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customer learning manager - shared workflows Jobs in Cairo

customer learning manager - shared workflows

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employee life cycle associate manager

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it software development manager

learning and development manager

<div>
 
 
 Key Responsibilities &amp; Accountabilities:
 
 
 
 - Deliver engaging training events and learning solutions using all mediums including: in-class, e-learning, virtual facilitation, and blended techniques.
 
 
 - Coach as required, support development and implementation of employee&rsquo;s Personal Development Plan.
 
 
 - Work with individuals, teams, and functional units to analyse performance gaps and deliver learning solutions that impact critical business needs.
 
 
 - Contribute to the administration and the design of training events and learning solutions.
 
 
 - Deliver learning programs (including workshops and information sessions) to the required business units locally as well as regionally, and potentially to external partners (i.e., brokers).
 
 
 - Maintain a positive learning environment.
 
 
 - Liaise with internal customers and Program Manager to recommend clear solutions in order to address any required development.
 
 
 - Provide feedback and guidance to learners.
 
 
 - Track and monitor participation for all learning solutions including the usage of evaluation tools as means to measure program effectiveness.
 
 
 - Work in partnership with local, regional, and global teams on training processes, programs and initiatives as required to ensure AXA standards and vision are enhanced.
 
 
 - Coach employees and managers to ensure the learning approach including processes and policies are understood and implemented by all employees.
 
 
 - Support the Learning@AXA approach and the development of career-path training plans that align with succession plan initiatives.
 
 
 - Assist in the creation of Development Plans for employees.
 
 
 - Assist in implementing structured career development policies, procedures and programs.
 
 
 - Work in collaboration with HR colleagues to successfully launch new Human Resources processes, systems, and tools.
 
 
 - Develop recommendations and specific action steps to produce positive change within their functional areas and business units.
 
 
 
 
 
 
 Job Specifications:
 
 
 
 
 Qualifications - Education / Certification
 
 
 
 - Bachelor&rsquo;s degree in a relevant field.
 
 
 - 3-5 years of experience in delivering relevant learning solutions.
 
 
 
 
 
 
 Soft Skills &amp; Behavioural Competencies
 
 
 
 - Strong understanding of insurance industry.
 
 
 - Strong knowledge of learning styles, instructional design methodology, and related topics.
 
 
 - Training and facilitation techniques.
 
 
 - Dedication to and contribution to the team&rsquo;s high standard of performance.
 
 
 - Sales and customer service skills.
 
 
 - Strong Communication skills.
 
 
 - Strong Microsoft Office skills.
 
 
 - Good understanding of HR function.
 
</div>

Senior Learning & Development Officer

LSEG

<div>
 As a Customer Learning Manager - Shared Workflows serves as the designer of cross-asset learning for LSEG customers. On any given day you will be collaborating with Subject Matter Experts to script and update customer facing on-demand learning content and ensuring discoverability of such content for LSEG Workspace user base.
 
 
 
 Position type
 
 : individual contributor
 
 
 
 What You&rsquo;ll Do
 
 
 
 Own, maintain and enhance on-demand learning for common workflows and apps shared across LSEG Workspace customer segments.
 
 
 Oversee Sales &amp; Trading onboarding learning in collaboration with other CLMs, drive consistency and coordinate delivery of related webinars globally.
 
 
 Review and creating video and webinar coverage, identify coverage gaps and collaborate with Journey Orchestration team on discoverability and accessibility to target audience.
 
 
 Review attendance stats, view rates &amp; customer feedback. Adjusting learning offering accordingly.
 
 
 Support key programs &amp; initiatives (e.g. customer onboarding, customer certifications).
 
 
 
 What We&rsquo;re Looking For
 
 
 
 3+ years markets experience preferred.
 
 
 3+ years training experience on LSEG solutions and/or customer workflow expertise.
 
 
 
 Fluency in English with clear pronunciation.
 
 
 
 Script writing or video creation/editing skills will be a plus.
 
 
 Undergrad preferred or related, and CFA/ACI designation welcomed.
 
 
 Strong presentation skills and knowledge of outcome-based learning.
 
 
 Enjoys coaching and elevating performance.
 
 
 Proactive, resourceful, attention to detail.
 
 
 
 Strong Excel And AI Usage Skills Preferred.
 
 
 
 
 Why Join Us
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 Constant Learning: 90 Day On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development: Quarterly Connects to ensure you meet your Goals &amp; Objectives.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Customer Learning Manager - Shared Workflows

Emirates NBD

<div>
 <ul>
 <li>
 Facilitate effective communication between training department and all bank staff.
 </li>
 <li>
 Explore new training opportunities with external vendors.
 </li>
 <li>
 Maintain and manage all E-learning systems.
 </li>
 <li>
 Maintain updated system records and database of training courses.
 </li>
 <li>
 Maintain reporting for all training activities (Audit &ndash; Internal reporting - CBE).
 </li>
 <li>
 Ensure that all training logistics are met.
 </li>
 <li>
 Identify the training gaps and present solutions of the adequate training methodologies.
 </li>
 <li>
 Assess the relevance of training programs contents to the business needs.
 </li>
 <li>
 Bachelor's degree in business administration or a relevant discipline.
 </li>
 <li>
 2- 4 years of experience in Learning &amp; Development.
 </li>
 </ul>
 
 
</div>

Learning and Development Specialist - Human Resources

Dandy

<div>
 Dandy is transforming the massive and antiquated dental industry&mdash;an industry worth over $200B. Backed by some of the world&rsquo;s leading venture capital firms, we&rsquo;re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world&mdash;empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
 
 
 
 What We Are Looking For
 
 
 
 Dandy is looking for a Training Manager to adjust, design and develop innovative training and upskilling solutions. You&rsquo;ll use your training and project management skills to create and edit and organize, existing and new curriculum. You will identify gaps in learning tools, and eLearning platforms. Lead the programs to help keep the design operations running smoothly and consistently throughout multiple sites. You will work closely with operations leaders and instructional design teams to align advanced and introductory training to meet and exceed the needs of an ever changing business.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Create, streamline and maintain technical training programs from onboarding new hires through to upskilling.
 </li>
 <li>
 Work closely with the Instructional Design team to ensure all job aids and e-content is up to date and adds value to the learner and/or trainer.
 </li>
 <li>
 Collaborate with operations managers, quality teams, training and other stakeholders to ensure operational needs are met.
 </li>
 <li>
 Develop and implement strategies for upskilling internal designer audiences.
 </li>
 <li>
 Manage timelines and oversee the program lifecycle, including updates, audits, and new training needs.
 </li>
 <li>
 Lead cross-functional efforts to improve onboarding, graduation, ramp goals and more.
 </li>
 <li>
 Lead efforts to streamline training curriculum in an effort to reduce duration of new hire onboarding as well as upskilling
 </li>
 <li>
 Think outside the box to meet the needs of constant operational growth
 </li>
 <li>
 Create and manage the mentor program to ensure success in role upon completion of training efforts for both new and upskilled technicians.
 </li>
 <li>
 Measuring the impact of training programs on employee performance and making data-driven adjustments to improve future programs
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Exceptional time and project management
 </li>
 <li>
 Knowledge of adult learning theory.
 </li>
 <li>
 Exceptional communication skills
 </li>
 <li>
 Strong project management and leadership abilities.
 </li>
 <li>
 Ability to translate complex concepts into simple, actionable information.
 
 
 </li>
 </ul>
 
 Bonus Points For:
 
 
 
 <ul>
 <li>
 CAD/CAM experience
 </li>
 <li>
 Outstanding professional references to share
 </li>
 <li>
 Experience with documentation tools
 </li>
 <li>
 Experience in a fast-paced hyper growth startup environment
 </li>
 <li>
 Experience working with various SMEs to create and edit highly technical topics
 </li>
 <li>
 Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 By joining Dandy, you will be part of a young, creative and dynamic company undergoing rapid growth and transformation into a global market leader.
 
 
 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off&mdash;ensuring our team members are supported no matter where they live and work.
 
 
 Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
 
 
 Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!
</div>

Training Manager, DDC

Concentrix

<div>
 
 The Associate Director of Training will lead the design, execution, and continuous improvement of training programs across multiple lines of business (LOBs) to ensure operational excellence and client satisfaction. This role requires strategic leadership, strong stakeholder management, and expertise in modern learning methodologies within a fast-paced BPO environment.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Develop and implement a comprehensive training strategy aligned with business goals and client KPIs.
 </li>
 <li>
 Partner with Operations, Quality, and Talent Acquisition teams to integrate training into the employee lifecycle.
 </li>
 <li>
 Monitor training performance metrics and ensure alignment with operational objectives.
 </li>
 </ul>
 
 
 Training Operations
 
 
 <ul>
 <li>
 Oversee new hire onboarding, nesting programs, and continuous learning initiatives.
 </li>
 <li>
 Standardize training processes across all sites and programs.
 </li>
 <li>
 Ensure training materials and curricula meet quality standards and client expectations.
 </li>
 </ul>
 
 
 Team Management
 
 
 <ul>
 <li>
 Lead and mentor Training Managers, trainers, and instructional designers.
 </li>
 <li>
 Manage workforce planning, scheduling, and resource allocation for training delivery.
 </li>
 </ul>
 
 
 Innovation &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Introduce modern learning approaches (e-learning, gamification, microlearning).
 </li>
 <li>
 Leverage LMS platforms and analytics to optimize training effectiveness.
 </li>
 <li>
 Stay updated on industry trends and implement best practices.
 </li>
 </ul>
 
 
 Stakeholder &amp; Client Engagement
 
 
 <ul>
 <li>
 Act as the senior point of contact for client training audits and reviews.
 </li>
 <li>
 Present training insights and improvement plans to senior leadership and clients.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in HR, Business Administration, Education, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 
 Experience:
 
 8+ years in training leadership roles within BPO/contact center environments.
 </li>
 <li>
 Proven track record in managing large-scale training operations and teams.
 </li>
 <li>
 Strong knowledge of adult learning principles and digital learning tools.
 </li>
 <li>
 Excellent communication, leadership, and stakeholder management skills.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Proficiency in Learning Management Systems (LMS).
 </li>
 <li>
 Data-driven decision-making and reporting.
 </li>
 <li>
 Ability to manage budgets and optimize resources.
 </li>
 </ul>
 
 
</div>

Associate Director of Training – BPO

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 
 
 
 Learning Experience Designer | MAF Global Solutions | People &amp; Organisation
 
 
 
 
 
 
 Role Summary
 
 
 
 
 
 
 The Learning Experience will focus on the design and development of compelling and innovative learning solutions and experiences that support the business objectives. Reporting to the Learning Studio Manager, this role sits within the Global Solutions L&amp;D function and will provide instructional design expertise and demonstrate excellence in modern learning experience design.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 
 
 
 <ul>
 <li>
 Consult with customers (Operating Companies, Business Units and Functions) to achieve organizational learning objectives to support effective business outcomes
 </li>
 <li>
 Design, develop, test and deploy innovative, effective and highly scalable, global learning solutions for employees across MAF using modern learning technologies and methods
 </li>
 <li>
 Apply design principles used in LXD from interaction design, user experience design, experience design, graphic design, and game design
 </li>
 <li>
 Design, develop and update supplemental training materials such as evaluations, workbooks, lesson plans and surveys.
 </li>
 <li>
 Partner with SMEs to conduct experiments, pilots, observations, and other data collection for evidence of learning impact.
 </li>
 <li>
 Partner with GS L&amp;D operations team to ensure the learning solutions and material can be easily implemented and launched in a timely fashion.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 A demonstrated passion for developing awesome learning experiences with a true appreciation for audience needs, thoughtful design, rapid development, attention to details and a keen focus on the learning experience.
 </li>
 <li>
 Ability to translate content into a visual, multimedia experience, leveraging graphics, motion graphics, audio and visual design skills.
 </li>
 <li>
 Ability to form and engage in productive partnerships with critical internal stakeholders and subject matter experts.
 </li>
 <li>
 Very good command of the English language.
 </li>
 <li>
 Bachelor&rsquo;s Degree or 3 or more years of relevant working experience.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Learning Experience Designer

noon

<div>
 
 
 Job title: Associate Product Manager
 
 
 
 
 Location: Noon Egypt, New Cairo
 
 
 
 
 Reporting to: Product Manager
 
 
 
 
 
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, Noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. Noon is a work in progress; we&rsquo;re six years in, but only 5% done. Noon&rsquo;s mission: every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 Product Management lies at the crossroads of technology, business, and user experience. It involves the strategic planning, execution, and continuous improvement of products to meet and exceed customer needs, drive growth, and sustain competitive advantage.
 
 As a Product Manager
 
 , you will navigate through complex challenges, leveraging your technical background, analytical skills, and customer insights to deliver solutions that truly make a difference.
 
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Discovery process: engage continuously with users, stakeholders, designers, and engineering colleagues to discover and develop solutions that deliver significant product and business impact. Your goal is to create solutions that are valuable to users, usable in design, feasible from an engineering perspective, and viable for the business.
 </li>
 <li>
 Requirements and features development: gather and analyze feedback from customers, stakeholders, and your team to define requirements, features, and end products that align with noon&rsquo;s vision and goals.
 </li>
 <li>
 Technical knowledge: maintain a strong passion for technology, with knowledge in SQL, HTML/CSS, APIs, and understanding of your domain's architecture. Be familiar with the differences between backend and frontend technologies.
 </li>
 <li>
 User experience: work collaboratively with product designers to deliver intuitive and valuable customer experiences, understanding and contributing to UX practices.
 </li>
 <li>
 Documentation: write clear product requirement documents (PRDs) and user stories, ensuring all documentation is up to date and serves as a reliable source of information.
 </li>
 <li>
 Analytical: identify and understand the key user metrics and business KPIs of your domain. Build dashboards to monitor these KPIs and make data-backed decisions.
 </li>
 <li>
 Data-driven decision making: champion a data-driven approach to product development by leveraging both qualitative and quantitative research methods to uncover and address customer needs effectively.
 </li>
 <li>
 Performance tracking: define key performance indicators (KPIs) for user-facing commerce experiences, platforms, and services. Ensure accurate instrumentation for tracking progress against these goals, enabling informed decision-making and continuous improvement.
 </li>
 <li>
 Execution excellence: demonstrate outstanding capabilities in specifications, planning, development, reflection, measuring, learning, and communication. Your ability to execute flawlessly will be paramount.
 </li>
 <li>
 Rollout strategy: independently ship features and demonstrate their measured impact with minimal guidance. Develop rollout plans based on stakeholder input, ensuring all parties are aware of their roles and responsibilities. Coordinate with stakeholders throughout the rollout process and create necessary training materials or SOPs.
 </li>
 <li>
 Support engagement: be hands-on with support to gain insights into product usage and identify areas for improvement. Maintain an overview of your team/domain support SLAs.
 </li>
 <li>
 Commercial acumen: understand the commercial objectives of your domain and how it fits within the wider context of noon. Recognize the importance of aligning product solutions with business goals.
 </li>
 <li>
 Cross-functional collaboration: work alongside the growth, engineering, creative, and design teams to transform the product vision into tangible prototypes and mockups, ensuring that every product or feature launched exceeds user expectations.
 </li>
 <li>
 Agile team leadership: lead a cross-functional agile team, including engineers, product designers, and application support personnel, to deliver exceptional customer experiences that set the standard in the industry.
 </li>
 <li>
 Road mapping: collaborate with senior PMs to prioritize product decisions and manage the product roadmap with varying degrees of confidence over different time frames.
 </li>
 <li>
 Product strategy and evangelism: contribute to the long-term direction and strategy of the product, inspiring stakeholders and customers with the vision of the future.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelors in Computer Science, Computer Engineering, Information Technology, Data Science or a similar field.
 </li>
 <li>
 Passion for product management: Show a deep understanding of the product development lifecycle and agile methodologies through studies, internships, or personal projects.
 </li>
 <li>
 Independent and self-directed: Navigate complex projects independently, showcasing problem-solving skills and ownership.
 </li>
 <li>
 Communication and influence: Possess exceptional skills in leading through influence and communicating technical issues to diverse audiences.
 </li>
 <li>
 Technical proficiency: Engage with technical aspects of product development, including analytics dashboards and understanding front-end tweaks.
 </li>
 <li>
 Bias for action: Favor action over inaction, learning by doing in the face of uncertainty.
 </li>
 <li>
 Taking initiative: Anticipate needs, think ahead, and take on work proactively.
 </li>
 <li>
 Resourcefulness: Identify what you need and actively seek answers, especially in a dynamic environment like Noon.
 </li>
 <li>
 Influence: Excel in persuading and guiding stakeholders and colleagues across disciplines from the start.
 </li>
 <li>
 Learning / growth mindset: Embrace constant learning and view setbacks as growth opportunities.
 </li>
 <li>
 Judgement / intuition: Make informed decisions and back them with rationale.
 </li>
 <li>
 Courage: Undertake new challenges and accept the risk of failure that comes with innovation.
 </li>
 <li>
 High agency: Overcome obstacles to achieve your objectives.
 </li>
 <li>
 Curiosity: Approach learning and work with humility, focusing on what&rsquo;s best for the problem, users, and product.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 
 &lsquo;noon isn&rsquo;t for everyone. And that&rsquo;s okay.&rsquo; This is one of our core operating principles.
 
 
 
 
 
 We're looking for resourceful doers. Thinkers who are both creative and analytical. Problem solvers who are enthusiastic about delivering results. Our ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy and often ambiguous environment.
 
 
 
 
 
 If the above values resonate with you, then noon might be the place for you.
 
</div>

Associate Product Manager

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