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it support engineer

Taqeef

Please note that this position is exclusive to UAE Nationals OnlyResponsibilities:<ul><li>Provide technical support to employee's queries and issues related to computer systems, software, and hardware.</li><li>Walk end-users through the problem-solving process.</li><li>Act as an IT Help Desk representative and ensure all queries are efficiently addressed and resolved in due time.</li><li>Keep IT Helpdesk system records up to date.</li><li>Train computer users when and as required.</li><li>Install, modify, and repair computer hardware and software, as well as computer peripherals.</li><li>Clean up and recycle computers.</li><li>Run diagnostic programs to resolve problems.</li><li>Maintain asset information for end-user IT equipment.</li><li>Provide general administration support to the IT function.</li><li>Provide high quality of customer service.</li></ul>Qualifications:<ul><li>BSc degree in Computer science or equivalent.</li><li>5+ years of experience in providing IT Helpdesk support services.</li><li>Hands-on experience in troubleshooting hardware, software, and network issues.</li><li>Sound technical knowledge of IT systems such as servers, virtualization, Active Directory, Networking, Routing &amp; Telecom systems.</li><li>Strong communications and problem-solving skills.</li><li>Fluent English, Arabic is an added advantage.</li><li>Proficient MS Office skills.</li></ul>Pay: From AED9,000.00 per monthWork Location: In person

Emirati - IT Support Engineer

TRUTECH INFORMATION TECHNOLOGIES LLC

<ul><li>We are an IT Services &amp; Solutions Provider based in Khalidiya, Abu Dhabi, delivering Managed IT Services and technology solutions to business customers across Abu Dhabi and Dubai.</li><li>We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects</li><li>This is an outdoor job (providing It support to customers by going to their locations).</li></ul>Responsibilities:<ul><li>Monitoring &amp; responding to client's IT support tickets/requests on time.</li><li>Monitoring &amp; replying to helpdesk &amp; support emails &amp; inquiries.</li><li>Provide ONSITE and remote IT technical support to client's IT systems as scheduled by the operations department (Desktops/Laptops/Servers/Networks/Email/WiFi/Printer/CCTV/PABX).</li><li>Diagnose software, networking, or hardware issues and fix them.</li><li>Checking for other opportunities/issues when onsite.</li><li>Coordinating with the remote support team to fix issues and provide top-notch support service to clients.</li><li>Track &amp; Monitor ongoing jobs &amp; support.</li><li>Manage, Maintain, Update &amp; Monitor the HELP-DESK Ticketing system daily with accurate and timely information.</li><li>Preparing BOQ/SOW &amp; reports after site visit as required.</li><li>Managing &amp; compiling job reports.</li><li>Processing of all jobs with accuracy and timeliness.</li><li>Understand &amp; resolve customer requirements/issues and close tickets within time.</li><li>Maintaining good client relations &amp; ensuring a high level of Client satisfaction.</li><li>Responding to complaints/suggestions from customers and giving after-sales support.</li><li>Increase Company reputation with quality on-time support &amp; services.</li></ul>Required Technical Skills:<ul><li>Min 3 years of IT Support Experience in a similar job role.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Desktops and Laptops (Windows and Mac).</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Email Services (outlook).</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Basic networks (DHCP,DNS,TCP/IP).</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Basic Routers.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Printers.</li><li>Strong expertise and hands-on experience in cabling, patching, network tracing &amp; crimping.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Firewalls.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - PABX</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - CCTV</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Windows Servers.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - MS Active Directory.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - NAS devices.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Backup softwares.</li></ul>Other Required Skills:<ul><li>Good Knowledge of IT Technologies &amp; products.</li><li>Good written &amp; oral command of the English Language is a must.</li><li>Excellent phone &amp; email communication skills.</li><li>Excellent communication skills and the ability to explain technical issues to non-technical members of staff.</li><li>Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment.</li><li>The capacity to work well on your own or in a team.</li><li>Ability to manage your time and plan your day effectively.</li><li>Demonstrated track record of performance and commitment.</li><li>Cool-tempered and able to handle rejection.</li><li>Good organizational skills.</li><li>Ability to hit deadlines and work under pressure.</li><li>Can easily adapt to new environments.</li><li>Excellent professional image &amp; should be presentable.</li></ul>Optional<ul><li>Valid UAE driving license</li><li>Certifications in IT</li></ul>Pay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Where are you currently located &amp; what is your visa status?</li></ul>Experience:<ul><li>IT Technical Support: 3 years (Required)</li><li>Microsoft Windows Server: 3 years (Required)</li><li>Basic Network: 3 years (Required)</li><li>Firewall: 3 years (Preferred)</li><li>Telephone &amp; Email Communication: 3 years (Preferred)</li><li>Helpdesk Ticketing System: 3 years (Required)</li><li>Desktop support: 3 years (Required)</li></ul>Language:<ul><li>English (Read, write, speak) (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

IT Technical Support Engineer

TALENTMATE

<div>
 
 Job Description
 
 
 
 
 Job Purpose
 
 
 
 At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as an
 
 IT Senior Operations &amp; Support Engineer - Middleware support.
 
 
 
 As an
 
 IT Senior Operations &amp; Support Engineer - Middleware support
 
 you will analyse, support, and resolve complex incidents raised both internally and externally, and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs).
 </li>
 <li>
 Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
 </li>
 <li>
 Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
 </li>
 <li>
 Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability. Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
 </li>
 <li>
 Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
 </li>
 <li>
 Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
 </li>
 <li>
 Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
 </li>
 <li>
 Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
 </li>
 <li>
 Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
 </li>
 <li>
 Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for this role, you will must meet the below requirements:
 
 
 
 <ul>
 <li>
 Degree or honours (12+3 or equivalent).
 </li>
 <li>
 2+ years of experience in Information Technology.
 
 
 </li>
 </ul>
 
 Knowledge/Skills
 
 
 
 <ul>
 <li>
 Integration product support experience in TIBCO, SOLACE, WebSphere MQ.
 </li>
 <li>
 Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE, KONG), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
 </li>
 <li>
 Practical hands-on experience with observability platforms like Splunk, Dynatrace, Zabbix, AppDynamics, Datadog, and cloud platforms such as AWS and Azure.
 
 
 </li>
 </ul>
 Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.
 
 
 Job Details
 
 
 Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.emirates.com Job Function: Information Technology (IT) Company Industry/
 
 
 Sector: Other
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

IT Senior Operations And Support Engineer - Middleware Support

ZAS Management Facilities

Job SummaryWe are looking for a proactive and customer-focused IT Support professional to provide technical assistance to end users and maintain the company's IT systems, hardware, software, and network infrastructure.Key Responsibilities<ul><li>Provide technical support for hardware, software, printers, and network issues.</li><li>Install, configure, and maintain computers and IT equipment.</li><li>Set up user accounts and email access.</li><li>Troubleshoot and resolve IT-related issues promptly.</li><li>Maintain IT asset inventory and documentation.</li><li>Support system updates, backups, and security measures.</li><li>Assist with onboarding and offboarding employees' IT requirements.</li></ul>Requirements<ul><li>Bachelor's degree in information technology, Computer Science, or a related field.</li><li>Minimum 2 years of IT support experience.</li><li>Knowledge of Windows OS, Microsoft 365, networking, and hardware troubleshooting.</li><li>Strong problem-solving, communication, and customer service skills.</li></ul>Pay: AED3,000.00 - AED4,000.00 per monthAbility to commute/relocate:<ul><li>Al-Ayn: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Is your academic degree attested?</li><li>What is your current salary?</li><li>What are your monthly salary expectations for this position? </li><li>When is your notice period, in days? </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Al-Ayn (Preferred)</li></ul>Work Location: In person

IT Support

United Arab Emirates University

Job Description
 
The IT Support Specialist will provide effective IT support assistance across all aspects of the support department and will provide feedback and support to the Unit Head ITSS. The position is responsible for coordinating the technical functions required to support UAEU’s Colleges and administrative units. The incumbent is responsible for ensuring and providing technical end-user support services to all departments of UAEU related to the operation of computer hardware and software. In consultation with the Unit Head, different Technical Support Teams, students, faculty, staff and third party, the person contributes to the efficient allocation of computer hardware and software resources, develops and maintains business applications, and ensures the reliability and sustainability of information and communication resources. Using effective communication, technical, and analytical skills, the IT Support Specialist manages projects, provides technical support including maintenance and upgrading of resources. In keeping with IT Division values and competencies, the individual develops and maintains positive working relationships with all contacts internal and external to DoIT Department. The position provides exposure and assistance to a broad range of IT-related projects and activities.
 Minimum Qualification
 
Acts as lead to providing technical support in the use of personal computer hardware, software, and specialized technology or operates a multi- platform, complex computer environment. Provides senior level of IT technical end-user support services, including: oFirst point of contact in all computer hardware and software problems and requests. oAnalyzes problems (both technical and operational) and arrives at workable solutions. oUpdates and maintains the related database. oAssists in capacity planning and acquisition of personal computers and other equipment. Analyzes, designs, develops, tests and implements personal computers, images, patches and maintenance activities. Supervise and make sure that all server & server applications related to end-user infrastructure are working perfectly and being well maintained. This includes printing management services, AD user administration, Ghosting and imaging servers, SCCM solution, Citrix, etc. Assist ITSS Unit Head in establishing procedures and policies related to assigned field. Negotiates with outside vendors on contract fulfillment, obligations and dispatches IT Services Mentors, coordinates and provides orientation and training to Technical Support team and helpdesk agents. Performing administrative support duties, as required, to meet specific operational objectives. Arrange processes for disposal and donation of older technology. Coordinates activities of external contractors completing installations of computers, printers and related peripherals. Assists in the support of administrative computer-based applications. Maintains inventory of computers and printers for Evergreen processes. Monitors and reports on compliance with contract terms and conditions. Distributes computers and printers according to assigned schedule. Talking to staff/clients through a series of actions, either face to face or remotely. Assist users in the procurement of IT hardware and software. Ensuring licensing for all software purchased is recorded and maintained. Ensuring security and upgrades are applied to desktops and laptops and kept up to date. Undertaking small- to medium-sized IT projects as instructed by the ITSS Unit Head. Manage the Development of training materials and procedures, and/or train users in the proper use of hardware and software. Refer major hardware or software problems or defective products to vendors or technicians for service. Coordinates closely with the DoIT helpdesk. Other duties as assigned.
 Preferred Qualification
 
 Bachelor’s degree in IT related field  3-6 years’ experience in an IT support role
 Expected Skills
 
Excellent Communication Skills both verbal and written Good understanding of Microsoft and desktop applications, PC hardware and peripherals, PC operating systems and application software Ability to systematically troubleshoot complex problems Familiarity with LAN network protocols and client-server business applications Good understanding of Microsoft Active Directory delegated domain administration. Strong documentation and report writing skills.
 
Close Date Kindly apply
 before the closing date.
 
30/09/2026

IT Support Specialist

MINDTEL

<div>
 
 
 🚀 We're Hiring: Resident Engineer &ndash; Red Hat OpenShift &amp; Infrastructure
 
 
 
 Are you an experienced
 
 Red Hat OpenShift &amp; Linux Infrastructure Engineer
 
 looking for your next challenge? Join our team as a
 
 Resident Engineer
 
 and become the trusted technical advisor for a leading enterprise customer, ensuring the reliability, security, and performance of their mission-critical Red Hat infrastructure.
 
 
 📍 Job Title
 
 
 
 Resident Engineer &ndash; Red Hat OpenShift &amp; Infrastructure
 
 
 
 💼 Experience
 
 
 
 5+ Years
 
 
 
 
 Position Type-Contract(1 Years Extendable)
 
 
 
 🎯 Role Overview
 
 
 As a Resident Engineer, you will work onsite as an extension of the customer's IT team, providing expert administration, optimization, and strategic support for
 
 Red Hat OpenShift
 
 ,
 
 Red Hat Enterprise Linux (RHEL)
 
 , and
 
 Red Hat Satellite Server
 
 environments. You'll play a critical role in maintaining highly available, secure, and scalable enterprise infrastructure while collaborating closely with customer stakeholders and Red Hat support teams.
 
 
 🔧 Key Responsibilities
 
 <ul>
 <li>
 Administer, maintain, and upgrade
 
 Red Hat OpenShift Container Platform (OCP)
 
 clusters.
 </li>
 <li>
 Perform OpenShift patching, upgrades, lifecycle management, and day-2 operations.
 </li>
 <li>
 Manage
 
 Red Hat Enterprise Linux (RHEL 7/8/9/10)
 
 environments, including installation, configuration, performance tuning, troubleshooting, and patch management.
 </li>
 <li>
 Administer
 
 Red Hat Satellite Server
 
 for provisioning, content views, lifecycle environments, activation keys, and compliance.
 </li>
 <li>
 Coordinate with
 
 Red Hat Technical Support
 
 and Technical Account Managers (TAMs) for incident resolution and root cause analysis.
 </li>
 <li>
 Conduct proactive health checks, monitoring, capacity planning, and infrastructure optimization.
 </li>
 <li>
 Ensure high availability, security, and operational excellence across the enterprise environment.
 </li>
 </ul>
 
 ✅ Required Skills
 
 <ul>
 <li>
 5+ years of Linux System Administration and Enterprise Infrastructure experience.
 </li>
 <li>
 Strong hands-on experience with
 
 Red Hat OpenShift Container Platform (OCP v4.x)
 
 .
 </li>
 <li>
 Deep expertise in
 
 Red Hat Enterprise Linux (RHEL)
 
 administration.
 </li>
 <li>
 Experience with
 
 Red Hat Satellite Server
 
 for patching, provisioning, and subscription management.
 </li>
 <li>
 Strong troubleshooting, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to work independently in a customer-facing environment.
 </li>
 </ul>
 
 ⭐ Nice to Have
 
 <ul>
 <li>
 Experience with
 
 Red Hat Advanced Cluster Management (RHACM)
 
 .
 </li>
 <li>
 Knowledge of
 
 Red Hat Advanced Cluster Security (RHACS)
 
 .
 </li>
 <li>
 Experience with
 
 OpenShift Data Foundation (ODF)
 
 .
 </li>
 <li>
 Familiarity with
 
 Red Hat Quay
 
 Container Registry.
 </li>
 <li>
 Red Hat Certifications:
 </li>
 <li>
 RHCE (Red Hat Certified Engineer)
 </li>
 <li>
 RHCSA (Red Hat Certified System Administrator)
 </li>
 <li>
 Red Hat Certified Specialist in OpenShift Administration
 </li>
 </ul>
 
 📩
 
 Interested?
 
 
 
 Share your updated resume at tahir@mindtelglobal.com
 
</div>

Resident Engineer

BigData Technology Solutions

L3 IT Security Engineer _M365Location: DubaiJob OverviewWe are seeking an experienced L3 M365 Security Engineer to serve as our top-tier technical Implementation and escalation point for all cloud security issues. In this role, you will diagnose and resolve complex, systemic infrastructure failures, respond to advanced persistent threats, and continuously optimize security policies across the Microsoft 365 environment. You will bridge the gap between day-to-day operations and high-level cloud architecture.Key Responsibilities<ul><li>Advanced Incident Escalation: Act as the final escalation point for L1/L2 teams, resolving deep technical issues within Microsoft Entra ID, conditional access routing, and complex authentication flows.</li><li>Threat Hunting &amp; Forensics: Lead deep-dive forensic investigations using Advanced Hunting KQL (Kusto Query Language) queries in Microsoft Defender XDR to hunt for hidden threats and lateral movement.</li><li>Complex Policy Troubleshooting: Resolve broken Data Loss Prevention (DLP) rules, misconfigured information protection labels, and synchronization failures within Microsoft Purview.</li><li>Automation &amp; Scripting: Develop, test, and deploy Microsoft Graph API scripts and advanced PowerShell modules to automate incident remediation and policy enforcement.</li><li>Architecture &amp; Change Management: Review proposed changes from cloud architects, assess their impact on operations, and execute high-risk production updates with minimal business disruption.</li><li>Incident Response: Investigate security alerts, perform root cause analysis, and execute remediation actions in coordination with the wider IT/Security Operations Center (SOC) team</li><li>Device &amp; Endpoint Management: Configure and enforce security policies on mobile and desktop devices via Microsoft Intune</li><li>Auditing &amp; Governance: Conduct regular security assessments, maintain compliance with regulatory standards (e.g., ISO 27001, GDPR), and review audit logs</li><li>Mentorship &amp; Knowledge Transfer: Conduct regular technical training sessions for L1/L2 engineering staff and author definitive Standard Operating Procedures (SOPs).</li></ul>Qualifications &amp; Requirements<ul><li>Experience: 5+ years of dedicated enterprise IT support experience, with at least 3 years explicitly operating as a Tier 3 engineer in an M365 environment.</li><li>KQL Mastery: Proven hands-on capability writing complex Kusto Query Language queries to investigate security event logs.</li><li>Advanced Infrastructure Knowledge: Deep understanding of hybrid identity management (Entra Connect), modern authentication protocols (SAML, OAuth, OIDC), and routing concepts.</li></ul>Certifications<ul><li>Microsoft Certified: Cybersecurity Architect Expert (SC100) or Microsoft Certified: Security Operations Analyst Associate (SC-200).</li><li>Soft Skills: Exceptional logical reasoning, crisis management skills during active security incidents, and clear communication under high-pressure scenarios.</li></ul>Application Question(s):<ul><li>What is your notice period to join?</li><li>What is your expected salary in AED?</li><li>How many years of work experience do you have in operating as a Tier 3 engineer in an M365 environment?</li><li>Do you have hands-on experience working with Kusto Query Language?</li><li>Are you certified in Cybersecurity Architect Expert (SC-100) or Security Operations Analyst Associate (SC-200)?</li><li>Do you have valid certification in Cisco-CCNP?</li><li>Are you with hands-on experience - Ivanti Patch Management, Microsoft Intune, Microsoft Defender, and DLP tools?</li><li>Are you certified with Microsoft Security Administrator or CompTIA Security+?</li></ul>Work Location: In person

L3 IT Security Engineer_M365

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