customer support representative Jobs in Lahore

customer support representative

sqa engineer

customer support specialist Jobs in Lahore

customer support specialist

automation engineer

customer support analyst

it support engineer

Algo

<div>Job Responsibilities:

1. System Administration: Installing, configuring, and maintaining operating systems and software. Managing user accounts, permissions, and access controls. Monitoring system performance and

ensuring uptime and reliability.

2. NetworkManagement:Designing,implementing,andmanaginglocalandwide-area networks (LAN/WAN). Configuring routers, switches, firewalls, and other network devices. Ensuring network security and responding to security breaches.

3. Technical Support: Providing helpdesk support to resolve technical issues for end-users. Troubleshooting hardware and software problems. Assisting with the setup and configuration of new hardware and software. 
4. SecurityManagement:Implementingandmaintainingsecuritymeasuresto protect data and systems. Monitoring for and responding to security incidents and vulnerabilities. Conducting regular security audits and risk assessments.

5. Data Management: Ensuring data integrity, backup, and recovery. Managing databases and data storage solutions. Implementing data privacy policies and compliance measures.

6. Project Management: Planning and executing IT projects. Managing timelines, resources, and budgets. Coordinating with other departments and stakeholders.

7. SoftwareDevelopmentandMaintenance:Developingcustomsoftware applications or scripts to meet organizational needs. Maintaining and updating existing software. Testing and deploying new software releases and updates.

8. Training and Documentation: Providing training sessions for employees on new technologies and software. Creating and maintaining documentation for systems, processes, and procedures. Developing user manuals and guides.

9. Vendor Management: Coordinating with third-party vendors for procurement of hardware and software.

10. Strategic Planning: Assessing current IT infrastructure and identifying areas for improvement. Planning for future technology needs and scalability. Aligning IT strategy with organizational goals and objectives.

11.Microsoft Tools: Expertise in Microsoft 365 Administration, Microsoft Exchange Online, SharePoint, OneDrive, Teams, Virtual Machines, Hypervisors 

Qualifications Needed:

1. Bachelor&rsquo;sincomputerscienceandequivalentdegree 
2. 3-5 years of experience as an IT Support Engineer / Administrator 3. PossessgoodknowledgeofLAN/WAN,Routers,Firewalls 
4. Stronganalyticalandtroubleshootingskills 
5. GoodEnglishcommunicationskills(spokenandwritten) 
6. Must be customer focused 
7. Flexible to work for US and AUS Time Zones.</div>

IT Administrator

EvolversTech

We are seeking a motivated and technically proficient individual to join our team as an Associate IT Support and Networking Specialist. The successful candidate will provide essential support for our IT infrastructure and assist in maintaining a seamless and secure network environment. This role is ideal for someone with a passion for technology, excellent problem-solving skills, and a desire to grow in the field of IT support and networking.Responsibilities:IT Support:Respond to user inquiries, troubleshoot hardware and software issues, and provide timely resolutions. Assist in the installation, configuration, and maintenance of desktops, laptops, and peripheral devices. Collaborate with end-users to ensure efficient use of technology resources.Networking:Assist in the design, implementation, and maintenance of the company's network infrastructure. Monitor network performance, troubleshoot connectivity issues, and implement necessary adjustments. Contribute to the planning and execution of network upgrades and expansions.Security: Implement and maintain security measures to protect the organization's data and systems. Assist in the development and enforcement of IT security policies and procedures. Participate in the investigation and resolution of security incidents.Documentation: Create and update documentation for IT processes, configurations, and troubleshooting procedures. Maintain an inventory of hardware, software, and network assets.Collaboration: Work closely with cross-functional teams to address IT-related challenges and contribute to the overall success of projects. Provide technical assistance and training to end-users as needed.Qualifications:<ul><li>Associate degree in Information Technology, Networking, or a related field.</li><li>Basic understanding of IT support principles and networking concepts.</li><li>Familiarity with Windows and Linux operating systems.</li><li>Knowledge of TCP/IP, DNS, DHCP, and other networking protocols.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and collaboratively in a dynamic environment.</li></ul>Preferred Skills:<ul><li>Experience with Active Directory and Group Policy.</li><li>Basic knowledge of cybersecurity best practices.</li><li>Familiarity with virtualization technologies (e.g., VMware, Hyper-V).</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Associate IT Support and Networking Engineer

Arrivy Inc.

Arrivy is looking for a passionate &quot;Support and Onboarding Engineer&quot; to join our team in Lahore. This role is crucial in delivering a seamless onboarding experience for clients. You will drive successful implementations, optimize product adoption, and enhance customer satisfaction.Responsibilities:<ul><li>Onboarding &amp; Implementation: Guide clients through system setup, training, and troubleshooting</li><li>Project Management: Oversee multiple onboarding projects, track progress, and meet deadlines</li><li>Client Engagement: Serve as the primary point of contact, ensuring clear communication and support</li><li>Customer Success: Advise clients on best practices to maximize value and long-term satisfaction</li></ul>Requirements:<ul><li>1+ years in a client-facing role (onboarding, customer support, or implementation)</li><li>Strong problem-solving, organizational, and technical troubleshooting skills</li><li>Excellent communication with the ability to explain technical concepts to non-technical users</li><li>Passion for delivering exceptional customer experiences</li><li>Able to work from 3 PM to 12 AM or 6 PM to 3 AM (Pakistan Time)</li></ul>Why Join us?<ul><li>Global Exposure</li><li>Career Growth &amp; Advancement</li><li>Recognition Programs</li><li>Cutting-Edge Tools &amp; Technology</li><li>Diverse &amp; Inclusive Culture</li></ul>Job Type: Full-timeWork Location: In person

Support and Onboarding Engineer

Magnatec Systems Private Limited

Job Overview:We are seeking an experienced and highly skilled IT Support Executive with at least 3 years of hands-on experience in managing and troubleshooting IT systems. The ideal candidate will have in-depth technical knowledge, strong problem-solving abilities, and the capability to ensure smooth and secure IT operations across the organization.Key Responsibilities:<ul><li>Provide technical support for hardware, software, and network issues (onsite &amp; remote)</li><li>Install, configure, and maintain operating systems, applications, and IT equipment</li><li>Troubleshoot and resolve complex IT problems in a timely manner</li><li>Administer user accounts, permissions, email setups, and security configurations</li><li>Maintain and monitor network devices (routers, switches, firewalls)</li><li>Ensure regular backups, disaster recovery readiness, and data security compliance</li><li>Keep IT asset inventory updated and ensure proper documentation</li><li>Collaborate with vendors for procurement, repairs, and system upgrades</li><li>Apply system updates, patches, and security fixes regularly</li><li>Train and assist staff in using IT systems effectively and securely</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>Minimum 3 years of proven IT support experience in a corporate environment</li><li>Strong knowledge of Windows, Microsoft Office Suite, and system administration</li><li>Proficiency in networking (LAN, WAN, VPN, TCP/IP)</li><li>Experience with hardware troubleshooting (PCs, printers, servers, network devices)</li><li>Knowledge of IT security best practices and backup strategies</li><li>Familiarity with Active Directory &amp; Microsoft 365 administration</li><li>Excellent problem-solving, communication, and interpersonal skills</li><li>Ability to work independently and handle multiple tasks efficiently</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Excutive

Compass Training and Consultancy Pvt. Ltd.

ROLE AND RESPONSIBILITIES&#61623; Managing IT support tickets and service requests in the ITSM system: Efficiently manage and resolve ITsupport tickets and service requests. Ensure timely follow-up and resolution to maintain a high level ofend user satisfaction. Track and document all incidents and requests in the IT Service Management (ITSM)system, ensuring accurate records for future reference and analysis.&#61623; Develop knowledge base to assist end users: Create and maintain a comprehensive knowledge base toprovide end users with self-help resources. This includes documenting common issues, solutions, and bestpractices to improve user experience and reduce support ticket volume.&#61623; Rolling out software updates: Coordinate and execute the deployment of software updates across theorganization's end points. Ensure that all systems are up to date with the latest patches and updates,thereby minimizing security vulnerabilities and enhancing performance. Evaluate and validate updatesprior to widespread deployment to prevent potential issues.&#61623; Remediate known vulnerabilities on end points: Identify and address known vulnerabilities on end-userdevices. Implement security measures to protect systems from potential threats. Conduct regular auditsand vulnerability assessments to ensure continuous protection against emerging risks.&#61623; Respond to security incidents in a timely manner: Act as the first line of defence in responding to securityincidents. Investigate and analyse security breaches, providing immediate and effective remediation.Collaborate with the Head of Infrastructure to develop and implement strategies to prevent futureincidents.&#61623; Onboarding and offboarding employees: Facilitate the onboarding and offboarding process for employees.Set up new user accounts, configure hardware and software, and ensure access to necessary resources.Decommission accounts and retrieve equipment from departing employees, thereby maintaining datasecurity and integrity.&#61623; Occasionally assist head of infrastructure on projects when needed: Provide support to the Head ofInfrastructure on various projects. This may include network upgrades, server installations, and otherprojects aimed at enhancing the organization's IT capabilities.QUALIFICATIONS AND EDUCATION REQUIREMENTS&#61623; Bachelor&rsquo;s in computer science, Information Technology, or related fieldCertifications (Preferred but not mandatory):&#61623; Microsoft Certified: Modern Desktop Administrator Associate&#61623; CompTIA A+ / Network+ / Security+&#61623; ITIL Foundation Certification&#61623; Microsoft 365 Certified: Fundamentals or equivalentKEY REQUIREMENTS&#61623; Proven 3-4 years&rsquo; experience in IT support or a similar role.&#61623; Strong knowledge of ITSM systems and best practices.&#61623; Proficient in rolling out software updates and managing end-point security.&#61623; Proficient in Microsoft 365 user management, Intune device management, and basic Exchangeadministration.&#61623; Excellent problem-solving and analytical skills.&#61623; Effective communication and people skills.&#61623; Ability to work independently and as part of a team.&#61623; Microsoft certifications are a plus.&#61623; If Microsoft Certified it would be a PlusJob Type: Full-timePay: From Rs130,000.00 per monthApplication Question(s):<ul><li>Timings are 11am-8pm in Arfa Karim Toweres (Monday- Friday), does that work for you?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Support Analyst : 4 years (Required)</li></ul>Location:<ul><li>Lahore Ferozepur Road (Preferred)</li></ul>Work Location: In person

IT Support Analyst

Soothmedia Technologies (Pvt.) Ltd.

Soothmedia Technologies (Pvt.) Ltd. is seeking a dedicated and technically skilled Technical Support Engineer to join our growing team. The ideal candidate will be responsible for maintaining and troubleshooting the office network, CCTV systems, attendance machines, server infrastructure, and providing general IT support.Key Responsibilities:<ul><li>Monitor, maintain, and troubleshoot network infrastructure (LAN/WAN/Wi-Fi)</li><li>Install, configure, and manage CCTV surveillance systems</li><li>Maintain and support attendance/biometric machines.</li><li>Perform regular server maintenance, backups, and performance checks</li><li>Provide IT support for software, hardware, and system-related issues</li><li>Assist with setup and maintenance of office computers, printers, and other IT equipment</li><li>Ensure compliance with IT policies and best practices</li></ul>Requirements:<ul><li>DAE (Diploma of Associate Engineering) in Electronics or relevant field (Preferred)</li><li>Strong analytical and communication skills</li><li>Ability to work independently and manage time effectively</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Opportunities for technical training and career growth</li><li>Supportive and professional work environment</li></ul>How to Apply: Apply directly through Indeed or send your updated CV to career@soothmedia.com with the subject line: &ldquo;Technical Support Engineer Application &ndash; LahoreJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you had the DAE ?</li></ul>Work Location: In personApplication Deadline: 18/08/2025 Expected Start Date: 20/08/2025

Technical Support Engineer

Glosix

Job Title: Cloud Engineer (Azure)Location: Dream Gardens, Defense Road, Lahore Job Type: Full-Time (On-Site) Experience: 1&ndash;3 Years (Cloud Engineering / Azure Administration) Education: Bachelor&rsquo;s in Computer Science, Software Engineering, IT, or related fieldAbout Glosix Systems:Glosix Systems is a technology-driven software company delivering SaaS products, custom software, and IT services to clients worldwide. We specialize in cloud-based solutions and digital transformation, empowering businesses to scale securely and efficiently.Job Summary:We are seeking a skilled Cloud Engineer (Azure) to design, implement, and manage scalable cloud solutions. The ideal candidate will have hands-on experience in Microsoft Azure, cloud infrastructure management, and DevOps practices, ensuring reliable, secure, and high-performing cloud environments for our clients.Key Responsibilities:<ul><li>Design, deploy, and manage cloud infrastructure using Microsoft Azure</li><li>Monitor, troubleshoot, and optimize cloud services, performance, and costs</li><li>Configure and maintain Azure Virtual Machines, Networking, Storage, and Security</li><li>Implement and manage Azure Active Directory (AD), Identity &amp; Access Management</li><li>Work on cloud automation using Azure CLI, PowerShell, or ARM templates</li><li>Ensure security, compliance, and best practices across cloud deployments</li><li>Collaborate with development teams to support cloud-native applications and DevOps pipelines</li><li>Prepare documentation, technical reports, and knowledge-sharing material</li><li>Provide technical support for cloud-related incidents and escalations</li></ul>Requirements:<ul><li>Bachelor&rsquo;s in Computer Science, Software Engineering, IT, or related discipline</li><li>1&ndash;3 years of proven experience in Cloud Engineering with a focus on Microsoft Azure</li><li>Hands-on experience with:</li><li>Azure Virtual Machines, Networking, Storage, and Security</li><li>Azure AD, Identity &amp; Access Management</li><li>Azure DevOps, CI/CD pipelines, and automation tools</li><li>Strong understanding of cloud security, compliance, and governance practices</li><li>Experience in scripting with PowerShell or Azure CLI</li><li>Excellent troubleshooting and problem-solving skills</li><li>Strong communication and collaboration abilities</li><li>Azure certifications (AZ-104, AZ-204, AZ-305, etc.) are a plus but not mandatory</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Opportunities to work on international cloud projects</li><li>Career growth and training in advanced cloud technologies</li><li>A collaborative, innovative, and supportive environment</li></ul>To Apply: Send your CV to hr@glosix.com with the subject line: &ldquo;Application for Cloud Engineer (Azure)&rdquo;Job Type: Full-timePay: Up to Rs140,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>

Cloud Engineer (Azure)

Explore 1106+ It support engineer in Lahore this September. Find roles across top companies and apply now to boost your career.