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it support engineer

Al Haktur IT Solutions

<div>Al Haktur IT Solutions is looking for a talented and customer-focused IT Support Engineer to join our technical support team in Dubai. This role is ideal for an IT professional with strong troubleshooting skills who can maintain computer systems, resolve technical issues, and ensure the smooth operation of the company&rsquo;s IT infrastructure. The successful candidate will provide reliable technical assistance while supporting business continuity and operational efficiency.

Key Responsibilities:
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.</li>
<li>Provide technical support for hardware, software, operating systems, and network-related issues.</li>
<li>Diagnose and resolve technical problems through on-site and remote support.</li>
<li>Monitor and maintain company networks, servers, and IT infrastructure.</li>
<li>Manage user accounts, email configurations, passwords, and system access permissions.</li>
<li>Perform software installations, system upgrades, patches, and antivirus updates.</li>
<li>Conduct regular system backups and assist with disaster recovery procedures.</li>
<li>Maintain IT asset inventories, technical documentation, and support records.</li>
<li>Coordinate with vendors for hardware repairs, software licensing, and technical services when required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Experience with Active Directory, TCP/IP, LAN/WAN, Wi-Fi, VPN, and printer management.</li>
<li>Familiarity with cybersecurity best practices, cloud services, and backup solutions.</li>
<li>Excellent analytical, troubleshooting, and communication skills.</li>
<li>IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an advantage.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Technical troubleshooting and problem-solving expertise</li>
<li>Strong knowledge of computer hardware, software, and networking</li>
<li>Excellent customer service and communication skills</li>
<li>Time management and multitasking abilities</li>
<li>Attention to detail and commitment to service excellence</li>
</ul>
Why Join Al Haktur IT Solutions?

At Al Haktur IT Solutions, technology and innovation drive everything we do. This IT Support Engineer position in Dubai offers an excellent opportunity to work with modern IT systems, enhance your technical expertise, and build a rewarding career within a dynamic, innovative, and rapidly growing technology organization.</div>

IT Support Engineer

Zahr Freighters

<div>Zahr Freighters is looking for a dedicated and technically skilled IT Support Engineer to join our IT team in Dubai. This role is ideal for an IT professional with strong troubleshooting abilities who can maintain the company&rsquo;s technology infrastructure, provide technical support to employees, and ensure uninterrupted business operations. The successful candidate will play a vital role in keeping systems secure, reliable, and efficient.

Key Responsibilities:
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and other IT hardware.</li>
<li>Provide technical support for hardware, software, operating systems, and network-related issues.</li>
<li>Diagnose and resolve technical problems through on-site and remote support.</li>
<li>Monitor and maintain LAN/WAN networks, Wi-Fi connectivity, and internet services.</li>
<li>Manage user accounts, email systems, passwords, and access permissions.</li>
<li>Perform software installations, updates, antivirus management, and system maintenance.</li>
<li>Conduct regular system backups and assist with disaster recovery procedures.</li>
<li>Maintain IT asset inventories, technical documentation, and support records.</li>
<li>Coordinate with external vendors for equipment repairs and software licensing when required.</li>
<li>Ensure compliance with company IT policies and cybersecurity best practices.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Experience with Active Directory, TCP/IP, LAN/WAN, VPN, Wi-Fi, and printer management.</li>
<li>Familiarity with cloud services, cybersecurity practices, and backup solutions.</li>
<li>Excellent analytical, troubleshooting, and communication skills.</li>
<li>Professional IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an added advantage.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Technical troubleshooting and diagnostic expertise</li>
<li>Strong knowledge of networking and IT infrastructure</li>
<li>Excellent customer service and communication skills</li>
<li>Time management and multitasking abilities</li>
<li>Problem-solving mindset with attention to detail</li>
</ul>
Why Join Zahr Freighters?

At Zahr Freighters, technology plays a critical role in supporting efficient freight forwarding and logistics operations. This IT Support Engineer position in Dubai offers an excellent opportunity to enhance your technical expertise, work with modern IT systems, and build a rewarding career in a dynamic and growing logistics organization.</div>

Taqeef

Please note that this position is exclusive to UAE Nationals OnlyResponsibilities:<ul><li>Provide technical support to employee's queries and issues related to computer systems, software, and hardware.</li><li>Walk end-users through the problem-solving process.</li><li>Act as an IT Help Desk representative and ensure all queries are efficiently addressed and resolved in due time.</li><li>Keep IT Helpdesk system records up to date.</li><li>Train computer users when and as required.</li><li>Install, modify, and repair computer hardware and software, as well as computer peripherals.</li><li>Clean up and recycle computers.</li><li>Run diagnostic programs to resolve problems.</li><li>Maintain asset information for end-user IT equipment.</li><li>Provide general administration support to the IT function.</li><li>Provide high quality of customer service.</li></ul>Qualifications:<ul><li>BSc degree in Computer science or equivalent.</li><li>5+ years of experience in providing IT Helpdesk support services.</li><li>Hands-on experience in troubleshooting hardware, software, and network issues.</li><li>Sound technical knowledge of IT systems such as servers, virtualization, Active Directory, Networking, Routing &amp; Telecom systems.</li><li>Strong communications and problem-solving skills.</li><li>Fluent English, Arabic is an added advantage.</li><li>Proficient MS Office skills.</li></ul>Pay: From AED9,000.00 per monthWork Location: In person

Emirati - IT Support Engineer

BlackStone eIT

<div><ul><li>Receive, diagnose and resolve incidents and service requests through the approved ITSM platform and support procedures.</li></ul><ul><li>Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard workplace applications.</li><li>Provide user-account, access, password and Microsoft 365 support within approved identity and security controls.</li><li>Configure, deploy, replace and recover endpoint devices and maintain accurate asset and assignment records.</li><li>Support meeting rooms, conferencing equipment and common workplace technology.</li><li>Escalate unresolved or specialist issues with complete diagnostics, evidence and user-impact information.</li><li>Maintain knowledge articles, resolution notes and recurring-issue records and contribute to first-contact resolution improvement.</li><li>Follow security, confidentiality, acceptable-use, access and data-handling requirements at all assigned locations.</li><li>Support agreed user onboarding/offboarding and office-move activities.</li><li>Work from different offices or emirates when assigned through the agreed operational schedule.</li></ul> 
Requirements<ul><li> 
Minimum 5 years of professional end-user computing, desktop support or service support experience.</li><li>Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, printers and common enterprise applications.</li><li>Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM ticketing tools.</li><li>ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred.</li><li>Professional customer-service skills, clear ticket documentation and the ability to work independently onsite.</li><li>Arabic and English communication skills are strongly preferred for user-facing support.</li></ul>
Preferred Profile<ul><li>Previous experience providing onsite support within UAE government entities.</li><li>Working knowledge of TDRA-related access, connectivity or government technology-support processes.</li><li>Experience supporting users across multiple offices and coordinating priority incidents.</li></ul>
Expected Contribution<ul><li>Tickets are accurately recorded, prioritised, owned and resolved or escalated against the confirmed SLA.</li><li>Users receive professional, consistent support across all assigned locations.</li><li>Asset, endpoint and resolution records remain accurate and auditable.</li><li>Recurring issues and knowledge gaps are documented and reduced over time.</li></ul></div>

IT Support Engineer/Agent

TALENTMATE

<div>
 
 Job Description
 
 
 
 
 Job Purpose
 
 
 
 At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as an
 
 IT Senior Operations &amp; Support Engineer - Middleware support.
 
 
 
 As an
 
 IT Senior Operations &amp; Support Engineer - Middleware support
 
 you will analyse, support, and resolve complex incidents raised both internally and externally, and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs).
 </li>
 <li>
 Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
 </li>
 <li>
 Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
 </li>
 <li>
 Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability. Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
 </li>
 <li>
 Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
 </li>
 <li>
 Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
 </li>
 <li>
 Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
 </li>
 <li>
 Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
 </li>
 <li>
 Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
 </li>
 <li>
 Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for this role, you will must meet the below requirements:
 
 
 
 <ul>
 <li>
 Degree or honours (12+3 or equivalent).
 </li>
 <li>
 2+ years of experience in Information Technology.
 
 
 </li>
 </ul>
 
 Knowledge/Skills
 
 
 
 <ul>
 <li>
 Integration product support experience in TIBCO, SOLACE, WebSphere MQ.
 </li>
 <li>
 Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE, KONG), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
 </li>
 <li>
 Practical hands-on experience with observability platforms like Splunk, Dynatrace, Zabbix, AppDynamics, Datadog, and cloud platforms such as AWS and Azure.
 
 
 </li>
 </ul>
 Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.
 
 
 Job Details
 
 
 Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.emirates.com Job Function: Information Technology (IT) Company Industry/
 
 
 Sector: Other
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

IT Senior Operations And Support Engineer - Middleware Support

ZAS Management Facilities

Job SummaryWe are looking for a proactive and customer-focused IT Support professional to provide technical assistance to end users and maintain the company's IT systems, hardware, software, and network infrastructure.Key Responsibilities<ul><li>Provide technical support for hardware, software, printers, and network issues.</li><li>Install, configure, and maintain computers and IT equipment.</li><li>Set up user accounts and email access.</li><li>Troubleshoot and resolve IT-related issues promptly.</li><li>Maintain IT asset inventory and documentation.</li><li>Support system updates, backups, and security measures.</li><li>Assist with onboarding and offboarding employees' IT requirements.</li></ul>Requirements<ul><li>Bachelor's degree in information technology, Computer Science, or a related field.</li><li>Minimum 2 years of IT support experience.</li><li>Knowledge of Windows OS, Microsoft 365, networking, and hardware troubleshooting.</li><li>Strong problem-solving, communication, and customer service skills.</li></ul>Pay: AED3,000.00 - AED4,000.00 per monthAbility to commute/relocate:<ul><li>Al-Ayn: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Is your academic degree attested?</li><li>What is your current salary?</li><li>What are your monthly salary expectations for this position? </li><li>When is your notice period, in days? </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Al-Ayn (Preferred)</li></ul>Work Location: In person

IT Support

United Arab Emirates University

Job Description
 
The IT Support Specialist will provide effective IT support assistance across all aspects of the support department and will provide feedback and support to the Unit Head ITSS. The position is responsible for coordinating the technical functions required to support UAEU’s Colleges and administrative units. The incumbent is responsible for ensuring and providing technical end-user support services to all departments of UAEU related to the operation of computer hardware and software. In consultation with the Unit Head, different Technical Support Teams, students, faculty, staff and third party, the person contributes to the efficient allocation of computer hardware and software resources, develops and maintains business applications, and ensures the reliability and sustainability of information and communication resources. Using effective communication, technical, and analytical skills, the IT Support Specialist manages projects, provides technical support including maintenance and upgrading of resources. In keeping with IT Division values and competencies, the individual develops and maintains positive working relationships with all contacts internal and external to DoIT Department. The position provides exposure and assistance to a broad range of IT-related projects and activities.
 Minimum Qualification
 
Acts as lead to providing technical support in the use of personal computer hardware, software, and specialized technology or operates a multi- platform, complex computer environment. Provides senior level of IT technical end-user support services, including: oFirst point of contact in all computer hardware and software problems and requests. oAnalyzes problems (both technical and operational) and arrives at workable solutions. oUpdates and maintains the related database. oAssists in capacity planning and acquisition of personal computers and other equipment. Analyzes, designs, develops, tests and implements personal computers, images, patches and maintenance activities. Supervise and make sure that all server & server applications related to end-user infrastructure are working perfectly and being well maintained. This includes printing management services, AD user administration, Ghosting and imaging servers, SCCM solution, Citrix, etc. Assist ITSS Unit Head in establishing procedures and policies related to assigned field. Negotiates with outside vendors on contract fulfillment, obligations and dispatches IT Services Mentors, coordinates and provides orientation and training to Technical Support team and helpdesk agents. Performing administrative support duties, as required, to meet specific operational objectives. Arrange processes for disposal and donation of older technology. Coordinates activities of external contractors completing installations of computers, printers and related peripherals. Assists in the support of administrative computer-based applications. Maintains inventory of computers and printers for Evergreen processes. Monitors and reports on compliance with contract terms and conditions. Distributes computers and printers according to assigned schedule. Talking to staff/clients through a series of actions, either face to face or remotely. Assist users in the procurement of IT hardware and software. Ensuring licensing for all software purchased is recorded and maintained. Ensuring security and upgrades are applied to desktops and laptops and kept up to date. Undertaking small- to medium-sized IT projects as instructed by the ITSS Unit Head. Manage the Development of training materials and procedures, and/or train users in the proper use of hardware and software. Refer major hardware or software problems or defective products to vendors or technicians for service. Coordinates closely with the DoIT helpdesk. Other duties as assigned.
 Preferred Qualification
 
 Bachelor’s degree in IT related field  3-6 years’ experience in an IT support role
 Expected Skills
 
Excellent Communication Skills both verbal and written Good understanding of Microsoft and desktop applications, PC hardware and peripherals, PC operating systems and application software Ability to systematically troubleshoot complex problems Familiarity with LAN network protocols and client-server business applications Good understanding of Microsoft Active Directory delegated domain administration. Strong documentation and report writing skills.
 
Close Date Kindly apply
 before the closing date.
 
30/09/2026

IT Support Specialist

Explore 952+ It support engineer in Uae this August. Find roles across top companies and apply now to boost your career.

952 it support engineer jobs In Uae

IT Support Engineer

IT Support Engineer

Emirati - IT Support Engineer

IT Support Engineer/Agent

IT Senior Operations And Support Engineer - Middleware Support

IT Support

IT Support Specialist