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operations director

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking a motivated and detail-oriented Associate Director - Operational Readiness to support the delivery of operational readiness initiatives for world-class entertainment and cultural projects. In this role, you will play an essential part in coordinating cross-functional readiness activities, monitoring operational preparedness, and helping ensure smooth project launches that align with Qiddiya's vision and high standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support the development and execution of operational readiness plans to guarantee successful project openings
 </li>
 <li>
 Collaborate closely with project, operations, and training teams to integrate operational requirements and readiness milestones
 </li>
 <li>
 Assist in conducting readiness assessments, identifying gaps, risks, and areas for improvement, and recommend corrective actions
 </li>
 <li>
 Help coordinate and manage training programs for operational staff to ensure optimal preparedness
 </li>
 <li>
 Monitor key performance indicators (KPIs) related to operational readiness and provide regular updates to senior leadership
 </li>
 <li>
 Facilitate communication and alignment between stakeholders to promote a unified approach to operational readiness
 </li>
 <li>
 Contribute to developing best practices, tools, and processes to enhance efficiency and effectiveness of readiness efforts
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field
 </li>
 <li>
 At least 5-7 years of experience in operational readiness, project management, or operations within entertainment, hospitality, or large-scale project environments
 </li>
 <li>
 Proven ability to coordinate cross-functional teams and manage complex project timelines
 </li>
 <li>
 Strong analytical skills with a problem-solving mindset and attention to detail
 </li>
 <li>
 Excellent communication and interpersonal skills to collaborate effectively with a range of stakeholders
 </li>
 <li>
 Experience in organizing training programs and operational readiness activities is highly desirable
 </li>
 <li>
 Proficiency in project management tools and methodologies
 </li>
 <li>
 Understanding of the regional market and cultural context is an advantage
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Comprehensive benefits package
</div>

Associate Director - Operational Readiness

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking a highly skilled Director of Operational Readiness to lead the planning, coordination, and execution of operational strategies for large-scale entertainment and cultural developments. This role is integral to ensuring that all new projects are fully prepared for launch with efficient operations, well-trained staff, and superior customer experiences, aligning with the company's vision to create a world-class destination.
Responsibilities<ul><li>
Develop and implement comprehensive operational readiness plans for upcoming projects to ensure seamless opening phases.</li><li>
Coordinate cross-departmental efforts including construction, operations, training, and safety teams to align readiness goals.</li><li>
Conduct readiness assessments and audits to identify risks and operational gaps, deploying mitigation strategies accordingly.</li><li>
Lead the development and delivery of training programs to prepare operational teams and support staff.</li><li>
Establish key performance indicators (KPIs) to measure operational readiness and track progress.</li><li>
Engage with stakeholders and partners to maintain alignment with strategic objectives and operational standards.</li><li>
Drive continuous improvement initiatives based on readiness metrics and feedback.</li></ul> 

Requirements<ul><li> 
Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related discipline; Master&rsquo;s degree preferred.</li><li>Minimum of 8 years of progressive experience in operational readiness or operations management, ideally within the entertainment, hospitality, or large infrastructure projects.</li><li>Proven leadership capabilities in managing multi-disciplinary teams and complex project environments.</li><li>Strong analytical skills with experience in readiness assessment, risk management, and process optimization.</li><li>Excellent communication and stakeholder management skills at all organizational levels.</li><li>Demonstrated ability to develop effective training programs and foster staff readiness.</li><li>Knowledge of relevant regulatory standards and industry best practices.</li><li>Familiarity with the Saudi market and cultural context is an advantage.</li></ul> 
Benefits 
Comprehensive benefits package</div>

Director - Operational Readiness

<div>The Director &ndash; Operations &amp; Maintenance is responsible for leading the operational management and maintenance of city assets and public realm infrastructure, ensuring all assets are safe, efficient, compliant, and operationally ready to support the wider development objectives.
The role will oversee the delivery of both hard and soft services through a combination of in-house teams and outsourced service providers, ensuring high standards of operational performance, customer service, asset reliability, and stakeholder satisfaction across the portfolio.
The Director will lead a team of up to 10 professionals and will be responsible for managing contractor performance across multiple disciplines including public realm maintenance, electrical infrastructure, utilities, and wastewater treatment plant operations. The role will also ensure assets are successfully transitioned from construction into operations through structured handover, snagging, defect management, and operational readiness processes.
Working closely with internal and external stakeholders, the Director will drive operational excellence, governance compliance, health &amp; safety standards, budget control, and continuous improvement initiatives across all operations and maintenance activities.
Key Responsibilities:
<ul><li>Lead and manage all operations and maintenance activities across city assets and public realm infrastructure.
</li><li>Manage and develop a team of up to 10 staff, including performance management, team development, and annual reviews.
</li><li>Oversee third-party contractors delivering hard and soft FM services, ensuring performance aligns with KPIs, SLAs, and operational standards.
</li><li>Supervise the operational oversight of critical infrastructure through the delivery teams, including wastewater treatment plants, electrical infrastructure, utilities, and associated systems.
</li><li>Drive high levels of customer service and user experience across all delivery partners and operational activities.
</li><li>Manage operational and maintenance budgets, cost controls, forecasting, and financial reporting.
</li><li>Lead stakeholder engagement with internal departments, authorities, consultants, service providers, and external partners.
</li><li>Support design and technical reviews to ensure maintainability, operational efficiency, and lifecycle considerations are embedded within assets.
</li><li>Lead asset handover and operational readiness activities including inspections, snagging, defect resolution, commissioning support, and transition into operations.
</li><li>Ensure compliance with governance frameworks, regulatory requirements, and health, safety, and environmental standards.
</li><li>Identify operational risks, troubleshoot issues, and implement effective problem-solving and continuous improvement initiatives.
</li>Develop and implement operational procedures, maintenance strategies, and performance standards to optimize asset reliability and efficiency. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Engineering, Facilities Management, Operations Management, or a related discipline.
</li><li>Minimum 15 years of experience in operations and maintenance management across large-scale city assets, infrastructure, public realm, or mixed-use developments.
</li><li>Proven experience managing hard and soft services contractors within complex operational environments.
</li><li>Strong understanding of infrastructure operations including utilities, electrical systems, and wastewater treatment operations.
</li><li>Demonstrated leadership experience managing multidisciplinary teams and service providers.
</li><li>Strong knowledge of operational governance, health &amp; safety, compliance, and risk management practices.
</li><li>Experience managing operational budgets, contract performance, and service delivery KPIs.
</li><li>Excellent stakeholder management, communication, and problem-solving skills.
</li><li>Experience supporting asset operational readiness, handover, snagging, and transition from construction to operations.
</li><li>Ability to drive operational excellence, customer service standards, and continuous improvement initiatives.
</li><li>Experience within the Middle East region is preferred.</li></ul></div>

Director - Operations & Maintenance (Del-282)

Rawaj - Human Capital Management

<div>Leverage your expertise and join the dynamic team of a leading Saudi telecommunications company.
As a Chief Operating Officer (COO), you will lead and oversee the company&rsquo;s overall operations, ensuring operational excellence, efficiency, and alignment with strategic objectives. You will play a critical role in driving performance, scaling operations, and enabling sustainable business growth.<h2 class="jobSectionHeader">
Key Accountabilities</h2>
The position involves:<ul><li>
Lead and manage all day-to-day operations of the company, ensuring efficiency, quality, and continuous improvement across all functions.</li><li>
Develop and implement operational strategies aligned with the company&rsquo;s vision and long-term business objectives.</li><li>
Drive organizational performance across a business with approximately SAR 300 million turnover, ensuring optimal utilization of resources.</li><li>
Oversee cross-functional departments including operations, commercial, finance, and support functions to ensure alignment and synergy.</li><li>
Establish and monitor KPIs, performance metrics, and operational frameworks to ensure targets are achieved.</li><li>
Ensure compliance with Saudi regulatory requirements and telecommunications industry standards.</li><li>
Lead transformation initiatives, process improvements, and digital optimization to enhance operational efficiency and customer experience.</li><li>
Collaborate closely with the executive team and board on strategic planning, reporting, and performance reviews.</li><li>
Oversee risk management practices to ensure operational stability and business continuity.</li><li>
Drive cost optimization initiatives while maintaining high service quality and operational standards.</li><li>
Build, lead, and mentor a high-performing leadership team, fostering a culture of accountability, innovation, and excellence.</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience</h2>
We are Looking for: 
 
<ul><li>Bachelor&rsquo;s degree in Business Administration, Engineering, Finance, or a related field (MBA is highly preferred).</li><li>
Minimum of 12&ndash;15 years of progressive leadership experience, with at least 5 years in a senior executive role (COO, Operations Director, or equivalent), preferably within telecommunications or large-scale organizations.</li><li>
Proven track record in managing large-scale operations and driving business performance.</li><li>
Strong strategic thinking with hands-on execution capabilities.</li><li>
Extensive leadership and people management skills, with experience leading cross-functional teams.</li><li>
Strong financial and commercial acumen with the ability to manage budgets, costs, and profitability.</li><li>
Excellent stakeholder management skills, including experience engaging with senior leadership and boards.</li><li>
Exceptional communication and presentation skills in both Arabic and English.</li><li>
Ability to work under pressure, manage multiple priorities, and deliver results in a fast-paced environment.</li></ul></div>

Chief Operations Officer (COO) - Telecommunications | Saudi Arabia

<div>The Director of IT/OT Network &amp; Security Operations is a critical leadership role within City Operations IT, responsible for the end-to-end management, reliability, and security of Qiddiya&rsquo;s converged IT and Operational Technology (OT) infrastructure.
As Qiddiya transitions from construction to operations, this role will lead operational readiness, infrastructure acceptance, and the ongoing management of city-wide digital platforms, including fiber networks, active network equipment, smart city systems, and physical security networks (VMS, ACS, CCTV).
The role serves as a key bridge between enterprise IT and industrial OT environments, ensuring seamless integration, high availability, and a robust cybersecurity posture across all city operations. It requires deep technical expertise in network architecture and security, alongside strong vendor management and cross-functional leadership to collaborate effectively with QTECH, MDU, District Master Developers, and third-party operators.
Key Responsibilities1. Operational Leadership &amp; Strategy<ul><li>
Lead the IT/OT Network and Security Operations function for Qiddiya City IT Operations.
</li><li>Define and execute the operational strategy for converged IT/OT environments, aligned with the City Operations Target Operating Model (TOM) and Qiddiya&rsquo;s digital vision.
</li><li>Establish and manage interfaces with the Network Operations Center (NOC) and Security Operations Center (SOC) for city-level infrastructure.
</li><li>Define, monitor, and enforce SLAs, KPIs, and performance metrics across internal teams and external service providers.
</li></ul>2. Infrastructure &amp; Network Operations<ul><li>
Oversee day-to-day operations, maintenance, and optimization of city-wide network infrastructure, including fiber backbone, MMRs, MDCs, and active network components.
</li><li>Manage the operational lifecycle of OT networks supporting smart city use cases across utilities, transportation, and facility management.
</li><li>Ensure high availability, resilience, and redundancy of critical network topologies supporting city operations.
</li><li>Lead incident management, root cause analysis, and resolution of complex IT/OT network issues.
</li></ul>3. Security Operations &amp; Governance<ul><li>
Oversee operational security systems and their supporting network infrastructure.
</li><li>Implement and monitor cybersecurity controls across OT environments, including network segregation, access control, and threat detection, aligned with QTECH cybersecurity standards.
</li><li>Coordinate vulnerability assessments, penetration testing, and security audits for city infrastructure.
</li><li>Ensure compliance with national cybersecurity regulations (e.g., NCA) and internal Qiddiya policies.
</li></ul>4. Transition, Handover &amp; Acceptance<ul><li>
Act as the primary City Operations IT authority for the acceptance and handover of network and security infrastructure from QTECH, MDU, and District Master Developers.
</li><li>Define operational readiness criteria, testing protocols, and documentation standards for onboarding new assets.
</li><li>Participate in design reviews to ensure operational, maintainability, and security requirements are embedded early in the lifecycle.
</li></ul>5. Vendor &amp; Stakeholder Management<ul><li>
Manage relationships and operational contracts with neutral hosts, data center operators, and managed service providers.
</li><li>Collaborate closely with QTECH Design teams to ensure alignment on architecture, shared services, and governance frameworks.
</li><li>Engage with Business Units (e.g., Transport, Utilities, Security) to ensure IT/OT infrastructure meets operational and use-case requirements.</li></ul> 

Requirements 
 
Education<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Telecommunications, Cybersecurity, or a related engineering discipline.
</li></ul>Experience<ul><li>
12&ndash;15 years of progressive experience in network engineering, IT/OT operations, and cybersecurity, including at least 5 years in a senior leadership role.
</li><li>Proven track record in managing large-scale, mission-critical infrastructure within complex environments such as smart cities, giga-projects, utilities, or industrial sectors.
</li><li>Extensive experience bridging IT and OT environments, with a strong understanding of industrial control systems (ICS), SCADA, and IoT network architectures.
</li><li>Demonstrated experience in transitioning infrastructure from construction and delivery phases into stable, live operations.
</li></ul>Technical Skills &amp; Certifications<ul><li>
Deep expertise in network routing, switching, and topology design (e.g., Cisco, Juniper, or equivalent technologies).
</li><li>Strong knowledge of OT cybersecurity standards and frameworks (e.g., IEC 62443, NIST).
</li><li>Experience with physical security network infrastructure, including CCTV, VMS, and ACS systems.
</li><li>Relevant industry certifications are highly desirable, such as:
</li><li><ul><li>Networking: CCIE, JNCIE, or equivalent.
</li><li>Security: CISSP, CISM, GICSP, or equivalent.
</li><li>Service Management: ITIL v4.
</li></ul></li></ul>Core Competencies<ul><li>
Strategic thinker with strong problem-solving and decision-making capabilities.
</li><li>Excellent stakeholder management and communication skills, with the ability to influence cross-functional teams and executive leadership.
</li><li>Ability to operate effectively in ambiguous, fast-paced, and evolving environments.
</li><li>Strong vendor management and contract negotiation expertise.</li></ul></div>

Director - City OPS IT/OT Network and Security Operations (DEL3)

MASTER-WORKS

<div>Position Overview:
The Sales Director at Master-Works will lead and manage the sales organization to achieve ambitious revenue goals and expand the company&rsquo;s market presence. This senior leadership role demands strategic vision, strong leadership, and an ability to build high-performing sales teams focused on selling complex IT solutions and services in competitive markets.
Key Responsibilities:<ul>
<li>Develop and implement comprehensive sales strategies aligned with company objectives to drive revenue growth.</li>
<li>Lead, mentor, and manage sales managers and representatives across multiple regions or sectors.</li>
<li>Identify new market opportunities and expand Master-Works&rsquo; footprint in existing and emerging sectors.</li>
<li>Oversee the sales pipeline, forecast sales performance accurately, and report to senior management.</li>
<li>Collaborate closely with marketing, product development, and customer success teams to align sales efforts with market demand and client needs.</li>
<li>Establish and nurture strong relationships with key clients, partners, and stakeholders to maximize business opportunities.</li>
<li>Ensure sales processes and CRM utilization meet high standards of efficiency and compliance.</li>
<li>Monitor industry trends, competitor activities, and customer feedback to continually adapt sales strategies.</li>
<li>Drive a results-oriented sales culture focused on achievement, accountability, and continuous improvement.</li></ul> 

Requirements 
Qualifications:<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Engineering, IT, or related discipline; MBA preferred.</li>
<li>10+ years of progressive sales experience with at least 5 years in a leadership role, preferably within the IT solutions or technology sector.</li>
<li>Proven track record of meeting or exceeding sales targets and managing large sales teams.</li>
<li>Strong strategic thinking and planning capabilities.</li>
<li>Excellent leadership, coaching, and team development skills.</li>
<li>Deep understanding of IT products and services (cloud computing, cybersecurity, data management).</li>
<li>Exceptional communication, negotiation, and interpersonal skills.</li>
<li>Experience managing complex sales cycles and enterprise-level deals.</li>
<li>Proficiency with CRM software and sales analytics tools.</li></ul></div>

Sales Director

Master Works

<div>
 
 Position Overview:
 
 
 
 The Sales Director at Master-Works will lead and manage the sales organization to achieve ambitious revenue goals and expand the company's market presence. This senior leadership role demands strategic vision, strong leadership, and an ability to build high-performing sales teams focused on selling complex IT solutions and services in competitive markets.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and implement comprehensive sales strategies aligned with company objectives to drive revenue growth
 </li>
 <li>
 Lead, mentor, and manage sales managers and representatives across multiple regions or sectors
 </li>
 <li>
 Identify new market opportunities and expand Master-Works' footprint in existing and emerging sectors
 </li>
 <li>
 Oversee the sales pipeline, forecast sales performance accurately, and report to senior management
 </li>
 <li>
 Collaborate closely with marketing, product development, and customer success teams to align sales efforts with market demand and client needs
 </li>
 <li>
 Establish and nurture strong relationships with key clients, partners, and stakeholders to maximize business opportunities
 </li>
 <li>
 Ensure sales processes and CRM utilization meet high standards of efficiency and compliance
 </li>
 <li>
 Monitor industry trends, competitor activities, and customer feedback to continually adapt sales strategies
 </li>
 <li>
 Drive a results-oriented sales culture focused on achievement, accountability, and continuous improvement
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Engineering, IT, or related discipline; MBA preferred
 </li>
 <li>
 10+ years of progressive sales experience with at least 5 years in a leadership role, preferably within the IT solutions or technology sector
 </li>
 <li>
 Proven track record of meeting or exceeding sales targets and managing large sales teams
 </li>
 <li>
 Strong strategic thinking and planning capabilities
 </li>
 <li>
 Excellent leadership, coaching, and team development skills
 </li>
 <li>
 Deep understanding of IT products and services (cloud computing, cybersecurity, data management)
 </li>
 <li>
 Exceptional communication, negotiation, and interpersonal skills
 </li>
 <li>
 Experience managing complex sales cycles and enterprise-level deals
 </li>
 <li>
 Proficiency with CRM software and sales analytics tools
 </li>
 </ul>
</div>

Explore 962+ Operations director in Riyadh this May. Find roles across top companies and apply now to boost your career.

962 operations director jobs In Riyadh

Associate Director - Operational Readiness

Director - Operational Readiness

Director - Operations & Maintenance (Del-282)

Chief Operations Officer (COO) - Telecommunications | Saudi Arabia

Director - City OPS IT/OT Network and Security Operations (DEL3)

Sales Director

Sales Director