guest experience expert

customer service agent

front office duty manager

front office receptionist

guest experience expert - front office Jobs in Jeddah

guest experience expert - front office

lifestyle front desk agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25193521<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia, 23613<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
</div><i>&#47700;&#47532;&#50612;&#53944; &#51064;&#53552;&#45236;&#49492;&#45328;&#51008; &#44592;&#54924; &#44512;&#46321; &#44256;&#50857;&#51452;&#47196;&#49436; &#47784;&#46160;&#47484; &#54872;&#50689;&#54616;&#44256; &#44592;&#54924;&#50640; &#45824;&#54620; &#51217;&#44540;&#49457;&#51012; &#51228;&#44277;&#54616;&#44592; &#50948;&#54644; &#52572;&#49440;&#51012; &#45796;&#54616;&#44256; &#51080;&#49845;&#45768;&#45796;. &#50864;&#47532;&#45716; &#51649;&#50896; &#44060;&#44060;&#51064;&#51032; &#44256;&#50976;&#54620; &#48176;&#44221;&#51012; &#44032;&#52824; &#51080;&#44172; &#50668;&#44592;&#44256; &#51316;&#51473;&#54616;&#45716; &#54872;&#44221;&#51012; &#51201;&#44537;&#51201;&#51004;&#47196; &#51312;&#49457;&#54633;&#45768;&#45796;. &#50864;&#47532;&#51032; &#52572;&#45824; &#44053;&#51216;&#51008; &#51649;&#50896;&#46308;&#51032; &#47928;&#54868;, &#51116;&#45733;, &#44221;&#54744;&#51060; &#54413;&#48512;&#54616;&#44172; &#50612;&#50864;&#47084;&#51256; &#51080;&#45796;&#45716; &#51216;&#51077;&#45768;&#45796;. &#50864;&#47532;&#45716; &#51109;&#50528;&#51064;, &#51116;&#54693;&#44400;&#51064; &#48143; &#44288;&#47144; &#48277;&#47456;&#51060; &#48372;&#54840;&#54616;&#45716; &#44592;&#53440; &#47784;&#46304; &#44592;&#51456;&#51012; &#54252;&#54632;&#54616;&#50668;, &#50612;&#46496;&#54620; &#48372;&#54840; &#45824;&#49345; &#44592;&#51456;&#50640; &#45824;&#54644;&#49436;&#46020; &#52264;&#48324;&#54616;&#51648; &#50506;&#44592; &#50948;&#54644; &#52572;&#49440;&#51012; &#45796;&#54616;&#44256; &#51080;&#49845;&#45768;&#45796;.</i>
<p></p><p>&#50640;&#46356;&#49496; &#54840;&#53588;(EDITION Hotels)&#51060; &#54840;&#49828;&#54588;&#53448;&#47532;&#54000; &#49464;&#44228;&#50640;&#49436; &#50756;&#51204;&#55176; &#49352;&#47196;&#50868; &#44221;&#54744;&#51012; &#49440;&#49324;&#54624; &#49688; &#51080;&#50632;&#45912; &#44148; &#48512;&#54000;&#53356; &#54840;&#53588;&#47532;&#50612; &#51060;&#50504; &#49800;&#47112;&#44144;(Ian Schrager)&#51032; &#52380;&#51116;&#51201;&#51064; &#49440;&#44204;&#51648;&#47749;&#50640; &#49464;&#44228;&#51201; &#49688;&#51456;&#51032; &#47085;&#49492;&#47532; &#54840;&#53588; &#49436;&#48708;&#49828;&#47484; &#51228;&#44277;&#54624; &#49688; &#51080;&#45716; &#45733;&#47141;&#44284; &#47700;&#47532;&#50612;&#53944; &#51064;&#53552;&#45236;&#49492;&#45328;(Marriott International)&#51032; &#44544;&#47196;&#48268; &#50689;&#54693;&#47141;&#51060; &#44208;&#54633;&#46104;&#50632;&#44592; &#46412;&#47928;&#51077;&#45768;&#45796;. &#50640;&#46356;&#49496; &#54840;&#53588;&#51008; &#49464;&#47144;&#48120;&#50752; &#44060;&#49457;, &#50756;&#48317;&#51452;&#51032;&#50752; &#44060;&#51064;&#51452;&#51032;, &#54200;&#50504;&#54632;&#44284; &#52852;&#47532;&#49828;&#47560;&#51201; &#47588;&#47141; &#49324;&#51060;&#50640;&#49436; &#49452;&#49464;&#54620; &#44512;&#54805;&#44048;&#51012; &#50976;&#51648;&#54616;&#47732;&#49436; &#46160; &#49464;&#44228;&#51032; &#51109;&#51216;&#51012; &#47784;&#46160; &#51228;&#44277;&#54633;&#45768;&#45796;. &#51060; &#48652;&#47004;&#46300;&#45716; &#53252;&#47532;&#54000;&#50752; &#46021;&#52265;&#49457;, &#44536;&#47532;&#44256; &#46356;&#51088;&#51064;&#44284; &#49436;&#48708;&#49828;&#51032; &#50864;&#49688;&#49457;&#50640; &#45824;&#54644; &#51060;&#54644;&#54616;&#44256;, &#51060;&#47484; &#51228;&#54620; &#50630;&#51060; &#47784;&#46160; &#45572;&#47532;&#44256;&#51088; &#54616;&#45716;, &#49464;&#47144;&#46104;&#44256; &#49885;&#44204;&#51060; &#54413;&#48512;&#54620; &#49548;&#48708;&#51088;&#47484; &#53440;&#44191;&#51004;&#47196; &#54633;&#45768;&#45796;. &#51060;&#46308;&#51008; &#44288;&#49845;&#51012; &#53440;&#54028;&#54616;&#47732;&#49436;&#46020; &#53441;&#50900;&#54632;&#51060; &#48731;&#45208;&#45716; &#54056;&#53412;&#51648;&#47196; &#50756;&#49457;&#46108; &#53468;&#46020;&#50752; &#45712;&#45196;&#51012; &#50836;&#44396;&#54633;&#45768;&#45796;.<br>
</p><div>
<br>
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<br>
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Lifestyle Front Desk Agent

Shangri-La Group

<div>
 <strong>
  Find Your Shangri-La in Shangri-La
  <br/>
  <br/>
 </strong>
 <strong>
  Shangri-La Jeddah
  <br/>
  <br/>
 </strong>
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 <br/>
 <br/>
 <ul>
  <li>
   203 stylish rooms and suites plus 17 luxury serviced apartments.
  </li>
  <li>
   5 restaurants and lounges, including the legendary Shang Palace
  </li>
  <li>
   Convenient for Jeddah&rsquo;s popular landmarks and Red Sea Mall
  </li>
  <li>
   116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Front Office Duty Manager is responsible for rooms&rsquo; inventory and ensuring that guests&rsquo; requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms&rsquo; preparation. Also supervises the Front Desk.
 <br/>
 <br/>
 <strong>
  As a Front Office Duty Manager, we rely on you to,
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervises all Front Office Service by making sure that these services are available and carried out with efficiency.
  </li>
  <li>
   To have knowledge of the operational systems at Front Office.
  </li>
  <li>
   Oversees and directs all aspects of Front Office and Guest Services areas.
  </li>
  <li>
   To have knowledge of Shangri&hyphen;La&rsquo;s standard operating policies and procedures.
  </li>
  <li>
   Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
  </li>
  <li>
   To have knowledge of Shangri&hyphen;La&rsquo;s Programmes e.g. Golden Circle, FFP, Guest History.
  </li>
  <li>
   Builds relationship with guests to delight and gain loyalty.
  </li>
  <li>
   Supervises Front Office operation and workflow to maximize guests&rsquo; satisfaction.
  </li>
  <li>
   Conducts training of new staff when necessary.
  </li>
  <li>
   Ensures that &ldquo;shift reports&rdquo; are printed and &ldquo;Traces&rdquo; are followed up accordingly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Are Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 2 years as Assistant Front Office Manager in an international class hotel
  </li>
  <li>
   Takes ownership and initiative
  </li>
  <li>
   Ability to lead a team
  </li>
  <li>
   Communicates and writes with fluency in English (as well as the Arabic language)
  </li>
  <li>
   Pleasant, friendly, and cheerful attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A workplace that values your passion and supports self-realization and personal growth.
  </li>
  <li>
   Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
  </li>
  <li>
   Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
  </li>
  <li>
   Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
   <br/>
   <br/>
  </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 <br/>
 <br/>
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 <br/>
 <br/>
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
</div>


Front Office Duty Manager

Azad Properties

<div><p>We are seeking a well-organised and personable individual to join our real estate organisation as a Receptionist. In this pivotal role, you will be the first point of contact for visitors, clients, and colleagues, ensuring a welcoming and professional environment at our front desk. If you thrive on delivering exceptional customer service, have strong communication skills, and take pride in creating a positive first impression, we encourage you to apply.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities for Receptionist in Real Estate Office</b></h2><ul>
<li>Greet visitors, clients, and staff in a friendly and professional manner, providing assistance and guidance as needed.</li>
<li>Manage the switchboard and handle incoming calls, directing enquiries to the appropriate team members efficiently.</li>
<li>Maintain the reception area, ensuring it is clean, tidy, and presentable at all times.</li>
<li>Coordinate with internal departments to schedule and prepare meeting rooms for appointments and events.</li>
<li>Manage incoming and outgoing mail, deliveries, and courier services.</li>
<li>Support administrative tasks such as data entry, filing, and document management.</li>
<li>Assist with calendar management, visitor logs, and related security procedures.</li>
<li>Provide accurate information about the company&rsquo;s services, office procedures, and facilities to visitors and callers.</li>
<li>Champion a client-centric approach and ensure all visitors receive excellent service in line with our company values.</li>
</ul><h3 class="jobSectionHeader"><b>Essential Qualifications and Experience for Receptionist Roles</b></h3><ul>
<li>Previous experience in a receptionist, front desk, or customer service role is preferred.</li>
<li>Excellent verbal and written communication abilities, with a polite and professional demeanour.</li>
<li>Strong organisational skills and attention to detail, with the capacity to multitask in a busy environment.</li>
<li>Proficiency with Microsoft Office Suite (Word, Outlook, Excel) and familiarity with office equipment (phones, printers, etc.).</li>
<li>Ability to respond to enquiries confidently and resolve minor issues independently.</li>
<li>Commitment to upholding confidentiality and demonstrating discretion in managing sensitive information.</li>
<li>Fluency in English is essential; additional language skills are considered an asset.</li>
</ul><h4 class="jobSectionHeader"><b>Key Skills and Attributes for an Effective Receptionist</b></h4><ul>
<li>Excellent interpersonal skills to establish rapport with visitors and colleagues from diverse backgrounds.</li>
<li>A proactive and adaptable approach, with the ability to prioritise tasks and remain composed under pressure.</li>
<li>Strong customer focus, with a positive attitude and commitment to providing high-quality service.</li>
<li>Team-oriented mindset, supporting colleagues and contributing to a harmonious office environment.</li>
<li>Demonstrates reliability, punctuality, and a professional appearance aligned with company standards.</li>
</ul><h5 class="jobSectionHeader"><b>Desirable Competencies and Additional Attributes for Receptionists</b></h5><ul>
<li>Experience within the property, real estate, or professional services sector is advantageous.</li>
<li>Familiarity with reservations systems, visitor management software, or basic administrative tools.</li>
<li>Willingness to assist with general office duties and provide support to various departments as required.</li>
<li>Resilient, approachable, and enthusiastic about being part of a collaborative team.</li>
</ul><p>
If you are passionate about delivering exceptional first impressions and are eager to contribute to a welcoming and efficient office environment within the real estate industry, we invite you to submit your application. Join us in providing outstanding service to our clients, visitors, and staff as a valued member of our team.</p></div>

Receptionist

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Information Technology
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Job Summary:</b></p><p>
The Night Telephone Operator is responsible for delivering exceptional, courteous, and efficient telephone services during overnight hours. The role ensures all incoming and outgoing calls are handled promptly and professionally, supporting guest satisfaction, safety, and smooth night operations in alignment with Rosewood Jeddah hotel standards.</p><p><b>
Job Description:</b></p><p>
Answer all incoming and internal calls promptly, accurately, and courteously, using the hotel&rsquo;s standard greeting at all times.</p><p>
Connect calls efficiently to guest rooms, departments, or external numbers while maintaining confidentiality.</p><p>
Take and relay guest messages accurately and in a timely manner.</p><p>
Provide clear and accurate information regarding hotel services, facilities, operating hours, and local attractions.</p><p>
Handle wake-up calls and ensure they are executed accurately and on time.</p><p>
Respond calmly and professionally to guest inquiries, complaints, or emergencies during the night shift, escalating issues to the Night Manager when required.</p><p>
Coordinate with Front Office, Security, Engineering, and other departments to support guest needs during overnight hours.</p><p>
Monitor emergency lines, alarms, and communication systems, following established safety and security procedures.</p><p>
Maintain accurate logs and records of calls, incidents, and wake-up requests during the shift.</p><p>
Ensure all telephone and communication equipment is functioning properly and report any technical issues immediately.</p><p>
Maintain a high level of professionalism, discretion, and confidentiality at all times.</p><p>
Adhere to hotel policies, brand standards, grooming guidelines, and service values.</p><p>
Key Responsiblities:</p><p><b>
Guest Experience &amp; Service Excellence</b></p><p>
Answer all incoming and internal calls promptly using Rosewood&rsquo;s approved greeting and service tone.</p><p>
Provide accurate information on hotel services, facilities, operating hours, and local insights, tailored to guest needs.</p><p>
Handle guest inquiries, requests, and concerns with empathy, professionalism, and discretion.</p><p>
Take, record, and relay guest messages accurately and in a timely manner.</p><p>
Manage wake-up calls with precision, ensuring reliability and follow-up where required.</p><p><b>
Night Operations &amp; Coordination</b></p><p>
Support the Night Manager by coordinating communication between departments including Security, Engineering, Housekeeping, and Front Office.</p><p>
Monitor emergency lines and communication systems, responding calmly and effectively according to hotel safety procedures.</p><p>
Escalate urgent guest matters or incidents appropriately and without delay.</p><p>
Maintain detailed night logs of calls, incidents, and operational handovers.</p><p><b>
Systems &amp; Standards</b></p><p>
Operate telephone and communication systems efficiently and report any technical issues immediately.</p><p>
Maintain strict confidentiality of guest and hotel information at all times.</p><p>
Adhere to Rosewood brand standards, service culture, grooming guidelines, and operational policies.</p><p>
Exceptional verbal communication skills with a warm, clear, and confident telephone voice</p><p>
Strong guest service mindset aligned with luxury hospitality standards</p><p>
Ability to multitask and work independently during overnight hours</p><p>
Active listening and problem-solving skills</p><p>
Basic computer literacy; familiarity with PMS and telephone systems is an advantage</p><p>
Cultural awareness and sensitivity, particularly within the Saudi context</p><p><b>
Qualifications &amp; Experience</b></p><p>
High school diploma or equivalent</p><p>
Prior experience in a luxury or five-star hotel environment is preferred</p><p>
Proficiency in English and Arabic is required; Arabic and additional languages are a strong advantage</p><p>
Willingness and flexibility to work night shifts, weekends, and public holidays (Night shift role, typically covering late evening to early morning hours)</p><p>
Prolonged periods at the telephone or communications desk</p><p>
The role is suitable for Saudi Nationals in line with Saudization initiatives</p><p>
Training and development support may be provided to high-potential local talent</p><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div><div></div>

Night Telephone Operator

CATRION

<div>
 <p>
  <strong>
   Job Purpose Statement:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Provide support to end users based on their requirements by capitalization on innovation and latest technology and automation. In addition to the implementation of the ITIL framework
 </p>
 <p>
  Digitize and automate business and IT processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles &amp; Responsibility:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Maintain the ITIL framework (Incident, Problem, Service request, Change, Release and business continuity).
  </li>
  <li>
   Part of IT Service Desk as applicable.
  </li>
  <li>
   Liaise and coordinate with business leaders to identify potential digital and automation processes.
  </li>
  <li>
   Monitories and report IT Opex/Capex expenditure.
  </li>
  <li>
   Issue and maintain report IT performance and KPIs.
  </li>
  <li>
   Interact with program Leadership, reporting progress activity status.
  </li>
  <li>
   Interact with the other Stream Leads, ensuring cross-functional alignment.
  </li>
  <li>
   Interact with Communication Dep. to align about the communication plan and content.
  </li>
  <li>
   Quality check report.
  </li>
  <li>
   Monitories and report IT Risk, Audit and Cybersecurity.
  </li>
  <li>
   Monitories and report the execution of the IT strategy and roadmap.
  </li>
  <li>
   Managing and supporting end point devices.
  </li>
  <li>
   Ensure all end point devices are up to date with all OS/applications patches.
  </li>
  <li>
   Automate end point provisioning and maintaining up to date OS image customized for CATRION functional requirements.
  </li>
  <li>
   Perform other job-related duties as assigned.
  </li>
  <li>
   Perform other duties related to the job and/or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures.
  </li>
  <li>
   Adherence to Cybersecurity policies and procedures.
  </li>
  <li>
   Dealing with data and information according to their level of classification.
  </li>
  <li>
   Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations.
  </li>
  <li>
   Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements.
  </li>
  <li>
   Adhere to the acceptable use policy and Using CATRION information and technical assets only for business purposes.
  </li>
  <li>
   Obtaining the required permit from the security department or the owner of the authority in CATRION before hosting visitors in the company's specific sensitive sites.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree in IT or relevant engineering.
  </li>
  <li>
   Minimum of 10 relevant years of experience.
  </li>
  <li>
   ITIL framework.
  </li>
  <li>
   IT Service Desk.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Automation and RPA.
  </li>
  <li>
   Knowledge in Microsoft 365.
  </li>
  <li>
   Working under pressure.
  </li>
  <li>
   Multi-task and meet deadlines.
  </li>
  <li>
   Self-motivation, excellent organizational skills and Leadership skills.
  </li>
  <li>
   Strong Ability in writing KPI&rsquo;s for the Department.
  </li>
 </ul>
</div>


IT Services and Support Manager

Apparel Group

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 &ldquo;Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy &ndash; Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents.
 <br/>
 <br/>
 Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com
 <br/>
 <br/>
 Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear &amp; Lifestyle such as Tommy Hilfiger, Charles &amp; Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie&rsquo;s Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc..
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 The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.&rdquo;
</div>


Supervisor

Raffles

<div><b>Company Description</b><p><br>
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites &amp; duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka&rsquo;aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.</p><b><br>
Job Description</b><br>
<ul><li>
Will be knowledgeable of the whole Hotel facilities and services provided.</li><li>
Adhere to his/her limit of authority as outlined by management, and will fully</li><li>
Understand the Hotel policies, procedures and regulations per Fairmont standards.</li><li>
Deal with any guest request in a polite and efficient manner, delegating work where necessary to other staff (bellmen, In Room Dining, Royal Service, Engineering, Security, etc.), and then following up to ensure that the guest has been satisfied.</li><li>
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment.</li><li>
To ensure guests queries are dealt with in a helpful and professional manner and</li><li>
 Inform the FOM or AFOM in case of issues that cannot be easily resolved.</li><li>
Responsible for ensuring consistency in exceeding guest service expectations (FHR Programs as a measurement tool).</li><li>
Adheres to and promotes the Company&rsquo;s Health &amp; safety policies to ensure a safe work environment, will be knowledgeable about all safety &amp; emergency procedures and emergency action plan.</li><li>
 Responsible for the entire hotel during the night shift in terms of monitoring the operation, ensuring the safety &amp; security of the hotel, colleagues and guests.</li><li>
Log all guest comments in the Duty Managers logbook and prepare a summary of all comments from the previous 24 hours which can be used at the morning meeting.</li><li>
Participate in the monthly communication meetings</li><li>
Providing daily feedback about the operation to the GM and the Hotel Manager as</li><li>
They require through multiple ways like incidents report, Night Manager Report, Complaint&rsquo;s report with supporting documentation and final accurate conclusions.</li><li>
Complete preparation work and administration work which the Assistant Front Office Manager has passed on.</li><li>
Supervise the work of the front office supervisors. Review the achieved tasks of their daily check list.</li><li>
Ensures that all Front Office Standards of Service &amp; Operational Procedures are adhered.</li><li>
Reviewing VIP reports for 7 days ahead and coordinating all necessary arrangements with concerned departments.</li><li>
Ensuring that the daily VIPs are welcomed and escorted to their rooms with the assistance of the guest relations team.</li><li>
Monitor and deal with all pre-Registered bookings and all No-Show guests.</li><li>
Handling the inventory during sold out days.</li><li>
Complete all the necessary preparations for the beginning of the early shift on reception.</li><li>
Move around the hotel to interact with as many guests and staff as possible</li><li>
Provides Guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office colleagues and working instantly on creating a job Satisfaction to everyone.</li><li>
Monitoring colleagues&rsquo; performance and dealing with employees&rsquo; grievances and problems. Coaching them and taking the corrective actions when necessary.</li><li>
Direct staff in maintaining clean, tidy and an organized work area at the front and back areas of the Front Office.</li><li>
Oversee all contracted staff working overnight in the hotel, recording any issues that may arise for handover to relevant department head in the morning.</li><li>
Oversee the employee dining room and ensure all staff receive appropriate meal break during their shift.</li><li>
Monitor and inspect Overnight cleaning team, ensuring highest level of cleanliness and work efficiencies at all times.</li><li>
Run the audit reports on the PMS that will be required by Income Audit the next day, Responsible for the nightly end of day reporting is complete; ensuring accuracy in balancing accounts.</li><li>
Perform all necessary reconciliations and audit functions for the reception in order to complete the day&rsquo;s business.</li><li>
Ensure that all financial reporting is maintained and accurate inclusive of reviewing financial reports to ensure accuracy (Rooms Audit)</li><li>
Ensure that all of the Food &amp; Beverage outlets have handed over the relevant paper work to allow the days business to be completed.</li><li>
Complete all necessary computer system back-ups.</li><li>
Other duties as assigned</li></ul><br>
<b>
Qualifications</b><p><b><br>
Personal Attributes</b></p><ul><li>
Strong written and verbal communication skill in English and Arabic</li><li>
Able to develop rapport with and gain support from Colleagues and Management staff</li><li>
Ability to work cohesively with co-workers as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with all guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li><li>
Understanding and ability to work in a multi-cultural environment</li></ul><p></p><p><b><br>
Your skills and experience include:</b></p><br>
<p></p><ul><li>
Minimum 4 years&rsquo; experience in Front Office Operations in a luxury property preferred</li><li>
Strong interpersonal and problem-solving abilities necessary</li><li>
Must be a highly organized person with strong planning skills</li><li>
Goal and results oriented</li><li>
Analytical skills, strength as a developer and a leader of others are essential</li><li>
International experience an asset</li><li>
Energetic, enthusiastic, self-motivated and a charismatic team player</li><li>
Excellent command of spoken &amp; written English-Arabic</li><li>
Knowledge in Opera system</li><li>
Ability to work on shift basis</li></ul><br>
<b>
Additional Information</b><p><b><br>
Our commitment to Diversity &amp; Inclusion:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></div>

Duty Manager (Saudi National)

Explore 28+ Lifestyle front desk agent in Jeddah this December. Find roles across top companies and apply now to boost your career.