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Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 
 
 The Desktop Support Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 
 
 
 
 This will be an onsite role, based in Riyadh, Saudi Arabia
 
 
 
 
 
 Your Tasks Will Include
 
 
 
 <ul>
 <li>
 Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
 </li>
 <li>
 Monitor Service Level Agreement (SLA) compliance within the team
 </li>
 <li>
 Ensure timely resolution or escalation of technical issue
 </li>
 <li>
 Provide IT support for hardware and software
 </li>
 <li>
 Perform user account administration across multiple systems
 </li>
 <li>
 Collaborate as a member of an international team
 </li>
 <li>
 Review and update the Service Desk knowledge base with accurate processes and procedures
 </li>
 <li>
 Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
 
 
 </li>
 </ul>
 
 What We Expect From You
 
 
 
 <ul>
 <li>
 At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
 </li>
 <li>
 Proficiency in English and Arabic, both written and spoken
 </li>
 <li>
 Strong multitasking skills with the ability to handle real-time support issues
 </li>
 <li>
 A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
 </li>
 <li>
 Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
 </li>
 <li>
 Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
 </li>
 <li>
 In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
 </li>
 <li>
 Strong expertise in MS Office products
 </li>
 <li>
 Be able to learn a new product or technology via lab time, self-training, and technical support resources
 
 
 </li>
 </ul>
 
 What Will Be Your Advantage
 
 
 
 <ul>
 <li>
 Ability to work with users of any level of technical knowledge
 </li>
 <li>
 Knowledge of networking technologies (TCP/IP, DNS, DHCP)
 </li>
 <li>
 ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
 </li>
 <li>
 Experience with incident monitoring and management systems
 </li>
 <li>
 Scripting and automation skills using tools like PowerShell
 
 
 </li>
 </ul>
 
 Veeam Software is an equal opportunity employer
 
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 
 
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 
 
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 
 
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 
 
 
 By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
 
 
 
 
 
</div>

Service Desk Analyst

Savills

<div>We are seeking a proactive and detail-oriented IT Systems Support Analyst to join our team in Saudi Arabia, providing front-line technical assistance and ensuring smooth IT operations across the business. This role will be responsible for delivering on-site and remote support to end-users, managing incident resolutions, and maintaining system functionality to support day-to-day business needs. In addition, the position will contribute to system administration, documentation, and user guidance, while collaborating closely with regional teams to ensure consistent and reliable support across the Middle East.
Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer. 
Key Responsibilities
System Administration:<ul>
<li><ul>
<li>User assistance and troubleshooting.</li>
<li>User training/walkthroughs and management (where needed).</li>
<li>IT asset handling (handle procurement and inventory).</li>
</ul></li></ul>
IT Workflow:<ul>
<li>
On-site/Remote workstation troubleshooting and assistance.</li>
<li>End-to-end ownership of managed Incidents/Requests.</li>
<li>Appropriate logging of actions carried out, keeping relevant parties always appraised of ticket status.</li>
<li>Basic user administration &ndash; password resets, account unlocks.</li>
</ul>
Reporting and Documentation:<ul>
<li>
Updating relevant trackers/sheets with any changes and/or updates carried out.</li>
<li>Appropriate logging of incident resolution steps, outlining actions performed and their success or lack thereof.</li>
</ul>
System Reviews:<ul>
<li>
Routine user reviews, security group reviews.</li>
<li>Documentation updates (if needed).</li></ul> 
Skills, Knowledge and Experience
Platforms &amp; Tools:<ul>
<li>
ServiceNow &ndash; IT Service Desk Management.</li>
<li>Microsoft Active Directory &ndash; Managing User/Computer Objects and memberships.</li>
<li>Excel &ndash; Formulas, VBA, Power Queries</li>
<li>Lists/SharePoint &ndash; Document management, list tracker</li>
<li>Power BI &ndash; Dataset design, report-builder</li>
<li>Word/PowerPoint &ndash; Documentation, walkthroughs, etc.</li>
<li>VS Code &ndash; HTML/CSS/JavaScript mini-projects, analyzing JSON and misc. data files, etc.</li>
</ul>
Soft Skills:<ul>
<li>
Adaptability and quick-learning skills, to perceive in-depth the various operating procedures within different teams.</li>
<li>Problem-solving skills to handle and resolve inquiries from multiple departments.</li>
<li>Gentle approach and hospitality to new/existing users on any platform.</li>
<li>Proficient language writing/composition skills, to aid with the various documentation tasks required, as well as maintaining clear/unambiguous official communications.</li>
<li>Good verbal skills to relay/translate concepts and instructions concisely across to users.</li>
<li>Comfort with remote-working requirements, and travel across the country to various sites as required.</li></ul></div>

IT Systems Support Analyst

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users. 
 
This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc&rsquo;s staff. The successful candidate will be a technically versed resource with excellent customer service skills.
The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice &amp; video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.<ul><li>
Consistently provide an exceptional, pleasant and courteous service to all End Users</li><li>
Provide 2nd level support for escalated workstation and mobile related issues and requests</li><li>
Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.</li><li>
Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly</li><li>
Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues</li><li>
Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support</li><li>
Prioritize incidents and complaints to assure all SLOs are met</li><li>
Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now</li><li>
Troubleshoot incidents and document resolution notes with root cause analysis</li><li>
Utilize all technical resources to solve end user incidents</li><li>
Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues</li><li>
Escalate hardware repairs to third party providers as needed</li><li>
Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions</li><li>
Installation of workstation, telephony, and mobile hardware/software as required</li><li>
Provision and prepare workstations using standard images</li><li>
Setup and install new workstations, loaners and other workstation related equipment</li><li>
Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed</li><li>
Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution</li><li>
Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities</li><li>
Other duties and special projects as assigned</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager 
Qualifications 
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience 
Preferred Qualifications:<ul><li>
3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)</li><li>
Strong experience in providing exceptional customer service</li><li>
Intermediate level Networking connectivity knowledge and troubleshooting</li><li>
Intermediate level experience in Installation, configuration, and support of local and LAN printers</li><li>
Proven track record in delivering customer service excellence</li><li>
4-6 years of experience as a technician supporting over 300 users with the following:</li><li>
Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software</li><li>
Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.</li><li>
Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android</li><li>
Active listening to end user needs, issues, complaints</li><li>
Ability to communicate effectively with wide variety of users, and technical teams</li><li>
Ability to support, and explain technical concepts to users at various levels of technical proficiency</li><li>
Effectively manage difficult or volatile situations</li><li>
Effective collaboration with peers and other groups</li><li>
Empathetic and patient</li><li>
Ability to effectively perform issue isolation and resolution in order to minimize downtime</li><li>
Ability to assess, analyze and research technical situations and provide viable alternatives</li><li>
Able to read and understand technical manuals, procedures, and OEM guides</li><li>
Ability to schedule and prioritize</li><li>
Ability to learn new technologies and procedures quickly</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Technical Support Analyst

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users.
 
 
 
 
 This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc&rsquo;s staff. The successful candidate will be a technically versed resource with excellent customer service skills.
 
 
 
 
 The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice &amp; video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.
 
 
 
 <ul>
 <li>
 Consistently provide an exceptional, pleasant and courteous service to all End Users
 </li>
 <li>
 Provide 2nd level support for escalated workstation and mobile related issues and requests
 </li>
 <li>
 Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.
 </li>
 <li>
 Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
 </li>
 <li>
 Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
 </li>
 <li>
 Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
 </li>
 <li>
 Prioritize incidents and complaints to assure all SLOs are met
 </li>
 <li>
 Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
 </li>
 <li>
 Troubleshoot incidents and document resolution notes with root cause analysis
 </li>
 <li>
 Utilize all technical resources to solve end user incidents
 </li>
 <li>
 Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
 </li>
 <li>
 Escalate hardware repairs to third party providers as needed
 </li>
 <li>
 Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
 </li>
 <li>
 Installation of workstation, telephony, and mobile hardware/software as required
 </li>
 <li>
 Provision and prepare workstations using standard images
 </li>
 <li>
 Setup and install new workstations, loaners and other workstation related equipment
 </li>
 <li>
 Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed
 </li>
 <li>
 Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution
 </li>
 <li>
 Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities
 </li>
 <li>
 Other duties and special projects as assigned
 </li>
 </ul>
 
 
 This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
 </li>
 <li>
 Strong experience in providing exceptional customer service
 </li>
 <li>
 Intermediate level Networking connectivity knowledge and troubleshooting
 </li>
 <li>
 Intermediate level experience in Installation, configuration, and support of local and LAN printers
 </li>
 <li>
 Proven track record in delivering customer service excellence
 </li>
 <li>
 4-6 years of experience as a technician supporting over 300 users with the following:
 </li>
 <li>
 Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software
 </li>
 <li>
 Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
 </li>
 <li>
 Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android
 </li>
 <li>
 Active listening to end user needs, issues, complaints
 </li>
 <li>
 Ability to communicate effectively with wide variety of users, and technical teams
 </li>
 <li>
 Ability to support, and explain technical concepts to users at various levels of technical proficiency
 </li>
 <li>
 Effectively manage difficult or volatile situations
 </li>
 <li>
 Effective collaboration with peers and other groups
 </li>
 <li>
 Empathetic and patient
 </li>
 <li>
 Ability to effectively perform issue isolation and resolution in order to minimize downtime
 </li>
 <li>
 Ability to assess, analyze and research technical situations and provide viable alternatives
 </li>
 <li>
 Able to read and understand technical manuals, procedures, and OEM guides
 </li>
 <li>
 Ability to schedule and prioritize
 </li>
 <li>
 Ability to learn new technologies and procedures quickly
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

King Salman International Airport Development Company

<div>
 
 
 Job Summary:
 
 
 
 The
 
 Manager &ndash; IT Operations and Service Desk
 
 is responsible for overseeing the organization&rsquo;s IT operations and ensuring seamless service delivery to end-users. This includes managing the Service Desk team, IT infrastructure support, incident and request management, and ensuring service-level agreements (SLAs) are met. The role involves a balance of strategic leadership, people management, and hands-on technical oversight to support business continuity and user satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. IT Operations Management:
 
 
 <ul>
 <li>
 Lead and manage daily IT operations including servers, network, end-user computing, and cloud services.
 </li>
 <li>
 Ensure high availability and performance of IT systems and services.
 </li>
 <li>
 Implement and maintain IT operational processes, policies, and documentation in line with ITIL best practices.
 </li>
 <li>
 Oversee monitoring tools to proactively identify and resolve potential issues before they impact users.
 </li>
 <li>
 Ensure effective backup, disaster recovery, and business continuity planning and execution.
 </li>
 </ul>
 
 
 
 
 
 2. Service Desk Management:
 
 
 <ul>
 <li>
 Manage and mentor the Service Desk team to deliver excellent first-line and second-line technical support.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests as per SLAs.
 </li>
 <li>
 Monitor Service Desk metrics, identify trends, and implement improvement initiatives.
 </li>
 <li>
 Establish and refine ticketing system workflows and escalation procedures.
 </li>
 <li>
 Act as an escalation point for complex technical issues.
 </li>
 </ul>
 
 
 
 
 
 3. Team Leadership &amp; Development:
 
 
 <ul>
 <li>
 Provide leadership, coaching, and professional development to IT support staff.
 </li>
 <li>
 Set team goals, conduct performance reviews, and drive a culture of accountability and continuous improvement.
 </li>
 <li>
 Manage staffing levels and scheduling to ensure adequate coverage across operating hours.
 </li>
 </ul>
 
 
 
 
 
 4. Vendor &amp; Asset Management:
 
 
 <ul>
 <li>
 Oversee hardware and software inventory, procurement, and lifecycle management.
 </li>
 <li>
 Manage vendor relationships, contracts, and service-level agreements related to IT operations and support services.
 </li>
 </ul>
 
 
 
 
 
 5. Security &amp; Compliance:
 
 
 <ul>
 <li>
 Ensure IT operational practices comply with organizational security policies and regulatory requirements.
 </li>
 <li>
 Collaborate with Information Security and Compliance teams to support audits and implement corrective actions.
 </li>
 </ul>
 
 
 
 
 
 6. Continuous Improvement &amp; Projects:
 
 
 <ul>
 <li>
 Identify opportunities for automation and operational efficiency.
 </li>
 <li>
 Participate in or lead IT-related projects and initiatives, ensuring timely and cost-effective delivery.
 </li>
 <li>
 Gather feedback from users to improve service delivery and user satisfaction.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 ITIL Foundation Certification (required); ITIL Intermediate or Expert is a plus.
 </li>
 <li>
 Additional certifications (e.g., Microsoft, Cisco, CompTIA, PMP) are an advantage.
 </li>
 <li>
 Minimum 6&ndash;8 years of experience in IT support or operations, with at least 3&ndash;5 years in a leadership or managerial role.
 </li>
 <li>
 Experience managing a 24/7 or global service desk environment is desirable.
 </li>
 <li>
 Proven track record in managing IT infrastructure and service delivery in a mid to large-scale organization.
 </li>
 </ul>
</div>

Manager – IT Operations and Service Desk

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Provide first-level technical support for hardware, software, and network-related inquiries.</li>
<li>Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.</li>
<li>Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.</li>
<li>Assist users with application software and business software issues.</li>
<li>Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.</li>
<li>Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.</li>
<li>Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.</li>
<li>Conduct training sessions for users on new software and tools when applicable.</li>
<li>Proactively identify areas for improvement in help desk processes and recommend enhancements.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1-2 years of experience in a help desk or technical support role.</li>
<li>Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.</li>
<li>Familiarity with common operating systems (Windows, MacOS) and software applications.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Ability to manage multiple tasks and work in a fast-paced environment.</li>
</ul>Benefits
Comprehensive benefits package</div>

Specialist - Help Desk

Explore 1421+ It service desk analyst in Riyadh this September. Find roles across top companies and apply now to boost your career.

1421 it service desk analyst jobs IN Riyadh

Service Desk Analyst

IT Systems Support Analyst

Technical Support Analyst

Technical Support Analyst

Technical Support Analyst

Manager – IT Operations and Service Desk

Specialist - Help Desk