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learning and development lead

learning and development consultant

Al-Futtaim

<div>
 
 
 Company:
 
 Al-Futtaim Corporate Services
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The Learning &amp; Development Consultant plays a key role in developing high-performing associates across the organization through innovative training, coaching, and development initiatives. This role focuses on assessing learning needs, designing and delivering blended learning programs, and supporting on-the-job development to drive both individual and organizational performance. The L&amp;D Consultant partners closely with business units, managers, and HR teams to enhance skills, capability, and overall employee experience, while ensuring alignment with Al-Futtaim&rsquo;s strategic goals.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 Learning Program Design &amp; Delivery
 
 
 <ul>
 <li>
 Conduct training needs analysis and design impactful learning programs using blended approaches, including digital content, video, and face-to-face sessions.
 </li>
 <li>
 Develop engaging training materials, learner guides, workbooks, and multimedia content tailored to business requirements.
 </li>
 <li>
 Deliver training sessions effectively across multiple platforms, ensuring measurable learning outcomes.
 </li>
 <li>
 Continuously review and improve curricula and training materials to stay aligned with modern learning methodologies and organizational needs.
 </li>
 </ul>
 
 
 
 
 
 Coaching &amp; On-the-Job Development
 
 
 <ul>
 <li>
 Provide coaching and support to associates, managers, and teams to enhance on-the-job performance and capability.
 </li>
 <li>
 Facilitate induction programs and line manager capability initiatives to drive consistent leadership and talent development practices.
 </li>
 <li>
 Support Emirati development initiatives and other talent programs through scheduling, mentoring follow-ups, and progress tracking.
 </li>
 </ul>
 
 
 Employee Engagement &amp; Communication
 
 
 <ul>
 <li>
 Collaborate with HR, business units, and other departments to identify and address learning and development needs.
 </li>
 <li>
 Prepare reports, presentations, and communication materials for training launches, program updates, and employee engagement initiatives.
 </li>
 <li>
 Consolidate program outcomes and convert insights into content for internal platforms such as the intranet or newsletters.
 </li>
 </ul>
 
 
 
 
 
 Analytics &amp; Performance Measurement
 
 
 <ul>
 <li>
 Collect and analyze performance, talent, and training data to support talent reviews, succession planning, and calibration sessions.
 </li>
 <li>
 Measure the impact of learning initiatives on business KPIs and employee performance.
 </li>
 </ul>
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 <ul>
 <li>
 High proficiency in written and spoken English and Arabic.
 </li>
 <li>
 Strong knowledge of digital learning platforms, video production, and e-learning tools.
 </li>
 <li>
 Excellent coaching, presentation, and facilitation skills.
 </li>
 <li>
 Strong organizational, project management, and stakeholder management capabilities.
 </li>
 <li>
 Ability to analyze business and learning needs and deliver tailored solutions.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
 <li>
 Minimum 4 years in a training or coaching role; 5 years in customer-facing roles.
 </li>
 <li>
 High-level qualification or certification in adult learning, training, assessment, or HR is an advantage.
 </li>
 <li>
 Proficiency in Microsoft Office, learning management systems, and video authoring/editing software.
 </li>
 <li>
 Strong interpersonal, communication, and problem-solving skills, with the ability to engage diverse audiences.
 </li>
 <li>
 Demonstrated ability to manage multiple priorities in a fast-paced environment and deliver results with high accuracy.
 </li>
 </ul>
 
 
</div>

Learning and Development Consultant

4level1

<div>
 
 Company Description
 
 
 
 4Level1 provides comprehensive English Language Programs designed for adults and young adults, ensuring learners develop practical and effective communication skills. Our courses meet international CEFR standards, with a focus on achieving communicative goals to foster confidence in academic, professional, and social settings. We offer both online and face-to-face classes, teaching students across the Middle East remotely, with in-person classes delivered in Riyadh. Our programs are crafted to prepare learners for real-world success in various aspects of life.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Learning and Development Lead located in Qesm El Maadi. The Learning and Development Lead will focus on assessing employee training needs, designing and delivering engaging learning programs, and managing the implementation of professional development initiatives. The role involves creating and improving HR training processes, collaborating with team leaders to support organizational growth, and monitoring the effectiveness of learning programs. Additionally, the Learning and Development Lead will ensure alignment of training to company goals and ensure compliance with applicable HR standards and policies.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Human Resources (HR) functions, including HR Management and the implementation of HR programs
 </li>
 <li>
 In-depth knowledge of HR Policies and Employee Benefits to support organizational procedures and employee well-being
 </li>
 <li>
 Experience in Personnel Management and team leadership to effectively manage and develop staff
 </li>
 <li>
 Strong organizational, analytical, and problem-solving skills
 </li>
 <li>
 Effective communication and interpersonal skills to collaborate with various departments
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Organizational Development, Business Administration, or a related field
 </li>
 <li>
 Relevant certifications in HR or Learning and Development are an advantage
 </li>
 <li>
 Knowledge of best practices in employee training and
 </li>
 </ul>
</div>

Learning And Development Lead

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Associate Consultant Intern, 2026 &ndash; Cairo, Egypt
 
 
 At Mastercard, our Advisors &amp; Consulting Services (ACS) group helps clients drive impact through data-driven insights, hands-on implementation, and a collaborative, tech-enabled culture. We invest in talent through global engagements, continuous learning, and programs like the Global Ambassadors Program, while fostering purpose through volunteerism, pro-bono work, and innovation that benefits both clients and communities.
 
 
 Make an Impact as an Associate Consultant Intern
 
 
 As an Associate Consultant Intern, you will collaborate within small teams to help some of the world's biggest brands answer and implement solutions for their most challenging strategic questions. You will immediately create meaningful contributions through taking ownership of deliverables and building external relationships with clients. Focusing on technology and data, you will gain broad exposure to a range of industries, including financial services, retail, restaurants, hospitality and more.
 
 
 
 As An Associate Consultant Intern, You Will
 
 
 
 <ul>
 <li>
 Participate in volunteer and team building experiences
 </li>
 <li>
 Gain exposure to our leadership team through networking sessions and speaker series
 </li>
 <li>
 Begin to build relationships with clients to understand their business needs, seek strategic solutions and guide impactful decisions
 </li>
 <li>
 Grow by receiving hands-on mentorship from an experienced management team.
 </li>
 <li>
 Have an opportunity for meaningful contributions
 </li>
 <li>
 Collaborate with colleagues across different areas of the organization and gain exposure to business development, account management, and product management
 
 
 
 </li>
 </ul>
 We are looking for passionate and talented professionals, who share our vision for helping our customers with their most urgent business need. We are recruiting for two career tracks that make up our team. Track placement will indicate the types of projects where you will spend most of your time; however, we encourage and enable working across tracks to allow team members to acquire diverse skills and experiences.
 
 
 Strategy &amp; Transformation
 
 
 Guide clients through strategic, tactical, operational, and transformational challenges to enhance performance and operations. Our engagements cover diverse areas, including product development, marketing, customer loyalty, and innovation. Working with clients from various industries, many S&amp;T engagements directly interface with numerous Fortune 500 companies. This role aligns with the practices of traditional management consulting firms.
 
 
 
 Sampling Of Questions We Help Our Customers Answer
 
 
 
 How can a global financial services institution be successful at entering a hyper competitive new market?
 
 
 How can a customer improve its operating model to better achieve operational, financial and strategic goals?
 
 
 Marketing
 
 
 Develop strategies and lead implementation of marketing campaigns and engagements; evaluate results to drive performance on behalf of Mastercard&rsquo;s clients. Provide deep direct marketing expertise across channels, leveraging customer, behavioral and transactional data and defining tangible results to both the client and Mastercard.
 
 
 
 Sampling Of Questions We Help Our Clients Answer
 
 
 
 How does a fintech client optimize new customer acquisition and existing customers&rsquo; life cycle value through effective targeting and communications?
 
 
 How does a retail client drive foot traffic into store post-covid and/or optimize their ecommerce website to increase basket-size and average spend per customer?
 
 
 How can a large financial institution best execute on a portfolio conversion &ndash; for example, after purchasing another issuer&rsquo;s portfolio &ndash; including components like internal and external communications, market launch, and more?
 
 
 Bring your Passion and Expertise
 
 
 
 We Recruit For And Value The Following Core Competencies
 
 
 
 Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. Proven record of leadership in a work setting and/or through extracurricular activities.
 
 
 Analytic Excellence: Demonstrates a strong aptitude for structured problem solving, analytical and quantitative skills. Experience using data analysis or querying tools (e.g., SQL, SAS, Excel or Tableau) is an asset (particularly for Performance Analytics or Business Experimentation tracks).
 
 
 Business Interest: Clear interest in the world of business, and intuition for the way that companies make decisions.
 
 
 Rapid Growth: Eagerness to learn quickly, both through Mastercard's structured training curriculum and organic development opportunities.
 
 
 Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.
 
 
 Integrity: Outstanding record of academic achievement. Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from mistakes.
 
 
 Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
 
 
 Communication: Ability to communicate complex ideas effectively. Excellent written and verbal communication skills.
 
 
 
 Qualifications
 
 
 
 Undergraduate or master&rsquo;s degree with an expected graduation date between Dec 2026-Sep 2027
 
 
 Outstanding record of academic achievement
 
 
 Proven record of leadership in a work setting and/or through extracurricular activities
 
 
 Exceptional analytical and quantitative problem-solving skills
 
 
 Ability to communicate complex ideas effectively &ndash; both verbally and in writing &ndash; in English
 
 
 This role is not eligible for Mastercard&rsquo;s work authorization sponsorship. As such, candidates must be eligible to work in Egypt, now as well as in the future, without employer sponsorship.
 
 
 To participate in our job simulation and experience what it&rsquo;s like to work as a Consultant at Mastercard visit: https://www.theforage.com/simulations/mastercard/advisors-client-services-xvlw
 
 
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Associate Consultant Intern, 2026 – Cairo, Egypt

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.
 
 
 <ul>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty
 </li>
 <li>
 Address customers' queries about products, prices, availability, product uses, and services
 </li>
 <li>
 Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
 </li>
 <li>
 Advise customers on product ranges best suited to their needs
 </li>
 <li>
 Demonstrate usage and benefits of various brands and products
 </li>
 <li>
 Generate sales, while achieving line and sales targets, using make up knowledge
 </li>
 <li>
 Sell-out target tracking at store level
 </li>
 <li>
 Generate daily sales reports
 </li>
 <li>
 Participate in achieving incentives
 </li>
 <li>
 Track post-launch sales at store level
 </li>
 <li>
 Ensure merchandising levels in the store are met as per the brand guidelines
 </li>
 <li>
 Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
 </li>
 <li>
 Report stock shortages using the stock order form
 </li>
 <li>
 Ensure stock receipt as per set procedures
 
 
 </li>
 </ul>
 
 
 What you'll need to
 
 
 succeed
 
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in the beauty industry
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Dior - Beauty Consultant

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You Will Do
 
 
 
 Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.
 
 
 <ul>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty
 </li>
 <li>
 Address customers' queries about products, prices, availability, product uses, and services
 </li>
 <li>
 Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
 </li>
 <li>
 Advise customers on product ranges best suited to their needs
 </li>
 <li>
 Demonstrate usage and benefits of various brands and products
 </li>
 <li>
 Generate sales, while achieving line and sales targets, using make up knowledge
 </li>
 <li>
 Sell-out target tracking at store level
 </li>
 <li>
 Generate daily sales reports
 </li>
 <li>
 Participate in achieving incentives
 </li>
 <li>
 Track post-launch sales at store level
 </li>
 <li>
 Ensure merchandising levels in the store are met as per the brand guidelines
 </li>
 <li>
 Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
 </li>
 <li>
 Report stock shortages using the stock order form
 </li>
 <li>
 Ensure stock receipt as per set procedures
 
 
 </li>
 </ul>
 
 
 What you'll need to
 
 
 succeed
 
 
 
 
 <ul>
 <li>
 Minimum 5 years&rsquo; experience in the beauty industry
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Senior Beauty Consultant - Yves Rocher

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Technology
 
 
 
 
 Specialism
 
 
 Oracle
 
 
 
 
 Management Level
 
 
 Manager
 
 
 
 
 Job Description &amp; Summary
 
 
 A career in our Finance team, within our Oracle consulting practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capitalise on business opportunities. We help our clients implement and effectively use Oracle offerings to solve their business problems and fuel success in the areas of finance, operations, human capital, customer, and governance, risk and compliance.
 
 
 As part of our finance team, you&rsquo;ll focus on providing the support companies need in their Finance Transformation journey enabled by Oracle Cloud ERP and EPM. You will be part of a team that helps clients rethink their Finance functions as they leverage new Cloud technology including RPA, Machine Learning and Analytics in conjunction with their ERP platform. You will bring a blend of process and technology expertise to create the next generation Finance function.
 
 
 
 
 As an Oracle ERP/FIN Consultant, you will play a key role in the following areas:
 
 
 
 <ul>
 <li>
 
 Delivering projects focused on Oracle ERP or Oracle FIN technology.
 
 
 </li>
 <li>
 
 Using our industry leading methodologies to transform client&rsquo;s businesses.&nbsp;
 
 
 </li>
 <li>
 
 Being available to travel to client sites anywhere in the UK, and potentially internationally.
 
 
 </li>
 <li>
 
 Where needed, carry out additional responsibilities such as; business case development, requirements gathering, workshop delivery, business process design, functional and technical design, vendor selection, systems build, test and deploy, stakeholder management, change management, people/line management.
 
 
 
 </li>
 </ul>
 
 
 Role Requirements:
 
 
 
 <ul>
 <li>
 
 Ability to perform in a workstream lead role, organising, mentoring and providing quality assurance on deliverables
 
 
 </li>
 <li>
 
 Responsible for the creation of quality solution documentation, including,&nbsp; Functional specifications
 
 
 </li>
 <li>
 
 Responsible for the Configuration /&nbsp; build of Oracle ERP/FIN solutions
 
 
 </li>
 <li>
 
 Expert in Oracle ERP/FIN and integrated modules / products&nbsp;
 
 
 </li>
 <li>
 
 Participate in design discussions with client and lead design and process discussions
 
 
 </li>
 <li>
 
 Support the evaluation of the solution scenarios&nbsp;
 
 
 </li>
 <li>
 
 Detailing of the technical specifications required to deliver the functional requirements of the solution
 
 
 </li>
 <li>
 
 Ability to provide estimation of effort for technical developments
 
 
 </li>
 <li>
 
 Ability to manage the stream deliverables
 
 
 </li>
 <li>
 
 Responsible for data migration and cutover topics for the stream
 
 
 </li>
 <li>
 
 Responsible for issue resolution post go-live and transition to support
 
 
 
 </li>
 </ul>
 
 
 Essential skills &amp; attributes:
 
 
 
 <ul>
 <li>
 
 A minimum of 4 full lifecycle implementation projects covering ERP Financials or Projects modules.&nbsp;
 
 
 </li>
 <li>
 
 Implementation experience of 4 or more Oracle modules in the relevant area.
 
 
 </li>
 <li>
 
 Demonstrable experience in several of the following activities on ERP projects; requirements gathering, fit/gap analysis, solution design, functional configuration. conference room pilots / prototype demonstrations, testing, Integration, data migration, training, post &lsquo;go live&rsquo; support.
 
 
 </li>
 <li>
 
 Strong troubleshooting/problem-solving skills
 
 
 </li>
 <li>
 
 Strong meeting facilitation/presentation skills
 
 
 </li>
 <li>
 
 Strong client relationship skills
 
 
 
 </li>
 </ul>
 
 
 Education
 
 
 
 <ul>
 <li>
 
 University Degree
 
 
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Transformation, Coaching and Feedback, Communication, Creativity, Design Automation, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Oracle Application Development Framework (ADF), Oracle Business Intelligence (BI) Publisher, Oracle Cloud Infrastructure, Oracle Data Integration, Process Improvement, Process Optimization, Professional Courage, Relationship Building, Self-Awareness {+ 4 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 Not Specified
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 No
 
 
 
 
 Government Clearance Required?
 
 
 No
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

ETIC, Oracle Financial consultant - Manager

Visa

<div>
 
 Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters &mdash; to you, to your community, and to the world.
 
 
 
 
 Progress starts with you.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Technical Solutions Support consultant is a subject matter expert within the function, providing excellent technical support and acting as a consultant across all Visa products in their area of responsibility.
 
 
 This role is responsible for managing the Implementation of Visa Dispute Management Service (VDMS). Extended role is supporting Disputes, Visa Resolve Online service, providing Client Training of Disputes, consultation level expertise to internal and external clients on all core products and services consumed during transaction processing.
 
 
 
 
 This includes but is not limited to products and services such as 3DS Authentication, Visa Token Services (VTS), Smarter STIP, Visa Direct, All Pays (Google, Samsung, Apple). The incumbent will be responsible for supporting CEMEA wide initiatives, product activations accelerating time to revenue. They will work in collaboration with Client Resolution, Product, Implementation, technology, and clients across all markets. The Technical solutions resource will also provide Global and regional teams with market intelligence and product performance insights. Projects and support cases will vary from moderate to complex depending on client and market maturity.
 
 
 
 
 Additionally, the Technical Solutions Consultant will work cross-functionally with peers from other regions using the follow the sun support model. The incumbent will demonstrate an in-depth technical knowledge of all products and services under the Payment Flows representing all aspects of Visa technical support infrastructure. The incumbent will also develop and train team members and act as role model and leader within team.
 
 
 
 
 This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally educated to degree level, or equivalent in Computing or business-related subjects would be an advantage
 </li>
 <li>
 Minimum of 3 years experience of processing or ecommerce systems and services, and their practical application
 </li>
 <li>
 Minimum of 3 years experience in a customer support/Account Management role in financial services, software or information services
 </li>
 <li>
 Experience with Dispute management, API integration, error/exception handling
 </li>
 <li>
 Functional Project Management experience
 </li>
 <li>
 Demonstrated success in customer relationship management
 </li>
 <li>
 Able to convey technical and business issues and to solutions to various internal and external audiences effectively to support organizational plans.
 </li>
 <li>
 Understanding of key business metrics and how to use data to inform business decisions
 </li>
 <li>
 Proven ability to manage complex technical systems across a number of products, platforms and services
 </li>
 <li>
 Able to shift priorities and demonstrate a proactive willingness to influence others, and manage customer expectations
 </li>
 <li>
 Familiar with Payment Industry Standards and their application
 </li>
 <li>
 Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
 </li>
 <li>
 Enjoys learning about complex concepts and finding effective ways to communicate them in a clear, concise manner.
 </li>
 <li>
 Willingness to travel
 </li>
 <li>
 Comfortable using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, Visio, etc.)
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Technical Solutions Support

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