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it support specialist

Ibix Global Tech

We are seeking a motivated and technically skilled IT Specialist to join our team. The ideal candidate will either have 2&ndash;3 years of professional experience in IT infrastructure and support or be a self-driven individual with strong knowledge and interest in IT systems, scripting, and remote monitoring &amp; management (RMM) tools.This role involves supporting servers, desktops, email systems, and backup infrastructure, while also contributing to automation and migration projects.Key Responsibilities<ul><li>Provide desktop and server support (Windows OS, applications, hardware troubleshooting).</li><li>Assist in email migrations (Microsoft 365, Google Workspace, Exchange).</li><li>Manage and monitor IT systems using RMM tools (ManageEngine, SolarWinds, Acronis, etc.).</li><li>Create and maintain automation scripts using PowerShell (and other scripting languages).</li><li>Support backup and disaster recovery operations using tools like Veeam, Commvault, and Acronis (email, on-premises, and cloud workloads).</li><li>Collaborate with senior engineers on server, network, and security projects.</li><li>Maintain accurate documentation of systems, configurations, and support processes.</li><li>Troubleshoot and resolve escalated IT incidents within SLAs.</li></ul>Required Skills &amp; Knowledge<ul><li>Understanding of RMM tools (ManageEngine, SolarWinds, Acronis).</li><li>Strong interest and/or hands-on knowledge in scripting and automation (PowerShell required, Python/Bash a plus).</li><li>Familiarity with backup solutions such as Veeam, Commvault, Acronis.</li><li>Knowledge of email systems and migrations (Microsoft 365, Exchange, Google Workspace).</li><li>Good grasp of server and desktop support (Windows Server, Active Directory, group policies, etc.).</li><li>Networking fundamentals (TCP/IP, DNS, DHCP, VPN).</li><li>Strong problem-solving skills and ability to learn quickly.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (preferred, not mandatory).</li><li>0&ndash;3 years of IT experience (internships, freelance projects, or labs are acceptable).</li><li>Relevant certifications (MCSA, CompTIA A+/Network+/Security+, Veeam Certified, etc.) will be an advantage.</li></ul>What We Offer<ul><li>Hands-on exposure to leading IT tools and enterprise environments.</li><li>Continuous learning and professional development opportunities.</li><li>A collaborative and growth-oriented work culture.</li><li>Competitive salary and benefits package.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Can you join Immediately?</li><li>What is your experience as an IT Specialist? (describe your expertise)</li><li>What is your expected monthly package in SAR?</li><li>What is your current monthly package SAR?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Location:<ul><li>Jeddah (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>

IT Support Specialist (Immediate Joiners Required)

Kafaat Business Solutions شركة كفاءات حلول الأعمال

<div>
 
 
 About Kafaat:
 
 
 
 Kafa&rsquo;at is a premier company in providing HR services including training, development and management consulting in Saudi Arabia. Since its establishments, Kafa&rsquo;at has been thriving the spirit of productivity and excellence in a highly competitive market. The availability of specialized skillful staff, state of-the art infrastructure and large investment flow, the company has the capability to create comprehensive solutions and development for our partners needs in the areas where it works.
 
 
 
 
 
 
 Client for Kafaat is looking for IT Specialist.
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The IT Specialist is responsible to provide 1st level IT support to all corporate office users and to administer the office infrastructure and systems. This role is essential in ensuring seamless operations across Microsoft 365 services, secure and efficient network performance, and robust firewall protection. The IT Specialist will work closely with Curators and internal teams to maintain high standards of system availability, security, and user support.
 
 
 
 
 
 
 
 
 
 Job Responsibilities :
 
 
 
 
 First-Level Curator Support
 
 
 <ul>
 <li>
 Provide first-level support to Curators, ensuring their IT needs are met promptly and efficiently.
 </li>
 <li>
 Troubleshoot issues, provide technical assistance, and ensure Curators have the necessary tools and resources to perform their duties effectively.
 </li>
 <li>
 Provide Tier 1 support for internal systems used by Curators and departments such as Finance, Purchasing, HR, and productivity solutions.
 </li>
 <li>
 Coordinate with vendors for system updates, maintenance, and escalated troubleshooting.
 </li>
 </ul>
 
 
 Microsoft 365 Administration
 
 
 <ul>
 <li>
 Manage user accounts, licenses, and access controls across Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
 </li>
 <li>
 Provide technical support and training to Curators on Microsoft 365 tools.
 </li>
 <li>
 Ensure data integrity and compliance with internal IT and data protection policies.
 </li>
 </ul>
 
 
 Network Infrastructure
 
 
 <ul>
 <li>
 Monitor and maintain the corporate office&rsquo;s LAN/WAN infrastructure, including switches, routers, and wireless access points.
 </li>
 <li>
 Troubleshoot connectivity issues affecting internal systems or Curator operations.
 </li>
 <li>
 Optimize network performance to support enterprise applications and communication tools.
 </li>
 </ul>
 
 
 Firewall &amp; Cybersecurity
 
 
 <ul>
 <li>
 Configure and manage firewall systems to safeguard corporate data and systems.
 </li>
 <li>
 Monitor for threats and vulnerabilities; respond to incidents in coordination with IT leadership.
 </li>
 <li>
 Implement cybersecurity best practices in line with Saudi regulatory requirements.
 </li>
 </ul>
 
 
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain accurate documentation of network diagrams, system configurations, and IT procedures.
 </li>
 <li>
 Prepare regular reports on system performance, incidents, and project updates for the Executive Director of IT.
 </li>
 </ul>
 
 
 Other Tasks and Projects
 
 
 <ul>
 <li>
 Complete any other ad hoc tasks as assigned by the ED IT or CISO.
 </li>
 <li>
 Participate in special projects, assist with IT initiatives, and provide support for various IT-related activities as needed.
 </li>
 </ul>
 
 
 
 
 
 Job Qualification and Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 Minimum 3 years of experience in IT support or systems administration, preferably in a corporate or hospitality
 </li>
 <li>
 Excellent troubleshooting, communication, and customer service skills.
 </li>
 <li>
 Technical Proficiency: Strong knowledge of Microsoft 365 applications and user management.
 </li>
 <li>
 Network Management: Expertise in LAN/WAN infrastructure, troubleshooting, and optimization.
 </li>
 <li>
 Cybersecurity: Proficiency in firewall management, threat monitoring, and regulatory compliance.
 </li>
 <li>
 Familiarity with hospitality and finance platforms (e.g. Procurement BirchStreet, InforSun, etc) is a plus.
 </li>
 <li>
 Documentation Skills: Ability to maintain accurate IT documentation and prepare performance reports.
 </li>
 <li>
 Curator Support: Strong skills in providing first-level support to Curators.
 </li>
 <li>
 Project Management: Capability to handle ad hoc tasks, special projects, and IT initiatives
 </li>
 </ul>
 
 
</div>

IT Specialist

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Provide first-level technical support for hardware, software, and network-related inquiries.</li>
<li>Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.</li>
<li>Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.</li>
<li>Assist users with application software and business software issues.</li>
<li>Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.</li>
<li>Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.</li>
<li>Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.</li>
<li>Conduct training sessions for users on new software and tools when applicable.</li>
<li>Proactively identify areas for improvement in help desk processes and recommend enhancements.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1-2 years of experience in a help desk or technical support role.</li>
<li>Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.</li>
<li>Familiarity with common operating systems (Windows, MacOS) and software applications.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Ability to manage multiple tasks and work in a fast-paced environment.</li>
</ul>Benefits
Comprehensive benefits package</div>

Specialist - Help Desk

2P Perfect Presentation

<div>
 
 The Service Desk Specialist provides frontline technical support, resolving L1 IT issues (hardware, software, and network) for employees and clients. This role ensures SLA compliance for ticket resolution while maintaining strict adherence to KSA cybersecurity standards (NCA, SAMA).
 
 
 
 
 
 
 Technical Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Resolve L1 tickets (planning &amp; designing requests, implementation requests, support requests, application deployment) via phone, email, or chat
 </li>
 <li>
 Escalate complex issues to L2/L3 teams or application support team leads with detailed documentation
 </li>
 <li>
 Support Microsoft 365, VPN, and SaaS applications
 </li>
 </ul>
 
 
 
 
 
 User &amp; Device Management
 
 
 <ul>
 <li>
 Configure and troubleshoot laptops, printers, and mobile devices
 </li>
 <li>
 Manage Active Directory user accounts, passwords, and permissions
 </li>
 </ul>
 
 
 
 
 
 Documentation &amp; Knowledge Sharing
 
 
 <ul>
 <li>
 Update IT knowledge base with solutions
 </li>
 <li>
 Document recurring issues for root-cause analysis
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Communication
 
 
 <ul>
 <li>
 Provide Arabic/English bilingual support (preferred)
 </li>
 <li>
 Communicate outage and preventive/corrective maintenance alerts to users
 </li>
 </ul>
 
 
 
 
 
 Special Projects
 
 
 <ul>
 <li>
 Provide support on cross-functional projects
 </li>
 <li>
 Collaborate with other teams to align projects with KSA regulatory requirements (SAMA, NCA)
 </li>
 <li>
 Ensure projects are delivered on time, within budget, and with zero service disruptions
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, IT, or Diploma in IT, Computer Science, or related technical field.
 </li>
 <li>
 1+ years in helpdesk, technical support, or IT internship.
 </li>
 <li>
 Knowledge in Active Directory and Computer Hardware/Software.
 </li>
 </ul>
</div>

Service Desk Specialist

Confidential Government

<div>
 
 A leading
 
 semi-governmental organization
 
 is seeking a motivated and detail-oriented
 
 Information Technology Services Specialist
 
 to develop and implement a strategic plan for IT and digital transformation, aligning with the organization's direction.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Contribute to the implementation of the IT Department&rsquo;s operational plan.
 </li>
 <li>
 Execute network design, testing, and update processes, as well as maintain IT equipment and support systems.
 </li>
 <li>
 Provide technical support to users and respond to inquiries efficiently and effectively in line with the Service Level Agreement (SLA).
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and connectivity problems.
 </li>
 <li>
 Assist in onboarding new employees and provide training on IT systems and applications.
 </li>
 <li>
 Install, configure, and maintain Windows Server operating systems and associated services.
 </li>
 <li>
 Manage Active Directory, including user account creation and Group Policy management.
 </li>
 <li>
 Provide support for enterprise applications, troubleshooting issues, and ensuring optimal performance.
 </li>
 <li>
 Participate in the implementation of IT Service Management projects.
 </li>
 <li>
 Contribute to achieving quality objectives and continuous performance improvement.
 </li>
 <li>
 Communicate stakeholder-related feedback to the relevant departments.
 </li>
 <li>
 Support the development, documentation, and dissemination of organizational knowledge.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 3-6 YoE in the same field.
 </li>
 <li>
 Bachelor&rsquo;s degree in Information Technology or a related field.
 </li>
 </ul>
 
 
 Professional Certifications:
 
 
 <ul>
 <li>
 CCNA
 </li>
 <li>
 ITIL v4
 </li>
 <li>
 CompTIA Security+
 </li>
 <li>
 CompTIA Network+
 </li>
 <li>
 CompTIA A+
 </li>
 <li>
 Microsoft Certified: Windows Server
 </li>
 <li>
 Additional relevant certifications and training are preferred.
 </li>
 </ul>
 
 
</div>

Information Technology Services Specialist

NICE ONE

<div>Join ITI Sport as a dedicated and solution-driven Technical Support Specialist! As a part of our technology team, you will deliver exceptional IT support, ensuring optimal system performance and helping colleagues work efficiently in a dynamic, sports-driven environment.
<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Technical Support, IT Troubleshooting &amp; User Assistance</h2><ul>
<li>Provide prompt and user-friendly Level 1 and Level 2 technical support to staff, resolving hardware, software, and network issues both remotely and onsite.</li>
<li>Diagnose and escalate complex problems to higher-level IT staff or external vendors as necessary, ensuring timely problem resolution.</li>
<li>Install, configure, and maintain computers, mobile devices, printers, and other peripherals in accordance with ITI Sport&rsquo;s standards.</li>
<li>Support the onboarding of new employees, including system setup, account provisioning, and device deployment.</li>
<li>Track, manage, and update all support requests via our IT ticketing system, ensuring accurate issue documentation and prompt status updates.</li>
<li>Deliver clear technical guidance and user training to help team members use tools and technologies confidently and safely.</li>
<li>Maintain up-to-date asset inventories and support system updates, backups, and security protocols.</li>
<li>Contribute to IT documentation, FAQs, and quick-start guides to enhance user self-service resources.</li>
<li>Participate in the testing and roll-out of new technology solutions or upgrades across the organization.</li>
</ul><h3 class="jobSectionHeader">Essential Requirements &ndash; IT Technical Experience &amp; Customer Service Skills</h3><ul>
<li>Associate&rsquo;s degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.</li>
<li>1&ndash;2 years of proven experience in IT support, help desk, or a technical troubleshooting role.</li>
<li>Comprehensive knowledge of Windows and macOS environments, as well as Google Workspace and Microsoft Office Suite.</li>
<li>Solid understanding of networking concepts, endpoint security, and remote access tools.</li>
<li>Excellent interpersonal and communication skills, able to explain technical issues to all user levels in clear, patient language.</li>
<li>Strong problem-solving skills with meticulous attention to detail and the ability to prioritize tasks in a fast-paced environment.</li>
<li>Ability to work collaboratively on cross-functional projects and support after-hours or weekend events as required.</li>
<li>Commitment to maintaining data security, confidentiality, and compliance with internal IT policies.</li>
</ul><h4 class="jobSectionHeader">Professional Attributes &ndash; Initiative, Collaboration &amp; Continuous Learning in IT</h4><ul>
<li>Resourceful, adaptable, and proactive in identifying and addressing system challenges before they impact productivity.</li>
<li>Eager to learn about new technologies, digital trends, and best practices in sports IT environments.</li>
<li>Values inclusion and teamwork, readily assisting colleagues from diverse backgrounds and tech abilities.</li>
<li>Prioritizes accountability, reliability, and integrity in all technical and customer support interactions.</li>
</ul><h5 class="jobSectionHeader">Career Growth &ndash; Training, Development &amp; Advancement at ITI Sport</h5><ul>
<li>Engage in structured onboarding and ongoing skills development, including access to technical certifications and training resources.</li>
<li>Open pathways for advancement to senior technical roles, systems administration, or IT project management within the organization.</li>
<li>Recognition for outstanding service delivery, innovative solutions, and continuous improvement in user support.</li>
<li>Supportive, team-oriented culture that encourages professional growth and knowledge sharing.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Launch Your Technical Support Career with ITI Sport</h6>
Are you passionate about technology and delivering seamless support experiences? Submit your resume and a brief cover letter highlighting your IT troubleshooting skills, dedication to customer service, and interest in sports technology via our online application form. Take your career to the next level with ITI Sport!</div>

Technical Support Specialist – ITI Sport

eMagine Solutions

The Role
 Are you passionate about building robust IT systems and supporting a fast-growing, hybrid team? We’re seeking a skilled IT Administrator to join a dynamic PIF backed company as part of a major Saudisation project. This is your chance to make a real impact, shape IT best practices, and grow your career in a collaborative, forward-thinking company. About the Role: You will be the go-to expert for all IT operations, supporting a team of 30–40 remote and on-site employees. You’ll manage user onboarding and offboarding, device and asset management, Google Workspace administration, email and communication systems, and provide hands-on IT support across Windows and Mac environments. Your work will directly influence our efficiency, security, and culture as we scale. Key Responsibilities: User account management, onboarding/offboarding, access control Google Workspace (Gmail, Drive, Apps) and Slack configuration Hardware procurement, device setup, troubleshooting (laptops, mobiles, peripherals) Email system setup, SMTP protocols, and communication tools Windows and Mac OS support: installation, configuration, updates, password resets IT support ticket management, incident response, and process improvement ITIL/ITSM process implementation for change management and service delivery Asset tracking, inventory management, documentation, and compliance Excel reporting, data management, and digital asset management Training and supporting 30–40 users, fostering a collaborative IT culture
 
Requirements
 What We’re Looking For: Saudi National (Saudisation Project requirement) Proven experience as an IT Administrator, IT Support Specialist, IT Officer, or similar role in a startup, SME, or hybrid team environment Advanced skills in Google Workspace, Gmail, Windows, Mac OS, Slack, and IT support Strong understanding of user management, security, and access controls Experience with ITIL, ITSM, ticketing systems, and process optimization Excellent communication, organization, and problem-solving skills Ability to work independently, prioritize tasks, and deliver solutions in a fast-paced environment Bachelor’s degree in a relevant field such as Information Technology, Computer Science, Networking, Computing, Information Systems, or related discipline (or equivalent experience)
 
About the company
 eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner. Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey's, market mapping and training and development courses. Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion.

Assistant Information Technology Manager

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