artificial intelligence senior developer Jobs in Qatar

artificial intelligence senior developer

manager research and insights Jobs in Qatar

manager research and insights

assistant director ai solution architect Jobs in Qatar

assistant director ai solution architect

client delivery manager – ai saas Jobs in Qatar

client delivery manager – ai saas

customer success manager sovereign ai cloud Jobs in Qatar

customer success manager sovereign ai cloud

manager data ai product

Ooredoo Group of Companies

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The Product Hub focuses on productizing enterprise grade services for the B2B sector at Ooredoo Qatar covering core connectivity and ICT domains. It works closely with the Business Solutions unit specializing in delivering customized solutions, using products and services from the hub as foundational elements while forming direct partnerships for unique service integration and delivery. The B2B sector covers government, large enterprises as well as small to medium businesses.
About the Role: 
The Data &amp; AI Product Manager role is part of Product Portfolio Management department, leads the planning, development, and management of Cloud &amp; AI products. As one of the emerging domains expected to play a major role in the Qatari market in line with international trends, the role is responsible for qualifying the market opportunities, defining the business engagement model e.g. as a service built with partners, identifying the right partners along the value chain, and the assets that OQ needs to invest in to lock-in a unique position in the value chain.
The Product Manager works on integrating Cloud based AI and Data analytics into the B2B product offerings to improve their relevance and competitiveness as well as being the knowledge multiplier and authority for other product managers and within the B2B area. The role involves collaborating with other product managers to build the roadmap and collaboration model for AI &amp; Data domain. As is typical at OQ, the Product Manager commits to product development milestones and revenue goals while leading the conceptualization, design, and implementation of Data and AI-powered solutions with technology teams, other product domains like cloud, and the partnering team. The aim is to realize solutions based on common tech stacks and assets. Additionally, the Product Manager employs agile and rapid prototyping techniques to deliver faster results with lower investment for OQ B2B.For more details, please click here.
About You:<ul><li> 
10 years' experience in a similar role.
</li><li>Proven expertise in Product Management with a focus on Data analytics, AI enabled Cloud propositions, and AI technologies.
</li><li>Experience in the telco B2B sector, market dynamics, and customer needs and proficiency in cloud technology, data analytics and AI tools and platforms are essential.</li></ul></div>

Manager Data & AI Product

Ooredoo Qatar

<div>
 
 About the Role:
 
 
 The Senior Manager &ndash; Enterprise AI Solutions is a senior, customer-facing role that plays a pivotal part in driving Ooredoo Qatar&rsquo;s AI monetization strategy through the design and promotion of tailored AI solutions for enterprise and government clients. The role is central to advancing Qatar&rsquo;s national digital transformation goals by delivering innovative, scalable, and sector-specific AI use cases that unlock tangible business value.
 
 
 Reporting to the Assistant Director &ndash; AI Solution Architecture, the Senior Manager acts as the technical anchor across the AI solutions lifecycle &mdash; from use case ideation and value articulation to architecture design, proposal development, and implementation handover. This role collaborates closely with AI solution architects, sales, and delivery functions to ensure every AI solution is market-relevant, commercially viable, and operationally sustainable.
 
 
 With a strong focus on revenue generation, commercial impact, and use case monetization, the Senior Manager is expected to identify and shape high-potential AI opportunities that solve real customer problems while creating recurring value streams for Ooredoo. The role requires deep AI domain expertise, strong business acumen, and the ability to align technical possibilities with client-specific objectives.
 
 
 
 
 
 Functional Context:
 
 
 The Professional Services department is central to the newly established Business Solutions division, leading customer engagement throughout the entire lifecycle&mdash;from initial opportunities through delivery and beyond. With deep technical and consultative expertise, the team excels in designing optimal solutions that leverage OQ's offerings alongside those of partner providers. The primary objective is to enhance OQ's engagement with its large enterprise customer base, positioning the company as a trusted partner in driving digital transformation initiatives.
 
 
 
 
 
 The team integrates secure connectivity, network and cloud services, managed services, and IT solutions to enhance OQ's share of wallet and visibility in larger market deals. By moving beyond standard offerings into customized services, the Professional Services team supports Business Accounts, enhancing their technical expertise and capability to manage complex acquisitions and deliveries. This ensures clients' needs are met and remain the primary focus of the sales team.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Identify and validate high-impact AI use cases across key sectors such as telecom, healthcare, utilities, government, and smart cities.
 </li>
 <li>
 Collaborate with clients, sales teams, product managers and solution architects to co-create tailored AI solutions that address sector-specific pain points.
 </li>
 <li>
 Translate business challenges into solution-ready use cases aligned with Ooredoo&rsquo;s AI infrastructure, platforms, and services.
 </li>
 <li>
 Maintain a living repository of vertical-specific AI use cases, business cases, and implementation blueprints.
 </li>
 <li>
 Lead technical discovery sessions with enterprise clients to understand AI readiness, data maturity, and operational context.
 </li>
 <li>
 Support sales during RFP/RFI responses with tailored technical content, use case mappings, and solution narratives.
 </li>
 <li>
 Develop and deliver solution presentations, demonstrations, and PoCs to illustrate the value of Ooredoo&rsquo;s AI capabilities.
 </li>
 <li>
 Act as a technical bridge between sales, solution architects, and delivery teams during the proposal and handover phases.
 </li>
 <li>
 Ensure all AI use cases are tightly coupled with Ooredoo&rsquo;s offerings, including (GPU-accelerated compute for ML/DL workloads, MLOps platforms and managed AI services &amp; Generative AI and LLM services hosted on Ooredoo&rsquo;s infrastructure)
 </li>
 <li>
 Provide feedback to product and solution teams to shape future offerings based on market demand and client feedback.
 </li>
 <li>
 Contribute to the commercialization strategy by creating solution collateral (e.g., pitch decks, brochures, ROI calculators).
 </li>
 <li>
 Track pipeline activity and conversion metrics for AI-led opportunities.
 </li>
 <li>
 Monitor AI trends (e.g., GenAI, multimodal AI, AI agents) and evaluate their practical fit for enterprise clients.
 </li>
 </ul>
 
 
 
 
 Minimum Entry Qualifications:
 
 
 Bachelor&rsquo;s or Master&rsquo;s degree in Artificial Intelligence, Computer Science, Data Science, or related field
 
 
 
 
 
 Minimum Experience, Essential Knowledge &amp; Skills:
 
 <ul>
 <li>
 Minimum 10 years&rsquo; of experience with at least 7 years in technical pre-sales, AI consulting, or solution engineering.
 </li>
 <li>
 Proven experience in developing and monetizing AI use cases within a B2B or government context.
 </li>
 <li>
 Strong familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch), cloud platforms (Azure, AWS, GCP), and MLOps tools.
 </li>
 </ul>
 
 
 
 
 
 Professional Experience:
 
 
 <ul>
 <li>
 Experience with public sector and regulated environments is highly desirable.
 </li>
 <li>
 Familiarity with Qatari and regional ICT compliance standards (e.g., CRA, Q-CERT).
 </li>
 </ul>
 
 
 Excellent Analytical and Problem-Solving Skills:
 
 
 
 Ability to identify the customer requirements and convert them into a new potential AI use case or identify an existing use case, thereby helping Customer to build the AI solution
 
 
 
 Strong Communication and Interpersonal Skills
 
 
 <ul>
 <li>
 Ability to collaborate effectively with various Customers and internal stakeholders and communicate complex Solutions and AI use cases clearly
 </li>
 </ul>
</div>

Senior Manager Enterprise AI Solutions

Scale AI

<div>
 Scale&rsquo;s rapidly growing International Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:
 
 
 <ul>
 <li>
 Building custom AI applications that will impact millions of citizens and government employees
 </li>
 <li>
 Generating high-quality training data for custom LLMs
 </li>
 <li>
 Upskilling and AI advisory services to spread the impact of AI
 
 
 </li>
 </ul>
 As Product Delivery &amp; Operations Lead in Doha, you will be the operational cornerstone for a key strategic region, designing, building, and running the critical systems that enable the team's hyper-growth and delivery success. You will help translate vision into execution, streamline how our technical team builds and ships products, and ensure clarity, alignment and operational excellence across a growing global team.
 
 
 This is a role for someone who thrives at the intersection of product, people, and process - someone who can take ownership like a founder, operate like a systems designer, and execute like a product manager.
 
 
 What you'll do
 
 
 <ul>
 <li>
 Be the connective tissue across the Engineering, Product and Design teams - driving alignment, clarity, and prioritization across all initiatives and projects
 </li>
 <li>
 Own knowledge management and internal tooling, ensuring the team operates efficiently at scale. Deep expertise in Notion is critical - you&rsquo;ll design, manage, and evolve the team&rsquo;s central knowledge base, project trackers, decision logs etc
 </li>
 <li>
 Build and maintain systems for project tracking, staffing and performance reporting
 </li>
 <li>
 Partner with Finance and Legal to streamline procurement, budgeting, and contract processes to positively impact delivery timelines. You&rsquo;ll also support the team on revenue recognition tracking and spend monitoring for projects.
 </li>
 <li>
 Design and operationalize new processes that make product development and data delivery faster, higher quality and more predictable
 </li>
 <li>
 Serve as a force multiplier for technical leadership - helping anticipate needs, prepare materials and communicate priorities internally and externally
 </li>
 <li>
 Lead internal enablement and upskilling initiatives, ensuring the team continuously improves its product development muscle.
 
 
 </li>
 </ul>
 Ideally, you'd have
 
 
 <ul>
 <li>
 5+ years of experience in product, strategy or business operations roles, preferably within a high-growth technology company or top-tier consulting/finance firm.
 </li>
 <li>
 Proven ability to design and scale systems that help technical teams operate with clarity and velocity.
 </li>
 <li>
 Exceptional analytical skills with a penchant for digging deep into the data, thinking from first principles, and iterating quickly to deliver results.
 </li>
 <li>
 Strong familiarity with Notion, plus adjacent productivity tools (e.g., Asana, Airtable, Coda, Slack integrations).
 </li>
 <li>
 Experience working in or with the Middle East, with an understanding of the regional business and regulatory environment, is a plus.
 </li>
 <li>
 Fluency in English is required; proficiency in Arabic is a strong advantage.
 
 
 </li>
 </ul>
 
 
 PLEASE NOTE:
 
 
 
 Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
 
 
 
 
 About Us:
 
 
 
 
 At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
 
 
 
 
 We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
 
 
 
 
 We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's
 
 
 Know Your Rights poster
 
 
 for additional information.
 
 
 
 
 We comply with the United States Department of Labor's
 
 
 Pay Transparency provision
 
 
 .
 
 
 
 
 
 PLEASE NOTE:
 
 We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants&rsquo; needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
 
</div>

Product Delivery & Operations Lead

KARTY

<div>
 
 
 Job Title: Product Manager
 
 
 
 
 Location: Doha, Qatar
 
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for an experienced Product Manager to lead the development and growth of our Products portfolio. The ideal candidate will bring a deep understanding of the fintech and banking ecosystem, a passion for customer-centric innovation, and hands-on experience driving products from concept to market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the end-to-end product lifecycle &mdash; from ideation and strategy to development, launch, and iteration.
 </li>
 <li>
 Define and execute the product roadmap aligned with company goals and regulatory frameworks in the GCC region, specifically Qatar.
 </li>
 <li>
 Collaborate cross-functionally with engineering, design and compliance to deliver high-quality products.
 </li>
 <li>
 Prioritize product backlog and manage agile ceremonies (sprint planning, stand-ups, retrospectives) to ensure timely delivery.
 </li>
 <li>
 Analyze customer insights, behavioral data, and market trends to identify opportunities for new features, create and optimize user journeys, and continuously elevate the overall experience.
 </li>
 <li>
 Evaluate and integrate fintech partnerships, processors, and API providers (e.g., card issuers, payment gateways, other value proposition partners).
 </li>
 <li>
 Ensure all product initiatives comply with local regulatory requirements
 </li>
 <li>
 Track key product metrics (adoption, retention, conversion, engagement) and communicate results to leadership.
 </li>
 <li>
 Mentor other team members and foster a culture of innovation and data-driven decision-making.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Experience: 6-8 years in Product Management within fintech, banking, or payments domains.
 </li>
 <li>
 Regional Knowledge: Proven experience and understanding of GCC markets &mdash; customer behaviors, regulatory frameworks, and digital banking trends.
 </li>
 <li>
 Technical &amp; Business Skills:
 </li>
 <li>
 Strong knowledge of digital banking, cards, payments, and open banking ecosystems.
 </li>
 <li>
 Familiarity with agile methodologies, Scrum frameworks, and product management tools (JIRA, ClickUp, etc.).
 </li>
 <li>
 Ability to work with engineering teams on APIs, integrations, and payment infrastructure.
 </li>
 <li>
 Excellent analytical, communication, and stakeholder management skills.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Computer Science, or related field (MBA preferred).
 </li>
 </ul>
 
 
 
 
 
 Preferred Attributes
 
 
 <ul>
 <li>
 Experience in launching or scaling digital wallets, neobanks, or fintech platforms.
 </li>
 <li>
 Background in user experience (UX) design or customer journey optimization.
 </li>
 <li>
 Exposure to AI-driven personalization, data enrichment, or financial analytics solutions.
 </li>
 <li>
 Entrepreneurial mindset with the ability to operate in a fast-paced, growth-oriented environment.
 </li>
 </ul>
 
 
 
</div>

Product Manager

<div>
 Scale&rsquo;s rapidly growing International Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:
 
 
 <ul>
 <li>
 Creating custom AI applications that will impact millions of citizens
 </li>
 <li>
 Generating high-quality training data for national LLMs
 </li>
 <li>
 Upskilling and advisory services to spread the impact of AI
 
 
 </li>
 </ul>
 Our
 
 Scale Generative AI Platform (SGP)
 
 powers production-grade GenAI applications with foundational services, APIs, and infrastructure that accelerate adoption across industries. As more of these applications move from prototype to production, we are investing heavily in the core platform that enables this scale.
 
 
 We are looking for a
 
 technical and strategic Engineering Manager
 
 to lead our
 
 Infrastructure
 
 efforts in Doha to power custom applications we build for our public sector clients.
 
 
 At Scale, we&rsquo;re not just building AI solutions&mdash;we&rsquo;re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you&rsquo;re ready to shape the future of AI in the public sector and be a founding member of our team, we&rsquo;d love to hear from you.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the engineering team and drive technical delivery.
 </li>
 <li>
 Design, build, and optimize infrastructure deployment strategies to different target environments
 </li>
 <li>
 Comfortable working cross functionally, whether that be internal or external customers
 </li>
 <li>
 Work across the entire product lifecycle from conceptualization through production
 </li>
 <li>
 Deliver experiments at a high velocity and level of quality to engage our customers
 </li>
 <li>
 Influence the culture, values, and processes of a growing engineering team
 </li>
 <li>
 Inspire and mentor engineers.
 </li>
 <li>
 Collaborating with cross-functional teams to define, design, and ship new product features and experiences
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 At least 5 years of relevant experience and at least 2 years of experience managing infrastructure teams at high-growth technology companies
 </li>
 <li>
 A strong engineering background and hands-on experience designing scalable systems and developer platforms
 </li>
 <li>
 Expertise in identifying product engagement patterns and trends for large scale consumer products
 </li>
 <li>
 A product mindset and proven ability to work closely with PMs to shape roadmaps and make tradeoffs that maximize long-term leverage
 </li>
 <li>
 Experience learning from real-world customer use cases and translating those needs into reusable platform capabilities
 </li>
 <li>
 A strong understanding of the GenAI ecosystem and how infrastructure choices affect model performance and user experience
 </li>
 <li>
 Clear, decisive thinking in complex and fast-moving environments
 </li>
 <li>
 A track record of building trust with engineers, cross-functional partners, and senior leaders
 </li>
 <li>
 Operational excellence in planning, execution, and iterative improvement of complex systems
 </li>
 <li>
 Deep familiarity with cloud infrastructure (AWS, GCP, or Azure), APIs, orchestration systems, and modern backend systems.
 </li>
 <li>
 Experience deploying on-prem.
 </li>
 <li>
 Strong communication skills, and the ability to align diverse stakeholders around a common platform vision
 </li>
 <li>
 Arabic fluency is a plus
 
 
 </li>
 </ul>
 
 
 PLEASE NOTE:
 
 
 
 Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
 
 
 
 
 About Us:
 
 
 
 
 At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
 
 
 
 
 We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
 
 
 
 
 We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's
 
 
 Know Your Rights poster
 
 
 for additional information.
 
 
 
 
 We comply with the United States Department of Labor's
 
 
 Pay Transparency provision
 
 
 .
 
 
 
 
 
 PLEASE NOTE:
 
 We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants&rsquo; needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
 
</div>

Infrastructure Engineering Manager, International Public Sector

Job Title: Product ManagerLocation: Doha, QatarAbout the RoleWe are looking for an experienced Product Manager to lead the development and growth of our Products portfolio. The ideal candidate will bring a deep understanding of the fintech and banking ecosystem, a passion for customer-centric innovation, and hands-on experience driving products from concept to market.Key Responsibilities<ul><li>Lead the end-to-end product lifecycle &mdash; from ideation and strategy to development, launch, and iteration.</li><li>Define and execute the product roadmap aligned with company goals and regulatory frameworks in the GCC region, specifically Qatar.</li><li>Collaborate cross-functionally with engineering, design and compliance to deliver high-quality products.</li><li>Prioritize product backlog and manage agile ceremonies (sprint planning, stand-ups, retrospectives) to ensure timely delivery.</li><li>Analyze customer insights, behavioral data, and market trends to identify opportunities for new features, create and optimize user journeys, and continuously elevate the overall experience.</li><li>Evaluate and integrate fintech partnerships, processors, and API providers (e.g., card issuers, payment gateways, other value proposition partners).</li><li>Ensure all product initiatives comply with local regulatory requirements</li><li>Track key product metrics (adoption, retention, conversion, engagement) and communicate results to leadership.</li><li>Mentor other team members and foster a culture of innovation and data-driven decision-making.</li></ul>Requirements<ul><li>Experience: 6-8 years in Product Management within fintech, banking, or payments domains.</li><li>Regional Knowledge: Proven experience and understanding of GCC markets &mdash; customer behaviors, regulatory frameworks, and digital banking trends.</li><li>Technical &amp; Business Skills:</li><li>Strong knowledge of digital banking, cards, payments, and open banking ecosystems.</li><li>Familiarity with agile methodologies, Scrum frameworks, and product management tools (JIRA, ClickUp, etc.).</li><li>Ability to work with engineering teams on APIs, integrations, and payment infrastructure.</li><li>Excellent analytical, communication, and stakeholder management skills.</li><li>Bachelor&rsquo;s degree in Business, Computer Science, or related field (MBA preferred).</li></ul>Preferred Attributes<ul><li>Experience in launching or scaling digital wallets, neobanks, or fintech platforms.</li><li>Background in user experience (UX) design or customer journey optimization.</li><li>Exposure to AI-driven personalization, data enrichment, or financial analytics solutions.</li><li>Entrepreneurial mindset with the ability to operate in a fast-paced, growth-oriented environment.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in Product Management within tech, fintech, banking, or payments?</li><li>Are you familiar with Agile methodology? </li><li>Which product areas have you worked on? (Select all that apply)</li></ul>Type: Multiple Choice (Multi-select)<ul><li>Digital Wallets</li><li>Debit/Credit Cards</li><li>Remittances</li><li>Payment Gateways</li><li>Open Banking APIs</li><li>Core Banking / EMI Platforms</li></ul><ul><li>Do you have hands-on experience with Visa or Mastercard program management?</li><li>What&rsquo;s one feature you launched that improved user engagement or retention &mdash; and what data supported it?</li><li>Salary Expectation?</li></ul>

Product Manager (FinTech)

<div>
 
 About the Role:
 
 
 This is a role for Customer Success Manager in Ooredoo Sovereign AI Cloud The role is focused on helping Ooredoo AI customers maximize the value they get from cloud-based AI solutions. The customer Success Manager (CSM) acts as a trusted advisor, guiding clients through implementation, adoption, and ongoing success with Ooredoo AI-driven cloud services. This role involves understanding client needs, developing success plans, monitoring usage, and providing support to ensure clients achieve their business goals.
 
 
 This role involves working with clients to understand their business goals and how Ooredoo AI cloud solutions can help them transform and achieve those goals. This role involves tracking how clients are using the AI cloud services, identifying areas of success and areas where clients may need additional support or guidance. This role also involves offering Proactive Support to Customers.
 
 
 
 
 
 Functional Context:
 
 
 Ooredoo&rsquo;s Business BU is a critical part of the company&rsquo;s first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. modes: responding to specific partnership requests from other departments and proactively scouting partners based on industry trends and market opportunities.
 
 
 
 
 
 The Professional Services department is a key pillar in the newly created Business solution division focused on providing solutions to Customers across Networks, Security and Hybrid cloud including the AI Solutions and GPUs. The professional services team is the overall lead in acquisition and delivery of projects.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Create and implement customer success plans that outline Ooredoo&rsquo;s AI Vision, goals, potential challenges, KPIs, and timelines.
 </li>
 <li>
 Working with clients to understand their business goals and how Ooredoo AI cloud solutions can help them transform and achieve those goals.
 </li>
 <li>
 Tracking how clients are using the Ooredoo AI cloud services, identifying areas of success and areas where clients may need additional support or guidance.
 </li>
 <li>
 Offering proactive support, troubleshooting issues, and providing training and resources to help clients effectively use the Ooredoo AI cloud solutions.
 </li>
 <li>
 Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
 </li>
 <li>
 Strategize and execute initiatives to deliver an exceptional customer experience.
 </li>
 <li>
 Be an AI thought leader with customers and pair this with deep industry specific expertise to help drive this transformative technology. Work as an internal leader to share and scale those insights and frameworks to the Customer Success team.
 </li>
 <li>
 Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business.
 </li>
 <li>
 Gather and relay customer feedback to internal stakeholders and identify themes across customers to incorporate into product planning.
 </li>
 <li>
 Collaborate closely with the Business Development team to ensure seamless handoff between pre- and post-sale.
 </li>
 <li>
 Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans.
 </li>
 <li>
 Foster customer advocacy and facilitate customer testimonials and case studies.
 </li>
 </ul>
 
 
 
 
 Minimum Entry Qualifications:
 
 
 A bachelor&rsquo;s degree in IT, Computer Science, or Engineering
 
 
 
 
 
 Minimum Experience, Essential Knowledge &amp; Skills:
 
 <ul>
 <li>
 Minimum 10 years&rsquo; work experience
 </li>
 <li>
 Have 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product.
 </li>
 <li>
 Have 5+ years managing relationships with large, global, and complex organizations.
 </li>
 <li>
 Experience working with large IT organizations/ Companies and managing success programs as the key advisor to customer organizations.
 </li>
 <li>
 Highly skilled at building deep and broad relationships across a complex, matrixed organization.
 </li>
 <li>
 Have experience being a thought leader with your customer base.
 </li>
 <li>
 Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
 </li>
 <li>
 Expertly communicate technical concepts to customers and internal stakeholders
 </li>
 <li>
 Can proactively identify pain points in the product and with our customers.
 </li>
 <li>
 Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
 </li>
 <li>
 Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
 </li>
 <li>
 Are personally committed to fostering the safe and ethical evolution of AI.
 </li>
 <li>
 Experience working in or with telecom, government, or regulated industries.
 </li>
 </ul>
 
 
 
 
 
 Excellent Analytical and Problem-Solving Skills:
 
 
 
 Ability to identify the customer issues and work with the internal teams to ensure the success of the Solution.
 
 
 
 
 
 
 Strong Communication and Interpersonal Skills
 
 
 <ul>
 <li>
 Ability to collaborate effectively with various Customers and internal stakeholders and communicate issues clearly
 </li>
 </ul>
</div>

Customer Success Manager Sovereign AI Cloud

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