational efficiency in a high‑demand transportation environment.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Fleet Maintenance Leadership
 
 
 <ul>
 <li>
 Develop and implement a comprehensive maintenance strategy tailored to heavy‑truck fleets with high utilization.
 </li>
 <li>
 Ensure maximum fleet availability, reduce roadside breakdowns, and support logistics operations.
 </li>
 <li>
 Establish preventive, predictive, and corrective maintenance frameworks.
 </li>
 </ul>
 
 
 Cost &amp; Budget Management
 
 
 <ul>
 <li>
 Lead full maintenance budgeting, including spare parts, tires, lubricants, workshops, and labor.
 </li>
 <li>
 Drive cost‑saving initiatives while maintaining operational reliability and safety.
 </li>
 <li>
 Optimize vendor contracts and negotiate service agreements to achieve measurable savings.
 </li>
 </ul>
 
 
 Maintenance Operations Management
 
 
 <ul>
 <li>
 Oversee multi‑site workshops (in‑house and outsourced) with diverse technical teams.
 </li>
 <li>
 Supervise maintenance on key truck systems including engines, transmission, air brake systems, suspension, and electrical systems.
 </li>
 <li>
 Manage daily breakdowns, road incidents, and ensure rapid turnaround to minimize downtime.
 </li>
 </ul>
 
 
 Fleet Reliability Improvement
 
 
 <ul>
 <li>
 Apply best‑practice methodologies such as RCM, TPM, Lean Maintenance, and root‑cause analysis.
 </li>
 <li>
 Develop inspection programs based on vehicle type, mileage, and operational load.
 </li>
 <li>
 Continuously improve reliability indicators and reduce repeat failures.
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Team Development
 
 
 <ul>
 <li>
 Lead, mentor, and develop a large team of supervisors, technicians, mechanics, and electricians.
 </li>
 <li>
 Build a high‑performance culture focused on safety, quality, and operational excellence.
 </li>
 <li>
 Implement technical training programs for modern truck technologies (European, Asian, and US brands).
 </li>
 </ul>
 
 
 Supplier &amp; Contract Management
 
 
 <ul>
 <li>
 Evaluate and select suppliers for spare parts, tires, workshops, and technical services.
 </li>
 <li>
 Manage contracts and ensure compliance with performance KPIs.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical, Electrical, or Industrial Engineering (Master&rsquo;s preferred).
 </li>
 <li>
 Minimum 13 years of experience in heavy‑truck fleet maintenance
 </li>
 <li>
 Strong knowledge of heavy‑duty trucks (European, Japanese, American brands).
 </li>
 <li>
 Proven track record in cost optimization and operational efficiency.
 </li>
 <li>
 Strong analytical and decision‑making skills.
 </li>
 </ul>
 
 
</div>

Director of Maintenance

Qiddiya | القدية

<div>
 The Director of City IT Operations will lead the development and operational readiness of all IT systems for a 360+ sq km smart city in Saudi Arabia. This includes overseeing smart infrastructure across multiple districts and working with a wide range of stakeholders&mdash;from city planning units to cybersecurity teams and technology vendors.
 
 
 Responsibilities cover the full lifecycle of smart systems delivery&mdash;requirements, procurement, implementation, and commissioning. The role also includes establishing an integrated City IT Systems Support Model (L0-L4) to support Day 1 operations and ensure SLA compliance between the City Services IOC and City IT IOC.
 
 
 The ideal candidate brings strategic vision, strong technical knowledge, and leadership experience in smart city projects, ideally in the GCC.
 
 
 <ul>
 <li>
 Key Responsibilities
 </li>
 <li>
 Strategic Leadership
 </li>
 <li>
 Develop and implement the City IT Operations strategy to drive digital transformation and operational readiness
 </li>
 <li>
 Align IT operations with the city's Master Plan, Smart City vision, and Saudi Vision 2030
 </li>
 <li>
 Lead the design and rollout of an integrated IT Systems Support Model across all city and district smart systems
 </li>
 <li>
 Establish governance frameworks, including SLAs, SOPs, escalation paths, and performance dashboards
 </li>
 <li>
 Develop and manage the annual business plan and budget
 </li>
 <li>
 Acquisition of Smart City Systems
 </li>
 <li>
 Review and approve Smart City Systems RFPs to ensure strategic alignment, stakeholder engagement, and clear business outcomes
 </li>
 <li>
 Ensure compliance with governance, risk, legal, privacy, and security requirements
 </li>
 <li>
 Enforce Qiddiya Technology design and Enterprise Architecture principles
 </li>
 <li>
 Align City technology SLAs with City Operations SLAs and exit strategy provisions that ensures business continuity
 </li>
 <li>
 Negotiate and manage vendor contracts, ensuring adherence to SLAs, KPIs, and timelines
 </li>
 <li>
 City IT Systems Operations and Management
 </li>
 <li>
 Develop and enforce Qiddiya City IT operating standards aligned with QIC Technology Standards; audit compliance regularly
 </li>
 <li>
 Manage City IT requirements, feature priorities, and delivery schedules with Qiddiya IT, ensuring minimal business impact and overseeing UAT
 </li>
 <li>
 Prepare operational briefs for new assets, expansions, and seasonal activities; oversee transition planning for end-of-life products
 </li>
 <li>
 Provide operational input on new systems and integrations across procurement, design, testing, and deployment
 </li>
 <li>
 Evaluate third-party technologies for alignment with strategic goals and seamless integration
 </li>
 <li>
 Support pre-opening onboarding and transition to City IT Operations
 </li>
 <li>
 Oversee daily operations of city-wide IT systems, including ICT infrastructure, IoT/OT systems, and smart city applications
 </li>
 <li>
 Ensure high availability, resilience, and security of all mission-critical systems
 </li>
 <li>
 Drive operational excellence through proactive monitoring, incident prevention, and continuous improvement
 </li>
 <li>
 Enforce data governance across all platforms
 </li>
 <li>
 Support Model Delivery
 </li>
 <li>
 Design, implement, and operationalize a multi-tier CITY IT Integrated L0 to L4 Support Model
 </li>
 <li>
 Recruit, train, and manage cross-functional operational support teams
 </li>
 <li>
 Implement workforce development programs to build local talent capacity
 </li>
 <li>
 Security &amp; Risk Management
 </li>
 <li>
 Actively support the enforcement of robust cybersecurity and data privacy practices across ICT, IoT, and OT layers
 </li>
 <li>
 Ensure compliance with Saudi National Cybersecurity Authority (NCA) regulations and global standards such as ISO 27001
 </li>
 <li>
 Collaborate with the city's Security Operations Center (SOC) for proactive threat detection, incident management, and disaster recovery planning
 </li>
 <li>
 Conduct periodic risk assessments and resilience testing
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Required Qualifications
 </li>
 <li>
 Education
 </li>
 <li>
 Bachelor's degree relevant to Smart Cities or equivalent
 </li>
 <li>
 Master's degree is preferrable to be in one of the following fields :
 </li>
 <li>
 Smart Cities / Urban Informatics
 </li>
 <li>
 Computer Science / Information Systems
 </li>
 <li>
 Cyber-Physical Systems / Cybersecurity
 </li>
 <li>
 Electrical / Electronics / Systems Engineering
 </li>
 <li>
 Certifications (Preferred)
 </li>
 <li>
 Smart Cities Professional Certification (IEEE, GCF, or equivalent)
 </li>
 <li>
 CISSP / CISM / CISA / ITIL
 </li>
 <li>
 Experience
 </li>
 <li>
 Total Experience:12-15 years in IT operations, systems integration, or large-scale ICT program delivery
 </li>
 <li>
 Smart City Domain: 10+ years in smart city, urban infrastructure, or mission-critical ICT projects
 </li>
 <li>
 GCC Region: Preferably 5+ years, with knowledge of local regulations and standards
 </li>
 <li>
 City IT Systems Support Model: Minimum 5 years designing and managing L0-L4 support structures for public infrastructure
 </li>
 <li>
 City/District Smart Systems: Proven track record delivering and operating integrated systems across large-scale urban environments
 </li>
 <li>
 Team Leadership: Experience leading multidisciplinary, cross-organizational teams, including vendor-managed resources
 </li>
 <li>
 Skills &amp; Competencies
 </li>
 <li>
 Fluency in English (mandatory); Arabic proficiency desirable
 </li>
 <li>
 Expertise in smart city technologies, IoT/OT systems, and ICT infrastructure
 </li>
 <li>
 Advanced knowledge of cybersecurity for urban environments
 </li>
 <li>
 Strong leadership, stakeholder engagement, and negotiation skills
 </li>
 <li>
 Exceptional problem-solving and crisis management abilities
 </li>
 <li>
 Familiarity with Saudi Vision 2030, urban innovation frameworks, and local cultural dynamics
 </li>
 <li>
 Location &amp; Travel
 </li>
 <li>
 Location: On-site within the designated city development zone, Saudi Arabia
 </li>
 <li>
 Travel: Periodic travel across city districts and GCC countries as required
 </li>
 </ul>
</div>

Director - Smart City and ICT (DEL 3)

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