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jewelry store manager

CHANEL

<div>
 
 Reports to: Watches &amp; Fine Jewelry Director
 
 
 
 
 Department: WFJ Middle-East
 
 
 
 The High-End Business Manager is responsible for driving the growth and profitability of our high-end Watches &amp; Fine Jewelry segment. This role requires a strategic, entrepreneurial leader who excels in client development, commercial management, and the elevation of the brand&rsquo;s luxury positioning. The ideal candidate combines strong business acumen with a deep passion for exceptional client experiences and exclusive creations, together with a thorough understanding of the luxury market.
 
 
 
 Key Responsibilities
 
 
 
 
 Business Development &amp; Sales
 
 
 
 
 <ul>
 <li>
 Develop and execute strategic plans to grow the high-end business, including annual sales targets and client acquisition/retention strategies.
 </li>
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 Identify and capitalize on new business opportunities, partnerships, and events to strengthen the brand&rsquo;s presence among VIC clients.
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 Monitor market trends, competitor activity, and client feedback to adapt commercial strategy.
 
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 
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 Build and nurture lasting relationships with VIC and H-N-W clients, ensuring exclusive and personalized experiences at every touchpoint.
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 Lead key client appointments, bespoke presentations, and private events, acting as the primary ambassador of the brand&rsquo;s high-end collections.
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 Oversee the clienteling process and ensure meticulous follow-up and after-sales care.
 
 
 
 </li>
 </ul>
 
 Collaboration &amp; Synergy
 
 
 
 
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 Foster close collaboration and synergy with the Fashion division and Fashion advisors to deliver a seamless ultimate experience for clients.
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 Work jointly on cross-category activations, exclusive events, and joint client initiatives to maximize client engagement and opportunities.
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 Collaborate closely with marketing team on events planning and boutiques animations to ensure efficiency and optimization of promotion investments.
 
 
 
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 </ul>
 
 Team Leadership &amp; Collaboration
 
 
 
 
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 Collaborate closely with retail teams&rsquo; management, sales associates, and marketing to drive client engagement and maximize conversion opportunities.
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 Support the professional development of team members by fostering a culture of excellence, luxury service, and commercial performance.
 
 
 
 </li>
 </ul>
 
 Product &amp; Inventory Management
 
 
 
 
 <ul>
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 Oversee high-end product assortment, stock levels, and special orders in alignment with sales objectives and client demand.
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 Work with merchandising and operations teams to ensure timely availability and optimal presentation of high-end pieces.
 </li>
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 Collaborate closely with Europe HEB Team to ensure alignment of priorities and availability of pieces.
 
 
 
 </li>
 </ul>
 
 Reporting &amp; Analysis
 
 
 
 
 <ul>
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 Track, analyze, and report on sales performance, client activity, and business KPIs, providing actionable insights to senior management.
 </li>
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 Prepare regular business reviews and contribute to annual budgeting and forecasting processes.
 
 
 
 </li>
 </ul>
 
 Your Energizers
 
 
 
 
 <ul>
 <li>
 Driving the growth of the High-End Watches &amp; Fine Jewelry business and elevating its luxury positioning. Creating exceptional and exclusive client experiences that build loyalty with VIC and HNW clients.
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 Developing strategic commercial initiatives and seeing them translate into tangible business results.
 </li>
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 Building strong, lasting relationships and acting as a trusted ambassador of the brand.
 </li>
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 Partnering across categories (Fashion, Marketing, Retail) to deliver seamless client journeys.
 </li>
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 Leading and inspiring teams to embrace a culture of excellence, luxury service, and performance.
 </li>
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 Bringing creativity and innovation to client activations, private events, and bespoke experiences.
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 Thriving in a dynamic luxury environment where entrepreneurship and agility are key.
 
 
 
 </li>
 </ul>
 
 You Will Bring
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Luxury Management, or related field.
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 <li>
 Minimum 5 to 7 years&rsquo; experience in luxury retail, with a focus on high-end watches and/or jewelry.
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 Proven track record in business development, client relationship management, and achieving sales targets in the luxury sector
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 Deep understanding of the luxury customer mindset and knowledge of VIC client expectations.
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 Strong expertise on Jewelry and Watches.
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 Exceptional interpersonal, communication, and negotiation skills.
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 Entrepreneurial spirit, strategic mindset, dynamic and strong leadership capabilities.
 </li>
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 Willingness to travel as required.
 
 </li>
 </ul>
</div>

High-End Business Manager – Watches & Fine Jewelry Middle-East

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172101
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Operations Manager is responsible for driving strategic retail initiatives and optimizing operational productivity to achieve outstanding revenue growth and exceptional customer service. The role entails providing leadership and guidance to showroom managers and overseeing the commercial development of the business by maintaining high professional retail standards across all showrooms. A strong focus is placed on maximizing sales and profitability, ensuring operational standards, managing people performance, leveraging market intelligence, controlling inventory, ensuring effective visual merchandising, optimizing store space, planning promotions, and facilitating store openings and closures. This position demands a blend of strategic oversight, people management, and execution of retail operations to realize both sales objectives and customer satisfaction.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Sales &amp; Profitability
 
 
 <ul>
 <li>
 Maximize sales productivity by driving KPIs such as Sales per Square Foot, Average Transaction Value (ATV), Conversion Rate, and Upselling.
 </li>
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 Analyze strengths and weaknesses per store using financial Profit &amp; Loss reports and provide corrective action plans.
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 Deploy sales budgets with showrooms on a monthly basis and manage controllable operating costs within budgetary guidelines.
 </li>
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 Ensure showroom managers conduct effective communication sessions regarding sales targets and performance.
 </li>
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 Identify internal and external commercial opportunities within each showroom.
 </li>
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 Guide showroom managers on effective staff deployment on shop floors.
 </li>
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 Monitor and manage rosters, leaves, and store rotations to maximize store and staff productivity.
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 Provide support with accurate replenishment plans and monitor stock allocator executions.
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 Drive brand performance on a monthly basis in each location.
 </li>
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 Propose incentive schemes for frontline teams to motivate and boost sales.
 
 
 </li>
 </ul>
 Retail &amp; Operational Standards
 
 
 <ul>
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 Inculcate a culture of customer centricity within frontline and reporting teams.
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 Ensure all stores exceed service levels expected by customers and enhance shopping experience.
 </li>
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 Implement and manage DSES Service Standards, aiming for consistently high scores across stores.
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 Manage customer escalations ensuring customer satisfaction.
 </li>
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 Ensure adherence to brand visual merchandising standards across showrooms.
 </li>
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 Manage store operations, backend retail administration, and SOPs for operational efficiency.
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 Ensure data capture and e-receipts targets are met at retail level.
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 Ensure health and safety regulations are followed by showroom managers.
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 Monitor housekeeping standards to maintain professional store image.
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 Ensure stores submit petty cash statements and maintain a monthly maintenance tracker.
 </li>
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 Coordinate with FM corporate teams for repair and maintenance works.
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 Plan and schedule regular R&amp;M jobs for store visits to complete pending repairs.
 </li>
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 Formulate and implement strategies for optimizing sales and customer service through initiatives like staff uniforms, in-store music, and fragrances.
 </li>
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 Ensure strict adherence to SOPs for audit reports.
 </li>
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 Conduct quarterly retail operations checks.
 
 
 </li>
 </ul>
 People &amp; Performance Management
 
 
 <ul>
 <li>
 Develop retail skills within the team by direction, coaching, and support to achieve targets.
 </li>
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 Motivate and inspire collaborative, high-performing teams.
 </li>
 <li>
 Optimize MPC planning for sales and operational efficiency within the budget.
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 Collaborate with HRBP for selection and recruitment of diverse talent.
 </li>
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 Identify training needs and plan annual training calendar in coordination with L&amp;D, HRBP, and BMs.
 </li>
 <li>
 Ensure selling, customer service, and brand trainings are conducted regularly.
 </li>
 <li>
 Manage frontline team performance with mentoring and coaching for commercial understanding.
 </li>
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 Ensure showroom managers understand their performance and accountabilities.
 </li>
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 Conduct regular meetings and coaching to enhance team performance.
 </li>
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 Share and seek feedback from teams for growth plans and management expectations.
 </li>
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 Plan team activities to boost motivation and teamwork.
 </li>
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 Formulate a succession plan with management for talent pipeline.
 </li>
 <li>
 Conduct regular performance management of store teams.
 
 
 </li>
 </ul>
 Market Intelligence &amp; Communication
 
 
 <ul>
 <li>
 Provide management with market insight on competition, sales, footprint, and expansions.
 </li>
 <li>
 Liaise with brand managers for implementation of brand strategies at showrooms.
 </li>
 <li>
 Ensure relevant management information is communicated to regional showroom managers.
 </li>
 <li>
 Conduct operational meetings and showroom visits monthly.
 </li>
 <li>
 Ensure showroom managers conduct regular communication meetings with their teams.
 </li>
 <li>
 Coordinate with marketing, finance, logistics, store development, and services for effective operations.
 
 
 </li>
 </ul>
 Stock Management &amp; Inventory Control
 
 
 <ul>
 <li>
 Monitor and control store inventory ensuring regular brand inventories.
 </li>
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 Maximize stock replenishments through proactive showroom and brand manager relationships.
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 Display and highlight slow-moving stocks and manage stock security SOPs.
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 Ensure zero pilferage in annual inventory audits and control shop floor ageing stocks.
 
 
 </li>
 </ul>
 Visual Merchandising
 
 
 <ul>
 <li>
 Oversee and ensure implementation of brand visual merchandising standards.
 </li>
 <li>
 Implement visual graphics and key merchandise highlights for incremental sales.
 </li>
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 Monitor seasonal VM plans with budget control.
 
 
 </li>
 </ul>
 Store Space Optimization
 
 
 <ul>
 <li>
 Agree on brand mix and space allocation within showrooms to maximize ROI.
 </li>
 <li>
 Plan space optimization using brand contribution and retail density reports.
 </li>
 <li>
 Review store layouts to maximize sales.
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 <li>
 Provide guidance and support during setup and merchandising of new showrooms.
 
 
 </li>
 </ul>
 Retail Store Promotions
 
 
 <ul>
 <li>
 Plan retail marketing calendar and seasonal promotions with marketing team.
 </li>
 <li>
 Manage annual sale events with marketing and BM teams.
 </li>
 <li>
 Ensure promotions and campaigns are implemented across all locations.
 </li>
 <li>
 Ensure store teams understand promotion mechanics.
 </li>
 <li>
 Secure ED permits for promotional rollout.
 </li>
 <li>
 Partner with banks, government bodies, and companies for promotions.
 
 
 </li>
 </ul>
 Retail Store Opening, New Projects and Closures
 
 
 <ul>
 <li>
 Prepare IAN documents for Capex approval and ensure timely completion of store projects.
 </li>
 <li>
 Liaise with related teams for store openings and closures.
 </li>
 <li>
 Monitor project expenses to stay within Capex budget.
 
 
 </li>
 </ul>
 Additional Projects
 
 
 <ul>
 <li>
 Manage additional projects such as mega sales, concession store management, CRM implementation, and brand displays according to standards.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Leadership and team management skills with ability to inspire performance.
 </li>
 <li>
 Strategic planning and execution capabilities in retail operations.
 </li>
 <li>
 Strong communication and interpersonal skills for effective stakeholder management.
 </li>
 <li>
 Proficiency in data analysis and use of KPIs for driving sales and performance.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Retail Management, or a related field.
 </li>
 <li>
 Minimum of 5-7 years of experience in retail operations management with experience in team leadership.
 </li>
 <li>
 Proven track record of achieving sales objectives and optimizing operational efficiency in a retail setting.
 </li>
 <li>
 Strong analytical and strategic planning skills with proficiency in financial performance management.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Retail Operations Manager - Watches & Jewelry | Retail | Al Futtaim Watches & Jewelry | UAE

Confidential Company

Interested candidates can call us or drop their resumes at +91 8657487961. Job Description Job TitleManager - QualityJob LocationDubai Brief Summary The Manager Quality will play a critical role in ensuring the highest standards of quality control and assurance across operations. The ideal candidate will have a strong background in jewellery quality testing, excellent analytical skills, and the ability to drive continuous improvement. This role involves managing overall jewellery quality processes, including coloured jewellery quality control at store level. The position reports directly to the Head of Quality and requires close collaboration with the Quality Control Team and vendors. Brief Job Description (just an indicative list and not limited to the following) <ol type="1"><li>Conduct surprise visits to sites alongside the Quality Control Team to perform random checks and ensure alignment with the quality control module. </li><li>Prepare quarterly quality control reports with findings, observations, and recommendations, and share them with vendors to promote transparency. </li><li>Analyze trends in quality control rejections, identify recurring issues, and provide actionable insights to vendors. </li><li>Collaborate with the Head of Quality to develop and implement vendor scorecards and performance reports. </li><li>Assist in establishing and maintaining a robust quality management system including SOPs and guidelines. </li><li>Conduct regular audits of vendor processes and QC procedures to ensure compliance. </li><li>Train and educate the QC Team and vendors on QA practices and product specifications. </li><li>Drive quality initiatives, identify process bottlenecks, and implement solutions to enhance product quality and customer satisfaction. </li><li>Stay updated with industry trends and advancements in jewellery QA practices. </li><li>Collaborate cross-functionally with Production, Design, and Procurement teams to resolve quality-related issues. </li><li>Manage coloured jewellery quality control at store level, ensuring consistency and adherence to defined standards. </li></ol>Skill Required <ol type="1"><li>8 years of experience in jewellery quality testing (diamonds, colored diamonds, precious stones etc.) </li><li>Strong knowledge of jewellery manufacturing processes, materials, and QC techniques. </li><li>Experience in conducting audits, preparing reports, and analyzing quality data. </li><li>Excellent analytical skills with the ability to interpret complex data. </li><li>Strong communication and interpersonal skills for internal and external collaboration. </li><li>Detail-oriented with a focus on accuracy in assessments. </li><li>Proficiency in quality control tools and software. </li><li>Gems Certificate is mandatory, candidates must hold a valid certification in gemology or equivalent.</li></ol> Interested candidates can call us or drop their resumes at +91 8657487961.

Hiring QC Manager for a Jewellery Boutique in Dubai

Cara Jewellers FZCO

The Visual Merchandiser is responsible for conceptualizing, implementing, and maintaining high-quality visual merchandising across Cara Jewellers stores. This role requires a creative professional with a keen eye for detail, strong knowledge of luxury retail standards, and the ability to align visual storytelling with commercial goals.You will ensure that new launches, campaigns, and seasonal events are presented to perfection, enhancing customer experience and driving sales. <h1>Key Responsibilities</h1><h2>· Visual Standards & Execution</h2>o Design and implement innovative in-store and window displays to highlight Cara’s jewelry collections.o Ensure visual consistency across all stores, adapting concepts to suit store layouts and product placement.o Regularly refresh displays to reflect seasonal campaigns, promotions, and key festive periods.o Create displays for hero pieces, bridal collections, and high-value jewelry, ensuring maximum impact.o Utilize lighting, props, and creative layouts to showcase craftsmanship and exclusivity.<h2>· Store & Team Support</h2>o Work closely with sales managers to align VM with sales objectives.o Conduct regular store visits and audits, ensuring flawless execution of displays.o Train store staff on VM upkeep, jewelry handling in displays, and presentation standards.o Build strong collaboration with store teams so that VM standards are maintained daily.<h2>· Campaigns, Events & Launches</h2>o Lead VM execution for new collection launches, seasonal campaigns, and store events.o Support trade shows, exhibitions, and retail events with impactful visual setups.o Collaborate with marketing and retail teams to ensure consistent storytelling across all customer touchpoints.o Oversee installation of display units, branding materials, and seasonal props, ensuring luxury execution.<h2>· Operations & Reporting</h2>o Manage and maintain VM props, fixtures, showcases, mannequins, and jewelry display units.o Coordinate with suppliers and vendors for prop sourcing, custom fixtures, and maintenance.o Provide photo reports and feedback to management on VM performance, highlighting customer engagement and sales impact.o Track and monitor VM budgets and expenditures, ensuring cost efficiency while upholding brand standards.

Visual Merchandiser

RemoteOne

Engage customers with personalized service, understanding their needs and recommending jewelry pieces that align with their preferences.Drive sales by promoting collections, upselling, and meeting monthly sales targets.Maintain an in-depth knowledge of jewelry products, including materials (gold, diamonds, gemstones), craftsmanship, and brand heritage.Ensure the store s visual merchandising standards are upheld, including displays and inventory presentation.Process transactions accurately and efficiently using POS systems.Build long-term client relationships to foster repeat business and customer loyalty.Collaborate with team members to achieve store goals and maintain a positive work environment.What We re Looking For3-5 years of experience in jewelry or luxury retail sales, with a proven track record of meeting sales targets.Strong interpersonal and communication skills to deliver exceptional customer experiences.Knowledge of jewelry products (e.g., diamonds, gold, gemstones) and industry trends.Ability to work in a fast-paced, in-person retail environment in Saudi Arabia.Fluency in Arabic &amp; English.Passion for luxury retail and a commitment to representing a prestigious brand.

Sales Associate

DAMIANI Group

Damiani Group is one of the leading international players in the luxury sector, a benchmark in high-end jewelry and watchmaking Made in Italy.Founded in Valenza in 1924, the Group is synonymous with creativity, artisanal excellence, and uncompromising quality, with a direct presence in key global markets through both retail and wholesale networks.The Group's prestigious brand portfolio includes Damiani - the historic Italian high jewelry maison - as well as Salvini, Bliss, Calderoni, Rocca 1794, VENINI and a selection of high-end watch brands distributed through its network.Role OverviewTo support the Group's expansion in the arabic market, we are seeking an experienced Retail Area Manager Middle East to lead the Retail channel with a specific focus on the high-end watch category.Reporting to the General Manager Middle East, the role will be responsible for managing and developing wholesale activities in France, ensuring sustainable growth and strong market positioning.Based in Dubai, the Retail Area Manager is responsible for the performance and operations of the Group's boutiques within the assigned area. The role aims to ensure the achievement of sales targets and the operational excellence of the boutiques, while delivering customer experience consistent with the company's standards.Responsibilities:<ul><li>Drive sales performance and ensure the achievement of KPIs and budget targets within the assigned area.</li><li>Manage, motivate, and support Boutique Managers and in-store teams, ensuring alignment with company objectives.</li><li>Provide on-the-ground operational training and daily support to sales teams.</li><li>Oversee boutique operations, visual merchandising, and stock management.</li><li>Implement and monitor CRM strategies, ensuring accurate data collection and analysis.</li><li>Manage client orders and specific requests, ensuring timely and high-quality service.</li><li>Coordinate local brand activations and marketing initiatives in line with the corporate strategy.</li><li>Supervise wholesale points of sale and support sell-out performance where applicable.</li><li>Manage the area budget, optimizing operational costs.</li><li>Identify opportunities for retail growth and development within the assigned market.</li></ul>Requirements:<ul><li>Minimum 5 years' experience in similar multi-store roles.</li><li>Proven background in the luxury retail sector is a must.</li><li>Strong team leadership and retail operations expertise.</li><li>Commercially driven with strong analytical and organizational skills.</li><li>Fluent in English (spoken and written)</li><li>Arabic knowledge (nice to have)</li><li>Availability to travel frequently across the assigned area.</li></ul>

Retail Area Manager Middle East

Gold Future Investment LLC

We are seeking a highly skilled and detail-oriented Store Manager to join our prestigious team in the Luxury Goods &amp; Jewellery industry. This pivotal role requires an individual who possesses both leadership and operational expertise, as the Store Manager will be responsible for overseeing all aspects of our flagship location.The ideal candidate will demonstrate a profound understanding of luxury retail, showcasing an ability to foster a culture of excellence and service that aligns with our brand's esteemed reputation. With an emphasis on achieving sales targets, enhancing customer experience, and managing day-to-day operations, the Store Manager will play a crucial role in driving the store's performance.The successful candidate will be adept at managing a team, ensuring that all staff members are trained to provide exceptional service, reflective of our brand's values. Additionally, the Store Manager will collaborate closely with various departments to maintain inventory levels, create merchandising strategies, and implement marketing initiatives that resonate with our target clientele.Responsibilities<ul><li>Oversee daily store operations and ensure adherence to company policies and procedures.</li><li>Lead, mentor, and develop a high-performing team committed to exceptional customer service.</li><li>Manage inventory levels, including stock replenishment, and ensure inventory accuracy.</li><li>Implement visual merchandising strategies to enhance the customer shopping experience and maximize sales opportunities.</li><li>Analyze sales data and prepare regular reports to communicate performance metrics and trends to upper management.</li><li>Foster relationships with customers to promote brand loyalty and enhance customer engagement.</li><li>Coordinate and execute marketing initiatives and events to drive traffic and increase brand awareness.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Retail Management, or a related field preferred.</li><li>Minimum of 8 years of experience in retail management, preferably in luxury goods or jewelry.</li><li>Proven track record of achieving sales targets and managing a successful store operation.</li><li>Strong leadership and interpersonal skills, with a focus on team development and motivation.</li><li>Exceptional customer service skills, with the ability to enhance customer satisfaction and loyalty.</li><li>Excellent organizational and time management abilities to multitask and prioritize responsibilities effectively.</li><li>Proficiency in sales analytics and reporting tools to make informed business decisions.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>What are your salary expectations?</li><li>Are you able to join immediately?</li><li>What is your visa status and validity?</li></ul>Experience:<ul><li>Store Manager/Jewellery: 8 years (Required)</li></ul>

Store Manager (Showroom)

Explore 4119+ Jewelry store manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.