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product support engineer - executive

it support manager

<div>
 
 
 CANDIDATE PROFILE &amp; CRITICAL EXPOSURE / EXPERIENCE DEEMED ESSENTIAL
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Primary escalation point for customer concerns and issues, resolving them promptly to maintain customer satisfaction and trust.
 </li>
 <li>
 Conducting monthly/quarterly service review meetings with customers, providing insights into service performance, discussing improvement opportunities, and fostering transparent communication; preparing monthly/quarterly managed services reports, highlighting key achievements.
 </li>
 <li>
 Required functional experience of handling Installation, Implementation Maintenance and troubleshooting, server administration, Vendor Management backup and disaster recovery POS software. Operations, ensuring uninterrupted operations.
 </li>
 <li>
 Collaborate with IT teams to support business operations and projects.
 </li>
 <li>
 Maintain documentation and update system records.
 </li>
 <li>
 Respond to client requests based on contractual conditions
 </li>
 <li>
 Follow established ITIL processes for managing incidents, tasks and requests for changes
 </li>
 <li>
 Ensure the development and update of procedures and operational documentation
 </li>
 <li>
 Implement solutions, modifications, installations and maintenance tasks when required
 </li>
 <li>
 Perform any other tasks as requested by the management team
 </li>
 <li>
 New development and implementation of business continuity plans and disaster recovery protocols for the organization, which included conducting IT audits.
 </li>
 <li>
 Maintaining relationships with technology vendors and service providers (includes negotiating contracts reviewing performance, making recommendations for vendor selection or changes etc.
 </li>
 <li>
 Managing the IT budget allocating resources for projects an operational need.
 </li>
 <li>
 Balancing the allocation of funds to support current operations, ongoing maintenance and strategic initiatives.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Evaluating costs and seeking opportunities to optimize spending (ongoing task!)
 </li>
 <li>
 Setting and monitoring Service Level Agreements (SLAs) for IT support to ensure timely response and issue resolution and maintain high service availability.
 </li>
 <li>
 Oversaw the
 
 IT Asset Management (ITAM)
 
 and Computer Replacement program to ensure appropriatereplacement cycles Establishes a project plan that includes a schedule, budget, and communications plan withtasks and resources.
 </li>
 <li>
 Meeting and improving established service delivery
 
 SLA&rsquo;s
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 JOB - ROLE &amp; RESPONSIBILITIES
 
 
 
 Role, Duties and Responsibilities
 
 
 
 
 
 
 Mac Device Management:
 
 
 <ul>
 <li>
 Administer and support Mac devices within the Intune framework, ensuring compatibility and efficient management.
 </li>
 <li>
 Configure and deploy software packages, updates, and security policies specific to Mac environments.
 </li>
 <li>
 Monitor and manage device compliance, encryption, and endpoint protection for Mac devices.
 </li>
 <li>
 
 Technical Support and Troubleshooting:
 
 </li>
 <li>
 Provide L2 support for complex technical issues related to Intune and Mac devices, ensuring timely resolution.
 </li>
 <li>
 Collaborate with cross-functional teams to diagnose and resolve system issues.
 </li>
 <li>
 Stay up to date with the latest Intune and MacOS updates, ensuring systems are patched and secure.
 </li>
 <li>
 
 Documentation and Training:
 
 </li>
 <li>
 Maintain comprehensive documentation for all processes, scripts, and configurations.
 </li>
 <li>
 Provide training and guidance to L1 and L2 support teams on Intune and Mac device management.
 </li>
 <li>
 Contribute to the development of best practices and standard operating procedures.
 </li>
 </ul>
 
 
</div>

IT Support Manager

DigiCert

<div>
 
 
 
 Who we are
 
 
 
 
 
 We're a leading, global security authority that's disrupting our own category.&nbsp; Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.&nbsp; We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
 
 
 
 &nbsp;
 
 
 
 
 Job summary
 
 
 
 
 
 The Project Coordinator will play a key role in supporting the delivery of Professional Services projects across the AMS, EMEA, and APAC regions. This individual will assist the Senior Project Manager in ensuring projects are executed efficiently, on schedule, and to a high standard of quality.
 
 
 
 &nbsp;
 
 
 
 
 What you will do
 
 
 
 <ul>
 <li>
 
 Ability to assist in coordinating multiple concurrent IT service delivery projects across regions
 
 </li>
 <li>
 
 Support the Senior Project Manager in planning, organizing, and tracking project delivery activities.
 
 </li>
 <li>
 
 Assist with scheduling, meeting coordination, and documentation of project actions, decisions, and risks.
 
 </li>
 <li>
 
 Maintain and update project plans, risk logs, and status reports under guidance.
 
 </li>
 <li>
 
 Track and report on project milestones, timelines, and deliverables.
 
 </li>
 <li>
 
 Support the management of project budgets, timesheets, and invoicing processes.
 
 </li>
 <li>
 
 Help ensure adherence to project governance standards and quality requirements.
 
 </li>
 <li>
 
 Liaise with internal teams, vendors, and customers to gather updates and support smooth communication.
 
 </li>
 <li>
 
 Assist in resource planning and coordination with cross-functional teams.
 
 </li>
 <li>
 
 Participate in post-project reviews and contribute to identifying areas for process improvement.
 
 </li>
 <li>
 
 Provide administrative and operational support to the Professional Services team as needed.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 What you will have
 
 
 
 <ul>
 <li>
 
 1+ years of experience in a coordination, administration, or project support role (preferred but not essential).
 
 </li>
 <li>
 
 years of experience in a coordination, administration, or project support role (preferred but not essential).
 
 </li>
 <li>
 
 Working knowledge or interest in IT service delivery and cybersecurity solutions.
 
 </li>
 <li>
 
 Basic understanding of PKI or digital certificate management concepts (training will be provided).
 
 </li>
 <li>
 
 Exposure to the full project lifecycle &mdash; from initiation to delivery &mdash; in any technical or business environment.
 
 </li>
 <li>
 
 Experience working in a fast-paced, multidisciplinary organization.
 
 </li>
 <li>
 
 Strong organizational and time management skills with attention to detail.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 Nice to have
 
 
 
 <ul>
 <li>
 
 Strong verbal and written communication skills, with the ability to engage effectively with team members, stakeholders, and clients.
 
 </li>
 <li>
 
 Familiarity with project management methodologies and tools such as Agile (Scrum, Kanban), Confluence, Jira, Salesforce, Microsoft Project or Rocketlane
 
 </li>
 <li>
 
 Some experience or academic background related to project coordination, administration, or IT/software delivery.
 
 </li>
 <li>
 
 The successful candidate will be detail-oriented, process-driven, and proactive in coordinating tasks, tracking deliverables, and communicating with stakeholders.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 
 Generous time off policies
 
 </li>
 <li>
 
 Top shelf benefits
 
 </li>
 <li>
 
 Top shelf benefits
 
 </li>
 </ul>
 
 
 
 
</div>

Project Coordinator

Cushman & Wakefield

<div>
 
 Job Title
 
 
 
 Executive - Facility
 
 
 
 Job Description Summary
 
 
 
 
 Job Description
 
 
 
 
 Job Title
 
 
 
 Facility Executive
 
 
 
 Department
 
 
 
 Facilities / Administration
 
 
 
 Reporting To
 
 
 
 Facility Manager / Sr. Manager &ndash; Operations
 
 
 
 Job Purpose
 
 
 
 To support day-to-day operations of the facility by ensuring smooth functioning of housekeeping, pantry, security, technical services, and vendor management while maintaining compliance, safety, and service quality.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise housekeeping, pantry, security, and technical teams for daily operations.
 </li>
 <li>
 Monitor AMC vendors for HVAC, DG, UPS, lifts, fire systems, and utilities.
 </li>
 <li>
 Ensure statutory compliance (CLRA, Fire NOC, PSARA, ESI/PF, etc.).
 </li>
 <li>
 Manage consumables, stock control, and pantry supplies.
 </li>
 <li>
 Support sustainability initiatives (energy saving, waste segregation, EPI tracking).
 </li>
 <li>
 Assist in budget preparation, vendor billing verification, and MIS/MMR reports.
 </li>
 <li>
 Act as first point of contact for employee workplace-related concerns.
 </li>
 <li>
 Maintain SLAs, KPIs, and escalate issues on time.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Knowledge of facility operations, housekeeping, and technical maintenance.
 </li>
 <li>
 Understanding of statutory &amp; compliance requirements.
 </li>
 <li>
 Vendor management &amp; negotiation skills.
 </li>
 <li>
 Strong communication, reporting, and MS Excel/Power BI knowledge preferred.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Graduate (preferred: Facility/Operations/Engineering background).
 </li>
 <li>
 2&ndash;5 years of facility management experience.
 </li>
 <li>
 Exposure to corporate offices, IT parks, labs, or commercial facilities.
 
 
 </li>
 </ul>
 INCO: &ldquo;Cushman &amp; Wakefield&rdquo;
</div>

Executive - Facility

Lowe's India

<div>
 
 
 About Lowe&rsquo;s
 
 
 
 
 
 
 
 Lowe&rsquo;s is a FORTUNE&reg; 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe&rsquo;s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe&rsquo;s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
 
 
 
 
 Lowe&rsquo;s India, the Global Capability Center of Lowe&rsquo;s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe&rsquo;s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit
 
 Lowes India
 
 
 
 
 
 
 
 
 
 About the Team
 
 
 
 
 
 
 The Enterprise Strategic Sourcing team executes sourcing projects that accomplish the goals of both the organization and the business units they support. This position works closely with the sourcing manager and category manager in the Store Supplies/Facilities categories
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 The primary purpose of this role is to partner with key areas of the Enterprise Strategic Sourcing team to execute sourcing projects that accomplish the goals of both the organization and the business units they support. This position works closely with the sourcing manager and category manager in the Store Supplies/Facilities categories (supplies, collateral and racking areas, specific to our retail and supply chain locations in USA) to executive a variety of sourcing techniques that include data and baseline analysis, RFx development and contract execution. Other key components of the role include contributing to continuous improvement activities, building relationships with the business and support teams, and supporting key initiatives for the organization. In addition to the sourcing responsibilities, this role will also support vendor management, procurement operations and catalog support for the business teams.
 
 
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Develops and executes RFPs, RFQs and RFIs, etc. as needed to support the business needs
 </li>
 <li>
 Develops baseline analysis and current conditions for sourcing events.
 </li>
 <li>
 Consolidates vendor bid sheets.
 </li>
 <li>
 Completes initial bid analysis for sourcing events.
 </li>
 <li>
 Initiates vendor outreach and develops vendor list for sourcing events.
 </li>
 <li>
 Sets up sourcing events using appropriate E-Sourcing tools and processes.
 </li>
 <li>
 Owns and updates ESS and business partners on sourcing project updates and status of initiatives.
 </li>
 <li>
 Negotiates, processes and executes vendor NDA's and Master Agreements, while adhering to financial policies and compliance requirements.
 </li>
 <li>
 Drafts and develops Statement of Work (SOWs) with the outline of technical requirements for sourcing projects and RFX events.
 </li>
 <li>
 Coordinates necessary documentation and process for vendor on-boarding.
 </li>
 <li>
 Expected to interface frequently with customers regarding project updates and status.
 </li>
 <li>
 Builds and maintains effective customer relationships.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Years of Experience:
 
 
 
 
 
 <ul>
 <li>
 5 &ndash; 8 years of experience in Strategic Sourcing, Contract and SoW Drafting, Negotiations
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Education Qualification &amp; Certifications (optional)
 
 
 
 
 Required Minimum Qualification
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree/Master's degree
 </li>
 </ul>
 
 
 
 
 
 Skill Set Required
 
 
 
 
 Primary Skills (Must have)
 
 
 <ul>
 <li>
 Strategic Sourcing, Contract and SoW Drafting, Negotiations
 </li>
 <li>
 Experience in Project management and Vendor Management is a must
 </li>
 <li>
 Experience in dealing with USA/international stakeholders, suppliers and/or clients is a must
 </li>
 <li>
 Experience in building RFPs, SOWs and Contracting and running Projects is a must.
 </li>
 <li>
 Experience in negotiating multi-million-dollar contracts
 </li>
 <li>
 Experience collaborating and communicating at the executive level
 </li>
 <li>
 Experience managing cross-functional project teams and resources
 </li>
 <li>
 Proficient with MS Office Suite
 </li>
 <li>
 Procurement experience for US and Canada markets is required
 </li>
 <li>
 Very good English communication skills
 </li>
 <li>
 Ability to maintain a high level of confidentiality at all times.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe&rsquo;s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act&rsquo;s privacy provisions.
 
 
</div>

Lead Strategic Sourcing

SymphonyAI

<div>
 Introduction
 
 
 
 Sales Operations Manager - Retail/CPG Division (India)
 
 
 
 
 Location:
 
 Bengaluru, India/ Hybrid
 
 
 
 Department:
 
 Sales Operations
 
 
 
 Reports to:
 
 VP, Sales Operations - Global Retail/CPG
 
 
 
 About SymphonyAI:
 
 
 
 SymphonyAI is building the leading enterprise AI SaaS company driving digital transformation in retail, CPG, finance, manufacturing, media, and IT. Since 2017, we&rsquo;ve grown to serve 2,000+
 
 
 global customers and employ over 3,000 professionals across 30+ countries, all united by our vision to deliver predictive, prescriptive, and autonomous AI solutions that deliver true business impact.
 
 
 
 Job Description
 
 
 
 
 Role Overview:
 
 
 
 We are seeking a
 
 Sales Operations Manager
 
 based in India to join our Retail/CPG division. This role will serve as a key analytics and reporting hub for the global sales operations team, while also managing foundational sales operations processes that ensure data integrity and operational efficiency. The ideal candidate combines strong analytical and reporting skills with the ability to execute day-to-day operational tasks such as data auditing, CRM hygiene, opportunity validation, deal desk support and quoting. You will also bring hands-on experience configuring Salesforce to optimize sales processes. This is a global role supporting sales leadership across multiple geographies.
 
 
 
 About the role:
 
 
 
 
 
 Analytics &amp; Reporting
 
 
 
 
 <ul>
 <li>
 Build and maintain dashboards and reports in Salesforce and BI tools (Tableau, Power BI, Looker, etc.).
 </li>
 <li>
 Deliver recurring reporting on pipeline health, forecasting accuracy, quota attainment, and sales productivity.
 </li>
 <li>
 Support sales leaders with forecasting preparation, analysis, and process optimization.
 </li>
 <li>
 Provide ad hoc analysis on pipeline conversion, sales cycle times, win/loss trends, and other KPIs.
 
 
 </li>
 </ul>
 
 
 Deal Desk, Quoting &amp; Order Auditing
 
 
 
 
 <ul>
 <li>
 Collaborate with sales teams as primary operational support for deal desk activities, including reviewing deal structures and approvals.
 </li>
 <li>
 Manage quoting process by generating accurate sales quotes in Salesforce and ensuring compliance with pricing policies.
 </li>
 <li>
 Conduct order audits to ensure deals are properly documented and meet internal guidelines before processing and invoicing.
 
 
 </li>
 </ul>
 
 
 Data Hygiene &amp; Operational Support
 
 
 
 
 <ul>
 <li>
 Perform regular audits of Salesforce data to ensure accuracy and completeness.
 </li>
 <li>
 Review and validate opportunities that close, ensuring correct stages, amounts, and dates.
 </li>
 <li>
 Monitor CRM hygiene (e.g., required fields, pipeline cleanliness, duplicate records) and follow up with sales teams to resolve gaps.
 </li>
 <li>
 Support process compliance by running checks on deal data and ensuring alignment with sales policies.
 
 
 </li>
 </ul>
 
 
 Sales Process &amp; Forecasting Support
 
 
 
 
 <ul>
 <li>
 Assist global sales ops with forecasting processes by validating data and preparing reports.
 </li>
 <li>
 Help streamline lead-to-opportunity workflows and ensure data consistency across regions.
 </li>
 <li>
 Act as a point of contact for resolving data/reporting-related issues from sales teams.
 
 
 </li>
 </ul>
 
 
 Salesforce Configuration
 
 
 
 
 <ul>
 <li>
 Configure Salesforce layouts, fields, reports, and basic workflows to improve sales team efficiency (no major customizations or coding).
 </li>
 <li>
 Partner with IT/Salesforce admins to implement minor enhancements and resolve user issues.
 
 
 </li>
 </ul>
 
 
 Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with global sales ops colleagues to provide standardized reporting across regions.
 </li>
 <li>
 Partner with Finance, Marketing, and Customer Success on data alignment and KPI reporting.
 </li>
 <li>
 Prepare executive-ready reports and summaries for senior leadership.
 
 
 </li>
 </ul>
 
 About you:
 
 
 
 <ul>
 <li>
 6 or more years of experience in Sales Operations, Business Analytics, or related roles (preferably SaaS or enterprise technology).
 </li>
 <li>
 Strong Excel/Google Sheets skills and experience with BI/reporting tools (Tableau, Power BI, Looker).
 </li>
 <li>
 Hands-on experience with Salesforce CRM, including data management, reporting &amp; minor customizations.
 </li>
 <li>
 Comfortable performing both analytical tasks (reporting, dashboards, insights) and operational tasks (data cleanup, audits, compliance checks).
 </li>
 <li>
 High attention to detail with strong organizational skills.
 </li>
 <li>
 Ability to work across time zones and collaborate with global teams.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Statistics, or related field required; MBA or equivalent a plus.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 What we offer:
 
 
 
 <ul>
 <li>
 Lead high-impact projects driving sales transformation in a global IT environment.
 </li>
 <li>
 Collaborate in a dynamic, international team with an inclusive culture.
 </li>
 <li>
 Apply your insights directly to shape critical business decisions and strategy.
 </li>
 <li>
 Competitive compensation &amp; benefits package with strong professional growth opportunities.
 </li>
 </ul>
</div>

Manager, Sales Operations

Meesho

<div>
 
 About The Team
 
 
 
 Associate Business Manager/Ad Sales Manager supports Meesho&rsquo;s advertisers in meeting their advertising goals. Our objective is to increase the share of wallet as advertising revenue from these suppliers. Based on the supply mix available on the platform, the sales team will generate sufficient demand. It will handle large accounts and customise requests for suppliers and support in placing campaigns. Its objective is to make suppliers successful by growing business via advertising and increasing advertising spending on the platform.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a hands-on, detail-oriented, analytical, and highly-motivated person to help scale Ads in Meesho. Advertising is our flagship monetisation vertical, and it is the backbone of our monetisation strategy. We&rsquo;re further strengthening our offering by continuously building ad offerings, better features in existing offerings, and improving targeting capabilities and shopper engagement.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Take complete ownership of ad revenue from a set of head sellers
 </li>
 <li>
 Building, Training and Managing a team of Account Managers associated with growing advertisers' accounts
 </li>
 <li>
 Manage day-to-day ad operations of the team and build process efficiency
 </li>
 <li>
 Identify supplier problems, opportunities to increase advertising business and create new advertising solutions for the long-term success of the high-value advertisers in their portfolio
 </li>
 <li>
 Create and improvise on existing workflows, drive advertiser activation and retention programs, influencing performance on various Meesho Ad products
 </li>
 <li>
 Leading and motivating the team to deliver on business goals. Be accountable to meet business goals for their function
 </li>
 <li>
 Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals
 </li>
 <li>
 Proactively work to unearth advertiser problems and work on building potential solutions
 </li>
 <li>
 Analyze week-on-week revenue trends and identify levers to unlock opportunities for ad adoption and spends
 </li>
 <li>
 Ensure usage and adoption of advertising tools to capture all customer interactions
 </li>
 <li>
 Enable the team to build a strong rapport with sellers to enhance the overall ads experience
 </li>
 <li>
 Coordinate with Product, Analyst, Support and Seller onboarding teams for various projects
 </li>
 <li>
 We work Monday to Friday, with working on Saturday (WFH) intermittently depending on business needs
 
 
 
 </li>
 </ul>
 
 What Will You Need
 
 
 
 <ul>
 <li>
 Minimum 2 years of people management.
 </li>
 <li>
 Exposure to e-commerce, sales and advertising.
 </li>
 <li>
 Experience in data analysis, either professional experience or through your education.
 </li>
 <li>
 Experience in sales and marketing is preferred.
 </li>
 <li>
 Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and a strong ability to handle objections.
 </li>
 <li>
 Desire to work in a fast-paced, challenging environment.
 </li>
 <li>
 Previous experience in account management or similar roles.
 </li>
 <li>
 Advanced computer literacy especially in Microsoft Office application.
 </li>
 </ul>
</div>

Ad Sales Manager

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Job Overview:
 
 
 
 
 
 We are seeking a data-focused and detail-oriented Lead - Marketing Analytics to support the marketing operations and revenue growth functions in a dynamic SaaS environment. Reporting to the Senior Manager - Marketing Operations &amp; Revenue Growth, this role will be responsible for executing data analysis, maintaining marketing dashboards, and providing actionable insights to enhance campaign performance and drive revenue impact.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ol>
 <li>
 
 Data Analysis &amp; Reporting:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Execute data analysis to provide insights on funnel performance, campaign effectiveness, and key marketing metrics including MQLs, SQLs, CAC, and conversion rates.
 
 
 
 </li>
 <li>
 
 Develop and maintain marketing dashboards using tools like Tableau, Power BI, or similar platforms.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Data Integrity &amp; Compliance:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Assist in the management and maintenance of the marketing database, ensuring data accuracy, segmentation, and compliance with data protection regulations.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Lead Scoring &amp; Routing:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Support the implementation and maintenance of lead scoring and routing frameworks to optimize funnel performance and lead management.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Campaign Performance Analysis:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Analyze marketing campaign data to identify trends, patterns, and opportunities for optimization.
 
 
 
 </li>
 <li>
 
 Provide reports and data-driven recommendations to the Senior Manager to drive marketing investment impact.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Collaboration &amp; Reporting:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Work closely with cross-functional teams including Sales, Product, and Marketing to align data insights with revenue objectives.
 
 
 
 </li>
 <li>
 
 Prepare periodic performance reports and presentations for the Senior Manager, highlighting key insights and recommendations.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Process Improvement &amp; Automation:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Identify opportunities for process automation and data integration to streamline marketing analytics operations.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Marketing, Business, Data Analytics, or a related field.
 
 
 
 </li>
 <li>
 
 5+ years of experience in marketing analytics, data analysis, or marketing operations in a SaaS or tech-driven environment.
 
 
 
 </li>
 <li>
 
 Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI, Excel).
 
 
 
 </li>
 <li>
 
 Experience with CRM systems (e.g., Salesforce) and marketing automation platforms (e.g., HubSpot, Marketo).
 
 
 
 </li>
 <li>
 
 Strong analytical and quantitative skills with attention to detail.
 
 
 
 </li>
 <li>
 
 Excellent communication and reporting skills.
 
 
 
 </li>
 <li>
 
 Ability to manage multiple data projects with a focus on accuracy and timely delivery
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Lead Marketing Analytics

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