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client delivery manager ai saas

Power International Holding

<div>
 
 
 Job Summary
 
 
 
 We are seeking a highly experienced, strategic yet hands-on
 
 Client Delivery Manager
 
 to lead the delivery, scaling, and support of our AI SaaS platform across complex enterprise environments.
 
 
 The ideal candidate brings a strong blend of
 
 technical fluency
 
 ,
 
 compliance awareness
 
 ,
 
 client relationship management
 
 , and
 
 operational discipline
 
 &mdash;while consistently identifying opportunities for
 
 growth, automation
 
 , and
 
 efficiency
 
 . You will be responsible for ensuring the smooth, compliant, and value-driven delivery of our AI platform, to clients across industries such as
 
 healthcare, energy, oil &amp; gas, government, hospitality, and financial services
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own the end-to-end
 
 delivery execution
 
 for enterprise clients, ensuring SLA compliance, platform adoption, and long-term client satisfaction.
 </li>
 <li>
 
 Adapt delivery models
 
 to meet the needs of both large enterprises and fast-growing clients.
 </li>
 <li>
 Work cross-functionally with engineering, product, support, and commercial teams to
 
 scale service delivery
 
 in a high-growth AI SaaS environment.
 </li>
 <li>
 Integrate and manage
 
 compliance frameworks
 
 (e.g., GDPR, ISO, HIPAA) without compromising delivery agility or client experience.
 </li>
 <li>
 Leverage
 
 AI/ML and NLP-based automation
 
 to reduce Mean Time to Resolution (MTTR) and improve Customer Satisfaction (CSAT).
 </li>
 <li>
 Ensure
 
 operational discipline
 
 across regions using dashboards, escalation procedures, and delivery playbooks.
 </li>
 <li>
 Collaborate with commercial teams to
 
 identify up sell and cross-sell opportunities
 
 through data-driven delivery insights.
 </li>
 <li>
 Define, measure, and report on
 
 client success metrics
 
 , including platform engagement and business outcomes&mdash;not just satisfaction scores.
 </li>
 <li>
 Lead critical
 
 incident recovery efforts
 
 , restoring trust and service continuity in high-stakes situations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience, Skills &amp; Knowledge
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s Degree
 
 in Computer Science, Information Technology, Business, or a related field.
 </li>
 <li>
 Minimum
 
 5 years of experience
 
 in client delivery roles within
 
 SaaS, FinTech, HealthTech, or RegTech
 
 environments.
 </li>
 <li>
 
 GCC region experience
 
 (minimum 2 years) is a
 
 strong advantage
 
 .
 </li>
 <li>
 Proven track record in delivering
 
 complex software platforms
 
 to enterprise clients with high compliance or regulatory requirements.
 </li>
 <li>
 Experience with
 
 AI/ML-powered platforms
 
 , including
 
 automated triage workflows
 
 (e.g., NLP-based ticket routing or prioritisation).
 </li>
 <li>
 Demonstrated success in reducing MTTR and improving CSAT through
 
 intelligent automation and service optimisation
 
 .
 </li>
 <li>
 Consistent achievement of
 
 99%+ SLA compliance
 
 across global or multi-regional accounts.
 </li>
 <li>
 Strong knowledge of
 
 cloud infrastructure (e.g., AWS)
 
 with hands-on experience in cost optimisation initiatives.
 </li>
 <li>
 Solid understanding of
 
 regulatory frameworks
 
 such as
 
 GDPR
 
 ,
 
 ISO 27001
 
 , and
 
 HIPAA
 
 (for healthcare clients).
 </li>
 </ul>
 
 
</div>

Client Delivery Manager – AI SaaS

XCYB TECH

What You&rsquo;ll Do<ul><li>Prospect, pitch, and close deals end-to-end (not just lead generation).</li><li>Sell high-value cybersecurity service subscriptions (business-focused).</li><li>Educate SMEs and enterprises on the value of monitoring, incident response, and compliance readiness.</li><li>Collaborate with our technical team, who will handle service delivery and onboarding (you focus only on closing deals).</li></ul>What We Provide<ul><li>Branded email and sales decks.</li><li>Full sales kit: presentations, objection-handling guides, and playbooks.</li><li>CRM / reporting support.</li><li>Technical onboarding team &mdash; no need for you to handle delivery.</li></ul>CompensationFixed payout per closed deal:<ul><li>Shield Package: USD $2,000 per closed deal.</li><li>Sentinel Package: USD $2,500 per closed deal.</li></ul>- Paid once client payment is confirmed (monthly, 6-month, or annual upfront).- One-time payment per deal (not recurring per month).- Unlimited earning potential &mdash; the more you close, the more you earn.Requirements<ul><li>Must be based in Qatar (applications from outside Qatar will not be considered).</li><li>Proven B2B sales experience (IT, SaaS, or cybersecurity sales preferred).</li><li>Strong prospecting and closing skills (full sales cycle).</li><li>Fluent in English (Arabic is a plus).</li><li>Knowledge of Dubai market and business culture.</li><li>Self-starter, motivated to source and close own leads.</li></ul>Why Join Us?<ul><li>Represent a premium cybersecurity brand with in-demand services.</li><li>Attractive fixed deal-based payouts.</li><li>Backed by full marketing and technical support.</li><li>Growth opportunities for high performers (Sales Lead &rarr; Regional Account Manager).</li></ul>Important:Only candidates currently residing in Qatar will be considered.Job Type: Contract Contract length: 12 monthsPay: QAR7,000.00 - QAR9,000.00 per monthApplication Question(s):<ul><li>Do you currently reside in the Qatar?</li><li>Do you have at least 2 years of B2B sales experience?</li><li>Have you previously sold IT, SaaS, or cybersecurity services?</li><li>Are you comfortable working on a commission-only basis with fixed payouts per closed deal?</li><li>How many new deals can you realistically close per month?</li></ul>

Commission-Based Sales Representative (Cybersecurity Services)

Ooredoo Qatar

<div>
 
 About the Role:
 
 
 The Assistant Director &ndash; AI Solution Architect plays a dual role as both a technical leader and a strategic business enabler, responsible for driving adoption of AI infrastructure solutions across Ooredoo Qatar&rsquo;s enterprise and government clients. This position combines deep technical expertise with business development acumen to support revenue growth through the sale and implementation of GPU-accelerated, AI-powered architectures.
 
 
 This role involves close collaboration with internal business development teams and external technology vendors (e.g., NVIDIA, Microsoft, Red Hat) to design secure, scalable, and high-performance infrastructure supporting AI/ML, HPC, and data analytics workloads. The individual will help Ooredoo position itself as a leading digital transformation partner, particularly in verticals like healthcare, energy, public services, and financial sectors.
 
 
 
 
 
 Functional Context:
 
 
 Sitting within the Business Solutions division, the Professional Services department leads the acquisition and delivery of complex technology projects. This role contributes directly to Ooredoo&rsquo;s strategic AI portfolio by aligning AI solution design with customer use cases and business objectives, while proactively identifying new opportunities across the market. The Assistant Director serves as a bridge between technical delivery and commercial success.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Work closely with Business Development and Sales teams to identify AI-related opportunities across key enterprise verticals.
 </li>
 <li>
 Lead client-facing discussions to understand business challenges and translate them into AI-powered infrastructure proposals.
 </li>
 <li>
 Own the technical sales process for AI infrastructure, including presentations, solution design, pricing input, and commercial alignment.
 </li>
 <li>
 Build and maintain strong relationships with senior client stakeholders (CIOs, CTOs, IT leaders).
 </li>
 <li>
 Design secure, scalable GPU-based architectures for AI/ML and HPC workloads across hybrid and multicloud environments.
 </li>
 <li>
 Convert strategic customer use cases into high-level architecture blueprints using NVIDIA, Kubernetes, Red Hat, and Azure ML.
 </li>
 <li>
 Optimize solutions for performance, compliance, security, and interoperability with existing environments.
 </li>
 <li>
 Collaborate with ecosystem partners (NVIDIA, Microsoft, Red Hat, Huawei) to integrate Ooredoo&rsquo;s infrastructure and co-develop market strategies.
 </li>
 <li>
 Represent Ooredoo in partner-led briefings, product roadmap discussions, and innovation forums.
 </li>
 <li>
 Oversight the development of solution responses including SoWs, RFx responses, and pricing models.
 </li>
 <li>
 Ensure all technical submissions support commercial goals and client success.
 </li>
 <li>
 Work closely with Product teams to ensure Ooredoo AI offerings align with market needs and customer expectations.
 </li>
 <li>
 Conduct executive-level workshops, PoCs, and onboarding sessions to drive AI platform adoption.
 </li>
 <li>
 Guide the development of vertical-specific use cases and reference architectures tailored to Qatar&rsquo;s regulated sectors.
 </li>
 <li>
 Promote the adoption of DevSecOps, containerization, and platform services for scalable deployment
 </li>
 </ul>
 
 
 
 
 Minimum Entry Qualifications:
 
 
 Bachelor&rsquo;s degree in IT, Computer Science, or Engineering
 
 
 
 
 
 Minimum Experience, Essential Knowledge &amp; Skills:
 
 <ul>
 <li>
 Minimum 12 years experience.
 </li>
 <li>
 10+ years in technical consulting, solution architecture, or infrastructure engineering.
 </li>
 <li>
 3+ years in AI/ML project delivery or AI infrastructure design.
 </li>
 <li>
 Experience in hybrid cloud, data center, and GPU computing architectures.
 </li>
 <li>
 Deep understanding of enterprise IT environments and compliance frameworks (e.g., Q-CERT, CRA).
 </li>
 <li>
 Strong business acumen and ability to influence technology decisions across non-technical stakeholders
 </li>
 <li>
 Proficiency in AI/ML workflows and APIs (OpenAI, Azure AI, Hugging Face).
 </li>
 <li>
 Deep knowledge of networking (including InfiniBand) and security architectures in enterprise/cloud contexts.
 </li>
 </ul>
</div>

Assistant Director AI Solution Architect

<div>
 
 About the Role:
 
 
 The Manager &ndash; AI Solutions Onboarding is a customer-facing role responsible for implementing, configuring, and supporting the onboarding of enterprise and government clients onto Ooredoo&rsquo;s GPU-as-a-Service platform. The role ensures seamless activation of GPU environments by handling system configuration, integration with customer workloads, and providing post-onboarding technical assistance.
 
 
 This role requires hands-on experience with GPU infrastructure, container orchestration, cloud and hybrid deployment models, and customer training/support, working closely with solution architects, delivery teams, and account managers to ensure a smooth onboarding experience and early customer success.
 
 
 
 
 
 Functional Context:
 
 
 This role sits within the Professional services team and directly contributes to project acquisition and delivery. The Manager leads the technical realization of AI solutions, ensuring architectural consistency, operational scalability, and compliance with local regulatory standards. The role collaborates closely with presales, delivery, and vendor teams to ensure successful execution of complex AI and infrastructure projects.
 
 
 
 
 
 The Professional Services department is a key pillar in the newly created Business solution division focused on providing solutions to Customers across Networks, Security and Hybrid cloud including the AI Solutions and GPUs. The professional services team is the overall lead in acquisition and delivery of projects.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the technical lead for onboarding new enterprise and government clients to the Ooredoo GPUaaS platform.
 </li>
 <li>
 Understand the customer requirements for proper onboarding of the AI Solution.
 </li>
 <li>
 Deploy, configure, and validate GPU workloads for customer environments (cloud, hybrid, or on-prem).
 </li>
 <li>
 Integrate customer AI/ML frameworks (e.g., TensorFlow, PyTorch, Hugging Face) with Ooredoo GPU infrastructure.
 </li>
 <li>
 Set up and troubleshoot NVIDIA-powered environments (DGX, L40S, A100) and ensure optimal performance.
 </li>
 <li>
 Configure container environments (e.g., Docker, Kubernetes) for running AI/ML workloads on GPU nodes.
 </li>
 <li>
 Coordinate with storage and networking teams to Configure Storage and networking as per the requirements
 </li>
 <li>
 Validate System performance benchmarks during onboarding.
 </li>
 <li>
 Ensure proper integration with orchestration tools like Kubeflow, MLflow, or Slurm if used by the customer.
 </li>
 <li>
 Conduct validation testing, PoC trials, and GPU workload benchmarking to meet SLAs and customer expectations.
 </li>
 <li>
 Implement and verify security controls including user access, RBAC, data encryption, and network isolation.
 </li>
 <li>
 Provide technical training and documentation to customer teams on managing and optimizing their GPU environments.
 </li>
 <li>
 Capture and escalate technical issues to delivery and support teams as needed, ensuring resolution and transparency.
 </li>
 <li>
 Assist with system health checks, monitoring setup, and usage reporting during onboarding.
 </li>
 <li>
 Collaborate with architects and sales teams to ensure each onboarding is aligned with the designed solution.
 </li>
 <li>
 Maintain customer onboarding checklists, deployment documentation, and handover reports.
 </li>
 </ul>
 
 
 
 
 Minimum Entry Qualifications:
 
 
 Bachelor&rsquo;s degree in Computer Science, IT Infrastructure, or related field
 
 
 
 
 
 Minimum Experience, Essential Knowledge &amp; Skills:
 
 <ul>
 <li>
 Minimum 10 years&rsquo; work experience
 </li>
 <li>
 7+ years in infrastructure deployment, DevOps, or technical onboarding roles.
 </li>
 <li>
 Hands-on experience with GPU compute environments (NVIDIA DGX, cloud GPU VMs, etc.).
 </li>
 <li>
 Familiarity with containerization (Docker/Kubernetes) and AI/ML frameworks.
 </li>
 <li>
 Strong understanding of networking, storage, and cloud services as related to AI workloads.
 </li>
 <li>
 Customer support and troubleshooting experience in technical delivery settings.
 </li>
 <li>
 Ability to communicate technical concepts clearly to non-technical stakeholders.
 
 
 </li>
 </ul>
 
 
 Professional Experience:
 
 .
 
 <ul>
 <li>
 Familiarity with Qatari and regional ICT compliance standards (e.g., CRA, Q-CERT).
 </li>
 </ul>
 
 
 Excellent Analytical and Problem-Solving Skills:
 
 
 
 Ability to identify the customer requirements and convert them into a new potential AI use case or identify an existing use case, thereby helping Customer to build the AI solution
 
 
 
 Strong Communication and Interpersonal Skills
 
 
 <ul>
 <li>
 Ability to collaborate effectively with various Customers and internal stakeholders and communicate complex Solutions and AI use cases clearly
 </li>
 </ul>
</div>

Manager AI Solutions Onboarding

Dow Jones

<div>
 
 
 About The Team
 
 
 
 Our Business Intelligence team delivers solutions that empower clients&mdash;particularly within financial institutions and government agencies&mdash;to make informed decisions and manage risk effectively. Our portfolio includes powerful tools such as Risk &amp; Compliance and Factiva, supporting anti-money laundering, third-party risk management, and market intelligence needs across the globe.
 
 
 
 
 
 
 
 
 
 About The Role
 
 
 
 We are seeking an Account Manager &ndash; Business Intelligence to join our expanding team in Doha. Reporting to the Regional Sales Manager, this role is focused on growing our client base and strengthening existing relationships in Qatar, with an emphasis on Risk &amp; Compliance and Factiva solutions.
 
 
 The Account Manager will be responsible for managing the full sales cycle&mdash;from prospecting new opportunities to retaining and growing existing client accounts. The role requires an in-depth understanding of compliance regulations in the region and the ability to position Dow Jones solutions strategically to meet client needs.
 
 
 
 
 
 
 
 
 
 You Will
 
 
 <ul>
 <li>
 Grow Business Intelligence revenue in Qatar through new business acquisition and by upselling within the existing client base
 </li>
 <li>
 Retain and strengthen relationships with key stakeholders, ensuring our solutions support their ongoing compliance and intelligence needs
 </li>
 <li>
 Manage the end-to-end account lifecycle, including pipeline tracking, forecasting, and post-sale client engagement
 </li>
 <li>
 Collaborate with internal teams including Legal, Product, Implementation, Editorial, and Marketing to support client success and drive strategic opportunities
 </li>
 <li>
 Contribute to strategic discussions around market positioning, client needs, and product direction
 </li>
 </ul>
 
 
 
 
 
 
 
 
 You Have
 
 
 <ul>
 <li>
 4+ years of experience in sales, ideally to financial institutions or government entities in Qatar
 </li>
 <li>
 Strong understanding of compliance regulations and the regional risk and compliance landscape
 </li>
 <li>
 Proven track record of selling information services, compliance tools, or enterprise SaaS solutions
 </li>
 <li>
 Fluency in Arabic and English is required
 </li>
 <li>
 Experience working with senior decision-makers and navigating complex B2B sales cycles
 </li>
 <li>
 Preferred: Familiarity with clients in the Risk &amp; Compliance or Business Intelligence sectors, and the ability to speak knowledgeably about industry pain points.
 </li>
 </ul>
 
 
 
 
 
 Our Benefits
 
 
 <ul>
 <li>
 Comprehensive Healthcare Plans
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Retirement Plans
 </li>
 <li>
 Comprehensive Insurance Plans
 </li>
 <li>
 Lifestyle programs &amp; Wellness Resources
 </li>
 <li>
 Education Benefits
 </li>
 <li>
 Family Care Benefits &amp; Caregiving Support
 </li>
 <li>
 Commuter Transit Program
 </li>
 <li>
 Subscription Discounts
 </li>
 <li>
 Employee Referral Program
 </li>
 </ul>
 
 Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
 
 
 Business Area: Dow Jones - Business Intelligence
 
 
 Job Category: Sales
 
 
 
 Union Status
 
 
 
 Non-Union role
 
 
 Since 1882, Dow Jones has been finding new ways to bring information to the world&rsquo;s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron&rsquo;s, MarketWatch and Financial News.
 
 
 This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
 
 
 Req ID: 47502
 
</div>

Account Manager

Ooredoo Group of Companies

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The Product Hub focuses on productizing enterprise grade services for the B2B sector at Ooredoo Qatar covering core connectivity and ICT domains. It works closely with the Business Solutions unit specializing in delivering customized solutions, using products and services from the hub as foundational elements while forming direct partnerships for unique service integration and delivery. The B2B sector covers government, large enterprises as well as small to medium businesses.
About the Role: 
The Data &amp; AI Product Manager role is part of Product Portfolio Management department, leads the planning, development, and management of Cloud &amp; AI products. As one of the emerging domains expected to play a major role in the Qatari market in line with international trends, the role is responsible for qualifying the market opportunities, defining the business engagement model e.g. as a service built with partners, identifying the right partners along the value chain, and the assets that OQ needs to invest in to lock-in a unique position in the value chain.
The Product Manager works on integrating Cloud based AI and Data analytics into the B2B product offerings to improve their relevance and competitiveness as well as being the knowledge multiplier and authority for other product managers and within the B2B area. The role involves collaborating with other product managers to build the roadmap and collaboration model for AI &amp; Data domain. As is typical at OQ, the Product Manager commits to product development milestones and revenue goals while leading the conceptualization, design, and implementation of Data and AI-powered solutions with technology teams, other product domains like cloud, and the partnering team. The aim is to realize solutions based on common tech stacks and assets. Additionally, the Product Manager employs agile and rapid prototyping techniques to deliver faster results with lower investment for OQ B2B.For more details, please click here.
About You:<ul><li> 
10 years' experience in a similar role.
</li><li>Proven expertise in Product Management with a focus on Data analytics, AI enabled Cloud propositions, and AI technologies.
</li><li>Experience in the telco B2B sector, market dynamics, and customer needs and proficiency in cloud technology, data analytics and AI tools and platforms are essential.</li></ul></div>

Manager Data & AI Product

<div>
 
 About the Role:
 
 
 This is a role for Customer Success Manager in Ooredoo Sovereign AI Cloud The role is focused on helping Ooredoo AI customers maximize the value they get from cloud-based AI solutions. The customer Success Manager (CSM) acts as a trusted advisor, guiding clients through implementation, adoption, and ongoing success with Ooredoo AI-driven cloud services. This role involves understanding client needs, developing success plans, monitoring usage, and providing support to ensure clients achieve their business goals.
 
 
 This role involves working with clients to understand their business goals and how Ooredoo AI cloud solutions can help them transform and achieve those goals. This role involves tracking how clients are using the AI cloud services, identifying areas of success and areas where clients may need additional support or guidance. This role also involves offering Proactive Support to Customers.
 
 
 
 
 
 Functional Context:
 
 
 Ooredoo&rsquo;s Business BU is a critical part of the company&rsquo;s first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. modes: responding to specific partnership requests from other departments and proactively scouting partners based on industry trends and market opportunities.
 
 
 
 
 
 The Professional Services department is a key pillar in the newly created Business solution division focused on providing solutions to Customers across Networks, Security and Hybrid cloud including the AI Solutions and GPUs. The professional services team is the overall lead in acquisition and delivery of projects.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Create and implement customer success plans that outline Ooredoo&rsquo;s AI Vision, goals, potential challenges, KPIs, and timelines.
 </li>
 <li>
 Working with clients to understand their business goals and how Ooredoo AI cloud solutions can help them transform and achieve those goals.
 </li>
 <li>
 Tracking how clients are using the Ooredoo AI cloud services, identifying areas of success and areas where clients may need additional support or guidance.
 </li>
 <li>
 Offering proactive support, troubleshooting issues, and providing training and resources to help clients effectively use the Ooredoo AI cloud solutions.
 </li>
 <li>
 Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
 </li>
 <li>
 Strategize and execute initiatives to deliver an exceptional customer experience.
 </li>
 <li>
 Be an AI thought leader with customers and pair this with deep industry specific expertise to help drive this transformative technology. Work as an internal leader to share and scale those insights and frameworks to the Customer Success team.
 </li>
 <li>
 Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business.
 </li>
 <li>
 Gather and relay customer feedback to internal stakeholders and identify themes across customers to incorporate into product planning.
 </li>
 <li>
 Collaborate closely with the Business Development team to ensure seamless handoff between pre- and post-sale.
 </li>
 <li>
 Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans.
 </li>
 <li>
 Foster customer advocacy and facilitate customer testimonials and case studies.
 </li>
 </ul>
 
 
 
 
 Minimum Entry Qualifications:
 
 
 A bachelor&rsquo;s degree in IT, Computer Science, or Engineering
 
 
 
 
 
 Minimum Experience, Essential Knowledge &amp; Skills:
 
 <ul>
 <li>
 Minimum 10 years&rsquo; work experience
 </li>
 <li>
 Have 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product.
 </li>
 <li>
 Have 5+ years managing relationships with large, global, and complex organizations.
 </li>
 <li>
 Experience working with large IT organizations/ Companies and managing success programs as the key advisor to customer organizations.
 </li>
 <li>
 Highly skilled at building deep and broad relationships across a complex, matrixed organization.
 </li>
 <li>
 Have experience being a thought leader with your customer base.
 </li>
 <li>
 Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
 </li>
 <li>
 Expertly communicate technical concepts to customers and internal stakeholders
 </li>
 <li>
 Can proactively identify pain points in the product and with our customers.
 </li>
 <li>
 Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
 </li>
 <li>
 Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
 </li>
 <li>
 Are personally committed to fostering the safe and ethical evolution of AI.
 </li>
 <li>
 Experience working in or with telecom, government, or regulated industries.
 </li>
 </ul>
 
 
 
 
 
 Excellent Analytical and Problem-Solving Skills:
 
 
 
 Ability to identify the customer issues and work with the internal teams to ensure the success of the Solution.
 
 
 
 
 
 
 Strong Communication and Interpersonal Skills
 
 
 <ul>
 <li>
 Ability to collaborate effectively with various Customers and internal stakeholders and communicate issues clearly
 </li>
 </ul>
</div>

Customer Success Manager Sovereign AI Cloud

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