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junior customer support advisor

CEQUENS

<div>
 CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
 
 
 Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
 
 
 If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team
 
 
 
 Key Roles and Responsibilities:
 
 
 
 <ul>
 <li>
 Acted as the first point of contact for CEQUENS customers across multiple channels (phone, email, live chat, and ticketing)
 </li>
 <li>
 Provided first-line support by addressing service inquiries, troubleshooting issues, and guiding customers on product usage (SMS, WhatsApp, Voice, CPaaS platform)
 </li>
 <li>
 Ensured accurate logging, classification, and escalation of tickets in Freshdesk, following CEQUENS' SLAs and escalation matrix
 </li>
 <li>
 Collaborated with internal teams (Technical Support, Product, Billing, and Operations) to resolve complex cases while maintaining ownership and accountability at the first line
 </li>
 <li>
 Delivered a high standard of customer service by proactively following up on open cases, ensuring timely resolutions, and driving customer satisfaction
 </li>
 <li>
 Maintained strong communication with customers during peak periods and on-call coverage, balancing responsiveness and quality
 </li>
 <li>
 Contributed to the knowledge base by documenting recurring issues, FAQs, and resolutions to support self-service and improve team efficiency
 </li>
 <li>
 Participated in ongoing training and product enablement to stay current with CEQUENS' portfolio, policies, and best practices in customer support
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills and Experience:
 
 
 
 <ul>
 <li>
 0 to 2 years' experience B2B customer facing role, ideally in a Tech/Telecoms business
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
 </li>
 <li>
 Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently
 </li>
 <li>
 Proactive and organized, with the ability to manage multiple tasks and prioritize effectively
 </li>
 <li>
 Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly
 </li>
 <li>
 Experience with customer relationship management (CRM) systems and data analysis tools is a plus
 </li>
 <li>
 Experience &amp; background on CPAAS platforms is a plus
 </li>
 <li>
 Passion for learning and a desire to continuously improve customer experience
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience
 </li>
 </ul>
</div>

Junior Customer Support Advisor

Cequens

<div>CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team
Key Roles and Responsibilities:<ul>
<li>
Acted as the first point of contact for CEQUENS customers across multiple channels (phone, email, live chat, and ticketing).</li>
<li>Provided first-line support by addressing service inquiries, troubleshooting issues, and guiding customers on product usage (SMS, WhatsApp, Voice, CPaaS platform).</li>
<li>Ensured accurate logging, classification, and escalation of tickets in Freshdesk, following CEQUENS&rsquo; SLAs and escalation matrix.</li>
<li>Collaborated with internal teams (Technical Support, Product, Billing, and Operations) to resolve complex cases while maintaining ownership and accountability at the first line.</li>
<li>Delivered a high standard of customer service by proactively following up on open cases, ensuring timely resolutions, and driving customer satisfaction.</li>
<li>Maintained strong communication with customers during peak periods and on-call coverage, balancing responsiveness and quality.</li>
<li>Contributed to the knowledge base by documenting recurring issues, FAQs, and resolutions to support self-service and improve team efficiency.</li>
<li>Participated in ongoing training and product enablement to stay current with CEQUENS&rsquo; portfolio, policies, and best practices in customer support.</li>
</ul>
Requirements
Required Skills and Experience:<ul>
<li>
0 to 2 years&rsquo; experience B2B customer facing role, ideally in a Tech/Telecoms business</li>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li>
<li>Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently.</li>
<li>Proactive and organized, with the ability to manage multiple tasks and prioritize effectively.</li>
<li>Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly.</li>
<li>Experience with customer relationship management (CRM) systems and data analysis tools is a plus.</li>
<li>Experience &amp; background on CPAAS platforms is a plus.</li>
<li>Passion for learning and a desire to continuously improve customer experience</li>
</ul>
Education<ul><li>
Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience.</li></ul></div>

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</div><div> 
Who You&rsquo;ll become</div><div> 
A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.</div><div> 
What You&rsquo;ll Do</div><div> 
As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:</div><div><ul><li>
Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.</li></ul></div><div><ul><li>
Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.</li></ul></div><div><ul><li>
Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.</li></ul></div><div> 
The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals. 
Solution areas focus: SCM, Finance Q2C 
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
 <ul><li>S/4HANA Finance
 </li><li>Finance &amp; Quote to Cash(Q2C)
 </li>Procurement 
<li>
</li></ul>SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management. 
What You Bring 
2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
A cooperative and productive approach to working relationships, internally and externally.
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English to engage with our global network. 
About SAP Academy for Customer Success 
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. 
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits. 
#SAPAcademyforCustomerSuccess
#SAPCSCareers 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. 
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations. 
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program. 
#SAPNextGen</div><div>
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 433968 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div></div>

Solution Advisor - SAP Academy for Customer Success - Egypt (Finance/SCM)

Employ me

Junior Indoor Sales ExecutiveCompany: Midas Location: Fifth SettlementDepartment: Sales Report To: Senior Indoor Sales Executive / Sales ManagerRole Summary: This is an excellent opportunity for an enthusiastic individual to begin their career in sales with Midas. As a Junior Indoor Sales Executive, you will support the senior sales team by generating leads, setting appointments, and learning the fundamentals of professional sales. You will play a crucial role in the initial stages of the customer engagement process.Key Responsibilities:&middot; Support the senior sales team by generating qualified leads and setting up appointments.&middot; Make outbound calls to potential customers from provided lists.&middot; Learn and communicate basic product information and company values.&middot; Assist in managing initial customer inquiries via WhatsApp and phone.&middot; Update and maintain the CRM system with customer interaction details.&middot; Participate in sales training sessions and team meetings to develop sales skills.Required Qualifications &amp; Skills:&middot; High school diploma required; a bachelor's degree is a plus.&middot; Fresh graduates are encouraged to apply; prior sales or customer service experience is beneficial but not mandatory.&middot; A keen interest in building a career in sales.&middot; Good communication skills and a positive, resilient attitude.&middot; Eagerness to learn and ability to follow instructions.Job Type: Full-timePay: Up to E&pound;15,000.00 per month

Junior indoor Sales Executives

Junior indoor Sales Executves

Digital School by Berlitz

<ul><li>Be a Trusted Advisor: Convert inquiries into course registrations by understanding the unique needs of prospective students and their families. You'll be their first point of contact and their guide through our innovative programs.</li><li>Drive Growth &amp; Impact: Actively follow up on leads, conduct engaging calls, and provide compelling information about our coding and technology programs. Your success directly contributes to the growth of our mission.</li><li>Champion Customer Success: Provide exceptional, personalized support to new and existing families&mdash;from their first question to their ongoing journey with us.</li><li>Collaborate and Learn: Serve as a key link between our students, instructors, and branch management, ensuring clear communication and a positive learning environment.</li></ul>Job Type: Full-timePay: From E&pound;8,000.00 per monthAbility to commute/relocate:<ul><li>New Cairo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your expected salary?</li><li>How long is your notice period?</li></ul>Experience:<ul><li>Education/Software Industry: 1 year (Preferred)</li></ul>

Education Advisor

Senior Indoor Sales ExecutiveCompany: Midas Location: Fifth Settlement Department: Sales Report To: Sales ManagerRole Summary: Midas is looking for an experienced Senior Indoor Sales Executive to lead by example and elevate our sales efforts. This position requires a professional who can not only manage a high-volume of client interactions but also mentor junior team members and handle more complex sales cycles. You will be instrumental in achieving team targets and enhancing our market presence.Key Responsibilities:&middot; Manage a dedicated portfolio of key accounts and high-value prospects.&middot; Conduct advanced sales negotiations and close deals through calls, WhatsApp, and virtual meetings.&middot; Guide and mentor Junior Indoor Sales Executives, providing training and support to enhance their performance.&middot; Handle escalated customer queries and provide expert-level solutions.&middot; Analyze sales data and market trends to identify new opportunities for growth.&middot; Coordinate with the sales management team to refine sales processes and strategies.&middot; Achieve and consistently exceed ambitious personal and team sales targets.Required Qualifications &amp; Skills:&middot; Minimum of 3-5 years of experience in indoor sales, telesales, or a similar B2C/B2B sales environment.&middot; Demonstrated success in meeting and exceeding sales targets.&middot; Strong leadership qualities and experience in coaching or mentoring junior staff.&middot; Superior negotiation, communication, and client relationship management skills.&middot; Expertise in using digital sales tools, including WhatsApp Business and CRM software.Salary: Attractive package including a high base salary and a lucrative commission structure.Job Type: Full-timePay: E&pound;12,000.00 - E&pound;15,000.00 per month

Senior Indoor Sales Executive

Explore 2467+ Junior customer support advisor in Egypt this November. Find roles across top companies and apply now to boost your career.

2467 junior customer support advisor jobs IN Egypt

Junior Customer Support Advisor

Junior Customer Support Advisor

Solution Advisor - SAP Academy for Customer Success - Egypt (Finance/SCM)

Junior indoor Sales Executives

Junior indoor Sales Executves

Education Advisor

Senior Indoor Sales Executive