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Madre Integrated Engineering

<div>
 
 We are seeking an experienced
 
 Senior Business Analyst
 
 with a minimum of
 
 10 years of professional experience
 
 to lead business analysis initiatives, drive process improvements, and support strategic decision-making. The ideal candidate will work closely with stakeholders, project managers, and technical teams to translate business needs into effective solutions.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead end-to-end business analysis activities across complex projects and programs.
 </li>
 <li>
 Engage with senior stakeholders to understand business objectives, challenges, and opportunities.
 </li>
 <li>
 Gather, analyze, document, and validate business requirements using appropriate methodologies and tools.
 </li>
 <li>
 Translate business requirements into functional specifications, user stories, and process models.
 </li>
 <li>
 Facilitate workshops, stakeholder meetings, and requirement review sessions.
 </li>
 <li>
 Perform gap analysis, impact analysis, and feasibility studies for proposed solutions.
 </li>
 <li>
 Collaborate with IT, development, and QA teams to ensure accurate implementation of requirements.
 </li>
 <li>
 Identify opportunities for process optimization, automation, and efficiency improvements.
 </li>
 <li>
 Ensure alignment of solutions with business strategy, compliance requirements, and organizational goals.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Systems, Computer Science, or a related field.
 </li>
 <li>
 Minimum of 10 years of experience as a Business Analyst or in a similar role.
 </li>
 <li>
 Proven experience working on large-scale, cross-functional, and enterprise-level projects.
 </li>
 <li>
 Strong understanding of business analysis frameworks, methodologies, and best practices.
 </li>
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 Excellent analytical, problem-solving, and critical-thinking skills.
 </li>
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 Strong communication, presentation, and stakeholder management abilities.
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 Experience in creating business process models, use cases, user stories, and functional documentation.
 </li>
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 Proficiency with business analysis tools and documentation software.
 </li>
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 Ability to work independently, manage multiple priorities, and meet deadlines.
 </li>
 </ul>
 
 
</div>

Senior Business Analyst

People Dynamics

Job Summary:The Senior Business Analyst is responsible for analyzing and improving business processes, developing innovative solutions to complex problems, and leading a team of business analysts. This role involves close collaboration with internal teams, business stakeholders, and external partners to identify opportunities and develop strategies that enhance operational efficiency and achieve business goals.Key Responsibilities:<ul><li>Process Improvement: Design and implement process improvements across the organization to enhance efficiency and effectiveness.</li></ul><ul><li>Data Analysis: Conduct detailed business analysis to identify business needs and develop solutions for business problems.</li></ul><ul><li>Requirement Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring alignment with business objectives.</li></ul><ul><li>Solution Development: Translate business needs into technical requirements and guide the design of technology solutions.</li></ul><ul><li>Project Management: Lead projects to ensure timely delivery within scope and budget, coordinating with cross-functional teams.</li></ul><ul><li>Team Leadership: Manage and mentor a team of business analysts, providing guidance and support to achieve departmental goals.</li></ul><ul><li>Stakeholder Communication: Present findings and recommendations to executive leadership and other stakeholders.</li></ul><ul><li>Testing and Implementation: Oversee the testing and rollout of new systems or technology solutions to ensure they meet business needs.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field.</li><li>Experience: 5+ years of experience in business analysis or a related field, with a proven track record of leading projects and teams.</li></ul>Skills:<ul><li>Strong analytical and problem-solving abilities.</li></ul><ul><li>Excellent communication and presentation skills.</li></ul><ul><li>Proficiency in data analysis and reporting tools.</li></ul><ul><li>Knowledge of project management principles and best practices.</li></ul><ul><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul><ul><li>Familiarity with software development lifecycle (SDLC) and Agile methodologies.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

Job Summary:The Senior Business Analyst is responsible for analyzing and improving business processes, developing innovative solutions to complex problems, and leading a team of business analysts. This role involves close collaboration with internal teams, business stakeholders, and external partners to identify opportunities and develop strategies that enhance operational efficiency and achieve business goals.Key Responsibilities:<ul><li>Process Improvement: Design and implement process improvements across the organization to enhance efficiency and effectiveness.</li><li>Data Analysis: Conduct detailed business analysis to identify business needs and develop solutions for business problems.</li><li>Requirement Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring alignment with business objectives.</li><li>Solution Development: Translate business needs into technical requirements and guide the design of technology solutions.</li><li>Project Management: Lead projects to ensure timely delivery within scope and budget, coordinating with cross-functional teams.</li><li>Team Leadership: Manage and mentor a team of business analysts, providing guidance and support to achieve departmental goals.</li><li>Stakeholder Communication: Present findings and recommendations to executive leadership and other stakeholders.</li><li>Testing and Implementation: Oversee the testing and rollout of new systems or technology solutions to ensure they meet business needs.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field.</li><li>8-12 years of experience in business analysis, strong understanding of SAP processes, ability to communicate business requirements effectively, and experience in preparing functional specifications.</li><li>Experience: 5+ years of experience in business analysis or a related field, with a proven track record of leading projects and teams.</li></ul>Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and presentation skills.</li><li>Proficiency in data analysis and reporting tools.</li><li>Knowledge of project management principles and best practices.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Familiarity with software development lifecycle (SDLC) and Agile methodologies.</li></ul>Preferred Qualifications:<ul><li>Advanced degree in Business Administration or a related field.</li><li>Professional certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).</li></ul>Benefits:<ul><li>Competitive salary and performance-based bonuses.</li><li>Comprehensive health, dental, and vision insurance.</li><li>Retirement plan with employer match.</li><li>Paid time off and holidays.</li><li>Professional development opportunities.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

SAP Business Analyst

ECCO Gulf Majorel Qatar

<div>Job Purpose

The Senior Business Analyst is responsible for leading business analysis activities related to call centre operations within the Enterprises. The role focuses on improving service delivery, operational efficiency, citizen experience, and compliance through data-driven insights, process optimization, and technology enablement. The position acts as a bridge between business stakeholders, IT teams, and service providers to ensure that call centre solutions align with the Organization's strategic objectives.

Key Responsibilities:
<ul>
<li>Analyse call volumes, service levels, KPIs, SLAs, and customer satisfaction metrics.
</li>
<li>Identify gaps and opportunities for improvement in IVR, CRM, case management, omnichannel services, and workforce management.
</li>
<li>Recommend process improvements to enhance efficiency, response time, and service quality.
</li>
<li>Support implementation and optimization of call centre technologies and platforms.
</li>
</ul><h3 class="jobSectionHeader">Stakeholder Management</h3>
<ul>
<li>Act as a key liaison between business units, IT, vendors, and external service providers.
</li>
<li>Facilitate workshops, interviews, and requirement-gathering sessions with stakeholders.
</li>
<li>Present analysis findings, business cases, and recommendations to senior management.
</li>
</ul><h3 class="jobSectionHeader">Data Analysis &amp; Reporting</h3>
<ul>
<li>Develop business reports, dashboards, and performance metrics for call centre operations.
</li>
<li>Perform root-cause analysis for operational issues and service failures.
</li>
<li>Ensure data accuracy, integrity, and alignment with ministry reporting standards.
</li>
</ul><h3 class="jobSectionHeader">Governance &amp; Compliance</h3>
<ul>
<li>Ensure business processes comply with government regulations, policies, and data protection standards.
</li>
<li>Support audits, risk assessments, and governance reviews related to call centre operations.
</li>
<li>Contribute to documentation, SOPs, and knowledge management practices.
</li>
</ul><h3 class="jobSectionHeader">Leadership &amp; Mentorship</h3>
<ul>
<li>Provide guidance and mentorship to junior business analysts.
</li>
<li>Lead analysis workstreams in large-scale or cross-functional projects.
</li>
<li>Promote best practices in business analysis and continuous improvement.
</li>
</ul>Education

Bachelor&rsquo;s degree in business administration, Information Systems, Management, Engineering, or a related field.
Experience
<ul><li>Minimum 10 years of professional experience as a Business Analyst or similar role.
</li>
<li>Extensive experience in Call Centre / Customer Service Operations, preferably within government, public sector, or large enterprise environments.
</li>
<li>Proven experience working on CRM systems, call centre platforms, IVR, case management, and digital service channels.
</li>
<li>Experience in managing complex stakeholders and large-scale transformation projects.</li></ul></div>

Senior Business Analyst – Call Centre Operations

Hamad International Airport

<div>
 
 
 
 About the role:
 
 
 
 
 Responsible for the performance analysis (proactive and reactive), validation and reporting of AOCC operational data in order to support decision making for procedural and conceptual improvements. The job also enhances the monitoring of the AOCC personnel performance on OPS data handling and hard resources allocation actions, with the scope to achieve a deeper insight on the improvement capabilities. Furthermore, the job plays a key role on the transformation of the AOCC reporting scheme.
 
 
 
 
 Key responsibilities
 
 
 
 <ul>
 <li>
 Provide technical expertise to the information system team in major application deployment by assisting in designing process to arrive at high performance and optimal operational solutions.
 </li>
 <li>
 Develop consolidate operational dashboards, analyze and report of hard resources allocation related data and trends to the management team based on AOCC actions (real time vs planning, historic, etc.)
 </li>
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 Reduce manual operational jobs by ensuring automation of as many operational procedures for monitoring and supporting the day of operation responsibilities of AOCC.
 </li>
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 Develop supporting material and perform training to raise the data driven approach to decision making.
 </li>
 <li>
 Produce reports and analysis on internal performance of the AOCC department and AOCC personnel against the set KPls and other performance metrics. Ensure that this information is timely, accurate and highlights areas of opportunity or risk.
 </li>
 <li>
 To proactively research of operational issues to determine a source of data discrepancy or a trend and identify solutions for prevention of future discrepancy.
 </li>
 <li>
 Analyse information using various statistical methods, highlight patterns and trends within the data suggesting conclusions. Support Line Manager by designing and presenting conclusions gained from analysing data using statistical tools.
 </li>
 <li>
 Develop statistical / supporting data as advised by the management through presentations, business cases and management information reports.
 </li>
 <li>
 Attend Daily/ Weekly/ Monthly meetings with managers to understand the business requirements. Meet with business to discuss operational projects briefing providing current and targeted data that will help the business to set the KPl's outlined by the management.
 </li>
 <li>
 Collaborate with other data analytics and reporting teams to improve overall operational reporting capability and identify opportunities for improvements using alternative data sources.
 </li>
 <li>
 Design; develop automated reporting using the available corporate applications. Capture, analyze and present the data.
 </li>
 <li>
 Provide guidance to the AOCC duty team on how to use applicable data &amp; information management and reporting systems.
 </li>
 <li>
 Perform other department duties related to the position as directed by the Head of the Department.
 </li>
 </ul>
 
 
 
 About you:
 
 
 
 <ul>
 <li>
 Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience.
 </li>
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 Experienced in Airport Operations.
 </li>
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 Experienced in the roles and concept of operations control Centres.
 </li>
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 Strong analytical and presentation skills
 </li>
 <li>
 Data Analysis.
 </li>
 <li>
 Data visualization
 </li>
 <li>
 Excellent knowledge of the Microsoft office suite.
 </li>
 <li>
 Excellent knowledge of Microsoft Power Bl.
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 <li>
 Knowledge on Airport Operations Systems (AOS).
 </li>
 <li>
 Knowledge on Airport Operational Database (AODB).
 </li>
 <li>
 Database Performance Tuning.
 </li>
 <li>
 Database Management.
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 <li>
 Software Development Fundamentals.
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 <li>
 Data Maintenance.
 </li>
 <li>
 Database Security.
 </li>
 <li>
 Process Improvement.
 </li>
 <li>
 System Administration.
 </li>
 </ul>
 
 
</div>

Lead Operations Data & Performance Analyst

Mindstream

Role: Business AnalystDuration: 1 year (extendable)Experience: 6&ndash;8 yearsRequirement:Experience in Retail Banking is a mustJob Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have as a Business Analyst?</li><li>Do you have experience in Retail Banking? </li><li>Have you worked on Core Banking Systems? </li><li>What is your current and expected salary? Notice period?</li></ul>

Business Analyst (Banking)

Cartafella Analytics

We are looking for Business Analyst (Arabic) for Qatar location.Key Responsibilities:<ul><li>Process Improvement: Design and implement process improvements across the organization to enhance efficiency and effectiveness.</li></ul><ul><li>Data Analysis: Conduct detailed business analysis to identify business needs and develop solutions for business problems.</li></ul><ul><li>Requirement Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring alignment with business objectives.</li></ul><ul><li>Solution Development: Translate business needs into technical requirements and guide the design of technology solutions.</li></ul><ul><li>Project Management: Lead projects to ensure timely delivery within scope and budget, coordinating with cross-functional teams.</li></ul><ul><li>Team Leadership: Manage and mentor a team of business analysts, providing guidance and support to achieve departmental goals.</li></ul><ul><li>Stakeholder Communication: Present findings and recommendations to executive leadership and other stakeholders.</li></ul><ul><li>Testing and Implementation: Oversee the testing and rollout of new systems or technology solutions to ensure they meet business needs.</li></ul>Qualifications:Education: Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field.Experience: 5+ years of experience in business analysis or a related field, with a proven track record of leading projects and teams.Skills:<ul><li>Strong analytical and problem-solving abilities.</li></ul><ul><li>Excellent communication and presentation skills.</li></ul><ul><li>Proficiency in data analysis and reporting tools.</li></ul><ul><li>Knowledge of project management principles and best practices.</li></ul><ul><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul><ul><li>Familiarity with software development lifecycle (SDLC) and Agile methodologies.</li></ul>Preferred Qualifications:<ul><li>Advanced degree in Business Administration or a related field.</li></ul><ul><li>Professional certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).</li></ul>If you are available please send your cv immediatelyJob Type: Full-timePay: QAR20,000.00 - QAR25,000.00 per monthWork Location: Remote

Senior Business Analyst for Qatar (Onsite Opening)

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1485 lead business analyst jobs IN Doha

Senior Business Analyst

Senior Business Analyst

SAP Business Analyst

Senior Business Analyst – Call Centre Operations

Lead Operations Data & Performance Analyst

Business Analyst (Banking)

Senior Business Analyst for Qatar (Onsite Opening)