arabic-speaking senior government affairs & policy advisor (gulf)

sales engineer

inside sales account manager Jobs in Jeddah

inside sales account manager

sales coordinator

customer service officer

customer service representative (remote) Jobs in Jeddah

customer service representative (remote)

customer service agent

Nestlé

<div>Location: Jeddah, Saudi Arabia 
Workplace Type: On-site.
 Department: Customer Service 
Reports To: Call Center Supervisor 
Employment Type: Full-Time 
Position Summary
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. 
Key Responsibilities:<ul><li>
Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)</li><li>
Provide accurate information regarding products, services, and company policies.</li><li>
Resolve customer complaints and issues effectively, ensuring a positive customer experience.</li><li>
Document all customer interactions accurately in the system.</li><li>
Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.</li><li>
Participate in training and development activities to enhance skills and knowledge.</li></ul> 
Qualifications:<ul><li>
High school diploma or equivalent; associate degree preferred.</li><li>
Previous experience in a customer service or call center role</li><li>
Proficient in using computer systems and software.</li></ul></div>

Customer Service Agent

CMA CGM

<div>
 
 
 
 About the Training Opportunity
 
 
 
 
 We are looking for fresh grads, to build an experience into the corporate environment. The ideal candidate will be involved in the Customer Service B2B cycle, engaged into the shipping process of the supply chain. Moreover, the candidate must have strong interpersonal skills and possess a hunger to learn.
 
 
 
 
 
 
 
 
 
 
 
 
 
 Brief About Tamheer Program
 
 
 
 
 The Tamheer program is six months long on-the-job- training program for Saudi graduates under the umbrella of HRDF, to be eligible for Tamheer program, you must meet all of the criteria listed below:
 
 
 
 
 
 
 
 
 
 
 
 
 
 To be eligible for the Tamheer Training Program you must have the following:
 
 
 
 
 &middot; Saudi Nationality
 
 
 &middot; Bachelor - Master degree
 
 
 &middot; Should not have been registered in GOSI for the last six months.
 
 
 &middot; Should not be currently employed.
 
 
 &middot; Should not have previously registered in the Tamheer Training Program.
 
 
 &middot; Should be qualified in the Tamheer program.
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 &middot; Must be resident in Jeddah
 
 
 &middot; Fluent English
 
 
 &middot; Applicants&rsquo; bachelor major in Supply Chain, Business Administration, English and Information system.
 
 
 &middot; Must have excellent GPA
 
 
 &middot; Excellent research abilities and a willingness to grow.
 
 
 &middot; A positive attitude and a growth mindset.
 
 
 &middot; Excellent written and verbal communication skills.
 
</div>

Customer Service Officer

Alpha Cargo Services - Saudi Arabia

<div>
 
 
 Company Description
 
 
 
 Alpha Cargo Services specializes in innovative logistics and freight forwarding solutions, focusing on continuous improvement to meet diverse client needs.
 
 
 
 
 
 With decades of experience, the company delivers value-added services across air, sea, road, and multimodal cargo, leveraging advanced technologies and strategic partnerships to redefine service delivery. As a General Authority of Civil Aviation (GACA) regulated air cargo agent for major carriers such as Saudia, Emirates, Qatar Airways, Lufthansa, British Airways amongst others and Malaysia Airlines GSA in Saudi Arabia, Alpha Cargo Services ensures compliance and high standards. The company is affiliated with FIATA, TIACA and IATA and takes pride in creating customized solutions for every shipment.
 
 
 
 
 
 
 Role Description
 
 
 
 The Air Cargo Sales Executive - Consumer position is a full-time, on-site role based in Jeddah. The responsibilities include developing and managing Far East &amp; Africa retail customer relationships, identifying and pursuing sales opportunities, and achieving revenue targets. The role also involves preparing proposals, negotiating contracts, and ensuring excellent client service. Additionally, the Sales Executive will collaborate with internal departments to ensure seamless service delivery and maintain up-to-date knowledge of air cargo and logistics trends.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Sales and negotiation skills, including the ability to identify opportunities and close deals
 </li>
 <li>
 Strong interpersonal and customer relationship management capabilities
 </li>
 <li>
 Knowledge of air cargo, logistics, and freight forwarding operations
 </li>
 <li>
 Proficiency in market research and competitor analysis
 </li>
 <li>
 Effective communication skills, both written and verbal, with fluency in English (Arabic is a plus)
 </li>
 <li>
 Ability to work in a fast-paced environment and meet deadlines
 </li>
 <li>
 Proficiency in tools like Microsoft Office and CRM platforms
 </li>
 <li>
 Bachelor's degree in Business, Marketing, Logistics, or a related field
 </li>
 <li>
 Previous experience in air cargo or freight forwarding is an advantage
 </li>
 </ul>
</div>

Air Cargo Sales Executive - Far East & Africa

Corpay

Crew Accommodations On-site Agent
 Job Description
 
The Crew Accommodations Agent at CORPAY’s Airline Division – TA CONNECTIONS is responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system CrewHub (CrewRez), along with managing communications through email, chat, phone calls, and direct interactions. The Coordinator ensures seamless resolution of booking issues by following Standard Operating Procedures and facilitates coordination among agents, clients, and vendors.
 
Essential duties and responsibilities: 
<ul>
<li>Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.</li>
<li>Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.</li>
<li>Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.</li>
<li>Communication and Problem-Solving: Facilitate effective communication with internal departments and management to expedite work and resolve problems.</li>
<li>Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.</li>
<li>System Utilization: Efficiently use all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.</li>
<li>Hotel Sourcing: Identify suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options.</li>
<li>Vendor Payments: Manage payments to hotel and transportation vendors in accordance with contractual terms.</li>
<li>Team Leadership: Foster a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues.</li>
<li>Incident Reporting: Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.</li>
<li>Attendance and Policy Adherence: Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.</li>
<li>Support and Special Projects: Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.</li>
</ul>
Job Requirements: 
<ul>
<li>Interpersonal Skills: Excellent interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone.</li>
<li>Organizational Skills: Strong organizational and multi-tasking skills.</li>
<li>Communication Skills: Strong writing, communication, and negotiation skills.</li>
<li>Team and Independent Work: Ability to work independently and as a contributing team member.</li>
<li>Hotel Industry Knowledge: Familiarity with hotel sourcing and rate negotiation, with a thorough understanding of market and contractual needs.</li>
<li>Technical Proficiency: Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.</li>
<li>Flexibility: Availability to work shift work, willingness to work long hours during irregular operations, and flexibility to adjust schedules as per client requirements.</li>
<li>Transportation and Remote Work Reliable transportation for on-site work and a dependable internet connection for potential remote work in a quiet home environment (Overtime or office closures).</li>
<li>Experience: A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred.</li>
</ul>
Qualifications: 
<ul>
<li>Education: High school diploma or GED Certificate is required. Some college education is preferred but not required.</li>
<li>Language Skills: Fluent in English is required. Proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese is a plus.</li>
<li>Industry Experience: Prior experience in the hotel/travel industry or customer service/call center roles is highly preferred.</li>
</ul>
This role requires a seasoned professional with a minimum of three years of experience, capable of handling complex coordination tasks and leading a team to ensure smooth operations and excellent client service.

Crew Accommodations Agent - Saudia Onsite

Fairmont

<div>Company Description 
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka&rsquo;aba. This 86-story hotel, one of the world&rsquo;s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms. 
Job Description 
We invite you to join the world of luxury hospitality at Makkah Clock Royal Tower, A Fairmont Hotel as our new Reservations Agent.
Key Responsibilities:<ul><li>
Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury‑aligned service</li><li>
Convert enquiries into confirmed bookings through personalized recommendations and confident product knowledge</li><li>
Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly</li><li>
Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction</li><li>
Manage room allocations and special requests with attention to detail and operational awareness</li><li>
Support VIP and special‑attention bookings, ensuring bespoke arrangements and flawless communication</li><li>
Process payments, deposits, and billing information in line with Fairmont</li><li>
Respond to guest queries regarding rates, packages, availability, and hotel facilities</li><li>
Promote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages</li><li>
Ensure accuracy of all reservations data within the PMS and booking systems</li><li>
Assist with group reservations as required</li><li>
Support service recovery by resolving booking issues with discretion and confidence</li><li>
Participate in daily briefings to stay informed on occupancy, promotions, and operational priorities</li><li>
Uphold Fairmont grooming, communication, and service standards at all times</li><li>
Contribute to a positive, collaborative, and guest‑focused environment within the Reservations and Front Office teams</li></ul> 

Qualifications<ul><li> 
 Bachelor&rsquo;s degree in Hospitality Management, Tourism, or a related field</li><li>
Previous experience in Reservations or Guest Services within the hospitality industry (luxury hotel experience is an advantage)</li><li>
Proficiency in reservation systems and Property Management Systems (PMS) such as Opera or similar</li><li>
Excellent verbal and written communication skills</li><li>
Strong command of the English language; additional languages are an advantage</li><li>
Strong customer service and sales skills with the ability to convert enquiries into confirmed bookings</li><li>
High level of accuracy and attention to detail</li><li>
Ability to multitask and work efficiently in a fast-paced environment</li><li>
Strong organizational skills and a team-oriented mindset</li><li>
Basic knowledge of revenue management, rate structures, and promotions is an advantage</li><li>
Flexibility to work shifts, including weekends and public holidays</li></ul> 
Additional Information 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Reservations Agent- (Saudi National)

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.</li><li>
Assure that every luggage is covered with a baggage claim tag.</li><li>
Parking of guests and visitors vehicles in the designated hotel parking area.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Report any unusual occurrences or requests to the Concierge desk.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.</li><li>
Maintains accurate records / documentation, as per operational and organizational requirements.</li><li>
Responsible for lobby paging services under the supervision of Concierge.</li><li>
Practices suggestive selling and able to familiarize guests to hotel facilities.</li><li>
Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-&agrave;-vis scanty baggage procedure &amp; release of guest bags on departure.</li><li>
Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights &amp; TV function, safe, AC, fire exit, etc.)</li><li>
Ensure luggage is placed for guest to unpack.</li><li>
Ensures that all guests are greeted on arrival &amp; departure of the hotel and escorting each individual to the right direction.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
File daily concierge desk report and documents systematically under the supervision of Concierge</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.</li><li>
Ensures prompt &amp; efficient message, newspapers, parcels &amp; package deliveries to guests, as per hotel policy.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.</li><li>
Handling telephone calls at the Concierge desk</li><li>
Review and update Logbook.</li><li>
Check equipments.</li><li>
Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Oversee the day to day operations.</li><li>
Report regularly on happening to Asst. FO/ FOM.</li><li>
Aware of fire &amp; first aid procedure</li><li>
Handle guest complaints and report to manager</li><li>
Be fully aware of the Talk of the Walk for the day.</li><li>
Proper grooming at all times.</li><li>
Attend training classes as per schedule.</li><li>
Show fullest cooperation and respect within the team and other departments.</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul> 
Qualifications 
University Degree in any field. Minimum 1 year in a similar role. 
Additional Information</div>

Bell Attendant

PulseMediaNL (MENA REGION)

<div>
 Position Summary
 
 
 We are seeking a proactive and customer-focused Customer Service Representative to join a remote support team. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive overall experience.
 
 
 The ideal candidate is an excellent communicator who remains calm under pressure, listens actively, and is committed to delivering high-quality service. This position is well suited for individuals who are organized, solution-oriented, and comfortable working independently in a remote environment.
 
 
 This is a flexible, remote opportunity designed for professionals who thrive in dynamic and customer-centric roles.
 
 
 Key Responsibilities
 
 
 
 As a Customer Service Representative, You Will
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, or phone in a timely and professional manner
 </li>
 <li>
 Provide accurate information about products, services, policies, and procedures
 </li>
 <li>
 Resolve customer issues efficiently while maintaining a positive and empathetic tone
 </li>
 <li>
 Document interactions and update internal systems with clear and detailed notes
 </li>
 <li>
 Escalate complex or unresolved issues to appropriate departments when necessary
 </li>
 <li>
 Follow established service guidelines and performance standards
 </li>
 <li>
 Identify recurring customer concerns and provide feedback for process improvement
 </li>
 <li>
 Maintain confidentiality and professionalism in all communications
 
 
 </li>
 </ul>
 Your role will be essential in maintaining customer satisfaction and strengthening brand trust.
 
 
 
 Qualifications &amp; Skills
 
 
 
 Successful candidates typically demonstrate:
 
 
 <ul>
 <li>
 Previous experience in customer service, call center support, retail support, or a related field
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Ability to manage multiple conversations or tasks simultaneously
 </li>
 <li>
 Comfortable working independently and meeting performance metrics
 </li>
 <li>
 Basic proficiency with customer service software, CRM systems, or help desk platforms
 </li>
 <li>
 Strong time management and organizational skills
 
 
 </li>
 </ul>
 A positive attitude, patience, and the ability to handle challenging situations professionally are key to success in this role.
 
 
 Work Structure
 
 
 <ul>
 <li>
 Fully remote work environment
 </li>
 <li>
 Flexible scheduling depending on assigned shifts
 </li>
 <li>
 Clear performance expectations and measurable service standards
 </li>
 <li>
 Ongoing training and support resources provided
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role scope and hours may vary based on operational needs
 
 
 </li>
 </ul>
 Application Process
 
 
 
 To Apply
 
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant customer service experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for dependable and customer-oriented professionals who are passionate about delivering excellent service and creating positive customer experiences.
 
 
 If you'd like, I can also create a shorter job board version or a more call-center-focused version.
</div>

Customer Service Representative (Remote)

Explore 212+ Customer service agent in Jeddah this March. Find roles across top companies and apply now to boost your career.