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it support specialist

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The IT Specialist plays a key role in supporting the organization&rsquo;s IT operations by ensuring the smooth functioning of computer systems and related technologies. The purpose of this role is to provide end users with reliable support so they can effectively carry out their daily work tasks.
 
 
 The position requires the ability to receive, prioritize, document, and resolve help requests raised by end users. This often includes direct hands-on technical assistance, proactive communication, and timely escalation of issues when needed. By maintaining system reliability and user satisfaction, the IT Specialist contributes directly to the overall performance and efficiency of the department.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Provide first-line support by receiving and accurately diagnosing user incidents, ensuring that problems are clearly understood before initiating corrective actions.
 </li>
 <li>
 Resolve issues independently whenever possible and escalate cases promptly to higher support levels if the resolution is beyond the assigned authority or expertise.
 </li>
 <li>
 Ensure that all communication with users is carried out in a clear, professional, and service-oriented manner, reinforcing user confidence in the IT function.
 </li>
 <li>
 Participate actively in on-call or after-hours support schedules, providing continuity of IT services outside regular working hours.
 
 
 </li>
 </ul>
 
 Service Management
 
 
 
 <ul>
 <li>
 Adhere to and help enforce established Service Level Agreements (SLAs), ensuring that user requests and incidents are addressed within agreed timeframes.
 </li>
 <li>
 Document all actions taken in response to incidents or service requests, maintaining accurate records in the ticketing and tracking systems.
 </li>
 <li>
 Assist in managing IT tools, equipment, and resources, ensuring they are maintained in proper working condition and used responsibly.
 </li>
 <li>
 Carry out additional duties assigned by the IT Support Supervisor, supporting the team&rsquo;s overall goals and operational priorities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, IT, computer engineering, or any related field.
 </li>
 <li>
 A strong command of both English and Arabic is required, with fluency in speaking, reading, and writing. Knowledge of French is considered an additional advantage.
 </li>
 <li>
 Solid knowledge of Microsoft Office applications and their practical use in a business environment.
 </li>
 <li>
 Familiarity with Microsoft Desktop Operating Systems and Windows Server administration is required to effectively support end users.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 A working understanding of computer networking, including the basic configuration and troubleshooting of switches, routers, and wireless access points.
 </li>
 <li>
 Familiarity with the operation and maintenance of print drivers, print servers, and multifunction printers.
 </li>
 <li>
 Ability to communicate emerging problems or recurring issues to supervisors in a timely and structured manner.
 </li>
 <li>
 Demonstrated ability to interpret and work with technical documentation, including work orders, instruction sheets, and system-related manuals.
 </li>
 <li>
 Awareness of IT and software assurance practices, including cyber security, system recovery, software licensing, and IT security fundamentals.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3-5 years&rsquo; professional experience in an IT support or technician role.
 </li>
 <li>
 Hands-on experience in supporting and troubleshooting Windows Operating Systems, O365 Suite of Applications, and general computer hardware.
 </li>
 <li>
 Exposure to enterprise applications and systems such as ERP systems, SharePoint, Maximo, and MS O365.
 </li>
 <li>
 Experience in monitoring, supporting, and maintaining computers, software applications, and accessories in a professional setting.
 </li>
 <li>
 Practical experience working with service delivery based on SLAs, ensuring responsiveness and accountability.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 The ability to plan and organize work effectively to meet set deadlines and deliver on commitments.
 </li>
 <li>
 A calm and constructive approach when faced with conflict or high-pressure situations, showing resilience and problem-solving ability.
 </li>
 <li>
 A proactive, dependable, and disciplined attitude toward assigned tasks, with a willingness to take initiative.
 </li>
 <li>
 Strong communication and interpersonal skills, enabling effective collaboration with colleagues, supervisors, and end users.
 </li>
 <li>
 A cooperative team spirit that encourages knowledge sharing and mutual support within the IT team.
 </li>
 <li>
 Accountability for work outcomes, demonstrating integrity and commitment to service quality in every task undertaken.
 </li>
 </ul>
</div>

IT Specialist

International Turnkey Systems - ITS

<div>
 
 We are seeking a highly skilled and dedicated Application Support Specialist to join our team supporting online banking systems. This role ensures the smooth operation, reliability, and performance of our online and mobile banking platforms. The ideal candidate will serve as the first line of support, with a strong background in troubleshooting technical issues, maintaining system integrity, and collaborating across teams to deliver exceptional service continuity and user experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Carry out day to day IT Technical support, maintenance/upgrade, and administration on online bank&rsquo;s systems.
 </li>
 <li>
 Act as first line support to Troubleshoot, Monitoring, and identify any system related issues.
 </li>
 <li>
 Act as first line support to Investigate, Resolve and escalate any related online or mobile Apps functional and system issues.
 </li>
 <li>
 Maintain the systems to keep it up and running smoothly to ensure users get the maximum benefit from it.
 </li>
 <li>
 Deploy the new changes or updates or fixies on all level of the applications components.
 </li>
 <li>
 Be Familiarized with the network/hardware infrastructure within the bank, and all applications, and fully understand the interfaces and interdependencies
 </li>
 <li>
 Involve in the Release management activities with online banking and other applications.
 </li>
 <li>
 Support Business continuity tests for DR site.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science or equivalent IT related.
 </li>
 <li>
 At least 5 years&rsquo; experience in supporting IT system.
 </li>
 <li>
 Knowledge of oracle administration WebLogic portal 11g
 </li>
 <li>
 Knowledge of oracle administration WebLogic 14c
 </li>
 <li>
 Knowledge of web servers IIS
 </li>
 <li>
 Knowledge of database oracle and MSSQL.
 </li>
 <li>
 Knowledge of Linux administration.
 </li>
 <li>
 Excellent communication and IT customer service skills
 </li>
 <li>
 Strong drive for continuous improvement.
 </li>
 <li>
 Strong analytical skills.
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
</div>

Application Support Specialist

Hyde Park Developments

<div>
 <ul>
 <li>
 Provide first-level technical support to end-users, resolving hardware, software, and connectivity issues
 </li>
 <li>
 Install, configure, and update software applications on end-user devices
 </li>
 <li>
 Conduct hardware diagnostics and repairs on desktops, laptops, printers, etc
 </li>
 <li>
 Manage Hyde Park's servers and network infrastructure
 </li>
 <li>
 Administer and troubleshoot email system, network and internet connection, server's software and hardware related problems
 </li>
 <li>
 Monitor LAN/WAN performance and availability providing second level support for all IT related issues
 </li>
 <li>
 Determine software and hardware requirements to ensure the availability and reliability of IT systems and services
 </li>
 <li>
 Install and configure computer hardware operating systems, applications, and IP phones
 </li>
 <li>
 Monitor and maintain computer systems and networks including troubleshooting for system and network problems, diagnosing and solving hardware/software faults
 </li>
 <li>
 Set up new users' accounts and profiles, deal with password issues, and support management in all IT related topics
 
 
 </li>
 </ul>
 Manage all IT assets including performing regular checks and maintenance on computer equipment, maintaining an up-to-date register of all equipment, and purchasing all IT requirements
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 5 years of relevant experience
 </li>
 <li>
 Bachelor`s degree in IT, Computer Science or any relevant discipline
 </li>
 <li>
 Experience in computer hardware and software installing
 </li>
 <li>
 Strong experience in servers management, security measures, and data protection
 </li>
 </ul>
</div>

Technology Operations Senior Engineer

Atos

<div>
 
 About Atos Group
 
 
 
 Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. &euro; 10 billion, operating in 67 countries under two brands &mdash; Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
 
 
 The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
 
 
 
 Role Description
 
 
 
 We are seeking a highly motivated and experienced Application Support to join our growing IT team. You will be responsible for providing exceptional technical support for a variety of applications. This position requires a good understanding of ITIL principles and best practices, coupled with deep technical expertise in troubleshooting and resolving complex application issues.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support for a variety of enterprise applications.
 </li>
 <li>
 Collaborate with developers and other IT teams to troubleshoot and resolve complex application issues, including performance bottlenecks, integration problems, and data integrity issues.
 </li>
 <li>
 Monitor application performance and proactively identify and address potential issues.
 </li>
 <li>
 Perform root cause analysis of incidents and implement preventative measures to minimize future occurrences.
 </li>
 <li>
 Develop and maintain documentation for team processes and procedures.
 </li>
 <li>
 Troubleshoot and diagnose application issues using established procedures.
 </li>
 <li>
 Participate in projects related to application upgrades, migrations, and implementations.
 </li>
 <li>
 Contribute to continuous improvement initiatives within the Application Support team.
 </li>
 <li>
 Participate in knowledge sharing sessions and contribute to the team's overall knowledge base.
 
 
 
 </li>
 </ul>
 
 Experience, Qualification And Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (preferred).
 </li>
 <li>
 Minimum 2 years of experience in application support or a similar technical role.
 </li>
 <li>
 Good understanding of ITIL principles and their application to service management.
 </li>
 <li>
 Experience with specific ITIL processes (e.g., Incident Management, Problem Management, Service Level Management) a plus.
 </li>
 <li>
 Analytical and problem-solving skills.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Experience with a ticketing system (e.g., ServiceNow, Jira) is a plus.
 </li>
 <li>
 Proven experience troubleshooting and resolving application issues.
 </li>
 <li>
 Experience with setting up and using Application Monitoring tools (Prometheus Stack, Dynatrace, Datadog, ...) is a plus.
 </li>
 <li>
 Experience with scripting languages (PowerShell, Bash) is a plus.
 </li>
 <li>
 Understanding of networking concepts and protocols (TCP/IP, DNS, etc.) a plus.
 </li>
 <li>
 Experience with OS Administration (Linux or Windows).
 </li>
 <li>
 Experience with Database technologies is preferred.
 </li>
 <li>
 Experience with CRM application is a plus.
 
 
 
 </li>
 </ul>
 
 Let&rsquo;s grow together.
 
</div>

APPLICATION ENGINEER

Orange Business

<div>
 
 About Us
 
 
 
 NA
 
 
 
 About The Role
 
 
 
 
 Operations handling and coordination for Equant &amp;FT :
 
 
 
 <ul>
 <li>
 Monitoring daily active Tickets ensuring issues are communicated clearly.
 </li>
 <li>
 Providing 2nd level to the IT Help desk in Network, Active Directory, Security and Remote Access.
 </li>
 <li>
 Troubleshooting and managing complex incidents acting as 2nd level within the time frame agreed with the business.
 </li>
 <li>
 Providing an interface between Equant and FT subsidiaries.
 </li>
 <li>
 Managing access to French applications for Equant users.
 </li>
 <li>
 Performing and managing technical/1st level escalations in line with ITSM Fault Management.
 </li>
 <li>
 Assisting in the coordination of major outages and participating in crisis management and post mortems for outages.
 </li>
 <li>
 Being part of pilots projects, major projects and changes as a main contributor providing testing, analysis and feedback to the project owners.
 </li>
 <li>
 IT CSM for Sita and Orange Poland.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Experience in 2nd or 3rd level support is a plus.
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 HCL Domino Admin role including :
 </li>
 <li>
 Change Management &ndash; Validate and apply changes to server, application configuration or architecture, as requested by the customer or by Engineering teams
 </li>
 <li>
 Technical management &ndash; perform pro-active service maintenance actions to maintain service availability and reduce risk
 
 
 </li>
 </ul>
 
 Migration &ndash; When required, coordinate and perform migrations/upgrades (eg. migration of users from previous to
 
 
 
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

IT Analyst

<div>
 The role is to ensure proper computer operations so that end users can accomplish their daily tasks.This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at desktop level.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 <ul>
 <li>
 Resolve assigned customer technical issues (diagnosis, intervention, alert)
 </li>
 <li>
 Escalate as required, within a proper time frame
 </li>
 <li>
 Meet SLA&rsquo;s
 </li>
 <li>
 Communicate to customers clearly, effectively and professionally
 </li>
 <li>
 Participate in On-Call/After Hours Rotation
 </li>
 <li>
 Manage materials resources
 </li>
 <li>
 Other duties and responsibilities might be assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 <ul>
 <li>
 Fluent in English and Arabic
 </li>
 <li>
 Microsoft Office Programs
 </li>
 <li>
 Microsoft Desktop Operating Systems
 </li>
 <li>
 Windows Server Administration
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Computer Networking, including switches, routers and wireless access points
 </li>
 <li>
 Knowledge of print drivers, print servers and multi-function printer maintenance
 </li>
 <li>
 Ability to communicate problems with supervisors as they become known.
 </li>
 <li>
 Demonstrated ability to actively listen to technical problems conveying commitment toward finding a timely resolution of the situation
 </li>
 <li>
 Demonstrated ability to read, analyze and interpret technical documents, work orders, invoices, instruction sheets. .
 </li>
 <li>
 Demonstrable knowledge of IT and software system assurance including Cyber Security, Software Licenses, Disaster recovery and IT Security.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 3 years&rsquo; experience as an IT Technician
 </li>
 <li>
 Understanding of IT technologies including but not limited to Windows Operating Systems, O365 Suite of Applications, Computer hardware and accessories.
 </li>
 <li>
 Familiarization with software/Applications including but not limited to ERP systems, SharePoint, Maximo, MS O365.
 </li>
 <li>
 SLA management
 </li>
 <li>
 Managing and supporting computers, applications and accessories.
 </li>
 <li>
 Demonstrates a high degree of analytical skills and the ability to be both structured and flexible.
 
 
 </li>
 </ul>
 DESIRED BEHAVIORS
 
 
 <ul>
 <li>
 Ability to meet deadlines.
 </li>
 <li>
 Ability to manage conflict situations,
 </li>
 <li>
 Reactivity, rigor, go-ahead.
 </li>
 <li>
 Relationship: communication, Teamwork.
 </li>
 </ul>
</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25167276
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.
 
 
 Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests&rsquo; service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: Technical, Trade, or Vocational School Degree.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Explore 752+ It support specialist in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

752 it support specialist jobs IN Cairo Egypt

IT Specialist

Application Support Specialist

Technology Operations Senior Engineer

APPLICATION ENGINEER

IT Analyst

IT Specialist

IT Specialist