account manager

call center representative Jobs in Jeddah

call center representative

client service associate

contact center supervisor

customer support lead

customer service agent

SGS - Saudi Ground Services

<div>
 
 
 ROLE PURPOSE:
 
 
 
 
 
 
 
 To provide all necessary help and support to passengers as required by customers which may include check in, baggage processing, boarding of flights,, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints to achieve customers satisfaction.
 
 
 
 
 
 
 ROLES &amp; RESPONSIBILITIES:
 
 
 
 
 
 
 1. Provide direct customer services, including check in, seat assignment, baggage checking, excess baggage collection, documentation and travel permission checks, passenger handling, re-routing and the coordination of activities in the terminal with concerned departments.
 
 
 2. Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
 
 
 3. Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
 
 
 4. Always maintain the highest standards of safety and security in alignment with SGS&rsquo;s safety and health regulations.
 
 
 5. Knowledge of customer service including assisting customers with hotel reservations, ground transportation, catering, local attractions/activities and other functions that will be helpful to the customer.
 
 
 6. Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
 
 
 7. Resolve customer requests, questions, and needs ensuring the best use of resources to accomplish these tasks in a high pace environment.
 
 
 
 
 
 
 JOB REQUIREMENTS:
 
 
 
 
 
 <ul>
 <li>
 Advance in English language
 </li>
 <li>
 Minimum of a High School and a bachelor&rsquo;s degree is a plus
 </li>
 <li>
 0 &ndash; 2 Years of Experience
 </li>
 <li>
 Changing work shifts
 </li>
 <li>
 Have good communication skills
 </li>
 </ul>
</div>

Customer Service Agent

Renaissance Corporate Services

Find Your Shangri-La in Shangri-La
 
Shangri-La Jeddah
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
203 stylish rooms and suites plus 17 luxury serviced apartments.
 5 restaurants and lounges, including the legendary Shang Palace
 Convenient for Jeddah’s popular landmarks and Red Sea Mall
 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
 
Job Summary: 
The Reservation Agent is responsible for providing the highest level of service to promote customer satisfaction while optimizing booking opportunities. To undertake other duties and responsibilities as required by Management. As well as handling telephone sales and taking reservations for all Food and Beverage outlets.
 
As a Reservation Agent, we rely on you to,
 
To “master” the room product in terms of layout, physical attribute, benefits, amenities, etc. To effectively differentiate room types to match the right product with specific guest needs.
 To be fully conversant with the hotel’s rate structure particularly on public rate offers. To highlight the ‘unique perceived value(s)’ of an offer during the selling process.
 To be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
 To keep well-informed of changes or new developments in the hotel product.
 To reflect the Shangri–La philosophy by providing a high quality of service to our customers by adopting a positive attitude and keeping the team spirit at highest level.
 To handle incoming reservation requests/correspondence, confirming or regretting based on ARI (Availability, Rates & Inventory) strategy in place. To always provide prompt turn-around response.
 
What we are Looking For: 
At least 1 year working experience in a hotel
 Ability to work long hours and in different shifts.
 Communicates and writes with fluency in English (as well as the Arabic language)
 Computer Knowledge in Microsoft programs, such as Excel and Word.
 Attention to details.
 A passion for delivering great customer service.
 A professional telephone manner and excellent communication skills.
 Administration and organizational skills.
 Intermediate computer proficiency.
 Collegiate-level degree.
 Flexibility in covering the shifts.
 Very good communication skills (Arabic and English).
 Previous experience in a Reservations environment is a plus.
 Team player
 Work with other departments to ensure that all customer needs are met.
 
Why Join Us: 
A workplace that values your passion and supports self-realization and personal growth.
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Service Associate - Reservation Agent (174109)

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The Call Center Agent plays a pivotal role in delivering exceptional customer service through effective communication and problem-solving skills. This entry-level position demands a proactive individual who can provide knowledgeable assistance and support to customers across various channels, including phone, email, and chat. The successful candidate will demonstrate strong interpersonal skills and an ability to de-escalate customer concerns effectively while adhering to company protocols and policies. A commitment to continuous learning and improvement is essential as the agent will participate in training sessions to enhance service delivery. The ideal candidate will foster a positive experience for customers by efficiently navigating systems and processes to resolve inquiries or issues in a timely and accurate manner.
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 A minimum educational qualification of bachelor&rsquo;s degree in law - English Language and Translation - Business administration - or bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 Proven ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
 </li>
 <li>
 Demonstrated familiarity with customer service principles and practices, preferably through previous experience in a service-oriented role.
 </li>
 <li>
 Excellent verbal and written communication skills, with an emphasis on clarity, professionalism, and courtesy.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on one&rsquo;s feet to address customer inquiries effectively.
 </li>
 <li>
 High level of empathy and patience when dealing with customer complaints or concerns.
 </li>
 <li>
 Capability in utilizing multiple software applications and customer relationship management (CRM) systems to track interactions and follow up on customer queries.
 </li>
 <li>
 Demonstrated willingness to learn and adapt to new processes and technologies as they are implemented within the organization.
 </li>
 <li>
 Experience with teamwork and collaboration in a professional setting, contributing positively to team dynamics.
 </li>
 <li>
 Availability to work flexible hours, including evenings, weekends, and holidays, as needed by business operations.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly and professionally to incoming customer inquiries across various communication channels including phone, email, and live chat.
 </li>
 <li>
 Accurately document and track customer interactions in the company&rsquo;s CRM system, ensuring all information is up-to-date for effective follow-up.
 </li>
 <li>
 Utilize active listening skills to understand customer issues, providing effective solutions that align with company policies.
 </li>
 <li>
 De-escalate demanding customer situations by employing conflict resolution techniques, ensuring customer satisfaction and retention.
 </li>
 <li>
 Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
 </li>
 <li>
 Collaborate with colleagues and management to share feedback on customer experiences and suggest improvements to service protocols.
 </li>
 <li>
 Maintain a strong understanding of company products and services to provide informed guidance to customers.
 </li>
 <li>
 Achieve and exceed individual performance metrics, including response times, resolution rates, and customer satisfaction scores.
 </li>
 <li>
 Remain informed on industry trends and best practices in customer service, applying this knowledge to improve personal performance.
 </li>
 <li>
 Uphold compliance with company policies and industry regulations during all customer interactions.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Excellent communication skills, both written and verbal, to convey information clearly and professionally.
 </li>
 <li>
 Strong customer focus with a commitment to ensuring a positive customer experience.
 </li>
 <li>
 Effective problem-solving abilities to identify solutions in high-pressure situations.
 </li>
 <li>
 Adaptability to changing environments and ability to learn new technologies quickly.
 </li>
 <li>
 Proficiency in using CRM software and other collaboration tools necessary for tracking and managing customer interactions.
 </li>
 <li>
 High level of empathy to understand customer concerns and provide appropriate responses.
 </li>
 <li>
 Ability to work collaboratively as part of a team while also being self-motivated to manage personal responsibilities.
 </li>
 <li>
 Strong organizational skills with attention to detail to ensure accuracy in documentation and task completion.
 </li>
 <li>
 Resilience and patience when handling difficult customer interactions.
 </li>
 <li>
 Time management skills to prioritize tasks effectively in a busy environment.
 </li>
 </ul>
 
 
</div>

Call Center Representative

AlGooru

<div>AlGooru is hunting for the next generation of Support talents!
We&rsquo;re looking for a Customer Support Lead
 A bit about us
AlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects.
 Main responsibilities<ul>
<li>
Build the Customer Support department from (almost) scratch.</li>
<li>Contribute significantly to the company&rsquo;s goal of delivering exceptional user experiences and top-tier support across various channels.</li>
<li>Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals</li>
</ul>
 A day in your life
Strategic Planning and Roadmap Execution 
<ul>
<li>
Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors
</li><li>Hire and onboard new Customer Support agents
</li><li>Lead, support, and coach Support agents to maintain service quality and consistency
</li><li>Utilize and optimize tools and systems to improve team productivity and service quality
</li><li>Gather and communicate feedback from the Tutor Community to support strategic improvements</li>
</ul>
Customer Operations, Analysis &amp; Reporting 
<ul>
<li>
Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities
</li><li>Track and analyze support metrics to monitor performance, identify trends, and improve service quality
</li><li>Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs
</li><li>Collect, analyze, and relay customer and tutor feedback to improve processes and service quality
</li><li>Implement short-term solutions and contribute to long-term operational improvements
</li><li>Collaborate with internal teams to align Customer Support activities with company goals and initiatives</li></ul> 

Customer Experience, Escalations &amp; Brand Representation 
<ul>
<li>
Serve as the main escalation point for complex customer and tutor issues
</li><li>Oversee handling of customer and tutor inquiries across phone and messaging platforms
</li><li>Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues
</li><li>Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting
</li><li>Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows)
</li><li>Collaborate with Product teams by translating customer feedback into actionable insights
</li><li>Ensure brand values and tone are consistently reflected across all customer interaction channels</li>
</ul>
Requirements
 Experience needed<ul>
<li>
3+ years of experience leading Customer Support teams in a B2C environment, with clear ownership of service quality and customer experience.
</li><li>3+ years in customer relationship leadership, with a strong understanding of customer behavior and post-sales journeys.
</li><li>Hands-on experience with CRMs and customer communication tools (ideally HubSpot and MessageBird).
</li><li>Data-driven and metrics-focused, comfortable working with KPIs, SLAs, and OKRs to improve performance.
</li><li>Experience collaborating cross-functionally to translate customer feedback into operational or product improvements.
</li><li>Truly customer-obsessed, with a high bar for service quality and brand representation.</li>
</ul><ul><li>Our application process</li></ul><ul>
<li>
Screening &amp; Intro Call (5-10 mins)</li>
<li>Chemistry interview (15-30 minutes)</li>
<li>Technical interview (30-60 minutes)</li>
<li>Technical assessment</li>
<li>Vision-fit interview (60-90 minutes)</li>
<li>Offer extended to successful applicants</li>
</ul>
Benefits
 Role benefits<ul>
<li>Work from anywhere</li>
<li>Unlimited paid sick days</li>
<li>No clocking in/out</li>
<li>ESOP shares</li>
<li>Laptop fund</li>
<li>Fast promotions (like really fast)</li>
<li>Enjoy monthly Pizza Fridays</li>
<li>Learn anything online and expense it on us</li>
<li>Travel for company events and get reimbursed</li>
 </ul>How to gain extra Gooru points<ul>
<li>Demonstrate your entrepreneurial, hustling, and energetic spirit</li>
<li>Prove your ability to take full ownership of your role without the need to be micromanaged</li>
<li>Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.</li>
<li>Be extra organized&hellip; like extra&hellip;</li></ul></div>

Customer Support Lead

Marriott International

<div>Additional Information 
Job Number25202760 
Job CategorySales &amp; Marketing 
LocationFour Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia, 21955 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. 
CANDIDATE PROFILE 
Education and Experience 
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Building Successful Relationships that Generate Sales Opportunities
<ul><li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul> 
Managing Sales Activities
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
<ul><li>Identifies new business to achieve personal and location revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the location based on market conditions and location needs.</li></ul>
<ul><li>Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the company.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Mgr-Sales I

<div>OFR Customer Implementation Specialist
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who moves mountains even across oceans? You do.- DHL Global Forwarding has an opening for a OFR Customer Implementation Specialist in Jeddah, Saudi Arabia. Develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies. 
Join us in connecting people and improving lives! 
In this OFR Customer Implementation Specialist position
<ul><li>Execute customer operations plans and processes to deliver efficient logistics processes</li>
<li>Execute, manage and update orders received via the system including special and non-assigned orders</li>
<li>Ensure flow of goods and information across a customer&rsquo;s global supply chain and provide resolution for order/ delivery issues</li>
<li>Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.</li>
<li>Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines</li>
<li>Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements</li>
<li>Track the available capacities and ensure optimum utilization as per the set objectives</li>
<li>Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary</li>
<li>Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.</li>
<li>Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery</li>
<li>Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations</li>
<li>Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service</li>
<li>Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency</li>
</ul>Stakeholders:
<ul><li>Connect with and influence other specialist departments and 3rd parties e.g. external service providers</li>
<li>May convince others to accept new concepts, practices, and approaches</li>
<li>Build strong, trusting cross-functional relationships with DHL managers</li>
<li>Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders</li>
<li>Provide technical guidance to line managers and employees</li>
</ul>Management Responsibility
<ul><li>Individual contributor who may manage two or fewer employees</li>
<li>May direct the work of other lower level professionals or manage processes and programs</li>
<li>Coach and review the work of lower level professionals</li></ul> 
Now, here is what we need from you!
Education Level
<ul><li>Bachelor&rsquo;s Degree or equivalent experience/qualification</li>
</ul>Experience Level
<ul><li>more than 4 years</li>
</ul>We offer:
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul>Why join DHL Global Forwarding? 
We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. 
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>The largest global network with more than ~30,000 passionate employees</li>
<li>The most efficient processes and fastest response times</li>
<li>The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

OFR Customer Implementation Specialist

EFS Logistics

Job Role:The Transportation Sales Executive is responsible for generating new business opportunities and managing client relationships within the freight forwarding and logistics sector. This role requires strong communication, negotiation, and organizational skills to ensure revenue targets are met while maintaining high customer satisfaction.Key Responsibilities:<ul><li>Identify and pursue new business opportunities in Land freight services.</li><li>Develop and maintain a healthy sales pipeline through continuous prospecting.</li><li>Build and nurture strong relationships with existing and prospective clients.</li><li>Conduct regular client visits, presentations, and business reviews to promote service offerings.</li><li>Coordinate with the pricing and operations teams to prepare and submit quotations on time.</li><li>Actively follow up on proposals and close sales deals efficiently.</li><li>Liaise closely with operations, documentation, and customer service teams to ensure smooth execution of shipments and proper job closures.</li><li>Address customer inquiries, complaints, and service-related issues promptly and professionally.</li><li>Submit regular sales reports, activity updates, and work-related notifications to the line manager.</li><li>Ensure timely submission of invoices and follow up on collections within agreed credit terms.</li><li>Ensure accurate and timely submission of KYC and legal documents to the accounts team.</li></ul>Job Type: Full-time

Sales Eecutive - Land Transportation

Explore 152+ Customer service agent in Jeddah this January. Find roles across top companies and apply now to boost your career.