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customer support analyst

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><br>
The Division:<br>
<br>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.<br>
<br>
Division Link: https://www.jonasclub.com/<br>
<br>
The Position:<br>
<br>
We are seeking an enthusiastic, career-oriented Customer Support Analyst who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.<br>
<br>
Primary Responsibilities:<br>
<br>
<ul><li>Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.</li><li>Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.</li><li>Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.</li><li>Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.</li><li>Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.</li><li>Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.</li><li>Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.</li><li>Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.</li><li>Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.</li></ul><br>
Skills &amp; Qualifications:<br>
<br>
<ul><li>Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.</li><li>Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.</li><li>Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)</li><li>Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)</li><li>Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.</li><li>Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.</li><li>Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.</li><li>Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.</li><li>Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.</li><li>Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.</li></ul><br>
Educational &amp; Technical Requirements:<br>
<br>
<ul><li>Education: Bachelor&rsquo;s degree in Computer Science or related field.</li><li>Experience: 3+ years of experience in a technical support or customer service environment.</li><li>Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.</li><li>Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.</li></ul>
What You&rsquo;ll Bring:<br>
<ul><li>Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.</li><li>Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.</li><li>Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.</li><li>Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.</li></ul><br>
Workshift (Job Timings):<br>
<br>
<ul><li>Shift Hours:</li></ul>
o Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)<br>
o Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)<br>
<ul><li>Weekend Availability: Must be willing to work on weekends when required.</li></ul><br>
<ul><li>After Hours Support: Willingness to provide support outside standard business hours as needed.</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Support Analyst

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.
 <br/>
 <br/>
 Division Link: https://www.jonasclub.com/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are seeking an enthusiastic, career-oriented Customer Support Analyst who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
  </li>
  <li>
   Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.
  </li>
  <li>
   Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
  </li>
  <li>
   Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
  </li>
  <li>
   Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
  </li>
  <li>
   Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.
  </li>
  <li>
   Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.
  </li>
  <li>
   Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.
  </li>
  <li>
   Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.
  </li>
  <li>
   Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
  </li>
  <li>
   Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)
  </li>
  <li>
   Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)
  </li>
  <li>
   Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.
  </li>
  <li>
   Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.
  </li>
  <li>
   Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.
  </li>
  <li>
   Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.
  </li>
  <li>
   Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.
  </li>
  <li>
   Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational &amp; Technical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Computer Science or related field.
  </li>
  <li>
   Experience: 3+ years of experience in a technical support or customer service environment.
  </li>
  <li>
   Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.
  </li>
  <li>
   Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
  </li>
  <li>
   Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
  </li>
  <li>
   Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
  </li>
  <li>
   Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Workshift (Job Timings)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shift Hours:
  </li>
  <li>
   Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
  </li>
  <li>
   Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
  </li>
  <li>
   Weekend Availability: Must be willing to work on weekends when required.
  </li>
  <li>
   After Hours Support: Willingness to provide support outside standard business hours as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
<br>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.<br>
<br>
Division Link: https://www.jonasclub.com/<br>
<br>
The Position:<br>
<br>
We are seeking an enthusiastic, career-oriented Customer Support Analyst who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.<br>
<br>
Primary Responsibilities:<br>
<br>
<ul><li>Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.</li><li>Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.</li><li>Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.</li><li>Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.</li><li>Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.</li><li>Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.</li><li>Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.</li><li>Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.</li><li>Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.</li></ul><br>
Skills &amp; Qualifications:<br>
<br>
<ul><li>Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.</li><li>Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.</li><li>Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)</li><li>Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)</li><li>Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.</li><li>Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.</li><li>Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.</li><li>Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.</li><li>Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.</li><li>Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.</li></ul><br>
Educational &amp; Technical Requirements:<br>
<br>
<ul><li>Education: Bachelor&rsquo;s degree in Computer Science or related field.</li><li>Experience: 6+ years of experience in a technical support or customer service environment.</li><li>Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.</li><li>Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.</li></ul>
What You&rsquo;ll Bring:<br>
<ul><li>Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.</li><li>Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.</li><li>Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.</li><li>Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.</li></ul><br>
Workshift (Job Timings):<br>
<br>
<ul><li>Shift Hours:</li></ul>
o Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)<br>
o Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)<br>
<ul><li>Weekend Availability: Must be willing to work on weekends when required.</li><li>After Hours Support: Willingness to provide support outside standard business hours as needed.</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Senior Customer Support Analyst

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.<br>
<br>
Division Link: https://www.jonasclub.com/</div><div></div><div>
The Position:</div><div>
We are seeking an enthusiastic, career-oriented Customer Support Specialist who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.</div><div>
Primary Responsibilities:</div><ul><li><div>
Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.</div></li><li><div>
Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.</div></li><li><div>
Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.</div></li><li><div>
Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.</div></li><li><div>
Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.</div></li><li><div>
Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.</div></li><li><div>
Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.</div></li><li><div>
Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.</div></li><li><div>
Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.</div></li></ul><div></div><div>
Skills &amp; Qualifications:</div><ul><li><div>
Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.</div></li><li><div>
Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.</div></li><li><div>
Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)</div></li><li><div>
Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)</div></li><li><div>
Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.</div></li><li><div>
Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.</div></li><li><div>
Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.</div></li><li><div>
Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.</div></li><li><div>
Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.</div></li><li><div>
Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.</div></li></ul><div></div><div>
Educational &amp; Technical Requirements:</div><ul><li><div>
Education: Bachelor&rsquo;s degree in Computer Science or related field.</div></li><li><div>
Experience: 5+ years of experience in a technical support or customer service environment.</div></li><li><div>
Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.</div></li><li><div>
Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.</div></li></ul><div></div><div>
What You&rsquo;ll Bring:</div><ul><li><div>
Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.</div></li><li><div>
Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.</div></li><li><div>
Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.</div></li><li><div>
Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.</div></li></ul><div></div><div>
Workshift (Job Timings):</div><ul><li><div>
Shift Hours:</div><ul><li><div>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</div></li><li><div>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</div></li></ul></li><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li><li><div>
After Hours Support: Willingness to provide support outside standard business hours as needed.</div></li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Support Specialist

Mindbridge

<div><p><b>JOB DESCRIPTION:</b></p>
<p>Selected candidates will be required to listen to videos in the Persian language and take appropriate actions based on the content. Speaking or writing proficiency in Persian is not necessary; however, strong listening comprehension in Persian is essential. While prior experience is not mandatory, preference will be given to candidates with previous international call center experience.</p>
<div><div><h5 class="jobSectionHeader"><b>ADDITIONAL INFORMATION:</b></h5>
<div></div><div><div><div>
</div><br>
<div><div><b>Working Hours</b></div> <div>9</div>
</div><br>
<div><div><b>Gender</b></div> <div>Any</div>
</div><br>
<div><div><b>Salary</b></div> <div>Market Competitive</div>
</div><br>
<div><div><b>Minimum Education</b></div> <div>Bachelor's Degree</div>
</div><br>
<div><div><b>Location</b></div> <div>Lahore</div>
</div><br>
<div><div><b>Required Minimum Age</b></div> <div>20 or above</div>
</div><br>
<div><div><b>Job Shift</b></div> <div>Morning,Evening,Night</div></div></div></div></div></div></div>

Customer Support Specialist - Persian(Listening Only)

Physicians Revenue Group

<p><b>Job Title:</b> Data Analyst &ndash; Strategic Reporting &amp; Automation (Medical Billing)</p><p><b>Department:</b> Process Improvement and Project Management</p><p><b>Reports To:</b> Senior Manager &ndash; Process Improvement and Project Management</p><p><b>Location:</b> Lahore</p><p><b>Employment Type:</b> Full-Time</p><p><b>Role Summary:</b><br/>The Data Analyst will serve as the technical enabler of financial and operational visibility by consolidating fragmented data, automating reporting pipelines, and building intuitive dashboards. This role supports the leadership with timely, accurate, and structured data for strategic decisions across billing operations. It bridges the gap between raw data and decision-making by standardizing data access, streamlining reporting processes, and delivering performance insights to internal stakeholders.</p><p><b>Key Responsibilities:</b></p><p>Strategic Analysis &amp; Financial Insight</p><ul><li>Consolidate revenue, cost, productivity, and profitability data into cohesive performance narratives.</li><li>Conduct opportunity/risk analysis, ROI studies, and forecasting to support executive planning.</li><li>Enable cost optimization and provider-level benchmarking.</li></ul><p><b>Data Consolidation &amp; Integration</b></p><ul><li>Collect, clean, and validate data from multiple departments including Billing, IT, Admin and Credentialing</li><li>Support IT in documenting and maintain a central data repository detailing ownership, formats, frequency, and access protocols.</li><li>Map and understand source systems, workflows, and interdependencies of financial and operational data.</li></ul><p><b>Automation &amp; Pipeline Development</b></p><ul><li>Design, implement, and monitor automated ETL pipelines using SQL, Power Query or cloud-based tools.</li><li>Collaborate with IT for secure deployment of scalable pipelines integrated with internal databases and Excel reports.</li><li>Set up automated data pulls from third-party tools or internal APIs ensuring daily/weekly refreshes.</li><li>Ensure compliance with HIPAA and internal access control policies when handling PHI or financial data.</li><li>Identify automation opportunities in recurring manual reporting and streamline workflows accordingly.</li></ul><p><b>Dashboard &amp; Report Development</b></p><ul><li>Build advanced dashboards in Power BI or Tableau that track Operational KPI&rsquo;s</li><li>Translate stakeholder requirements into clear data specifications, metrics logic, and visual mockups.</li><li>Collaborate with process analyst to support the creation of executive level reporting packs.</li><li>Maintain version control of key dashboards and periodically review usage logs and user feedback.</li></ul><p><b>Ad-Hoc Analysis &amp; Decision Support</b></p><ul><li>Fulfill data requests from senior leadership, including time-bound comparative studies, opportunity identification, or risk analysis.</li><li>Build data-backed business cases and support visual storytelling using charts, benchmarks, and annotated summaries.</li></ul><p><b>Governance, Documentation &amp; Collaboration</b></p><ul><li>Coordinate data flows and reporting schedules with Billing Managers, Accounts, QA, Credentialing, and US Operations.</li><li>Uphold data accuracy by performing periodic validation checks and peer reviews.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Data Science, Computer Science, or Finance</li><li>Certification in SQL, Power BI, Tableau, or ETL tools preferred</li><li>Knowledge of HIPAA data handling protocols preferred</li><li>Strong hand on experience in Microsoft excel, power point is preferred</li></ul><p><b>Experience:</b></p><ul><li>2&ndash;3 years of experience in a Data Analyst, Reporting Analyst, or BI role (preferably within medical billing, BPO, or healthcare tech sectors)</li><li>Proven experience designing SQL-based queries, automating workflows, and building advanced dashboards</li><li>Exposure to working with EHR/PMS platforms such as Athena, or eClinicalWorks is a plus</li><li>Strong cross-functional collaboration with Finance, Operations, and Technology teams</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Data Analyst

Soliton Technologies

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are looking for a detail-driven
 <strong>
  Technical Analyst
 </strong>
 to support the development and maintenance of Data Dashboards for our SAAS product. The role involves defining and validating data requirements for large-scale healthcare datasets stored in
 <strong>
  ClickHouse
 </strong>
 , ensuring data accuracy and usability for performance measurement, risk adjustment, quality reporting, and care coordination analytics.
 <br/>
 <br/>
 The ideal candidate will possess strong SQL skills, a solid understanding of healthcare data (including claims, EHR, and clinical quality measures), and experience translating business needs into clear technical documentation.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work closely with clinical, product, and analytics teams to define technical data requirements that support VBC initiatives (e.g., ACO REACH, APCM, CCM).
  </li>
  <li>
   Translate regulatory and clinical program specifications into structured requirements suitable for implementation in ClickHouse.
  </li>
  <li>
   Create data requirement documents, source-to-target mappings, and validation frameworks for healthcare data (e.g., CCLF, HL7, FHIR, CCDA, CPT, ICD-10).
  </li>
  <li>
   Design and validate SQL (?)queries in ClickHouse to support dashboards, financial models, and population health analytics.
  </li>
  <li>
   Conduct rigorous data validation and profiling to ensure data completeness, accuracy, and conformance with CMS, NCQA, and HEDIS standards.
  </li>
  <li>
   Collaborate with data engineers and QA to verify the proper implementation of data models and pipelines.
  </li>
  <li>
   Conduct audit, compliance, and performance reviews by providing structured documentation and ad hoc analysis as needed.
  </li>
  <li>
   Maintain data dictionaries, lineage diagrams, and technical documentation for VBC products and reporting logic.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Health Informatics, Mathematics, Statistics or related field.
  </li>
  <li>
   2-4 years of experience as a Technical Analyst, Data Analyst, or Business Analyst in a healthcare technology or analytics setting.
  </li>
  <li>
   Solid understanding and expertise in Datasets and Statistical calculations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced SQL skills with practical experience in MS SQL, ClickHouse or other columnar databases (e.g., BigQuery, Redshift).
  </li>
  <li>
   Experience with clinical terminologies and code sets (e.g., SNOMED, LOINC, ICD-10, CPT).
  </li>
  <li>
   Understanding of data interoperability standards such as FHIR, HL7, and X12.
  </li>
  <li>
   Proficiency with BI tools (e.g., Apache Superset, Tableau) and workflow documentation tools (Confluence).
  </li>
  <li>
   Familiarity with care coordination platforms, population health software, or risk stratification engines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us:
 </strong>
 Persivia and Soliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.
 <br/>
 <br/>
 Role Code:
 <strong>
  #ST25Q3TA
 </strong>
</div>


Technical Analyst - Healthcare Data (Data Dashboards)

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Customer Support Specialist - Persian(Listening Only)

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Technical Analyst - Healthcare Data (Data Dashboards)