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SDC (Statistics & Data Corporation)

<div>
 
 Manager, Business Development Operations
 
 
 
 Statistics &amp; Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.
 
 
 
 Job Summary
 
 
 
 Manager, Business Development Operations responsibilities include working with Business Development, Operational Logistics / Project Management, Accounting, Quality Assurance, Operations, and clients/partners to oversee processes and personnel responsible for the preparation of proposals with associated pricing, Confidential Disclosure Agreements, Master Service Agreements, Work Orders and Work Order Amendments that are responsive to client/partner needs. Coordinate the status of this work internally and with the external client/sponsor as appropriate, in a timely, professional manner with high attention to detail. Interface with partners/clients (indirectly via Sales Lead when applicable) on all account matters and be familiar enough with their contractual requirements to help identify and understand customer relations issues along with related project risks and identify corrective action and risk mitigation plans as required. Coordinate with Senior Vice President (SVP), Business Development to ensure that Executive Management are immediately notified of any and all client/sponsor issues that are thought to be significant (e.g., service complaints, invoicing problems, etc.) along with recommendations for resolution.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Provide management oversight and training to all direct reports within the Business Development team
 </li>
 <li>
 Support SVP, Business Development in coordinating with Accounting, Operational Logistics / Project Management, and Business Development to prepare, maintain, and regularly communicate a forecast for all new business to include scope of work and project/contract timing
 </li>
 <li>
 Support Sales Lead to coordinate with prospective and current clients/partners to understand the scope of work requirements for all new candidate projects and/or changes to current projects and prepare initial pricing and proposals that are responsive to the request
 </li>
 <li>
 Review draft pricing and proposals as needed with SVP, Business Development
 </li>
 <li>
 Coordinate with Business Development team to ensure that all contracts, proposals, and other opportunities are updated and maintained via all available Business Development resources (Salesforce.com, KeyedIn, etc.)
 </li>
 <li>
 Oversee the preparation of Confidential Disclosure Agreements (CDAs), Master Service Agreements (MSAs), and associated Work Orders and Work Order Amendments
 </li>
 <li>
 Develop/maintain Business Development Operations processes
 </li>
 <li>
 Proactively identify and coordinate with Business Development on resolution of problems/issues that may jeopardize winning new business
 </li>
 <li>
 Ensure project scope of work, deliverable requirements, and project budgets are well coordinated with internal staff, helping to identify and communicate contract scope creep as early as possible
 </li>
 <li>
 Coordinate with Accounting and operational departments to ensure all billing milestones are identified, tracked, and regularly reviewed
 </li>
 <li>
 Communicate with support staff in a positive, proactive manner to ensure team objectives are met
 </li>
 <li>
 Coordinate with SVP, Business Development to discern when to involve executive management to help reconcile problems/issues with internal staff members and/or clients/sponsors
 </li>
 <li>
 Ensure the quality of all Business Development Operations deliverables prior to submission to clients/partners
 </li>
 <li>
 Coordinate with SVP, Business Development, or other Executive Leadership to determine when outside legal review of documents is required
 </li>
 <li>
 Support continuous improvement initiatives spearheaded by executive management and/or department heads
 </li>
 <li>
 Comply with Statistics &amp; Data Corporation's data integrity &amp; business ethics requirements
 </li>
 <li>
 Perform other duties as assigned
 </li>
 <li>
 Adherence to all essential systems and processes that are required at SDC to maintain compliance with business and regulatory requirements
 
 
 
 </li>
 </ul>
 The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
 
 
 
 Requirements
 
 
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 Exceptional customer support skills
 </li>
 <li>
 Excellent understanding of contracts and demonstrated ability to manage contracts
 </li>
 <li>
 Ability to instill and maintain confidence in customer base
 </li>
 <li>
 Excellent leadership and management abilities
 </li>
 <li>
 Strong ability to motivate company personnel to meet project requirements within budget
 </li>
 <li>
 Solid independent, critical thinking ability and demonstrated ability to discern multiple viewpoints
 </li>
 <li>
 Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations
 </li>
 <li>
 Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early
 </li>
 <li>
 Keen ability to accurately discern individual and team priorities in a fast-paced work environment
 </li>
 <li>
 Solid understanding of SDC service and technology offerings and related processes
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent computer skills to include strong knowledge and MS Office suite and Saleforce.com
 </li>
 <li>
 Ability to travel up to 25% of the time as needed for meetings, industry conferences, etc
 
 
 
 </li>
 </ul>
 
 Education Or Equivalent Experience
 
 
 
 <ul>
 <li>
 A bachelor's degree, preferably in engineering, applied or life sciences or business is required
 </li>
 <li>
 Four (4) years of experience in business development, account management, contracts management, or purchasing in the clinical trial industry is required
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why SDC
 
 
 
 SDC is a team of diversified professionals who deliver exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device/diagnostic companies. Since 2005 our purpose has been to partner with sponsors to provide high quality and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible. Our global team operates as a value partner to our clients by fulfilling their needs as our own and delivering exceptional results. We are a specialty CRO in that we provide scalable service offerings, focused services area specialists, efficient project timelines, optimal technology solutions, and proven success and experience. Our commitment to our clients is the same commitment to our employees. By offering strong benefits including competitive pay, generous time off, attainable career advances and positive work/life balance, we are able to attract some of the most talented people in the industry.
 
 
 <ul>
 <li>
 We are committed to developing our employees. We recognize achievements, provide growth opportunities and career advancement, offer a flexible work schedule, engaging work culture and employee benefits
 </li>
 <li>
 We are passionate about our company culture. Our recognition program is directly tied to our core values of Energy, Integrity, Engagement, Innovation, Ownership, and Commitment
 </li>
 <li>
 We strive to provide a place of belonging to our employees with fun and engaging activities from SDC's culture club
 </li>
 <li>
 We are constantly growing and innovating to support our client and employee needs. Global in nature, we bring diverse perspectives enabling our growth in this ever-evolving industry
 </li>
 <li>
 With a proven track record, SDC has been successfully executing client clinical programs since 2005
 
 
 
 </li>
 </ul>
 Take a look at how you can join our team!
 
 
</div>

Manager, Business Operations

DHL Supply Chain

<div>
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage inbound operations and ensure results align with customer SLAs.
 </li>
 <li>
 Maintain good working relationships and communication with customers and stakeholders.
 </li>
 <li>
 Lead and handle independent inbound operations.
 </li>
 <li>
 Assist in meeting performance targets and participate in problem-solving processes.
 </li>
 </ul>
 <ul>
 <li>
 Ensure service providers meet requirements and follow SOPs.
 </li>
 <ul>
 <li>
 Provide accurate inputs for billing and MIS.
 
 
 
 </li>
 </ul>
 </ul>
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Review daily working processes and manage people effectively.
 </li>
 <li>
 Ensure operational issues are registered, resolved, or escalated appropriately.
 </li>
 <li>
 Ensure adherence to SOPs and achievement of KPIs.
 </li>
 <li>
 Promote safe working practices and participate in quality initiatives.
 
 
 
 </li>
 </ul>
 Skills and Competencies:
 
 
 
 <ul>
 <li>
 Communication skills (English/Local Language), spoken and written.
 </li>
 <li>
 Leadership skills.
 </li>
 <li>
 PAN India Transportation knowledge.
 </li>
 <li>
 Good documentation skills (screening, archiving, retrieval).
 </li>
 <li>
 Good people management skills.
 </li>
 <li>
 Customer Orientation.
 </li>
 </ul>
</div>

Manager Operations

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Financial Operations Manager
 
 
 
 The Financial Operations Manager plays a critical role in driving fiscal transparency, operational efficiency, and strategic resource planning across the Enterprise Data &amp; Analytics (EDAA) Platforms function, ensure alignment with business goals. This role is responsible for overseeing financial processes including budgeting, forecasting, spend tracking, and vendor financial management. Partnering closely with technology, procurement, and finance teams, the Financial Operations Manager ensures sound financial governance and supports leadership in making data-informed investment decisions to scale data platform capabilities.
 
 
 
 
 
 
 Who we&rsquo;re looking for:
 
 
 
 
 Primary Responsibilities:
 
 
 
 
 Financial Planning &amp; Analysis:
 
 
 <ul>
 <li>
 Lead and manage financial operations for EDAA Platforms, including budgeting, forecasting, and monthly/quarterly variance analysis.
 </li>
 <li>
 Forecast future cloud costs based on usage trends and business growth.
 </li>
 <li>
 Provide cost-benefit analysis and financial insights to support business case development and investment prioritization.
 </li>
 <li>
 Support annual planning cycles and resource allocation across platform initiatives.
 </li>
 </ul>
 
 
 
 
 
 Spend Management &amp; Optimization:
 
 
 <ul>
 <li>
 Monitor and track technology and vendor spend to ensure alignment with strategic plans and financial targets.
 </li>
 <li>
 Drive financial reporting and dashboards to provide visibility into spend, run costs, and platform ROI.
 </li>
 <li>
 Ensure proper resource tagging for accurate cost contribution.
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Contract Management:
 
 
 <ul>
 <li>
 Collaborate with finance, procurement, and business leads to manage contracts, SOWs, invoicing, and vendor payments.
 </li>
 <li>
 Act as a liaison between finance, delivery teams, and vendors to ensure alignment and accountability.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement &amp; Governance:
 
 
 <ul>
 <li>
 Establish and refine financial processes and controls to ensure compliance and operational efficiency.
 </li>
 <li>
 Contribute to continuous improvement of financial operations tools, templates, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Executive Support &amp; Communication:
 
 
 <ul>
 <li>
 Prepare presentations and materials for senior leadership to support strategic reviews and governance forums.
 </li>
 </ul>
 
 
 
 
 
 Skill:
 
 
 <ul>
 <li>
 7 years of experience in financial operations, business finance, or FP&amp;A, ideally within a technology or data environment
 </li>
 <li>
 Strong understanding of budgeting, forecasting, and financial governance practices
 </li>
 <li>
 Experience managing technology vendor contracts, invoicing, and procurement processes
 </li>
 <li>
 Proficiency with Finops tools (e.g., Finout, Datadog etc.)
 </li>
 <li>
 Proficiency with financial modelling, reporting tools, and Excel/Google Sheets; experience with ERP or PPM systems is a plus
 </li>
 <li>
 Excellent communication and stakeholder management skills with a consultative mindset
 </li>
 <li>
 Bachelor's degree in finance, Accounting, Business Administration, or a related field; MBA or related certification preferred
 </li>
 <li>
 Ability to thrive in a dynamic, matrixed environment and drive cross-functional collaboration
 </li>
 <li>
 Strong attention to detail, analytical rigor, and ability to simplify complex financial data for decision-making
 </li>
 <li>
 Good understanding of public cloud providers such as AWS, GCP, and Azure, including their respective billing models and cost structures.
 </li>
 </ul>
 
 
 
 
 
 Work location:
 
 Hyderabad, India
 
 
 
 Work pattern:
 
 Full time role.
 
 
 
 Work mode:
 
 Hybrid.
 
 
 
 
 
 
 Additional Information:
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 
 
 
 McDonald&rsquo;s Capability Center India Private Limited (&ldquo;McDonald&rsquo;s in India&rdquo;) is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonald&rsquo;s in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonald&rsquo;s in India does not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws.
 
 
 Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

Manager, Financial Planning [T500-21199]

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Financial Operations Manager
 
 
 
 The Financial Operations Manager plays a critical role in driving fiscal transparency, operational efficiency, and strategic resource planning across the Enterprise Data &amp; Analytics (EDAA) Platforms function, ensure alignment with business goals. This role is responsible for overseeing financial processes including budgeting, forecasting, spend tracking, and vendor financial management. Partnering closely with technology, procurement, and finance teams, the Financial Operations Manager ensures sound financial governance and supports leadership in making data-informed investment decisions to scale data platform capabilities.
 
 
 
 
 
 
 Who we&rsquo;re looking for:
 
 
 
 
 Primary Responsibilities:
 
 
 
 
 Financial Planning &amp; Analysis:
 
 
 <ul>
 <li>
 Lead and manage financial operations for EDAA Platforms, including budgeting, forecasting, and monthly/quarterly variance analysis.
 </li>
 <li>
 Forecast future cloud costs based on usage trends and business growth.
 </li>
 <li>
 Provide cost-benefit analysis and financial insights to support business case development and investment prioritization.
 </li>
 <li>
 Support annual planning cycles and resource allocation across platform initiatives.
 </li>
 </ul>
 
 
 
 
 
 Spend Management &amp; Optimization:
 
 
 <ul>
 <li>
 Monitor and track technology and vendor spend to ensure alignment with strategic plans and financial targets.
 </li>
 <li>
 Drive financial reporting and dashboards to provide visibility into spend, run costs, and platform ROI.
 </li>
 <li>
 Ensure proper resource tagging for accurate cost contribution.
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Contract Management:
 
 
 <ul>
 <li>
 Collaborate with finance, procurement, and business leads to manage contracts, SOWs, invoicing, and vendor payments.
 </li>
 <li>
 Act as a liaison between finance, delivery teams, and vendors to ensure alignment and accountability.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement &amp; Governance:
 
 
 <ul>
 <li>
 Establish and refine financial processes and controls to ensure compliance and operational efficiency.
 </li>
 <li>
 Contribute to continuous improvement of financial operations tools, templates, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Executive Support &amp; Communication:
 
 
 <ul>
 <li>
 Prepare presentations and materials for senior leadership to support strategic reviews and governance forums.
 </li>
 </ul>
 
 
 
 
 
 Skill:
 
 
 <ul>
 <li>
 7 years of experience in financial operations, business finance, or FP&amp;A, ideally within a technology or data environment
 </li>
 <li>
 Strong understanding of budgeting, forecasting, and financial governance practices
 </li>
 <li>
 Experience managing technology vendor contracts, invoicing, and procurement processes
 </li>
 <li>
 Proficiency with Finops tools (e.g., Finout, Datadog etc.)
 </li>
 <li>
 Proficiency with financial modelling, reporting tools, and Excel/Google Sheets; experience with ERP or PPM systems is a plus
 </li>
 <li>
 Excellent communication and stakeholder management skills with a consultative mindset
 </li>
 <li>
 Bachelor's degree in finance, Accounting, Business Administration, or a related field; MBA or related certification preferred
 </li>
 <li>
 Ability to thrive in a dynamic, matrixed environment and drive cross-functional collaboration
 </li>
 <li>
 Strong attention to detail, analytical rigor, and ability to simplify complex financial data for decision-making
 </li>
 <li>
 Good understanding of public cloud providers such as AWS, GCP, and Azure, including their respective billing models and cost structures.
 </li>
 </ul>
 
 
 
 
 
 Work location:
 
 Hyderabad, India
 
 
 
 Work pattern:
 
 Full time role.
 
 
 
 Work mode:
 
 Hybrid.
 
 
 
 
 
 
 Additional Information:
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities with reasonable[LG1] accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 
 
 
 McDonald&rsquo;s Capability Center India Private Limited (&ldquo;McDonald&rsquo;s in India&rdquo;) is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonald&rsquo;s in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonald&rsquo;s in India does not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws.
 
 
 Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Sr. Manager, Alignment (Market Relationship Management)
 
 
 
 
 Job Description:
 
 
 
 The Sr. Manager, Alignment (Market Relationship Management) serves as the primary relationship manager between the Global PEX team and designated market people leads. This role ensures the consistent delivery of high-quality services by overseeing market execution, managing escalations, and deploying global People solutions into markets. The manager partners closely with market stakeholders to identify service opportunities, strengthen collaboration, and maintain alignment between global standards and local needs.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 Market Relationship &amp; Oversight:
 
 
 <ul>
 <li>
 Act as the primary liaison between the Global PEX team and assigned market People leads.
 </li>
 <li>
 Build strong relationships with market leaders to foster trust, collaboration, and two-way communication.
 </li>
 <li>
 Oversee market-level delivery of global people solutions to ensure adherence to service-level expectations, quality, and timeliness.
 </li>
 <li>
 Partner with markets to understand unique needs, challenges, and requirements, balancing global standards with local execution.
 </li>
 </ul>
 
 
 
 
 
 Escalation Management:
 
 
 <ul>
 <li>
 Serve as the point of contact for escalations from markets regarding service delivery issues.
 </li>
 <li>
 Coordinate resolution across global PEX functions.
 </li>
 <li>
 Identify root causes of recurring issues and collaborate with stakeholders to implement sustainable improvements.
 </li>
 </ul>
 
 
 
 
 
 Global Solution Deployment:
 
 
 <ul>
 <li>
 Partner with PEX process leads and program owners to deploy global solutions, tools, and processes into assigned markets.
 </li>
 <li>
 Support change management activities to ensure smooth adoption of new systems, policies, or practices.
 </li>
 <li>
 Gather feedback from markets on global solutions to inform future enhancements and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Service Excellence, Simplification &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Monitor performance metrics and market feedback to proactively identify gaps and improvement opportunities.
 </li>
 <li>
 Identify opportunities to streamline and simplify processes across markets, including opportunities to transition work into the global team where efficiencies can be gained.
 </li>
 <li>
 Share insights from markets to inform global service strategies, priorities, and investments.
 </li>
 <li>
 Contribute to knowledge sharing and best practices across the Global Service Experience team.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 Experience in HR operations, shared services, or business partner/relationship management roles.
 </li>
 <li>
 Strong background in managing service delivery and escalations in a complex, global environment.
 </li>
 <li>
 Proven experience deploying global initiatives across diverse markets with cultural awareness and sensitivity.
 </li>
 <li>
 Ability to influence and partner with stakeholders across different geographies and organizational levels.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong relationship management and stakeholder engagement skills.
 </li>
 <li>
 Problem-solving and issue-resolution expertise, with the ability to manage ambiguity.
 </li>
 <li>
 Excellent communication skills, including the ability to distill complex topics for diverse audiences.
 </li>
 <li>
 Global mindset with cultural awareness and adaptability.
 </li>
 <li>
 Results-oriented, with a continuous improvement mindset.
 </li>
 <li>
 Ability to balance strategic priorities with hands-on execution.
 </li>
 </ul>
</div>

Senior Manager - HR PMO [T500-21285]

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Job Description:
 
 
 
 We are excited to announce an opening for Sr Manager Procurement Operations at MCC India. Please find below the details of the role and its responsibilities.
 
 
 
 
 
 
 Skills Required:
 
 ServiceNow, Ariba, SAP Ariba, Helpdesk, Ticketing, Support
 
 
 
 Experience Range:
 
 
 <ul>
 <li>
 10 - 15 years
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee and manage a team of help desk staff who are responsible for handling support tickets, troubleshooting issues, and providing assistance to users. Ensure the team is adequately trained and capable of resolving procurement-related issues efficiently Responsible for monitoring of user trends or areas with continuous issues that will help the identification of potential process improvement areas
 </li>
 <li>
 Assign, prioritize, and track support requests to ensure urgent issues are addressed promptly, while also managing the resolution of less critical problems within a reasonable time frame
 </li>
 <li>
 Liaise with the Global Process Leads and Functional Solutions Lead to ensure business needs are being addressed in timely manner
 </li>
 <li>
 Establish and maintain help desk procedures, ensuring that service level agreements (SLAs) are met
 </li>
 <li>
 Provide first-line support for procurement software and tools, assisting users with issues related to procurement systems, order management, and supplier inquiries
 </li>
 <li>
 Collaborate with Finance team to ensure that IS&amp;P Supplier Data matches business standards and requirements
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skill Requirements:
 
 
 
 
 Minimum 4-year degree
 
 
 <ul>
 <li>
 5+ years of relevant experience with Business or Supply Chain background
 </li>
 <li>
 3+ years experience managing multiple projects
 </li>
 <li>
 Experience in conducting influential discussions with executive leaders
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Customer Service, Technical Aptitude, Stakeholder Management, Attention to Detail, Delivery Excellence
 </li>
 <li>
 Experience in SAP Ariba is required.
 </li>
 <li>
 Experience in ServiceNow is required.
 </li>
 <li>
 Oversee and manage a team of help desk staff who are responsible for handling support tickets, troubleshooting issues, and providing assistance to users.
 </li>
 </ul>
</div>

Sr Manager Procurement Operations [T500-21101]

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Job Description:
 
 
 
 We are excited to announce an opening for Manager, Finance Systems (Indirect Tax Engine) at MCC India.
 
 
 Please find below the details of the role and its responsibilities.
 
 
 
 Skills Required:
 
 
 
 Vertex, Oracle Fusion, Oracle Fusion ERP
 
 
 
 Experience Range:
 
 
 
 6 - 10 years
 
 
 
 
 
 
 Position Summary:
 
 
 
 
 Manager, Finance Systems (Indirect Tax Engine)
 
 
 
 This role will serve as the Functional Solutions Manager for Vertex (Tax) and will be responsible for liaising with the business to understand and translate their requirements into technology needs. This role will form part of our &lsquo;sustain wave&rsquo; of GF Mod. You will partner with our technology experts and global process leads to develop and test solutions, while also analyzing, defining, and improving finance related processes and systems to support key organizational capabilities. Additionally, you will ensure that Global Finance solutions align with business goals and optimize Global Finance operations. The candidate is expected to reside within Hyderabad, India
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 As the Vertex SME, within the functional solutions team, in addition to following
 
 
 
 McDonald&rsquo;s policies and procedures, principal accountabilities include, but are not limited to:
 
 
 
 Strategic Execution:
 
 
 <ul>
 <li>
 Execute on the strategy and roadmap; and partner with teams who understand and can interpret the technical requirements.
 </li>
 <li>
 Advise leaders on how to optimally leverage technical capabilities to align with their strategic objectives.
 </li>
 <li>
 Execute on the design, implementation, and optimization of Vertex, Oracle Fusion and related systems, ensuring they meet business needs and global finance strategies.
 </li>
 </ul>
 
 
 
 
 
 Cross-functional Collaboration &amp; Stakeholder Management:
 
 
 <ul>
 <li>
 Serve as a Vertex functional expert, coordinating on questions, solutions and tools, transactional and reporting capabilities, interfaces, testing, and any related communications or training support related to that functional capability
 </li>
 <li>
 Oversees deployment of changes, providing support in implementation, execution, and adoption of products in the business
 </li>
 <li>
 Collaborate with global finance stakeholders to collect and document their requirements related to Vertex, related systems, processes, and data.
 </li>
 <li>
 Partner with the technology experts and global process leads for configuration.
 </li>
 </ul>
 
 
 
 
 
 System Optimization, Evaluation, &amp; Management:
 
 
 <ul>
 <li>
 Partner on the evolution of global finance processes with global process leads
 </li>
 <li>
 Assess the effectiveness and suitability of existing global finance software, tools, and recommend enhancements or replacements as needed.
 </li>
 <li>
 Partner effectively with Finance stakeholders, our technology experts, and 3rd party vendors to improve system integration between solutions
 </li>
 <li>
 Adhere to global finance systems and processes comply with regulatory requirements and maintain data security and privacy standards.
 </li>
 </ul>
 
 
 
 
 
 Change Management, Documentation, &amp; Adoption:
 
 
 <ul>
 <li>
 Partner on change management execution to facilitate the successful adoption of new finance processes and technologies.
 </li>
 <li>
 Oversee support of user acceptance testing
 </li>
 <li>
 Ensure any changes to solutions go through the appropriate audit and controls reviews.
 </li>
 <li>
 Execute the comprehensive documentation of business requirements, functional specifications, data models, and process maps
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skill Requirements
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 A degree in Business, Finance or Technology preferred
 </li>
 <li>
 Experience with Vertex (required)
 </li>
 <li>
 Experience working with Oracle Fusion
 </li>
 <li>
 English Proficiency (written and verbal IRL Level 4)
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Ability to understand finance and business requirements for Vertex (Tax) and translate those into prioritized, executable solutions
 </li>
 <li>
 Ability to effectively communicate and work with management both within and outside of Finance
 </li>
 <li>
 Ability to develop / maintain strong business relationships
 </li>
 <li>
 Strong communication, presentation, and influencing skills
 </li>
 <li>
 Strong knowledge of Vertex is required
 </li>
 <li>
 Moderate knowledge of ERP Cloud solutions. Oracle Fusion experience is a plus
 </li>
 <li>
 Excellent listening, verbal, and written communication skills
 </li>
 <li>
 Ability to learn technology quickly through instruction and self-training
 </li>
 </ul>
 
 
 
 
 
 Work location: Hyderabad, India
 
 
 
 
 Work pattern: Full time role.
 
 
 
 
 Work mode: Hybrid.
 
 
 
 
 
 
 
 Additional Information:
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 
 
 
 
 McDonald&rsquo;s Capability Center India Private Limited (&ldquo;McDonald&rsquo;s in India&rdquo;) is a proud
 
 equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonald&rsquo;s in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonald&rsquo;s in India does not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

Manager, Finance Systems (Indirect Tax Engine) [T500-21207]

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