customer support officer Jobs in Rawalpindi Pakistan

customer support officer

customer support representative Jobs in Rawalpindi Pakistan

customer support representative

desktop support engineer Jobs in Rawalpindi Pakistan

desktop support engineer

desktop support engineer – level 2 Jobs in Rawalpindi Pakistan

desktop support engineer – level 2

it support consultant (part-time / on-demand) Jobs in Rawalpindi Pakistan

it support consultant (part-time / on-demand)

it support specialist

Cloud Rexpo Pvt. Ltd.

Job Title: IT Support Specialist Location: Bahria Town Phase 7, Rawalpindi Shift: On-site, Day (9:30 AM &ndash; 6:30 PM)We are seeking a skilled and proactive IT Support Specialist to join our branch office. This role involves providing comprehensive IT support to our in-house employees, clients, and departmental teams. The ideal candidate will have hands-on experience with server management, Active Directory, dialer support, PFSense firewall, NVR/camera systems, networking, and hardware troubleshooting. Strong English communication skills and the ability to collaborate effectively with both Head Office and Branch IT teams are required.Key Responsibilities:<ul><li>Server Management: Install, configure, and maintain in-house servers; monitor performance.</li><li>Active Directory: Manage user accounts, group policies, and troubleshoot related issues.</li><li>Dialer Support: Provide client-end support and ensure dialer functionality.</li><li>Firewall Management: Configure and monitor PFSense firewall; implement security protocols.</li><li>NVR and Camera Systems: Install/maintain NVR and surveillance systems.</li><li>Networking: Configure and troubleshoot routers, switches, and Wi-Fi.</li><li>Technical Support: Provide Level 1 support to employees and clients.</li><li>Collaboration: Coordinate IT strategies between branch and head office teams.</li><li>Branch IT Operations: Ensure smooth IT functionality for the branch office.</li></ul>Qualifications:<ul><li>Proven experience in IT support and systems administration.</li><li>Strong knowledge of servers, Active Directory, networking, and firewalls.</li><li>Proficiency with PFSense and NVR systems.</li><li>Excellent troubleshooting and problem-solving abilities.</li><li>Fluent English (verbal &amp; written).</li><li>Customer-focused approach with teamwork skills.</li></ul>Preferred Skills:<ul><li>Relevant certifications (Microsoft, Cisco, Linux).</li><li>Experience supporting international clients.</li><li>Knowledge of latest IT security practices.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthExperience:<ul><li>IT support and Systems Administration: 2 years (Required)</li><li>servers, Active Directory, networking, and firewalls: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

IT Support Specialist

Smart Brains Technologies (Pvt) Ltd.

Smart Brains BPO is looking for a skilled and responsible IT Support Engineer to manage and support our internal IT operations. The ideal candidate will have strong troubleshooting abilities, a service-oriented mindset, and experience managing systems in a fast-paced office environment.Key Responsibilities:<ul><li>Provide technical support for desktops, laptops, networks, and internal applications.</li><li>Diagnose and resolve hardware, software, and connectivity issues.</li><li>Monitor and maintain system performance, security, and reliability.</li><li>Install, configure, and update operating systems and business applications.</li><li>Manage user accounts, access control, and basic server functions.</li><li>Coordinate with external vendors for repairs, procurement, and escalations.</li><li>Ensure timely backup management and data security protocols.</li><li>Maintain IT inventory and documentation for all equipment and systems.</li><li>Support office devices including printers, IP phones, routers, and CCTV (if required).</li></ul>Candidate Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>1&ndash;2 years of experience in IT support or helpdesk role (BPO experience is a plus).</li><li>Strong knowledge of Windows OS, networking, troubleshooting, and system configuration.</li><li>Familiarity with basic server management, LAN/WAN, and cloud tools.</li><li>Good communication skills and ability to handle technical issues calmly and professionally.</li><li>Ability to work independently and manage multiple support requests efficiently.</li><li>Willingness to work in the evening shift (5:00 PM &ndash; 12:00 AM).</li></ul>What We Offer:<ul><li>Competitive salary with growth opportunities.</li><li>Free in-house meals provided daily.</li><li>Transport facility for female employees or transportation allowance.</li><li>Professional development and learning opportunities.</li><li>Supportive and stable workplace environment.</li></ul>Location: Shamsabad, Rawalpindi Shift Timings: 7:00 PM &ndash; 04:00 AM (Night Shift)Equal Opportunity Statement:Smart Brains BPO is an equal opportunity employer committed to creating an inclusive and respectful workplace for all employees.Job Types: Full-time, FresherPay: Up to Rs50,000.00 per monthWork Location: In person

IT Support Engineer

Spell Engineering

ob Description:<ul><li>Provide expert-level IT support when required.</li><li>Install, configure, and maintain systems, software, and networks.</li><li>Suggest IT improvements and preventive maintenance steps.</li><li>Assist during new setups, office moves, or upgrades.</li><li>Collaborate with vendors for procurement/repairs.</li><li>Support cybersecurity checks and data backup procedures.</li></ul>Job Type: Part-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

IT Support Consultant (Part-Time / On-Demand)

NEXGN TECHNOLOGIES

Job Requirement: Desktop Support Engineer &ndash; Level 2Job Title:Location: Rawalpindi / KhannapulJob Type: Full-time / On-siteJob Summary:We are looking for an experienced Desktop Support Engineer &ndash; Level 2 to provide advanced technical support for desktops, laptops, network devices, and IT systems. The ideal candidate will have strong troubleshooting skills, excellent communication, and the ability to work independently while handling escalated issues from Level 1 support.Key Responsibilities:Technical Support &amp; Troubleshooting<ul><li>Provide L2 technical support for Windows &amp; macOS workstations.</li><li>Troubleshoot hardware issues: desktops, laptops, printers, scanners, monitors.</li><li>Troubleshoot software issues: operating systems, MS Office, email clients, business apps.</li><li>Resolve network problems related to LAN, Wi-Fi, IP addressing, DNS/DHCP.</li><li>Handle VPN connectivity issues and remote access support.</li><li>Support Active Directory tasks: password resets, group policy issues, user profile problems.</li><li>Perform OS installation, system imaging, and software deployment.</li></ul>System &amp; Security Support<ul><li>Perform updates, patches, and antivirus checks.</li><li>Ensure endpoint security compliance.</li><li>Configure and manage Microsoft 365 or G Suite accounts.</li><li>Manage backup of user data where required.</li></ul>Escalations &amp; Documentation<ul><li>Take ownership of escalated L1 tickets and ensure timely resolution.</li><li>Document issues, fixes, and maintain SOPs/knowledge base.</li><li>Escalate unresolved issues to Level 3 or Infrastructure teams when necessary.</li></ul>Hardware &amp; Asset Management<ul><li>Maintain inventory of IT equipment and accessories.</li><li>Assist in procurement of new hardware/software.</li><li>Perform preventive maintenance of systems and peripherals.</li></ul>Required Skills &amp; Qualifications:Technical Skills<ul><li>Strong knowledge of Windows 10/11, macOS, and basic Linux commands.</li><li>Hands-on experience with Active Directory, Group Policies, DNS, DHCP.</li><li>Experience with Office 365, Outlook support, Teams, OneDrive.</li><li>Understanding of LAN/WAN concepts, IP networking, routers, switches.</li><li>Experience with ticketing systems (Autotask, Jira, Zendesk, Freshdesk, etc.)</li><li>Good understanding of security best practices and antivirus tools.</li></ul>Soft Skills<ul><li>Strong communication and customer service mindset.</li><li>Ability to troubleshoot independently and under pressure.</li><li>Good documentation and reporting abilities.</li><li>Positive attitude, professional behavior, and teamwork.</li></ul>Education &amp; Certifications (Preferred but Not Mandatory):<ul><li>Bachelor&rsquo;s degree in Computer Science / IT or relevant diploma.</li><li>CompTIA A+, CompTIA Network+, Microsoft MCP/MD-100/MD-101, ITIL Foundation.</li></ul>Work Environment &amp; Benefits:<ul><li>8-hour shift (timings as per company policy).</li><li>Friendly workspace with collaborative team.</li><li>Market-competitive salary &amp; performance bonuses.</li><li>Professional training and career growth opportunities.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Desktop Support Engineer – Level 2

Comtanix

Company OverviewComtanix is an IT services company providing digital solutions for clients in various industries. We focus on delivering efficient, reliable, and process-driven services to support business growth.Open Positions<ul><li>Accounts Officer</li><li>Finance Officer</li><li>Inside Sales Representative</li><li>Business Development Representative</li><li>Outbound Sales Representative</li><li>E-commerce Sales Representative</li><li>Vendor Relations Specialist</li><li>E-commerce Listing Specialist</li><li>Marketing Team Lead</li><li>Customer Support Representative</li></ul>Eligibility Requirements<ul><li>Bachelor&rsquo;s degree (required)</li><li>Strong English communication skills (spoken &amp; written)</li><li>Basic computer proficiency</li><li>Fresh graduates and experienced candidates may apply</li><li>Willingness to work the night shift</li></ul>Work LocationPlaza No. 610, Noor Heights (2nd Floor) Central Business District South Bahria Town Phase 8, RawalpindiInterview InformationInterviews are scheduled Tuesday to Thursday, 8:00 PM &ndash; 10:00 PMRequired Documents<ul><li>Updated resume (hard copy)</li><li>Copy of CNIC</li></ul>Benefits<ul><li>Professional work environment</li><li>Learning and growth opportunities</li><li>Fixed working hours</li><li>Competitive salary aligned with market standards</li><li>Health</li><li>Health benefits as per company policy</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working from our office in Bahria Town Phase 8, Rawalpindi?</li><li>Would you be comfortable working the night shift?</li></ul>Work Location: In person

Multiple Night Office Roles – Comtanix

Agency VA

Core ResponsibilitiesVerify, test, and document credentials for agency tools, including:<ul><li>AMS systems</li><li>Carrier portals</li><li>Email accounts</li></ul>Create, update, and maintain records in Keeper (login repository).Create, organize, and manage Microsoft Teams group chats for internal teams.Set up and manage Multi-Factor Authentication (MFA) for agent access across platforms.Ensure all required software tools and systems are properly accessible to agents.Perform internal coordination with the onboarding and operations teams (no client communication required).Track completion of setup milestones and report progress to internal supervisors.Required Skills &amp; QualificationsStrong understanding of credential management and MFA setup.Experience with agency tools (AMS, carrier portals, communication tools).Proficiency with Microsoft Teams and Microsoft 365 environment.Familiarity with password management platforms (Keeper or similar).High attention to detail and strong organizational skills.Ability to follow structured onboarding processes and checklists.Basic troubleshooting skills for access and login issues.Ability to work efficiently with internal teams and handle multiple onboarding tasks simultaneously.Strong written communication for internal updates and documentation.Comfortable working in a fast-paced, process-driven environment.Job Type: Full-timePay: Rs80,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in the night shift (6 PM to 3 AM Pakistan Standard Time) Monday to Friday?</li><li>Office is located in NASTP, OId Airport Road, Chaklala Cantt, Rawalpindi. Are you willing to commute to this location? (This is a fully on-site role)</li><li>The salary for this position is fixed PKR 80,000. Are you willing to work on this figure?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Onboarding Specialist

Eraxon IT Solutions

Position: SEO SpecialistTiming: Night Shift (8 PM - 5AM) (onsite)Experience: 2 - 3 Years (industrial experience)Eraxon is seeking a talented and results-oriented SEO Specialist to plan, execute, and manage SEO strategies across multiple projects. The ideal candidate will have a strong command of keyword research, on-page/off-page optimization, technical SEO audits, and GEO (Generative Engine Optimization) . You will be responsible for boosting organic traffic, improving keyword rankings, and ensuring all digital assets align with best SEO standards.Key Responsibilities<ul><li>Optimize website elements including content, titles, meta descriptions, URLs, images, and internal linking.</li><li>Develop and implement strong on-page and off-page SEO strategies to increase organic visibility.</li><li>Perform regular SEO audits to identify technical issues; collaborate with developers for fixes.</li><li>Monitor performance using Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, and other SEO tools.</li><li>Execute ethical and high-quality link-building campaigns.</li><li>Stay updated with the latest Google algorithm updates and SEO best practices.</li><li>Prepare clear and detailed SEO performance reports, ranking updates, and growth insights.</li><li>Work with content writers/designers to ensure all content meets SEO standards and supports ranking goals.</li><li>Analyze competitors and identify new organic growth opportunities across GEO markets.</li></ul>Requirements<ul><li>Proven work experience as an SEO Specialist / SEO Expert (agency experience is a plus).</li><li>Strong understanding of search engine algorithms, ranking factors, and technical SEO.</li><li>Expertise with SEO tools such as SEMrush, Ahrefs, Moz, Screaming Frog, Google Analytics, GSC, etc.</li><li>Practical knowledge of on-page SEO, off-page SEO, and technical optimization.</li><li>Experience working with WordPress or similar CMS platforms.</li><li>Analytical mindset with strong troubleshooting skills.</li><li>Excellent communication and reporting abilities.</li><li>Ability to work independently and collaborate with cross-functional teams.</li></ul>Location:Eraxon IT Solutions, 2nd Floor, al-sheik Plaza, Near shell pump, Adyala Rd, RawalpindiSee us on Google Mapshttps://maps.app.goo.gl/TRWiFBpZkC22NpiF9Job Type: Full-timePay: Rs30,000.00 - Rs80,000.00 per monthExperience:<ul><li>Industry: 2 years (Preferred)</li></ul>Location:<ul><li>Rawalpindi Adyala Road (Preferred)</li></ul>Work Location: In person

SEO Specialist

Explore 266+ It support specialist in Rawalpindi Pakistan this December. Find roles across top companies and apply now to boost your career.