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SDC (Statistics & Data Corporation)

<div>
 
 Manager, Business Development Operations
 
 
 
 Statistics &amp; Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.
 
 
 
 Job Summary
 
 
 
 Manager, Business Development Operations responsibilities include working with Business Development, Operational Logistics / Project Management, Accounting, Quality Assurance, Operations, and clients/partners to oversee processes and personnel responsible for the preparation of proposals with associated pricing, Confidential Disclosure Agreements, Master Service Agreements, Work Orders and Work Order Amendments that are responsive to client/partner needs. Coordinate the status of this work internally and with the external client/sponsor as appropriate, in a timely, professional manner with high attention to detail. Interface with partners/clients (indirectly via Sales Lead when applicable) on all account matters and be familiar enough with their contractual requirements to help identify and understand customer relations issues along with related project risks and identify corrective action and risk mitigation plans as required. Coordinate with Senior Vice President (SVP), Business Development to ensure that Executive Management are immediately notified of any and all client/sponsor issues that are thought to be significant (e.g., service complaints, invoicing problems, etc.) along with recommendations for resolution.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Provide management oversight and training to all direct reports within the Business Development team
 </li>
 <li>
 Support SVP, Business Development in coordinating with Accounting, Operational Logistics / Project Management, and Business Development to prepare, maintain, and regularly communicate a forecast for all new business to include scope of work and project/contract timing
 </li>
 <li>
 Support Sales Lead to coordinate with prospective and current clients/partners to understand the scope of work requirements for all new candidate projects and/or changes to current projects and prepare initial pricing and proposals that are responsive to the request
 </li>
 <li>
 Review draft pricing and proposals as needed with SVP, Business Development
 </li>
 <li>
 Coordinate with Business Development team to ensure that all contracts, proposals, and other opportunities are updated and maintained via all available Business Development resources (Salesforce.com, KeyedIn, etc.)
 </li>
 <li>
 Oversee the preparation of Confidential Disclosure Agreements (CDAs), Master Service Agreements (MSAs), and associated Work Orders and Work Order Amendments
 </li>
 <li>
 Develop/maintain Business Development Operations processes
 </li>
 <li>
 Proactively identify and coordinate with Business Development on resolution of problems/issues that may jeopardize winning new business
 </li>
 <li>
 Ensure project scope of work, deliverable requirements, and project budgets are well coordinated with internal staff, helping to identify and communicate contract scope creep as early as possible
 </li>
 <li>
 Coordinate with Accounting and operational departments to ensure all billing milestones are identified, tracked, and regularly reviewed
 </li>
 <li>
 Communicate with support staff in a positive, proactive manner to ensure team objectives are met
 </li>
 <li>
 Coordinate with SVP, Business Development to discern when to involve executive management to help reconcile problems/issues with internal staff members and/or clients/sponsors
 </li>
 <li>
 Ensure the quality of all Business Development Operations deliverables prior to submission to clients/partners
 </li>
 <li>
 Coordinate with SVP, Business Development, or other Executive Leadership to determine when outside legal review of documents is required
 </li>
 <li>
 Support continuous improvement initiatives spearheaded by executive management and/or department heads
 </li>
 <li>
 Comply with Statistics &amp; Data Corporation's data integrity &amp; business ethics requirements
 </li>
 <li>
 Perform other duties as assigned
 </li>
 <li>
 Adherence to all essential systems and processes that are required at SDC to maintain compliance with business and regulatory requirements
 
 
 
 </li>
 </ul>
 The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
 
 
 
 Requirements
 
 
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 Exceptional customer support skills
 </li>
 <li>
 Excellent understanding of contracts and demonstrated ability to manage contracts
 </li>
 <li>
 Ability to instill and maintain confidence in customer base
 </li>
 <li>
 Excellent leadership and management abilities
 </li>
 <li>
 Strong ability to motivate company personnel to meet project requirements within budget
 </li>
 <li>
 Solid independent, critical thinking ability and demonstrated ability to discern multiple viewpoints
 </li>
 <li>
 Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations
 </li>
 <li>
 Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early
 </li>
 <li>
 Keen ability to accurately discern individual and team priorities in a fast-paced work environment
 </li>
 <li>
 Solid understanding of SDC service and technology offerings and related processes
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent computer skills to include strong knowledge and MS Office suite and Saleforce.com
 </li>
 <li>
 Ability to travel up to 25% of the time as needed for meetings, industry conferences, etc
 
 
 
 </li>
 </ul>
 
 Education Or Equivalent Experience
 
 
 
 <ul>
 <li>
 A bachelor's degree, preferably in engineering, applied or life sciences or business is required
 </li>
 <li>
 Four (4) years of experience in business development, account management, contracts management, or purchasing in the clinical trial industry is required
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why SDC
 
 
 
 SDC is a team of diversified professionals who deliver exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device/diagnostic companies. Since 2005 our purpose has been to partner with sponsors to provide high quality and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible. Our global team operates as a value partner to our clients by fulfilling their needs as our own and delivering exceptional results. We are a specialty CRO in that we provide scalable service offerings, focused services area specialists, efficient project timelines, optimal technology solutions, and proven success and experience. Our commitment to our clients is the same commitment to our employees. By offering strong benefits including competitive pay, generous time off, attainable career advances and positive work/life balance, we are able to attract some of the most talented people in the industry.
 
 
 <ul>
 <li>
 We are committed to developing our employees. We recognize achievements, provide growth opportunities and career advancement, offer a flexible work schedule, engaging work culture and employee benefits
 </li>
 <li>
 We are passionate about our company culture. Our recognition program is directly tied to our core values of Energy, Integrity, Engagement, Innovation, Ownership, and Commitment
 </li>
 <li>
 We strive to provide a place of belonging to our employees with fun and engaging activities from SDC's culture club
 </li>
 <li>
 We are constantly growing and innovating to support our client and employee needs. Global in nature, we bring diverse perspectives enabling our growth in this ever-evolving industry
 </li>
 <li>
 With a proven track record, SDC has been successfully executing client clinical programs since 2005
 
 
 
 </li>
 </ul>
 Take a look at how you can join our team!
 
 
</div>

Manager, Business Operations

Firstsource

<div>
 
 A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our &lsquo;rightshore&rsquo; delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications &amp; Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 &amp; FTSE 100 companies.
 
 
 To know more about Firstsource please visit our
 
 website www.firstsource.com
 
 
 
 
 
 
 
 Job location :Hyderabad
 
 
 
 
 Position :
 
 Assistant Manager-Operations
 
 
 
 Division : Customer Service
 
 
 
 
 
 
 
 
 Role &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 
 5 years of experience in Operations Management as a Team Leader or minimum 1 year experience as an Assistant Manager for customer service sales process(cross selling, upselling selling)
 
 </li>
 <li>
 
 Proven track record of successfully managing teams, processes and projects.
 
 </li>
 </ul>
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Assist in managing and coordinating daily operational activities to ensure the smooth functioning of the department.
 </li>
 <li>
 Provide leadership and guidance to operations staff, helping them meet performance targets and objectives.
 </li>
 <li>
 Contribute to the assessment and enhancement of operational processes to improve efficiency, quality, and cost-effectiveness.
 </li>
 <li>
 Support the implementation and maintenance of quality control measures to ensure our products/services consistently meet or exceed client expectations.
 </li>
 <li>
 Assist in developing and maintaining key performance indicators (KPIs) to measure and report on operational efficiency and effectiveness.
 </li>
 <li>
 Contribute to resource allocation and management, including staffing, equipment, and materials, within budget constraints.
 </li>
 <li>
 Ensure that all operations adhere to industry regulations, safety standards, and legal requirements.
 </li>
 <li>
 Identify training needs and support the professional growth of team members.
 </li>
 <li>
 Assist in maintaining strong client relationships, addressing their needs and concerns in a timely and effective manner.
 </li>
 </ul>
 
 
 Expected/Key Results
 
 
 <ul>
 <li>
 Fulfil contractual client obligations effectively.
 </li>
 <li>
 Meet both internal and client Service Level Agreements (SLAs)
 </li>
 <li>
 Achieve revenue targets by optimizing Full-Time Equivalent (FTE) delivery, staffing levels, and other strategies.
 </li>
 <li>
 Attain team retention targets to enhance employee satisfaction and continuity.
 </li>
 <li>
 Identify and implement process improvements to enhance operational efficiency.
 </li>
 <li>
 Minimize critical operational process escalations to improve service quality.
 </li>
 <li>
 Establish new client relationships and nurture existing client connections.
 </li>
 <li>
 Foster robust internal stakeholder relationships, as reflected in IVOC (Internal Voice of the Customer) and positive stakeholder feedback.
 </li>
 <li>
 Prioritize people's engagement and development, focusing on employee retention, professional growth, and succession planning within the Line of Business (LOB) or team.
 </li>
 <li>
 Collaborate with employees to create and execute individual development plans, aligning with their career aspirations and company objectives.
 </li>
 </ul>
 
 
 
 
 
 Preferred Educational Qualification
 
 
 
 Graduation is a must
 
 
 
 
 
 
 ⚠️ Disclaimer:
 
 Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
 
 
 
 
 
 Contact details
 
 
 Ishika Agrawal
 
 
 Email- ishika.agrawal@firstsource.com
 
</div>

Assistant Operations Manager

R1 RCM

<div>
 
 R1 is a leading provider of technology-driven solutions, dedicated to helping hospitals and health systems optimize their financial systems and enhance patient experiences. We stand out by integrating the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technologies, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
 
 
 
 
 
 R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
 
 
 
 
 
 
 Job Description for Senior Manager &ndash; Operations
 
 
 
 
 
 
 
 Driving Company Values &amp; Vision:
 
 As Part of the Senior Leadership team, need to ensure complete span is aligned with the end goals and values of the organization.
 
 
 
 
 
 
 Leadership/Coaching:
 
 Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship, with Ops Managers &amp; FLMs, setting a positive example for their working relationships with their teams.
 
 
 
 
 
 
 Career Development/Performance &amp; Dialogue
 
 : Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.
 
 
 
 
 
 
 Continuous Improvement:
 
 Identifies and Strategies &amp; approves process changes to improve customer experience. Maintain in-depth knowledge of client needs. Promotes and maintains a positive, professional image of R1 RCM.
 
 
 
 
 
 As a Sr. Manager, Candidate is Responsible for:
 
 
 &bull; The Candidate will be responsible for a span in the range of 200-250 FTEs. The span can vary depending upon process complexity and stage of business.
 
 
 &bull; Complete oversight of Operations, Training and Compliance.
 
 
 &bull; Client relationship management
 
 
 &bull; Upselling capabilities and performance to add further business &amp; scope of work
 
 
 &bull; Identify and lead projects of high impact within the business.
 
 
 &bull; Manage delivery of client&rsquo;s expectations outlined in the scope of work SOW.
 
 
 &bull; Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality &amp; compliance guidelines, and leveraging expert resources.
 
 
 &bull; Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility.
 
 
 &bull; This role is to ensure that the Middle management are managing their teams and meets all KRAs &amp; SLAs.
 
 
 &bull; Understand Operations and Corporate Compliance, Policies and Procedures and best practices.
 
 
 &bull; Respond to all telephonic and email inquiries for clients &amp; onsite team in a clear, concise and timely manner.
 
 
 &bull; Other duties as outlined by leadership.
 
 
 
</div>

Senior Operations Manager

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 9 years of experience as an HR Business Partner or HR Generalist providing consultations to the business on topics such as performance management, workplace concerns, etc.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in HR, people programs, or other large scale people related roles.
 </li>
 <li>
 Experience with cross-functional collaboration and influence.
 </li>
 <li>
 Experience coaching and mentoring others.
 </li>
 <li>
 Excellent teamwork and organizational skills.
 </li>
 <li>
 Excellent investigative and problem-solving skills, with the ability to organize and analyze data using Human Resource Information Systems (HRIS) systems for reporting.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You'll be an advocate of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made.
 
 
 As a People Consultant, you will work directly with People Partners and other People Operations teams to provide personalized guidance, support, and solutions on a breadth of People Operations related activities requiring expertise across multiple organizations and specialties.
 
 
 You will focus on Googler experiences, provide timely responses, share knowledge and experiences with fellow team members, and balance individual needs with our philosophy, principles, and available resources.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate across organizational boundaries, and navigate the People Operations (POps) ecosystem to influence people priorities and solutions in service of the business, product, or market.
 </li>
 <li>
 Drive operational excellence across the organization to improve processes, operations, and service delivery, and influence forward thinking interventions, process and product improvements that enable a better Googler Experience.
 </li>
 <li>
 Act as a HR advisor, mentor, and strategic partner to Googlers, Managers, and Leaders, and manage risk mitigation and de-escalating/resolving HR matters.
 </li>
 <li>
 Provide timely and HR guidance, managing client, business, and company needs against risks, to solve complex HR problems, build relationships, and increase Manager, and Leader capability.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

People Consultant

SHI | Locuz - An SHI Company

<div>
 
 
 Position :
 
 Technical Operations Manager - MSP
 
 
 
 Location:
 
 Hyderabad Office
 
 
 
 Work Environment:
 
 24x7 Operations Support
 
 
 
 Exp
 
 : 12 to 15 years
 
 
 
 NP
 
 : Immediate Joiners
 
 
 
 
 
 
 Overview:
 
 
 
 Oversee the operations of the business during a specific time or work shift. Manage employees assigned to a particular shift and ensure they are working on their specific tasks. Ensure required manpower is met. Responsible for monitoring sales, balancing finances, maintaining records, and responding to challenges during the shift.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Operational &amp; Team Management
 
 
 <ul>
 <li>
 Team Supervision and Leadership
 </li>
 <li>
 Assigning Tasks and Delegating Duties Effectively
 </li>
 <li>
 Providing Guidance, Motivation, and Training
 </li>
 <li>
 Ensuring Operational Targets and KPIs Are Met
 </li>
 <li>
 Monitoring Daily Activities and Adjusting Workflows as Needed
 </li>
 <li>
 Coordinating with Different Departments for Smooth Operations
 </li>
 <li>
 Ensuring High Standards of Customer Service Are Maintained
 </li>
 <li>
 Handling Escalated Situations
 </li>
 <li>
 Addressing MSP Customer Complaints and Resolving Issues in a Timely Manner
 </li>
 <li>
 Ensuring Compliance with Company Policies and Regulations
 </li>
 <li>
 Monitoring Work Practices to Maintain a Safe and Compliant Environment
 </li>
 <li>
 Maintaining Shift Records, Logs, and Reports
 </li>
 <li>
 Communicating Shift Performance and Issues to Upper Management and Ensuring Shift Handover Compliance
 </li>
 <li>
 Review and Approve Timesheets
 </li>
 <li>
 Weekly and Monthly Review Calls, Publishing Reports and Metrics
 </li>
 <li>
 Coordination with Offshore and Onsite Stakeholders
 </li>
 </ul>
 
 
 
 
 
 Delivery &amp; Operations Excellence
 
 
 <ul>
 <li>
 Governance of Delivery Processes and Standards
 </li>
 <li>
 Risk and Issue Identification, Tracking, and Mitigation
 </li>
 <li>
 Escalation Management and Resolution
 </li>
 <li>
 Senior-Level Team Management (including L3 Engineers)
 </li>
 <li>
 Performance Management, Career Lattice Planning, and Scorecard Reviews
 </li>
 <li>
 Defining and Monitoring KRAs and SLAs
 </li>
 <li>
 Application of ITIL &amp; ITSM Frameworks
 </li>
 <li>
 Driving Delivery Excellence through Continuous Improvement Initiatives
 </li>
 </ul>
 
 
 
 
 
 Technical Delivery Expertise
 
 
 <ul>
 <li>
 Proven experience in
 
 Infrastructure Delivery/Operations
 
 across
 
 On-Premises and Cloud Environments
 
 </li>
 <li>
 Hands-on expertise in at least one core technology area:
 </li>
 </ul>
 
 
 Microsoft Azure
 
 
 
 
 Amazon Web Services (AWS)
 
 
 
 
 Microsoft 365 (M365)
 
 
 
 
 Networking
 
 
 
 
 Database Management
 
 
 
 
 Virtualization Technologies
 
 
 <ul>
 <li>
 Ability to lead technical teams and drive resolution of complex infrastructure issues
 </li>
 <li>
 Strong understanding of service delivery models, automation, and cloud migration strategies
 </li>
 <li>
 Collaboration with architecture and engineering teams to ensure scalable and secure infrastructure solutions
 </li>
 </ul>
 
 
</div>

Technical Operations Manager

PepsiCo

<div>
 
 Overview
 
 
 
 This role is within the Global Systems &amp; Platforms Team in GHROps. GHROps is a complex organization with global scope over both operational and innovation activities. This role will report to the the GHROPs Systems &amp; Platforms HR Operations Support Sr Manager and will provide operations support and fulfill HCM system requests in accordance with the established global governance process.
 
 
 The objective of this role support including acitivites related to:
 
 
 <ul>
 <li>
 Operations Support/Environment
 </li>
 <li>
 Execute incident resolution - systems and integrations (BOOMI, CPI, Integration Center) - partnership with PepsiCo IT
 </li>
 <li>
 Employee data mass loads (including load validation)
 </li>
 <li>
 Solve incident tickets and documents solutions
 </li>
 <li>
 Maintain SOPs and resolve problem cases
 </li>
 <li>
 Configuration &amp; Security
 </li>
 <li>
 Application configuration &amp; security including -
 </li>
 <li>
 Reorganizations, acquisitions, divestitures
 </li>
 <li>
 Break/Fix, CR, CCB &amp; Special Project support
 </li>
 <li>
 Performance management, learning, succession planning
 </li>
 <li>
 Annual process configuration updates (salary plans, performance goals, PDR forms, etc.) and documentation
 </li>
 <li>
 Translation Management
 </li>
 <li>
 Application security design and execution - including
 </li>
 <li>
 Break/Fix, CR &amp; CCB support
 </li>
 <li>
 Annual process security support
 </li>
 <li>
 Configuration, security workbook and Separation of Duties documentation maintenance
 </li>
 <li>
 Testing
 </li>
 <li>
 Operations testing (BAU) - Break/Fix, CCB, CRs &amp; special projects
 </li>
 <li>
 SuccessFactors release testing support
 
 
 </li>
 </ul>
 The role will coordinate with the global support team and the global HR outsourced Application Management Team (AMS) to provide system support that includes all baseline requests and change control board-related new requests.
 
 
 The incumbent will work under the direction of an HR Ops Assoc Manager, HBS Global System Support who will guide and help manage escalations and stay focused on delivery effective solutions. This role will be responsible for EC configurations, fixing the RBP issues, executing mass loads, work on solving incident tickets within the Success Factors ecosystem. The incumbent will also partner with other team members to identify problems and bring to leadership for further review.
 
 
 The GHROps HR Systems &amp; Platforms - People Experience &amp; Operations Analyst, GBS AMS role requires the ability to collaborate with multiple teams and being focused and solving issues and proactively seacrch and create analysis on root-causes.
 
 
 This requires a highly analytical and detail-oriented technical profile.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for providing global HCM SAP systems operations support and fulfilling HCM system requests in accordance with the established global governance process. - Accountable &amp; Execution
 </li>
 <li>
 Collaborate with the Global HR Operations System &amp; Platforms team to manage the queue of incidents and service requests - Accountable &amp; Execution
 </li>
 <li>
 Collaborate the assigned global Change Control Board (CCB) configuration requests and manage from design to signoff/implementation - Accountable &amp; Execution
 </li>
 <li>
 Collaborate/Manage the assigned global IdM and security queue security requests - Accountable &amp; Execution
 </li>
 <li>
 Collaborate/Manage the assigned baseline EC configuration update ticket queue - Decisions &amp; Execution
 </li>
 <li>
 Collaborate/Manage the assigned EC configuration updates required as part of SAP/SuccessFactors Releases - Decisions &amp; Execution
 </li>
 <li>
 Provide input into the global Release Management process for configuration requests - Accountable &amp; Execution
 </li>
 <li>
 Collaborate with all internal and external team members including: Business Partners/Requesters, HR Sector/Region Leads, PepsiCo IT, PMO, Alight, Accenture AMS, SAP and other 3rd party vendors to successfully deliver configuration and security updates/projects in accordance with budget, timeline and PepsiCo standards - Accountable &amp; Execution
 </li>
 <li>
 Collaborate the team&rsquo;s creation and maintenance of the configuration and security workbooks and manage global system naming conventions and standards - Accountable &amp; Execution
 </li>
 <li>
 Provide day-to-day management and oversight of incidents and service requests&rsquo; queues on servicemen management tool &lsquo;myServices&rsquo; (Service Now). - Accountable &amp; Execution
 </li>
 <li>
 Support and exuecite all testing efforts for Success Factors modules - Employee Central, Performance and Goals, Succession, Learning, Time Off and any others that PepsiCo may require, along with integrations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of a bachelor's degree, preferably in IT or Human Resources
 </li>
 <li>
 5-7+ years of experience in SAP SuccessFcators system implementations and support
 </li>
 <li>
 Global Large scale EC implementation experience and atleast 1-2 SF EC Support project exp
 </li>
 <li>
 Detailed system configuration experience in large scale HCM ERP/Cloud solutions: Preferably SuccessFactors Employee Central (SuccessFactors certification desirable)
 </li>
 <li>
 Must be highly organized, with strong follow-up and results-oriented with strong verbal and written communication skills
 </li>
 <li>
 Effective problem-solving skills, high degree of initiative and creativity with a quality focus and a strong attention to detail
 </li>
 <li>
 Experience in documentation and developing processes and procedures with multiple teams
 </li>
 <li>
 Experience in managing multiple simultaneous projects on time
 </li>
 <li>
 Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
 </li>
 <li>
 Ability to multi-task and prioritize, anticipate and independently address issues
 </li>
 </ul>
</div>

HR Ops Analyst

Treebo Hospitality Ventures

<div>
 
 About The Company
 
 
 
 Treebo Hospitality Ventures is India&rsquo;s most loved brand and one of the largest chains in the budget segment of
 
 
 hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers travellers the unprecedented value
 
 
 proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back
 
 
 into budget travel where earlier the traveller was forced to contend with poor quality and hygiene.
 
 
 Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality expertise. Our
 
 
 operational ethos is clear and focused from Treebo Club, an innovative distribution platform and extremely
 
 
 rewarding loyalty programme to Hotel Superhero, a cutting-edge SaaS solution and a comprehensive hotel
 
 
 management software.
 
 
 With a strong technological foundation and a passion for hospitality, THV aims to deliver exceptional
 
 
 experiences across our diverse portfolio. Our range of brands&mdash;Itsy Hotels, Treebo, Treebo Premium and
 
 
 Medalio&mdash;provides a symphony of choices that blend quality, comfort and affordability.
 
 
 Treebo is a Great Places to Work certified organisation. We take immense pride in our culture which is built on
 
 
 a strong foundation of 7 values. Some of these values include - &ldquo;Exhibit Owner Mindset&rdquo; and &ldquo;Have the
 
 
 humility and hunger to learn and help learn&rdquo;, amongst others. We strongly believe in offering our people -
 
 
 &ldquo;Treebs&rdquo;, as they are called - unmatched opportunities to learn and grow. If you&rsquo;re looking to work at a place
 
 
 that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.
 
 
 
 About The Role
 
 
 
 As an Area General Manager, you will be responsible for executing the company&rsquo;s strategic vision of
 
 
 democratizing the joy of travel. You will be responsible for a given area and the portfolio there in to ensure
 
 
 highest levels of guest experience, product quality and business &amp; profitability of the assets. While managing
 
 
 the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio
 
 
 across your area and beyond through your network. This is a mission critical role that requires a perfect
 
 
 balance of delivering operational excellence, relationship management, and a business development mindset.
 
 
 Key Responsibilities -
 
 
 <ul>
 <li>
 Operational Excellence
 </li>
 <li>
 Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to
 
 
 </li>
 </ul>
 brand standards and service benchmarks
 
 
 <ul>
 <li>
 Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service
 
 
 </li>
 </ul>
 quality norms
 
 
 <ul>
 <li>
 Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners
 
 
 </li>
 </ul>
 to maintain Treebo standards
 
 
 <ul>
 <li>
 Act as the key liaison between the company and hotel partners, ensuring seamless coordination and
 
 
 </li>
 </ul>
 timely issue resolution
 
 
 <ul>
 <li>
 Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery
 
 
 </li>
 </ul>
 mechanisms
 
 
 <ul>
 <li>
 Business Development &amp; Growth
 </li>
 <li>
 Identify, evaluate, and onboard new hotel properties to expand the company&rsquo;s portfolio within the
 
 
 </li>
 </ul>
 assigned area
 
 
 <ul>
 <li>
 Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures
 
 
 </li>
 </ul>
 before onboarding any hotel
 
 
 <ul>
 <li>
 Collaborate with the central business development team to oversee launch process of the signed
 
 
 </li>
 </ul>
 properties
 
 
 <ul>
 <li>
 Sales &amp; MICE
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 <li>
 Drive regional sales performance by collaborating with internal sales teams and property owners to
 
 
 </li>
 </ul>
 achieve revenue targets for your portfolio
 
 
 <ul>
 <li>
 Identify and push sales POCs to close MICE deals for your portfolio properties
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 <li>
 Support pricing, promotions, and campaigns to drive business at the property level
 </li>
 <li>
 Engage with local corporate clients, event organizers, and travel planners to push business to your
 
 
 </li>
 </ul>
 portfolio if needed
 
 
 <ul>
 <li>
 Team &amp; Partner Management
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 <li>
 Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the
 
 
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 </ul>
 segment
 
 
 <ul>
 <li>
 Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency
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 <li>
 Build strong relationships with hotel owners and partners to foster collaboration and long-term
 
 
 </li>
 </ul>
 association
 
 
 What Are We Looking For -
 
 
 <ul>
 <li>
 Strong communication, leadership, and stakeholder management skills.
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 <li>
 4&ndash;6 years of experience in hospitality management with demonstrated success in both operations and
 
 
 </li>
 </ul>
 business development.
 
 
 <ul>
 <li>
 Proven experience in property acquisition and/or sales in hospitality.
 </li>
 <li>
 Knowledge and experience in the MICE segment is highly desirable.
 </li>
 <li>
 Analytical mindset with problem-solving and decision-making capabilities.
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 <li>
 Ability to thrive in a dynamic, fast-paced environment.
 </li>
 <li>
 Willingness to travel extensively within the assigned geography.
 </li>
 <li>
 Entrepreneurial approach with a strong focus on execution and accountability.
 </li>
 </ul>
</div>

Manager - Operations - Hyderabad

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