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rr-0203072 - sr analyst iii software engineering Jobs in Riyadh

rr-0203072 - sr analyst iii software engineering

level 2 support engineer

DXC Technology

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Job Summary
 <br/>
 <br/>
 The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Issue Investigation &amp; Resolution
 <br/>
 <br/>
 Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
 <br/>
 <br/>
 Reproduce issues in test/staging environments to identify bugs or misconfigurations.
 <br/>
 <br/>
 Conduct detailed log analysis, SQL/database checks, and API validation.
 <br/>
 <br/>
 Incident Management
 <br/>
 <br/>
 Classify and prioritize incidents based on severity and business impact.
 <br/>
 <br/>
 Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
 <br/>
 <br/>
 Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
 <br/>
 <br/>
 User Support &amp; Communication
 <br/>
 <br/>
 Communicate with business users or clients to gather additional information when needed.
 <br/>
 <br/>
 Provide workarounds or solutions while permanent fixes are being developed.
 <br/>
 <br/>
 Maintain knowledge base and support documentation.
 <br/>
 <br/>
 Technical Tasks
 <br/>
 <br/>
 Prepare scripts or SQL queries to validate data or resolve issues.
 <br/>
 <br/>
 Perform basic configuration changes or updates in non-production environments.
 <br/>
 <br/>
 Conduct release verification and smoke testing after deployments.
 <br/>
 <br/>
 Continuous Improvement
 <br/>
 <br/>
 Analyze recurring issues to suggest long-term fixes or enhancements.
 <br/>
 <br/>
 Provide feedback to development/QA teams to improve application stability and usability.
 <br/>
 <br/>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 Technical Skills:
 <br/>
 <br/>
 Strong understanding of various technologies (Java, .net and visual basic)
 <br/>
 <br/>
 Experience with web application architectures (e.g., client/server, REST APIs).
 <br/>
 <br/>
 Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
 <br/>
 <br/>
 Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
 <br/>
 <br/>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 Strong analytical and problem-solving skills.
 <br/>
 <br/>
 Excellent communication and documentation abilities.
 <br/>
 <br/>
 Ability to work independently and under pressure.
 <br/>
 <br/>
 Communication: Slack, Microsoft Teams, Email
 <br/>
 <br/>
 Code/CI: Git, Jenkins, GitHub Actions
 <br/>
 <br/>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 <br/>
 <br/>
 <strong>
  Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 </strong>
 here
 <strong>
  <em>
   .
  </em>
 </strong>
</div>


RR-0203072 - Sr Analyst III Software Engineering

<div><p><b>Job Description:</b></p><h1 class="jobSectionHeader"><b>
Job Summary</b></h1><h1 class="jobSectionHeader"><b>
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.</b></h1><h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><h1 class="jobSectionHeader"><b>
Issue Investigation &amp; Resolution</b></h1><h1 class="jobSectionHeader"><b>
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.</b></h1><h1 class="jobSectionHeader"><b>
Reproduce issues in test/staging environments to identify bugs or misconfigurations.</b></h1><h1 class="jobSectionHeader"><b>
Conduct detailed log analysis, SQL/database checks, and API validation.</b></h1><h1 class="jobSectionHeader"><b>
Incident Management</b></h1><h1 class="jobSectionHeader"><b>
Classify and prioritize incidents based on severity and business impact.</b></h1><h1 class="jobSectionHeader"><b>
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.</b></h1><h1 class="jobSectionHeader"><b>
Collaborate with L1 and L3 teams during major incidents and post-incident reviews.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>User Support &amp; Communication</b></h1><h1 class="jobSectionHeader"><b>
Communicate with business users or clients to gather additional information when needed.</b></h1><h1 class="jobSectionHeader"><b>
Provide workarounds or solutions while permanent fixes are being developed.</b></h1><h1 class="jobSectionHeader"><b>
Maintain knowledge base and support documentation.</b></h1><h1 class="jobSectionHeader"><b>
Technical Tasks</b></h1><h1 class="jobSectionHeader"><b>
Prepare scripts or SQL queries to validate data or resolve issues.</b></h1><h1 class="jobSectionHeader"><b>
Perform basic configuration changes or updates in non-production environments.</b></h1><h1 class="jobSectionHeader"><b>
Conduct release verification and smoke testing after deployments.</b></h1><h1 class="jobSectionHeader"><b>
Continuous Improvement</b></h1><h1 class="jobSectionHeader"><b>
Analyze recurring issues to suggest long-term fixes or enhancements.</b></h1><h1 class="jobSectionHeader"><b>
Provide feedback to development/QA teams to improve application stability and usability.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>Skills &amp; Qualifications</b></h1><h1 class="jobSectionHeader"><b>
Technical Skills:</b></h1><h1 class="jobSectionHeader"><b>
Strong understanding of various technologies (Java, .net and visual basic)</b></h1><h1 class="jobSectionHeader"><b>
Experience with web application architectures (e.g., client/server, REST APIs).</b></h1><h1 class="jobSectionHeader"><b>
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.</b></h1><h1 class="jobSectionHeader"><b>
Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>Soft Skills:</b></h1><h1 class="jobSectionHeader"><b>
Strong analytical and problem-solving skills.</b></h1><h1 class="jobSectionHeader"><b>
Excellent communication and documentation abilities.</b></h1><h1 class="jobSectionHeader"><b>
Ability to work independently and under pressure.</b></h1><h1 class="jobSectionHeader"><b>
Communication: Slack, Microsoft Teams, Email</b></h1><h1 class="jobSectionHeader"><b>
Code/CI: Git, Jenkins, GitHub Actions</b></h1><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p><b>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</b> here<b><i>.</i></b></p></div><p></p>

Takamol Holding

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Level 2 support for application incidents, working closely with customer support and engineering teams to ensure timely resolution.
  </li>
  <li>
   Monitor system performance and application health using tools like Prometheus, Grafana, Datadog, or similar.
  </li>
  <li>
   Perform root cause analysis and post-incident reviews to improve system reliability.
  </li>
  <li>
   Work with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability.
  </li>
  <li>
   Develop and maintain support documentation, runbooks, and knowledge base articles.
  </li>
  <li>
   Participate in an on-call rotation and help reduce operational toil through automation and tooling.
  </li>
  <li>
   Collaborate with cross-functional teams to improve overall system reliability, performance, and security.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
  </li>
  <li>
   1&ndash;3 years of experience in software engineering, systems administration, DevOps, or site reliability engineering.
  </li>
  <li>
   Familiarity with Linux-based systems and scripting languages (e.g., Bash, Go).
  </li>
  <li>
   Basic understanding of monitoring and alerting concepts.
  </li>
  <li>
   Strong troubleshooting and analytical skills.
  </li>
  <li>
   Good communication skills and ability to collaborate across teams
  </li>
 </ul>
</div>


Site Reliability Engineer Specialist

Engie

<div></div><div><div><div><div><div><div><div><div><div><div><div><b>Position Overview &ndash; Purpose of the Role</b></div></div></div><div><br>
<div>
<div>The HVAC Foreman will be responsible for overseeing the day-to-day execution of HVAC-related activities on site, ensuring compliance with safety, quality, and technical standards. Reporting to the Construction Engineer, this role plays a key part in implementing energy efficiency measures, coordinating site teams, and ensuring smooth and safe operations across multiple retrofit and construction sites. A strong control on Health, Safety, and Environment (HSE) compliance, and important role of the supervisor acting as ambassador of ENGIE&rsquo;s safety culture.</div></div></div><div></div><div><br>
<div>
<div><b>Roles and Responsibilities</b></div></div></div><div><br>
<div>
<div><b>Site Supervision &amp; Execution</b></div>
<ul>
<li>Supervise HVAC installation works including chillers, AHUs, DX units, package units, ductwork, piping, Lighting, VFDs&hellip;</li>
<li>Ensure works are executed as per approved technical and design documents such as drawings, method statements, and specifications.</li>
<li>Monitor daily site activities and ensure alignment with project schedule and milestones.</li>
<li>Coordinate with subcontractors and site technicians to ensure timely and quality execution.</li>
<li>Coordinate with PM and Construction Engineer all the activities and follow up the approved shutdowns plans,</li>
</ul>
<div><b>Health, Safety &amp; Environment (HSE)</b></div>
<ul>
<li>Implement all the permit to work process, LOTO, POWRA</li>
<li>Enforce HSE policies and procedures on site.</li>
<li>Conduct daily toolbox talks and ensure proper use of PPE.</li>
<li>Report safety observations and incidents to the Construction Engineer and HSE team.</li>
<li>Support implementation of corrective actions and safety improvements.</li>
<li>Report and investigate any incidents.</li>
</ul>
<div><b>Quality Assurance &amp; Documentation</b></div>
<ul>
<li>Inspect ongoing works and ensure compliance with quality standards.</li>
<li>Raise inspection requests and coordinate with QA/QC and client representatives.</li>
<li>Identify and report non-conformities and support resolution.</li>
</ul>
<div><b>Technical Support</b></div>
<ul>
<li>Follow approved construction methodologies and coordinate with other disciplines/contractors/ subcontractors prior to construction.</li>
<li>Supervise resolution of site-level technical issues in coordination with the construction engineer and project manager.</li>
<li>Assist in reviewing material submittals and shop drawings.</li>
<li>Participate in testing, commissioning, and client inspections.</li>
</ul>
<div><b>Planning &amp; Logistics</b></div>
<ul>
<li>Manage material deliveries and site inventory.</li>
<li>Coordinate with the planning team to align site activities with project milestones.</li>
<li>Ensure proper storage on site.</li></ul></div><br>
</div><br>
<div><div><div><b>Requirements</b></div></div></div><br>
<div>
<div><ul><li>7 to 10 years of experience in HVAC construction and site execution, preferably in energy efficiency or retrofit projects.</li>
<li>Strong communication and reporting skills.</li>
<li>Strong understanding of HSE regulations and experience in implementing safety protocols.</li>
<li>Experience with commissioning and handover of HVAC systems.</li>
<li>Familiarity with KSA building codes and international standards (ASHRAE, SMACNA, etc.).</li>
<li>Familiarity with project management tools and reporting systems.</li>
<li>Experience in managing a site team</li>
</ul></div></div><br>
</div></div></div></div></div></div><div></div><div><div><div><div><b>Business Unit: </b>LEI RoW
</div></div></div></div><div><div><div><div><b>Division: </b>LEI RoW AMEA - KSA
</div></div></div></div><div><div><div><div><b>Legal Entity: </b>ENGIE Energy Services Saudi Limited
</div></div></div></div><div><div><div><div><b>Professional Experience: </b>Skilled ( &gt;3 experience &lt;15 years)
</div></div></div></div><div><div><div><div><b>Education Level: </b>Technical College Diploma
</div></div></div></div><div><div><div><p>Why this matters to us</p>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div></div>

HVAC Foreman

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  We are currently looking for:
  <br/>
  <br/>
 </strong>
 <strong>
  Platform Delivery Manager &ndash; Associate Manager
  <br/>
  <br/>
 </strong>
 <strong>
  Job location:
 </strong>
 onsite in Riyadh
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 Responsible for the
 <strong>
  end-to-end platform delivery
 </strong>
 within a single strategic account, ensuring operational excellence, technical leadership, and customer satisfaction. This role requires strong expertise in
 <strong>
  Linux (optional AIX), Windows Server, enterprise storage, virtualization (VMware)
 </strong>
 , and
 <strong>
  cloud platforms
 </strong>
 , with additional value placed on experience with
 <strong>
  OpenShift
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Platform Ownership &amp; Delivery
  </li>
  <ul>
   <li>
    Act as the primary point of contact for platform services within the account, ensuring consistent delivery and alignment with customer expectations
   </li>
   <li>
    Lead coordination across infrastructure towers including compute, storage, virtualization, and cloud services to ensure seamless operations
   </li>
   <li>
    Drive integration and optimization of platform-related processes across delivery teams and customer stakeholders
   </li>
  </ul>
  <li>
   Technical Leadership
  </li>
  <ul>
   <li>
    Oversee platform operations with a focus on Linux systems administration, Windows Server, storage infrastructure (EMC, etc.), virtualization technologies (VMware), and cloud environments (e.g., Azure, GCP)
   </li>
   <li>
    Ensure services are delivered in accordance with Service Level Objectives (SLOs) and Service Level Agreements (SLAs), following ITIL/ITSM standards
   </li>
   <li>
    Support and lead platform-related change management and transformation projects, including migrations, upgrades, and cloud adoption
   </li>
  </ul>
  <li>
   Resource &amp; Capacity Planning
  </li>
  <ul>
   <li>
    Collaborate with delivery leads to identify and allocate technical resources for platform operations and initiatives
   </li>
   <li>
    Conduct capacity planning to optimize resource utilization and reduce operational overhead
   </li>
  </ul>
  <li>
   Process Optimization
  </li>
  <ul>
   <li>
    Continuously assess and improve platform delivery processes to enhance scalability, reliability, and customer satisfaction
   </li>
   <li>
    Support planning and execution of work migration and platform consolidation efforts within the account
   </li>
  </ul>
  <li>
   Stakeholder Engagement
  </li>
  <ul>
   <li>
    Participate in operational and steering committee meetings with account stakeholders
   </li>
   <li>
    Maintain strong communication with Account Delivery Managers (ADM), Client Managers, and Service Executives to align platform strategy with business goals
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education &amp; Experience
  </li>
  <ul>
   <li>
    Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (advanced degree is a plus)
   </li>
   <li>
    8+ years of experience in IT infrastructure or platform management, with at least 2 years in a leadership role
   </li>
   <li>
    3+ years in outsourcing or managed services environments, preferably within a single-account delivery model
   </li>
  </ul>
  <li>
   Technical Skills
  </li>
  <ul>
   <li>
    Strong hands-on experience with Linux systems (e.g., Red Hat); AIX knowledge is a plus
   </li>
   <li>
    Experience with Windows Server administration and integration
   </li>
   <li>
    Solid understanding of enterprise storage technologies (EMC, etc.)
   </li>
   <li>
    Proficiency in virtualization platforms, especially VMware
   </li>
   <li>
    Experience with cloud platforms (e.g., Azure, GCP) including IaaS and platform services
   </li>
   <li>
    Familiarity with infrastructure operations, service desk processes, and ITIL frameworks
   </li>
   <li>
    Experience with OpenShift is a plus
   </li>
  </ul>
  <li>
   Soft Skills
  </li>
  <ul>
   <li>
    Excellent communication, negotiation, and stakeholder management skills
   </li>
   <li>
    Strong customer and service orientation
   </li>
   <li>
    Fluent in English (oral and written)
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Certifications (Preferred)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Red Hat Certified Engineer (RHCE) or equivalent
  </li>
  <li>
   VMware Certified Professional (VCP)
  </li>
  <li>
   Microsoft Certified: Azure Administrator Associate or Google Cloud Certified: Associate Cloud Engineer
  </li>
  <li>
   ITIL Foundation or higher
  </li>
  <li>
   CompTIA Server+, Cloud+, or similar
   <br/>
   <br/>
  </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 <br/>
 <br/>
 <strong>
  Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 </strong>
 here
 <strong>
  <em>
   .
  </em>
 </strong>
</div>


Platform Delivery Manager – Associate Manager

Siemens Healthineers

<div><div><div><div><div><div><b>Job ID
</b></div><div>481624
</div></div><div><div><b>Posted since
</b></div><div>15-Oct-2025
</div></div><div><div><b>Organization
</b></div><div>Siemens Healthineers
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Healthcare Limited
</div></div><div><div><b>Experience level
</b></div><div>Mid-level Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Riyadh - Ar Riyad - Saudi Arabia
</li></ul></div></div></div></div></div><div><div><div><div><div><div><p>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
</p><p>Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
</p><div>Apply now for the position of Customer Service Sales Engineer - Saudization based in Jeddah, KSA and you will prepare service quotations, renewals, and spare part proposals for imaging systems (CT, MRI, X-ray, MI, etc.).</div></div><div></div><div><br>
The Customer Service Sales Engineer Imaging provides internal sales and operational support to the Customer Service team, focusing on service contracts, quotations, and distribution coordination for imaging equipment. The role ensures smooth back-office operations that enable field engineers and sales teams to deliver high-quality service to healthcare customers.</div><div></div><div><b><br>
Key Responsibilities</b></div><div></div><ul><li><br>
Prepare service quotations, renewals, and spare part proposals for imaging systems (CT, MRI, X-ray, MI, etc.).</li><li>Coordinate with field service engineers to plan and distribute workloads efficiently based on customer priorities.</li><li>Support contract execution, order entry, and service agreement tracking in line with Siemens Healthineers processes.</li><li>Maintain and update installed base data, ensuring accuracy in SAP and CRM systems.</li><li>Liaise with logistics, finance, and operations to ensure timely delivery and invoicing of service-related activities.</li><li>Provide analytical and administrative support for service business reporting and forecasting.</li><li>Ensure compliance with internal policies and contribute to overall customer satisfaction and business efficiency.</li></ul><div></div><div><b><br>
Your Expertise:</b></div><div></div><div><br>
<ul><li>
Education: Bachelor&rsquo;s degree in Biomedical Engineering.</li><li>
Minimum 2&ndash;3 years of experience in customer service or technical support within the medical imaging field.</li><li>
Good technical knowledge of imaging systems and spare parts.</li><li>
Strong organizational and coordination skills.</li><li>
Proficiency in SAP, CRM, and MS Office applications.</li><li>
Excellent communication in English and Arabic.</li><li>
Detail-oriented, customer-focused, and able to work under pressure.</li></ul><div><br>
<p></p><br>
<p><b>Who we are:</b></p><p><br>
<br>
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.</p>
<p></p><p><b>How we work:</b></p><p><br>
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at</p>
<p></p><p>As an equal opportunity employer, we welcome applications from individuals with disabilities.</p><br>
<br>
<p>We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.</p>
<p><b>To all recruitment agencies:</b>
</p><div>Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.</div></div></div></div></div></div></div></div></div>

Customer Service Sales Engineer - Saudization

Zak Solutions for Computer Systems

<div>
 <p>
  <strong>
   <u>
    Position Overview
   </u>
  </strong>
 </p>
 <p>
  The Infrastructure Presales Engineer plays a key role in supporting the sales team by providing technical expertise, solution design, and architecture guidance across Lenovo, Dell, and HP solutions; VMware virtualization; backup solutions; Nutanix HCI; Microsoft enterprise solutions; and Red Hat technologies.
 </p>
 <p>
  This role interacts with customers to understand their technical and business needs, converts those needs into customized infrastructure solutions, and artfully communicates these solutions. As a trusted advisor, the engineer will make sure that the solutions are cost-effective, scalable, meet customer needs, and adhere to industry best practices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibility:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with account managers and business development teams to qualify opportunities and define technical solution strategies.
  </li>
  <li>
   Engage directly with customers to gather requirements, assess infrastructure environments, and identify challenges.
  </li>
  <li>
   Design and propose solutions leveraging Lenovo servers, storage, and management tools, VMware, Nutanix, Microsoft, and Red Hat technologies.
  </li>
  <li>
   Create and deliver technical presentations, demos, and proof-of-concepts (POCs) to showcase proposed solutions.
  </li>
  <li>
   Prepare solution architecture documents, high-level designs (HLD), and bills of materials (BOM).
  </li>
  <li>
   Respond to RFPs, RFQs, and tenders with detailed technical content.
  </li>
  <li>
   Work closely with vendors (Lenovo, VMware, Nutanix, Microsoft, and Red Hat) to align solutions with the latest offerings and certifications.
  </li>
  <li>
   Provide guidance on sizing, scalability, and performance optimization for infrastructure solutions.
  </li>
  <li>
   Support handovers to post-sales/delivery teams, ensuring smooth transition and project execution.
  </li>
  <li>
   Stay updated on emerging technologies, industry trends, and competitor offerings.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications &amp; Skills
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in information technology, computer science, or related field.
  </li>
  <li>
   5+ years of IT infrastructure experience, with at least 2+ years in presales, solution architecture, or consulting.
  </li>
  <li>
   Strong background in Lenovo, Dell, HP, Veritas, VMware, Nutanix, Microsoft, and Red Hat technologies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Expertise
  </strong>
 </p>
 <ul>
  <li>
   Lenovo: ThinkSystem servers, storage arrays, and XClarity management.
  </li>
  <li>
   VMware: vSphere, vSAN, Horizon VDI, NSX, and VMware Cloud Foundation.
  </li>
  <li>
   Nutanix: AHV, Prism Central, cluster sizing, capacity planning.
  </li>
  <li>
   Microsoft: Windows Server, Active Directory, M365, Azure hybrid cloud.
  </li>
  <li>
   Red Hat: RHEL, Ansible, and OpenShift (advantage).
  </li>
  <li>
   Sizing and capacity planning for compute, storage, networking, and virtualization.
  </li>
  <li>
   Strong understanding of hybrid cloud, disaster recovery, and data protection strategies.
  </li>
  <li>
   Familiarity with ITIL and enterprise IT service frameworks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft Skills
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication, presentation, and customer engagement skills.
  </li>
  <li>
   Ability to translate complex technical concepts into business language.
  </li>
  <li>
   Strong documentation and proposal writing skills.
  </li>
  <li>
   Collaborative mindset with sales teams and technical delivery teams.
  </li>
  <li>
   Ability to manage multiple opportunities simultaneously and prioritize effectively.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   Lenovo Data Center Sales Professional / Technical Sales Professional.
  </li>
  <li>
   VMware VCP/VCAP (ideally with presales specialization).
  </li>
  <li>
   Nutanix Certified Professional (NCP) or Nutanix Certified Advanced Professional (NCAP).
  </li>
  <li>
   Microsoft Certified: Azure Solutions Architect Expert.
  </li>
  <li>
   Red Hat Certified Engineer (RHCE) / Specialist.
  </li>
  <li>
   ITIL Foundation (advantage).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    # Only the relevant application will be viewed, and for the relevant candidate, please attach your updated resume &amp; bachelor's degree certificate and a copy of your professional certificates in order to arrange the interview.
   </em>
  </strong>
 </p>
 <p>
  <strong>
   <em>
    You Can also send it to email: zakrecruitment@zakq8.com.
   </em>
  </strong>
 </p>
</div>


Infrastructure Presales Engineer - KSA

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