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manager business support

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
At Ooredoo, our culture and DNA are at the heart of everything we do. We are a diverse and inclusive global family, united by a shared passion for innovation and excellence. We believe that our success is built upon our people's strengths. Join us and become a vital part of our dynamic culture, contributing to our mission of enriching people's lives through cutting-edge communications.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role 
To manage the support of various Customer care operational infrastructure and be responsible for KPI reporting and analysis of all Customer Care KPI's and metrics. The role is responsible to ensure customer care infrastructure platforms like PABX, IVR, ACD and other OSS platforms and applications are highly available and tailored to suite business and operational needs. Leading continuous Improvement initiatives in customer care. Lead, plan, design &amp; implement new customer centric processes within Customer care and measure the effectiveness of new and existing processes to optimize costs without impacting the quality of customer service. Also, to be responsible for ensuring premium quality of customer interactions handled by care executives across customer care.
Key Accountabilities and Activities<ul><li> 
Conduct on-going and regular review and refinement of existing processes and procedures within the customer care to ensure superior customer service.</li><li>
Review the customer care MIS reports and determine conclusions and recommendation for cause and effect relating to improvement of KPIs and customer service.</li><li>
Produce comprehensive reports detailing the result of all analysis conducted on a monthly/ quarterly basis.</li><li>
Compile and analyze information on other contact centers/customer care with the objective of benchmarking products and services.</li><li>
Work as part of a project team and conduct analysis as required at various stages of the project lifecycle (client needs, process definition, operational modelling and analysis, s/w selection and procurement, process and system implementation, acceptance testing and training).</li><li>
Plan, conduct, and manage Customer Care KPI targets on a monthly basis and on recognition programs, as required.</li><li>
Communicate with users, conduct acceptance testing, requirements gathering and prioritization.</li><li>
Produce functional requirements specifications, including acceptance criteria.</li><li>
Assess business readiness; compile rollout checklists, training set up and interdepartmental co-ordination.</li><li>
Review the performance of new ventures and provide feedback on their performance as compared to local and regional party operations.</li><li>
Ad hoc projects as requested.</li><li>
Oversee the Maintenance already existing documented business process and act as a repository for all of the division's business processes</li><li>
Assist business process owners in identifying new processes and documenting them.</li><li>
Work with Business process owners to enhance, optimize, re-engineer and monitor business processes when required.</li><li>
Design and implement various operational KPI performance dashboards for a variety of audience and stakeholders across the business unit.</li><li>
Drives Continuous Improvement to quantitatively and qualitatively reduce costs, improve quality, and service.</li><li>
Manage and take a lead role in promoting and improving quality processes, expectations, and results</li><li>
Responsible for discrete categories of Process Effectiveness tracking including tracking down-time results, improving data integrity and developing improvement plans based on the data.</li><li>
Establishes and manages process implementation for &quot;right first time&quot; performance and incorporates this philosophy in the continuous improvement lifecycle.</li><li>
Identify root cause for problems and assist problem management teams in error prevention or error correction actions</li><li>
Conduct on-going and regular review and refinement of existing processes and procedures within Customer Care to ensure superior customer service.</li><li>
Review Customer Care reports and determine conclusions and recommendation for cause and effect relating to improvement of KPIs and customer service.</li><li>
Process and activity performance Monitoring</li><li>
Use DMAIC problem solving methodology, Value Stream Management planning to drive various CIP projects</li><li>
Coordinate and facilitate Kaizen events for the continuous improvement of various operational processes.</li><li>
Responsible for managing the first line support for all Customer Care operating systems, including but not limited to, Customer Relationship Management (CRM), Automatic Call Distribution (ACD), Workforce Management System (WMS), IVR (Interactive Voice Response) and any other in-house developed applications which are used in Customer Care in terms of configuration and set up.</li><li>
Ensure that the System Support team is performing to accepted levels in terms of quality of support and timeliness of response and production of reports.</li><li>
Create work breakdown structures for the System Support team and ensure that the team is performing their activities/tasks in accordance.</li><li>
Ensure that all support processes and procedures are clearly documented.</li><li>
Ensure all in-house developed applications are properly tested before deployment.</li><li>
Ensure all system related technical documentation for Customer Care operational systems are up-to date.</li><li>
Recommend the best possible system/application architecture for future systems/applications in Customer Care that would satisfy the business needs.</li><li>
Accountable for the review, tracking, testing and implementation of all system related change requests where applicable, from the various customer care functional areas.</li><li>
Oversee the review, tracking, testing and deployment of all operational reports and related change requests where applicable, from the various Customer Care areas.</li><li>
Actively participate and assign support resources for various customer care related projects.</li><li>
Ensure that unresolved technical issues are escalated to IT/Technology for second line support and tracking /follow up is done periodically to get the issues resolved.</li><li>
Research, identify and define the business drivers that require a project to be instigated including completion of any PMO documentation.</li><li>
Carry out analysis of resource requirements including: Timescales, people, systems requirements, financial commitments and impact to operations regarding service levels, sales volumes, and training requirements.</li><li>
Prepare RFP documentation for any external vendors required to assist in a project</li><li>
Assess RFP responses and presentations in order to identify a preferred supplier</li><li>
Monitor and report on pre-project activities and provide relevant management information.</li><li>
Liaise with project sponsor and project team on any task, system or people resource issue that may impact the progress of a project.</li><li>
Undertake issue investigations that allow alternative approaches to task completion to be considered emanating in the production of an issues log / action plan.</li><li>
Conduct project presentations and run update meetings capturing issues, progress and additional tasks.</li><li>
Proactively liaise with project sponsors and stake holders in order to obtain permission for an activity or a decision on a task that allows the project to proceed.</li><li>
Communicate and manage with any third parties that have a specific involvement with a project.</li><li>
Produce post-project analysis against agreed critical success factors and provide appropriate management information regarding return on investment and achievement of critical success factors on a project post implementation.
</li><li>Manage Scheduling activities in conjunction with the head of QC and scheduling.</li><li>
Ideation and formulation of efficient shift strategy that is in-line with the manpower plan.</li><li>
Manage the development of monthly forecast strategy with line managers and direct reports.</li><li>
Manage the development of &quot;What If Scenarios&quot; to handle interaction volume spikes.</li><li>
Formulate Manpower plan and budgets that are of tactical and strategic in nature</li><li>
Conduct periodic reviews with key stakeholders and top management on ways to improve the work force management process, taking into consideration trends in shrinkage, adherence, forecast accuracy etc.</li><li>
Drive various manpower cost optimization strategies from a WFM perspective.</li><li>
Supervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description. 
Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities. 
Delegate responsibility to direct reports, in accordance with their role and ability, to ensure they are developed and maximise their potential.</li><li>
Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities.</li><li>
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by Director or other superiors.</li></ul>
Qualifications 
Bachelor's degree in business or statistics or a related discipline from a recognized tertiary institution.</div>

Manager, Business Support

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan
 
 
 and measured against Balance Scorecard targets in the 4 main areas:
 
 
 Teams, Sales, Profit, Customer and Restaurant Excellence.
 
 
 
 
 
 
 Scope:
 
 
 
 No. of Restaurants from 10-12 Restaurants.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Planning &amp; Organizing
 
 
 <ul>
 <li>
 Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team.
 </li>
 <li>
 Sets with the RMs the monthly restaurant business plan and review monthly.
 </li>
 </ul>
 
 
 
 
 
 Sales and Financial Excellence
 
 
 <ul>
 <li>
 Ensures complete and timely execution of corporate &amp; local marketing programs.
 </li>
 <li>
 Monitor competitors&rsquo; activities and coordinate with operation and marketing managers to keep ahead of competition.
 </li>
 <li>
 Keep his RGMs informed of any competitive activity.
 </li>
 <li>
 Support the implementation of the marketing plan.
 </li>
 <li>
 Support new products launch.
 </li>
 <li>
 Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled
 </li>
 <li>
 appropriately.
 </li>
 <li>
 Analyze the operations / P&amp;L to determine deviation from standards and coach the concerned RGM to take corrective measures.
 </li>
 <li>
 Monitors the operations effectiveness through the Pace Setter.
 </li>
 <li>
 Analyzes sales, labor, inventory and controllable on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets.
 </li>
 <li>
 Coaches and assists RGMs in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager.
 </li>
 <li>
 Approves operating expenditures with guidelines for other controllable and inventory.
 </li>
 <li>
 Ensures that required audits and controls are in place.
 </li>
 </ul>
 
 
 
 
 
 Restaurant Excellence
 
 
 <ul>
 <li>
 Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
 </li>
 <li>
 Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions.
 </li>
 <li>
 Works with RMs to develop R&amp;R plan and lead the R&amp;R activities in his area.
 </li>
 <li>
 Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback &amp; support.
 </li>
 <li>
 Ensure that all restaurants under his/her supervision can achieve GES/ROCC objectives as per planned.
 </li>
 <li>
 Ensure understanding and awareness of safe &amp; security procedures.
 </li>
 <li>
 Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products.
 </li>
 <li>
 Ensure that all the business skills in place i.e. One klick, Aloha and Crunch time.
 </li>
 <li>
 Follow up on the periodic maintenance schedule.
 </li>
 <li>
 Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action.
 </li>
 <li>
 Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in these areas.
 </li>
 <li>
 Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness.
 </li>
 <li>
 Coaches and models team involvement in problem solving to improve customer satisfaction.
 </li>
 <li>
 Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager.
 </li>
 <li>
 Ensure best practices are shared.
 </li>
 </ul>
 
 
 
 
 
 Teamwork
 
 
 <ul>
 <li>
 Working on the outcomes of the EES within his area by coordination with his/her RGMs, analyses, determine corrective action plan, share the outcomes with the Ops manager.
 </li>
 <li>
 Provides input in training needs and training effectiveness.
 </li>
 <li>
 Identifies &amp; develops HIPO&rsquo;s.
 </li>
 <li>
 Enforce and support all training &amp; development plans for all staff under his/her supervision.
 </li>
 <li>
 Evaluate performance of restaurant management in his area against established targets, implementation plan to improve performance.
 </li>
 <li>
 Ensure that restaurant teams understand &amp; apply the safety procedures.
 </li>
 <li>
 Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints.
 </li>
 <li>
 Ensures quality performance appraisals (CPI - OPR), individual development plans, bench planning.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum university degree, Tourism &amp; Hotels Management or Business Administration is highly preferable.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi-outlet food/qsr.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
 </li>
 <li>
 Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
 </li>
 <li>
 Language skills: fluent Arabic and English (Oral/Written)
 </li>
 <li>
 IT Skills: Excellent MS Office.
 </li>
 <li>
 Creative and initiative, Communication &amp; Presentation skills
 </li>
 </ul>
</div>

Area Coach - Krispy Kreme

KBR, Inc.

<div>
 
 Title
 
 
 
 Projects Contracts Manager
 
 
 
 Job Title
 
 
 
 
 
 Projects Contracts Manager
 
 
 
 
 
 Division /Project
 
 
 
 KBR&rsquo;s Sustainable Technology Solutions (STS) group is looking for a Projects Contracts Manager for 5-year PMC contract for the supply of Programme Management services with Kuwait Oil Company. The contract serves to support KOC to achieve its objectives of reaching optimum capacity in its oilfields and enhancing its facilities by the most efficient and economical means available.
 
 
 The contract aims to provide project management, co-ordination, planning, design, engineering, construction management, contracting, procurement, project controls and other services for construction of new oil field facilities, up-grading of existing facilities, and transfer of technology.
 
 
 
 Primary Objectives
 
 
 
 The Projects Contracts Manager is permanently assigned to the Project&rsquo;s commercial and contractual management. A comprehensive knowledge of the principles governing all terms and conditions of contracts, Company contracts policies, and the Company industry, are prerequisites.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for preparation of tender packages for Assigned Projects for the Client approval in Client's Model Contracts format and layout.
 </li>
 <li>
 Responsible for raising requests of contract action once approved by the Client.
 </li>
 <li>
 Monitors and reports the progress of the tender packages for assigned projects.
 </li>
 <li>
 Assists the Client in conducting pre-tender meetings, site visits, replies to tenderers' queries, preparation of supplementary letters to the ITB, evaluation of tenders, recommendations of award, internal and external approvals for award recommendations, preparation of contract documentation for signature.
 </li>
 <li>
 Provides close monitoring of construction activities of awarded contracts with reference to areas of possible claims, review of construction contractor correspondence with respect to contractual impact, production of recommended responses by the Client, evaluation of construction claims as well as other related activities enumerated in the contract.
 </li>
 <li>
 Participates in Company strategic planning for specific projects, i.e., risk assessment, bid/no bid analysis, business plan.
 </li>
 <li>
 Ensures accuracy and timeliness of contract administration by the assigned Contract Administrators.
 </li>
 <li>
 Coordinates with affected groups to ensure proper support in contract administration, proposal preparation, and in negotiations.
 </li>
 <li>
 Reviews requests for proposals particularly to identify risks and terms which may not conform to Company policy.
 </li>
 <li>
 Negotiates the more difficult, complex, or sensitive issues with client management.
 </li>
 <li>
 Managing Contract Personnel, make staffing assignments, offers training, reviews work produced, completes performance evaluations and counselling as needed.
 </li>
 <li>
 Completes other responsibilities associated with this position as may be appropriate.
 
 
 </li>
 </ul>
 
 Qualifications Including Required Education, Experience, &amp; Skills
 
 
 
 <ul>
 <li>
 BA/BS in Business, Finance.
 </li>
 <li>
 20 years of effective post-graduation total experience in contract administration within a large, international engineering firm is preferred.
 </li>
 <li>
 5 years of total minimum total post-graduation experience in oil &amp; gas, refinery, or petrochemical industry.
 </li>
 <li>
 10 years of minimum experience as Contracts Manager in an Engineering Company
 </li>
 <li>
 To be additional qualified as a Certified Contracts Manager by any reputable professional association
 </li>
 <li>
 Must also have excellent communication skills for interaction with clients and potential clients and capable of independently negotiating complex contractual issues
 
 
 </li>
 </ul>
 
 Essential Skills/experience
 
 
 
 <ul>
 <li>
 Analysis and problems solving
 </li>
 <li>
 Creativity/innovation
 </li>
 <li>
 Communications, written and oral.
 </li>
 <li>
 Formal presentation skills
 </li>
 <li>
 Ability to influence and persuade.
 
 
 </li>
 </ul>
 
 Decarbonization &ndash; Energy Transition &ndash; Sustainability
 
 
 
 
 Belong. Connect. Grow. with KBR!
 
 
 
 
 R2109581
 
</div>

Projects Contracts Manager

LGTC Recruitment

Job PurposeThe Administrative Assistant &ndash; Partnerships will support the Business Development and Partnerships team in researching potential employers, coordinating outreach activities, scheduling meetings, and maintaining an organized database of partners. The role requires strong communication skills, initiative in outreach, and the ability to represent the company during employer visits.Key ResponsibilitiesResearch &amp; Outreach<ul><li>Research and identify potential employers and partnership opportunities.</li><li>Conduct cold calls and follow-up communication with prospective partners.</li><li>Assist in preparing and delivering presentations during employer visits.</li></ul>Scheduling &amp; Coordination<ul><li>Arrange and manage meetings (onsite and virtual) using Google Calendar and Google Meet.</li><li>Coordinate with the BDM on meeting schedules, logistics, and follow-ups.</li><li>Ensure timely preparation of documents, proposals, and presentation materials.</li></ul>Database &amp; Systems Management<ul><li>Maintain an updated database of prospective and existing employers.</li><li>Track partnership progress, outreach activities, and meeting outcomes.</li><li>Utilize internal systems or CRM tools for record-keeping and reporting.</li></ul>Communication &amp; Presentation<ul><li>Support the BDM in employer visits and presentations when required.</li><li>Draft professional correspondence including proposals, reports, and follow-ups.</li><li>Represent the company in a professional manner with external stakeholders.</li></ul>General Support<ul><li>Provide administrative support to the BDM, Manager, or CEO as required.</li><li>Assist with the preparation of partnership reports and performance summaries.</li><li>Undertake additional tasks as assigned to support business development activities.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or related field (preferred).</li><li>Prior experience in administration, client relations, or business development support.</li><li>Strong verbal and written communication skills.</li><li>Confident in cold calling and external stakeholder interaction.</li><li>Proficiency with Google Workspace (Docs, Sheets, Calendar, Meet, Slides).</li><li>Good presentation skills; comfortable speaking in meetings and employer visits.</li><li>Highly organized, detail-oriented, and able to multitask effectively.</li><li>Flexible, proactive, and able to work independently or in a team.</li></ul>Compensation &amp; Benefits<ul><li>Salary: 250 KWD per month</li><li>Commission: Performance-based commission structure</li><li>Opportunities for professional growth and development</li><li>Exposure to employer engagement and international business development activities</li><li>Supportive and collaborative team environment</li></ul>Job Type: Full-timePay: Up to KD250.000 per monthApplication Question(s):<ul><li>Are you holding a Regular (Ahli) Visa 18?</li></ul>Language:<ul><li>English (Required)</li></ul>Application Deadline: 31/08/2025 Expected Start Date: 01/09/2025

Admin Officer

<div><h3 class="jobSectionHeader">Job Summary:</h3><div></div><div> 
The Brand Manager is responsible for developing and executing brand strategies that strengthen brand equity, drive market share growth, and support business objectives across Kuwait and international markets. This role involves analyzing consumer insights, monitoring market trends, and ensuring alignment of brand activities with corporate marketing plans. The Brand Manager will lead new product development (NPD), oversee product launches, and coordinate cross-functional teams to deliver impactful marketing programs. The position requires strong strategic, analytical, and execution skills, as well as proven experience in FMCG brand building, to successfully manage brand health and deliver sustainable business growth.</div><div></div><div> 
Job duties include but are not limited to:</div> 
<div></div><ul><li>
Develop brand communication which effectively reflects the brand objectives in order to build brand equity.</li><li>
Provide brand direction to develop and execute product/brand marketing programs to build brand awareness and increase sales.</li><li>
Develop Brand strategies based on consumer insights from consumer research and Trackers for Kuwait and International markets in order to improve brand health.</li><li>
Review market research to anticipate competition, monitor competitors' activities and market trends and translate consumer attitudes into new branding directions.</li><li>
Communicate brand strategies to marketing communications, sales, and another department.</li><li>
Coordinate and align brand strategy with corporate marketing plan.</li><li>
Coordinate with marketing support department to develop advertising and promotional programs, pricing, positioning, and packaging.</li><li>
Assess and develop brand names to differentiate product.</li><li>
Monitoring, planning and coordinating product launch.</li><li>
Guide creation of product portfolio.</li><li>
Evaluate and analyze program results and present recommendations for changes in brand strategy.</li><li>
Manage and launch Brands NPD/ Brand Initiatives in order to introduce new products that meet the consumer needs and create market differentiation.</li><li>
Improve and manage internal co-ordination with important departments for timely executions of brand plans and actions.</li><li>
Conduct consumer research whenever required based on brand issues and opportunities.</li><li>
Regularly analyze all brand trackers in order to identify brand issues and opportunities.</li><li>
Implement price revisions to meet agreed gross margin targets of relevant Stock keeping units.</li><li>
Create and implement annual brand plans and activities in order to meet the short- and long-term brand objectives.</li></ul><div></div><div> 
Required Qualification:</div><ul><li>
Education: MBA in Marketing preferred.</li><li>
Work Experience: At least 8 full years of marketing / brand building of FMCG products is mandatory</li></ul><div></div><div> 
Required Professional Skills:</div><ul><li>
Languages: English &amp; Arabic language a must</li><li>
Computer: MS office</li><li>
Understanding of marketing principles and brand building elements, analytical, influencing &amp; negotiation, Execution, Business orientation</li></ul></div>

Brand Manager

<div>
 
 Job Summary
 
 
 
 The Brand Manager is responsible for developing and executing brand strategies that strengthen brand equity, drive market share growth, and support business objectives across Kuwait and international markets. This role involves analyzing consumer insights, monitoring market trends, and ensuring alignment of brand activities with corporate marketing plans. The Brand Manager will lead new product development (NPD), oversee product launches, and coordinate cross-functional teams to deliver impactful marketing programs. The position requires strong strategic, analytical, and execution skills, as well as proven experience in FMCG brand building, to successfully manage brand health and deliver sustainable business growth.
 
 
 
 Job Duties Include But Are Not Limited To
 
 
 
 <ul>
 <li>
 Develop brand communication which effectively reflects the brand objectives in order to build brand equity.
 </li>
 <li>
 Provide brand direction to develop and execute product/brand marketing programs to build brand awareness and increase sales.
 </li>
 <li>
 Develop Brand strategies based on consumer insights from consumer research and Trackers for Kuwait and International markets in order to improve brand health.
 </li>
 <li>
 Review market research to anticipate competition, monitor competitors' activities and market trends and translate consumer attitudes into new branding directions.
 </li>
 <li>
 Communicate brand strategies to marketing communications, sales, and another department.
 </li>
 <li>
 Coordinate and align brand strategy with corporate marketing plan.
 </li>
 <li>
 Coordinate with marketing support department to develop advertising and promotional programs, pricing, positioning, and packaging.
 </li>
 <li>
 Assess and develop brand names to differentiate product.
 </li>
 <li>
 Monitoring, planning and coordinating product launch.
 </li>
 <li>
 Guide creation of product portfolio.
 </li>
 <li>
 Evaluate and analyze program results and present recommendations for changes in brand strategy.
 </li>
 <li>
 Manage and launch Brands NPD/ Brand Initiatives in order to introduce new products that meet the consumer needs and create market differentiation.
 </li>
 <li>
 Improve and manage internal co-ordination with important departments for timely executions of brand plans and actions.
 </li>
 <li>
 Conduct consumer research whenever required based on brand issues and opportunities.
 </li>
 <li>
 Regularly analyze all brand trackers in order to identify brand issues and opportunities.
 </li>
 <li>
 Implement price revisions to meet agreed gross margin targets of relevant Stock keeping units.
 </li>
 <li>
 Create and implement annual brand plans and activities in order to meet the short- and long-term brand objectives.
 
 
 </li>
 </ul>
 
 Required Qualification
 
 
 
 <ul>
 <li>
 Education: MBA in Marketing preferred.
 </li>
 <li>
 Work Experience: At least 8 full years of marketing / brand building of FMCG products is mandatory
 
 
 </li>
 </ul>
 
 Required Professional Skills
 
 
 
 <ul>
 <li>
 Languages: English &amp; Arabic language a must
 </li>
 <li>
 Computer: MS office
 </li>
 <li>
 Understanding of marketing principles and brand building elements, analytical, influencing &amp; negotiation, Execution, Business orientation
 </li>
 </ul>
</div>

Dasman Diabetes Institute

<div>Responsible to support in operational duties for the Research division but not limited to all operational services within DDI and in generating related reports, status and progress updates to manager and senior management as needed.

Provide operational, project management, and administrative support for research activities, ensuring effective tracking, reporting, and coordination across teams and stakeholders by supporting the Principal Investigators (PIs) of research projects in a variety of ways within the established research management framework and system.

<h3 class="jobSectionHeader">Responsibilities</h3>

Project Management Roles &amp; Responsibilities
<ul><li>Support in progress and status report preparation related to day to day and topline activities.</li>
<li>Maintain project management and research operation trackers</li>
<li>Tracks research projects&rsquo; key performance indicators with PIs specifically for the project milestone progress and forecast completion date.</li>
<li>Support in the development and maintenance of sustainable streamlined project management platforms, dashboards, and quality reporting systems</li>
<li>Assist with operational, financial, project management, and administrative tasks in the Research sector including budgets, procurement, publications, and project status, outcomes and pipelines.</li>
<li>Participate in team meetings to discuss proposals, project status and issues and assist PIs in planning and coordinating the approved research projects.</li>
<li>Assist in developing and managing departmental policies and procedures.</li>
<li>Liaise between Research and other sectors within DDI, as needed, on research project management requirements.</li>
<li>Maintain confidentiality of documents and information</li>
<li>Demonstrate professionalism and diplomacy in communicating with all staff.</li>
<li>Provide administrative support for committees, internal/external board reviews with manager and CSO Office</li>
<li>Assist in providing reports to DDI senior management on projects status, identifying risks and potential issues, and maintaining project archives &ndash; to include operational elements.</li>
<li>Liaise with ethical committees (ORA/ACEC) to ensure deliverables are met within the research project management system</li>
<li>Maintains working knowledge of the research process and in the conduct of ERC approved research protocols, following GCP guidelines.</li>
<li>Participate in research operations and project management quality initiatives, performance improvement activities, key performance indicators, and workplans.</li>
<li>Assist in coordinating the DDI research strategy deliverables with the manager.</li>
<li>Provide support to other team members and perform additional duties as assigned.</li></ul> 
<h3 class="jobSectionHeader">Required Skills and Expertise:</h3>

Requirements
<ul>
<li>Experience: Previous work experience in research environment is highly desirable.</li>
<li>In-depth knowledge of office protocol, document management methodologies and procedures and automated on-line system applications is required.</li>
<li>Must have strong and effective organizational skills and proven capability to manage multiple tasks.</li>
<li>Advanced computer knowledge including Microsoft Office Suite including Word, Excel, Access PowerPoint, automated document management applications and the aptitude to continually learn new software or applications is required</li>
<li>Good Interpersonal communication skills.</li>
<li>Proficient in reading and writing in English, Arabic is a plus.</li></ul> 
<h3 class="jobSectionHeader">Other Comments:</h3>
Supervisory Responsibilities

No supervisory responsibilities

Education

Bachelor&rsquo;s Degree (business, information science, administration or office management, science, project management or any related fields).</div>

Research Operations & Project Management Officer

Explore 495+ Manager business support in Kuwait this September. Find roles across top companies and apply now to boost your career.

495 manager business support jobs IN Kuwait

Manager, Business Support

Area Coach - Krispy Kreme

Projects Contracts Manager

Admin Officer

Brand Manager

Brand Manager

Research Operations & Project Management Officer