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Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Title: Wireless LAN Controller (WLC) L3 Specialist &ndash; Aruba
 
 
 Experience: Minimum 8 years (including 4 years of relevant experience with Wireless Controllers)
 
 
 Location: [Specify location or remote, if applicable]
 
 
 Job Description: We are seeking an experienced Wireless LAN Controller (WLC) L3 Specialist with expertise in Aruba Controllers implementation and configuration. The ideal candidate will have strong hands-on experience in routing and switching and the ability to optimize wireless network performance and security.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design, implement, and manage Aruba Controllers to ensure high-quality wireless connectivity.
 </li>
 <li>
 Configure and optimize wireless access points to maximize performance, coverage, and user experience.
 </li>
 <li>
 Provide advanced troubleshooting and L3 support for complex wireless network issues.
 </li>
 <li>
 Perform system upgrades, patches, and maintenance for Aruba solutions.
 </li>
 <li>
 Collaborate with network teams to integrate wireless solutions seamlessly into the larger infrastructure.
 </li>
 <li>
 Document configurations, troubleshooting steps, and best practices for wireless network operations.
 </li>
 <li>
 Work on routing and switching configurations as required to support wireless connectivity.
 </li>
 <li>
 Conduct performance analysis and propose recommendations to enhance wireless network efficiency.
 </li>
 <li>
 Stay updated on the latest trends and technologies in wireless networking.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 8 years of overall IT experience, with at least 4 years of relevant experience with wireless controllers.
 </li>
 <li>
 Deep knowledge of Aruba Controllers setup, implementation, and management.
 </li>
 <li>
 Strong expertise in routing and switching technologies (e.g., VLANs, STP, OSPF, BGP).
 </li>
 <li>
 Proficiency in wireless protocols such as 802.11 standards, RF management, and wireless security configurations.
 </li>
 <li>
 Hands-on experience with troubleshooting tools like packet analyzers and RF site survey tools.
 </li>
 <li>
 Industry certifications such as CWNA, Aruba Certified Mobility Professional (ACMP), or CCNA Wireless are desirable.
 </li>
 <li>
 Excellent analytical, communication, and interpersonal skills.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with wireless network integration into larger network security frameworks.
 </li>
 <li>
 Knowledge of automation and scripting for wireless network configurations.
 </li>
 </ul>
</div>

Manager - Customer Service Operations

Ather Energy

<div>
 You&rsquo;ll be our: RP Relationship Manager
 
 
 You&rsquo;ll be based at: Zonal Office
 
 
 You&rsquo;ll be Aligned with: National Lead - Customer Service
 
 
 You&rsquo;ll be a member of: Customer Service Team
 
 
 What you&rsquo;ll do at Ather: Lead &amp; Manage the team of Customer Relationship Executives (CREs) &amp; Customer Relationship Managers (CRMs) who serve as the primary customer facing team of our retail partners to ensure seamless operations and maintain the Ather standards of support, service and experience.
 
 
 <ul>
 <li>
 Accountable for achieving Customer Service KPIs and high standards of customer satisfaction scores (CSAT) at Retail partners PAN India.
 </li>
 <li>
 Ensure all incoming calls are handled by a team of CRE&rsquo;s by having a rostering mechanism, adequate staffing, and call abandonments
 </li>
 <li>
 Ensure all RP CS team members resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 </li>
 <li>
 Responsible to publish reports/ dashboards on the performances of CS RPs during reviews and identify areas of opportunities and improvement by collecting the Voice of Customers.
 </li>
 <li>
 Proactively collate and pick up data points, analyze and initiate corrective actions to enhance customer experience and better the team performance and ensure data sanity.
 </li>
 <li>
 Take up all concerns and issues in respective forums and follow up for closure
 </li>
 <li>
 Ensure data sanity and be responsible for maintaining accurate data records.
 
 
 </li>
 </ul>
 Here&rsquo;s what we are looking for:
 
 
 <ul>
 <li>
 An eye for detail and improving process
 </li>
 <li>
 Ability to work with G-Suite and data well
 </li>
 <li>
 Great communication &amp; writing skills in English are non-negotiable.
 </li>
 <li>
 A love for automobiles. When you are passionate about the product, the ability to pick up the finest details is just faster. Curiosity and excitement about new technology is a great thing to have.
 </li>
 <li>
 Good people skills
 
 
 </li>
 </ul>
 You bring to Ather:
 
 
 <ul>
 <li>
 A graduation degree in any field works just fine.
 </li>
 <li>
 Min 1-2 years of prior work experience
 </li>
 <li>
 Flexible to work on weekends - Rotational Shifts. Role wouldn't be a time bound one and may require flexibility beyond shift hours and on week-offs
 </li>
 </ul>
</div>

RP Relationship Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/ Job Title:
 
 Senior Sales Manager (Corporate Salary)
 
 
 
 Function/ Department:
 
 Branch Banking
 
 
 
 Job Purpose
 
 
 
 This role involves direct customer interaction and business acquisition of corporate salary accounts in a specific area. The role bearer will explain and sell banking products, link customers and bank, and provide excellent service. The role bearer will also map catchments, get customer feedback, and convert opportunities by acquiring clients, deepening customer relationships, and achieving organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Lead and guide a team of acquisition managers in designated areas for Salary Account acquisition
 </li>
 <li>
 Ensure adherence to the acquisition process during daily sales calls for comprehensive market coverage
 </li>
 <li>
 Oversee the activation and usage of Salary Accounts, meeting assigned activation targets.
 </li>
 <li>
 Educate and update team members on Salary Account products to maintain product knowledge
 </li>
 <li>
 Promptly address customer queries related to Salary Accounts for high satisfaction levels.
 </li>
 <li>
 Optimize team staffing to minimize attrition and ensure operational efficiency.
 </li>
 <li>
 Manage operations with a customer-centric approach, focusing on Salary Account holders' needs
 </li>
 <li>
 Evaluate growth strategies for acquiring Salary Account customers using competitor analyses and feedback
 </li>
 <li>
 Implement process changes to enhance service quality specifically for Salary Account acquisition and servicing
 </li>
 <li>
 Support teams by monitoring key performance parameters and providing necessary resources for achieving Salary Account acquisition targets
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: Bachelor&rsquo;s in Engineering / Technology / Math&rsquo;s / Commerce / Arts / Science / Biology / Business / Computers / Management
 
 
 
 Experience:
 
 5 to 10 years of relevant experience
</div>

Senior Sales Manager (Corporate Salary)

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 &amp; L3 technical support in Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains with the objective of providing timely resolution to technical issues faced by customer &amp; ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit
 </li>
 <li>
 s overall results.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues.
 </li>
 <li>
 Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution.
 </li>
 <li>
 Plan support needs for the customer
 </li>
 <li>
 ensure timely execution of service acceptance function &amp; compliance with turnaround time (SAT)
 </li>
 <li>
 Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window.
 </li>
 <li>
 Monitor spikes in escalation of tickets.
 </li>
 <li>
 Devise mechanism to track all escalations &amp; identify root cause of the escalations.
 </li>
 <li>
 Identify improvement areas in terms of process, people, resources to avoid escalating situations &amp; implement solutions.
 </li>
 <li>
 Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends.
 </li>
 <li>
 Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis.
 </li>
 <li>
 The role will lead a large team.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Excellent customer handling ability.
 </li>
 <li>
 Should have dealt with large team sizes.
 </li>
 <li>
 Experience on building process efficiency
 </li>
 <li>
 Expertise on implementation, installation, integration troubleshooting and overall functionalities.
 </li>
 </ul>
</div>

Deputy General Manager - Global Service Operations

Cummins India

<div>
 
 Description
 
 
 
 
 Job Summary
 
 
 
 The Analyst &ndash; Cummins CARE provides routine customer support to end-users, distributors, and dealers through multi-channel platforms (phone, email, chat). The role requires accurate documentation of inquiries, resolution of routine issues, and timely escalation of complex cases. In addition to daily support operations, the analyst collaborates with product, QA, and development teams to resolve technical issues, improve service efficiency, and enhance customer satisfaction. The role also involves mentoring team members, monitoring performance metrics, and contributing to policy and process improvements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver prompt, accurate, and customer-centric support through phone, email, and chat.
 </li>
 <li>
 Document all customer interactions within Cummins systems and follow standard processes.
 </li>
 <li>
 Resolve routine queries using knowledge of Cummins processes, systems, and practices.
 </li>
 <li>
 Escalate non-routine or complex issues with appropriate documentation.
 </li>
 <li>
 Manage day-to-day support operations for digital products such as Guidanz, QSOL, Insite, Service Plus, and Salesforce.
 </li>
 <li>
 Monitor and track support tickets, ensuring adherence to SLAs and service quality standards.
 </li>
 <li>
 Coordinate with product development, QA, and other cross-functional teams to resolve technical concerns.
 </li>
 <li>
 Handle escalations, providing guidance and ensuring timely resolution.
 </li>
 <li>
 Contribute ideas to enhance customer experience and operational efficiency.
 </li>
 <li>
 Assist in the development and implementation of support policies, procedures, and best practices.
 </li>
 <li>
 Train and mentor support team members to strengthen skills and product knowledge.
 </li>
 <li>
 Analyze customer feedback and support trends to identify service and product improvement opportunities.
 </li>
 <li>
 Prepare reports on support performance, customer satisfaction, and operational metrics.
 </li>
 <li>
 Stay updated on new product features, releases, and digital tool updates.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 Competencies
 
 
 
 <ul>
 <li>
 Action Oriented &ndash; Tackles challenges with urgency and enthusiasm.
 </li>
 <li>
 Customer Focus &ndash; Builds strong relationships and delivers customer-first solutions.
 </li>
 <li>
 Communicates Effectively &ndash; Delivers clear, concise, and audience-specific communication.
 </li>
 <li>
 Collaborates &ndash; Builds strong partnerships across teams and functions.
 </li>
 <li>
 Manages Conflict &ndash; Handles conflict situations constructively and with minimal disruption.
 </li>
 <li>
 Nimble Learning &ndash; Quickly adapts and learns from new challenges, successes, and failures.
 </li>
 <li>
 Values Differences &ndash; Leverages diverse perspectives and cultures for stronger outcomes.
 </li>
 <li>
 Service Capability, Capacity &amp; Coverage &ndash; Applies Cummins standards to deliver consistent and capable service.
 </li>
 <li>
 Service Documentation &ndash; Maintains accurate, compliant, and complete customer records.
 </li>
 <li>
 Warranty Process &ndash; Applies Cummins warranty policies to assess claims and ensure accurate settlements.
 
 
 </li>
 </ul>
 
 Education, Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Required:
 </li>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 May require licensing for compliance with export controls or sanctions regulations.
 </li>
 <li>
 Preferred:
 </li>
 <li>
 Bachelor&rsquo;s degree in business administration, Operations, Marketing, Mechanical/Automobile Engineering, or a related field.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Skills and Experience
 
 
 
 <ul>
 <li>
 Experience:
 </li>
 <li>
 2+ years of relevant work experience in customer service, technical support, or call center operations.
 </li>
 <li>
 Prior exposure to subscription or digital product support preferred.
 </li>
 <li>
 Technical Skills:
 </li>
 <li>
 Proficiency in CRM and support platforms (e.g., Salesforce, Genesys, Omnichannel).
 </li>
 <li>
 Strong knowledge of MS Excel and familiarity with analytics/reporting tools (e.g., Power BI).
 </li>
 <li>
 Soft Skills:
 </li>
 <li>
 Strong interpersonal, communication, and leadership qualities.
 </li>
 <li>
 Detail-oriented with excellent problem-solving and conflict-resolution abilities.
 </li>
 <li>
 Customer-first mindset with focus on service quality and satisfaction.
 </li>
 <li>
 The ability to manage multiple priorities in a dynamic, fast-paced environment.
 
 
 </li>
 </ul>
 
 Shift Details
 
 
 
 <ul>
 <li>
 Shifts: Rotational shifts in a 24x7 support environment (primarily night shifts from 4 PM onwards).
 </li>
 <li>
 Work Mode: Hybrid (onsite/remote as per business requirement).
 
 
 </li>
 </ul>
 
 Job
 
 Service
 
 
 
 Organization
 
 Cummins Inc.
 
 
 
 Role Category
 
 Hybrid
 
 
 
 Job Type
 
 Office
 
 
 
 ReqID
 
 2419492
 
 
 
 Relocation Package
 
 Yes
</div>

Analyst - Cummins CARE

Amazon

<div>
 
 Description
 
 
 
 You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies &ndash; including attendance tracking &ndash; are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates&rsquo; performance &ndash; including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts.
 
 
 At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
 
 
 We're seeking a Team lead for our Amazon Fresh operations. In this role, you will be responsible for:
 
 
 Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations
 
 
 Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
 
 
 Driving performance management of your team members. Preparing and implementing training and development plans for associates.
 
 
 Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
 
 
 Conducting 4M and 5S audits for the delivery station on a daily basis.
 
 
 Stand-in for Area Manager.
 
 
 Ability to manage day and night shifts.
 
 
 
 Basic Qualifications
 
 
 
 A graduate who is keen to work in customer facing environment, warehousing, logistics or manufacturing. - Strong execution skills, action oriented, go getter. - Resourceful to identify the way to get things done using limited resources. - Ability to work under pressure situations. - Ability to work in ambiguous situations and to come out with solutions as per the situations faced. - Good people management skills.
 
 
 
 Preferred Qualifications
 
 
 
 A self-motivated person with the ability to motivate the associates/team members. - Good analytical and problem solving skills. - Proficiency in Amazon system or similar systems.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ATSPL - Karnataka
 
 
 Job ID: A2828814
</div>

Team Lead - Intern

Atlas Copco

<div>
 As a National Oerations Manager, your mission is elaborated below. You will report to Business Line Manager.
 
 
 <ul>
 <li>
 The incumbent will be responsible for the complete Technical &amp; Service Operations of PTS (AC) Division for India &amp; neighbouring countries (Nepal, Bhutan &amp; Bangladesh)
 </li>
 <li>
 The incumbent should be able to marshal service resources effectively to cover and maintain good internal stakeholders&rsquo; relationship on long term basis.
 </li>
 <li>
 Position will be responsible for improve operational efficiency of direct and indirect team by implement &amp; utilizing business tools like DMS, PowerConnect, PGA Simulator, WOL, MOL, FleetLink, C4C etc.
 </li>
 <li>
 The incumbent should also have a control on service cost with optimum utilization of the service resources and maintain Service Variance Zero as per divisional target.
 </li>
 <li>
 Position will be responsible for Handling warranties, Settlement of claims and ensure timely reimbursement from product company.
 </li>
 <li>
 The incumbent should coordinate and conduct trails, demonstration of New and existing products.
 </li>
 <li>
 Position will be responsible for improve value added jobs as per divisional requirements.
 </li>
 <li>
 Position will be responsible for technical competency development of direct and indirect
 </li>
 <li>
 Position will be responsible for optimum utilization of RePower centre by implementing new service process &amp; SOP&rsquo;s.
 </li>
 <li>
 The incumbent should close coordinate with PC and implement self-serviceability model for all new and existing products.
 </li>
 <li>
 The incumbent should ensure and achieve all key Service KPI&rsquo;s as per divisional target.
 </li>
 <li>
 Develop a concept of taking and giving feedback and ensuring good interpersonal relationship within the team to develop the spirit of &ldquo;ONE united Team&rdquo;.
 </li>
 <li>
 The incumbent should bear positive attitude and capacity to think &ldquo;Out of the Box&rdquo; to make an efficient, agile, and service driven organisation.
 </li>
 <li>
 The position requires regular domestic travel &amp; frequent interaction with multiple stake holders - customers, distributors, Internal Sales &amp; Service team.
 
 
 </li>
 </ul>
 
 City: Pune
 
 
 
 To succeed, you will need
 
 
 
 Qualifications:
 
 Degree or Diploma in Mechanical/Electrical Engineering
 
 
 
 Knowledge
 
 
 
 <ul>
 <li>
 8-10 Years&rsquo; experience in handling Aftermarket Sales &amp; Service.
 </li>
 <li>
 Service Sales in construction/Mining industries.
 </li>
 <li>
 Good knowledge on Air compressors, Engines will be an added advantage.
 
 
 </li>
 </ul>
 
 Personality Requirements
 
 
 
 <ul>
 <li>
 Excellent communicator with an open-minded attitude
 </li>
 <li>
 Energetic, enthusiastic and has the experience of meeting stringent deadlines and demanding targets.
 </li>
 <li>
 Excellent eye for details and quality
 </li>
 <li>
 Structured with a strong organizational sense.
 
 
 </li>
 </ul>
 In return, we offer
 
 
 <ul>
 <li>
 Culture of trust and accountability
 </li>
 <li>
 Potential to see your ideas realized and to make an impact
 </li>
 <li>
 Lifelong learning and career growt
 </li>
 <li>
 New challenges and new things to learn every day
 </li>
 <li>
 Innovation powered by people
 </li>
 <li>
 Comprehensive compensation and benefits
 </li>
 <li>
 Health and well-being
 
 
 </li>
 </ul>
 Job location
 
 
 On-Site
 
 
 This role requires you to work on-site at our office in Pune, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
 
 
 Contact information
 
 
 Talent Acquisition Team - Power Technique Customer Center
 
 
 
 Uniting curious minds
 
 
 
 Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
</div>

National Service Operations Manager

Explore 97+ Manager customer service operations in Pune this September. Find roles across top companies and apply now to boost your career.