customer care representative

World Communication

Job Description &ndash; Customer Service Representative (CSR) | Night Shift As a Customer Service Representative (CSR), you will be the first point of contact for customers. Your role involves assisting customers, resolving inquiries, processing requests, and ensuring a positive customer experience. Key Responsibilities: Respond to customer inquiries via phone, email, and chat Resolve customer complaints professionally and efficiently Process orders, returns, and account updates Maintain accurate customer records and documentation Provide product and service information to customers Collaborate with internal teams to resolve complex issues Requirements: High School Diploma or equivalent (Bachelor&rsquo;s degree preferred) Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer proficiency (MS Office/CRM systems) Ability to multitask and work under pressure Positive attitude and willingness to learnPay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

Resource Linked Private Limited

Job description:Resource Linked&ndash; Retail PositionJob Type: Full-TimeWorking Days: 6 Days a WeekLocations: Allama Iqbal Town, Lahore, PakistanJOB POSITION: Retail Sales RepresentativeJob OverviewResource Linked is seeking a motivated and customer-focused Retail Sales Representative to join our dynamic retail team responsible for customer service, sales performance, and store presentation in a fast-paced retail environment.Responsibilities<ul><li>Greet customers, assess their needs, and provide accurate, detailed product information.</li><li>Maintain comprehensive knowledge of products, services, features, benefits, and promotions.</li><li>Build lasting customer relationships to encourage repeat business and brand loyalty.</li><li>Achieve individual and store sales targets through proactive selling and upselling.</li><li>Handle customer inquiries, complaints, and concerns professionally, ensuring prompt resolution and an outstanding customer experience.</li><li>Operate POS systems efficiently to process purchases, returns, exchanges, and transactions accurately.</li><li>Assist with inventory by restocking shelves, organizing merchandise displays, and reporting low stock or discrepancies.</li><li>Maintain a clean, organized, safe, and visually appealing store environment.</li><li>Collaborate with the store team and leadership to execute sales strategies, promotions, and special offers.</li><li>Stay informed on industry trends, competitor products, and customer preferences to provide relevant advice, recommendations, and improve service quality.</li><li>Adhere to company policies, procedures, ethical standards, confidentiality, and professionalism.</li><li>Adapt to changing priorities and fast-paced retail environments while maintaining enthusiasm, efficiency, and professionalism.</li></ul>Requirements<ul><li>Education: BA / BSc / BCom / FA / FSC / BBA/ ADP</li><li>Minimum 1 to 2 years of Retail experience required</li><li>Sales Techniques</li><li>Communication Skills</li><li>Customer Service Skills</li><li>Inventory Management</li><li>Point of Sales (POS) Systems</li><li>Product knowledge</li></ul>Salary &amp; Incentives<ul><li>Market Competitive Salary</li><li>Sales Incentives (Based on Target Achievement)</li><li>Annual Leave</li><li>Casual Leave</li><li>Sick Leave</li><li>Other Benefits</li></ul>Apply at: hr@resourcelinked.comSubject line: Retail Sales Representative-Allama Iqbal TownWork Location: In person

Retail Sales Representative

Job description:Resource Linked&ndash; Retail PositionJob Type: Full-TimeWorking Days: 6 Days a WeekLocations: Walton Road Cantt Area, Lahore, PakistanJOB POSITION: Retail Sales RepresentativeJob OverviewResource Linked is seeking a motivated and customer-focused Retail Sales Representative to join our dynamic retail team responsible for customer service, sales performance, and store presentation in a fast-paced retail environment.Responsibilities<ul><li>Greet customers, assess their needs, and provide accurate, detailed product information.</li><li>Maintain comprehensive knowledge of products, services, features, benefits, and promotions.</li><li>Build lasting customer relationships to encourage repeat business and brand loyalty.</li><li>Achieve individual and store sales targets through proactive selling and upselling.</li><li>Handle customer inquiries, complaints, and concerns professionally, ensuring prompt resolution and an outstanding customer experience.</li><li>Operate POS systems efficiently to process purchases, returns, exchanges, and transactions accurately.</li><li>Assist with inventory by restocking shelves, organizing merchandise displays, and reporting low stock or discrepancies.</li><li>Maintain a clean, organized, safe, and visually appealing store environment.</li><li>Collaborate with the store team and leadership to execute sales strategies, promotions, and special offers.</li><li>Stay informed on industry trends, competitor products, and customer preferences to provide relevant advice, recommendations, and improve service quality.</li><li>Adhere to company policies, procedures, ethical standards, confidentiality, and professionalism.</li><li>Adapt to changing priorities and fast-paced retail environments while maintaining enthusiasm, efficiency, and professionalism.</li></ul>Requirements<ul><li>Education: BA / BSc / BCom / FA / FSC / BBA/ ADP</li><li>Minimum 1 to 2 years of Retail experience required</li><li>Sales Techniques</li><li>Communication Skills</li><li>Customer Service Skills</li><li>Inventory Management</li><li>Point of Sales (POS) Systems</li><li>Product knowledge</li></ul>Salary &amp; Incentives<ul><li>Market Competitive Salary</li><li>Sales Incentives (Based on Target Achievement)</li><li>Annual Leave</li><li>Casual Leave</li><li>Sick Leave</li><li>Other Benefits</li></ul>Apply at: hr@resourcelinked.comSubject line: Retail Sales Representative-Lahore Cantt.Work Location: In person

Hurak Education Services

Customer Support RepresentativeLocation: DHA Phase 6, Lahore Job Type: Full-Time, On-Site Working Hours: 12:30 PM &ndash; 9:30 PMAbout HurakHurak is a leading EdTech company specializing in online and classroom-based compliance training across the UK. With over 12 years of industry experience, we are committed to delivering high-quality training solutions and are now expanding our reach to become a global brand.We are currently seeking a dedicated and customer-focused Customer Support Representative to join our growing team.Key Responsibilities<ul><li>Respond to customer queries, requests, and complaints professionally and efficiently.</li><li>Manage class schedules, exam bookings, certifications, and other operational tasks.</li><li>Follow established processes and procedures to ensure accurate and timely resolutions.</li><li>Deliver exceptional customer service by taking full ownership of customer issues from start to finish.</li><li>Build positive customer relationships and contribute to an outstanding customer experience.</li><li>Effectively handle objections and resolve customer concerns in a professional manner.</li><li>Collaborate with internal teams to ensure smooth operations and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor's degree or equivalent qualification.</li><li>Excellent spoken and written English skills (mandatory).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Prior experience in customer service, customer support, or a related field is preferred.</li><li>Fresh graduates with strong communication skills are encouraged to apply.</li><li>0-1 year of experience</li></ul>What We Offer<ul><li>Medical Insurance</li><li>Professional growth and learning opportunities.</li><li>A collaborative and supportive work environment.</li><li>The opportunity to be part of a rapidly growing international EdTech company.</li></ul>Pay: Rs65,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Can you commute to DHA Phase 6?</li><li>What's your current salary?</li></ul>Work Location: In person

Customer Support Representative

Vormand (pvt) ltd

Position: Customer Sales RepresentativeRole Overview: As a Customer Sales Representative, you will play a crucial role in driving revenue growth and strengthening our presence in the packaging industry.Key Responsibilities:<ul><li>Stay up-to-date with industry trends, competitor activity, and market developments to maintain a competitive edge.</li><li>Respond promptly and professionally to customer inquiries via chat and other communication channels.</li><li>Build and maintain strong, long-term relationships with clients to enhance customer loyalty.</li><li>Maintain comprehensive product knowledge to accurately and confidently address customer needs.</li><li>Consistently meet and exceed sales targets and key performance indicators.</li><li>Deliver outstanding customer service to ensure a positive and seamless experience.</li><li>Update and manage customer records and interactions using CRM software.</li><li>Collaborate with internal teams to continuously refine sales strategies and improve overall performance.</li></ul>Requirements:<ul><li>Demonstrated experience as a Chat Support Agent or in a related customer-facing role, ideally within the packaging industry.</li><li>Solid knowledge of packaging campaigns, with a focus on the US, Canadian, or UK markets.</li><li>Exceptional communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities with a commitment to delivering customer satisfaction.</li><li>Capable of working independently as well as in a team within a fast-paced environment.</li><li>Proficiency in CRM platforms and the Microsoft Office Suite.</li></ul>Campaign: US BasedShift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Have you worked in Packaging Campaign?</li><li>How many years of experience you have in Packaging niche?</li></ul>Work Location: In person

Customer Sales Representatives-US Based-Packaging

Corevato Solutions

B2B Cold Caller / Business Development Representative (US Campaign)Company: Corevato Solutions Location: Onsite &ndash; Lahore Shift Timing: 6:00 PM &ndash; 3:00 AM (9 hours, including 1-hour break)About Corevato SolutionsCorevato Solutions is a fast-growing technology and business automation company specializing in helping businesses streamline operations, increase revenue, and improve customer experience through intelligent automation. We provide services including GoHighLevel (GHL) CRM implementation, AI-powered business solutions, workflow automation, web development, custom software solutions, lead generation systems, and digital transformation services for clients across the United States and other international markets.Our mission is to help businesses scale efficiently by leveraging cutting-edge technology and proven sales and marketing systems.Job OverviewWe are seeking a confident, results-driven, and highly motivated B2B Cold Caller / Business Development Representative (BDR) to join our growing sales team. In this role, you will be responsible for identifying prospective businesses, initiating conversations with decision-makers, generating qualified leads, booking appointments for our sales consultants, and contributing directly to the company's growth.This is an ideal opportunity for someone who enjoys sales, has excellent English communication skills, and is passionate about building relationships with business owners and executives.Key Responsibilities<ul><li>Conduct high-volume outbound cold calls to businesses across the United States.</li><li>Identify and engage key decision-makers, including business owners, CEOs, founders, office managers, and operations managers.</li><li>Introduce Corevato Solutions' services professionally and confidently.</li><li>Qualify prospects by understanding their current business processes, challenges, and automation needs.</li><li>Schedule qualified discovery meetings and product demonstrations for the senior sales team.</li><li>Maintain accurate records of all calls, conversations, and follow-ups within the CRM.</li><li>Build and manage a healthy sales pipeline through consistent prospecting.</li><li>Follow structured sales scripts while adapting naturally to each conversation.</li><li>Handle objections professionally and maintain a positive customer experience.</li><li>Collaborate closely with the sales and marketing teams to improve outreach strategies.</li><li>Consistently achieve daily, weekly, and monthly KPIs, including call volume, appointments booked, and qualified opportunities.</li></ul>Requirements<ul><li>Previous experience in B2B cold calling, appointment setting, telemarketing, business development, or outbound sales.</li><li>Excellent spoken and written English with a clear, neutral, and professional accent.</li><li>Strong communication, negotiation, and active listening skills.</li><li>Confidence speaking with business owners and senior decision-makers.</li><li>Ability to build rapport quickly and overcome objections effectively.</li><li>Self-motivated, target-driven, and able to work independently.</li><li>Comfortable working night shifts aligned with US business hours.</li><li>Experience using CRM systems such as GoHighLevel, HubSpot, Salesforce, Zoho CRM, or similar platforms is preferred.</li><li>Familiarity with SaaS, CRM software, digital marketing, automation, or technology services is considered an advantage.</li></ul>Preferred Qualifications<ul><li>Experience selling B2B services.</li><li>Knowledge of GoHighLevel (GHL) or other CRM platforms.</li><li>Understanding of business automation, AI solutions, lead generation, or digital marketing services.</li><li>Experience with appointment setting and pipeline management.</li></ul>Key Skills (Indeed SEO Keywords)B2B Sales, Business Development Representative, BDR, SDR, Sales Development Representative, Cold Calling, Appointment Setting, Outbound Sales, Lead Generation, Telemarketing, US Campaign, CRM, GoHighLevel, GHL, SaaS Sales, Business Automation, AI Solutions, Customer Relationship Management, Sales Representative, Technology Sales, English Communication, Call Center, Business Development Executive.What We Offer<ul><li>Competitive base salary.</li><li>Attractive performance-based commissions and bonuses.</li><li>Paid training and continuous sales coaching.</li><li>Clear career progression into Senior Sales, Account Executive, or Business Development Manager roles.</li><li>Opportunity to work with international clients and cutting-edge technology.</li><li>Professional, collaborative, and growth-oriented work environment.</li><li>Performance recognition and long-term career development.</li></ul>Why Join Corevato Solutions?At Corevato Solutions, you'll be part of a team that helps businesses embrace automation and digital transformation. Your work will directly contribute to helping companies improve efficiency, generate more revenue, and modernize their operations using innovative technology solutions.DeclarationCorevato Solutions is an equal opportunity employer and a direct hiring organization. We do not work through third-party recruitment agencies and never charge any fee during any stage of the recruitment process, including application, interview, assessment, or onboarding. Candidates are strongly advised not to make any payment to anyone claiming to represent Corevato Solutions for employment opportunities.Pay: Rs50,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Current Basic Salary? Enter commissions separately</li><li>Expected Salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>in IT services &amp; Product B2B: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

B2B Cold Caller

IPS (USA)

Information Process Solutions (IPS Pakistan) is looking for energetic, customer-focused, and target-driven professionals to join our growing Sales team as Area Sales Representatives and Senior Area Sales Representatives. This is an excellent opportunity for individuals with a passion for field sales, business development, and relationship management who are eager to build a successful career with a fast-growing organization.Location: House No. 372, Old RGA Factory, Main Ferozepur Road, New Dera Mian Saeed, Lahore, PakistanEmployment Type: Full-TimeWorking Days: Monday &ndash; FridayShift Timings:<ul><li>11:00 AM &ndash; 8:00 PM OR</li><li>1:00 PM &ndash; 10:00 PM</li></ul>Compensation:<ul><li>Area Sales Representative: PKR 40,000 &ndash; 70,000</li><li>Senior Area Sales Representative: PKR 60,000 &ndash; 95,000</li><li>Senior Area Sales Representatives are also eligible for a 6% commission on every successful sale.</li></ul>Requirements:<ul><li>Candidates must own a motorcycle.</li><li>IPS Pakistan provides fuel allowance and motorcycle maintenance support.</li></ul>Major Job ResponsibilitiesBusiness Development &amp; Sales<ul><li>Generate new business opportunities through field visits, prospecting, and direct client engagement.</li><li>Identify, approach, and onboard new customers within assigned territories.</li><li>Promote IPS products and services while consistently achieving assigned sales targets.</li><li>Conduct product presentations and negotiate business opportunities with prospective clients.</li></ul>Territory Management<ul><li>Plan and execute daily sales activities across assigned territories.</li><li>Develop strong market presence and identify opportunities for business expansion.</li><li>Monitor competitor activities and provide market intelligence to management.</li></ul>Client Relationship Management<ul><li>Build and maintain long-term relationships with customers.</li><li>Ensure exceptional customer service and timely resolution of client concerns.</li><li>Coordinate with internal teams to ensure seamless service delivery.</li></ul>Reporting &amp; Performance<ul><li>Maintain accurate records of customer interactions and sales activities.</li><li>Prepare daily, weekly, and monthly sales reports.</li><li>Achieve assigned KPIs and contribute towards overall revenue growth.</li></ul>Required Knowledge, Skills &amp; Abilities<ul><li>Experience in field sales, FMCG, distribution, B2B sales, pharmaceutical sales, or a related industry is preferred.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Excellent customer relationship management and business development capabilities.</li><li>Self-motivated with the ability to work independently and achieve challenging sales targets.</li><li>Strong analytical, organizational, and problem-solving skills.</li><li>Willingness to travel extensively within the assigned territory.</li></ul>Technical / IT Skills<ul><li>Proficiency in Microsoft Excel, Google Sheets, and Microsoft Office.</li><li>Familiarity with CRM software or sales reporting systems is an advantage.</li><li>Ability to maintain accurate digital records and prepare sales reports.</li><li>Comfortable using smartphones and mobile applications for field reporting.</li></ul>Compensation &amp; BenefitsAt IPS Pakistan, we believe in rewarding performance and supporting employee growth through a comprehensive benefits package, including:<ul><li>Market-competitive salary.</li><li>6% Sales Commission (Senior Area Sales Representative).</li><li>KPI-based performance incentives.</li><li>Fuel allowance.</li><li>Motorcycle maintenance support.</li><li>Health Insurance (IPD &amp; OPD).</li><li>Semi-annual performance increments (July &amp; January).</li><li>Professional training and certifications.</li><li>Clear career growth opportunities.</li><li>Subsidized meals.</li><li>In-house gym.</li><li>Recreational facilities including indoor games and employee engagement activities.</li></ul>Why Join IPS Pakistan?Join a dynamic organization that values performance, innovation, and continuous learning. At IPS Pakistan, you'll have the opportunity to grow your career, work with experienced professionals, and be rewarded for your achievements in a collaborative and high-performance environment.How to ApplyInterested candidates are encouraged to send their updated resume to:Text/Call: +92 336 0777105Industry: BPOEmployment Type: Full-TimeIPS Pakistan is an Equal Opportunity Employer.Pay: Rs50,000.00 - Rs95,000.00 per monthWork Location: In person

Area Sales Representation (Local Field Job)

Explore 103+ Customer care representative in Lahore this July. Find roles across top companies and apply now to boost your career.

103 customer care representative jobs In Lahore

Customer Service Representative (CSR)

Retail Sales Representative

Retail Sales Representative

Customer Support Representative

Customer Sales Representatives-US Based-Packaging

B2B Cold Caller

Area Sales Representation (Local Field Job)