maintenance supervisor

sales manager

area manager

key account manager

technical project manager

it service manager

DXC Technology

<div>Job Description:<ul><li><div>
Responsibilities:<div><div><div><ul><li>Define, negotiate, and document SLAs, OLAs, and underpinning contracts with internal and external service providers.</li><li>Monitor service performance against agreed SLAs and KPIs, ensuring timely reporting and escalation of breaches.</li><li>Conduct regular service reviews with internal teams and external vendors to ensure accountability and continuous service improvement.</li><li>Analyze service delivery trends and performance data to identify improvement opportunities.</li><li>Lead initiatives to improve service reliability, responsiveness, and user satisfaction.</li><li>Ensure alignment between business expectations and IT service delivery capabilities.</li><li>Maintain a catalog of active services and regularly review the service portfolio for accuracy and relevance.</li><li>Facilitate service reporting, dashboard creation, and communication to stakeholders and senior management.</li><li>Contribute to the development and enforcement of ITIL-aligned service management processes.</li><li>Support incident, problem, and change management functions by providing service-level insights and governance.</li><li>Continuously monitor and troubleshoot infrastructure services, ensuring optimal performance.</li><li>Follow established best practices and standards in infrastructure service delivery.</li></ul></div></div></div></div></li><li><div>
Mandatory Skills Description:<div><div><div><ul><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li><li>Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a Service Level Manager role</li><li>Strong understanding of ITIL practices; ITIL v4 Foundation certification required.</li><li>Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Helix, Cherwell).</li><li>Excellent analytical, negotiation, and stakeholder management skills.</li><li>Strong presentation and reporting skills; ability to clearly communicate service performance to both technical and business audiences.</li><li>Proven ability to manage service performance in complex environments involving multiple vendors and cross-functional teams.</li></ul></div></div></div></div></li><li><div>
Nice-to-Have Skills Description:<div><div><div><div> 
<ul><li>ITIL Intermediate or Expert-level certifications (e.g., Service Level Management, Continual Service Improvement).</li></ul></div></div></div></div></div></li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Service Level Manager

TAWANTECH

<div>AI Service Manager<ul>
<li>Offer AI solutions&rsquo; managed services contracts.
</li><li>Implement AI-driven IT service automation.
</li><li>Integrate AI tools for IT infrastructure management.
</li><li>Provide AI-based IT support services.
</li><li>Monitor and optimize AI-powered service performance and reliability.
</li><li>Ensure compliance, governance, and security in AI service operations.
</li><li>Collaborate with cross-functional teams to align AI services with business goals.
</li><li>Manage vendor relationships and evaluate new AI service technologies.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.
</li><li>5 years&rsquo; experience in AI service management, infrastructure management, support services, and automation.
</li><li>Practical knowledge in:
</li><li><ul><li>Machine Learning (ML)
</li><li>Natural Language Processing (NLP)
</li><li>Deep Learning
</li><li>Robotic Process Automation (RPA)
</li><li>Computer Vision
</li><li>Generative AI (Gen AI)
</li><li>Agentic AI
</li><li>OSINT &amp; GEOINT</li></ul></li></ul></div>

AI Service Manager

Confidential

<div>
 
 
 Position Overview
 
 
 
 The IT Infrastructure Manager is responsible for overseeing the organization&rsquo;s core IT infrastructure operations, ensuring the availability, security, and efficiency of all IT systems, assets, and networks. This role encompasses the management of IT operations, IT asset lifecycle, IT security posture, and network infrastructure. The position requires strong leadership, strategic planning, and technical expertise to deliver reliable IT services that align with business objectives.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. IT Operations Management
 
 
 <ul>
 <li>
 Lead daily IT operations to ensure high availability, stability, and performance of all infrastructure services.
 </li>
 <li>
 Oversee incident, problem, and change management processes in collaboration with internal teams and third-party service providers.
 </li>
 <li>
 Monitor and optimize infrastructure capacity, performance, and service delivery according to agreed SLAs.
 </li>
 <li>
 Develop and implement operational procedures, ensuring adherence to ITIL best practices.
 </li>
 </ul>
 
 
 2. IT Asset Management
 
 
 <ul>
 <li>
 Oversee the full lifecycle of IT assets (hardware, software, licenses, and peripherals) from procurement to retirement.
 </li>
 <li>
 Ensure accurate asset inventory, tracking, and reporting.
 </li>
 <li>
 Maintain compliance with software licensing agreements and vendor contracts.
 </li>
 <li>
 Implement asset management policies and ensure adherence across the organization.
 </li>
 </ul>
 
 
 3. IT Security Management
 
 
 <ul>
 <li>
 Oversee the implementation and operation of security controls to protect IT infrastructure from threats and vulnerabilities.
 </li>
 <li>
 Work closely with cybersecurity teams to ensure compliance with national regulations and internal security policies.
 </li>
 <li>
 Manage security audits, vulnerability assessments, and penetration testing activities.
 </li>
 <li>
 Oversee the incident response process and ensure timely Root Cause Analysis (RCA) validation for security incidents.
 </li>
 </ul>
 
 
 4. IT Network Management
 
 
 <ul>
 <li>
 Manage the organization&rsquo;s network infrastructure, including LAN, WAN, wireless, SIP, PLL, and IPVPN circuits.
 </li>
 <li>
 Ensure network reliability, redundancy, and performance meet business requirements.
 </li>
 <li>
 Oversee network architecture design, upgrades, and capacity planning.
 </li>
 <li>
 Collaborate with third-party network providers to validate configurations, performance, and SLA compliance.
 </li>
 </ul>
 
 
 5. Strategic Planning &amp; Projects
 
 
 <ul>
 <li>
 Develop and execute the IT infrastructure roadmap in alignment with business objectives.
 </li>
 <li>
 Lead infrastructure projects, upgrades, and migrations, ensuring minimal disruption to operations.
 </li>
 <li>
 Prepare and manage the IT infrastructure budget, ensuring cost efficiency.
 </li>
 </ul>
 
 
 6. People &amp; Vendor Management
 
 
 <ul>
 <li>
 Lead and mentor IT operations, network, and infrastructure security teams.
 </li>
 <li>
 Manage vendor relationships and performance to ensure quality service delivery.
 </li>
 <li>
 Conduct regular performance reviews and training for team members.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 Education &amp; Certifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 Professional certifications such as ITIL, PMP, CCNP, CISSP, or similar are highly desirable.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 7+ years of experience in IT infrastructure management, with at least 3 years in a leadership role.
 </li>
 <li>
 Proven track record in managing IT operations, IT assets, network infrastructure, and IT security.
 </li>
 <li>
 Strong experience working with managed service providers and validating RCA reports.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Deep understanding of networking (LAN/WAN, SIP, PLL, IPVPN), systems administration, and IT security principles.
 </li>
 <li>
 Proficiency with ITSM tools, network monitoring solutions, and asset management platforms.
 </li>
 <li>
 Knowledge of cloud infrastructure (Azure, AWS) is a plus.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong leadership and decision-making abilities.
 </li>
 <li>
 Excellent communication, documentation, and stakeholder management skills.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Information Technology Infrastructure Manager

Confidential Government

<div>
 
 
 Job Summary
 
 
 
 
 
 
 The
 
 Head of Information Technology Operations
 
 will oversee the routine IT Operation and Support within our offices, warehouses, and retail store, ensuring that all IT systems and infrastructure run efficiently and effectively without any business impact. This role involves managing IT Helpdesk, field support staff, coordinating with vendors and other departments, implementing new technology solutions, and ensuring the security and integrity of our IT systems. The ideal candidate will possess strong technical knowledge, IT Service Management Experience, Team Management.
 
 
 
 
 
 
 
 
 
 Key Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 IT Operation Management
 
 
 
 Define and Deliver high-quality IT services to meet the needs of the organization.Oversee the IT service desk operations, ensuring timely and effective resolution of IT support requests.
 
 
 Implement and manage IT service management (ITSM) processes based on industry best practices, such as ITIL.
 
 
 Develop and implement procedures for troubleshooting, maintenance, and support.
 
 
 Ensure High-level of customer service and user satisfaction.
 
 
 
 
 
 
 Technical Support:
 
 
 
 Provide 1st and 2nd level support for IT-related issues, ensuring timely resolution to minimize user disruption.
 
 
 Escalate issues to vendors/supplier to seek solution.
 
 
 Oversee the support and operation of all IT infrastructure including servers, networks, POS systems, Security Systems and other hardware/software used within the store.
 
 
 Manage the installation, configuration of new hardware and software.
 
 
 
 
 
 
 Team Leadership
 
 :
 
 
 Lead and manage the IT support team, providing guidance, training, and performance evaluations.
 
 
 Foster a positive and productive work environment, encouraging teamwork and professional growth.
 
 
 
 
 
 
 Budget Management:
 
 
 
 Develop and manage the IT support budget, ensuring cost-effective use of resources.
 
 
 Monitor and control expenses to stay within budget guidelines.
 
 
 
 
 
 
 Collaboration and Communication:
 
 
 
 Work closely with other departments to understand their IT needs and provide appropriate solutions.
 
 
 Communicate effectively with users to provide updates on IT Tickets and manage Escalations.
 
 
 Collaborated effectively with partners and vendors to get efficient IT support and manage vendor performance.
 
 
 
 
 
 
 
 
 
 
 
 
 Qualifications/Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Telecommunications, or any equivalent field from an accredited educational institute.
 </li>
 <li>
 Minimum Work Experience 6+ Years experience in IT support field,
 </li>
 <li>
 Certifications: CCNA, MCSE, ITIL, any other IT related certifications
 </li>
 <li>
 Expertise in Networking and POS systems.
 </li>
 <li>
 Communication: Professional- English and Conversational-Arabic is preferable.
 </li>
 </ul>
</div>

Head of Information Technology Operations

<div><ul><li>Offer managed services contracts for Big Data solutions, ensuring availability and scalability.
</li><li>Implement Big Data infrastructure and management systems for large-scale operations.
</li><li>Provide data migration, transformation, and integration services across platforms.
</li><li>Optimize and manage Big Data storage solutions to reduce cost and improve performance.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.
</li><li>Minimum 5 years of experience in Big Data service management, infrastructure, and automation.
</li><li>Expertise in Big Data platforms, ML, ETL processes, Python, AI Integration, Gen AI, Agentic AI, OSINT, GEOINT.
</li><li>Strong experience with data monitoring, service-level agreements (SLAs), and automation tools.</li></ul></div>

Big Data Service Manager

Baraya Extended Care

<div>
 
 We are currently seeking a highly skilled and dedicated
 
 IT Manager
 
 to join our team in KSA-Riyadh. As IT Manager, you will be responsible for overseeing the information technology strategy, operations, and infrastructure for the healthcare organization. This role ensures reliable, secure, and compliant technology services that support clinical and administrative functions, enhances patient care, and protects patient data. The IT Manager partners with clinical leadership, compliance, and vendor teams to align technology initiatives with organizational goals and regulatory requirements.
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Computer Science, or a related field. Master&rsquo;s degree preferred.
 </li>
 <li>
 Minimum 10 years of progressive IT leadership experience, preferably in a healthcare environment.
 </li>
 <li>
 Demonstrated experience with healthcare IT systems (EHR/EMR)
 </li>
 <li>
 Experience managing IT infrastructure (servers, networks, endpoints, backup/recovery, virtualization, cloud services) in a regulated environment.
 </li>
 <li>
 Proven track record of managing enterprise cybersecurity programs, risk assessments, incident response, and disaster recovery planning.
 </li>
 <li>
 Experience managing vendor relationships, service level agreements (SLAs), budgets, and project portfolios.
 </li>
 </ul>
 
 
 
 
 
 Key Job Responsibilities:
 
 
 <ul>
 <li>
 Develop, implement, and maintain the IT strategy aligned with organizational mission, clinical goals, and regulatory requirements.
 </li>
 <li>
 Lead IT operations, security, infrastructure, data management, and user support.
 </li>
 <li>
 Oversee implementation and optimization of clinical and administrative systems (EHR/EMR, PACS, RIS, LIS, scheduling, billing, analytics).
 </li>
 <li>
 Ensure data privacy, security, and compliance across all IT systems and processes.
 </li>
 <li>
 Manage IT budget, procurement, contract negotiations, and vendor relationships.
 </li>
 <li>
 Lead IT governance, risk management, incident response, and disaster recovery planning.
 </li>
 <li>
 Promote IT service excellence through clear policies, SLAs, performance metrics, and continuous improvement initiatives.
 </li>
 <li>
 Facilitate cross-department collaboration to optimize clinical workflows and information sharing.
 </li>
 <li>
 Drive digital transformation initiatives, including telehealth, mobile health, and data analytics initiatives.
 </li>
 <li>
 Ensure business continuity and reliability of critical IT services, systems, and networks.
 </li>
 <li>
 Manage IT talent: staffing planning, mentoring, performance reviews, and ongoing education.
 </li>
 </ul>
 
 
</div>

Information Technology Manager

Hilton

<div>Group Conference and Events Assistant Sales Manager
A Group Conference and Events Assistant Sales Manager will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations. 
What will I be doing? 
As Group Conference and Events Assistant Sales Manager, you will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations. The Conference and Events Assistant Sales Manager will develop the Team through the coordination of an onboarding plan and continued development efforts to ensure that the Conference and Events and related Teams are fully prepared to offer an exceptional conference and event experience. Specifically, a Conference and Events Assistant Sales Manager will perform the following tasks to the highest standards:<ul><li>
Assist the Group Conference and Events Sales Manager to maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy</li><li>
Ensure the highest standards of conference and banqueting business processes</li><li>
Ensure the Conference and Events Sales Team has the skills and knowledge required for high-level performance</li><li>
Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members</li><li>
Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used</li><li>
Ensure company/department specific induction/onboarding plan for Revenue/Conference and Events/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue</li><li>
Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs</li><li>
Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand's policies and procedures</li><li>
Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis</li><li>
Manage staff performance in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Group Conference and Events Team</li></ul>
What are we looking for? 
A Group Conference and Events Assistant Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Demonstrated previous experience in similar role</li><li>
Proven commercial acumen</li><li>
Ability to demonstrate negotiation and influencing skills</li><li>
Effective management skills</li><li>
Ability to manage conflict effectively</li><li>
Positive attitude and excellent communication skills
</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience working within the hospitality industry</li><li>
Commercial and industry knowledge</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Group Conference and Events Assistant Sales Manager

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