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account development food industry lead

key account director

Huhtamaki

<div>
 
 Enjoy a career, packaged with care, whilst helping protect food, people and the planet
 
 
 
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 
 
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 
 
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 
 
 <ul>
 <li>
 Responsible for medium-sized key accounts.
 </li>
 <li>
 Develops and implements sales strategies and account plans to achieve revenue targets and service goals.
 </li>
 <li>
 Establishes and builds strong client relationships.
 </li>
 <li>
 Coordinates client related activities to ensure consistent service.
 
 
 </li>
 </ul>
 Join us. Help protect food, people and the planet.
</div>

Key Account Manager

Coca-Cola CCI

<div>
 
 Join us to take your career journey to the next level!
 
 
 
 
 #ProudlyCCI
 
 
 
 
 
 
 
 
 Job Identification
 
 
 
 We are looking for Key Account Executive team members for Key Accounts in &Idot;stanbul, &Idot;zmir, Antalya.
 
 
 
 
 
 
 What We Expect
 
 
 <ul>
 <li>
 Planning and implementing promotions, activities and tailor made programs specific to customers
 </li>
 <li>
 Controlling and following up the execution standards through market visits, understanding customer needs &amp; priorities and take actions accordingly
 </li>
 <li>
 Planning annual budget according to customer expectations and profit objectives of the company
 </li>
 <li>
 Applying new implementations in line with new trends and shopper behavior
 </li>
 <li>
 Enhancing and differentiating customer&rsquo;s product portfolio through trial of proper products.
 </li>
 <li>
 Prompting related functions to meet the needs of customer and consumer in terms of new product and packaging launches and pursuing the process to be completed
 </li>
 <li>
 Planning recommendations and activities based on BW, B2B, Nielsen, HTP data to reach channel KPIs
 </li>
 <li>
 Providing coordination between customer plans and regions
 </li>
 <li>
 Contributing to process improvement projects
 </li>
 </ul>
 
 
 
 
 
 Capabilities
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Industrial Engineering or Business Administration &amp; Economics is a plus
 </li>
 <li>
 Fluent in Turkish and English is must (both speaking &amp; writing)
 </li>
 <li>
 Minimum 3 years experience at Sales &amp; FMCG sector
 </li>
 <li>
 No travel restriction
 </li>
 <li>
 Driver&rsquo;s license (Class B)
 </li>
 </ul>
 
 
 
 
 
 
 What We Embrace:
 
 
 
 <ul>
 <li>
 &ldquo;People Centered&rdquo; Focus
 </li>
 <li>
 Equal Salary Advocate
 </li>
 <li>
 A Globally Diverse/An International Workplace
 </li>
 <li>
 Inclusive Team-Building Activities
 </li>
 <li>
 Digital Learning Opportunities
 </li>
 <li>
 Leadership Exposure With Organizational Events
 </li>
 <li>
 Inclusive Language And Culture
 </li>
 <li>
 Social Clubs/Networks
 </li>
 <li>
 Inclusive/Family-Friendly Policies
 </li>
 </ul>
 
 
 
 
 
 
 Who We Are
 
 
 
 
 CCI is a multinational beverage company operating in T&uuml;rkiye, Pakistan, Kazakhstan, Iraq, Uzbekistan, Bangladesh, Azerbaijan, Kyrgyzstan, Jordan, Tajikistan, Turkmenistan, and Syria. We produce, distribute, and sell sparkling and still beverages, serving a population of 600 million people with more than 10,000 employees across 33 bottling plants and 3 fruit processing plants in 12 countries.
 
 
 At CCI, we are committed to creating value for our employees, customers, consumers, and communities. As a Top Employer certified company, we put people at the heart of everything we do. With our vision to become the best FMCG company, we achieve success through our One Team spirit, guided by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to be a great place to work&mdash;an inclusive, diverse, and inspiring organization with strong leadership and organizational capabilities.
 
 
 We foster a culture of diversity and inclusion in everything we do. As the fourth company to obtain the EQUAL-SALARY global certification, we take pride in being an Equal Opportunity and Affirmative Action employer across all our markets.
 
 
 We take responsibility for the future with our Sustainability Commitments for 2030. Our roadmap focuses on six key areas: packaging, water, and climate in environmental sustainability; and human rights, diversity &amp; inclusion, and community investment in social sustainability. By 2030, we aim for 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members to be women.
 
 
 
 
 
 
 We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.
 
 
</div>

Key Account Executive

Satürn Spor  |  On

<div>
 
 
 
 About On
 
 
 
 
 
 
 
 Born in the Swiss Alps in 2010, On is a brand that entered the industry with a revolutionary
 
 CloudTec&reg; technology
 
 designed to reshape the world of running. Today, On continues to make a global impact not only with running shoes but also with performance-driven
 
 footwear, apparel and accessories
 
 collections.
 
 
 Embracing an innovative perspective, a pioneering design approach, and a sustainability-focused vision, On creates products that unite
 
 sports, urban life, and outdoor experiences
 
 under a single roof. At its Zurich-based On Labs, and global innovation centres at locations such as Ho Chi Minh City, Hanoi, Shanghai, Portland, Berlin, and Yokohama, it puts its heart and soul every single day into creating something better.
 
 
 On combines
 
 creativity, innovation, and responsible production
 
 to empower people to move freely, chase their dreams, and re-explore their limits.
 
 
 
 In every step, every collection, and every innovation, the goal remains the same: to inspire people and encourage them to pursue their dreams.
 
 
 
 
 
 
 
 
 About Sat&uuml;rn Spor
 
 
 
 
 
 
 
 Striving to introduce innovative products in the premium sportswear category to sports enthusiasts, Saturn Sports serves
 
 as the exclusive distributor of On in T&uuml;rkiye
 
 , offering the brand&rsquo;s latest sports footwear and apparel collections to customers.
 
 
 Following its establishment in 2024,
 
 Saturn Sports has stood out in sports retail industry with its fresh approach, positioning the innovative brand On at premium sales points to offer sports enthusiasts a unique shopping experience.
 
 
 
 Saturn Sports shines in the Turkish market with
 
 On
 
 &rsquo;s advanced-technology collections designed for running, outdoor, training, tennis, and everyday use.
 
 
 
 
 
 
 Sales Executive
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Develop and execute monthly and quarterly distributor operational plans,
 </li>
 <li>
 Lead sales planning, performance analysis, and KPI tracking; support team performance review processes,
 </li>
 <li>
 Prepare weekly, quarterly, and annual sales forecasts and data for regular business meetings,
 </li>
 <li>
 Gather and analyze market intelligence and competitor activity,
 </li>
 <li>
 Monitor pre-order and reorder ratios to maximize sales opportunities and maintain healthy inventory levels,
 </li>
 <li>
 Deliver system and process training to both external accounts and internal sales teams,
 </li>
 <li>
 Manage commercial performance of local B2B retail partners in Turkey,
 </li>
 <li>
 Drive customer engagement through virtual sell-ins, trade fairs, and orderbook management,
 </li>
 <li>
 Collaborate closely with partners to improve sell-through and sell-out results,
 </li>
 <li>
 Contribute to account strategies aligned with overall brand and business goals,
 </li>
 <li>
 Work cross-functionally with Demand and Merchandise Planning to support GTM strategies and long-term growth plans.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant fields,
 </li>
 <li>
 Min. 6 years wholesale experience,
 </li>
 <li>
 Fluent in English,
 </li>
 <li>
 Advanced knowledge of MS Office applications,
 </li>
 <li>
 Passion for fashion, luxury and active lifestyle,
 </li>
 <li>
 Strong analytical and forecasting skills,
 </li>
 <li>
 Strong coordination and presentation abilities,
 </li>
 <li>
 Team-oriented, proactive and highly motivated.
 </li>
 </ul>
 
 
</div>

Key Account Sales Executive

ISS Türkiye

<div>
 
 
 Sales Director (Istanbul)
 
 
 
 
 
 
 
 Who We Are:
 
 
 
 ISS is a global leader in delivering facility services and workplace experiences that empower businesses to excel. Operating in over 30 countries, we are committed to excellence, continuously creating value for our customers through customized, innovative, and sustainable solutions. At ISS, people are our greatest asset. Here, you won&rsquo;t just be part of a team &mdash; you&rsquo;ll lead a community that shapes the future of workplace experiences across T&uuml;rkiye. Through our people-first culture, we invest in your success with continuous learning opportunities, strategic projects that challenge and inspire, and a diverse team united by shared values.
 
 
 
 
 
 
 
 
 
 
 
 
 Key Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 Proficient in written and spoken English.
 </li>
 <li>
 Minimum of 10 years experience in sales functions, with at least 7 years in managerial roles focused on strategic account management.
 </li>
 <li>
 Expertise in analyzing sales dynamics and acquiring potential customers.
 </li>
 <li>
 Proven experience in direct sales and business development.
 </li>
 <li>
 Strong representation and persuasion skills, with excellent communication abilities.
 </li>
 <li>
 Analytical mindset with outstanding organizational and planning skills.
 </li>
 <li>
 Team management and leadership capabilities.
 </li>
 <li>
 Proficient in MS Office programs.
 </li>
 <li>
 Active driver&rsquo;s license, with no travel restrictions.
 </li>
 <li>
 Based in &Idot;stanbul.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 As the 'Sales Director', you will play a pivotal role in driving ISS T&uuml;rkiye&rsquo;s commercial success. Your responsibilities will include:
 
 
 
 
 
 1. Strategic Management:
 
 
 - Ensuring the sustainability and improvement of the management system in alignment with organizational goals, budgets, and quality policies.
 
 
 
 
 
 2. Team Leadership:
 
 
 - Managing and planning the targets of sales specialists under your supervision.
 
 
 - Monitoring and evaluating the performance of your team members, offering coaching and mentorship as needed.
 
 
 
 
 
 3. Customer and Contract Management:
 
 
 - Overseeing the execution of contracts signed between ISS and its clients.
 
 
 - Building and maintaining strong relationships with clients, understanding their needs, and addressing any challenges proactively.
 
 
 
 
 
 4. Sales and Business Development:
 
 
 - Leading short, medium, and long-term sales activities in line with company goals and strategies.
 
 
 - Identifying and acquiring potential portfolios while managing existing ones.
 
 
 - Planning and executing sales development activities.
 
 
 - Actively visiting clients and conducting field sales.
 
 
 
 
 
 5. Innovation and Project Management:
 
 
 - Identifying field needs and implementing appropriate sales and marketing projects.
 
 
 - Managing the sales processes of projects with global and key account potential.
 
 
 - Generating and leading new projects across T&uuml;rkiye, particularly in active sales.
 
 
 
 
 
 6. Value-Based Offer Management:
 
 
 - Preparing proposals aligned with ISS&rsquo;s values and managing the offer lifecycle.
 
 
 - Converting high-potential customers into key accounts and overseeing the entire process.
 
 
 
 
 
 
 
 
 
 Why Join ISS?
 
 
 
 At ISS, we invest in our people as they are key to our success. You will have the opportunity to:
 
 <ul>
 <li>
 Lead a team within a global organization renowned for its commitment to quality and innovation.
 </li>
 <li>
 Develop your skills through continuous learning and career development opportunities.
 </li>
 <li>
 Make a meaningful impact by working on strategic projects that align with ISS&rsquo;s vision for sustainable and people-focused services.
 </li>
 <li>
 Collaborate with a passionate team driven by shared values and a dedication to excellence.
 </li>
 </ul>
 
 
 
 
 
 Application Process:
 
 
 
 If you are ready to bring your expertise and leadership to ISS T&uuml;rkiye, we encourage you to apply today. Join us in our mission to make the world work better!
 
 
 ISS is an equal-opportunity employer, committed to fostering diversity and inclusion. We look forward to welcoming you to our team!
 
 
 
 
 
 
 How to Apply:
 
 
 
 To apply for this position, please submit your CV along with your application by September 19, 2025. For additional information, feel free to contact our recruitment team.
 
 
 
 
 
 
 Become more. Become ISS.
 
 
</div>

Sales Director - Istanbul

Hilton

<div>Director of Front Office
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
What will I be doing?
This position reports to the Hotel Manager. 
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for?
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure
</li></ul>What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.
</li><li>Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Front Office

S&P Global

About the Role: 
Grade Level (for internal use): 12
 Office Location: Istanbul, Turkey
 
The Role: The Director, Relationship Management is a non-sales position which leverages knowledge of the Commodities Industry, both hard and soft with a focus on energy to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global products.
 
Due to the breadth of knowledge the Director, Relationship Management brings to the client relationship, they are seen by the client as the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide value to S&P Global Global Majors Accounts.
 
The Impact: The Director, Relationship Management is responsible for the development and maintenance of long-term relationships with a defined client base to ensure a high level of client satisfaction and will influence the broader adoption of existing and new services as well as the retention of existing business. The Director, Relationship Management must also provide actionable client feedback that will enhance S&P Global CI products and services to earn client business.
 
Key Responsibilities
 
Managing Account Relationships
 
Take ownership of the overall client experience with S&P Global, ensuring satisfaction and engagement.
 
Balance strategic oversight with day-to-day account management to optimize client interactions.
 
Work with Account Manager and specialists to ensure alignment on commercial strategy and value proposition,
 
Build and nurture meaningful, long-lasting relationships with key stakeholders and influential contacts.
 
Navigate client organizations effectively, leveraging internal cross-functional resources to deliver value.
 
Maintain continuous, collaborative communication with clients to gather strategic insights, understand their challenges, and identify unrecognized issues, providing tailored solutions.
 
Coordinate with various functions and third parties to ensure service levels and value-added offerings meet client expectations.
 
Act as a broker of S&P Global capabilities and services, advocating for client needs internally and facilitating collaboration among sales and other departments to achieve shared goals.
 
Analyze client usage of products and services, helping to define potential use cases and enhancements to better serve client needs.
 
Monitor and report on the health of relationships with Global Major Accounts.
 
Lead Generation - Driving Increased Usage and Adoption of New Services
 
Play a pivotal role in the initial sales cycle by researching client businesses, identifying and qualifying leads, and collaborating with the Commercial Manager to negotiate and close opportunities.
 
Promote S&P Global CI services and identify new product development needs by engaging with customer organizations to understand their requirements and contribute insights for product launches and marketing strategies.
 
Identify and pursue cross-selling and upselling opportunities.
 
Generate interest in trials and demonstrations, facilitating presentations and connecting appropriate customer contacts involved in product discussions or testing.
 
Retention
 
Collaborate closely with Commercial Managers to ensure client retention.
 
Proactively prevent cancellations and mitigate risks by ensuring clients derive ongoing value from S&P Global CI services.
 
Work with Commercial Managers, Support, and other functions to enhance usage and foster broad adoption of enterprise-wide licenses, thereby maintaining client loyalty.
 
Reporting
 
Communicate potential client and market shifts, changes, or reactions, along with client needs, to relevant stakeholders.
 
Monitor and report on usage levels of S&P Global CI services.
 
Collaborate across regional boundaries with other Relationship Managers to ensure consistent and effective execution of the client Account Plan.
 
Provide updates on status, risks, opportunities, and product development needs.
 
Maintain up-to-date records in the CRM system.
 
Required Qualifications
 
Fluency in both Russian and English is essential . The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
 
This position is not eligible for sponsorship. Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.
 
Ideally 10+ years’ experience in managing major or complex accounts, preferably within a commodity or financial information provider context.
 
Comprehensive understanding of the energy industry, including familiarity with front, mid, and back-office functions, as well as analyst roles.
 
Prior experience with S&P Global CI products is preferred; experience with Reuters, Bloomberg, GlobalView, DTN, or other real-time services is also advantageous.
 
Exceptional communication and presentation skills (both verbal and written), with the ability to distill, summarize, and interpret information to enhance client relationships.
 
Demonstrated leadership in managing multinational global and/or strategic accounts, with cultural awareness and regional experience.
 
Superior customer relationship management skills, with a proven ability to develop relationships at multiple levels within strategic accounts.
 
Proficient in identifying needs and employing consultative sales techniques to drive sales initiatives.
 
About S&P Global Commodity Insights
 At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
 We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
 S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
 
For more information, visit http://www.spglobal.com/commodity-insights .
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)
 
Job ID: 319567
 Posted On: 2025-08-28
 Location: Istanbul, Turkey

Director, Relationship Management (Russian Speaking)

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Development - Resiliency Management
Director, Product Development &ndash; Resiliency Management 
Issuers face a myriad of authorization risks that come in many forms. Crisis events, such as cyberattacks or natural disasters, complex payment rails and systems, and evolving regulatory demands, like DORA all create disruption to the payment experience. The Mastercard Payment Resiliency team manages a suite of solutions to mitigate these risks. It is critical to ensure a frictionless cardholder experience and uphold the integrity of the Mastercard brand by providing on-behalf authorization decisioning, at any time, for any reason.
 
As Director, Product Development - Resiliency Management, you will help deliver on our strategy of offering industry leading authorization solutions, promoting Stand-In and On-Demand Decisioning as critical Payment Resiliency solutions. You will collaborate with cross-functional teams to aid in the creation and enhancement of resiliency products, drive utilization through customer education, and ultimately support the improvement of customer performance and profitability. 
We&rsquo;re seeking a collaborative and results-oriented product professional who thrives in a dynamic, fast-paced environment. You are passionate about the cardholder experience, driving issuer change, and delivering impactful solutions. As a natural leader and team player, you excel in building relationships and driving strategic outcomes with energy, creativity, and accountability. 
Primary Responsibilities: 
<ul><li>Function as the Payment Resiliency Solutions SME in EEMEA</li><li>Work closely with regional sales and account management teams to support the growth of Stand-In and On-Demand Decisioning</li><li>Partner with Advisors Consulting Services to drive Stand-In performance improvement and to define On-Demand Decisioning use case opportunities as part of ACS auth engagements</li><li>Collaborate closely with local Customer Success and Service Business Leads by providing SME guidance and recommendations in support of their optimization efforts</li><li>Craft and present clear and compelling business cases to stakeholders to secure buy-in for product utilization</li><li>Work with engineering to enhance Resiliency offerings because of direct customer feedback</li><li>Identify issues, risks, and dependencies to track product development</li><li>Conduct market research to identify industry trends and competitive analysis</li></ul> 
All About You: 
<ul><li>Ability to work in a fast-paced, cross-functional environment. Works to establish priorities and clear milestones and works with urgency to drive the delivery of tangible outcomes.</li><li>A problem-solver mindset with a focus on delivering value to the business and end-users. Experience working directly with partners and customers.</li><li>Excellent leadership, communication, and stakeholder management skills. Demonstrated success in both building relationships and working independently.</li><li>Strong attention to detail and ability to structure tasks efficient while managing multiple projects simultaneously. A natural self-starter &ndash; analyzing complex issues, identifying opportunities, and developing actionable plans.</li><li>Familiarity with authorization decisioning and related concepts</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Director, Product Development - Resiliency Management

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