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senior it business analyst

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it system analyst

Harris County

<div><div><div><h2 class="jobSectionHeader"><b>Position Description</b></h2></div><br>
<p></p><div><br>
<div><b>Department History Overview:</b></div><div>
Harris County Resources for Children and Adults was founded in 1966 as the Harris County Child Welfare Board to provide support services for children taken under the wing of the Texas Department of Family and Protective Services. Fifty years later, Harris County Resources for Children and Adults still provides this support. But the now-county department has expanded services for early prevention, intervention, and adult services.</div><div></div><div><b><br>
Vision:</b></div><div>
To better the lives of children and adults in Harris County.</div><div></div><div><b><br>
Brief Position Overview:</b></div><div>
Under the general supervision of the IT Manager, this role is a key member of the Harris County Resources for Children and Adults IT Team. This position is responsible for defining, evaluating, and implementing technical solutions using cutting-edge technology to enhance the user experience. The IT Systems Analyst Programmer provides support and training across multiple sites, translates business requirements into functional IT specifications, and applies business and technical expertise to deliver high-impact solutions.</div><div></div><div><b><br>
Duties &amp; Responsibilities:</b></div><ul><li><div>
Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.</div></li><li><div>
Define technical solutions and options for projects using cutting-edge technology, ensuring a positive and seamless user experience.</div></li><li><div>
Evaluate development options and apply creativity and independent thought to enhance and optimize the user experience.</div></li><li><div>
Provide technical support and training to Harris County Resources for Children and Adults staff across multiple sites.</div></li><li><div>
Day-to-day monitoring and support for Harris County Resources for Children and Adults software applications.</div></li><li><div>
Ability to work on multiple projects as a project team member, occasionally as a project leader.</div></li><li><div>
Translates high-level business requirements into functional specifications for the IT organization and manages changes to such specifications.</div></li><li><div>
Possesses expertise in the business unit(s) they support, as well as an understanding of the IT organization's systems and capabilities.</div></li></ul><div><b><br>
Harris County is an Equal Opportunity Employer</b></div><div>
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx</div><div>
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Requirements</b></h2></div>
<p></p><div><div><b>Education:</b></div><ul><li><div>
Bachelor's degree in Computer Science in Computer Science or a related field is required.</div></li></ul><div><b>
Experience:</b></div><ul><li><div>
Must have a minimum of five (5) years of verifiable work experience as a technical or business analyst.</div></li><li><div>
Training and experience using a personal computer with a variety of software such as Microsoft Word, Excel, and PowerPoint.</div></li></ul><div><b>
Licensure:</b></div><ul><li><div>
Reliable transportation with a valid Texas driver&rsquo;s license and auto liability insurance.</div></li></ul><div><b>
Knowledge, Skills &amp; Abilities:</b></div><ul><li><div>
Follows written and oral instructions.</div></li><li><div>
Possesses excellent organizational skills.</div></li><li><div>
Must be detailed oriented and self-motivated.</div></li><li><div>
Problem solve and demonstrate critical thinking skills.</div></li><li><div>
Works with limited supervision and independently in a fast-paced environment.</div></li><li><div>
Maintains confidentiality.</div></li><li><div>
Ability to work independently while establishing and maintaining effective, professional relationships with colleagues across county departments and with individuals from diverse backgrounds, demonstrating flexibility, tact, and diplomacy</div></li><li><div>
Demonstrated proficiency in gathering business requirements, documenting business process flows, and creating use cases and user scenarios.</div></li><li><div>
Demonstrated proficiency in creating test scripts and executing test plans and understanding and creating workflow diagrams (swim-lanes).</div></li><li><div>
Extensive experience with producing end user documentation and providing mentoring and guidance to business users.</div></li><li><div>
Excellent time management skills and ability to work on multiple projects concurrently.</div></li><li><div>
Excellent analytical and interpersonal skills.</div></li><li><div>
Ability to communicate technical information clearly and effectively, both orally and in writing.</div></li><li><div>
Ability to function as a team member.</div></li></ul><div></div><div><b><br>
NOTE</b><b>:</b> Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but<b> ONLY information stated on the application will be used for consideration. &quot;See Resume&quot;</b><b> will not be accepted for qualifications.</b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>General Information</b></h2></div>
<p></p><div><div><b>Position Type, and Typical Hours of Work:</b></div><ul><li><div>
Full-time | Regular</div></li><li><div>
Monday - Friday 8:00 a.m. - 5:00 p.m.</div></li></ul><div><b>
Salary:</b></div><ul><li><div>
Commensurate with experience.</div></li><li><div>
Based on 26 Pay Periods</div></li><li><div>
Plus, Mileage Reimbursement</div></li></ul><div><b>
Work Location:</b></div><ul><li><div>
2525 Murworth Drive, Houston, TX 77054</div></li></ul><div></div><div><b><br>
Employment is contingent upon passing a background check and drug screen.</b></div><div></div><div><b><br>
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.</b></div></div></div></div><p></p>
<br><p></p><div><div><div><div><b>HARRIS COUNTY EMPLOYEE BENEFITS</b></div><div>Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.</div><div></div><br>
<div>The following benefits are offered <b>only</b> to Harris County employees in <b>regular</b><b> </b><b>(full-time)</b> positions:</div><div><br>
Health &amp; Wellness Benefits</div><ul><li>Medical Coverage</li><li>Dental Coverage</li><li>Vision Coverage</li><li>Wellness Plan</li><li>Life Insurance </li><li>Long-Term Disability (LTD) Insurance</li><li>Employee Assistance Program (EAP)</li><li>Healthcare Flexible Spending Account</li><li>Dependent Care Flexible Spending Account</li></ul><div>Paid Time Off (PTO)</div><ul><li>Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)</li><li>Eleven (11) County-observed holidays</li><li>One (1) floating holiday per year</li><li>Paid Parental Leave*</li><li>Sick Leave</li></ul><div>Retirement Savings Benefit</div><ul><li>457 Deferred Compensation Plan</li></ul><div></div><br>
<div>The following benefits are available to Harris County employees in <b>full-time</b> and select <b>part-time</b> positions:</div><ul><li>Professional learning &amp; development opportunities</li><li>Retirement pension (TCDRS defined benefit plan) </li><li>Flexible work schedule*</li><li>METRO RideSponsor Program*</li></ul><br>
<ul><li><i>Participation may vary by County department. The </i><i>employee benefits plans of </i><i>Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health &amp; Wellness Benefits are administered through the State of Texas.</i></li></ul><div></div><br>
<div>In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.</div><div></div><br>
<div><b>For plan details, visit the Harris County Benefits &amp; Wellness website:</b></div><div>www.benefitsathctx.com</div></div></div></div><p></p>

IT System Analyst

Port Houston

<div><p><b>HRIS Analyst</b></p><p><br>
We are searching for an experienced HRIS Analyst at our Executive Office Building facility.
<br>
<br>
<b>Primary Duties and Responsibilities:</b></p><p></p><p>
Are you ready to think about the future and dream big? At Port Houston, we're seeking individuals who are eager to tackle the most significant challenges of their careers. For over a century, we've been driven by vision and scale, delivering impactful initiatives that shape Houston and the region. Our sustainability and success hinge on attracting, retaining, and nurturing exceptional talent.<br>
<br>
When you join Port Houston, you're embarking on a journey towards a fulfilling career path. Take the first step in the right direction&mdash;are you READY?</p><p><b>
Position Summary:</b></p><p>
The HRIS Analyst role sits at the intersection of data, people, and business strategy, owning key HR metrics that translate complex data into clear insights for stakeholders at all levels of the organization. This position requires a good understanding of the Workday platform, including hands-on experience with its configuration, modules, and security features.<br>
This analyst supports the maintenance, optimization, and data integrity of multiple modules. They will collaborate cross-functionally to design and implement solutions that meet business needs, enhance user experience, troubleshoot moderate to complex issues, and ensure compliance with relevant regulations and standards.</p><p><b>
Responsibilities/Duties:</b></p><ul><li>
Provide technical subject matter expertise and system administration support across multiple HCM functional areas. (e.g. Core HCM, Advanced Compensation, Benefits, Talent, etc.)</li><li>
Acting as a reporting lead, collaborate with stakeholders to understand reporting needs and deliver meaningful analytics that &lsquo;tell the story&rsquo;.</li><li>
Troubleshoot issues and collaborate with stakeholders to achieve timely resolution within established SLA, including conducting domain and security group analysis for reporting concerns.</li><li>
Support system enhancements and feature releases, prioritizing optimization and automation to improve efficiency and the user experience.</li><li>
Own the design, build, and maintenance of custom reports, dashboards, and Hubs across the HCM suite.</li><li>
Ensure all reports comply with internal policies and external regulatory requirements.</li><li>
Performs other duties as required.</li></ul><p><b>
Education/Experience:</b></p><ul><li>
Bachelor&rsquo;s degree is preferred but may be substituted for related experience.</li><li>
2+ years of hands-on HRIS configuration experience</li><li>
4+ years HRIS Analyst experience</li><li>
Workday experience preferred; preferably in one or more of the following modules: Core HCM, Advanced Compensation, Benefits, Talent, and/or Absence</li></ul><p><b>
Knowledge, Skills and Abilities:</b></p><ul><li>
Workday</li><li>
HR Compliance</li><li>
HR Processes</li><li>
Reporting</li><li>
Data Management</li><li>
Data Governance</li></ul><p><b>
Competencies:</b></p><ul><li>
Analytical</li><li>
Active Listening</li><li>
Communication</li><li>
Cross-Functional Collaboration</li><li>
Critical Thinking</li><li>
Innovation</li><li>
Relationship Management</li><li>
Pragmatic Decision Making</li><li>
Problem-Solving</li><li>
Technological Proficiency</li><li>
Time Management</li></ul><p><b>
Work Environment:</b><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high. To apply, please go to porthouston.com/careers. Only applications submitted through the Port Houston Careers website will be acknowledged. Port Houston is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. Government.<br>
<br>
Thank you for choosing Port Houston in your career search.<br>
<br>
<b>Disclaimer:</b><br>
<br>
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</p><b><br>
Required Qualifications:</b><p></p><p>
&lt;&lt;MINIMUM QUALIFICATIONS&gt;&gt;<br>
<br>
Exempt</p><p>
Annual Salary</p><p>
0.00 - 0.00<br>
<br>
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</p></div>

HRIS Analyst

Baker Construction Enterprises

<div><p><b>Req ID</b>: 7048<br>
<b>Travel:</b> Up to 25%<br>
<b>Number of Openings:</b> 1</p><p></p><p><br>
Achieve more in your career with the nation&rsquo;s leading specialty concrete contractor. At Baker Construction, you&rsquo;ll be part of a team that prioritizes people, invests in their development, and offers unparalleled opportunities for professional growth. In this role, you&rsquo;ll be integral to building the future of our country and our company. You&rsquo;ll collaborate across diverse teams, have a hand in significant projects, and dive headfirst into complex challenges with the best in the industry. If you are driven to do more and have the grit to follow through, you&rsquo;ll have everything you need to define your career on your terms.</p><p></p><p><br>
Make a meaningful impact with a team that values ambition and rewards initiative. Apply today and be more with Baker.</p><div><div><div><h2 class="jobSectionHeader"><b>
Summary</b></h2></div><div><p>
The <b>Senior IT Business Analyst</b> plays a pivotal role in driving the successful delivery of complex IT and business process solutions by meticulously gathering, analyzing, documenting, and managing requirements that are continuously aligned with business requirements and outcomes. S/he will collaborate closely with cross-functional teams to ensure that requirements guide decision-making and project execution from inception through implementation and post-deployment. The Senior IT Business Analyst will lead the process improvement and Organizational Change Management (OCM) initiatives, ensure stakeholder engagement, adoption, and the sustained realization of business value throughout the project lifecycle</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Roles and Responsibilities</b></h2></div><div><p>
The <b>Senior IT Business Analyst </b>will possess competency in the areas listed below in order to perform his/her role in a safe, productive, and effective manner. Note that the areas listed are intended to describe the general nature and level of work being performed by co-workers assigned to this role. They are not intended to be an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with the job.</p><ul><li>
Leads the collection, analysis, and documentation of detailed business and technical requirements, ensuring comprehensive understanding of complex workflows, system interactions, and user needs</li><li>
Develops process models, workflow diagrams, and data flow representations to clearly articulate current and future state business processes and system integrations</li><li>
Collaborates with stakeholders, including business users, IT architects, and developers, to validate requirements and ensure technical solutions address business challenges effectively</li><li>
Creates functional specifications, user stories, and acceptance criteria that guide development and testing teams</li><li>
Maintains rigorous requirements traceability, ensuring alignment between documented requirements, design elements, test cases, and delivered functionality throughout the project lifecycle</li><li>
Facilitates communication between technical and non-technical stakeholders, translating complex concepts into clear, actionable language to drive consensus and informed decision-making</li><li>
Supports user acceptance testing (UAT) and change management activities, helping to ensure solutions meet business expectations and drive successful adoption</li><li>
Facilitates detailed discussions with stakeholders&mdash;including analysts, developers, sponsors, and users&mdash;to clarify, validate, and refine requirements and solution expectations</li><li>
Recommends optimized processes or solutions and identification of opportunities for improvement</li><li>
Ensures compliance with IT security, privacy, and data governance standards</li><li>
Promotes safety-first culture by adhering to Incident and Injury Free (IIF) principles within all IT and on-site activities</li><li>
Leads by example in following construction site safety protocols, including proper use of Personal Protective Equipment (PPE)</li><li>
Demonstrates urgency and proactive responsiveness in understanding and addressing stakeholder needs, helping to identify potential risks early and avoid safety or operational issues</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Requirements</b></h2></div><div><ul><li>
Bachelor&rsquo;s degree in IT, Business Administration, Computer Science, or a related field and a minimum of 10 years of experience in business analysis and delivering complex, cross-functional IT projects in mid- to large-sized organizations or a combination of education and experience</li><li>
Experience in business process modeling, workflow improvement, and identifying opportunities for automation and efficiency</li><li>
Background in requirements gathering, gap analysis, data mapping, and systems integration across enterprise platforms (including ERP modules, architecture, configuration, cross-module integration, and supply chain/construction applications)</li><li>
Experience in both Waterfall and Agile methodologies, with a strong understanding of project lifecycles, change control, and risk management</li><li>
Technically proficient with Microsoft Office 365 (Excel, Word, PowerPoint, Outlook, Teams), Smartsheet, Power BI, and Visio</li><li>
Familiarity with Construction Management Software (e.g., Viewpoint, Procore, VISTA)<ul><li>
Certifications/ Training:</li><li>
Power BI</li><li>
Risk Management</li><li>
Agile/Scrum methodologies: (e.g., Scrum Master or Agile BA Certification)</li><li>
Microsoft Certified: Power Platform Fundamentals or Microsoft 365</li><li>
Visio and Business Process Modeling (BPMN)</li><li>
Lean Construction Certification or Lean Six Sigma Green/Black Belt-preferred</li></ul></li><li>
Familiarity with applications such as Vista, SuccessFactors, and Concur</li><li>
Proficient in applying advanced mathematical and analytical skills</li><li>
Travel required by automobile or airplane</li><li>
On-call availability and periodic after-hours work<br>
The following competencies are needed to successfully perform this job:</li><li>
Ability to be an effective liaison between technical teams, business stakeholders, and executive leadership to ensure alignment and clear communication</li><li>
Exceptional written and verbal communication skills</li><li>
Highly organized and detail-oriented</li><li>
Experienced in developing end-to-end project documentation</li><li>
Ability to translate complex technical or analytical information into clear, business-friendly, and user-centric language</li><li>
Comfortable managing or supporting projects at any phase</li><li>
Highly self-motivated and results-driven</li><li>
Detail-oriented with strong analytical and problem-solving skills, able to evaluate complex project challenges and deliver effective, data-informed solutions</li><li>
Skilled in team motivation and cross-functional collaboration</li><li>
Strong ability to gather, analyze, and document complex business requirements and translate them into functional specifications and user stories</li><li>
Proficient in producing documentation such as business cases, use cases, test plans, training materials, and post-implementation reviews</li><li>
Proven ability to evaluate and advise leadership on IT and business process improvement initiatives</li><li>
Expert in root cause analysis and impact assessment, utilizing structured business analysis techniques</li><li>
Strong stakeholder engagement, negotiation, and facilitation skills, with a consistent track record of aligning cross-functional teams&mdash;including business units, IT, and third-party vendors&mdash;around shared goals, business requirements, and solution design for successful implementation</li></ul></div></div></div><p>
At Baker Construction, we welcome those who are driven to make things happen. Your tenacity will be rewarded with great pay, excellent benefits, and opportunities to make your mark. This is an opportunity to own your future while working alongside co-workers who are united in our purpose to build better structures and better lives. Go further with an industry leader that puts people first, honors its word, and has the grit to achieve greatness.</p><p></p><p><br>
Baker is an EOE Disability/Veterans Employer.</p><p></p><p><br>
Applicants with physical and/or mental disabilities who require a reasonable accommodation for any or part of the application process may make their requests known by emailing hrtech@sharedservices.cc or calling 1-513-539-4000 and asking for HR.</p></div>

Senior IT Business Analyst

ROSEN Group

<div><div><div><div><div><b>DESCRIPTION</b></div>
</div><div><div>
The ROSEN Group is a globally leading provider of cutting-edge solutions in all areas of the integrity process chain. Since its origins as a one-man business in 1981, ROSEN has rapidly grown and continues to do so. The international technology group consists of a team of more than 4,000 employees operating in more than 120 countries. You can be a part of securing the safe supply of energy to people and businesses across the globe and help us all move towards an attainable and sustainable future. It is our ambition, above anything else, to contribute to a world where critical infrastructure and the supply of energy is not only efficient, but also protected and reliable.</div>
<div> Come join our growing team!</div>
<div>For more information about ROSEN go to www.rosen-group.com.</div>
<div>ROSEN is looking for a Contract Analyst that will be based in Houston, TX. This position reports directly to the Head of Compliance &amp; Legal and will be a part of the Compliance &amp; Legal team.<br>
<br>
What role you will play in our team</div>
<div>The Contract Analyst is a member of the Compliance &amp; Legal Department and is responsible for reviewing and negotiating a wide variety of contracts, risk analysis and mitigation, compliance with internal policies and applicable laws and regulations, managing external counsel, providing training covering policy and legal issues.<br>
</div></div></div><div><div><div>Responsibilities:</div>
</div><div><div>
What will I be doing?<br>
<ul><li>Contract analysis and drafting</li><li>Contract negotiations</li><li>Risk analysis and mitigation</li><li>Compliance guidance</li><li>Risk Management</li><li>Policy review, revisions, and drafting</li><li>Training on policy and legal issues</li><li>Maintaining contract files in accordance with ROSEN&rsquo;s Legal Contract Management system</li><li>Review, edit, negotiate provisions and adhere to ROSEN standard provisions and standard operating procedures.</li><li>Adapt ROSEN standard provisions to resolve conflicts in contract negotiations; resolve contract issues, mitigate or avoid high risk liability.</li></ul></div><br>
</div></div><div><div><div><b>
REQUIREMENTS</b></div>
</div><div><div>
What are we looking for?<br>
<ul><li>Bachelor&rsquo;s degree, understanding of applicable law and regulations</li><li>2 years of experience in reviewing and negotiating complex agreements</li><li>2 years of experience in managing compliance issues</li></ul></div><br>
</div></div><div><div><div>
Qualification or Skills:</div>
</div><div><ul><li>Exceptional, demonstrable aptitude for written and oral communication.</li><li>Strong interpersonal, negotiation, and presentation skills.</li><li>Ability to resolve conflict in a win-win manner.</li><li>Ability to work with strong personalities and difficult people.</li><li>Capable of taking lead role with senior management on issues pertaining to relevant contracts.</li><li>Strong analytical skills associated with developing and utilizing contracting measures and initiatives.</li><li>Strong problem-solving skills, including logical thought processes, with the ability to resolve complex issues.</li><li>Self-motivated with the ability to successfully and simultaneously manage multiple tasks, meet multiple deadlines, and work with minimal direction</li><li>Knowledge of relevant international laws and regulations</li><li>Management of contract lifecycle management systems.</li></ul>
</div></div><div><div><div><b>
OUR OFFER</b></div>
</div><div><div>
In addition to competitive pay, you are also eligible for most of the following benefits from Day One:<br>
<br>
<ul><li>Medical - 2 PPO plans &amp; 1 High Deductible (HDHP) with a Health Savings Account (HSA)</li><li>Dental - Covered at 100% for employee &amp; dependents</li><li>Vision - Covered at 100% for employee &amp; dependents</li><li>401K with a 5% matching employer contribution</li><li>Company paid basic Life Insurance, Short Term Disability / Long Term Disability</li><li>Flexible Spending Accounts</li><li>Generous Vacation Plan &amp; Paid Time Off (PTO)</li><li>Employee Assistance Program</li><li>Access to employee resource groups</li><li>Maternity &amp; Parental Leave</li><li>Fertility, adoption and surrogacy benefits</li><li>32 hours paid Volunteer Time Off</li><li>Hybrid working environment for certain positions</li><li>Annual merit &amp; career advancement increases</li><li>Leadership growth &amp; professional development opportunities</li><li>Tuition Reimbursement</li></ul></div></div></div></div></div>

Contract Analyst

Wholesale Electric Supply Co Of Hou

<div><div><div><p><b>Job title</b></p><p><i><br>
Cash Application Analyst</i></p></div><div><p><b><br>
Reports to</b></p><p><i><br>
Director of Credit</i></p></div><div><p><b><br>
Classification</b></p><p><br>
Non-Exempt</p></div><div><p><b><br>
Schedule</b></p><p><br>
Monday &ndash; Friday, 8 AM &ndash; 5 PM / 40 hours a week</p></div><br>
</div><p>
</p><p><b>Summary/Objective</b></p><p>
</p><p>The Cash Application Analyst position is responsible for assisting the Credit Analyst, Credit Team and Manager with cash applications and other duties as needed.</p><p>
</p><p><b>Essential Functions</b></p><p>
</p><ul><li>Apply cash receipts to customers&rsquo; accounts</li><li>
Identify and research customer discrepancies</li><li>
Process customer adjustments</li><li>
Process offsets of credits to debits on customer accounts</li><li>
All other duties as assigned</li></ul><p>
</p><p><b>Competencies</b></p><p>
</p><ul><li>Experience and solid understanding of accounts receivable procedures</li><li>
Accurate data entry skills with attention to detail</li><li>
Capable of meeting deadlines and multi-tasking in a fast-paced environment</li><li>
Excellent communication, interpersonal and organizational skills</li><li>
Maintains high level of confidentiality</li><li>
Ability to work cooperatively with others</li><li>
Working knowledge processing cash applications</li><li>
Microsoft Word/Excel/etc.</li></ul><p>
</p><p><b>Supervisory Responsibility</b></p><p>
</p><p>The Cash Application Analyst position does not have any direct supervisory responsibilities.</p><p>
</p><p><b>Working conditions</b></p><p>
</p><p>Work Environment</p><p>
</p><p>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</p><p>
</p><p>Physical Demands</p><p>
</p><p>While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk.</p><p>
</p><p>This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.</p><p>
</p><p>Position Type and Expected Hours of Work</p><p>
</p><p>This is a full time position. Days and hours of work are Monday through Friday, 8:00am-5:00pm. The employee must work 40 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.</p><p>
</p><p>Travel</p><p>
</p><p>No travel required.</p><p><b>
Education and Experience</b></p><p>
</p><ul><li>1-2 Years of Accounts Receivable Cash Application experience required</li><li>
1-2 Years of Data Entry</li><li>
High School diploma required, college courses in accounting preferred</li><li>
Excel knowledge required</li></ul></div>

Cash Application Analyst

Kirkland & Ellis

<div><p><b>About Kirkland &amp; Ellis</b>
</p><p>At Kirkland &amp; Ellis, we don&rsquo;t just meet the standard for legal excellence &mdash; we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 22 offices worldwide. Our dedicated professionals share our lawyers&rsquo; commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.</p><p><b>
What You&rsquo;ll Do</b>
</p><p>Are you a tech-savvy problem solver who thrives in high-pressure environments and loves delivering exceptional customer support? Join our Global IT Service Desk team as a <b>Service Desk Analyst II</b>, where you&rsquo;ll be the first point of contact for attorneys, legal assistants, and professional staff firmwide. This dynamic role is critical in ensuring 24/7 technology support, with a primary focus on resolving issues via phone and email while maintaining our high standards of service and professionalism.</p><p>
In this role, you&rsquo;ll handle approximately 90&ndash;95% of incoming technical support requests, with the opportunity to resolve most issues on first contact. You&rsquo;ll work closely with cross-functional teams to troubleshoot and escalate complex technical problems, all while delivering premium support in a fast-paced, high-stakes environment.</p><ul><li><b>
First-Line Technical Support</b> &ndash; Respond to inbound calls and emails, resolving roughly 75% of user issues at first contact and escalating advanced matters as needed.</li><li><b>
Issue Tracking &amp; Follow-Up</b> &ndash; Accurately document all customer interactions in the issue tracking system and perform follow-ups to ensure resolution quality.</li><li><b>
User Communication</b> &ndash; Deliver clear, professional, and timely updates to users throughout the support lifecycle.</li><li><b>
Customer Service Excellence</b> &ndash; Consistently demonstrate exceptional interpersonal skills while maintaining a customer-first mindset.</li><li><b>
Knowledge Development</b> &ndash; Stay current on firm technologies and industry best practices through continuous training and team collaboration.</li><li><b>
Technical Troubleshooting</b> &ndash; Support and resolve issues related to Windows OS, Microsoft Office, iOS devices, VPN/Citrix environments, VoIP systems, and core firm applications.</li><li><b>
Remote Support</b> &ndash; Provide seamless assistance across remote computing platforms and devices, including mobile and remote access technologies.</li><li><b>
Quality &amp; Compliance</b> &ndash; Follow established protocols and documentation standards to support firm-wide quality control and escalation processes.</li><li><b>
Team Collaboration</b> &ndash; Work closely with peers to resolve complex issues, share insights, and contribute to ongoing service desk improvements.</li><li><b>
Project &amp; On-Call Support</b> &ndash; Assist with special projects, system rollouts, and provide after-hours or on-call support as needed.</li></ul><p><b>
What You&rsquo;ll Bring</b>
</p><ul><li><b>Education &amp; Certifications</b> &ndash; Bachelor&rsquo;s degree or equivalent required; A+ and/or Microsoft certifications preferred.</li><li><b>
Professional Experience</b> &ndash; 5&ndash;7 years in a professional services environment, with law firm experience highly preferred.</li><li><b>
Leadership Exposure</b> &ndash; Prior experience at the team lead level or higher is advantageous.</li><li><b>
Communication Skills</b> &ndash; Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to all levels of the organization.</li><li><b>
Client-Focused Approach</b> &ndash; Strong interpersonal skills and a demonstrated ability to deliver exceptional service under pressure.</li><li><b>
Technical Proficiency</b> &ndash; Expertise with Microsoft Windows 10, Office 2016/365, iManage, Citrix/VPN, iOS troubleshooting, VoIP systems, and ITSM ticketing tools.</li><li><b>
Problem Solving</b> &ndash; Sharp analytical and decision-making skills with the ability to identify patterns, troubleshoot complex issues, and apply sound judgment.</li><li><b>
Process Discipline</b> &ndash; Adherence to best practices, escalation procedures, and quality standards with a flexible, solution-driven mindset.</li><li><b>
Team Orientation</b> &ndash; A collaborative spirit, with a willingness to assist others and contribute to shared team success.</li></ul><p><b>
Compensation</b>
</p><p>The base salary range below represents the low and high end of the salary range for this position in Chicago. This range may differ based on your geographic location and cost of living considerations. At Kirkland &amp; Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.</p><p>
Compensation Range:</p><p>
Chicago: $66,000 - $76,000</p><p><b>
How to Apply</b>
</p><p>Thank you for your interest in Kirkland &amp; Ellis LLP. To complete an application and submit your resume, please click &quot;Apply Now.&quot;</p><p><i>
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.</i></p><p>
</p><p><b>Equal Employment Opportunity</b>
</p><p>All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee&rsquo;s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Hybrid #LI-AR1</p></div>

Firmwide Service Desk Analyst II

BIG Language Solutions

<p><b>Job Title: </b>Administrative Front Desk HR Analyst</p><p><b>Location: </b>In-office</p><p><b>Department: </b>Interpretations</p><p><b>Reports To: </b>HR &ndash; Contact Center Manager</p><p><b>Employment Type: </b>Full-Time</p><p><b>Position Summary:</b></p><p>The HR Analyst serves as the first point of contact for employees and visitors at our Houston location. This role is responsible for supporting day-to-day HR operations, including recruitment, onboarding, employee engagement activities, and administrative support. In addition, this position manages front-lobby responsibilities, including monitoring the entrance, greeting visitors, and responding to interpreter phone line inquiries. The ideal candidate is detail-oriented, personable, and capable of balancing multiple priorities in a fast-paced environment.</p><p><b>Key Responsibilities</b></p><p><b>Recruitment &amp; Talent Support</b></p><ul><li>Support full-cycle recruitment for assigned roles, including job posting, candidate screening, interview scheduling, and communication.</li><li>Source candidates from different portals including the local workforce commissions, Social Media, local hosted events, local schools, employment fairs, employee referrals.</li><li>Conduct initial phone screens and coordinate hiring logistics including but not limited to quality assessments, manager interviews.</li><li>Maintain applicant tracking and recruitment metrics as needed.</li></ul><p><b>Onboarding &amp; Employee Support</b></p><ul><li>Assist with new hire onboarding, including preparing materials, scheduling orientation, and ensuring completion of required documentation.</li><li>Support HR with background checks, I-9 verification, and system setups.</li><li>Serve as an initial point of contact for employee questions related to HR processes, policies, and resources.</li></ul><p><b>Front Lobby &amp; Visitor Support</b></p><ul><li>Serve as the main lobby presence during business hours, greeting employees, contractors, and visitors.</li><li>Monitor door access, handle sign-ins, and ensure adherence to safety and security protocols.</li><li>Answer and route calls from the interpreter phone line, ensuring timely support and escalation when needed.</li></ul><p><b>Employee Engagement &amp; Activities</b></p><ul><li>Assist in planning, coordinating, and executing employee activities, recognition events, and site-wide engagement initiatives.</li><li>Maintain calendars, event lists, and communications to ensure smooth execution of activities<b>.</b></li></ul><p><b>General HR Operations</b></p><ul><li>Provide administrative support across HR functions including filing, documentation management, scheduling, and reporting.</li><li>Support HR compliance efforts by maintaining accurate employee records and ensuring required documents are properly filed.</li><li>Coordinate communication with cross-functional teams as needed.</li><li>1&ndash;2 years of administrative, HR, or contact center experience</li><li>Limited recruiting experience</li><li>Strong customer service skills</li><li>Meets minimum role qualifications</li><li>Prior recruiting and onboarding experience</li><li>Contact center or high-volume environment experience</li><li>Independent use of ATS, interview scheduling, and onboarding coordination</li><li>Bilingual and regularly utilizes language skills in the role</li><li>3+ years of HR or recruiting coordination experience</li><li>Experience supporting high-volume hiring operations</li><li>Bilingual with strong cultural competency</li><li>Capable of representing leadership in a front-facing role</li><li>Requires minimal supervision</li></ul><p><b>Qualifications:</b></p><p>&middot; Native or near-native fluency in English and another language.</p><p>&middot; Strong verbal communication and active listening skills.</p><p>&middot; Deep understanding of cultural nuances and sensitivity.</p><p>&middot; 2+ years of contact center or interpretation experience, preferably in healthcare, legal, financial or community settings.</p><p>&middot; Proficient with technology, including Zoom, Teams, or proprietary VRI platforms.</p><p>&middot; Associate degree in Human Resources, Business Administration, or related field (Bachelor&rsquo;s preferred).</p><p>&middot; 1&ndash;5 years of HR, recruitment, or administrative experience preferred.</p><p>&middot; Strong communication and interpersonal skills; professional and welcoming demeanor.</p><p>&middot; Ability to manage multiple priorities and maintain confidentiality.</p><p>&middot; Experience with HRIS and applicant tracking systems is a plus.</p><p><b>Abilities &amp; Competencies</b></p><ul><li>Highly organized with strong attention to detail.</li><li>Customer-service oriented with the ability to interact professionally with employees, candidates, and visitors.</li><li>Comfortable working onsite in a front-facing role.</li><li>Strong problem-solving skills and ability to work independently.</li><li>Adaptable and able to support fast-moving operational needs.</li></ul><p>Pay: $21.00 - $25.00 per hour</p><p>Expected hours: 40.0 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Administrative Front Desk / HR Analyst

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