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account manager, retail business services Jobs in Mangaluru

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key account manager

SmartQ

<div>
 
 
 About SmartQ:
 
 
 
 We go many miles beyond the F&amp;B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.
 
 
 In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of &ldquo;how do we make people feel the best every day!&rdquo;
 
 
 On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.
 
 
 
 
 
 
 Are you passionate about managing and nurturing relationships with key clients/customers of a business?
 
 
 
 If your response is a resounding yes, then we are hunting for you. As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest. If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence.
 
 
 Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
 
 
 
 
 
 
 Roles and responsibilities:
 
 
 <ul>
 <li>
 Lead the company's dynamic food service sales efforts, developing and maintaining relationships with food service institutions at all levels.
 </li>
 <li>
 Manage an individual expense account within budget guidelines.
 </li>
 <li>
 Maintain ongoing relationships with customers, driving conversations to inform them about new product developments.
 </li>
 <li>
 Develop quotes and proposals.
 </li>
 <li>
 Attend client meetings, food committee meetings, and other related events.
 </li>
 <li>
 Maintain effective, professional relationships with customers, vendors, and fellow employees.
 </li>
 <li>
 Administer unit operations in accordance with SmartQ standards, handling contract specifications and statutory regulations.
 </li>
 <li>
 Oversee the overall management of the unit, ensuring quality food services and effective partner management.
 </li>
 <li>
 Monitor and ensure food services meet agreed standards and specifications.
 </li>
 <li>
 Ensure the efficient utilization of resources, including utilities, people, and technology.
 </li>
 <li>
 Analyze and assist on-site/off-site partners in effective management.
 </li>
 <li>
 Communicate regularly with clients to stay updated on operational activities and developments. Complete action plans following client satisfaction surveys and audits.
 </li>
 <li>
 Ensure all products are correctly priced in line with client agreements and specifications.
 </li>
 <li>
 Complete manpower scheduling within budget, adjusting labor schedules in line with sales. Ensure site adherence to safety standards as per SLA.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Experience in the food industry required.
 </li>
 <li>
 Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions.
 </li>
 <li>
 Ability to handle pressure and meet deadlines.
 </li>
 <li>
 Flexible and willing to take on various tasks to support team efforts.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong interpersonal skills.
 </li>
 <li>
 Sound knowledge and experience working with food, technology, and leveraging people.
 </li>
 <li>
 Results-oriented, accountable, and able to hold others accountable.
 </li>
 <li>
 Proven experience in managing successful teams in a similar environment.
 </li>
 <li>
 Basic Food Hygiene certificate and knowledge of HSEQ standards.
 </li>
 <li>
 Excellent financial and application acumen.
 </li>
 <li>
 Self-motivated, agile, and able to adapt to a changing environment.
 </li>
 <li>
 Overall 6+ years of experience, with a minimum of 3 years in a similar role.
 </li>
 <li>
 Graduate/Diploma in Hotel Management or a related discipline.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Message from CEO:
 
 
 
 We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
 
</div>

Key Account Manager

Curefit

<div>
 
 Curefit Healthcare Pvt Ltd, founded in 2016, is India&rsquo;s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company&rsquo;s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.
 
 
 
 
 
 
 Job Summary:
 
 
 
 Manage and nurture relationships with existing clients, ensuring their satisfaction and maximizing business growth. They act as a bridge between the company and its customers, addressing inquiries, resolving issues, and finding solutions to meet client needs.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Franchise Partner Management:
 
 Develop and maintain strong relationships with franchise partners, ensuring timely communication, issue resolution, and conflict management.
 </li>
 <li>
 
 Business Growth:
 
 Collaborate with franchise partners to drive revenue growth, increase membership sales, and enhance customer retention.
 </li>
 <li>
 
 Performance Monitoring:
 
 Track and analyze key performance indicators (KPIs) such as membership sales, revenue growth, customer satisfaction, and partner engagement.
 </li>
 <li>
 
 Partner Support:
 
 Provide ongoing support and guidance to franchise partners, ensuring they have the necessary tools, training, and resources to succeed.
 </li>
 <li>
 
 Account Management:
 
 Manage franchise agreements, ensuring compliance with contractual terms, renewal negotiations, and dispute resolution.
 </li>
 <li>
 
 Market Intelligence:
 
 Gather market insights, competitor analysis, and customer feedback to inform business decisions and drive growth.
 </li>
 <li>
 
 Reporting and Analytics:
 
 Prepare and present regular reports to senior management, highlighting partner performance, market trends, and business opportunities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills:
 
 
 <ul>
 <li>
 Bachelor's/ Masters degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 3+ years of experience in account management, sales, or business development, preferably in the fitness or hospitality industry.
 </li>
 <li>
 Excellent communication, interpersonal, and problem-solving skills. Ability to work independently, prioritize tasks, and manage multiple stakeholders.
 </li>
 <li>
 Proficient in data analysis, reporting, and presentation software (e.g., Excel, PowerPoint, Google Docs).
 </li>
 <li>
 Fluency in English and local languages (Kannada)
 </li>
 </ul>
</div>

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking an experienced and strategic Senior Account Manager to nurture and grow relationships with key customers. This role is critical in driving customer satisfaction, maximizing account value, and identifying new revenue opportunities within your portfolio. You will work cross-functionally to ensure client needs are not only met but exceeded, positioning yourself as a trusted advisor and long-term partner to your customers.
 
 
 
 
 The ideal candidate brings a strong blend of consultative selling, account management, and communication skills, with a demonstrated ability to build lasting relationships and drive revenue through upselling and cross-selling strategies.
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage and grow a portfolio of key accounts to ensure high levels of customer satisfaction and retention.
 </li>
 <li>
 Identify and pursue new business opportunities within existing accounts.
 </li>
 <li>
 Build and maintain a strong sales pipeline, including forecasting and reporting on key performance metrics.
 </li>
 <li>
 Drive revenue growth by identifying cross-sell and up-sell opportunities aligned to customer goals.
 </li>
 <li>
 Collaborate with cross-functional teams such as Product, Marketing, and Customer Success to deliver value-driven solutions.
 </li>
 <li>
 Act as a strategic partner to customers by understanding their business objectives and offering tailored solutions.
 </li>
 <li>
 Stay informed of market trends, industry developments, and competitor offerings to better position Freshworks' products.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4-6 years of experience in a customer-facing sales or account management role.
 </li>
 <li>
 Proven experience in building and maintaining strategic client relationships.
 </li>
 <li>
 Demonstrated ability to articulate complex ideas to a diverse audience, adapting as needed for varying levels of technical or business understanding.
 </li>
 <li>
 Experience managing both large and small accounts independently.
 </li>
 <li>
 Strong track record of meeting or exceeding revenue and retention targets.
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field (preferred).
 </li>
 </ul>
 
 
 Skills Inventory
 
 
 
 
 <ul>
 <li>
 Customer Relationship Management: Ability to build long-term partnerships with clients and become their go-to advisor.
 </li>
 <li>
 Strategic Selling: Experience identifying customer goals and aligning them to product capabilities for value-based sales.
 </li>
 <li>
 Sales Pipeline Management: Skilled in maintaining and growing a pipeline; adept at accurate forecasting and timely reporting.
 </li>
 <li>
 Cross-functional Collaboration: Comfortable working with internal teams across functions to drive customer outcomes.
 </li>
 <li>
 Communication: Excellent written and verbal communication skills, including experience delivering client-facing presentations.
 </li>
 <li>
 Initiative &amp; Ownership: Self-starter capable of independently managing customer success and retention.
 </li>
 <li>
 Analytical Thinking: Ability to identify trends or risks across the customer portfolio and propose proactive solutions.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Senior Account Manager - EU / UK

Swiggy

<div>
 
 About Swiggy
 
 
 
 Swiggy is India&rsquo;s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.From starting out as a hyperlocal food delivery service in 2014, to becoming India&rsquo;s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the WH Availability of Top GMV Contributing brands across Business Categories for Instamart
 </li>
 <li>
 Vendor and Brand Management: Develop and maintain healthy relationships with brands and vendors to ensure seamless operations and issue resolution. Sound knowledge of FMCG , Category Management &amp; Operations.
 </li>
 <li>
 Responsible for tracking and improving fill rates on a Weekly monthly basis .
 </li>
 <li>
 Responsible for Master &amp; fulfillment management , tracking the shipment delivered under the lead time and working on reducing the lead time wherever it is higher.
 </li>
 <li>
 To display the highest level of ownership in terms of maintaining the availability and achieving the targets set.
 </li>
 <li>
 Will be responsible for Fill Rate Reconciliation with Top brands , perform RCA on the drop bucket and create a roadmap to reduce the gap.
 </li>
 <li>
 Cross-Functional Collaboration - Work closely with Planning, Category, Finance, Catalog, and Warehouse teams to ensure coordinated efforts and optimal outcomes.
 </li>
 <li>
 Finance and Payment Management: Address Brand payment &amp; Reconciliation issues promptly, demonstrating a solid understanding of financial processes.
 </li>
 <li>
 Lead a team of Brand SCM Manager / Assistant Managers (3-4), fostering a high performance team with collaborative and productive work environment.
 
 
 </li>
 </ul>
 
 Desired Candidate
 
 
 
 <ul>
 <li>
 MBA Graduate with sound knowledge about Category &amp; Operations Management.
 </li>
 <li>
 Knowledge &amp; Understanding: Good knowledge and understanding of FMCG Q- commerce will be an added advantage, 5-6 Years of experience in eCommerce, FMCG or Procurement , Vendor Management , Key Account Management
 </li>
 <li>
 Communication Skills: Excellent communication skills, both written and verbal, to effectively interact with team members, vendors, and cross-functional teams.
 </li>
 <li>
 Excel Proficiency: Proficient in Microsoft Excel for data analysis and reporting.
 </li>
 <li>
 Financial Acumen: Fair understanding of finance and payment processes to manage vendor payment issues efficiently.
 </li>
 <li>
 Team Player: Strong team player who can collaborate effectively with various departments.
 </li>
 <li>
 Ownership: Ready to take ownership of tasks and responsibilities, demonstrating accountability and commitment.
 </li>
 <li>
 The ability to work independently or in cross-functional teams.
 </li>
 <li>
 Problem Solving approach.
 </li>
 <li>
 Good Negotiation Skills
 
 
 </li>
 </ul>
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without
 
 
 regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law"
</div>

Manager - Procurement

AstraZeneca

<div>
 
 Job Description / Capsule
 
 
 
 Mentors others, has regional impact beyond own geographical area of responsibility. Introduces best practices to peers. Consistently high performer.
 
 
 
 Typical Accountabilities
 
 
 
 <ul>
 <li>
 Successfully complete all training requirements, including product examinations.
 </li>
 <li>
 Engage Oncology healthcare professionals in dialogue about approved indications and product efficacy/safety profiles to support on-label prescribing for appropriate patients.
 </li>
 <li>
 Work with Sales Manager to develop a local strategy and business plan to meet or exceed sales and call execution goals in territory
 </li>
 <li>
 Drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations.
 </li>
 <li>
 Develop and maintain in-depth knowledge of market, demographic, and managed markets information relative to assigned sales territory.
 
 
 </li>
 </ul>
 Comply with all regulations regarding interactions with healthcare professionals, distribution of samples, etc.
 
 
 
 Typical People Management Responsibility (direct / indirect reports)
 
 
 
 
 Education, Qualifications, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 
 
 </li>
 </ul>
 
 Date Posted
 
 
 
 25-Aug-2025
 
 
 
 Closing Date
 
 
 
 27-Aug-2025
 
 
 AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
</div>

Key Accounts Manager

Amazon

<div>
 
 Description
 
 
 
 About the Role &ndash; Account Manager:
 
 
 The Account Manager will be chartered with recruiting top brands into Amazon North America (US/CA) 1P and subsequently setting them up for success as vendors in Amazon by perfectly launching them. If you&rsquo;re inspired by a new challenge and the thought of contributing to a new business in a significant way this is the position for you.
 
 
 In this role, you will be operating in a fast-moving and often ambiguous environment and will have full responsibility for achieving business objectives. Specifically, the individual will be responsible for identifying and building relationships with key influencers and decision makers within the executive teams of prospective vendors/suppliers along with internal stakeholders and cross functional teams to create and present compelling Amazon solutions that meet and exceed the vendor expectations of a direct relationship with Amazon Retail.
 
 
 You will also be encouraged to identify ways to automate and simplify manual processes in order to improve productivity.
 
 
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Identify, prospect, and recruit new brands to Amazon North America (US/CA) 1P by explaining the benefits of a Retail relationship with Amazon and negotiating contractual terms.
 </li>
 <li>
 Be a business consultant to new vendors providing insights and advice, with the ability to interact with different business profiles and sectors.
 </li>
 <li>
 Help new vendors master Amazon&rsquo;s tools and systems so that they can be self-sufficient and integrate their products to Amazon&rsquo;s platform efficiently.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of sales or account management experience
 </li>
 <li>
 2+ years of digital advertising and client facing roles experience
 </li>
 <li>
 Experience with Excel
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience analyzing key open issues and resolution metrics for each of the managed accounts
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - BLR 14 SEZ - F07
 
 
 Job ID: A3064276
</div>

Account Manager, Retail Business Services

Zeta

<div>
 
 
 About Zeta
 
 
 
 Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by
 
 Bhavin Turakhia
 
 and Ramki Gaddipati in 2015.
 
 
 Our flagship processing platform - Zeta Tachyon - is the industry&rsquo;s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud &amp; risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
 
 
 Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
 
 
 Zeta has over 1700+ employees - with over 70% roles in R&amp;D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
 
 
 Learn more @
 
 www.zeta.tech
 
 ,
 
 careers.zeta.tech
 
 ,
 
 Linkedin
 
 ,
 
 Twitter
 
 
 
 
 
 
 
 About the role:
 
 
 
 With the kind of scale and scope of products that we are envisioning, Zeta is looking for a Senior Product Manager for its Tachyon suite of products who can think from first principles and reimagine the world of payments and banking.
 
 
 
 
 
 
 The Role:
 
 
 
 You&rsquo;ll be working closely with the leadership and Tachyon product team to build and scale the account processing platforms that power products like savings, prepaid and other account types
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Planning &amp; Strategy
 
 </li>
 <li>
 Define goals, scope, and use cases for core account processing capabilities across products such as savings, prepaid, and other account types.
 </li>
 <li>
 Align product roadmap with organizational priorities and regulatory requirements.
 </li>
 <li>
 Enhance Tachyon Interfaces such as API&rsquo;s, Events, Webhooks for various consumers
 </li>
 <li>
 Define the UX experiences and capabilities to be built for various banking personas such as Customer Services, Business Operations etc
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Prioritization &amp; Execution
 
 </li>
 <li>
 Own the roadmap for one or more part of the product
 </li>
 <li>
 Apply the lens of strategy, goals and Tachyon&rsquo;s purpose to prioritize problems to solve.
 </li>
 <li>
 Slice the capabilities into smaller rapidly shippable features
 </li>
 <li>
 Work very closely with Engineering, Operations, Design, Customer Success, Client and Partner teams to get things done.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Communication
 
 </li>
 <li>
 Evangelize and communicate the product plan.
 </li>
 <li>
 Influence Engineering Teams and other stakeholders
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Track record of building &amp; shipping high quality Enterprise or SaaS products owning the process end to end
 </li>
 <li>
 Strong Understanding of System Design
 </li>
 <li>
 Excellent communication (written and verbal) and interpersonal skills
 </li>
 <li>
 Adapting to complex situations with an aim to achieve business goals
 </li>
 <li>
 You conceive possibilities, think big picture, but deliver on the details
 </li>
 </ul>
 
 
 
 
 
 Education and Qualifications
 
 
 <ul>
 <li>
 At least 8+ years of experience in a Technology Product Management role
 </li>
 <li>
 Prior Experience in building Core Banking Systems highly desirable
 </li>
 <li>
 An engineering / technical background that will allow you to reason about product trade-offs and make good choices with minimal inputs from engineers
 </li>
 </ul>
 
 
 
 
 Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
 
</div>

Product Manager II/Senior Product Manager

Explore 310+ Key account manager in Mangaluru this September. Find roles across top companies and apply now to boost your career.

310 key account manager jobs IN Mangaluru

Key Account Manager

Key Account Manager

Senior Account Manager - EU / UK

Manager - Procurement

Key Accounts Manager

Account Manager, Retail Business Services

Product Manager II/Senior Product Manager