customer service representative Jobs in Lahore

customer service representative

business intelligence analyst (remote) Jobs in Lahore

business intelligence analyst (remote)

customer care representative Jobs in Lahore

customer care representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative (csr) Jobs in Lahore

customer service representative (csr)

customer support analyst

Systems Limited

<div>
 <p>
  Systems Limited is looking for a Customer Service Analyst position to deliver all order to cash related processes for assigned customers. The customer service analyst will support the logistics and customer operations team to ensure seamless end to end order to cash fulfilment
 </p>
 <p>
  This role will be responsible for a supporting a wide range of Travel retail customers working directly with the Account management teams and coordinating cross-functionally within the organization in order to deliver a first-class customer experience to all business Global Travel retail customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Verify customer purchase orders (e.g., contact details, pricing, terms) &amp; monitor order management process from order entry in SAP system to delivery OTIF.
  </li>
  <li>
   Ensure order vs FC check and related stock prioritization to ensure all customer requirements are met.
  </li>
  <li>
   Work with system tools, supply chain and planning team to align orders and ensure prompt communication to customers and account managers to manage expectations where shortages arise.
  </li>
  <li>
   Work with logistics team and 3PL to ensure shipment schedule meets customer requirements, advise customer of shipping information, and provide shipping instructions &amp; documents in a timely manner.
  </li>
  <li>
   Keep record of import-export &amp; shipping document as required by each country specific territory.
  </li>
  <li>
   Track orders and keep customer updated with latest ETA of product in line with customer incoterms. Confirm satisfactory delivery of product and flag any issues at receipt of goods.
  </li>
  <li>
   Ad-hoc creation of credit &amp; debit notes to customers
  </li>
  <li>
   Ensure all business processes are executed in line with company controllership policies and direction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelors degree
  </li>
  <li>
   2-3 years&rsquo; experience working in the FMCG industry
  </li>
  <li>
   Previous experiences in Supply Chain (Logistics/Customer Services), preferably multinational FMCG companies.
  </li>
  <li>
   Hands-on experience using SAP and PowerBI is advantageous
  </li>
  <li>
   Proficient in excel, example: VLOOKUP, sum if, pivot tables
  </li>
  <li>
   Knowledge and experience in export documentation
  </li>
  <li>
   Organized and detailed oriented mindset exhibited in experience
  </li>
  <li>
   Strong written and verbal communication skills.
  </li>
  <li>
   Ability to operate independently whilst being results-oriented.
  </li>
  <li>
   Able to manage pressure well and able to build credibility within the domain
  </li>
  <li>
   Good commercial awareness and understanding of consumer and customer behavior alongside business strategy and models
  </li>
  <li>
   Experience in finding new ways to improve the efficiency of output and propose new ideas
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical / Functional / Leadership Skills Required
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Account management (commercial acumen, marketing financials, negotiation &amp; influencing)
  </li>
  <li>
   Taking ownership of all customer interactions along with high level of data integrity and attention to detail
  </li>
  <li>
   Prompt, effective and accurate resolution of customer issues while developing and maintaining strong customer relationships
  </li>
  <li>
   Strong Selling and negotiation skills, Objection Handling and effective questioning
  </li>
  <li>
   Experience in data management and analysis along with customer servicing
  </li>
  <li>
   Familiar with payment processing services/systems
  </li>
  <li>
   Reporting knowledge, especially in generating and providing insights
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Analyst

Abacus Outsourcing

<p><b>Project Overview:</b><br/>Developed and managed a <b>customer support for a FinTech</b>, focusing on delivering seamless financial service experiences through multi-channel customer support. The project aimed to simulate how modern digital banks handle <b>customer queries, transaction issues, and account-related support</b> efficiently while maintaining high service standards.</p><p><b>Objectives:</b></p><ul><li>Provide <b>fast and accurate resolution of customer issues</b> related to digital banking services.</li><li>Ensure <b>smooth customer interaction across calls, emails, and live chat channels</b>.</li><li>Maintain structured records of customer interactions for operational transparency.</li><li>Enhance customer satisfaction through proactive problem-solving and service excellence.</li></ul><p><b>Key Responsibilities</b></p><ul><li>Handled <b>customer queries related to FinTech services</b> such as digital payments, transfers, account access, and transaction issues.</li><li>Responded to customer requests through <b>multiple communication channels (calls, email, and live chat)</b>.</li><li>Investigated and resolved issues including <b>failed transactions, account verification problems, and payment delays</b>.</li><li>Maintained <b>detailed documentation of customer interactions and service resolutions</b> in the CRM system.</li><li>Collaborated with <b>internal teams (technical, compliance, and payment operations)</b> to ensure efficient issue resolution.</li><li>Followed <b>customer-first service principles of digital banking support model</b>.</li></ul><p>Work Location: In person</p>

Customer Support Associate- Fintech

<p>We are hiring <b>Customer Support Executives</b> for a growing <b>FinTech support project</b>. If you have experience in <b>email and chat support</b> and understand digital banking services, we encourage you to apply.</p><p><b>Salary:</b> Up to <b>PKR 100,000</b><br/><b>Schedule:</b> 5 Days a Week<br/><b>Timings:</b> Fixed <b>US Shift</b><br/><b>Benefits:</b> Medical Benefits, US Holidays<br/><b>Location:</b> In-Person- Lahore</p><p>Job Responsibilities</p><ul><li>Handle customer queries related to <b>digital payments, transfers, account access, and transaction issues</b>.</li><li>Provide support through <b>email and live chat</b> channels.</li><li>Investigate and resolve issues such as <b>failed transactions, verification problems, and payment delays</b>.</li><li>Maintain accurate records of customer interactions in the <b>CRM system</b>.</li><li>Coordinate with internal teams to resolve customer issues quickly.</li><li>Deliver a <b>professional and customer-focused support experience</b>.</li></ul><p>Requirements</p><ul><li>Strong <b>Email and Chat Support</b> experience.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with <b>Revolute or Western Union customer support</b> is highly encouraged.</li><li>Ability to work in <b>fixed US shift timings</b>.</li></ul><p>If you have <b>FinTech or digital banking support experience</b>, this is a great opportunity to grow with a professional team.</p><p>Pay: Rs90,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Support Specialist- FinTech (Email & Chat)

Abacus

<div>
 <p>
  <strong>
   Job description:
  </strong>
 </p>
 <p>
  We are hiring
  <strong>
   Customer Support Executives
  </strong>
  for a growing
  <strong>
   FinTech support project
  </strong>
  . If you have experience in
  <strong>
   email and chat support
  </strong>
  and understand digital banking services, we encourage you to apply.
 </p>
 <p>
  <strong>
   Salary:
  </strong>
  Attractive- Market Competitive
 </p>
 <p>
  <strong>
   Schedule:
  </strong>
  5 Days a Week
 </p>
 <p>
  <strong>
   Timings:
  </strong>
  Fixed
  <strong>
   US Shift
  </strong>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
  Medical Benefits, US Holidays
 </p>
 <p>
  <strong>
   Location:
  </strong>
  In-Person- Lahore
 </p>
 <p>
  Job Responsibilities
 </p>
 <ul>
  <li>
   Handle customer queries related to
   <strong>
    digital payments, transfers, account access, and transaction issues
   </strong>
   .
  </li>
  <li>
   Provide support through
   <strong>
    email and live chat
   </strong>
   channels.
  </li>
  <li>
   Investigate and resolve issues such as
   <strong>
    failed transactions, verification problems, and payment delays
   </strong>
   .
  </li>
  <li>
   Maintain accurate records of customer interactions in the
   <strong>
    CRM system
   </strong>
   .
  </li>
  <li>
   Coordinate with internal teams to resolve customer issues quickly.
  </li>
  <li>
   Deliver a
   <strong>
    professional and customer-focused support experience
   </strong>
   .
  </li>
 </ul>
 <p>
  Requirements
 </p>
 <ul>
  <li>
   Strong
   <strong>
    Email and Chat Support
   </strong>
   experience.
  </li>
  <li>
   Excellent communication and problem-solving skills.
  </li>
  <li>
   Experience with
   <strong>
    Revolute or Western Union customer support
   </strong>
   is highly encouraged.
  </li>
  <li>
   Ability to work in
   <strong>
    fixed US shift timings
   </strong>
   .
  </li>
 </ul>
 <p>
  If you have
  <strong>
   FinTech or digital banking support experience
  </strong>
  , this is a great opportunity to grow with a professional team.
 </p>
</div>


ibex

<div>
 <p>
  Dialer Engineer is responsible for the setup and real-time management of Outbound &amp; Inbound campaigns on dialer technology platform(s) and subsequent analysis and recommendations stemming from performance results/trends while acting as a primary POC for all production/performance impacting concerns.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ideal candidate must be a critical thinker with excellent communication skills, proven ability to deliver customer services in terms of multi-tasking and a positive &ldquo;can do&rdquo; attitude and has the urge to learn and perform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for management of Ibex Dialers for entire enterprise, including but not limited to:
  </li>
  <li>
   Handling day to day operations &amp; administration for dialer activities. (Includes Campaign building, filters, strategies, reports etc.)
  </li>
  <li>
   Working with respective teams to have required information gathered and perform analysis from Infra, telco, application standpoint to have any new program setup while assuring the necessary requirements are fulfilled.
  </li>
  <li>
   Participate in internal testing, UATs, and Go live to assure a smooth launch on setups.
  </li>
  <li>
   Planning &amp; Scheduling system maintenance &amp; new initiative deployment, with assistance of technologies, to ensure no impact to operations productivity.
  </li>
  <li>
   Work on and implement customized dialing plans based on specific analysis for a client&rsquo;s campaign.
  </li>
  <li>
   Working on setting up and implementation of any required IB routing/ script changes as per requirement.
  </li>
  <li>
   Carry out in depth analysis of calling lists and identify the best times to call and do necessary changes to optimize contact rates.
  </li>
  <li>
   Monitoring real-time to assure smooth production and perform any changes as per need including any dialplan updates to avoid any issue.
  </li>
  <li>
   Process and analyze raw data, forecast conclusions and develop recommendations.
  </li>
  <li>
   Maintaining integrity of Dialer infrastructure and associated Telco layer in coordination with other infrastructure departments.
  </li>
  <li>
   Analysis of system and application issues and working closely with Infra and Dev/ L2 Teams to seek effective and immediate solutions.
  </li>
  <li>
   Participating in bridges to coordinate resolution of urgent production impacting issues.
  </li>
  <li>
   Performing any other dialer related duties as assigned.
  </li>
  <li>
   Providing Level 1 support and troubleshooting during dialer issues in co-ordination with other support teams and provide L2 support in some cases.
  </li>
  <li>
   To keep documentation and reporting updated in light of new updates and changes.
  </li>
 </ul>
 <li>
 </li>
 <p>
  <br/>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Education: Bachelor degree in IT intensive discipline
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience: 0 to 6 Months
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience in basic MSSQL/MYSQL querying and database understanding of data handling and analytics.
  </li>
  <li>
   Understanding of Object Oriented languages including ASP.NET.
  </li>
  <li>
   Proficiency in Microsoft Technologies, especially Microsoft Office.
  </li>
  <li>
   Strong interpersonal, verbal and written communication skills.
  </li>
  <li>
   Team Player with excellent interpersonal, communication, analytical and planning skills with proven abilities in client relationship management &amp; Analytics.
  </li>
  <li>
   Ability to relate to all levels of staff and management from multiple support wings.
  </li>
  <li>
   Handling process/ procedure changes/improvements and ensuring optimal utilization of resources.
  </li>
  <li>
   Highly focused team member and results oriented in supporting complex, deadline driven operations, able to identify goals and priorities and resolve issues in initial stages.
  </li>
  <li>
   Flexibility and availability for working any time of day and any day of week (bulk of the work will be during night time) including weekends and federal holidays.
  </li>
  <li>
   Available to provide On Call and Remote support for coverage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Reporting Time: Eastern
 </p>
 <p>
 </p>
</div>


Dialer Support Analyst

Taraki

<div>
 This job is posted on behalf of HR Services.
 <br/>
 <br/>
 <strong>
  Hiring: Subject Matter Experts (SMEs) / On-Job Support Consultants &ndash; Business Analyst
  <br/>
  <br/>
 </strong>
 We are currently looking for
 <strong>
  experienced Subject Matter Experts (SMEs) / On-
  <br/>
  <br/>
 </strong>
 <strong>
  Job Support Professionals
 </strong>
 to provide
 <strong>
  contract-based project support
 </strong>
 for Business Analyst roles.
 <br/>
 <br/>
 <strong>
  Only for US Citizens
  <br/>
  <br/>
 </strong>
 <strong>
  Engagement Type:
 </strong>
 Contract-Based (Part-Time / On-Demand)
 <br/>
 <br/>
 <strong>
  This is NOT a full-time position
  <br/>
  <br/>
 </strong>
 This opportunity is ideal for professionals who have extensive
 <strong>
  U.S. project experience
 </strong>
 and enjoy
 <strong>
  mentoring and supporting professionals in live project environments.
  <br/>
  <br/>
 </strong>
 <strong>
  Ideal Candidate Profile
  <br/>
  <br/>
 </strong>
 <strong>
  8+ years of hands-on experience working on U.S.-based projects
  <br/>
  <br/>
 </strong>
 Strong
 <strong>
  domain expertise in Business Analysis
  <br/>
  <br/>
 </strong>
 Prior experience providing
 <strong>
  real-time project or on-job support
  <br/>
  <br/>
 </strong>
 Excellent
 <strong>
  communication, mentoring, and problem-solving skills
  <br/>
  <br/>
 </strong>
 Comfortable guiding professionals through
 <strong>
  live project challenges
  <br/>
  <br/>
 </strong>
 <strong>
  Role: Business Analyst (Contract Support Role)
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Requirement gathering and analysis
 <br/>
 <br/>
 Preparing
 <strong>
  BRD / FRD documentation
  <br/>
  <br/>
 </strong>
 Stakeholder communication and management
 <br/>
 <br/>
 <strong>
  UAT coordination and validation
  <br/>
  <br/>
 </strong>
 Participation in
 <strong>
  Agile/Scrum ceremonies
  <br/>
  <br/>
 </strong>
 <strong>
  Process modeling and gap analysis
  <br/>
  <br/>
 </strong>
 <strong>
  Technologies &amp; Tools
  <br/>
  <br/>
 </strong>
 Agile | Scrum | JIRA | Confluence | SQL | Advanced Excel | Tableau / Power BI | Visio
 <br/>
 <br/>
 <strong>
  Package:
 </strong>
 500USD to 700USD Per Month
</div>


Business Analyst - HR Services

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Company</div></div><div></div><div><div><br>
CAST is an award-winning developer of software and hardware solutions for the entertainment, events, and meetings industries. Our flagship products include WYSIWYG, the industry standard for lighting design and pre-visualization, and BlackTrax, a cutting-edge real-time tracking system.</div></div><div></div><div><div><br>
For over 30 years, we&rsquo;ve driven innovation, recognized with 24 patents, two Emmy Awards, and multiple international industry honors. Our technology powers some of the world&rsquo;s most iconic productions &mdash; from the Olympics and Super Bowl halftime shows to Cirque du Soleil, Disney, Apple, and major tours by U2.</div></div><div></div><div><div><br>
Beyond live entertainment, we partner with global brands including Marriott, Loews, and Encore Global to transform event and production experiences worldwide.</div></div><div></div><div><div><br>
Position</div></div><div></div><div><div><br>
The SQA Analyst plays an essential role in ensuring the quality, stability, and performance of CAST&rsquo;s products. This role blends hands on software testing with real world operational support. The SQA Analyst executes test plans, validates new features, and identifies defects before release by recreating real world use cases. They work closely with Customer Success and Product Development to verify fixes, document issues clearly, and provide actionable insights that improve product behavior.</div></div><div></div><div><div><br>
The role supports customers and internal teams by troubleshooting scenarios commonly encountered in the field including inconsistent tracking data, visualization performance issues, patching mistakes, networking misconfiguration, or hardware communication challenges. Through clear communication, structured testing, and accurate problem diagnosis, the SQA Analyst contributes directly to product reliability and customer confidence.</div></div><div></div><div><div><br>
The successful hire will be located and work out of the Contour Software Karachi/Lahore/Islamabad office, working as part of the resource-center team, as an extension of the division-based R&amp;D department.</div></div><div></div><div><div><br>
Job Description</div></div><div></div><div><ul><li><div><br>
Demonstrates strong customer focus by understanding real world user workflows and incorporating customer perspectives into testing, issue analysis, and product quality improvements.</div></li></ul></div></div><div><div><ul><li><div>
Applies functional and technical skills by configuring CAST products in controlled and production like test environments, validating performance across complex lighting, tracking, and visualization scenarios.</div></li></ul></div><div><ul><li><div>
Shows learning agility by staying current on CAST product updates, industry technologies, and evolving production workflows to strengthen test coverage and product insight.</div></li></ul></div><div><ul><li><div>
Uses strong problem solving and process management skills to identify defects, replicate field scenarios, diagnose root causes, and provide clear, actionable findings to Product Development.</div></li></ul></div><div><ul><li><div>
Demonstrates a strong drive for results by executing manual and automated QA tests, documenting issues thoroughly, validating fixes, and ensuring releases meet CAST&rsquo;s quality standards.</div></li></ul></div><div><ul><li><div>
Communicates effectively by contributing to test plans, release notes, internal QA documentation, and technical guides that improve clarity and consistency across teams.</div></li></ul></div><div><ul><li><div>
Collaborate with Product Development, Sales, Marketing, and Operations to share testing insights, align on requirements, and support continuous product improvement.</div></li></ul></div><div><ul><li><div>
Shows composure and adaptability when working with shifting priorities, tight release schedules, evolving features, and unexpected findings during regression or integration testing.</div></li></ul></div><div></div><div><div><br>
Job Qualifications</div></div><div></div><div><ul><li><div><br>
University degree in Computer Science, Information Technology, and/or related discipline.</div></li></ul></div><div><ul><li><div>
Minimum 3 years of experience in QA, software support, technical production, or theatrical/film/TV environments.</div></li></ul></div><div><ul><li><div>
Strong technical understanding of CAST products or similar entertainment-technology systems.</div></li></ul></div><div><ul><li><div>
Knowledge of networking concepts, network infrastructure, industry protocols, servers, consoles, and production workflows.</div></li></ul></div><div><ul><li><div>
Experience with manual/automated QA testing, defect tracking, and quality documentation.</div></li></ul></div><div><ul><li><div>
Strong written and verbal communication skills.</div></li></ul></div><div></div><div><div><br>
Competencies</div></div><div></div><div><div><br>
Customer Focus &ndash; Dedicated to meeting customer expectations and delivering high-quality support.</div></div></div><div><div><div>
Functional / Technical Skills &ndash; Demonstrates strong technical knowledge of CAST systems and related technologies.</div></div><div><div>
Learning Agility &ndash; Quickly learns new tools, workflows, and product updates.</div></div><div><div>
Problem Solving &ndash; Uses logic and analysis to resolve technical challenges.</div></div><div><div>
Drive for Results &ndash; Takes ownership and delivers high-quality outcomes consistently.</div></div><div><div>
Communication &ndash; Shares information clearly and effectively with internal and external stakeholders.</div></div><div><div>
Process Management &ndash; Organizes work efficiently, follows testing procedures, and maintains accurate documentation.</div></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

QA Analyst

Explore 1235+ Customer support analyst in Lahore this March. Find roles across top companies and apply now to boost your career.

1235 customer support analyst jobs In Lahore

Customer Service Analyst

Customer Support Associate- Fintech

Customer Support Specialist- FinTech (Email & Chat)

Customer Support Specialist- FinTech (Email & Chat)

Dialer Support Analyst

Business Analyst - HR Services

QA Analyst