business analyst

analyst - kyc & onboarding - personal banking (emiratized role) Jobs in Abu Dhabi

analyst - kyc & onboarding - personal banking (emiratized role)

data analyst

financial analyst

investment analyst

kyc analyst

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 Perform duties as required in the relevant bank policies and KYC department SOPs covering KYC review process.
 
 
 The candidate will perform independent reviews and approve KYC files at the time of client on-boarding, Trigger base &amp; KYC periodic reviews.
 
 
 The candidate will ensure that the KYC files are complete in terms of required KYC information / documentation in accordance with bank&rsquo;s policies / procedures and local regulatory expectations of the UAE Central Bank, insuring AML / CTF / Sanctions risks associated with the clients are appropriately identified, assessed and mitigated before a decision is taken to on board or retain bank clients and the Group CDD standards are adhered and enforced.
 
 
 Review/Assess/approve all cases where applicable.
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 Handle the day to day KYC maker activity of reviewing KYC files and performing all required checks and controls to ensure completeness and readiness of the file for final review and approval
 
 
 <ul>
 <li>
 Conduct end to end KYC Due Diligence, for New to bank onboarding, trigger events or periodic reviews
 </li>
 <li>
 Verify account opening forms have been completed adequately and have been verified
 </li>
 <li>
 Conduct &amp; review name screening, due diligence and adverse media matches where applicable
 </li>
 <li>
 Review AML and Sanctions Questionnaires, if applicable
 </li>
 <li>
 Conduct &amp; review the appropriateness and completion of the Customer Risk Assessment where applicable
 </li>
 <li>
 Ensure appropriate checks and controls within the team to ensure files are processed correctly
 </li>
 <li>
 Manage the book of work to ensure all High Risk Entity files are completed timely
 </li>
 <li>
 Escalation of Name screening hits to appropriate advisory teams within compliance and Fraud
 </li>
 <li>
 Ensure compliance with UAE Central Bank regulations and FAB bank policies/ procedures related to CDD, AML/CTF, PEP &amp; Sanctions
 </li>
 <li>
 Ensure CDD information/documentation is complete in line with bank policies / procedures &amp; local regulatory requirements
 </li>
 <li>
 Follow GCDD, departmental SOPs &amp; relevant checklist &amp; process notes
 </li>
 <li>
 Ensure adherence to all internal policies / procedures and external regulatory requirements at all times
 </li>
 <li>
 On need basis support AVP, VP KYC &amp; onboarding to discuss process related issues/challenges and take necessary action where applicable
 </li>
 <li>
 Support the unit in appropriate need base trainings to Offshore team and business segments where appropriate
 </li>
 <li>
 Prioritization &ndash; maintain the discipline in partnership with the local business. Communicate consistency to internal and external stakeholders to ensure that the KYC cases are accepted through the approved channels and expectations are managed appropriately
 </li>
 <li>
 Follow defined RCSA and identify KRIs (wherever applicable)
 </li>
 <li>
 Perform independent analysis, review and approve cases where applicable
 </li>
 <li>
 Perform independent end to end review/analysis and approval for all GPB cases onboarding, TB and PR
 
 
 </li>
 </ul>
 
 Relationship Management
 
 
 
 <ul>
 <li>
 Develop and manage positive working relationships with all stakeholders across business lines and supporting functions
 </li>
 <li>
 Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.
 </li>
 <li>
 Resolve conflicts and provide effective solutions to the stakeholders.
 </li>
 <li>
 Efficient coordination with key stakeholders to get the job done in timely manner.
 
 
 </li>
 </ul>
 
 MI Reporting
 
 
 
 <ul>
 <li>
 Ensure all departmental trackers are timely maintained.
 </li>
 <li>
 Preparation of KYC reviews/process related presentations and dashboards on ad-hoc basis.
 </li>
 <li>
 Interact with stakeholders and help the KYC teams achieve KPI&rsquo;s.
 
 
 </li>
 </ul>
 
 Generic
 
 
 
 <ul>
 <li>
 Manage ADHOC &amp; administrative activities as deemed appropriate and assigned by line managers.
 </li>
 <li>
 Develop and manage positive working relationships with all stakeholders across business lines and supporting functions including HO KYC, Business (RMs),
 </li>
 <li>
 Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.
 </li>
 <li>
 Resolve conflicts and provide effective solutions to the stakeholders.
 </li>
 <li>
 Efficient coordination with key stakeholders to get the job done in timely manner
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher in Management, Banking, Finance, preferably with certification in Compliance, KYC/AML/CFT, Financial Crime or Risk Management
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 Minimum of 1-2 years of experience in a reputed Bank
 </li>
 <li>
 At least 1 year technical experience across various aspects of Regulatory and Financial Crime Compliance (e.g. local and international requirements, FATCA, CRS, GDPR, AML, KYC, etc.)
 </li>
 <li>
 Internal Audit experience and Compliance Assurance background would be considered an asset.
 </li>
 <li>
 Pro-active and business oriented with proven ability to prioritize, manage conflicting demands and ability to assess.
 </li>
 </ul>
</div>

Analyst - KYC & Onboarding - Personal Banking (Emiratized role)

TAT IT Technolgies

<div>
 
 We have urgent requirement for Functional QA &ndash; Banking Loans and Web Automation Experience is required for our banking client in Abu Dhabi, UAE
 
 
 
 
 Strong experience on banking loan operations: loan origination, credit evaluation, underwriting, EMI/interest calculations, NPA classification, collections is THE MUST
 
 
 
 
 Strong experience on testing Loan Origination Systems (LOS) or Loan Management Systems (LMS) is THE MUST
 
 
 
 
 Strong experience on web automation using tools such as: Selenium / Playwright / Cypress TestNG / JUnit or equivalent is THE MUST
 
 
 
 
 Experience On API Testing (Postman, RestAssured, Etc.) Is MUST
 
 
 
 We are seeking a detail-oriented
 
 Functional QA Engineer
 
 with strong experience in
 
 Banking Loan modules
 
 and
 
 Web Automation
 
 . The ideal candidate will analyze requirements, design functional test scenarios, execute test cases, and automate critical regression flows to ensure product quality and compliance with banking standards.
 
 
 
 Key Responsibilities
 
 
 
 
 Functional QA
 
 
 
 <ul>
 <li>
 Analyze business requirements, functional specifications, and loan-processing workflows.
 </li>
 <li>
 Design, document, and execute test cases, test scenarios, and test data for banking loan modules (Retail/SME/Corporate Loans).
 </li>
 <li>
 Perform end-to-end testing across loan lifecycle:
 </li>
 <ul>
 <li>
 Loan origination
 </li>
 <li>
 Application processing &amp; credit checks
 </li>
 <li>
 Underwriting
 </li>
 <li>
 Disbursement
 </li>
 <li>
 Repayment, restructuring &amp; closure
 </li>
 </ul>
 <li>
 Validate integrations with third-party systems (CIBIL/credit bureaus, KYC, payment gateways, LOS/LMS).
 </li>
 <li>
 Identify defects, log them with clear reproducible steps, and drive them to closure.
 </li>
 <li>
 Ensure compliance with functional, regulatory, and audit requirements (RBI/AML/KYC).
 </li>
 <li>
 Participate in requirement walkthroughs, sprint planning, and QA reviews.
 
 </li>
 </ul>
 
 Web Automation
 
 
 
 <ul>
 <li>
 Design and implement automated test scripts for web-based banking applications.
 </li>
 <li>
 Maintain and optimize automation scripts for regression and smoke suites.
 </li>
 <li>
 Integrate automation into CI/CD pipelines (Jenkins, GitLab, Azure DevOps, etc.).
 </li>
 <li>
 Analyze automation failures, troubleshoot issues, and ensure stability of test suites.
 
 
 </li>
 </ul>
 
 Functional Skills
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Strong understanding of banking loan operations: loan origination, credit evaluation, underwriting, EMI/interest calculations, NPA classification, collections.
 </li>
 <li>
 Experience testing Loan Origination Systems (LOS) or Loan Management Systems (LMS).
 </li>
 <li>
 Familiarity with regulatory compliance processes (KYC/AML, credit bureau integration).
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Hands-on experience in web automation using tools such as:
 </li>
 <ul>
 <li>
 Selenium / Playwright / Cypress (choose as per your need)
 </li>
 <li>
 TestNG / JUnit or equivalent
 </li>
 </ul>
 <li>
 Strong knowledge of API testing (Postman, RestAssured, etc.).
 </li>
 <li>
 Experience with SQL for backend data validation.
 </li>
 <li>
 Familiarity with CI/CD pipelines, version control (Git), and defect-tracking tools (JIRA, Azure DevOps, Rally).
 
 </li>
 </ul>
 Request you to kindly send us your word formatted updated resume ASAP along with the below mentioned details:
 
 
 Skills: automation,web,banking,loan
</div>

Functional QA – Banking Loans and Web Automation

Deputy MLRO

Astra Tech

<div>
 
 
 
 Role Summary:
 
 
 
 
 
 
 
 We are looking for a
 
 Data Product Manager
 
 to build and manage the data ecosystem powering our
 
 lending and pay later products
 
 . The ideal candidate will have experience in
 
 micro-lending or digital credit platforms
 
 , with a deep understanding of how
 
 data flows through the lending lifecycle
 
 &mdash; from origination to repayment.
 
 
 You will define how data is collected, structured, and leveraged for
 
 credit decisioning, business insights, and AI deployment
 
 , ensuring that data becomes a core enabler for smarter, faster lending decisions.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Own the
 
 data roadmap
 
 across the lending and pay-later ecosystem.
 </li>
 <li>
 Map and manage all
 
 data sources
 
 involved in the
 
 credit lifecycle
 
 (KYC, transaction, repayment, behavioral, and bureau data).
 </li>
 <li>
 Design and optimize
 
 data pipelines
 
 that support credit scoring, risk modeling, and AI systems.
 </li>
 <li>
 Collaborate with Product, Engineering, and Data Science teams to ensure
 
 data integrity, accessibility, and usability
 
 .
 </li>
 <li>
 Define data requirements for new products, features, and risk models.
 </li>
 <li>
 Build
 
 dashboards and metrics
 
 to monitor portfolio performance and business health.
 </li>
 <li>
 Enable
 
 AI and ML model deployment
 
 by ensuring high-quality, structured, and real-time data availability.
 </li>
 <li>
 Partner with compliance and BI teams to ensure
 
 data governance
 
 and regulatory alignment.
 </li>
 </ul>
 
 
 
 
 
 
 Key Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 
 5+ years of experience
 
 in data or product management roles within
 
 lending, BNPL, or fintech ecosystems
 
 .
 </li>
 <li>
 Strong understanding of
 
 credit data, decision engines, and lending workflows
 
 .
 </li>
 <li>
 Experience with
 
 data platforms, APIs, and BI tools
 
 (e.g., Snowflake, BigQuery, Power BI, or Looker).
 </li>
 <li>
 Familiarity with
 
 AI/ML use cases in credit risk, collections, and personalization
 
 .
 </li>
 <li>
 Strong analytical mindset with ability to translate business needs into scalable data solutions.
 </li>
 <li>
 Proven cross-functional collaboration skills with product, data, and risk teams.
 </li>
 </ul>
 
 
</div>

Data Product Manager – Lending & Pay Later

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Concentrix

Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join or sign in to find your next job Join to apply for the Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at ConcentrixGet AI-powered advice on this job and more exclusive features.Job Title: Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Essential Functions/Core Responsibilities <ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities</li><li>Accountable for achieving individual training performance metrics</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures </li></ul>Candidate Profile <ul><li>Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred</li><li>A bilingual English (B2+ level) and native Arabic speaker.</li><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)</li><li>Strong communication skills, both written and verbal</li><li>Proficient in Microsoft Office</li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable</li><li>Self-starter, sense of urgency, and works well under pressure</li><li>Strong attention to detail</li><li>Sense of professionalism and ability to develop good relationships </li></ul>Career Framework Role Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills Analyzes possible solutions using standard procedures and principles Builds knowledge of the organization, processes and customers Solves a range of straightforward problems Receives a moderate level of guidance and direction Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: ARE Abu Dhabi - Building Khaleej Area Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Education and Training</li><li> Industries IT Services and IT Consulting</li></ul>Referrals increase your chances of interviewing at Concentrix by 2x Sign in to set job alerts for "Instructor" roles. 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Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

botim

<div>
 
 
 
 Role Summary
 
 
 
 
 
 
 
 We are building the next evolution of Botim, a hyper-personalized app serving millions across the globe.
 
 
 As a Senior Product Manager &ndash; Customer Support, you will lead the vision, strategy, and execution of Botim&rsquo;s next-gen support platform. You will own the integration of world-class CS tools, the design of AI-first support flows, and the rollout of multilingual chatbots and voice agents that deliver empathetic, always-on support.
 
 
 This is a pivotal role for a product leader who understands customer support systems and AI automation, and who can scale user support to millions while driving efficiency and trust.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 &middot; Own the product vision and roadmap for Botim&rsquo;s customer support ecosystem, spanning tools, automation, and AI.
 
 
 &middot; Lead integration of support platforms (e.g., Freshdesk, Dynamics 365) and streamline workflows for CS teams.
 
 
 &middot;
 
 Build and scale AI chatbots and multilingual voice agents for FAQs, account issues, transactions, and remittance support.
 
 
 
 &middot; Define escalation logic and seamless handoff between AI and human agents.
 
 
 &middot; Partner with CX, Operations, Fintech, and Compliance to automate high-volume journeys (e.g., KYC, remittance status, top-ups).
 
 
 &middot; Work with design/content to ensure support interactions are empathetic, clear, and aligned with Botim&rsquo;s brand voice.
 
 
 &middot; Define and track KPIs: CSAT, resolution time, automation rate, containment %, and agent productivity.
 
 
 &middot; Ensure compliance with regulatory and data privacy standards.
 
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 
 
 
 
 &middot; 5+ years of product management experience, with at least 3 years in customer support, service platforms, or automation tools.
 
 
 &middot; Proven experience integrating and scaling
 
 CS platforms (Freshdesk, Zendesk, Microsoft Dynamics 365
 
 , or similar).
 
 
 &middot; Strong track record building AI chatbots or voice agents for high-volume user support.
 
 
 &middot; Technical understanding of APIs, workflow automation, and conversational AI.
 
 
 &middot; Data-driven mindset with experience tracking and improving CS KPIs.
 
 
 &middot; Excellent communication and cross-functional alignment skills.
 
 
 &middot; Experience designing multilingual or multi-channel support systems (in-app, web, IVR, WhatsApp, etc.).
 
 
 &middot; Knowledge of fintech or super-app user journeys (wallet, remittance, payments).
 
 
 &middot; Familiarity with NLP, conversational design, and AI evaluation loops (e.g., intent recognition, fallback handling).
 
 
 &middot; Exposure to AI/LLM-driven support platforms or CS automation frameworks.
 
</div>

Senior Product Manager - Conversational AI - CX

Explore 67+ Kyc analyst in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.