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customer service representative Jobs in Dubai

customer service representative

key account representative

<div>Position Overview 
The Key Account Manager is a pivotal role within the Auto Parts organization based in Dubai, focusing on profitably growing our key customers in the Middle East region. This role requires a strategic and customer-centric approach to drive business growth and strengthen PPG&rsquo;s market presence.
Key Responsibilities<ul><li>
Take full accountability for account growth performance, including revenue and profitability targets.</li><li>
Develop and implement comprehensive account strategies, establishing a profitable sales pipeline encompassing all PPG products.</li><li>
Build and nurture strong relationships and customer intimacy at all organizational levels within client companies.</li><li>
Lead central negotiations and pricing discussions, emphasizing value-based solution selling tailored to the regional market.</li><li>
Manage the sales pipeline through to commercialization, ensuring alignment with customer needs and market trends.</li><li>
Lead and coordinate the account team, including customer technical managers, service representatives, business development, customer service, and supply chain personnel, to ensure effective execution of account objectives.</li><li>
Collaborate closely with the regional Market Manager and Global Segment leaders to align business and account strategies.</li><li>
Work cross-functionally with supply chain, manufacturing, technical, and product management teams to provide comprehensive support to customers.</li><li>
Gather and analyze customer feedback, unmet needs, market dynamics, and competitive activities to inform PPG&rsquo;s strategic decisions.</li><li>
Identify and evaluate opportunities for new solutions, including products and services, addressing emerging trends such as mobility, electric vehicles, and autonomous driving technologies.</li><li>
Complete all sales-related activities, including call reporting, opportunity pipeline management, accounts receivable monitoring, budgeting, and demand forecasting.</li><li>
Support the cadence model through regular reporting to management.</li><li>
Uphold PPG&rsquo;s commitment to the highest standards of safety, ethics, and compliance in all activities.</li></ul>
Performance Objectives (First 12-18 Months)<ul><li>
Successfully execute the sales budget, meeting or exceeding sales targets and margin goals by the end of the first year.</li><li>
Develop and implement a business and key customer development plan aligned with segment initiatives and global strategies, achieving or surpassing annual new pipeline development KPIs.</li><li>
Establish a robust cadence model for account management.</li><li>
Meet customer KPIs related to forecasting, logistics, and overdue management.</li><li>
Build strong customer intimacy by engaging with all key stakeholders.</li><li>
Acquire comprehensive knowledge of PPG&rsquo;s EHS, compliance, and legal requirements within the first 3-6 months.</li></ul><div><div>
Key Competencies<ul><li>
Minimum 2-5 years of experience in Key Account Management, preferably within automotive, surface coatings, wheels, or decorative and functional parts industries.</li><li>
Proven ability to negotiate effectively at all organizational levels, from operational staff to directors, and to build lasting customer relationships.</li><li>
Strong business and commercial acumen with a focus on value selling.</li><li>
Excellent presentation and influencing skills, capable of driving change both internally and externally.</li><li>
Technical proficiency or strong interest in technical solution selling.</li><li>
Ability to work autonomously and mobilize cross-functional teams.</li><li>
Experience working with diverse cultures and educational backgrounds.</li><li>
Fluency in English is essential; knowledge of Arabic is an advantage.</li></ul>
Core Competencies<ul><li>
Results orientation and accountability</li><li>
Proactive and self-motivated</li><li>
Commitment to continuous learning</li><li>
Leadership through influence</li><li>
Strong team player</li></ul>
Employee Value Proposition<ul><li>
PPG is a world-leading coatings company offering extensive resources and opportunities for a successful career.</li><li>
The Auto Parts segment is a rapidly growing area within PPG, presenting significant business opportunities.</li><li>
Our diverse customer base and comprehensive portfolio for the Tier value chain enable substantial growth potential.</li><li>
PPG is recognized for its technology, service, innovation, and dedicated team.</li><li>
The role offers exposure to both local and multinational projects within a global network.</li><li>
Dynamic business environment with significant individual responsibility.</li><li>
Fast decision-making processes where your input is valued.</li><li>
Excellent career development opportunities in a global, expanding company, with a strong focus on personal growth and training.</li></ul></div></div>
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. 

About us:
 
 
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday &ndash; everyday.
 
 
PPG: WE PROTECT AND BEAUTIFY THE WORLD&trade;
 
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
 
 
The PPG Way
 
Every single day at PPG:
 
We partner with customers to create mutual value.
 
We are &ldquo;One PPG&rdquo; to the world.
 
We trust our people every day, in every way.
 
We make it happen.
 
We run it like we own it.
 
We do better today than yesterday &ndash; everyday.
 
 
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
 
 
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
 
Benefits will be discussed with you by your recruiter during the hiring process.</div>

Key Account Manager

Tools World UAE

About the Role: We are looking for a proactive and client-oriented Key Account Manager to strengthen our presence in the Power Tools &amp; Hand Tools industry in the UAE. The ideal candidate will have proven experience in working with contractors, construction companies, and other large clients, with strong knowledge of the local market and ability to build long-term partnerships.Key Responsibilities:<ul><li>Key Account Management: Develop and maintain relationships with major contractors, construction companies, and other key clients.</li><li>Business Development: Identify new opportunities with large customers and expand cooperation with existing accounts.</li><li>Sales Growth: Achieve sales targets by offering tailored solutions and promoting our product portfolio.</li><li>Consulting &amp; Support: Provide clients with product knowledge, technical support, and after-sales service to ensure high customer satisfaction.</li><li>Market Insights: Monitor market trends, competitors, and upcoming construction projects to identify growth opportunities.</li><li>Collaboration: Work closely with internal teams to ensure efficient project execution and excellent service for key accounts.</li><li>Reporting: Prepare regular reports on sales performance, account development, and market activities.</li></ul>Required Skills &amp; Qualifications:<ul><li>Experience: Minimum 2&ndash;3 years of experience in B2B sales or key account management within the construction, building materials, or tools industry.</li><li>Market Knowledge: Solid understanding of the UAE construction sector and client decision-making processes.</li><li>Sales &amp; Negotiation: Strong track record in managing large accounts and achieving sales targets.</li><li>Communication: Excellent business communication and presentation skills; fluency in English is required; knowledge of Arabic or Hindi is an advantage.</li><li>Technical Understanding: Ability to explain product benefits and provide technical consultation.</li><li>Driving License: Valid UAE driving license and access to a personal car.</li><li>Software Skills: Confident user of Microsoft Office (Word, Excel, PowerPoint).</li></ul>Compensation and Benefits:<ul><li>5-day work week (Monday to Friday).</li><li>Annual leave and benefits as per UAE Labor Law.</li><li>Medical insurance.</li><li>Mobile phone, tablet, mobile connection and fuel allowances.</li><li>Opportunity to grow within a well-established international company operating in the market since 1995.</li></ul>Job Type: Full-timeExperience:<ul><li>tools or building materials wholesales: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>personal car (Preferred)</li><li>driver license (Preferred)</li></ul>

Key Account Manager (Tools)

Givaudan

<div>
 Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There&rsquo;s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
 
 
 
 Fragrance Consumer Products Key Account Manager for KSA
 
 
 
 
 A Key Account Manager with the global leader in the creation of Fragrance &amp; Beauty and Taste &amp; Wellbeing, and a key member of our Fragrance Consumer Products Sales team for the Middle East region, while being based Saudi Arabia office - Your future position?
 
 
 
 We are currently looking to hire a
 
 'Key Account Manager'
 
 for our regional Fragrance Consumer Products team to provide more intimate support for our expanding customer base and increasing market share in KSA across product categories &ndash; Personal care, Fabric care, Air care, Home care, and Oral care.
 
 
 You will be an integral part of our Middle East Sales team and build upon and provide an intimate relationship with our key customers in KSA. You will develop business plans targeting strategic customers in KSA to provide them with game-changing Fragrance solutions and help achieve Givaudan's purpose and commercial objectives in the region.
 
 
 The role reports to the GCC Sales Manager (based in KSA) and offers excellent opportunities for both personal and professional development.
 
 
 You will work for a company that touches billions of consumers more than a hundred times a day. With its heritage stretching back over 250 years, Givaudan has a long history of innovating scents and tastes. Our passion is to collaborate with customers and partners to develop game-changing innovations in the food &amp; beverage, fragrance and beauty industries. We have a culture that works to inspire, challenge and capture the heart and soul of consumers and customers. Our customers in KSA have local, regional, and international profiles, bringing diversity and curiosity to your daily job.
 
 
 
 In this exciting position, you will:
 
 
 
 
 Develop our business -
 
 
 
 <ul>
 <li>
 Develop an understanding of the customer and their brands.
 </li>
 <li>
 Grow and defend existing Givaudan business in specific Fragrance Consumer Products segments.
 </li>
 <li>
 Set up/review/monitor strategic and category account plans, sales forecasts, and budgets.
 </li>
 <li>
 Follow goals versus targets (sales, gross profit, win rate, etc.) and take corrective actions when needed.
 
 
 </li>
 </ul>
 
 Bring your passion -
 
 
 
 <ul>
 <li>
 Establish and cultivate relationships with key internal and external decision-makers.
 </li>
 <li>
 Attract new business by identifying and creating mutual business opportunities.
 </li>
 <li>
 Build a project pipeline, ensuring the most efficient usage of Givaudan resources.
 
 
 </li>
 </ul>
 
 Position our products -
 
 
 
 <ul>
 <li>
 Monitor fragrance trends, competitor activity, and product development.
 </li>
 <li>
 Identify value drivers for the customer and promote Givaudan's value proposition by strategically positioning Givaudan products and technologies.
 
 
 </li>
 </ul>
 
 Lead focus projects and customer briefs -
 
 
 
 <ul>
 <li>
 Manage customer briefs and proactive innovation and development projects.
 </li>
 <li>
 Using your project management skills and ability to motivate and guide others, you are the centre point assuring overall success.
 
 
 </li>
 </ul>
 
 You?
 
 
 
 Your professional profile includes:
 
 
 <ul>
 <li>
 Advanced knowledge of Arabic language.
 </li>
 <li>
 A Bachelor's degree in a relevant discipline.
 </li>
 <li>
 5+ years of relevant work experience with an excellent track record in sales, key account management, business development, marketing, market research, or a techno-commercial role in the Fragrance, Perfumes, Cosmetics, Ingredients, Chemical, or FMCG sector(s), preferably in an international work environment.
 </li>
 <li>
 Good knowledge of customers, competition, and an existing customer network in KSA will be ideal.
 </li>
 <li>
 A strong passion and appreciation for the world of Fragrance.
 </li>
 <li>
 Excellent oral and written proficiency in the English language.
 </li>
 <li>
 Good commercial and business acumen.
 </li>
 <li>
 Excellent presentation and project management skills.
 </li>
 <li>
 A team player and comfortable with diversity.
 </li>
 <li>
 The role is fully based in KSA.
 
 
 </li>
 </ul>
 
 Our benefits:
 
 
 
 <ul>
 <li>
 Attractive package with benefits.
 </li>
 <li>
 Excellent opportunities for progressive learning and development.
 </li>
 <li>
 A creative team environment that will inspire you.
 
 
 </li>
 </ul>
 At Givaudan, you contribute to delightful taste and scent experiences that touch people&rsquo;s lives.
 
 
 You work within an inspiring teamwork culture &ndash; where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
 
 
 Every essence of you enriches our world.
 
 
 Diversity drives innovation and creates closer connections with our employees, customers and partners.
 
 
 Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
</div>

Key Account Manager - KSA

Careem

<div><div>Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.</div><div>
<div>
About the role</div>
<div></div>
<div>As a Key Account Manager, you will be responsible for managing and growing strategic partnerships with top restaurant brands in Dubai. Your role will focus on driving order growth, optimizing operational performance, and maximizing partner engagement through data-driven insights and tailored marketing strategies. You will collaborate cross-functionally to enhance the partner experience, negotiate commercial agreements, and implement initiatives that drive revenue and profitability. Success in this role requires strong relationship management, analytical skills, and a results-driven mindset. 
This role is based in Dubai, UAE.</div>
<div></div>
<div>What you'll do</div>
<ul><li>Account Management &ndash; Take full ownership of assigned accounts, acting as the primary point of contact for partners.</li>
<li>Growth &amp; Strategy &ndash; Develop and execute business growth plans, leveraging advertising, promotions, and strategic initiatives to increase partner performance.</li>
<li>Partner Experience &amp; Satisfaction &ndash; Use data-driven decision-making to analyze performance, drive operational excellence, and enhance the overall merchant and user experience. Work closely with merchants and internal teams to identify and address pain points, improving satisfaction and retention.</li>
<li>Cross-functional Collaboration &ndash; Partner with internal teams including Supply, Finance, Marketing, and Business Development to align on growth objectives and ensure seamless execution.</li>
</ul>
What we&rsquo;ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div>

PARTY ZONE LLC

Party Zone LLC is seeking a dynamic and service-driven Sales Executive to manage and grow our HORECA (Hotel, Restaurant, Catering) accounts.Key Responsibilities<ul><li>Manage day-to-day communication and relationship with assigned HORECA clients.</li><li>Coordinate and follow up on quotations, orders, deliveries, and account receivables.</li><li>Upsell and promote new product launches or seasonal collections to clients.</li><li>Assist in onboarding new accounts, documentation, and sample sharing.</li><li>Prepare client proposals, order confirmations, and monthly sales reports.</li><li>Conduct periodic check-ins with clients to ensure satisfaction and gather feedback.</li><li>Support the Sales Manager in achieving monthly and quarterly targets.</li><li>Work closely with warehouse and logistics teams to ensure timely order fulfillment.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree or equivalent experience in Business Administration or related field.</li><li>2&ndash;4 years of experience in sales coordination or client service, ideally in HORECA.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong interpersonal skills with a customer-oriented mindset.</li><li>Proficient in MS Office (Excel, Word, Outlook) and CRM systems.</li><li>Organized, self-motivated, and detail-oriented.</li><li>Ability to handle pressure and meet deadlines.</li><li>Female candidates preferred</li><li>Based in Dubai with valid Driving License.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of sales experience in HORECA ?</li><li>What is your salary expectation?</li></ul>Experience:<ul><li>Sales: 4 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving license (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Key Account Executive (HORECA)

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We&rsquo;re looking for a Specialist Vendor Operations to join the team and focus on growing our Local Shops (Non Food Vertical). The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<ul><li>
Support regional &amp; local operations teams to improve operational metrics &amp; setting vendors up for success</li><li>
Track operational process and performance across markets such as new vendor onboarding, auditing of catalog clean up, inventory integrations, picker performance, etc</li><li>
Support local markets with processes / initiatives that are outside of BAU tasks</li><li>
Track compliance of BAU processes and tasks for local markets</li><li>
Support local markets with performance analytics, sizing of opportunities and market projects</li><li>
Daily review of performance &amp; monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability &amp; prices</li><li>
Creating basic processes such as device allocation, uniform ordering, etc</li><li>
Collaborate with market VC's for best practices and lessons learned</li><li>
Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed</li></ul> 

Qualifications 
<ul><li>
2+ years of experience in an operational role</li><li>
Strong vendor operational knowledge</li><li>
Ability to document processes and guidelines</li><li>
Ability to work with data and highlight key insights</li><li>
Confident solving minor issues efficiently, and understanding which issues require escalation and proposing documents/changes to mitigate</li><li>
Understanding of grocery operations</li><li>
High ownership and a keenness to learn</li><li>
Strong communication skills in English</li></ul></div>

Specialist Vendor Operations - Key Accounts

Urban Connect Trading LLC

We are looking for a dynamic Project Sales Executive &ndash; Flooring Industry (Carpet, LVT, Vinyl Sheet) to join our team in Dubai!This role is ideal for a professional with at least 2-5 years of project sales experience in the interior furnishing product industry - focused on soft flooring, specifically with products such as carpet, wooden flooring, LVT, SPC flooring, etc.Experience in interior furnishing product sales/flooring is mandatory, including established connections with interior designers, Design &amp; Build contractors, fit-out contractors, end users, and main contractors.Key Qualifications and Skills:- Minimum of 2-5 years of sales experience with Interior furnishing products is a must.- Proven experience in project sales in the construction sector with a strong network in the industry, including designers, and fit-out contractors.- Knowledge of the UAE market and a demonstrated ability to generate business.- Excellent communication, negotiation, and presentation skills.- Self-motivated with a proactive approach to meeting and exceeding sales targets.- A driving license is mandatory (preferably with your own vehicle).What We Offer:-Competitive salary- Annual ticket- 30 days of paid leave- Medical insurance- 5-day work week (Monday to Friday)If you&rsquo;re ready to leverage your industry experience and network to drive sales and grow our brand, we&rsquo;d love to hear from you! Please do not apply if the above requirements are not met.Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per monthLicense/Certification:<ul><li>UAE driving license (Required)</li></ul>Location: Business Bay, Dubai, UAEJob Type: Full-timePay: AED5,000.00 - AED8,000.00 per monthLicense/Certification:<ul><li>UAE driving license (Required)</li></ul>

Key Account Sales Executive

Explore 4127+ Key account representative in Dubai this September. Find roles across top companies and apply now to boost your career.

4127 key account representative jobs IN Dubai

Key Account Manager

Key Account Manager (Tools)

Key Account Manager - KSA

Key Account Manager

Key Account Executive (HORECA)

Specialist Vendor Operations - Key Accounts

Key Account Sales Executive