associate manager - people engagement Jobs in Cairo

associate manager - people engagement

associate manager – people engagement Jobs in Cairo

associate manager – people engagement

associate manager, people & organization Jobs in Cairo

associate manager, people & organization

content team lead

development manager

learning and development manager

Dyninno Group

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement the company&rsquo;s Learning &amp; Development strategy in alignment with business priorities, talent needs, and organizational goals.
 </li>
 <li>
 Conduct training needs assessments using job analysis, performance reviews, skill-gap assessments, and close collaboration with business managers and HRBPs.
 </li>
 <li>
 Develop, implement, and continuously update a competency framework that supports consistent recruitment, promotion, and career development decisions.
 </li>
 <li>
 Design, curate, and oversee high-impact learning programs, including onboarding, leadership development, and soft skills.
 </li>
 <li>
 Ensure all training content is modern, engaging, and aligned with adult learning principles and instructional design methodologies.
 </li>
 <li>
 Manage the Learning Management System (LMS): course setup, user experience, reporting, and e-learning library development.
 </li>
 <li>
 Introduce digital learning solutions, micro-learning, and hybrid learning models to support scalable development.
 </li>
 <li>
 Design, implement, and manage assessment centers and talent evaluation tools to assess competencies, identify high-potential employees, and support succession planning.
 </li>
 <li>
 Conduct individual feedback sessions with participants and managers to create personalized and actionable development plans.
 </li>
 <li>
 Partner with business leaders to design role progression maps, and structured development tracks across different functions.
 </li>
 <li>
 Measure the effectiveness of L&amp;D programs using data-driven methods (post-training evaluations, performance improvement metrics, competency progression, ROI).
 </li>
 <li>
 Prepare regular reports and insights for leadership on learning impact, participation rates, and talent development outcomes.
 </li>
 <li>
 Promote a strong learning culture across all levels of the organization through communication campaigns, learning events, mentorship programs, and leadership engagement.
 </li>
 <li>
 Stay updated with global L&amp;D trends and continuously introduce innovative learning solutions.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience &amp; Education
 
 
 
 <ul>
 <li>
 8+ years of overall HR experience, including 5+ years in Learning &amp; Development management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business, Psychology, Education, or a related field.
 </li>
 <li>
 Professional certifications in L&amp;D, Coaching, Instructional Design, or Talent Development are an asset.
 
 
 </li>
 </ul>
 
 Technical &amp; Functional Skills
 
 
 
 <ul>
 <li>
 Strong knowledge of modern learning methodologies, instructional design, adult-learning theories, and leadership development frameworks.
 </li>
 <li>
 Experience designing and managing assessment &amp; development centers and other talent evaluation tools.
 </li>
 <li>
 Hands-on experience with LMS platforms .
 </li>
 <li>
 Familiarity with e-learning authoring tools.
 </li>
 <li>
 Proficient in MS Office; experience with HRMS/HRIS platforms is an advantage.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strong stakeholder management and influencing skills, with the ability to collaborate effectively with business leaders.
 </li>
 <li>
 Excellent facilitation, communication, coaching, and presentation skills.
 </li>
 <li>
 Analytical mindset with strong planning, project management, and follow-up capabilities.
 </li>
 <li>
 Customer-focused, proactive, and adaptable to fast-paced and dynamic environments.
 </li>
 <li>
 High sense of ownership, innovation, and continuous improvement.
 
 
 </li>
 </ul>
 
 We offer
 
 
 
 <ul>
 <li>
 Very competitive compensation package; negotiable based on demonstrated experience.
 </li>
 <li>
 Engagement with a major international group.
 </li>
 <li>
 Hands-on experience with industry-defining innovative trends.
 </li>
 <li>
 Guaranteed growth for interested individuals.
 </li>
 <li>
 International and multicultural experience.
 </li>
 <li>
 Unlimited professional development.
 </li>
 </ul>
</div>

Learning and development Manager

Foundever

<div>
 Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 
 
 Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
 
 
 
 Position Overview
 
 
 
 The Training Manager is responsible for leading the end-to-end training function for a large US-based telecom program within the contact center. This role ensures that all new hires, existing staff, and leadership are equipped with the knowledge, skills, and tools needed to deliver an exceptional customer experience. The Training Manager will oversee training strategy, implementation of large-scale projects, curriculum development, and continuous performance improvement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Training Strategy &amp; Program Management
 </li>
 <li>
 Develop and implement training strategies aligned with client requirements and business goals.
 </li>
 <li>
 Lead large-scale training projects including new account implementations, pilot programs, client migrations, and wave launches.
 </li>
 <li>
 Conduct needs assessments to identify training gaps and propose actionable solutions.
 </li>
 <li>
 Create training plans, timelines, and resource allocation for large groups (new hire batches, cross-training, upskilling).
 </li>
 <li>
 Training Operations Management
 </li>
 <li>
 Oversee daily training operations across multiple classes (virtual or onsite).
 </li>
 <li>
 Ensure training delivery quality, classroom performance, and readiness metrics are met.
 </li>
 <li>
 Design and maintain training reports, dashboards, and performance trackers.
 </li>
 <li>
 Coordinate with Workforce, Operations, and Recruitment to align training schedules with staffing requirements.
 </li>
 <li>
 Curriculum Development &amp; Content Quality
 </li>
 <li>
 Develop, customize, and update training materials (modules, SOPs, e-learning, assessments).
 </li>
 <li>
 Ensure materials comply with US telecom processes, tools, and compliance requirements.
 </li>
 <li>
 Partner with Quality and Ops to align training with performance gaps and customer pain points.
 </li>
 <li>
 People Leadership
 </li>
 <li>
 Manage a team of Trainers, Training Supervisors/Leads, and SMEs.
 </li>
 <li>
 Provide coaching, performance reviews, and professional development plans.
 </li>
 <li>
 Ensure training teams adhere to instructional best practices and facilitation standards.
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Act as the main point of contact for US clients, internal leaders, and cross-functional partners.
 </li>
 <li>
 Participate in client calls, business reviews, calibration sessions, and implementation planning meetings.
 </li>
 <li>
 Present training results, insights, and recommendations to leadership.
 </li>
 <li>
 Performance &amp; Continuous Improvement
 </li>
 <li>
 Analyze training performance metrics (Knowledge checks, NPS, nesting performance, ramp KPIs).
 </li>
 <li>
 Translate insights into action plans to improve classroom effectiveness and post-training outcomes.
 </li>
 <li>
 Drive initiatives to improve first-call resolution, customer satisfaction, quality scores, and operational readiness.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Minimum 7&ndash;9 years of experience in BPO or Call Center training roles.
 </li>
 <li>
 At least 2&ndash;3 years leading training teams or managing training projects.
 </li>
 <li>
 US account experience is mandatory.
 </li>
 <li>
 Telecom experience is mandatory (wireless, broadband, mobility, or cable services preferred).
 </li>
 <li>
 Strong background in training delivery, adult learning principles, and instructional design.
 </li>
 <li>
 Proven expertise in managing large-scale training projects or new account launches.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 <li>
 Ability to work in fast-paced, high-volume environments.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience working with global clients.
 </li>
 <li>
 Certification in training, facilitation, or project management (e.g., COPC, Train-the-Trainer, PMP).
 </li>
 <li>
 Knowledge of LMS systems and digital learning tools.
 </li>
 <li>
 Strong analytical and reporting skills.
 
 
 </li>
 </ul>
 
 Work Location
 
 
 
 <ul>
 <li>
 Based in Egypt (Nasr City / Maadi depending on your operations).
 </li>
 <li>
 Flexibility to work US hours
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 <ul>
 <li>
 Smooth execution of training waves and implementations.
 </li>
 <li>
 High-quality training delivery and improved agent performance.
 </li>
 <li>
 Strong partnership with operations and clients.
 </li>
 <li>
 Ready and scalable training function that supports business growth.
 </li>
 </ul>
</div>

Training Manager - US & Telecom Exp

Al-Futtaim

<div>
 
 
 Company:
 
 Al-Futtaim Corporate Services
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The Learning &amp; Development Consultant plays a key role in developing high-performing associates across the organization through innovative training, coaching, and development initiatives. This role focuses on assessing learning needs, designing and delivering blended learning programs, and supporting on-the-job development to drive both individual and organizational performance. The L&amp;D Consultant partners closely with business units, managers, and HR teams to enhance skills, capability, and overall employee experience, while ensuring alignment with Al-Futtaim&rsquo;s strategic goals.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 Learning Program Design &amp; Delivery
 
 
 <ul>
 <li>
 Conduct training needs analysis and design impactful learning programs using blended approaches, including digital content, video, and face-to-face sessions.
 </li>
 <li>
 Develop engaging training materials, learner guides, workbooks, and multimedia content tailored to business requirements.
 </li>
 <li>
 Deliver training sessions effectively across multiple platforms, ensuring measurable learning outcomes.
 </li>
 <li>
 Continuously review and improve curricula and training materials to stay aligned with modern learning methodologies and organizational needs.
 </li>
 </ul>
 
 
 
 
 
 Coaching &amp; On-the-Job Development
 
 
 <ul>
 <li>
 Provide coaching and support to associates, managers, and teams to enhance on-the-job performance and capability.
 </li>
 <li>
 Facilitate induction programs and line manager capability initiatives to drive consistent leadership and talent development practices.
 </li>
 <li>
 Support Emirati development initiatives and other talent programs through scheduling, mentoring follow-ups, and progress tracking.
 </li>
 </ul>
 
 
 Employee Engagement &amp; Communication
 
 
 <ul>
 <li>
 Collaborate with HR, business units, and other departments to identify and address learning and development needs.
 </li>
 <li>
 Prepare reports, presentations, and communication materials for training launches, program updates, and employee engagement initiatives.
 </li>
 <li>
 Consolidate program outcomes and convert insights into content for internal platforms such as the intranet or newsletters.
 </li>
 </ul>
 
 
 
 
 
 Analytics &amp; Performance Measurement
 
 
 <ul>
 <li>
 Collect and analyze performance, talent, and training data to support talent reviews, succession planning, and calibration sessions.
 </li>
 <li>
 Measure the impact of learning initiatives on business KPIs and employee performance.
 </li>
 </ul>
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 <ul>
 <li>
 High proficiency in written and spoken English and Arabic.
 </li>
 <li>
 Strong knowledge of digital learning platforms, video production, and e-learning tools.
 </li>
 <li>
 Excellent coaching, presentation, and facilitation skills.
 </li>
 <li>
 Strong organizational, project management, and stakeholder management capabilities.
 </li>
 <li>
 Ability to analyze business and learning needs and deliver tailored solutions.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
 <li>
 Minimum 4 years in a training or coaching role; 5 years in customer-facing roles.
 </li>
 <li>
 High-level qualification or certification in adult learning, training, assessment, or HR is an advantage.
 </li>
 <li>
 Proficiency in Microsoft Office, learning management systems, and video authoring/editing software.
 </li>
 <li>
 Strong interpersonal, communication, and problem-solving skills, with the ability to engage diverse audiences.
 </li>
 <li>
 Demonstrated ability to manage multiple priorities in a fast-paced environment and deliver results with high accuracy.
 </li>
 </ul>
 
 
</div>

Learning and Development Consultant

Premier Services and Recruitment

<div>
 
 Key Responsibilities
 
 
 
 Talent Management &amp; Strategy
 
 
 <ul>
 <li>
 Develop and implement a comprehensive talent management strategy aligned with organizational objectives.
 </li>
 <li>
 Lead succession planning and talent review processes to identify high-potential employees and critical roles.
 </li>
 <li>
 Partner with leadership to forecast workforce needs and build talent pipelines.
 </li>
 </ul>
 
 
 Learning &amp; Development
 
 
 <ul>
 <li>
 Design and deliver learning and development programs, including leadership development, onboarding, and career development initiatives.
 </li>
 <li>
 Assess training needs through performance data, employee feedback, and business priorities.
 </li>
 <li>
 Manage learning platforms, external vendors, and training budgets.
 </li>
 </ul>
 
 
 Performance Management
 
 
 <ul>
 <li>
 Oversee the performance management process, including goal setting, performance reviews, and development planning.
 </li>
 <li>
 Coach managers on effective performance conversations and employee development plans.
 </li>
 <li>
 Ensure performance management practices support a culture of continuous feedback and growth.
 </li>
 </ul>
 
 
 Employee Development &amp; Engagement
 
 
 <ul>
 <li>
 Create career pathing frameworks and development plans to support employee growth and retention.
 </li>
 <li>
 Implement mentoring, coaching, and internal mobility programs.
 </li>
 <li>
 Analyze engagement and talent metrics to drive data-informed decisions.
 </li>
 </ul>
 
 
 Stakeholder Collaboration
 
 
 <ul>
 <li>
 Partner with HR Business Partners and department leaders to support talent initiatives.
 </li>
 <li>
 Provide guidance and expertise to leaders on talent development and workforce planning.
 </li>
 <li>
 Promote diversity, equity, and inclusion through inclusive talent and development practices.
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Organizational Development, Business Administration, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 5&ndash;8+ years of experience in talent management, learning and development, or HR roles.
 </li>
 <li>
 Proven experience designing and implementing talent development programs.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong knowledge of talent management frameworks, learning methodologies, and performance management systems.
 </li>
 <li>
 Excellent communication, facilitation, and stakeholder management skills.
 </li>
 <li>
 Ability to analyze data and translate insights into actionable strategies.
 </li>
 <li>
 Strong project management and organizational skills.
 </li>
 <li>
 Experience with HRIS and learning management systems (LMS).
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Professional certifications (e.g., SHRM-SCP, SPHR, CPLP, or equivalent).
 </li>
 <li>
 Experience in leadership development and succession planning.
 </li>
 <li>
 Change management experience.
 </li>
 </ul>
 
 
</div>

Talent Management & Development Manager

<div>
 
 🌟
 
 We&rsquo;re Hiring: Learning &amp; Development Specialist &ndash; Multilingual
 
 🌟
 
 
 We are looking for a motivated
 
 Learning &amp; Development Specialist
 
 to support training operations, content development, and performance management activities in a dynamic, multilingual environment.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support
 
 Learning &amp; Development initiatives
 
 and training programs
 </li>
 <li>
 Provide
 
 training and learning administration support
 
 </li>
 <li>
 Manage
 
 Performance Management administration
 
 activities
 </li>
 <li>
 Handle and resolve
 
 L2 learning-related queries
 
 </li>
 <li>
 Support
 
 content development
 
 and training materials
 </li>
 <li>
 Design and support
 
 gamification initiatives
 
 to enhance learner engagement
 </li>
 <li>
 Contribute to
 
 strategic decision-making and goal setting
 
 </li>
 <li>
 Ensure
 
 physical presence
 
 for kiosks, training sessions, or drives when required
 </li>
 </ul>
 
 
 
 
 
 Language Requirement (Mandatory):
 
 
 
 🔹
 
 One of the following languages at B2 level (spoken &amp; written):
 
 
 <ul>
 <li>
 German
 </li>
 <li>
 French
 </li>
 <li>
 Spanish
 </li>
 <li>
 Italian
 </li>
 <li>
 Portuguese
 </li>
 </ul>
 
 🔹
 
 English: B2 level (spoken &amp; written)
 
 
 
 
 
 
 
 Required Skills &amp; Profile:
 
 
 <ul>
 <li>
 Experience or strong interest in
 
 Learning &amp; Development / Training Operations
 
 </li>
 <li>
 Strong administrative, organizational, and communication skills
 </li>
 <li>
 Ability to manage escalations and work with multiple stakeholders
 </li>
 <li>
 Comfortable working in a fast-paced, on-site environment.
 </li>
 </ul>
 
 📚
 
 Growth and development opportunities
 
 
 
 📩
 
 Interested candidates are encouraged to apply.
 
 
</div>

Learning And Development Specialist (German, French, Spanish, Italian, Portuguese)

PwC Middle East

<div>
 
 About Us
 
 
 
 With offices in 152 countries and nearly 328,000 professionals, we are one of the world&rsquo;s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East&rsquo;s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region&rsquo;s future.
 
 
 
 Line Of Service Overview
 
 
 
 Internal Firm Services (IFS)
 
 
 IFS is a network of specialist support professionals, which includes Clients &amp; Markets, Finance, Human Capital, Marketing &amp; Communications, Office Management, Risk &amp; Quality, Technology, to name a few. Each function plays a vital role in making sure we have all the right resources, services and technology across our business.
 
 
 
 Business Unit Overview
 
 
 
 Human Capital at PwC Middle East is transforming how we deliver people services through Centers of Excellence, drives innovative workforce practices, and leverages seamless, tech-enabled solutions. We unify and standardize HC service delivery while remaining responsive to each Line of Service, fostering a culture rooted in agility, collaboration, integrity, and innovation. Our focus is on creating a future-ready workforce by aligning talent strategies with business goals, enhancing employee experience, and building stronger HC capabilities&mdash;ensuring trust, equity, and operational excellence across the organization.
 
 
 
 How You'll Contribute
 
 
 
 
 Training Program Coordination:
 
 
 
 <ul>
 <li>
 Assist in organizing and scheduling training sessions, workshops, and other learning events.
 </li>
 <li>
 Handle logistics for in-person and virtual training sessions, such as booking rooms, setting up technology, and preparing materials.
 </li>
 <li>
 Maintain training calendars and ensure all employees are aware of upcoming sessions.
 </li>
 <li>
 Assist in organizing Professional Qualifications education for Tax and Legal Services employees by updating the records of the learners, creating statistics to be used by Partners, work closely with the Professional Qualification Lead.
 
 
 </li>
 </ul>
 
 Content Support And Creation
 
 
 
 <ul>
 <li>
 Support the creation and customization of training materials, such as presentations, handouts, and eLearning modules.
 </li>
 <li>
 Update and maintain training content, ensuring it&rsquo;s relevant and in line with organizational goals.
 </li>
 <li>
 Assist in the development of learning resources, including video tutorials, guides, and online assessments.
 
 
 </li>
 </ul>
 
 Learner Support And Communication
 
 
 
 <ul>
 <li>
 Act as a point of contact for employees and managers regarding training needs, course registration, and program queries.
 </li>
 <li>
 Provide support during training sessions, including troubleshooting technical issues or answering questions.
 
 
 </li>
 </ul>
 
 Training Evaluation And Feedback Collection
 
 
 
 <ul>
 <li>
 Administer post-training surveys and collect feedback from participants to gauge the effectiveness of training programs.
 </li>
 <li>
 Compile and analyze feedback data to help improve future training sessions and identify areas of improvement.
 </li>
 <li>
 Support the tracking of employee progress and completion of required learning programs.
 
 
 </li>
 </ul>
 
 Learning Management System (LMS) Support
 
 
 
 <ul>
 <li>
 Update and maintain the organization&rsquo;s LMS, ensuring training records are current and accurate.
 </li>
 <li>
 Monitor employee progress through LMS and assist in troubleshooting any technical issues.
 </li>
 <li>
 Help employees with course registration, tracking, and certification management.
 
 
 </li>
 </ul>
 
 Reporting And Documentation
 
 
 
 <ul>
 <li>
 Maintain accurate records of training activities, including participant attendance, course completion, and evaluation results.
 </li>
 <li>
 Assist in generating regular reports on the progress of L&amp;D initiatives to provide insights to senior L&amp;D leaders.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 A learning mindset and take ownership for your own development.
 </li>
 <li>
 Appreciate diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Adopt habits to sustain high performance and develop your potential.
 </li>
 <li>
 Actively listen, ask questions to check understanding, and clearly express ideas.
 </li>
 <li>
 Seek, reflect, act on, and give feedback.
 </li>
 <li>
 Gather information from a range of sources to analyse facts and discern patterns.
 </li>
 <li>
 Commit to understanding how the business works and building commercial awareness.
 </li>
 <li>
 Learn a nd apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
 </li>
 <li>
 Language Skills - English, Arabic possibly in addition, but not a must
 </li>
 </ul>
</div>

Learning and Development Associate

TTEC

<div>
 Operations Manager - Call Center &ndash; Cairo
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 What You&rsquo;ll be Doing
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 Your accountabilities and activities will include
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
 <ul>
 <li>
 Responsibility for the direct management and development of the junior management team
 </li>
 <li>
 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
 </li>
 <li>
 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
 </li>
 <li>
 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
 </li>
 <li>
 Contributing to the operational elements for new bids and new services
 </li>
 <li>
 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
 </li>
 </ul>
 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 What You Bring to the Role
 
 
 <ul>
 <li>
 A minimum 4 year call center management or equivalent work experience
 </li>
 <li>
 Continuously promote a performance-driven culture and always work towards reaching for amazing
 </li>
 <li>
 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
 </li>
 <li>
 Consistently mentor and inspire others
 </li>
 <li>
 Customer focused mindset
 </li>
 <li>
 Understanding, interpreting, and manipulating data for reporting
 </li>
 <li>
 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
 </li>
 <li>
 Strong people and client leadership and stakeholder management
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Knowledgeable, encouraging, supporting and present leadership
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Operations Manager Call Center

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