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Abu Dhabi Commercial Bank

<div>
 
 
 Corporate &amp; Investment Banking Group
 
 
 
 
 
 
 
 
 The Corporate &amp; Investment Banking Group (CIBG) provides a portfolio of corporate banking services, including investment &amp; transaction banking as well as financial market solutions. This sophisticated product suite is powered by efficient digital platforms and distribution channels. It serves a broad range of clients both domestically and across the MENA region, including government entities, financial institutions, large to mid-size corporates, and commercial clients (SMEs), and maintains strategic relationships with leading banks globally
 
 
 
 
 
 
 
 We are actively seeking an ambitious professional to join our Transaction Banking Agency team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
 
 
 
 
 
 
 
 
 In this role, your key responsibilities include
 
 :
 
 
 
 
 
 
 <ul>
 <li>
 To coordinate facility requests and monitor the agency portfolio to ensure compliance with ADCB policies, procedures and guidelines
 </li>
 <li>
 Create new agency Customer Identification Number (CID) and prepare control and monitor sheets to ensure required records are in place for all new customers facilities, covenants are recorded in CACM system and cash waterfall and accounts are opened per the agreement
 </li>
 <li>
 Ensure conditions precedents have been met and notification is provided to lenders/borrower as per the terms of the agreement
 </li>
 <li>
 Issue notification of intention to borrowers to invoke clauses, based on lenders instructions and issue notification to lenders of any default (actual or potential) to ensure compliance with covenants/information undertakings and other terms of the agreement
 </li>
 <li>
 Notify drawdowns, rollovers and repayments to borrowers and lenders within agreed turnaround times and ensure London Interbank Offered Rate/Emirates Interbank Offered Rate (LIBOR/EBOR) rates are in line with rate fixing for the interest period as provided by ADCB Treasury or specified in the facility agreement to ensure all conditions are met and funds can be dispersed
 </li>
 <li>
 Ensure information covenants are distributed to lenders promptly once received from the borrower
 </li>
 <li>
 Ensure information for any payment default or technical default, is passed amongst lenders and borrower
 </li>
 <li>
 Create reports of fees due to be received within the next 30 days for all agency facilities on a monthly basis to ensure consistency and compliance with ADCB policy
 </li>
 <li>
 Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
 </li>
 </ul>
 
 
 
 
 
 
 
 The ideal candidate should have the following experience:
 
 
 
 
 
 
 
 <ul>
 <li>
 At least 6 years of experience in Banking with an understanding of legal documentation and trade finance
 </li>
 <li>
 Risk Management
 </li>
 <li>
 Microsoft Office (Word, Excel and PowerPoint)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 What we offer:
 
 
 
 
 
 
 
 <ul>
 <li>
 Competitive Salary. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
 </li>
 <li>
 Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
 </li>
 <li>
 Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
 </li>
 <li>
 Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
 </li>
 </ul>
 
 
</div>

Manager Agency Desk

Turner & Townsend

<div>
 
 Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries.
 
 
 Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people&rsquo;s lives. Working in partnership makes it possible to deliver the world&rsquo;s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
 
 
 Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
 
 
 We are majority-owned by CBRE Group, Inc., the world&rsquo;s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
 
 
 
 
 Please visit our website: www.turnerandtownsend.com
 
 
 
 
 
 
 Job Description
 
 
 
 
 The PMC HSE Officer is responsible for implementing and monitoring all Health, Safety, and Environmental (HSE) requirements at the project site level. The role ensures compliance with the company HSEQ Management System, ADOSH-SF requirements, and international safety best practices, while coordinating closely with the PMC HSEQ Manager, project teams, EPC contractors, and supervision consultants
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 1. Implementation of HSE Management Systems
 
 
 
 
 <ul>
 <li>
 Support the development and implementation of the Project HSE Management System, including monitoring systems and incident reporting procedures.
 </li>
 <li>
 Ensure project-level compliance with HSEQ Plans, procedures, and permit-to-work (PTW) systems as per client and ADOSH-SF requirements.
 </li>
 </ul>
 
 
 2. Site-Based HSE Monitoring &amp; Assurance
 
 
 
 
 <ul>
 <li>
 Carry out assurance and self-verification daily site supervision, inspections, and monitoring of all construction activities
 </li>
 <li>
 Prepare HSEQ summary reports and contribute to weekly and monthly HSEQ reporting cycles.
 </li>
 <li>
 Support enforcement of client T‑12 Essential Rules and ensure consistent site compliance.
 </li>
 <li>
 Carry out assurance and self-verification activities against contract HSE requirements
 </li>
 </ul>
 
 
 3. Documentation Review &amp; Technical HSE Control
 
 
 
 
 <ul>
 <li>
 Review contractor HSEQ plans, method statements, risk assessments, and all HSE documents to ensure alignment with company standards.
 </li>
 <li>
 Support the development and maintenance of the formal project risk assessment process
 </li>
 <li>
 Track contractor and consultant HSEQ documentation, certifications, and compliance records to ensure compliance.
 </li>
 </ul>
 
 
 4. Incident Reporting &amp; Investigation Support
 
 
 
 
 <ul>
 <li>
 Participate in incident/near-miss investigations, support root-cause analysis, and ensure timely escalation to PMC and teams
 </li>
 <li>
 Ensure accurate incident logs are maintained, and corrective and preventive actions are implemented.
 </li>
 </ul>
 
 
 5. Coordination with PMC, Client &amp; Contractors
 
 
 
 
 <ul>
 <li>
 Coordinate closely with Client Transmission representatives, PMC HSEQ Manager, supervision consultants, and EPC contractors to ensure consistent HSEQ execution
 </li>
 <li>
 Provide real-time HSEQ inputs and updates to PMC and teams.
 </li>
 <li>
 Provide specialist HSE advice as required for high‑risk activities.
 </li>
 </ul>
 
 
 6. HSE Training, Toolbox Talks &amp; Awareness
 
 
 
 
 <ul>
 <li>
 Support or lead HSE meetings, toolbox talks, inductions, and awareness campaigns in collaboration with consultants/contractors.
 </li>
 <li>
 Assist in developing and delivering effective HSE training modules for project personnel as required.
 </li>
 </ul>
 
 
 7. Emergency Preparedness &amp; Response
 
 
 
 
 <ul>
 <li>
 Participate in emergency preparedness drills, evaluate outcomes, and provide improvement recommendations
 </li>
 <li>
 Ensure emergency response equipment, procedures, and communication protocols are in place at site level as per client and regulatory requirements.
 </li>
 </ul>
 
 
 8. HSE Performance Monitoring &amp; Reporting
 
 
 
 
 <ul>
 <li>
 Maintain project HSEQ performance statistics and ensure they are communicated internally.
 </li>
 <li>
 Update HSEQ action trackers and ensure follow‑through on outstanding items.
 </li>
 </ul>
 
 
 9. Regulatory Compliance
 
 
 
 
 <ul>
 <li>
 Ensure compliance by all parties with UAE legislation, client regulations, and project-specific HSEQ requirements.
 </li>
 <li>
 Stay updated on legislative changes and communicate them to relevant project stakeholders.
 </li>
 </ul>
 
 
 10. Professional Conduct
 
 
 
 
 <ul>
 <li>
 Set a personal example and promote a culture of safety, integrity, and professionalism.
 </li>
 <li>
 Functionally report to the PMC HSEQ Manager while supporting the Project Director as required
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in HSE, Engineering, or related field; or NEBOSH Diploma, NEBOSH IGC, or equivalent recognized HSE qualification.
 </li>
 <li>
 ISO 45001:2018 Lead Auditor qualification preferred.
 </li>
 <li>
 OSHAD/ADOSH Safety Practitioner Course
 </li>
 </ul>
 
 
 Experience
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of HSE experience, ideally in utilities, transmission, EPC, or heavy civil projects
 </li>
 <li>
 Minimum 3&ndash;5 years specifically as an HSE Engineer/Officer on construction projects.
 </li>
 <li>
 Prior experience working with Supervision Consultants or in a PMC environment is required.
 </li>
 <li>
 Experience in HSE implementation for high‑risk construction environments (e.g., substations, transmission lines, infrastructure) preferred.
 </li>
 </ul>
 
 
 Competencies
 
 
 
 
 <ul>
 <li>
 Strong communication, leadership, and stakeholder engagement skills.
 </li>
 <li>
 Proficient in Microsoft Office applications.
 </li>
 <li>
 Ability to interpret technical HSEQ documentation and regulatory requirements.
 </li>
 <li>
 Skilled in incident investigation and risk assessment methodologies
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:
 
 
 
 
 Twitter
 
 
 
 
 Instagram
 
 
 
 
 LinkedIn
 
 
 
 
 
 
 It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.
 
 
 
 
 
 
 Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of Turner &amp; Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
 
 
</div>

HSE Officer

Turner & Townsend Pty Limited

<div>Company Description 
Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries. 
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people&rsquo;s lives. Working in partnership makes it possible to deliver the world&rsquo;s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 
We are majority-owned by CBRE Group, Inc., the world&rsquo;s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website: www.turnerandtownsend.com 
Job Description 
The PMC HSE Officer is responsible for implementing and monitoring all Health, Safety, and Environmental (HSE) requirements at the project site level. The role ensures compliance with the company HSEQ Management System, ADOSH-SF requirements, and international safety best practices, while coordinating closely with the PMC HSEQ Manager, project teams, EPC contractors, and supervision consultants
Key Responsibilities
1. Implementation of HSE Management Systems<ul><li>
Support the development and implementation of the Project HSE Management System, including monitoring systems and incident reporting procedures.</li><li>
Ensure project-level compliance with HSEQ Plans, procedures, and permit-to-work (PTW) systems as per client and ADOSH-SF requirements.</li></ul>
2. Site-Based HSE Monitoring &amp; Assurance<ul><li>
Carry out assurance and self-verification daily site supervision, inspections, and monitoring of all construction activities</li><li>
Prepare HSEQ summary reports and contribute to weekly and monthly HSEQ reporting cycles.</li><li>
Support enforcement of client T‑12 Essential Rules and ensure consistent site compliance.</li><li>
Carry out assurance and self-verification activities against contract HSE requirements</li></ul>
3. Documentation Review &amp; Technical HSE Control<ul><li>
Review contractor HSEQ plans, method statements, risk assessments, and all HSE documents to ensure alignment with company standards.</li><li>
Support the development and maintenance of the formal project risk assessment process</li><li>
Track contractor and consultant HSEQ documentation, certifications, and compliance records to ensure compliance.</li></ul>
4. Incident Reporting &amp; Investigation Support<ul><li>
Participate in incident/near-miss investigations, support root-cause analysis, and ensure timely escalation to PMC and teams</li><li>
Ensure accurate incident logs are maintained, and corrective and preventive actions are implemented.</li></ul>
5. Coordination with PMC, Client &amp; Contractors<ul><li>
Coordinate closely with Client Transmission representatives, PMC HSEQ Manager, supervision consultants, and EPC contractors to ensure consistent HSEQ execution</li><li>
Provide real-time HSEQ inputs and updates to PMC and teams.</li><li>
Provide specialist HSE advice as required for high‑risk activities.</li></ul>
6. HSE Training, Toolbox Talks &amp; Awareness<ul><li>
Support or lead HSE meetings, toolbox talks, inductions, and awareness campaigns in collaboration with consultants/contractors.</li><li>
Assist in developing and delivering effective HSE training modules for project personnel as required.</li></ul>
7. Emergency Preparedness &amp; Response<ul><li>
Participate in emergency preparedness drills, evaluate outcomes, and provide improvement recommendations</li><li>
Ensure emergency response equipment, procedures, and communication protocols are in place at site level as per client and regulatory requirements.</li></ul>
8. HSE Performance Monitoring &amp; Reporting<ul><li>
Maintain project HSEQ performance statistics and ensure they are communicated internally.</li><li>
Update HSEQ action trackers and ensure follow‑through on outstanding items.</li></ul>
9. Regulatory Compliance<ul><li>
Ensure compliance by all parties with UAE legislation, client regulations, and project-specific HSEQ requirements.</li><li>
Stay updated on legislative changes and communicate them to relevant project stakeholders.</li></ul>
10. Professional Conduct<ul><li>
Set a personal example and promote a culture of safety, integrity, and professionalism.</li><li>
Functionally report to the PMC HSEQ Manager while supporting the Project Director as required</li></ul> 

Qualifications 
Education<ul><li>
Bachelor&rsquo;s degree in HSE, Engineering, or related field; or NEBOSH Diploma, NEBOSH IGC, or equivalent recognized HSE qualification.</li><li>
ISO 45001:2018 Lead Auditor qualification preferred.</li><li>
OSHAD/ADOSH Safety Practitioner Course</li></ul>
Experience<ul><li>
Minimum 8 years of HSE experience, ideally in utilities, transmission, EPC, or heavy civil projects</li><li>
Minimum 3&ndash;5 years specifically as an HSE Engineer/Officer on construction projects.</li><li>
Prior experience working with Supervision Consultants or in a PMC environment is required.</li><li>
Experience in HSE implementation for high‑risk construction environments (e.g., substations, transmission lines, infrastructure) preferred.</li></ul>
Competencies<ul><li>
Strong communication, leadership, and stakeholder engagement skills.</li><li>
Proficient in Microsoft Office applications.</li><li>
Ability to interpret technical HSEQ documentation and regulatory requirements.</li><li>
Skilled in incident investigation and risk assessment methodologies</li></ul> 
Additional Information<div></div> 
Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:
Twitter
Instagram
LinkedIn

It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of Turner &amp; Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.</div>

<div>Company Description 
Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries. 
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people&rsquo;s lives. Working in partnership makes it possible to deliver the world&rsquo;s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 
We are majority-owned by CBRE Group, Inc., the world&rsquo;s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website: www.turnerandtownsend.com 
Job Description 
The QHSE Manager will be covering all aspects of QHSE management oversight, and in coordination of all project management matters, in collaboration with the relevant project stakeholders.
Role Purpose
The PMC HSEQ Manager leads, governs, and assures all Health, Safety, Environment &amp; Quality (HSEQ) activities for Company Transmission projects. The role ensures full compliance with Company Transmission&rsquo;s HSE Management System, ADOSH-SF, UAE statutory regulations, and international best practices while providing leadership and oversight to EPC contractors, supervision consultants, and the PMC HSE team. The PMC HSEQ Manager acts as Company Transmission&rsquo;s principal HSEQ authority at PMC level and must:
Key Responsibilities
1. Leadership &amp; Governance (PMC-Level Oversight)<ul><li>
Lead the implementation of the Company Transmission HSEQ Management System across all PMC-managed transmission projects</li><li>
Promote and enforce a zero-tolerance safety culture, ensuring accountability across EPC contractors and supervision consultants.</li><li>
Guide to EPC contractors, supervision consultants&rsquo; teams in interpreting Company&rsquo;s corporate HSEQ strategy and embedding it into daily project execution.</li></ul>
2. Compliance Assurance &amp; Regulatory Alignment<ul><li>
Ensure strict adherence to Company HSEQ Plans, permit-to-work (PTW) systems, and ADOSH-SF regulatory requirements</li><li>
Oversee the implementation of Company T‑12 Essential Rules and track compliance across all work fronts.</li></ul>
3. Site Oversight &amp; PMC Supervision<ul><li>
Provide active PMC-level site leadership through regular inspections, audits, and joint walkdowns with Company EPC contractors, supervision consultants&rsquo; teams</li><li>
Direct and evaluate the performance of supervision consultants assigned by Company Transmission.</li><li>
Identify unsafe conditions and high-risk activities and direct corrective actions at EPC contractors, supervision consultants&rsquo; level.</li></ul>
4. HSEQ Reporting, Data Management &amp; KPIs<ul><li>
Manage PMC reporting cycles including weekly dashboards, monthly performance reports, and management briefings</li><li>
Ensure accuracy and timeliness of site-based HSEQ data for Company Transmission leadership</li><li>
Maintain all PMC HSEQ documentation, project records, registers, and action trackers.</li></ul>
5. Incident Investigation &amp; Emergency Response<ul><li>
Facilitate serious incident investigations, root cause analysis, and ensure escalation to company and authorities where required</li><li>
Supervise the planning and execution of emergency drills with EPC and supervision consultants.</li><li>
Drive implementation of corrective and preventive actions across PMC and EPC contractors, supervision consultants</li></ul>
6. Risk Management &amp; Technical HSEQ Studies<ul><li>
Coordinate Company Transmission&rsquo;s HSEQ technical studies including HAZOP, HAZID, HAZAN, QRA, fire protection, and emergency systems</li><li>
Evaluate contractor risk assessments and ensure risk mitigation measures are implemented effectively</li><li>
Use leading indicators to anticipate emerging risks across project sites.</li></ul>
7. Contractor &amp; Consultant Competency Management<ul><li>
Oversee contractor and consultant HSEQ competency verification and certification under company&rsquo;s competency framework</li><li>
Ensure EPC contractors maintain compliance with HSEQ standards, training requirements, and company processes.</li></ul>
8. Awareness, Training &amp; Culture Development<ul><li>
Ensure EPC contractors and consultants direct project-wide HSEQ training programs, inductions, and monthly campaigns are complied with</li><li>
Promote hazard awareness and enforce mandatory HSEQ training compliance for all site personnel.</li></ul>
9. Continuous Improvement &amp; Quality Integration<ul><li>
Enforce HSEQ audits, identify gaps, and implement continual improvement initiatives.</li><li>
Oversee quality assurance activities to ensure engineering and construction outputs meet company expectations</li><li>
Track and report on HSEQ performance KPIs and drive long-term improvement.</li></ul>
10. Professional Conduct<ul><li>
Set a personal example and promote a culture of safety, integrity, and professionalism.</li><li>
Report to the PMC Project Director</li></ul> 

Qualifications 
Education<ul><li>
Bachelor&rsquo;s degree in engineering (Civil/Electrical/Mechanical), HSEQ, or related field.</li><li>
NEBOSH, IOSH, ISO Lead Auditor (9001/14001/45001) certifications</li></ul>
Experience<ul><li>
10+ years HSEQ experience, with at least 5 years in PMC roles on large-scale utility or transmission projects.</li><li>
Experience coordinating with EPC, supervision consultants, and regulatory authorities.</li><li>
Strong background in HSEIA, HAZOP/HAZID, risk assessments, and emergency management.</li></ul>
Skills<ul><li>
Leadership and stakeholder coordination across client, PMC, EPC, and consultants.</li><li>
Strong auditing, risk assessment, and incident investigation capability.</li><li>
Advanced communication and reporting skills.</li><li>
Proficiency in Microsoft Office tools and digital HSEQ platforms.</li><li>
Demonstrated ability to work in a fast paced and high-pressure environment, to meet often tight deadlines, and to work pro-actively as part of a committed team</li><li>
Demonstrate a proficient level of professional skill and/or knowledge in project management and keep current with developments and trends.</li></ul> 

Additional Information<div></div> 
Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:
Twitter
Instagram
LinkedIn

It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of Turner &amp; Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.</div>

QHSE Manager

Masarra

<div>
 
 The Hotel Concierge Executive serves as the primary point of contact for hotel guests seeking to learn about and book Abu Dhabi destination experiences. The role will provide personalized recommendations, promoting various local experiences to enhance their stay. The role is key in driving revenue by proactively selling products, services, and experiences, such as theme park tickets, VIP experiences, and tours, while delivering exceptional guest service. The role will be based at dedicated desks across Abu Dhabi hotels and will be required to move to different desks on a rotational basis. Due to the operational nature of the hotel, volume changes throughout the day. This role may require adopting split shifts and adjusting to shifts.
 
 
 
 Job Scope:
 
 
 
 
 Guest Interaction
 
 
 
 &bull; Greet and welcome guests who approach the desk with a warm, professional demeanour
 
 
 &bull; Provide comprehensive information about Abu Dhabi destination products and services, and experiences.
 
 
 &bull; Process the sales and purchases of products and services provided by Masarra through the designated portals and systems.
 
 
 &bull; Ensure that the correct product is offered to the guest based on their specific needs and preferences.
 
 
 &bull; Engage with guests to identify their interests and recommend the most suitable packages or experiences.
 
 
 &bull; Maintain a guest-centric approach, ensuring complete satisfaction throughout the interaction and after-sales process.
 
 
 &bull; Handle guest inquiries, requests, and complaints promptly and effectively, ensuring high guest satisfaction.
 
 
 &bull; Demonstrate a high degree of confidence and patience when dealing with multiple interactions and/or high stress situations, above all, prioritizing guest experience.
 
 
 
 Sales and Promotion
 
 
 
 &bull; Actively promote and sell a variety of experiences, including theme parks, desert safaris, city tours, and airport services.
 
 
 &bull; Identify opportunities to upsell and cross-sell services to increase revenue.
 
 
 &bull; Meet and exceed sales targets set by management through proactive engagement with guests.
 
 
 
 Reservations and Coordination
 
 
 
 &bull; Manage bookings for hotel rooms and various experiences through the reservation system.
 
 
 &bull; Coordinate with internal departments and external service providers to ensure seamless service delivery.
 
 
 &bull; Process payments and handle credit card transactions accurately and securely.
 
 
 
 Administration and Reporting
 
 
 
 &bull; Track and report on daily sales performance and guest feedback.
 
 
 &bull; Ensure the concierge desk is well-organized, clean, and fully stocked with necessary materials.
 
 
 &bull; Escalate complex guest issues to the appropriate department or manager when necessary.
 
 
 &bull; Submit the Daily Checklist at the beginning of each shift to confirm desk readiness and operational preparedness.
 
 
 &bull; Log all guest interactions daily in the designated system or sheet as part of routine reporting.
 
 
 &bull; Adhere strictly to the Standard Operating Procedures (SOPs) for booking processes and post-booking protocols to maintain consistency and accuracy across services.
 
 
 
 Collaboration and Stakeholder Management
 
 
 
 &bull; Work closely with other departments, including marketing, sales, and IT, to ensure alignment and seamless operations.
 
 
 &bull; Work closely with other hotel staff and management to ensure seamless operations and a positive guest experience.
 
 
 &bull; Maintain strong relationships with key stakeholders.
 
 
 &bull; Act as a liaison to address and resolve escalated customer service issues.
 
 
 
 The Ideal candidate should have:
 
 
 
 &bull; Bachelor&rsquo;s degree or equivalent and/or certification in Hospitality Management
 
 
 &bull; Minimum of 3 years&rsquo; experience in customer service, sales, and/or hospitality.
 
 
 &bull; Strong communication skills with the ability to engage guests and deliver personalized recommendations.
 
 
 &bull; Excellent problem-solving and conflict-resolution abilities.
 
 
 &bull; Proactive and self-motivated with the ability to work independently and collaboratively
 
 
 &bull; Analytical mindset with experience in data-driven decision-making
 
 
 &bull; Sales-oriented with a proven ability to upsell and cross-sell services and experiences.
 
 
 &bull; Highly organized and detail-oriented to manage bookings, payments, and guest records effectively.
 
 
 &bull; Customer-focused with the ability to anticipate and exceed guest expectations.
 
 
 &bull; Team player with the ability to collaborate across departments for seamless service delivery.
 
 
 &bull; Fluency in English.
 
 
 &bull; Fluency in multiple languages, such as Russian, French, German and Spanish, is a significant advantage.
 
 
 &bull; Knowledge of tourism-related sales processes and systems is preferred
 
 
 
 
 
 
 About Masarra DMC
 
 
 
 Masarra Destination Management Company (DMC) is an Abu Dhabi&ndash;based organization specializing in delivering end-to-end destination experiences and travel services across the UAE. As part of the Miral ecosystem, Masarra connects visitors, partners, and businesses to the best of Abu Dhabi through curated experiences, including attraction tickets, tours, transportation, events, and tailored travel solutions.
 
 
 Masarra focuses on creating seamless, high-quality guest journeys by combining strong local expertise, strategic partnerships, and operational excellence. The company supports both B2B and B2C markets, working closely with hotels, tour operators, and experience providers to promote Abu Dhabi as a world-class destination while driving commercial value for stakeholders.
 
 
 
</div>

Hotel Concierge Executive

<div>Company Description 
At Turner &amp; Townsend we&rsquo;re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects in over 130 countries worldwide.
Our team is dynamic, innovative and client-focused. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to work on some of the most exciting projects in the world. 
Job Description 
We are seeking an experienced Senior Cost Manager to join our dynamic team.
The ideal candidate should have extensive pre-contract experience and a strong background in real estate sector, with a focus on commercial real estate.
You will play a key role in ensuring our projects are delivered within scope, on time, and within budget while maintaining quality.
Responsibilities:<ul><li>
Lead pre-contract cost management responsibilities.</li><li>
Provide advice and support on cost-effective solutions, including value engineering.</li><li>
Conduct risk assessments and ensure contingency budgets are managed appropriately.</li><li>
Prepare regular reports on projects highlighting any deviations from the budget.</li><li>
Review and analyze project costs, including Preliminaries, Overheads, and materials.</li><li>
Ensure compliance with industry standards, client requirements, and regulatory bodies.</li><li>
Mentor and train junior cost managers.</li><li>
Collaborate with clients and other stakeholders to ensure the project is managed effectively.</li></ul> 

Qualifications 
Education:<ul><li>
Degree in Quantity Surveying, Construction Management, Civil Engineering, or a related field.</li><li>
Professional accreditation (e.g., MRICS, AIQS, or equivalent) is highly preferred.</li></ul>
Experience:<ul><li>
10+ years in cost management, with a strong focus on pre-contract.</li><li>
Proven ability to lead and manage multiple projects independently.</li><li>
Excellent written and verbal communication skills.</li><li>
Experience in client-facing roles and stakeholder coordination.</li><li>
Understanding of local cost benchmarks.</li><li>
GCC/UAE market experience is advantageous but not mandatory.</li></ul>
Technical Skills:<ul><li>
Proficiency in cost planning, estimating, and tender documentation.</li><li>
Ability to present cost strategies and reports to clients and senior stakeholders.</li><li>
Strong understanding of various methods of measurement (e.g., NRM, POMI, CESMM).</li><li>
Skilled in measurement software such as CostX or similar.</li></ul>
Leadership:<ul><li>
Ability to lead cost management activities across multiple projects.</li><li>
Strong analytical and problem-solving skills.</li><li>
Capable of mentoring junior staff and coordinating with multidisciplinary teams.</li></ul> 

Additional Information 
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at www.turnerandtownsend.com/<div></div>
Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:
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It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of Turner &amp; Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.</div>

Senior Cost Manager - Pre Contract

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Senior Cost Manager - Pre Contract