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marketing crm specialist

Telda

<div>
 WHO IS Telda?
 
 
 Telda is a financial brand built for Millennials and GenZ to take the pain out of peer-to-peer payments. We are bringing a better way to send, spend and save to anyone who has ever sought an alternative to the traditional banking system.
 
 
 
 Overview
 
 
 We&rsquo;re looking for a CRM Specialist to join our Marketing team and help drive customer engagement, retention, and acquisition. This role will focus on building targeted campaigns, optimizing automation flows, and using data-driven insights to improve user experience. You will be responsible for executing CRM strategies that enhance customer lifecycle management through segmentation, A/B testing, and acquisition-focused initiatives.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 A/B Testing &amp; Optimization: Conduct experiments to test different messaging, timing, and incentives to improve conversion and retention rates
 </li>
 <li>
 Segmentation &amp; Targeting: Build customer segments based on behavior, demographics, and lifecycle stages to create personalized experiences
 </li>
 <li>
 Automations &amp; Journeys: Set up and optimize automated workflows for onboarding, activation, engagement, and reactivation
 </li>
 <li>
 Acquisition &amp; Engagement Campaigns: Support user acquisition efforts by leveraging CRM tools to convert sign-ups into active users
 </li>
 <li>
 Analytical Insights: Monitor and analyze CRM performance, identifying trends and areas for improvement
 </li>
 <li>
 Multi-Channel Execution: Manage push notifications, SMS, and in-app messaging to deliver timely and relevant communication
 </li>
 <li>
 Collaboration: Work closely with Product, Growth, and Data teams to align CRM initiatives with business goals
 </li>
 <li>
 Content &amp; Copy Collaboration: Brief the copywriter on CRM campaign content and messaging.
 </li>
 <li>
 Review, refine, and ensure copy quality aligns with brand tone and objectives
 </li>
 <li>
 Have a sharp eye for detail, making sure all content is engaging, accurate, and optimized for conversion
 
 
 
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor of Business Administration, Marketing or any relevant field.
 
 
 
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Strong analytical mindset with the ability to interpret data and make data-driven decisions
 </li>
 <li>
 Hands-on experience with CRM platforms (e.g., Braze, MoEngage, Clevertap, Iterable, or similar)
 </li>
 <li>
 Experience running A/B tests and optimizing customer journeys
 </li>
 <li>
 Understanding of user segmentation and lifecycle marketing
 </li>
 <li>
 Familiarity with SQL or data visualization tools is a plus
 </li>
 <li>
 Strong communication skills and ability to work cross-functionally
 
 
 
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 1-3 years of experience in CRM, Marketing Automation, or Growth Marketing
 
 
 
 
 </li>
 </ul>
</div>

Marketing - CRM Specialist

The KPI Institute

<div>
 
 About Biomimicry
 
 
 
 From start-ups and individuals to established corporations and public institutions. From a simple logo to everything you need to get up and running, to a complete marketing and
 
 
 communication strategy. We, Biomimicry, work with each one of our clients to develop
 
 
 values-based strategies and creative initiatives that build lasting relationships and effectively engage audiences to achieve results. We believe in supporting people, nature, and profits by igniting the passions of our audiences. Our aim is to exceed your expectations and strategically build a natural foundation for excellence.
 
 
 Role Insight
 
 
 We are seeking an organized and detail-oriented CRM &amp; Email Marketing Specialist to ensure business continuity for our critical email marketing and customer relationship management (CRM) functions. This role is strategically vital to mitigate organizational risk and maintain uninterrupted communication across all our entities. The successful candidate will be a technical and process-driven individual capable of immediately managing day-to-day operations.
 
 
 
 Your main responsibilities include:
 
 
 
 <ul>
 <li>
 Campaign Execution: Execute, monitor, and optimize high-volume email marketing campaigns (e.g., Sales Blasts) using our primary platforms, Engagebay and Mailchimp.
 </li>
 <li>
 CRM Data Management: Maintain data integrity, list segmentation, lead scoring, and process flow within the CRM system (Engagebay) to ensure accurate targeting.
 </li>
 <li>
 Project Management: Manage all related email marketing tasks, timelines, and dependencies using Asana, ensuring projects are delivered on time.
 </li>
 <li>
 Content &amp; Setup: Upload and configure final email content/HTML, ensure accurate tracking and link placement, and schedule deployment across various platforms and entities.
 </li>
 <li>
 Quality Assurance (QA): Perform rigorous pre-deployment quality checks, including spam testing, device rendering, and segmentation verification.
 </li>
 <li>
 Reporting: Track key email metrics (Deliverability Rate, Open Rates, CTRs, Conversion) and provide clear, regular performance reports to stakeholders.
 </li>
 <li>
 Collaboration: Work closely with the Content, Graphics, and Entity teams to ensure timely receipt of all required assets.
 
 
 </li>
 </ul>
 
 We expect you to:
 
 
 
 <ul>
 <li>
 1&ndash;3 years of proven experience in a dedicated Email Marketing or Marketing Operations role.
 </li>
 <li>
 Demonstrable proficiency in CRM/Marketing Automation platforms, specifically hands-on experience with Engagebay and/or Mailchimp.
 </li>
 <li>
 Strong understanding of email marketing best practices, including CAN-SPAM compliance, deliverability factors, and list hygiene.
 </li>
 <li>
 Excellent organizational skills and familiarity with project management tools, particularly Asana.
 </li>
 <li>
 Technical aptitude to handle basic HTML/CSS for email template adjustments.
 </li>
 <li>
 Ability to manage multiple concurrent projects under tight deadlines and perform effectively under pressure.
 </li>
 <li>
 Strong analytical skills with the ability to interpret performance data and troubleshoot issues.
 </li>
 <li>
 Fluency in English &amp; Arabic language.
 
 
 </li>
 </ul>
 
 Some business facts about Biomimicry:
 
 
 
 <ul>
 <li>
 25+ colleagues in the team, providing services in areas such as: PPC, Web Design and Development, E-mail marketing, Social Media, Copywriting, SEO, Graphic Design, and IT;
 </li>
 <li>
 3+ years spent on providing impactful marketing and digital solutions.
 </li>
 <li>
 Key global clients: The KPI Institute Australia, Connected Performance and Training Institute Dubai, Connected Performance Kuala Lumpur, WorldSkills Romania;
 
 
 </li>
 </ul>
 
 Some friendly facts about Biomimicry:
 
 
 
 <ul>
 <li>
 Flexible working hours;
 </li>
 <li>
 Young and enthusiastic working environment;
 </li>
 <li>
 A work environment that rewards innovative ideas;
 </li>
 <li>
 Fixed monthly rate
 
 
 </li>
 </ul>
 
 Application info required:
 
 
 
 <ul>
 <li>
 CV;
 </li>
 <li>
 Portfolio
 
 
 </li>
 </ul>
 
 Employment type:
 
 Full time work as Independent Contractor
 
 
 
 Starting date:
 
 To be discussed after an interview
 
 
 
 Duration:
 
 Undetermined period, with 3 months&rsquo; probation period
 
 
 
 No. of hours:
 
 Up to 40h/week
 
 
 
 Working schedule:
 
 During office hours: 08:00 &ndash; 16:30 or 09:00 &ndash; 17:30
 
 
 
 Location:
 
 Egypt (Remote)
</div>

Email Marketing & CRM Specialist

Sumerge

<div>
 
 We are seeking a highly skilled Performance Marketing specialist to drive digital marketing strategy, execution, and optimization at Sumerge. The role focuses on ad performance, campaign automation, content recommendations, and building an efficient marketing funnel to achieve performance KPIs.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Develop and execute a comprehensive performance marketing strategy targeting B2B enterprise clients in banking, government, and telecom sectors
 </li>
 <li>
 Manage and optimize paid advertising campaigns across multiple platforms (Google Ads, LinkedIn, Meta)
 </li>
 <li>
 Lead the automation of marketing campaigns and workflows for scalable lead generation
 </li>
 <li>
 Design and oversee an SEO strategy focused on improving search visibility and organic traffic for targeted Sumerge offerings
 </li>
 <li>
 Design and implement a multi-channel lead nurturing strategy to maximize conversion rates
 </li>
 <li>
 Collaborate with sales and product teams to ensure campaign alignment with product offerings
 </li>
 <li>
 Develop content strategies to support lead generation, nurture, and conversion
 </li>
 <li>
 Analyze campaign performance and provide actionable insights for continuous improvement
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5-7 years of experience in Performance Marketing&nbsp;
 </li>
 <li>
 Proven experience in performance marketing, particularly in B2B sectors (banking, government, telecom) is a big plus
 </li>
 <li>
 Proficiency in ad platforms (Google Ads, LinkedIn), CRM, and marketing automation tools (HubSpot, Pardot)
 </li>
 <li>
 Strong analytical skills and experience with data-driven marketing
 </li>
 </ul>
</div>

Performance Marketing Specialist

Homzmart

<div>
 
 Company Description
 
 
 
 
 Homzmart
 
 is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.
 
 
 
 Job Description
 
 
 
 As a
 
 B2B Sales Specialist
 
 , you will be responsible for driving growth in the
 
 B2B segment
 
 by identifying opportunities, closing deals with developers, corporate clients, and businesses, and building strong long-term partnerships. You will manage end-to-end sales processes for B2B projects, ensuring clients receive customized solutions that align with Homzmart&rsquo;s offerings and commercial objectives..
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Identify and pursue new B2B sales opportunities with developers, corporate clients, real estate companies, and institutions.
 </li>
 <li>
 Build and maintain strong relationships with key decision-makers, procurement teams, and project managers.
 </li>
 <li>
 Develop tailored proposals and presentations to meet client requirements for large-scale furnishing and home solutions.
 </li>
 <li>
 Lead contract negotiations, pricing discussions, and commercial agreements to ensure win-win outcomes.
 </li>
 <li>
 Collaborate with internal departments (procurement, logistics, operations, and finance) to deliver projects on time and within scope.
 </li>
 <li>
 Conduct market research and competitor analysis to identify trends and opportunities in the B2B space.
 </li>
 <li>
 Achieve and exceed assigned B2B sales targets and revenue growth objectives.
 </li>
 <li>
 Provide regular reports and insights on pipeline, project progress, and account performance.
 </li>
 <li>
 Represent Homzmart in B2B exhibitions, networking events, and client meetings.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Sales, Marketing, or related field.
 </li>
 <li>
 1&ndash;2 years of experience in B2B sales, corporate partnerships, or project sales (experience in furniture or e-commerce is a plus).
 </li>
 <li>
 Strong track record of achieving sales targets and closing large-scale deals.
 </li>
 <li>
 Excellent negotiation, presentation, and communication skills.
 </li>
 <li>
 Ability to understand client needs and design customized solutions.
 </li>
 <li>
 Strong business acumen and project management skills.
 </li>
 <li>
 Proficiency in MS Office and familiarity with CRM systems is an advantage.
 </li>
 <li>
 Fluency in English and Arabic (written and spoken).
 </li>
 </ul>
</div>

B2B Sales Specialist

Noventiq Egypt

<div>
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Role Summary
 
 
 </li>
 </ul>
 As a
 
 Senior Account Manager
 
 , you will be responsible for managing and expanding relationships with
 
 enterprise customers
 
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 
 
 You will act as a
 
 trusted advisor
 
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
 </li>
 <li>
 Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
 </li>
 <li>
 Lead account planning and business reviews with customers and Microsoft stakeholders.
 </li>
 <li>
 Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
 </li>
 <li>
 Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
 </li>
 <li>
 Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
 </li>
 <li>
 Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
 </li>
 <li>
 Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
 </li>
 <li>
 Represent Noventiq in enterprise engagements with professionalism and integrity.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
 </li>
 <li>
 Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
 </li>
 <li>
 Proven success managing large enterprise customers with multi-million-dollar portfolios.
 </li>
 <li>
 Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
 </li>
 <li>
 Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
 </li>
 <li>
 Experience in collaborating within a matrix organization and managing complex sales cycles.
 </li>
 <li>
 Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strategic account management and customer success mindset
 </li>
 <li>
 Deep understanding of Microsoft ecosystem and licensing models
 </li>
 <li>
 Business and financial acumen
 </li>
 <li>
 Consultative and solution-selling skills
 </li>
 <li>
 Collaborative team player with global mindset
 </li>
 <li>
 High energy, integrity, and result orientation
 
 
 </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Senior Account Manager

Talent 360 ME

<div>
 
 Job Title:
 
 
 Customer Service Specialist
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Customer Service Agent [Arabic]

Amideast

<div>
 Apply For This Job Location:
 
 
 
 Egypt - Cairo Address
 
 
 
 Cairo, Job Type:
 
 
 
 Full-Time Posting Date
 
 
 
 10/20/2025
 
 
 
 Company Description
 
 
 
 Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.
 
 
 
 Position Description
 
 
 
 The Customer Service Unit is the focal point of Amideast, serving customers&rsquo; needs and cross-sell Amideast services. The Customer Service Specialist handles walk-ins/Online customers applying Amideast policy and regulations and offers a professional service to elevate customer experience at Amideast. S/he provides customers&rsquo; assistance, receive their requests and work accordingly to deliver targets needed. The Customer Service Specialist is also accountable for courses/tests registrations, making outbound calls either for upselling or surveying purposes, the countdown of bookstore, and sell Amideast services and make sure they reach more customers possible. Handles other tasks assigned by the Customer Service Manager.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain a level of proficiency dealing with customers
 </li>
 <li>
 Respond to a variety of customers&rsquo; requests through offering on-spot information and services
 </li>
 <li>
 Work on the CRM system and deal with extracting different databases
 </li>
 <li>
 Revise the order of test book, score sheets and other documentation
 </li>
 <li>
 Maintain adequate environments to customers
 </li>
 <li>
 Promote for Amideast services through walk-ins, emails, calls, responding to social media inquiries
 </li>
 <li>
 Sustain Amieast services offered according to our policy and regulations
 </li>
 <li>
 Improve the quality of offered services to suit customers&rsquo; needs
 </li>
 <li>
 Update Amideast templates regularly to determine delivery of valuable information to customers
 </li>
 <li>
 Maintain an adequate data entry process to serve different purposes
 </li>
 <li>
 Issue various vouchers through CRM registration and paperwork
 </li>
 <li>
 Involve in report writing through gathering necessary data
 </li>
 <li>
 Perform a data analysis of services and marketing, and customers&rsquo; needs to attain a superior delivery of Amideast services
 </li>
 <li>
 Participate in different trainings and meetings to enhance the quality of information given
 </li>
 <li>
 Independent analyses of various proposals to deliver tasks and responsibilities
 </li>
 <li>
 Work on multiple projects while performing in project teamwork
 </li>
 <li>
 Handle all Amideast departments&rsquo; needs
 </li>
 <li>
 Apply evaluation survey to assess customers&rsquo; experience for elevation of services
 </li>
 <li>
 Deliver an awareness campaign through different communication skills and social media
 </li>
 <li>
 Update Amideast brochures and flyers regularly
 </li>
 <li>
 Attend Amideast fairs to present and promote Amideast brand and services
 </li>
 <li>
 Perform outbound calls either for surveying or cross/upselling purposes
 </li>
 <li>
 Achieve outbound calls and cross/upselling targets
 </li>
 <li>
 Conduct reports daily/weekly on the assigned tasks
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Required:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and 2-3 years of working experience in a related field
 </li>
 <li>
 Proficiency in computer skills, Microsoft office (Word, Excel, PowerPoint, Outlook, and others)
 </li>
 <li>
 Excellent communication and selling skills
 </li>
 <li>
 Approach more targeted group and deliver Amideast services effectively
 </li>
 <li>
 Work successfully to elevate Amideast image and enhance customer satisfaction
 </li>
 <li>
 Possess a strong decision making and a problem-solving technique
 </li>
 <li>
 Acquire a time management, and multi-task skills with an ability to prioritize responsibilities
 </li>
 <li>
 Attentive to details and possession of ownership responsibilities
 </li>
 <li>
 Handle difficult situation independently and/or as a part of a team
 </li>
 <li>
 Maintain a knowledgeable background on different services
 </li>
 <li>
 Serving as a full backup for the Back Office agent
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 A Professional Certifications (optional)
 </li>
 <li>
 Working Evening shift is required
 </li>
 <li>
 Double shift required in case of events, absences, leaves, and extreme workloads
 </li>
 <li>
 TOEIC score of 750 or equivalent
 
 
 </li>
 </ul>
 The physical demands and work environment that have been described is representative of those employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
 
 This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
 
 
 Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
 
 
 Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
</div>

Customer Service Specialist (Egypt)

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